We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Coppell, Texas. In this Contract-to-Permanent position, you will play a key role in ensuring customer satisfaction by handling inquiries, processing orders, and collaborating with internal teams to resolve issues effectively. This is a great opportunity to showcase your communication skills and problem-solving abilities in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Accurately document customer interactions, communications, and actions to maintain detailed records.<br>• Process customer orders promptly and ensure their accuracy.<br>• Resolve inquiries related to order status, pricing, product availability, return requests, and backorders.<br>• Coordinate with internal teams, including the warehouse, to manage special orders, rush requests, and shipment discrepancies.<br>• Assist clients with inventory allocation and facilitate backorder releases.<br>• Achieve departmental and personal performance goals, including adherence to schedules, call quality, and attendance.<br>• Professionally escalate complex or urgent issues to the appropriate management level.<br>• Handle additional responsibilities as assigned to support overall operations.
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
We are looking for a dedicated Office Services Associate to join our team on a contract basis in Dallas, Texas. This role focuses on delivering essential back-office support, including reprographics, mail services, hospitality, and reception duties, while ensuring high-quality service in both physical and digital environments. The ideal candidate will thrive in a fast-paced setting and possess excellent customer service skills to maintain strong client relationships.<br><br>Responsibilities:<br>• Manage reprographics and mail services tasks, ensuring timely and accurate completion of work.<br>• Follow established procedures for job intake, prioritization, and execution to meet client deadlines.<br>• Troubleshoot basic equipment issues and perform routine maintenance, including loading paper and toner supplies.<br>• Maintain detailed logs of completed tasks and ensure job tickets are properly documented.<br>• Conduct quality assurance checks on your own work and the work of others to uphold service standards.<br>• Communicate effectively with supervisors and clients to address and resolve deadline or job-related concerns.<br>• Adhere to company and client site policies while using equipment and supplies in a cost-effective manner.<br>• Lift and transport items weighing up to 50 pounds as required.<br>• Collaborate with team members and contribute to a positive and productive work environment.<br>• Provide support for hospitality, reception, and other service lines as needed.
<p> Job Summary </p><p>The main responsibility of this position is to aid customers requesting foundation warranty inspections, reinstatement, transfers, evaluations, and schedule repair work while providing them with a positive, memorable experience. </p><p> Duties and responsibilities </p><p>• This is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “warranty request” messages from our website/cognito forms.</p><p>• Answering all inbound calls for Perma Pier and BlackTie Plumbing</p><p>• This position is for all conflict resolution of warranty.</p><p>• This is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “warranty request” messages from our website/cognito forms.</p><p>• Responsible to accurately complete and examine of paper and online forms that are required to schedule an Evaluator in CRM system.</p><p>• Review the customer’s location including but not limited to contracts, engineering reports, plumbing tests etc.</p><p>• Coordinate with Drafters on consolidating historical data and requesting clean maps.</p><p>• </p><p><br></p>
<p>The Parts Sales Agent is responsible for the accurate and timely processing of parts orders and warranty claims, ensuring a smooth customer experience from order intake to fulfillment. This position manages the receipt, verification, and entry of customer orders, proactively tracking their status and communicating updates regarding delivery schedules. Maintaining precise records of pricing, shipping dates, inventory levels, and transaction details is essential to the role. Using a specialized database or tracking system, the Parts Sales Agent oversees all aspects of parts sales and warranty distribution.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Receive and confirm parts orders, checking inventory availability in the accounting platform.</li><li>Verify that customers are within their credit terms and clearly communicate order information.</li><li>Enter orders into the accounting system and coordinate effectively with warehouse teams.</li><li>Provide accurate shipping quotes for customer inquiries and orders.</li><li>Prepare shipping labels and manage documentation for outgoing shipments.</li><li>Generate sales orders and invoices for all processed transactions.</li><li>Monitor customer credit terms and initiate credit memos for product returns as needed.</li><li>Organize and maintain daily files related to inventory and customer transactions.</li><li>Digitally archive and upload relevant documents to company cloud storage.</li><li>Communicate regularly with customers by phone and email, delivering prompt and professional service.</li><li>Respond to customer inquiries, address issues, and process purchase orders in a courteous manner.</li><li>Provide up-to-date inventory information on request.</li><li>Collaborate with the Service Manager and warehouse staff to ensure efficient order management and inventory synchronization.</li></ul><p><br></p>
We are looking for a detail-oriented Billing Clerk to join our team in Fort Worth, Texas. In this Contract to permanent position, you will play a vital role in ensuring accurate and timely billing processes while maintaining strong relationships with customers and internal teams. This role is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to providing exceptional service within the energy and natural resources industry.<br><br>Responsibilities:<br>• Establish and maintain positive relationships with customer accounts and sales representatives through clear and attentive communication.<br>• Deliver accurate and comprehensive information using approved tools and resources to support customer needs.<br>• Ensure timely and precise invoicing while meeting individual and team performance targets.<br>• Address customer concerns by providing effective solutions within designated timelines and following up to ensure resolution.<br>• Adhere to company standards, procedures, and policies to maintain consistency in communication.<br>• Proactively engage with customers to enhance their overall experience and exceed expectations.<br>• Collaborate with team members to streamline invoicing and associated processes for accuracy and efficiency.<br>• Verify and update job-related information in company systems to maintain data integrity and consistency.
<p>We are looking for an experienced Accounting Manager/Supervisor to oversee daily accounting operations for a growing private equity and management company. This role offers a unique opportunity to contribute to multiple facets of the organization, supporting leadership and providing valuable insights for investors. The ideal candidate will bring strong business acumen, meticulous attention to detail, and the ability to enhance existing practices.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily accounting operations, ensuring accuracy and efficiency in processes.</p><p>• Prepare and oversee month-end close procedures, including journal entries and account reconciliations.</p><p>• Maintain the general ledger and ensure compliance with accounting standards.</p><p>• Assist with financial statement audits, providing detailed documentation and support.</p><p>• Collaborate with the Chief Financial Officer to provide financial insights and recommendations.</p><p>• Develop and refine accounting practices to improve workflows and reporting.</p><p>• Ensure timely and accurate preparation of financial reports for investors and leadership.</p><p>• Support investor relations by delivering precise and helpful financial data.</p><p>• Monitor financial activities to identify trends and opportunities for improvement.</p><p>• Uphold compliance with regulatory requirements and internal policies.</p>
<p>We are looking for a detail-oriented Tax Audit Analyst to join our team in Plano, Texas. In this role, you will contribute to the integrity of our tax processes by ensuring compliance with internal controls, maintaining clear communication, and managing audit activities effectively. This position provides an excellent opportunity to develop technical expertise in tax auditing while collaborating across various levels of the organization.</p><p><br></p><p>Responsibilities:</p><p>• Uphold company policies and procedures by adhering to the established internal controls within the Tax Department.</p><p>• Foster clear and effective communication with employees, external providers, and government representatives at all levels.</p><p>• Prepare and distribute audit-related reports and data in a timely manner to support efficient processing.</p><p>• Maintain and update the audit log to track progress and ensure accurate documentation of ongoing and completed audits.</p><p>• Cross-train for other Tax Analyst roles to serve as a backup resource when needed.</p><p>• Conduct research on tax-related inquiries to enhance technical knowledge and remain informed of industry best practices.</p><p>• Follow company document management and retention policies to ensure compliance.</p><p>• Participate in development activities, such as workshops, reviewing publications, and networking within relevant organizations.</p><p>• Work extended hours as required to meet deadlines during peak periods.</p><p><br></p><p><br></p><p>If interested, please send your resume to [email protected]</p>
We are looking for a skilled Collections Specialist to join our team on a contract basis in Fort Worth, Texas. In this role, you will be responsible for managing both commercial and consumer collections while ensuring the accuracy of billing and credit processes. This position offers an opportunity to contribute to the success of an industry leader in the energy and natural resources sector.<br><br>Responsibilities:<br>• Handle commercial and consumer collections to ensure timely and accurate payments.<br>• Monitor and manage outstanding accounts receivable balances.<br>• Communicate with customers to resolve billing disputes and clarify payment terms.<br>• Maintain detailed records of collection activities and payment schedules.<br>• Collaborate with internal teams to streamline collection processes and improve efficiency.<br>• Analyze accounts and identify potential risks or issues related to overdue payments.<br>• Ensure compliance with company policies and relevant regulations during collection activities.<br>• Recommend strategies for improving collection rates and minimizing overdue accounts.<br>• Provide regular updates to management regarding collection progress and challenges.
