Add your latest resume to match with open positions.

4 results for Help Desk Support Manager in Janesville, WI

Help Desk/Desktop Support Analyst

Beloit, WI
onsite
Temporary to Hire
24.738 - 28.644 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide on-site technical support for end users in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys resolving day-to-day hardware and software issues, supporting walk-up requests, and keeping workstation environments running smoothly. The role calls for a hands-on, detail-oriented individual who can balance customer service with strong troubleshooting skills across desktop systems, printers, and core Microsoft technologies. Responsibilities: • Deliver in-person technical assistance for employees by addressing walk-up support needs and resolving desktop-related issues in a timely manner. • Diagnose and correct hardware, software, and operating system problems across Windows-based computers and peripheral devices. • Prepare, configure, and deploy desktop and laptop systems for new and existing users, including imaging and workstation setup. • Support Zebra printer functionality by identifying issues, troubleshooting problems, and coordinating solutions to minimize downtime. • Manage incoming service desk requests, document work performed, and provide updates through the ticketing process. • Administer basic user account and access tasks within Active Directory as part of end-user support activities. • Assist with Microsoft Office 365 support by resolving common application, access, and configuration concerns. • Maintain organized workstation standards and ensure devices are properly configured for business use.
2026-09-10T00:00:00Z

Help Desk/Desktop Support Analyst

North Prairie, WI
onsite
Temporary to Hire
21 - 23.1 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in North Prarie, Wisconsin in a contract-to-permanent capacity. This position plays an important role in supporting daily IT operations by assisting employees with technical issues, preparing and maintaining end-user devices, and helping keep workplace technology reliable and efficient. The role offers a strong opportunity for an early-career IT specialist to build hands-on experience while working with internal teams and external partners to deliver responsive technical support. Responsibilities: • Respond to support requests and work through service desk tickets with a timely, thorough approach that keeps users informed from intake through resolution. • Diagnose and resolve technical problems affecting computers, business applications, printers, mobile hardware, scanners, and other workplace devices. • Prepare, configure, image, and deploy desktops, laptops, and related equipment for new and existing employees across the organization. • Administer user access tasks such as password resets, account updates, provisioning support, and other Active Directory-related requests. • Maintain accurate records of incidents, solutions, and support procedures to strengthen documentation and improve knowledge sharing. • Assist with software rollouts, device upgrades, configuration adjustments, and workstation refresh efforts to support ongoing IT operations. • Monitor technology inventory and contribute to asset lifecycle activities, including replacement planning, recovery, and responsible disposal of equipment. • Work with vendors and internal IT staff on support needs, technical initiatives, and issue escalation when additional coordination is required. • Create clear end-user instructions and provide basic guidance to employees so they can effectively use company technology tools. • Support onboarding by setting up equipment, preparing user devices, and ensuring new team members have the necessary technology access on day one.
2026-09-16T00:00:00Z

Application Support Engineer

Middleton, WI
onsite
Temporary / Contract
42 - 51 USD / Hourly
We are seeking an Application Support Analyst – SolidWorks to join our IT team and provide hands-on technical support for SolidWorks and other engineering applications. This role will be responsible for supporting engineering users, troubleshooting application-related issues, managing endpoint deployments and patches, and ensuring technical issues are properly documented and resolved.The ideal candidate will have recent experience supporting SolidWorks in a production environment, along with experience in endpoint management, ticketing systems, VDI, and modern troubleshooting tools such as Microsoft Copilot.What You'll Do<ul><li>Provide day-to-day technical support for SolidWorks, primarily supporting the current SolidWorks 2025 SP5 environment.</li><li>Troubleshoot SolidWorks application errors, performance issues, installations, configurations, and user problems.</li><li>Partner with engineering and IT teams to resolve application and CAD-related technical issues and minimize disruption to users.</li><li>Use Microsoft Copilot and other AI-powered tools to research errors, troubleshoot issues, and identify potential solutions.</li><li>Manage software deployments, patches, updates, and configurations through Microsoft Intune or similar endpoint-management platforms.</li><li>Support VDI/virtual desktop environments, including application access, performance, configuration, and troubleshooting.</li><li>Utilize ServiceNow or a similar ITSM/ticketing platform to track incidents and document troubleshooting steps and resolutions.</li><li>Assist with application packaging, deployment, and software distribution as needed.</li><li>Follow established processes for software updates, patching, deployments, and change management.</li><li>Create and maintain technical documentation and knowledge articles to improve future issue resolution.</li><li>Work collaboratively with engineering, infrastructure, security, and other IT teams.</li></ul>
2026-09-11T00:00:00Z

IT Support Analyst

Madison, WI
onsite
Permanent / Full Time
45000 - 65000 USD / Yearly
Robert Half is seeking an IT Support Specialist for our partner in the Madison area. This role will provide day-to-day technical support to end users, troubleshoot hardware and software issues, and help maintain a reliable technology environment. Responsibilities<ul><li>Serve as the primary point of contact for IT support requests and track issues through resolution.</li><li>Provide technical support for computers, phones, software, and Microsoft 365 applications.</li><li>Troubleshoot user issues and escalate more complex problems to senior IT staff when needed.</li><li>Maintain accurate hardware and software asset records.</li><li>Assist users with training on software, devices, and technology processes.</li><li>Identify recurring technical issues and recommend longer-term solutions.</li><li>Document troubleshooting steps, resolutions, and procedures for the IT knowledge base.</li><li>Support Windows-based domain infrastructure and virtualization environments.</li><li>Follow established IT, security, and organizational policies and procedures.</li></ul>
2026-09-10T00:00:00Z