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1 result for Help Desk Support Manager in Janesville, WI
- Middleton, WI
- onsite
- Temporary
- 22 - 24 USD / Hourly
- We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this long-term contract position, you will provide crucial technical support to end-users, ensuring smooth operations across various systems and devices. If you have a strong background in customer service and technical troubleshooting, this role offers an excellent opportunity to enhance your skills in a collaborative and fast-paced environment.<br><br>Responsibilities:<br>• Provide technical support to end-users, resolving hardware and software issues efficiently.<br>• Manage and resolve service desk tickets using the Fresh Service ticketing system.<br>• Assist with imaging and deploying devices, including high-performance workstations.<br>• Troubleshoot and support Microsoft 365 applications such as Word and Excel.<br>• Handle hardware-related tasks, including printer support and basic computer assembly.<br>• Maintain and troubleshoot systems running Windows 10 and 11.<br>• Support and manage Active Directory and related user account tasks.<br>• Collaborate with team members to address and prioritize technical challenges.<br>• Provide support for D365 and other enterprise applications.<br>• Ensure timely resolution of approximately 200 open tickets by managing workload effectively.
- 2026-04-13T00:00:00Z