<p>Robert Half is seeking a Nurse Aid Proctor for one of our top clients Jacksonville, FL ensure the integrity and security of the testing process. This role involves monitoring candidates during examinations, maintaining compliance with testing protocols, and delivering a seamless candidate experience. </p><p> Nurse Aid Test Center Proctor Location: Jacksonville, Florida Employment Type: permanent/contract </p><p> Key Responsibilities Evaluation of Candidate Skills Proctor computerized knowledge-based examinations. Objectively observe and score candidates demonstrating clinical skills. Test Event Delivery & Security Prepare for test events by monitoring rosters and ensuring proper site setup and cleanup. Maintain control of the test area by following established policies and procedures. Greet candidates and verify identification. Monitor candidates during written and practical exams. Manage candidate flow and maintain a secure testing environment. Observe and rate candidates during practical exams. Resolve candidate issues or escalate to the appropriate supervisor. Protect exam content through secure administration of computer-based testing. Perform basic technical troubleshooting (e.g., reboot workstations, reset passwords). Report any irregularities or incidents to the appropriate supervisor.</p>
TITLE: Accounts Payable Lead<br><br>CONTENT DESCRIPTION:<br><br>Job Description: <br>Project Management Skills –leadership with tact and accountability <br>AP <br>1000 invoices a week and the projects <br>8 direct reports <br><br>Hands off experience—self directed—they need to see what steps come next <br>SOPs and KPIs and Chance will training them <br><br>Hours: <br> 8 hours <br>For 7-8 as late as 8 am start <br>Hour or 30 minute break <br><br>Software: <br><br>Education Requirement:<br>• Can be aquired <br>Soft Skills:<br>Epicore Envision <br><br> <br>Top 3 Skills/Duties: <br><br><br>Dress Code Attire: <br>Business casual <br>Work Environment: <br>Cubicle and office later
We are looking for an experienced Full Charge Bookkeeper to join our team in Jacksonville, Florida. This is a Contract to permanent position, offering an excellent opportunity for a detail-oriented individual to contribute to financial and administrative operations. The ideal candidate will possess strong organizational skills, thrive in a dynamic environment, and demonstrate expertise in bookkeeping and office management.<br><br>Responsibilities:<br>• Manage all aspects of bookkeeping, including accounts payable, accounts receivable, and bank reconciliations.<br>• Oversee financial transactions and ensure accurate record-keeping in QuickBooks Online.<br>• Maintain the organization of office operations, ensuring administrative tasks are completed efficiently.<br>• Prepare financial reports and assist in budgeting processes.<br>• Collaborate with team members to address financial inquiries and provide solutions.<br>• Ensure compliance with company policies and procedures in all financial activities.<br>• Support the management team with essential bookkeeping and administrative functions.<br>• Handle sensitive financial data with confidentiality and professionalism.<br>• Monitor deadlines and prioritize tasks to meet organizational goals.<br>• Adapt to changing priorities and provide support in a fast-paced environment.
We are looking for a skilled Revenue Cycle Analyst to join our team on a contract basis in Jacksonville, Florida. This role involves working closely with healthcare revenue cycle processes to ensure accurate medical billing and claims management. If you have experience in healthcare revenue cycles and a strong understanding of billing functions, we encourage you to apply.<br><br>Responsibilities:<br>• Oversee and analyze healthcare revenue cycle processes to optimize efficiency and accuracy.<br>• Manage medical billing operations, ensuring timely and accurate processing.<br>• Handle medical claims by reviewing, validating, and resolving discrepancies.<br>• Collaborate with team members to streamline billing functions and improve workflows.<br>• Ensure compliance with healthcare regulations and standards in all revenue cycle activities.<br>• Utilize data analysis to identify trends and recommend improvements in revenue cycle operations.<br>• Support the transition of revenue processes back in-house, ensuring seamless integration.<br>• Provide detailed reporting on billing and claims metrics to stakeholders.<br>• Assist in supply chain-related tasks when applicable to revenue cycle management.<br>• Maintain up-to-date knowledge of industry practices and regulatory changes.
<p>We are looking for an experienced Project Manager to oversee and enhance digital product strategies while ensuring optimal member experience. This role requires a proactive leader capable of driving innovation and collaborating with internal teams to deliver impactful solutions. The position is based in Jacksonville, Florida, and offers the opportunity to contribute to the growth and success of digital services.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement strategies to monitor and evaluate the performance of digital products using data analysis and reporting tools.</p><p>• Collaborate with credit union management and marketing teams to increase member engagement with digital services by creating educational resources.</p><p>• Supervise and mentor the Digital Support Specialist, providing leadership, training, and detailed guidance.</p><p>• Stay informed about evolving digital and e-service trends to identify innovative delivery channels that enhance member adoption and retention.</p><p>• Coordinate the planning and execution of new system and technology initiatives to ensure seamless integration.</p><p>• Oversee digital channels to maintain service reliability and improve user experience.</p><p>• Work with cross-functional teams to ensure new digital features align with organizational goals and member expectations.</p><p>• Conduct research to identify opportunities for product and process enhancements, and define project scopes.</p><p>• Assist in preparing the annual department budget and managing capital expenditures.</p><p>• Ensure compliance with organizational policies, including adherence to the Bank Secrecy Act and Customer Identification Program.</p>
<p>We are looking for a highly skilled Network Engineer to join our team in Jacksonville, Florida. This role involves designing, implementing, and maintaining robust network systems to support business operations while ensuring security and scalability. As this is a long-term contract position, it offers stability and the opportunity to work on cutting-edge technologies.</p><p><br></p><p>Responsibilities:</p><p>• Develop, configure, and maintain network systems, ensuring optimal performance and security.</p><p>• Manage and troubleshoot Cisco routers, switches, and firewalls, including Meraki devices.</p><p>• Implement and maintain network security measures such as firewall rules, VPNs, and access controls.</p><p>• Monitor network performance, identify potential issues, and implement proactive solutions.</p><p>• Administer on-premise phone systems and cloud VoIP platforms</p><p>• Provide advanced technical support for network-related problems, including participation in on-call rotations.</p><p>• Maintain detailed documentation of network configurations, processes, and updates.</p><p>• Collaborate with cross-functional teams to align network infrastructure with organizational needs.</p>
<p><strong>Join Our Team as a Software Engineer in Jacksonville, FL!</strong></p><p>Are you ready to take your career to the next level? We’re seeking a <strong>talented and driven Software Engineer</strong> to join our dynamic team on a <strong>contract role with exciting potential for long-term growth</strong>! This is your chance to work on cutting-edge projects, collaborate with passionate professionals, and make a real impact.</p><p>In this role, you’ll leverage your expertise in <strong>C++ development</strong> to design and build innovative software solutions while streamlining workflows through <strong>automation and batch scripting</strong>. If you thrive on solving complex challenges and delivering high-quality results, we want to hear from you!</p><p><strong>What You’ll Do:</strong></p><ul><li><strong>Create powerful software solutions</strong> using C++ that meet and exceed project requirements.</li><li>Write <strong>clean, efficient, and well-documented code</strong> aligned with industry best practices.</li><li>Collaborate with cross-functional teams to <strong>transform ideas into technical specifications</strong>.</li><li>Perform <strong>unit and integration testing</strong> to ensure rock-solid reliability.</li><li><strong>Troubleshoot and optimize</strong> software for peak performance.</li><li>Automate workflows with <strong>custom batch scripts</strong> to boost efficiency.</li><li>Maintain and enhance existing codebases for <strong>continuous improvement</strong>.</li><li>Stay ahead of the curve by applying <strong>the latest C++ trends and best practices</strong>.</li></ul><p><br></p>
We are looking for a highly organized and motivated Administrative Assistant to join our team in St Augustine, Florida. In this Contract to permanent role, you will play a vital part in ensuring the efficiency of daily operations by managing client files, coordinating communications, and supporting various administrative tasks. This position offers the opportunity to contribute to a growing team dedicated to delivering excellent service and results.<br><br>Responsibilities:<br>• Organize and maintain client files, tax records, and related documentation to ensure easy access and accuracy.<br>• Prepare and submit property tax appeal documents to the appropriate agencies in a timely manner.<br>• Monitor deadlines, track appeal statuses, and update internal databases and county systems.<br>• Draft detailed correspondence, forms, and reports to assist consultants in their work.<br>• Schedule and coordinate meetings, hearings, and appointments with clients and county officials.<br>• Handle sensitive client information with discretion and maintain confidentiality at all times.<br>• Provide support during high-volume tax appeal periods, including performing data entry and scanning documents.<br>• Assist in managing billing processes, invoicing, and tracking payments.<br>• Perform general administrative duties as needed to support office operations.
<p>We’re seeking a <strong>Systems Analyst</strong> with strong experience supporting <strong>Single Sign-On (SSO), Active Directory, and Microsoft Entra ID (Azure AD)</strong> to help design, maintain, and optimize secure identity and authentication solutions. This role sits at the intersection of <strong>technical identity systems and business analysis</strong>, supporting both enterprise users and application integrations.</p><p>You’ll work closely with IAM, infrastructure, security, and business stakeholders to ensure seamless authentication, authorization, and access governance across cloud and hybrid environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Identity & Technical Support</strong></p><ul><li>Design, configure, and support <strong>SSO integrations</strong> using <strong>SAML, OAuth 2.0, and OpenID Connect</strong></li><li>Administer and support <strong>Microsoft Entra ID (Azure AD)</strong> and <strong>on-prem Active Directory</strong> in hybrid environments</li><li>Manage <strong>user accounts, security groups, RBAC, and identity lifecycle processes</strong></li><li>Troubleshoot authentication, authorization, and federation issues across SaaS and internal applications</li><li>Support B2B/B2C identity scenarios, guest access, and external identity providers as needed</li><li>Enforce security best practices including <strong>least privilege (PoLP)</strong> and <strong>segregation of duties (SoD)</strong></li></ul><p><strong>Systems & Business Analysis</strong></p><ul><li>Gather and document business and technical requirements for identity-related initiatives</li><li>Translate business needs into <strong>functional specifications and integration designs</strong></li><li>Create and maintain documentation: workflows, system diagrams, SOPs, and configuration guides</li><li>Partner with stakeholders to analyze gaps and recommend identity and access improvements</li><li>Support <strong>UAT</strong>, releases, and post-implementation validation</li></ul><p><strong>Operations & Collaboration</strong></p><ul><li>Provide Tier 2/3 support for identity and access issues, including on-call rotation if required</li><li>Act as a liaison between technical teams and non-technical business users</li><li>Coordinate with vendors and application teams during SSO onboarding and upgrades</li></ul><p><br></p>
<p>We’re seeking a <strong>Systems Analyst</strong> with strong experience supporting <strong>Single Sign-On (SSO), Active Directory, and Microsoft Entra ID (Azure AD)</strong> to help design, maintain, and optimize secure identity and authentication solutions. This role sits at the intersection of <strong>technical identity systems and business analysis</strong>, supporting both enterprise users and application integrations.</p><p>You’ll work closely with IAM, infrastructure, security, and business stakeholders to ensure seamless authentication, authorization, and access governance across cloud and hybrid environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Identity & Technical Support</strong></p><ul><li>Design, configure, and support <strong>SSO integrations</strong> using <strong>SAML, OAuth 2.0, and OpenID Connect</strong></li><li>Administer and support <strong>Microsoft Entra ID (Azure AD)</strong> and <strong>on-prem Active Directory</strong> in hybrid environments</li><li>Manage <strong>user accounts, security groups, RBAC, and identity lifecycle processes</strong></li><li>Troubleshoot authentication, authorization, and federation issues across SaaS and internal applications</li><li>Support B2B/B2C identity scenarios, guest access, and external identity providers as needed</li><li>Enforce security best practices including <strong>least privilege (PoLP)</strong> and <strong>segregation of duties (SoD)</strong></li></ul><p><strong>Systems & Business Analysis</strong></p><ul><li>Gather and document business and technical requirements for identity-related initiatives</li><li>Translate business needs into <strong>functional specifications and integration designs</strong></li><li>Create and maintain documentation: workflows, system diagrams, SOPs, and configuration guides</li><li>Partner with stakeholders to analyze gaps and recommend identity and access improvements</li><li>Support <strong>UAT</strong>, releases, and post-implementation validation</li></ul><p><strong>Operations & Collaboration</strong></p><ul><li>Provide Tier 2/3 support for identity and access issues, including on-call rotation if required</li><li>Act as a liaison between technical teams and non-technical business users</li><li>Coordinate with vendors and application teams during SSO onboarding and upgrades</li></ul><p><br></p>
We are looking for a skilled Business Analyst to join our team in Jacksonville, Florida. In this role, you will collaborate with IT and business stakeholders to support distribution processes, analyze requirements, and contribute to the optimization of warehouse management systems. This position offers the opportunity to work on impactful projects while providing ongoing system support and training.<br><br>Responsibilities:<br>• Collaborate with distribution stakeholders to gather and analyze requirements to design effective warehouse management system solutions.<br>• Create detailed documentation and designs for warehouse management systems, focusing on usability and process efficiency.<br>• Conduct rigorous system testing to ensure accuracy, functionality, and optimal performance before deployment.<br>• Develop comprehensive training materials and deliver training sessions for business users on new system functionalities.<br>• Provide continuous support and maintenance for warehouse management systems, including troubleshooting and implementing updates.<br>• Participate in cross-functional initiatives and larger-scale projects, working closely with IT teams and business stakeholders.<br>• Offer production support to multiple distribution centers, including participating in the on-call support schedule.<br>• Assist in the reengineering or design of business processes to improve operational efficiency.
We are looking for an experienced Systems Engineer to join our team in Jacksonville, Florida. This role requires a skilled individual with attention to detail to analyze customer needs, design system solutions, and ensure seamless integration. You will play a key part in driving technical excellence and delivering high-quality outcomes for our clients.<br><br>Responsibilities:<br>• Generate requirements traceability matrices based on customer specifications, statements of work, or other documentation.<br>• Design system architecture solutions by leveraging a broad understanding of hardware and software capabilities.<br>• Provide project updates and address engineering issues during Systems Engineering Technical Review events and In-Progress Reviews.<br>• Conduct both early-stage testing on pre-release products and on-site testing at customer locations.<br>• Oversee the installation and testing processes at customer sites, providing regular status reports.<br>• Collaborate with the marketing team to develop accurate and detailed technical proposals and responses to Requests for Information (RFIs).<br>• Estimate the level of effort required for training device development based on customer needs.<br>• Ensure the proper handling and safekeeping of government-furnished equipment and materials.<br>• Perform additional tasks as required to support project and organizational goals.
We are looking for a detail-oriented Staff Accountant to join our team in Jacksonville, Florida. This Contract to permanent position offers an excellent opportunity for a motivated individual to contribute to essential accounting functions and grow within the organization. The ideal candidate will have strong analytical skills and a solid understanding of accounting principles, ensuring accuracy and efficiency in financial processes.<br><br>Responsibilities:<br>• Oversee accounts payable and accounts receivable processes to ensure accuracy and timeliness.<br>• Conduct thorough bank reconciliations to maintain financial integrity.<br>• Manage general ledger activities, including preparing and posting journal entries.<br>• Assist with month-end close procedures to ensure timely reporting.<br>• Utilize accounting software such as NetSuite, Oracle, QuickBooks, and SAP to perform daily tasks.<br>• Generate and analyze financial reports to support decision-making.<br>• Collaborate with other departments to resolve discrepancies and streamline workflows.<br>• Maintain compliance with accounting standards and regulations.<br>• Support audits by providing necessary documentation and explanations.<br>• Identify opportunities to improve accounting processes and implement solutions.
We are looking for an experienced Business Analyst to join our team in Jacksonville, Florida. The ideal candidate will have a strong background in Oracle applications and technology, paired with excellent problem-solving skills and the ability to collaborate across departments. This role requires someone who can deliver innovative solutions to enhance business processes and support operational efficiency.<br><br>Responsibilities:<br>• Partner with organizational leaders to prioritize tasks, projects, and process improvements.<br>• Implement enhancements and changes to existing business processes to drive operational efficiency.<br>• Collaborate with internal teams and external vendors, both locally and globally, to optimize business systems.<br>• Analyze current and future business needs to develop solutions that integrate various operations seamlessly.<br>• Investigate user-reported issues and coordinate with support teams to resolve them effectively.<br>• Participate in audits and provide assistance as needed to ensure compliance.<br>• Manage Oracle Cloud integrations, including creating or modifying integrations based on business requirements.<br>• Utilize Oracle Fusion extensions to write or modify scripts and customize applications.<br>• Maintain and manage data tables and logic within Oracle environments to support business functions.<br>• Perform other duties as assigned to support the organization's objectives.
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
<p>We are seeking a customer-focused <strong>Help Desk Analyst</strong> to serve as the first point of contact for technical support. In this role, you’ll troubleshoot end-user issues, provide timely resolutions, and deliver a positive IT support experience across hardware, software, and cloud-based systems.</p><p>This is an excellent opportunity for someone looking to grow their IT career in a collaborative, fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as Tier 1 support for end users via phone, email, and ticketing system</li><li>Log, track, and resolve support tickets with clear documentation</li><li>Troubleshoot Windows 10/11, Microsoft 365, and common desktop applications</li><li>Reset passwords and manage user access in Active Directory and Microsoft 365</li><li>Support printers, peripherals, and basic network connectivity issues</li><li>Use remote support tools to diagnose and resolve issues efficiently</li><li>Escalate complex issues to Tier 2/3 teams as needed</li><li>Follow standard operating procedures and IT service management best practices</li><li>Communicate clearly with users regarding issue status and resolution</li></ul><p><br></p>
<p>We are looking for a <strong>Business Intelligence Developer</strong> to design, develop, and maintain data visualizations and reporting solutions that drive insight and decision-making across the organization. This role will focus heavily on <strong>Power BI</strong>, working closely with business stakeholders to turn data into clear, actionable intelligence.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and maintain <strong>Power BI</strong> dashboards, reports, and datasets</li><li>Work with stakeholders to gather requirements and translate business needs into BI solutions</li><li>Build and optimize <strong>data models</strong>, relationships, and measures using <strong>DAX</strong></li><li>Develop and maintain <strong>SQL</strong> queries, views, and stored procedures to support reporting needs</li><li>Ensure data accuracy, consistency, and performance across BI solutions</li><li>Implement row-level security (RLS) and data access controls in Power BI</li><li>Optimize report performance and refresh strategies</li><li>Document BI solutions, data definitions, and best practices</li><li>Provide ongoing support and enhancements for existing dashboards and reports</li></ul><p><br></p>
<p>We are seeking a <strong>Senior Help Desk Analyst</strong> to provide advanced end-user support and serve as an escalation point for complex technical issues. This role blends hands-on troubleshooting with mentorship, process improvement, and close collaboration with infrastructure and security teams.</p><p>If you enjoy solving challenging problems, supporting junior analysts, and improving IT service delivery, this role offers both impact and growth.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 / Tier 3 support for end-user technical issues</li><li>Act as an escalation point for unresolved Tier 1 tickets</li><li>Troubleshoot complex Windows 10/11, Microsoft 365, and application issues</li><li>Manage and support Active Directory, Azure AD / Entra ID, and Group Policy</li><li>Support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint</li><li>Diagnose basic networking issues (DNS, DHCP, VPN, TCP/IP)</li><li>Support hardware, printers, peripherals, and mobile devices</li><li>Mentor and guide junior Help Desk analysts</li><li>Assist with onboarding/offboarding and access provisioning</li><li>Document solutions, improve knowledge base articles, and refine SOPs</li><li>Work closely with Systems, Network, and Security teams on escalations</li></ul><p><br></p>
<p>We are seeking a <strong>Senior Data Engineer</strong> to design, build, and optimize modern data solutions that enable analytics, reporting, and data-driven decision making. This role will focus heavily on <strong>Microsoft Fabric</strong>, <strong>Power BI</strong>, and <strong>SQL</strong>, working closely with stakeholders across analytics, engineering, and business teams.</p><p>You’ll play a key role in shaping data architecture, improving performance, and ensuring data reliability at scale.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, build, and maintain scalable data pipelines using <strong>Microsoft Fabric</strong></li><li>Develop and optimize <strong>SQL</strong> queries, views, and stored procedures for analytics and reporting</li><li>Model data using <strong>Lakehouse, Warehouse, and semantic models</strong> within Fabric</li><li>Support and enhance <strong>Power BI</strong> datasets, reports, dashboards, and data refresh strategies</li><li>Implement data transformation and ingestion processes (ETL / ELT)</li><li>Ensure data quality, consistency, governance, and security best practices</li><li>Collaborate with analysts and business stakeholders to translate requirements into technical solutions</li><li>Optimize performance across Fabric workloads, SQL engines, and Power BI models</li><li>Monitor and troubleshoot data pipelines and reporting issues</li><li>Mentor junior data engineers and contribute to data standards and best practices</li></ul><p><br></p>
<p>vWe’re seeking a <strong>Systems Analyst</strong> with strong experience supporting <strong>Single Sign-On (SSO), Active Directory, and Microsoft Entra ID (Azure AD)</strong> to help design, maintain, and optimize secure identity and authentication solutions. This role sits at the intersection of <strong>technical identity systems and business analysis</strong>, supporting both enterprise users and application integrations.</p><p>You’ll work closely with IAM, infrastructure, security, and business stakeholders to ensure seamless authentication, authorization, and access governance across cloud and hybrid environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Identity & Technical Support</strong></p><ul><li>Design, configure, and support <strong>SSO integrations</strong> using <strong>SAML, OAuth 2.0, and OpenID Connect</strong></li><li>Administer and support <strong>Microsoft Entra ID (Azure AD)</strong> and <strong>on-prem Active Directory</strong> in hybrid environments</li><li>Manage <strong>user accounts, security groups, RBAC, and identity lifecycle processes</strong></li><li>Troubleshoot authentication, authorization, and federation issues across SaaS and internal applications</li><li>Support B2B/B2C identity scenarios, guest access, and external identity providers as needed</li><li>Enforce security best practices including <strong>least privilege (PoLP)</strong> and <strong>segregation of duties (SoD)</strong></li></ul><p><strong>Systems & Business Analysis</strong></p><ul><li>Gather and document business and technical requirements for identity-related initiatives</li><li>Translate business needs into <strong>functional specifications and integration designs</strong></li><li>Create and maintain documentation: workflows, system diagrams, SOPs, and configuration guides</li><li>Partner with stakeholders to analyze gaps and recommend identity and access improvements</li><li>Support <strong>UAT</strong>, releases, and post-implementation validation</li></ul><p><strong>Operations & Collaboration</strong></p><ul><li>Provide Tier 2/3 support for identity and access issues, including on-call rotation if required</li><li>Act as a liaison between technical teams and non-technical business users</li><li>Coordinate with vendors and application teams during SSO onboarding and upgrades</li></ul><p><br></p>
