<p>vWe’re seeking a <strong>Systems Analyst</strong> with strong experience supporting <strong>Single Sign-On (SSO), Active Directory, and Microsoft Entra ID (Azure AD)</strong> to help design, maintain, and optimize secure identity and authentication solutions. This role sits at the intersection of <strong>technical identity systems and business analysis</strong>, supporting both enterprise users and application integrations.</p><p>You’ll work closely with IAM, infrastructure, security, and business stakeholders to ensure seamless authentication, authorization, and access governance across cloud and hybrid environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Identity & Technical Support</strong></p><ul><li>Design, configure, and support <strong>SSO integrations</strong> using <strong>SAML, OAuth 2.0, and OpenID Connect</strong></li><li>Administer and support <strong>Microsoft Entra ID (Azure AD)</strong> and <strong>on-prem Active Directory</strong> in hybrid environments</li><li>Manage <strong>user accounts, security groups, RBAC, and identity lifecycle processes</strong></li><li>Troubleshoot authentication, authorization, and federation issues across SaaS and internal applications</li><li>Support B2B/B2C identity scenarios, guest access, and external identity providers as needed</li><li>Enforce security best practices including <strong>least privilege (PoLP)</strong> and <strong>segregation of duties (SoD)</strong></li></ul><p><strong>Systems & Business Analysis</strong></p><ul><li>Gather and document business and technical requirements for identity-related initiatives</li><li>Translate business needs into <strong>functional specifications and integration designs</strong></li><li>Create and maintain documentation: workflows, system diagrams, SOPs, and configuration guides</li><li>Partner with stakeholders to analyze gaps and recommend identity and access improvements</li><li>Support <strong>UAT</strong>, releases, and post-implementation validation</li></ul><p><strong>Operations & Collaboration</strong></p><ul><li>Provide Tier 2/3 support for identity and access issues, including on-call rotation if required</li><li>Act as a liaison between technical teams and non-technical business users</li><li>Coordinate with vendors and application teams during SSO onboarding and upgrades</li></ul><p><br></p>

<p><strong>Required Qualifications</strong></p><ul><li>5+ years of experience in <strong>IT Support / Desktop Support / Systems Support</strong></li><li>Strong troubleshooting skills across <strong>Windows, macOS, and Microsoft 365</strong></li><li>Experience with <strong>Active Directory, Entra ID (Azure AD), and Group Policy</strong></li><li>Solid understanding of <strong>networking fundamentals</strong></li><li>Experience supporting <strong>remote and hybrid users</strong></li><li>Excellent communication and customer-service skills</li></ul><p><br></p><p><strong>Preferred Qualifications</strong></p><ul><li>Experience with <strong>Intune, SCCM, Jamf</strong>, or similar MDM tools</li><li>Exposure to <strong>SSO, MFA, and identity management</strong></li><li>Scripting experience (PowerShell, Bash) for automation</li><li>Experience in enterprise or regulated environments</li><li>IT certifications (Microsoft, CompTIA, ITIL) a plus</li></ul><p><br></p><p><strong>Why Join?</strong></p><ul><li>High-visibility role with real technical ownership</li><li>Opportunity to influence tools, processes, and standards</li><li>Collaborative team environment with room for growth</li><li>Competitive compensation and benefits</li></ul><p><br></p>

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