<p>The IT Support Technician Level 4 provides advanced technical configuration, quality assurance, and deployment preparation for enterprise IT hardware. This role includes oversight and validation of work performed by junior team members, ensuring all configurations and integrations are completed according to organizational and client standards.</p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Program and configure Cisco 8000 series routers and other advanced Cisco solutions.</li><li>Perform detailed quality checks on work completed by IT Support Technician Level 1 team members.</li><li>Integrate, validate, and test end-to-end PSAP (Public Safety Answering Point) technology stacks prior to shipment.</li><li>Rebox, palletize, and package enterprise equipment for secure shipment and delivery.</li><li>Ensure build accuracy, documentation compliance, and deployment readiness for all hardware and related systems.</li></ul><p><br></p>
<p>The IT Support Technician Level 1 will be responsible for the initial configuration, preparation, and shipment support of advanced IT hardware and network infrastructure. This role requires close adherence to provided technical documentation and company standards to ensure equipment readiness for deployment.</p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Program current Cisco switch and firewall products using specifications and data provided by Atos.</li><li>Configure Dell and Lenovo servers according to defined configurations and requirements.</li><li>Prepare, label, and organize all related cabling following Atos standards for shipment and installation.</li><li>Assist in the staging, quality assurance, and packaging of equipment ahead of delivery deadlines.</li></ul><p><br></p>
<p>We are looking for a skilled Technical Customer Support specialist with a detail-oriented approach to join our team on a contract basis. In this role, you will play a key part in assisting customers with technical inquiries, managing documentation, and ensuring prompt resolution of issues. This position is ideal for someone with strong communication skills and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective support to customers by addressing technical inquiries and troubleshooting issues.</p><p>• Maintain accurate documentation of customer interactions, resolutions, and follow-up actions.</p><p>• Collaborate with internal teams to ensure quality service and adherence to established protocols.</p><p>• Assist in training customers on product usage and provide guidance on best practices.</p><p>• Review and process invoices accurately, ensuring compliance with financial procedures.</p><p>• Support billing activities and resolve related discrepancies.</p><p>• Prioritize and manage customer requests while adhering to company policies.</p><p>• Monitor system performance and escalate issues to engineering teams when necessary.</p><p>• Facilitate authorizations and promotions, ensuring smooth customer experiences.</p><p>• Utilize Windows OS and other computer systems to manage technical support activities.</p>
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Los Angeles, California. In this role, you will serve as the first point of contact for technical support, ensuring timely and effective solutions for hardware, software, and connectivity issues. This position requires a strong customer service focus, excellent troubleshooting skills, and the ability to support both Microsoft and Mac operating systems in a detail-oriented environment.</p><p><br></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Shift:</strong></p><ul><li><strong>Week 1:</strong> Tuesday - Saturday 8am - 5pm Pacific Time</li><li><strong>Week 2:</strong> Wednesday - Saturday 8am - 5pm Pacific Time</li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming service desk inquiries and resolve technical issues related to hardware, software, and connectivity.</p><p>• Troubleshoot and resolve incidents involving Microsoft Windows 10, Active Directory, and other commonly used systems.</p><p>• Provide expert support for Microsoft Office Suite applications, including Word, Excel, and Outlook.</p><p>• Assist in maintaining user accounts, distribution lists, and mailboxes within Microsoft Exchange Administrator console.</p><p>• Support the deployment, setup, and maintenance of Dell computer hardware.</p><p>• Administer and troubleshoot mobile devices and applications used by the organization.</p><p>• Manage and prioritize multiple assignments in a fast-paced environment while maintaining a high level of accuracy.</p><p>• Collaborate with team members to ensure seamless integration and rollout of Mac devices for employees.</p><p>• Deliver exceptional customer service and maintain a high standard when interacting with a diverse user base.</p><p>• Learn and adapt to new software applications, including legal-specific platforms, as required.</p>
<p><strong>Job Summary:</strong></p><p>The IT Manager (Compute) is responsible for leading a team of IT professionals supporting the company's world-wide data center infrastructure, including all aspects of managing data center power, cooling, fire suppression, security, rack hardware, server hardware, virtual infrastructure, data center networking, storage, storage area networking, *NIX and Windows operating systems, build standards, monitoring, alerting and automation. Responsibilities will also include managing Infrastructure as a Service, such as Azure and Oracle Cloud Infrastructure, as Crane has adopted a cloud-first approach.</p><p><br></p><p><strong>Key Hiring Manager Insights</strong>:</p><ul><li>5 direct reports; previous Data Center experience</li><li>Nutanix experience is highly preferred</li><li>Strong in backs and policies</li><li>They have 9 datacenters (no travel)</li><li>Experience with processes and compliance </li><li>Mentioned – cooling, heating, power for data centers</li><li>60% management 40% hands-on – goal is to eventually focus more on management but wants someone hands-on.</li></ul><p> </p><p><br></p><p><br></p>
<p>A well-established professional services organization in Rancho Santa Fe is seeking a polished and proactive <strong>Client Support Specialist</strong> to serve as a key point of contact for high-touch clients. This role is ideal for someone who enjoys relationship-building, problem-solving, and providing white-glove service in a fast-paced but refined environment. You will be the voice of the company, ensuring clients feel supported, informed, and valued at every stage of their interaction.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the primary contact for inbound client inquiries via phone, email, and in-person communication</li><li>Provide clear, professional responses to questions regarding services, timelines, and next steps</li><li>Coordinate closely with internal teams to ensure accurate and timely follow-up</li><li>Maintain detailed and organized client records within internal systems</li><li>Proactively identify client needs and escalate issues when appropriate</li><li>Assist with scheduling appointments, confirmations, and follow-up communications</li><li>Support administrative tasks related to client onboarding and ongoing service delivery</li></ul>
<p><strong>Please email Valerie Nielsen for immediate response or message on LinkedIn with a copy of your resume!</strong></p><p><br></p><p>EDI Manager</p><p><strong>Location:</strong> El Segundo, CA (Hybrid)</p><p> <strong>Compensation:</strong> $180,000 – $200,000 base + bonus (if applicable)</p><p>Overview</p><p>We are seeking an experienced <strong>EDI Manager</strong> to lead and scale our global Electronic Data Interchange (EDI) function. This role will manage a team of <strong>10 direct reports</strong> and serve as the primary liaison between internal business stakeholders, IT, and external trading partners. The ideal candidate brings deep hands-on expertise with <strong>SPS Commerce and EDI</strong>, strong people leadership, and experience integrating EDI platforms with <strong>Microsoft Dynamics 365 Finance & Operations (D365 F& O)</strong> using <strong>Azure Logic Apps</strong>.</p><p>This role is critical to ensuring reliable, compliant, and efficient data exchange across global supply chain operations while driving continuous improvement and modernization of EDI services.</p><p>Key Responsibilities</p><ul><li>Own the <strong>operations, maintenance, and strategic enhancement</strong> of global EDI platforms and services</li><li>Lead and develop a team of <strong>10 EDI analysts and engineers</strong>, providing technical guidance, performance management, and career development</li><li>Ensure <strong>continuous, reliable EDI transaction flows</strong> across all global trading partners, internal systems, and supply chain processes</li><li>Drive and oversee integrations between EDI platforms and <strong>Microsoft Dynamics 365 Finance & Operations (D365 F& O)</strong>, primarily leveraging <strong>Azure Logic Apps</strong></li><li>Serve as the <strong>primary technology liaison</strong> for internal business teams (Supply Chain, Logistics, Sales, Finance) and external EDI vendors and solution providers</li><li>Lead <strong>incident response, root cause analysis, change management, and vendor coordination</strong> related to EDI services</li><li>Establish and champion best practices for <strong>EDI governance, monitoring, error handling, and process optimization</strong></li><li>Partner cross-functionally with regional and global teams to support scalable, compliant, and high-availability supply chain operations</li><li>Support and manage <strong>SFTP-based integrations</strong> and secure data exchange protocols</li><li>Drive continuous improvement initiatives focused on automation, performance, cost optimization, and partner onboarding</li></ul><p><br></p>
<p><strong>***Please E-Mail Valerie Nielsen for immediate response with a copy of your resume. E-Mail is on my LinkedIn***</strong></p><p><br></p><p><strong>Job Title: Network Manager </strong>(100% focused on management with Network background)</p><p><strong>Location:</strong> Malibu, CA</p><p><strong>Work Model:</strong> onsite 1x per week (flexible depending on location but ideally more frequently to start 3x per week and get acclimated to the team)</p><p><strong>Reports:</strong> 4-8 direct reports</p><p><strong>Salary</strong>: 180k-240k</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Network Manager</strong> to lead and support a team of network engineers while owning the stability, performance, and security of the organization’s network infrastructure. This role combines hands-on technical expertise with people leadership and vendor management.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead, mentor, and manage a team of <strong>4 network engineers</strong>, providing technical guidance and performance support.</li><li>Oversee daily operations of LAN, WAN, VPN, and wireless network environments.</li><li>Ensure high availability and performance through proactive monitoring and rapid troubleshooting.</li><li>Act as primary escalation point for complex network issues and outages.</li><li>Partner with service providers to resolve WAN and carrier-related issues.</li><li>Lead network design, upgrades, and continuous improvement initiatives.</li><li>Maintain network documentation, standards, and operational procedures.</li></ul>
<p><strong>***EMAIL VALERIE NIELSEN FOR quickest Response!***</strong></p><p><br></p><p>Job Title: Infrastructure & Cloud Engineering Manager</p><p><strong>Location:</strong> Hybrid – South Bay, CA</p><p> <strong>Compensation:</strong> $160,000 - 170,000 base salary</p><p>Overview</p><p>Lead and optimize cloud and hybrid infrastructure with full ownership of reliability, scalability, security alignment, and cost efficiency. This role partners closely with DevOps and Security while overseeing AWS environments and core IT systems.</p>
<p><strong>**For immediate response please email Valerie Nielsen!**</strong></p><p><br></p><p><strong>Vice President of Information Technology</strong></p><p><strong>Salary:</strong> 175,000 - 195,000 base</p><p> <strong>Location:</strong> Glendale, CA (Onsite)</p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Vice President of Information Technology</strong> to lead and unify enterprise IT support operations across a multi-site organization. This executive role is responsible for building a centralized, high-performing IT support function that delivers reliable, secure, and user-focused services aligned with business and cybersecurity priorities.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the integration of multiple IT support teams into a unified enterprise support organization</li><li>Develop and execute an IT Support Services strategy aligned with operational and cybersecurity goals</li><li>Implement and mature IT Service Management (ITSM) practices, including incident, request, problem, change, and knowledge management</li><li>Ensure reliable 24x7x365 IT support operations across all locations</li><li>Monitor service levels, SLAs, operational metrics, and user experience to drive continuous improvement</li><li>Lead, mentor, and develop IT support leaders and staff, fostering accountability and service excellence</li><li>Establish and maintain enterprise-wide technology training and user education programs</li><li>Partner closely with cybersecurity and infrastructure teams to embed security and risk mitigation into support workflows</li></ul><p><br></p><p><br></p>
<p> We are seeking a Data Operations Manager to own and scale enterprise data operations, enabling consistent, high-quality insights across the business. This role will focus on improving data integrity, reducing reliance on spreadsheets, and establishing a single source of truth to support data-driven decision-making.</p><p>You will partner closely with teams across e-commerce, retail, supply chain, customer insights, buying, and planning to deliver timely, actionable insights and build a strong data foundation.</p><p><strong>Responsibilities</strong></p><ul><li>Lead enterprise data operations, governance, and quality initiatives</li><li>Partner with cross-functional teams to deliver clear, actionable business insights</li><li>Build and execute a data roadmap aligned with operational and commercial priorities</li><li>Improve data infrastructure and reporting using modern analytics platforms</li><li>Accelerate insight delivery through better data structures, processes, and tooling</li></ul><p>For immediate consideration apply now and direct message on LinkedIN at Reid Gormly</p>
<p><strong>**Please email Valerie Nielsen for immediate response***</strong></p><p><br></p><p><strong>Role</strong>: IT Manager</p><p><strong>Salary</strong>: 185k base (some flex)</p><p><strong>Where</strong>: Los Angeles (90049) 2 days onsite</p>
<p>We are looking for a skilled and strategic IT Systems Manager to oversee and enhance our collaboration tools and communication platforms. Based in Los Angeles, California, this role requires a forward-thinking leader who can manage a small team, drive platform transitions, and optimize unified communications systems. The ideal candidate will bring strong technical expertise, leadership capabilities, and a commitment to fostering effective engagement and collaboration across the organization.</p><p><br></p><p>Responsibilities:</p><p>• Lead the transition and migration of collaboration platforms from Google to Microsoft, including SharePoint, Teams, and related tools.</p><p>• Manage, optimize, and deploy unified communication systems such as Teams, Zoom, WebEx, and RingCentral, ensuring seamless integration.</p><p>• Provide strategic leadership to a small team, offering guidance and building capabilities to support long-term organizational goals.</p><p>• Develop and implement plans for rationalizing existing collaboration tools and ensuring alignment with organizational needs.</p><p>• Serve as the organization's first dedicated Microsoft Administrator, overseeing the configuration and maintenance of M365 systems.</p><p>• Collaborate with technical and non-technical stakeholders to ensure the effective adoption and use of communication technologies.</p><p>• Enhance documentation systems by transitioning legacy platforms, such as wikis, to SharePoint.</p><p>• Utilize tools like Defender and Copilot to improve security and streamline operations within communication systems.</p><p>• Maintain a hands-on approach to system administration while focusing on strategic planning and long-term improvements.</p><p>• Foster a culture of collaboration, storytelling, and partnership to align technology solutions with organizational values.IT </p>
