We are looking for a detail-oriented Sales Support team member with technical expertise in diesel generators to join our team on a contract basis. This position is based in Long Beach, California, and requires a dedicated individual who can assist customers with sourcing and purchasing technical parts, while providing exceptional customer service. The ideal candidate will have in-depth knowledge of diesel generator systems and a proven ability to help clients navigate technical challenges effectively.<br><br>Responsibilities:<br>• Assist clients in identifying and selecting appropriate parts for diesel generator systems, ensuring their technical needs are met.<br>• Provide detailed product information and recommendations to customers, promoting suitable accessories and related items.<br>• Act as a technical resource by explaining specifications, applications, and maintenance procedures for diesel generator components.<br>• Manage parts sourcing through inventory or approved vendors, ensuring timely availability of high-demand items.<br>• Educate clients on installation, troubleshooting, and maintenance processes, referring them to service technicians or manuals when necessary.<br>• Address customer concerns regarding generator performance by diagnosing issues and suggesting appropriate solutions.<br>• Maintain accurate documentation of customer interactions, orders, quotes, and warranty claims using company systems.<br>• Collaborate with inventory teams and suppliers to ensure stock levels align with client demand and business needs.<br>• Stay informed about industry developments, new products, and competitive trends in diesel generator technology.
<p>We are looking for a detail-oriented and proactive Sales Support specialist to join our team in Gardena, California. In this long-term contract role, you will play a key part in ensuring smooth sales operations by managing order processing via Quickbooks, providing administrative support, and assisting the sales team. This position is ideal for someone who thrives in a fast-paced environment and enjoys contributing to the success of a dynamic sales-driven team.</p><p><br></p><p>Responsibilities:</p><p>• Accurately input and manage sales orders within company systems, ensuring all details are correct.</p><p>• Process purchase orders, generate quotes, and oversee shipping documentation to support timely deliveries.</p><p>• Collaborate with operations and logistics teams to address customer inquiries and ensure efficient order fulfillment.</p><p>• Maintain regular communication with clients, providing updates on order statuses and preparing weekly status reports.</p><p>• Set up and manage customer portals while verifying order details, pricing, and inventory availability.</p><p>• Reconcile purchase orders with sales orders to confirm accuracy and resolve discrepancies.</p><p>• Coordinate the calendar and travel arrangements for senior sales leadership, ensuring efficient scheduling.</p><p>• Assist with creating presentations, reports, and client-facing documents to support sales activities.</p><p>• Handle customer requests for insurance documentation and coordinate special projects such as gift orders.</p><p>• Support the onboarding process for new sales team members by preparing tools and documentation.</p>
