We are looking for a Contracts Specialist to support contract administration and records oversight for a Long-term Contract opportunity in Edgewood, Maryland. This position focuses on reviewing service and general agreement files, confirming data accuracy, and helping maintain well-organized, compliant documentation throughout the contract lifecycle. The role is well suited to someone who can evaluate contract details carefully, reconcile records with related purchasing documents, and communicate findings clearly while supporting customers across state, local, and federal environments.<br><br>Responsibilities:<br>• Review contract files within the contract lifecycle management system and organize records to improve completeness, accuracy, and accessibility.<br>• Examine agreements alongside related purchase orders to confirm consistency, identify discrepancies, and resolve missing or duplicate documentation.<br>• Assess contract terms and document structure to determine appropriate retention, removal, or follow-up actions based on business and compliance needs.<br>• Maintain contract records in accordance with company policies, including proper filing practices and documentation control standards.<br>• Support reconciliation and administrative review activities for public sector contracts, with a primary emphasis on federal customer agreements.<br>• Investigate record gaps uncovered during audits and coordinate updates to ensure contract data remains current and dependable.<br>• Prepare clear summaries of findings, issues, and corrective actions for stakeholders involved in contract administration and record management.
<p>We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. This role delivers responsive customer service while resolving inquiries and documenting interactions accurately.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries via phone, email, and chat</p><p>• Resolve issues and document outcomes in CRM systems</p><p>• Escalate complex issues to internal teams</p><p>• Identify service trends and improvement opportunities</p><p><br></p>