We are looking for a detail-oriented Account Specialist to support client accounts in Lancaster, Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys building strong customer partnerships, coordinating order activity, and keeping service levels high in a fast-paced environment. The person in this role will act as a central point of contact for customers, vendors, and internal partners while ensuring each order moves smoothly from request to delivery.<br><br>Responsibilities:<br>• Oversee assigned customer accounts and cultivate positive, long-term business relationships through responsive support and consistent communication.<br>• Manage the full order cycle by coordinating requests, confirming details, monitoring progress, and helping ensure on-time completion.<br>• Serve as the key contact between clients, external suppliers, and the sales organization to keep information accurate and expectations aligned.<br>• Address customer questions, shipment concerns, and order-related issues with professionalism, sound judgment, and a solution-focused approach.<br>• Review open orders regularly, follow up on pending items, and take action to prevent delays or service disruptions.<br>• Maintain organized and up-to-date account documentation, including order activity, communications, and status updates.<br>• Partner with multiple vendors to support retail-related account needs and deliver a high standard of customer service.
<p>We’re hiring a Customer Support Specialist to deliver excellent service and support to customers by resolving inquiries, troubleshooting issues, and ensuring a positive customer experience.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>
<p>We are seeking a hands-on <strong>Digital Marketing Specialist </strong>to provide immediate support across a variety of digital marketing initiatives. This is an excellent opportunity for an experienced marketing professional who can balance strategic thinking with day-to-day execution, particularly within <strong>Salesforce Marketing Cloud (SFMC)</strong>. The ideal candidate is a well-rounded digital marketer with strong CRM and campaign management experience, a solid understanding of digital marketing strategy, and the ability to jump in quickly to support an active marketing team.</p><p><br></p><p>Key Responsibilities</p><ul><li>Execute and optimize CRM and email marketing campaigns using <strong>Salesforce Marketing Cloud</strong></li><li>Support digital marketing initiatives across multiple channels, including email, social media, web, and paid campaigns</li><li>Develop and implement marketing campaigns aligned with broader business objectives</li><li>Contribute strategic recommendations and insights to improve campaign performance and audience engagement</li><li>Assist with social media marketing efforts, including organic and paid social campaigns</li><li>Collaborate with internal stakeholders to support SEO and website content initiatives</li><li>Manage and update content within CMS platforms as needed</li><li>Design and create marketing assets using Canva and other design tools</li><li>Analyze campaign performance and make data-driven recommendations for optimization</li><li>Work closely with internal marketing team members while supporting ongoing marketing priorities</li></ul><p><br></p>