A Robert Half client is looking for a Member Services Representative to join their team near Hoffman Estates, Illinois. In this role, you will serve as a key point of contact for members, fostering positive relationships and assisting with their needs. The ideal candidate is detail-oriented, customer-focused, and experienced in claims processing and member services. <br> Key Details: Role: Member Service Associate (similar to CSR/Admin within financial services, insurance, banking, risk, or even healthcare billing/claims—NOT a call center position) Schedule: Mon–Fri, 8AM–4PM, 100% on-site Compensation/Benefits: $26–$29/hour, based on experience and education; overtime opportunities available + full benefits package Position Highlights: Serve as the first point of contact for insured members to process claims, answer inquiries, and update information Handle sensitive member data and documents, ensuring privacy, security, and compliance Work closely with beneficiaries throughout claims and changes (address updates, beneficiary designations, etc.) Perform administrative/research tasks and support department projects Maintain accurate records in Salesforce and other internal systems Participate in weekly team meetings and ongoing training as you grow in the role <br> If you are interested in contributing to a friendly and committed team that makes an impact for its members—and your experience aligns with any of the above—please apply!
<p>Join a small, mission-driven team supporting a reputable organization’s credit union. This temporary backfill position requires a professional with strong customer service skills to assist members and customers with account openings and general inquiries. The role involves handling inbound phone calls, emails, and chat communications, while upholding the organization’s core values and ensuring compliance with all policies and procedures.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service to credit union members and prospects</li><li>Answer inquiries via phone, email, and online chat</li><li>Guide members through new account openings and documentation</li><li>Ensure all activities comply with industry regulations, organization policies, and procedures</li><li>Collaborate closely within a team of 2-3 staff </li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Elk Grove Village, Illinois. This is a Contract to permanent position that offers the opportunity to grow professionally while contributing to a dynamic and customer-focused environment. The ideal candidate will possess excellent communication skills and a strong ability to handle customer inquiries efficiently.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries via phone, providing accurate and helpful information.<br>• Process customer orders with attention to detail and ensure timely entry into the system.<br>• Handle both inbound and outbound calls to address client needs and resolve issues.<br>• Collaborate with team members to deliver exceptional service and meet performance goals.<br>• Maintain detailed records of customer interactions and transactions for reporting purposes.<br>• Troubleshoot customer concerns and provide effective solutions to enhance satisfaction.<br>• Follow established protocols and procedures to ensure compliance with company standards.<br>• Manage multiple tasks simultaneously while maintaining a high level of professionalism.<br>• Provide feedback to improve processes and contribute to team success.
<p>We are looking for an organized and personable Receptionist to join our team in Chicago, Illinois. As a vital part of our non-profit organization, you will serve as the first point of contact for visitors and callers, ensuring smooth front desk operations and providing excellent customer service. This is a long-term contract position ideal for someone who values teamwork and enjoys maintaining a welcoming environment. <strong><u>The hours for this role are M-F 11am - 7PM!</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Manage front desk operations, including greeting visitors, answering inbound calls, and directing inquiries.</p><p>• Coordinate conference room bookings and ensure meeting spaces are properly prepared.</p><p>• Handle mailing tasks efficiently, including preparing and sending documents.</p><p>• Monitor office supply inventory, working closely with logistics personnel to restock items as needed.</p><p>• Operate office equipment such as fax machines, printers, and scanners, ensuring functionality.</p><p>• Welcome and assist evening class attendees, providing a positive and detail-oriented experience.</p><p>• Perform light physical tasks, such as lifting items weighing 25-30 lbs.</p><p>• Maintain accurate records through data entry and file organization.</p><p>• Support administrative functions using Microsoft Office Suite tools like Word, Excel, and Outlook.</p><p>• Ensure smooth communication through email correspondence and appointment scheduling.</p>
We are looking for a skilled Customer Service Representative to join our team in Buffalo Grove, Illinois. This is a long-term contract opportunity for an individual who excels in providing exceptional customer support and thrives in a fast-paced environment. The ideal candidate will have strong communication skills and a solid understanding of computer applications to effectively manage customer interactions and data entry tasks.<br><br>Responsibilities:<br>• Respond to inbound calls and address customer inquiries with professionalism and efficiency.<br>• Provide outstanding customer service, ensuring all issues and concerns are resolved promptly.<br>• Handle email correspondence and maintain clear communication with customers.<br>• Perform accurate data entry to update customer records and manage order information.<br>• Process customer orders and ensure timely follow-up on requests.<br>• Utilize Microsoft Excel and Google Sheets for tracking and reporting purposes.<br>• Collaborate with team members to deliver seamless support and maintain high service standards.<br>• Engage in outbound calls when necessary to address customer needs or follow up.<br>• Maintain a thorough understanding of products and services to assist customers effectively.<br>• Identify opportunities to improve customer satisfaction and streamline processes.
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This position is a Contract to permanent opportunity and is ideal for individuals who thrive in dynamic environments and are passionate about delivering exceptional service. The role involves assisting credit union members with various inquiries, requiring strong communication skills and empathy.<br><br>Responsibilities:<br>• Respond to inbound calls from credit union members, addressing account-related inquiries and product questions.<br>• Provide exceptional support, particularly for elderly members, by demonstrating patience and understanding.<br>• Utilize multiple software platforms effectively, including Symitar, Amazon Connect, Smart Sheets, and Orpheus, to manage customer needs.<br>• Educate members on available credit union products and services to ensure they make informed decisions.<br>• Maintain accurate records and documentation of member interactions in compliance with company standards.<br>• Participate in comprehensive training sessions and orientation to ensure readiness for the role.<br>• Adhere to established schedules, including working two Saturdays per month with a compensatory day off.<br>• Collaborate with team members to address high call volumes resulting from recent organizational changes.<br>• Uphold attendance and reliability standards to support the team and maintain operational efficiency.
<p>We are looking for a dedicated Sales Support Administrator to manage and grow relationships with key clients in the food manufacturing industry. Based near Rosemont, IL this role involves working closely with customers across the foodservice and retail sectors to ensure satisfaction and drive revenue growth. If you have a strong background in customer service and supply chain management, we encourage you to apply. This position is 100% on-site. This position requires travel to client, tradeshows and conferences.</p><p><br></p><p>Responsibilities:</p><p>• Oversee a portfolio of national accounts, ensuring client needs are met and relationships are strengthened.</p><p>• Build and nurture strong partnerships with customers in both foodservice and retail markets.</p><p>• Identify opportunities for growth within accounts and negotiate favorable terms to increase revenue.</p><p>• Analyze market trends and commodity prices to guide strategic pricing and contract decisions.</p><p>• Collaborate with internal teams to ensure smooth supply chain operations and resolve any logistical challenges.</p><p>• Address customer inquiries promptly through email and phone, providing effective solutions and support.</p><p>• Maintain accurate records of customer contracts, quotes, and invoices to ensure seamless account management.</p><p>• Lead regular meetings with clients to discuss performance metrics and address any concerns.</p><p>• Proactively implement strategies to enhance customer retention and satisfaction.</p>
<p>We are looking for a dedicated <strong>Spanish Bilingual Customer Service Representative</strong> to join a non-profit organization on a contract basis in Chicago, Illinois. In this role, you will provide exceptional support to members by handling inquiries, offering guidance, and ensuring accurate data entry. This is a great opportunity to bring your call center expertise to a mission-driven team.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively.</p><p>• Accurately document call details and update relevant information in the system.</p><p>• Provide clear explanations of policies and procedures to members, ensuring they understand next steps.</p><p>• Offer guidance on best practices and assist members with necessary documentation.</p><p>• Utilize SharePoint, member databases, and Microsoft Office Suite to manage and organize information.</p><p>• Maintain a high level of professionalism and attention to detail during all interactions.</p><p>• Collaborate with team members to ensure seamless service delivery.</p><p>• Uphold confidentiality and adhere to organizational guidelines.</p><p>• Assist with additional tasks as needed to support the department's goals.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Westchester, Illinois. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information. This role offers an opportunity to work in a dynamic and fast-paced environment while building strong relationships with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to a high volume of customer calls and inquiries promptly and courteously.</p><p>• Handle customer concerns, complaints, and issues with attention to detail and empathy.</p><p>• Deliver clear and accurate information about products, services, and company policies.</p><p>• Record all customer interactions and updates in the designated system.</p><p>• Direct complex or unresolved issues to the appropriate department for further assistance.</p><p>• Strive to meet or exceed daily performance goals such as call volume, response times, and satisfaction ratings.</p><p>• Maintain a positive and detail-oriented attitude during all customer interactions.</p><p>• Adapt to a structured schedule and adhere to call center protocols.</p><p>• Collaborate with team members to improve processes and enhance customer experiences.</p><p><br></p><p>The salary range for this position is $18/hr to $18/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</p>
<p>We are looking for a dedicated and personable Customer Service Representative to join our team in Westchester, Illinois. In this Contract to permanent role, you will play a key part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining attentive communication. This position offers an excellent opportunity for individuals who thrive in dynamic and fast-paced environments.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to a high volume of inbound customer calls, ensuring attentive and courteous communication.</p><p>• Assist customers by addressing inquiries, resolving complaints, and guiding them through solutions.</p><p>• Provide accurate and detailed information about products, services, and company policies.</p><p>• Document customer interactions thoroughly and accurately in the system.</p><p>• Escalate complex or unresolved issues to the appropriate departments to ensure timely resolution.</p><p>• Meet or exceed established performance metrics related to call volume, response time, and customer satisfaction.</p><p>• Maintain a positive and attentive attitude while interacting with customers and colleagues.</p><p>• Adapt to varying schedules and work effectively in a call center or office setting.</p><p>• Utilize customer service software and tools efficiently to manage inquiries.</p><p><br></p><p>The salary range for this position is $18/hr to $18/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</p>
