2 results for Customer Service in Highlands Ranch, CO

Customer Service Representative

Centennial, CO
onsite
Temporary
23 - 25 USD / Hourly
Customer Service Representative We are looking for a skilled and adaptable Customer Service Representative to join our team on a contract basis in Centennial, Colorado. In this role, you will play a key part in ensuring customer satisfaction, managing billing processes, and supporting administrative tasks. If you have a passion for delivering excellent service and thrive in a dynamic environment, we encourage you to apply. Responsibilities: • Serve as the primary point of contact for customers, handling inquiries, payments, and general service needs. • Process billing activities, including issuing water bills and verifying meter readings for accuracy. • Manage and update spreadsheets and data systems to ensure records are accurate and up-to-date. • Assist in de-escalating customer concerns and resolving issues effectively to maintain satisfaction. • Collaborate with team members to provide support and ensure departmental goals are met. • Learn and adapt to new systems and processes to enhance efficiency and service delivery. • Handle inbound and outbound calls professionally, addressing customer needs promptly. • Perform order entry and data input tasks with high attention to detail. • Provide administrative support, including mailing management and record maintenance.
2026-03-26T00:00:00Z

Customer Support Specialist

Littleton, CO
onsite
Temporary
21 - 22 USD / Hourly
Customer Order Specialist About the RoleWe are seeking a detailed-oriented, customer-focused Customer Order Specialist to support our product lines. This role goes beyond traditional customer service—our team members become true product specialists, helping customers, suppliers, and field sales associates navigate product options, customization needs, and the order lifecycle from quote to delivery. This position offers a structured training program (typically 6–8 months), giving you the time and support needed to learn our products, systems, and processes thoroughly. Key Responsibilities Order Processing & Product Support<ul><li>Process customer orders with a deep understanding of product features, customization options, adjustability, and adaptability.</li><li>Provide expert guidance to customers, helping them identify the right products or adaptations to meet end‑user needs.</li><li>Handle email quote requests and enter orders accurately; manage custom orders by identifying missing information and clarifying requirements.</li></ul>Customer & Supplier Communication<ul><li>Respond to customer and supplier inquiries via phone and email regarding order status, quotations, returns, repairs, and general product questions.</li><li>Support clinics and suppliers who use our products, answering all incoming questions with professionalism and accuracy.</li><li>Follow up proactively with customers and suppliers, providing updates and maintaining detailed notes for continuity.</li></ul>Collaboration & Sales Support<ul><li>Partner closely with field sales associates; support key account relationships when needed.</li><li>Use sales communication tools to help achieve top-line sales objectives.</li><li>Maintain up‑to‑date knowledge of all products and internal systems.</li></ul>Workflow & Call Volume<ul><li>Manage a moderate call volume (typically 10 - 20 calls per day)</li><li>Dedicate more time to data entry and email-based order processing vs. nonstop phone support.</li><li>Utilize email templates and internal resources to ensure consistent communication.</li></ul>Training & Development<ul><li>Participate in a structured learning path that gradually builds proficiency in products, quoting, and order processing.</li><li>Demonstrate strong attention to detail and accuracy to reduce re-work and support high-quality outcomes.</li></ul>
2026-03-10T00:00:00Z