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2 results for Customer Service in Highlands Ranch, CO
- Littleton, CO
- onsite
- Temporary to Hire
- 22 - 22 USD / Hourly
- <p>Customer Service Representative </p><p><br></p><p><br></p><p>We are looking for a Customer Service Representative to join a manufacturing team in a contract-to-permanent position. This role is ideal for someone who enjoys supporting customers, managing detailed order information, and learning technical product offerings in depth. The position blends customer support with product knowledge, requiring a thoughtful communicator who can provide accurate guidance, track requests carefully, and contribute to a collaborative service-focused environment.</p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Manage customer order entry with accuracy, ensuring specifications, configurations, and product details are captured correctly.</p><p><br></p><p>• Guide customers through product options and adaptations by explaining features and helping identify solutions that fit end-user needs.</p><p><br></p><p>• Respond to inquiries related to order progress, pricing requests, returns, and repair matters through phone and email communication.</p><p><br></p><p>• Maintain detailed documentation on customer interactions, product status updates, and supplier follow-up needs to support smooth service execution.</p><p><br></p><p>• Build working knowledge of specialized products and related terminology to provide informed assistance and dependable recommendations.</p><p><br></p><p>• Use Microsoft-based business systems and online tools to prepare quotes, enter data, and monitor account activity efficiently.</p><p><br></p><p>• Coordinate with internal team members to deliver a high standard of service for both external customers and internal partners.</p><p><br></p><p>• Follow established training and workflow processes carefully to reduce errors, improve consistency, and support long-term customer satisfaction.</p>
- 2026-05-28T00:00:00Z
- Denver, CO
- remote
- Permanent / Full Time
- 77000 - 108000 USD / Yearly
- We are looking for a Customer Support Engineer to assist customers using an edge cloud platform in Denver, Colorado. This position focuses on resolving technical issues tied to content delivery, compute behavior, and platform configuration while helping users improve reliability and performance. The role is part of a customer-facing technical team and is well suited for someone who can investigate network and application behavior, communicate clearly, and support customers in a fast-moving service environment.<br><br>Responsibilities:<br>• Investigate customer-reported problems related to edge delivery, caching behavior, request handling, headers, and compute-based applications.<br>• Examine platform configurations and recommend adjustments that improve cache efficiency, response quality, and overall service performance.<br>• Support customers in navigating the platform interface, service configuration areas, and monitoring tools to resolve technical questions effectively.<br>• Review logs, metrics, and network data to identify root causes, prioritize incidents, and determine the next steps for resolution.<br>• Explain platform behavior and edge architecture concepts in a practical way so customers can apply stronger troubleshooting methods.<br>• Route advanced or unresolved technical issues to higher-level engineering teams with clear documentation and findings.<br>• Contribute to scheduled on-call support and assist during major service events that require active monitoring and rapid response.<br>• Document recurring issues, solutions, and support insights to improve internal knowledge sharing and customer experience.
- 2026-05-22T00:00:00Z