We are looking for a Customer Service Representative to support customers through a high-volume call center environment in Denver, Colorado. This Long-term Contract position is ideal for someone who communicates clearly, stays organized under pressure, and delivers dependable service across every interaction. The person in this role will assist with inbound inquiries, process orders accurately, and help create a positive experience for customers while maintaining strong attention to detail.<br><br>Responsibilities:<br>• Respond to a steady flow of incoming customer calls with professionalism, empathy, and clear communication.<br>• Handle customer questions, concerns, and service requests by providing accurate information and timely follow-up.<br>• Enter orders into internal systems with a high level of accuracy while confirming customer details and request specifications.<br>• Make outbound calls as needed to clarify order information, provide updates, or resolve outstanding issues.<br>• Document customer interactions thoroughly to maintain complete and reliable service records.<br>• Support day-to-day call center operations by managing multiple requests efficiently and prioritizing urgent matters appropriately.<br>• Work collaboratively with internal teams to address service issues and ensure customer needs are resolved promptly.