We are looking for an experienced Operations Manager to join a Corporate Trust middle team supporting complex structured credit and syndicated loan transactions in Charlotte, North Carolina. This is a Contract to permanent opportunity for a hands-on leader who brings deep deal administration expertise, strong client communication skills, and the ability to guide day-to-day operations in a fast-paced financial services environment. The role is well suited for a senior operations specialist who can oversee transaction workflows, coach developing team members, and help improve process quality and efficiency across the function.<br><br>Responsibilities:<br>• Oversee the operational administration of structured credit and syndicated loan deals, ensuring transactions are processed accurately and within required timelines.<br>• Provide senior-level guidance on deal processing activities and serve as a primary resource for resolving complex operational questions.<br>• Act as an escalation contact for internal team issues and external client matters, driving timely and effective resolution.<br>• Mentor, train, and support entry-level staff to strengthen team performance, knowledge, and consistency in execution.<br>• Work closely with trustees and middle office partners to coordinate transaction activity and maintain high service standards.<br>• Evaluate existing workflows, identify operational gaps, and recommend improvements that increase efficiency and control.<br>• Manage client communications related to ongoing administration, reporting, and issue resolution.<br>• Support the onboarding of new transactions and oversee ongoing administrative and reporting requirements throughout the deal lifecycle.