We are looking for a motivated Customer Service Representative to join a leading machinery manufacturing company in Charlotte, North Carolina. In this Contract to permanent role, you will play a pivotal part in supporting aftermarket operations, ensuring seamless service for customers, and maintaining operational efficiency across teams. This position offers an exciting opportunity to contribute to a dynamic and growing organization while advancing your career in customer service and operational coordination. Responsibilities: • Act as the primary point of contact for customers, technicians, and branches, addressing service, parts, and warranty inquiries. • Facilitate and troubleshoot escalations related to equipment, portal activities, and compliance programs. • Collaborate with service managers and parts teams to track work orders, monitor inventory availability, and manage backorders. • Coordinate preventative maintenance programs, service schedules, and contract updates to ensure fleet health and uptime. • Standardize workflows across service, parts, and warranty operations, driving consistent processes and improvements. • Assist with technician onboarding and training schedules, ensuring adherence to company policies and safety standards. • Support reporting and tracking activities using internal systems and databases, providing valuable operational insights. • Manage customer communications with clarity and professionalism, ensuring timely resolutions to inquiries. • Partner with corporate leadership to uphold compliance and safety regulations. • Identify opportunities for operational enhancements and contribute to continuous improvement initiatives.

• Proven experience in customer service within call centers or technical support environments.• Familiarity with order entry, inbound/outbound calls, and purchase order management.• Knowledge of OEM billing systems, automotive service, aftermarket support, warranty, and material handling equipment.• Ability to manage and track fleet vehicles, backorders, and equipment shipping processes.• Proficiency in CRM systems and technical support tools.• Strong organizational skills with attention to detail and the ability to multitask effectively.• Excellent communication skills, capable of simplifying complex issues for diverse audiences.• Proactive mindset with the ability to foresee and address potential challenges.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Charlotte, NC
onsite
Contract / Temporary to Hire
24.00 - 28.00 USD / Hourly
We are looking for a motivated Customer Service Representative to join a leading machinery manufacturing company in Charlotte, North Carolina. In this Contract to permanent role, you will play a pivotal part in supporting aftermarket operations, ensuring seamless service for customers, and maintaining operational efficiency across teams. This position offers an exciting opportunity to contribute to a dynamic and growing organization while advancing your career in customer service and operational coordination. Responsibilities: • Act as the primary point of contact for customers, technicians, and branches, addressing service, parts, and warranty inquiries. • Facilitate and troubleshoot escalations related to equipment, portal activities, and compliance programs. • Collaborate with service managers and parts teams to track work orders, monitor inventory availability, and manage backorders. • Coordinate preventative maintenance programs, service schedules, and contract updates to ensure fleet health and uptime. • Standardize workflows across service, parts, and warranty operations, driving consistent processes and improvements. • Assist with technician onboarding and training schedules, ensuring adherence to company policies and safety standards. • Support reporting and tracking activities using internal systems and databases, providing valuable operational insights. • Manage customer communications with clarity and professionalism, ensuring timely resolutions to inquiries. • Partner with corporate leadership to uphold compliance and safety regulations. • Identify opportunities for operational enhancements and contribute to continuous improvement initiatives.
2026-02-20T13:23:46Z