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4 results for Product Support Representative in Cornelius, NC

Customer Service Representative

Fort Mill, SC
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for a success-driven and detail-oriented Customer Service Representative to join our team in Fort Mill, South Carolina. In this role, you will play a key part in supporting sales operations and delivering exceptional service to our clients. This is a long-term contract position that offers the opportunity to work in a dynamic and collaborative environment. Responsibilities: • Create and maintain accurate customer quotes to ensure all details are captured correctly. • Proactively follow up with clients to address inquiries, provide updates, and enhance overall satisfaction. • Perform data entry tasks across internal systems to ensure records are current and precise. • Collaborate with internal team members to deliver a seamless and efficient customer experience. • Handle administrative tasks as needed to support the smooth operation of the department. • Respond to inbound calls and emails with professionalism and a customer-focused approach. • Manage both inbound and outbound calls to address customer needs and move opportunities forward. • Provide timely and accurate order entry to support sales and client service processes. • Identify and escalate any issues or concerns to the appropriate team members for resolution.
2026-04-06T00:00:00Z

IT Support Specialist

Charlotte, NC
onsite
Temporary
22 - 28 USD / Hourly
We are proactively building a network of Help Desk / IT Support professionals for upcoming consulting and contract-to-hire opportunities with enterprise and growing organizations. These roles focus on delivering high-quality technical support while ensuring a strong end-user experience across business environments.The Help Desk / IT Support Specialist will be responsible for providing front-line technical support, resolving user issues, and maintaining system functionality across desktops, applications, and basic network environments. This role works closely with internal teams to ensure timely issue resolution and continuous operational efficiency. Key Responsibilities<ul><li>Provide Tier 1–2 technical support for hardware, software, and system-related issues.</li><li> Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and business applications.</li><li> Manage and update tickets through ITSM tools such as ServiceNow, Jira, or Zendesk.</li><li> Support user onboarding and offboarding, including account setup and access management.</li><li> Escalate complex technical issues to appropriate internal teams when necessary.</li><li> Maintain documentation of incidents, processes, and resolutions.</li></ul>
2026-03-30T00:00:00Z

Inside Sales Representative

Indian Trail, NC
onsite
Temporary
21.375 - 24.75 USD / Hourly
We are looking for a driven and results-oriented Inside Sales Representative to join our team in Charlotte, North Carolina. In this long-term contract role, you will work closely with mass retail accounts to drive sales growth, manage relationships, and support key merchandising initiatives. This position offers an exciting opportunity to collaborate across departments and contribute to the success of high-profile retail partnerships. This is full time with the exception of 9-3 on Fridays! Responsibilities:• Build and maintain strong relationships with mass retail accounts, including big-box retailers and regional chains.• Develop and implement sales strategies to achieve growth targets and maximize account performance.• Analyze sales data, inventory levels, and market trends to identify opportunities and address potential risks.• Collaborate with marketing, supply chain, and product teams to ensure seamless execution of promotional and merchandising strategies.• Coordinate pricing, promotions, and replenishment plans with retail partners to optimize sales.• Support the launch of new products, seasonal programs, and other retail initiatives.• Monitor retail performance metrics such as sell-through rates, margins, and forecast accuracy to drive improvements.• Resolve customer issues, manage order discrepancies, and address service-related concerns in a timely manner.• Prepare and present regular reports, forecasts, and updates to leadership.• Complete vendor and item onboarding forms and manage action items for leadership as needed.
2026-04-15T00:00:00Z

Desktop Support Technician

Charlotte, NC
onsite
Temporary
25 - 35 USD / Hourly
We are proactively building a network of Desktop Support Technicians for upcoming opportunities supporting enterprise environments and growing IT organizations. These roles focus on hands-on technical support and maintaining end-user systems in dynamic environments.The Desktop Support Technician will be responsible for diagnosing and resolving hardware and software issues, supporting end users, and ensuring devices are properly configured and maintained. This role plays a key part in delivering a seamless user experience across the organization. Key Responsibilities<ul><li>Provide onsite and remote support for desktops, laptops, and peripherals.</li><li> Perform hardware installations, imaging, and device configurations.</li><li> Support user onboarding/offboarding processes and system access.</li><li> Troubleshoot issues related to operating systems, applications, and connectivity.</li><li> Maintain asset inventory and documentation.</li><li> Collaborate with infrastructure teams to escalate and resolve complex issues.</li></ul>
2026-03-30T00:00:00Z