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2 results for Desktop Support Technician in Charlotte, NC
- Monroe, NC
- onsite
- Temporary to Hire
- 40 - 55 USD / Hourly
- <p>We are looking for a Medical Products Technical Support Engineer to join a wholesale distribution organization in Monroe, North Carolina on a contract basis with the potential for a permanent position. In this role, you will act as a key technical contact for escalated support needs, helping customers understand product usage, resolve application-related issues, and improve their overall service experience. This position works closely with internal teams to address complex concerns, support investigations, and deliver knowledgeable guidance to hospitals, laboratories, distributors, and other end users.</p><p><br></p><p>Responsibilities:</p><p>• Manage advanced support requests related to product performance, usage questions, and application troubleshooting for customers and internal partners.</p><p>• Provide clear technical guidance to users with different levels of experience, ensuring proper product use and effective issue resolution.</p><p>• Build strong working knowledge of product lines, including functionality, practical applications, limitations, and recommended usage practices.</p><p>• Partner with Quality, Marketing, Customer Service, and Help Desk teams to investigate escalated cases and coordinate timely resolutions.</p><p>• Contribute to complaint review activities by gathering details, documenting findings, and supporting root cause and corrective action efforts.</p><p>• Deliver follow-up communication to customers to confirm resolution, reinforce best practices, and maintain a high standard of support.</p><p>• Assist with customer onboarding, product education, and training efforts for healthcare, laboratory, and distribution-based accounts.</p><p>• Escalate critical concerns when needed and support occasional onsite visits when additional technical assistance is required.</p><p>• Work within business platforms and support tools, including environments such as Salesforce or similar service systems, to track issues and maintain accurate records.</p>
- 2026-11-11T00:00:00Z
- Matthews, NC
- onsite
- Temporary to Hire
- 20.5865 - 23.837 USD / Hourly
- We are looking for an Administrative & Tax Support Specialist to join a collaborative accounting office in North Carolina. This contract opportunity is ideal for someone who enjoys keeping operations organized, supporting client-facing processes, and contributing to a collaborative team environment. In this role, you will help coordinate tax-related documentation, maintain accurate records, and provide dependable administrative support that keeps daily workflows moving efficiently.<br><br>Responsibilities:<br>• Welcome visitors, answer incoming calls, and handle front-desk activities to support smooth day-to-day office operations.<br>• Communicate with clients to request needed tax forms, clarify document needs, and help keep filing timelines on track.<br>• Collect, sort, scan, and upload client records into the appropriate digital platforms with a high level of accuracy.<br>• Maintain organized electronic files and verify that documentation is properly labeled, stored, and easy to retrieve.<br>• Use tools such as Gather and SafeSend to assist with the collection and delivery of tax-related documents.<br>• Prepare and organize materials within CCH Axcess so tax files are complete and ready for the preparation process.<br>• Review supporting paperwork to confirm required information has been received and categorized correctly before processing.<br>• Assist with annual reporting tasks and provide administrative help for ongoing client service needs.<br>• Contribute to office efficiency by supporting process improvements and adapting to technology updates as needed.
- 2026-11-11T00:00:00Z