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10 results for It Support Specialist in Hartsdale, NY

It Support Analyst

Stamford, CT
onsite
Permanent / Full Time
80000 - 90000 USD / Yearly
We are looking for an IT Support Analyst to join a detail-oriented services organization in Stamford, Connecticut. This position supports employees across office environments by maintaining reliable technology operations, resolving user issues, and helping improve business systems. The role also partners with vendors and internal stakeholders to deliver technical projects, manage access, and support application and infrastructure initiatives. Responsibilities: • Deliver desktop and end-user support for staff across multiple office locations, ensuring timely resolution of day-to-day technical issues. • Oversee ticket follow-up with external service providers, escalating concerns when needed and tracking performance against agreed service expectations. • Maintain the health of essential IT environments, including endpoint devices, server resources, and network components. • Coordinate technical initiatives from planning through implementation, keeping tasks organized and stakeholders informed throughout delivery. • Support employee onboarding and offboarding by preparing equipment, assigning system access, and assisting with technology orientation. • Administer vendor relationships related to IT services, including onboarding support, contract coordination, and ongoing service review. • Track hardware inventory and manage asset lifecycle activities such as deployment, replacement planning, and records maintenance. • Compile operational updates, reporting, and performance metrics to provide visibility into IT service trends and priorities. • Gather business needs, document requirements, and work with technical teams or vendors to turn those needs into effective system changes. • Assist with technology due diligence, integration efforts, and change support tied to acquisitions, application rollouts, and platform upgrades.
2026-05-04T00:00:00Z

Tech Support Manager

Newark, NJ
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity. Responsibilities: • Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues. • Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support. • Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance. • Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site. • Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality. • Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness. • Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.
2026-05-18T00:00:00Z

Business Implementation & Support Specialist

Paramus, NJ
onsite
Permanent / Full Time
90000 - 125000 USD / Yearly
Key ResponsibilitiesTraining & Enablement<ul><li>Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff.</li><li>Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards.</li><li>Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites.</li><li>Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training.</li><li>Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues.</li></ul> Platform Operations & Support<ul><li>Manage platform configuration, including user permissions, business units, form creation, and pricebook administration.</li><li>Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance.</li><li>Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards.</li><li>Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO.</li><li>Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.</li></ul> Knowledge, Skills, and Abilities<ul><li>Advanced proficiency with field service management or business operations platforms, including configuration, troubleshooting, and end-user training across functional workflows (ServiceTitan experience strongly preferred).</li><li>Proven ability to train and coach users with varying levels of technical skill in a clear, patient, and professional manner.</li><li>Strong written communication skills with the ability to produce clear SOPs, internal communications, and technical documentation.</li><li>Demonstrated project coordination skills with the ability to manage multiple implementations or brand engagements simultaneously.</li><li>Comfort operating within a growing and evolving technology ecosystem and quickly learning new platforms.</li><li>Strong analytical skills with the ability to build reports and present findings in a clear, actionable format for operational leaders.</li></ul>
2026-05-12T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Desktop Support Analyst to provide reliable technical support for end users in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving workstation issues, maintaining stable desktop environments, and delivering responsive service in a fast-paced setting. The role focuses on hands-on support across Windows-based devices, user account administration, and hardware troubleshooting while helping keep daily operations running smoothly. Responsibilities: • Deliver day-to-day desktop support for workstations, laptops, and related peripherals, ensuring users receive timely resolution to technical issues. • Diagnose and fix problems involving Windows 10 systems, desktop hardware, software applications, and connectivity affecting end-user productivity. • Set up, configure, and deploy desktop and laptop equipment, including imaging devices and preparing systems for new or existing employees. • Manage user access and account-related tasks within Active Directory, including password resets, permissions support, and basic account maintenance. • Perform hardware replacement, upgrades, and troubleshooting for PCs and workstation components to maintain dependable performance. • Document incidents, service requests, troubleshooting steps, and completed solutions to support consistent service delivery and knowledge sharing. • Coordinate with internal IT teams or external vendors when issues require escalation, follow-up, or specialized technical support.
2026-05-19T00:00:00Z

IT Security Specialist

Jersey City, NJ
remote
Temporary / Contract
79.1635 - 91.663 USD / Hourly
We are looking for an experienced IT Security Specialist to enhance and optimize our organization's security posture. This contract position focuses on strengthening our Microsoft 365 and Defender security settings to ensure robust protection of our digital assets. The ideal candidate will bring expertise in cybersecurity and governance to address key vulnerabilities efficiently. Responsibilities: • Conduct a comprehensive security assessment of Microsoft 365 and Defender environments. • Identify and implement necessary security enhancements, including configuration changes and activation of advanced features. • Collaborate with internal staff to ensure seamless integration of security measures. • Provide expert guidance on data privacy and database security best practices. • Develop and document security protocols and procedures for long-term protection. • Monitor system settings and recommend adjustments to maintain compliance with cybersecurity standards. • Educate team members on cyber governance principles and practices. • Ensure the protection of sensitive computer files and organizational data from potential threats. • Offer post-implementation support to address any issues or provide further optimization.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Tarrytown, NY
onsite
Temporary to Hire
22 - 27 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Tarrytown, New York on a contract basis with the potential for a permanent position. This position supports employees across office and remote settings by resolving day-to-day technical issues, preparing end-user devices, and maintaining a dependable support experience. The ideal candidate brings a service-oriented mindset, strong troubleshooting ability, and a disciplined approach to documentation, user support, and security-focused IT practices. Responsibilities: • Provide technical assistance for employees working both on-site and remotely, diagnosing and resolving hardware, software, and access-related issues. • Prepare and deploy laptops through Microsoft 365 Autopilot, ensuring devices are configured properly for end users. • Coordinate employee setup and separation activities by handling onboarding and offboarding tasks with accurate records and appropriate access controls. • Contribute to IT security efforts by supporting user awareness initiatives and assisting with security-related tools, including KnowBe4. • Route complex or unresolved incidents to higher-level support teams while adhering to service expectations and response timelines. • Maintain detailed and accurate records of support requests, user communications, troubleshooting steps, and final resolutions within the ticketing platform. • Follow up with users after issue resolution to confirm functionality, address remaining concerns, and promote a positive support experience.
2026-05-26T00:00:00Z

Benefits Specialist

Woodbridge, NJ
remote
Temporary / Contract
50 - 55 USD / Hourly
We are looking for an experienced Benefits Specialist to support benefit education and client engagement within the financial services industry in Iselin, New Jersey. This Long-term Contract position is ideal for a knowledgeable specialist who can clearly explain benefit offerings through virtual presentations while providing accurate, timely guidance to participants. The role also includes maintaining benefit-related materials and responding to questions with a high level of subject matter expertise. Responsibilities:• Deliver virtual benefit presentations to clients and participants, explaining plan options, key provisions, and enrollment details in a clear and thorough manner.• Serve as a subject matter expert on benefit programs by addressing questions and providing accurate guidance on available offerings and related processes.• Review benefit documents on a regular basis and update content to ensure accuracy, consistency, and compliance with current program information.• Coordinate benefit-related activities and support communication efforts that help clients understand compensation and benefits programs.• Analyze benefit information and participant needs to provide informed responses and practical recommendations.• Assist with administration tied to leave-related topics, including general support associated with FMLA matters when applicable.• Maintain organized records of presentations, communications, and document revisions to support operational efficiency and audit readiness.
2026-05-28T00:00:00Z

Operations Specialist

Deer Park, NY
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for an Operations Specialist to support daily project coordination and service delivery for a long-term contract opportunity. This role will help keep field activity organized by aligning schedules, monitoring job progress, and ensuring customers receive timely updates. The ideal candidate is highly organized, communicates effectively with vendors and clients, and can manage multiple moving parts across active work orders. Responsibilities:• Coordinate project and service schedules, distribute updates to the appropriate teams, and help maintain alignment across ongoing assignments.• Communicate regularly with field supervisors to assess upcoming job demands and anticipate staffing, material, or subcontractor needs.• Oversee material deliveries by confirming receipt, documenting job readiness, and ensuring records are available for accounts payable processing.• Finalize completed work orders in tracking systems and confirm that job documentation is accurate and up to date.• Review subcontractor work for completion, approve deliverables, and process related follow-up actions as needed.• Prepare and send customer proposals, with a focus on retail fixture, banking, and residential service requests.• Arrange outside service providers for trades such as plumbing, windows, doors, locks, and contract heating or cooling equipment.• Track open subcontractor assignments, obtain status updates, and provide customers with clear communication on progress and next steps.
2026-05-28T00:00:00Z