16 Results for It Support Specialist Jobs in Hartsdale, NY

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Senior IT Support Specialist

Mount Vernon, NY
onsite
Temporary to Hire
31.6635 - 36.663 USD / Hourly
We are looking for a Senior IT Support Specialist to provide hands-on technical support for end users and office technology in New York. This contract opportunity with permanent potential is ideal for someone who enjoys resolving complex support issues, maintaining reliable workstation performance, and assisting with a wide range of hardware, software, and connectivity needs. The role will support daily operations across desktops, mobile devices, collaboration tools, and core business applications while contributing to broader IT improvement efforts. Responsibilities: • Oversee incoming support requests, prioritize open incidents, and drive issues through to completion within expected service levels. • Set up, maintain, and troubleshoot desktops, laptops, monitors, mobile devices, and other end-user equipment to ensure dependable day-to-day performance. • Provide assistance with collaboration platforms, communication tools, and workplace technology used across the organization. • Diagnose and resolve problems affecting essential business applications and internal technology systems. • Contribute to device rollouts, workstation deployments, hardware refreshes, and other IT-led implementation projects. • Maintain accurate records for technology assets, equipment assignments, and support documentation. • Investigate network and connectivity problems involving local infrastructure, wireless access, and related hardware components. • Support the installation, replacement, and upgrade of network equipment and assist with cabling or physical connectivity tasks as needed. • Work with outside technology vendors to coordinate issue resolution, infrastructure support, and hardware-related project activity.
2026-10-20T00:00:00Z

Security Systems / IT Support Technician

Union, NJ
onsite
Temporary / Contract
21.375 - 24.75 USD / Hourly
We are looking for a Security Systems / IT Support Technician to provide on-site support for a university environment in Union, New Jersey. This Long-term Contract position focuses on maintaining electronic security and access control systems while also assisting with day-to-day technical support needs across campus. The ideal candidate brings strong communication skills, a service-oriented approach, and the ability to work effectively with students, faculty, and staff in a hands-on setting. Responsibilities: • Diagnose and resolve issues involving electronic security equipment and door access systems to help maintain a secure campus environment. • Provide front-line technical assistance for help desk requests, supporting end users with hardware, software, and access-related concerns. • Travel between university campus locations as needed to respond to service requests, perform troubleshooting, and coordinate issue resolution. • Communicate clearly with campus users and internal teams to gather details, explain solutions, and ensure timely follow-up on support needs. • Perform on-site support five days per week, delivering dependable technical assistance in a fast-paced academic setting. • Assist with system configuration, maintenance activities, and operational support related to security infrastructure and connected technologies.
2026-10-08T00:00:00Z

Customer Support Account Specialist

Rockleigh, NJ
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Support Account Specialist to support key customer accounts in Rockleigh, New Jersey within the high-tech electronics industry. This Long-term Contract position focuses on delivering responsive account support across the full sales cycle, helping customers and internal teams navigate order activity, service needs, and issue resolution. The ideal candidate is comfortable managing complex account requests, communicating across departments, and ensuring a consistent customer experience from inquiry through fulfillment. Responsibilities: • Build and sustain strong working relationships with major customer accounts while serving as a reliable point of contact for sales and support needs. • Manage escalated account concerns and coordinate timely resolutions related to orders, returns, shipment status, and logistics matters. • Provide day-to-day support before and after the sale by partnering with customers and sales teams to keep account activity moving efficiently. • Investigate order delays, rush requests, tracking questions, and shipping updates, and adjust order details when business needs change. • Review and maintain account information in company databases, monitor key data points, and prepare reports for customers and internal stakeholders. • Identify practical solutions to moderately complex service challenges to help maintain smooth account operations and customer satisfaction. • Communicate with cross-functional teams including fulfillment, production, shipping, finance, technical support, and client-facing groups to resolve issues effectively. • Represent the organization at trade shows and industry events as needed to support customer engagement and business objectives.
2026-10-20T00:00:00Z

Application Support Engineer

Woodbridge, NJ
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies. Responsibilities: • Deliver second-line technical support for end-user hardware, software, and application issues across the business • Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams • Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment • Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency • Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching • Assist with account, access, and device administration in Active Directory and Azure AD environments • Perform foundational network troubleshooting to identify connectivity issues and support issue resolution • Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation • Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
2026-10-12T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
29.45 - 34.1 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving device, access, and hardware issues while delivering dependable day-to-day support across a fast-paced environment. The role focuses on maintaining desktop performance, supporting Apple-based technology, and helping employees stay productive through responsive service and sound troubleshooting. Responsibilities: • Deliver front-line technical assistance for desktop, laptop, mobile, and peripheral issues, ensuring timely resolution for end users. • Support Apple devices and Apple iOS platforms by diagnosing problems, configuring settings, and maintaining reliable performance. • Administer device management tasks through Jamf Pro, including provisioning, policy updates, and routine support activities. • Troubleshoot hardware failures and coordinate repair or replacement of workstations and related equipment as needed. • Assist users with identity and access issues by supporting authentication tools such as Okta. • Provide support for desktop environments that interact with technologies such as Cisco, Citrix, Android, and computer hardware platforms. • Set up, image, deploy, and maintain end-user devices to meet operational and security standards. • Document incidents, solutions, and recurring technical issues to improve service efficiency and knowledge sharing.
2026-10-02T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-09-25T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
remote
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in New York, New York. This Long-term Contract position focuses on supporting Mac-based environments, resolving application issues, and delivering timely solutions that keep employees productive. The ideal candidate brings strong troubleshooting ability, experience working through service desk requests, and a customer-focused approach to desktop support. Responsibilities: • Deliver day-to-day technical support for users working primarily on Mac devices, addressing software and hardware issues efficiently. • Investigate and resolve application-related problems, with an emphasis on restoring functionality and minimizing user disruption. • Manage incoming service desk tickets, document resolutions clearly, and ensure requests are handled within expected response times. • Provide support for Windows-based systems when needed, including assistance with Microsoft Windows 10 environments. • Assist with account access and user support tasks involving Active Directory and related desktop tools. • Troubleshoot a wide range of end-user technology concerns, escalating more complex issues when appropriate. • Communicate clearly with employees to understand reported problems, explain solutions, and maintain a high level of service. • Contribute to a stable support environment by tracking recurring issues and sharing practical recommendations for improvement.
2026-10-02T00:00:00Z

Help Desk/Desktop Support Analyst

White Plains, NY
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in White Plains, New York. This role focuses on resolving day-to-day hardware, software, connectivity, and communication issues while helping employees stay productive across office locations. The ideal candidate brings strong desktop support experience, a practical understanding of Microsoft technologies, and the flexibility to travel as needed to support nearby sites. Responsibilities: • Deliver hands-on support for desktop, laptop, mobile device, and peripheral issues in an office environment. • Diagnose and resolve problems related to Microsoft Windows, Office 365 applications, and basic user account access. • Provide first-line troubleshooting for network connectivity concerns and escalate more complex infrastructure issues when appropriate. • Support VoIP phone systems by identifying service interruptions, device issues, and user-level configuration problems. • Assist with Active Directory tasks such as password resets, account support, and basic access-related troubleshooting. • Respond to service requests in a timely manner and communicate clearly with users throughout the support process. • Travel periodically to other company locations to provide onsite technical assistance and maintain consistent end-user support. • Document incidents, resolutions, and recurring technical issues to support service quality and knowledge sharing.
2026-10-09T00:00:00Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-09-25T00:00:00Z

Help Desk/Desktop Support Analyst

Brooklyn, NY
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support daily technical operations for end users in Brooklyn, New York. This Long-term Contract position is ideal for someone who enjoys solving hardware and software issues, preparing equipment for new users, and delivering responsive desktop support in a fast-paced telecom services environment. The person in this role will handle a wide range of technical requests, maintain reliable workstation performance, and help ensure employees have the tools they need to work effectively. Responsibilities: • Prepare, image, and set up laptops for deployment, ensuring each device is properly configured for user needs. • Provide day-to-day help desk assistance by responding to technical issues and supporting employees with hardware and software concerns. • Diagnose and resolve problems affecting desktop and laptop computers to restore functionality with minimal disruption. • Support printers, monitors, docking stations, and other peripheral devices by identifying issues and applying practical fixes. • Investigate basic network and connectivity problems, including access and performance issues, and escalate when necessary. • Manage and update service desk tickets to document requests, track progress, and maintain clear communication with users. • Assist with user account support and access-related tasks within Active Directory and Windows-based environments. • Perform routine troubleshooting across Microsoft Windows systems to maintain stable and efficient end-user computing experience.
2026-10-20T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support a growing team in New York, New York through a mix of remote assistance and occasional onsite visits. This Long-term Contract opportunity is ideal for someone who enjoys hands-on technical support, user onboarding, and day-to-day desktop troubleshooting in a small team environment. The role will work closely with a broader IT function to keep systems accessible, employees supported, and technical issues resolved efficiently. Responsibilities: • Deliver remote support and provide onsite assistance in New York, New York when in-person troubleshooting or setup is needed. • Prepare equipment, user accounts, system access, and required applications for new hires, and ensure departures are handled with proper access removal. • Resolve everyday Windows desktop issues by diagnosing technical problems, guiding users, and restoring functionality quickly. • Administer user permissions and assist with software installation, updates, and deployment activities across supported devices. • Support basic network-related tasks and contribute to IT initiatives that improve local technology operations. • Track, prioritize, and respond to service desk requests while maintaining clear communication with end users and internal IT partners. • Collaborate regularly with the broader IT team to align support activities, escalate issues when necessary, and maintain consistent service levels.
2026-09-30T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide frontline technical assistance for retail kiosk environments in New York, New York. This Long-term Contract position focuses on maintaining reliable day-to-day system performance, responding quickly to user-reported issues, and helping store teams keep devices operational during business hours. The ideal candidate is comfortable working with Windows-based systems, handling service desk activity, and applying practical troubleshooting methods to resolve hardware and connectivity concerns. Responsibilities: • Oversee kiosk status dashboards and respond to system-generated alerts throughout retail operating hours to help maintain service availability. • Conduct routine daily checks to confirm kiosks are functioning properly and verify performance after updates or changes are applied. • Serve as the first point of contact for technical problems involving unresponsive screens, network interruptions, offline equipment, and peripheral malfunctions. • Investigate and address incidents by following documented support procedures, using administrative tools, and performing basic device-level diagnostics. • Guide store personnel through practical recovery steps such as restarting equipment, restoring wireless connections, cycling power, and maintaining camera cleanliness. • Document support activity in the ticketing system and ensure issues are tracked, updated, and escalated when needed. • Assist with Windows-based desktop and kiosk support tasks to promote stable operation across the retail environment.
2026-10-20T00:00:00Z

Senior Desktop Support Engineer

White Plains, NY
onsite
Permanent / Full Time
105000 - 110000 USD / Yearly
• Engineer and support Windows desktop and laptop environments. • Design, deploy, and manage application deployments. • Administer Microsoft Intune while supporting the organization's migration from SCCM. • Support Citrix Cloud VDI, including image management, connectors, troubleshooting, rollbacks, and desktop optimization. • Troubleshoot complex desktop and endpoint issues escalated from Service Desk. • Develop scripts and automation to improve desktop administration. • Create and maintain technical documentation and standards. • Support endpoint security initiatives, including enterprise antivirus/Defender deployments. • Work closely with Infrastructure engineers supporting the backend server environment. • Participate in an on-call rotation (approximately one Sunday every four weeks, with following Friday off for a long weekend!). What we understand ideal experience should be • Windows Desktop Engineering • Microsoft Intune & SCCM (migration experience preferred) • Citrix Cloud / Virtual Desktop Infrastructure (VDI) • Windows image management • Scripting (PowerShell preferred) • Application packaging and deployment • Endpoint security / Microsoft Defender • Nutanix virtualization familiarity • Dell enterprise laptop environments • Strong documentation and troubleshooting skills
2026-10-02T00:00:00Z

Customer Experience Specialist

Lyndhurst, NJ
onsite
Temporary / Contract
17.4135 - 20.163 USD / Hourly
We are looking for a Customer Experience Specialist to support business near Rutherford, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, resolving order-related questions, and delivering attentive service across phone and email channels. The role offers an opportunity to work in a fast-paced office setting where responsiveness, organization, and a customer-first mindset are essential. Responsibilities:• Manage customer orders accurately and efficiently, ensuring details are entered and updated correctly throughout the process.• Investigate customer purchase inquiries by reviewing order information, identifying issues, and providing clear next steps.• Track shipments and share timely delivery updates with customers while coordinating follow-up when delays or exceptions occur.• Support return requests and product quality concerns by gathering information, explaining available solutions, and helping drive resolution.• Respond to customer questions through phone and email with professionalism, empathy, and a focus on positive outcomes.• Handle a high volume of service interactions while maintaining accuracy, sound judgment, and attention to detail.• Work closely with internal teams to address customer needs, escalate complex cases when necessary, and keep records current.• Contribute to a smooth in-office customer support operation with flexibility to assist during evenings and weekends as needed.
2026-10-07T00:00:00Z

Benefits Specialist

Stamford, CT
onsite
Temporary to Hire
30 - 35 USD / Hourly
We are looking for an experienced Benefits Specialist to join our team in Connecticut within the advertising industry. This contract opportunity with permanent potential is ideal for someone who can confidently manage complex benefits matters, guide employees through coverage questions, and bring issues to resolution with a high level of ownership. The person in this role will work onsite Monday through Friday and serve as a trusted resource for employees while collaborating closely with HR, payroll, benefits partners, and external providers. Responsibilities: • Manage complex employee benefits cases from initial inquiry through final resolution, using sound judgment and strong follow-through. • Explain benefit programs, coverage details, enrollment options, and eligibility rules so employees can make informed decisions. • Investigate claim issues and unresolved benefit matters by coordinating directly with insurance carriers, administrators, and external vendors. • Act as a higher-level resource for escalated concerns, bridging support teams and program leads to keep cases moving efficiently. • Work across benefits, human resources, payroll, and related internal teams to address issues that involve multiple functions. • Provide subject matter support on U.S. health and welfare plans, including enrollment, eligibility, claims, and general program administration. • Identify recurring service challenges or process breakdowns and recommend practical improvements to strengthen employee support. • Coach frontline support resources on more difficult benefits questions and help build consistency in issue resolution.
2026-10-20T00:00:00Z

Customer Experience & Onboarding Specialist

Tarrytown, NY
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for a customer-focused, detail-oriented individual to guide new and existing clients through a smooth onboarding and support experience in Tarrytown, New York. This role plays an important part in helping customers gain value from available products, tools, and resources while building strong long-term relationships. The ideal candidate brings strong organization, clear communication, and the ability to coordinate with multiple teams to keep accounts moving forward successfully. Responsibilities: • Lead the client journey from initial setup through ongoing engagement, helping customers build confidence and achieve successful adoption. • Organize onboarding activities such as introductory outreach, training coordination, account preparation, access setup, and communication with internal partners. • Deliver guidance on product usage, practical strategies, and available business and marketing resources that support customer success. • Maintain regular contact with customers to assess goals, monitor satisfaction, identify challenges, and recommend improvements where needed. • Recognize opportunities to expand account value, encourage referrals, and connect customers with the appropriate internal teams for next steps. • Keep customer information, onboarding progress, communication history, and account updates accurately documented in company systems. • Assist clients in navigating digital resources, educational content, support materials, and branded assets available to them. • Contribute to the development and upkeep of onboarding documents, training content, and customer-facing communication materials. • Gather client feedback and share insights with internal stakeholders to support service enhancements and a stronger overall customer experience. • Partner with cross-functional teams to route questions efficiently and help ensure timely resolution of customer needs.
2026-10-12T00:00:00Z

16 results for It Support Specialist in Hartsdale, NY