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14 results for It Support Specialist in Hartsdale, NY

IT Support Specialist

South Amboy, NJ
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for an IT Support Specialist to provide dependable technical assistance for end users and client environments in New Jersey. This position is ideal for someone who can work independently, contribute effectively within a team, and step into daily support work with minimal ramp-up time. The role centers on desktop and Microsoft 365 support while also assisting with security issues, basic server needs, and on-site client service when required. Responsibilities: • Deliver technical support for users both remotely and at client locations within a reasonable local travel radius. • Resolve issues involving Windows desktops, user workstations, and common operating system problems to keep employees productive. • Support Microsoft 365 environments, including account access, application troubleshooting, and day-to-day end-user assistance. • Investigate and remediate malware, virus, and other endpoint security incidents using sound troubleshooting practices. • Assist with Windows Server problem resolution and perform basic repair or support tasks when server-related issues arise. • Perform entry-level network setup and diagnostic work to identify connectivity problems and support stable infrastructure. • Use service desk tools and support platforms to document requests, manage tickets, and provide timely follow-up. • Communicate clearly with users, prioritize issues appropriately, and escalate concerns when additional expertise is needed.
2026-06-24T00:00:00Z

Tech Support Manager

Newark, NJ
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity. Responsibilities: • Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues. • Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support. • Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance. • Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site. • Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality. • Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness. • Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.
2026-06-23T00:00:00Z

Desktop Support Engineer

New York, NY
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Desktop Support Engineer to provide hands-on technical support for end users in a fast-paced investment banking environment in New York, New York. This Long-term Contract position focuses on resolving desktop, operating system, and account access issues while delivering responsive service through an organized support process. The ideal candidate will combine strong troubleshooting ability with a customer-focused approach and experience supporting Microsoft-based workplace technology. Responsibilities: • Provide day-to-day desktop and help desk support for employees, diagnosing and resolving hardware, software, and operating system issues. • Manage user account administration tasks in Active Directory, including access updates, password assistance, and basic permission changes. • Respond to service desk requests in a timely manner, document issue details clearly, and follow tickets through to completion. • Support Windows 10 and other Microsoft Windows environments by identifying root causes and applying effective fixes. • Troubleshoot common end-user problems involving workstations, peripherals, connectivity, and standard business applications. • Escalate more complex technical issues when needed while maintaining clear communication with users and internal support teams. • Contribute to a consistent support experience by tracking recurring problems and sharing practical solutions with the team.
2026-06-30T00:00:00Z

IT Security Specialist

Jersey City, NJ
remote
Temporary / Contract
79.1635 - 91.663 USD / Hourly
We are looking for an experienced IT Security Specialist to enhance and optimize our organization's security posture. This contract position focuses on strengthening our Microsoft 365 and Defender security settings to ensure robust protection of our digital assets. The ideal candidate will bring expertise in cybersecurity and governance to address key vulnerabilities efficiently. Responsibilities: • Conduct a comprehensive security assessment of Microsoft 365 and Defender environments. • Identify and implement necessary security enhancements, including configuration changes and activation of advanced features. • Collaborate with internal staff to ensure seamless integration of security measures. • Provide expert guidance on data privacy and database security best practices. • Develop and document security protocols and procedures for long-term protection. • Monitor system settings and recommend adjustments to maintain compliance with cybersecurity standards. • Educate team members on cyber governance principles and practices. • Ensure the protection of sensitive computer files and organizational data from potential threats. • Offer post-implementation support to address any issues or provide further optimization.
2026-06-23T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-06-23T00:00:00Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-06-23T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide reliable day-to-day technical assistance for employees in New York, New York. This Long-term Contract position focuses on supporting end users through efficient ticket resolution, device coordination, and strong communication across the business. The role is well suited to someone who enjoys hands-on troubleshooting, user support, and helping teams stay productive in both office and meeting environments. Responsibilities: • Coordinate the shipment and recovery of laptop equipment for onboarding and offboarding activities, working closely with external vendors and internal stakeholders. • Deliver technical support for meetings and events by preparing audiovisual setups, resolving issues quickly, and helping sessions run smoothly. • Handle employee support requests through the ticketing system, addressing common issues such as account access problems, password resets, and lockouts. • Provide basic administration support across workplace tools including Google Workspace, Slack, Okta, Jamf, and other internal business platforms. • Investigate desktop and system issues on Windows-based devices and apply practical fixes to restore user productivity. • Partner with team members to resolve incidents efficiently and identify when requests should be escalated for deeper technical review. • Maintain accurate service records and updates within the service desk platform to ensure visibility into issue status and resolution progress.
2026-07-08T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Permanent / Full Time
100000 - 110000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for employees in New York, New York. This position focuses on maintaining a reliable end-user computing environment across devices, collaboration platforms, identity systems, and cloud-based tools. The ideal candidate brings a strong service mindset, practical troubleshooting ability, and experience supporting modern workplace technologies in a fast-paced setting. Responsibilities: • Resolve day-to-day technical issues involving computers, operating systems, business applications, connectivity, Microsoft 365, and other cloud services. • Oversee administration of Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, Office applications, and Copilot to ensure stable user access and productivity. • Manage identity and access functions within Microsoft Entra ID, including account and group maintenance, authentication controls, single sign-on, and secure access governance. • Support device management programs through Microsoft Intune and Jamf by handling enrollment, compliance enforcement, software rollout, updates, and mobile device administration. • Assist employees with enterprise AI tools, including Microsoft Copilot, ChatGPT, Claude, and related platforms, while encouraging effective and responsible usage. • Coordinate onboarding and offboarding activities by provisioning accounts, preparing devices, assigning licenses, and reviewing access permissions. • Provide support for meeting room and collaboration technologies, including Zoom Rooms, Microsoft Teams Rooms, Crestron, and Cisco solutions. • Keep asset records, support documentation, knowledge articles, and operational procedures accurate and up to date. • Contribute to infrastructure, cloud, automation, and technology implementation initiatives in partnership with internal stakeholders and external vendors. • Participate in after-hours coverage and scheduled on-call support when needed.
2026-07-09T00:00:00Z

Senior Manager, IT Support

New York, NY
remote
Temporary / Contract
55 - 65 USD / Hourly
We are looking for an experienced Senior Manager, IT Support to lead enterprise support operations for a dynamic organization based in New York, NY. This Long-term Contract position requires a strategic leader who can guide globally distributed teams, strengthen service delivery practices, and partner across the business to improve technology support at scale. The ideal candidate brings deep expertise in service management platforms, operational governance, and team development within fast-moving technology environments. Responsibilities:• Lead IT support operations across multiple regions and time zones, ensuring consistent service coverage and strong team coordination in a global support model.• Shape and enforce scalable service management practices covering incidents, service requests, change control, governance standards, and escalation procedures.• Oversee the administration and optimization of enterprise support platforms such as Jira Service Management, Console, Atomicwork, or similar tools used for service delivery.• Partner with Platform Engineering and related technical teams to improve automation, access controls, and identity-related support processes within environments such as Okta and Active Directory.• Guide the organization through large-scale tooling or platform changes, maintaining service continuity and clear communication throughout implementation.• Develop team members into trusted escalation points and emerging leaders by coaching individual contributors and encouraging greater ownership.• Build strong working relationships with stakeholders across HR, Legal, Security, Finance, and business leadership to advance support initiatives and operational improvements.• Use agile ways of working along with tools such as Jira and Confluence to manage priorities, document processes, and track program execution.• Support enterprise technology environments involving computer hardware, configuration management, Cisco technologies, and backup-related systems as part of broader service operations.
2026-07-08T00:00:00Z

L2 IT Helpdesk Engineer

New York, NY
onsite
Permanent / Full Time
80000 - 110000 USD / Yearly
We are looking for an experienced L2 IT Helpdesk Engineer to provide advanced technical support for users and client environments in New York, New York. This role focuses on resolving complex issues across desktops, networks, cloud services, and endpoint platforms while ensuring a high standard of service. The ideal candidate is comfortable balancing hands-on troubleshooting, documentation, and collaboration with both entry-level support staff and senior engineering teams. Responsibilities: • Act as the main point of escalation for issues that move beyond first-line support, driving problems through to resolution with clear updates to stakeholders. • Diagnose and fix complex technical incidents affecting workstations, connectivity, Microsoft cloud services, and remote support environments. • Investigate recurring problems to identify underlying causes and recommend practical improvements that reduce repeat service interruptions. • Oversee support ticket activity to maintain response commitments, prioritize urgent needs, and keep users informed throughout the resolution process. • Deliver technical assistance to clients through remote sessions and onsite visits in New York, New York as needed. • Support and administer Microsoft 365 applications and services, including collaboration, email, file sharing, and productivity tools. • Troubleshoot Windows operating systems, Windows Server platforms, and core infrastructure components in mixed on-premises and cloud-connected environments. • Assist with Azure administration, hybrid identity functions, endpoint management through Intune, and Windows Autopilot device provisioning. • Contribute to backup operations, virtualization support, security remediation efforts, and the maintenance of accurate technical documentation. • Partner with senior engineers on escalated cases and project work while helping coach Level 1 team members through day-to-day technical challenges.
2026-06-22T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a branch team in Morris Plains, New Jersey in a contract role with the potential to become permanent. This position is ideal for someone who enjoys helping customers, handling financial transactions with accuracy, and creating a positive service experience in a fast-moving environment. The role combines day-to-day member support, transaction processing, account assistance, and careful record maintenance while upholding branch policies and service standards. Responsibilities:• Provide attentive front-line support by understanding member questions, clarifying account and service options, and delivering accurate guidance tailored to individual needs.• Address everyday service issues efficiently and escalate more advanced concerns when necessary to ensure timely resolution and a strong customer experience.• Handle cash and check activity with precision, including receiving, verifying, and distributing funds in accordance with established balancing and control procedures.• Complete routine financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders while maintaining accuracy and compliance.• Support account servicing activities by assisting with opening, updating, and closing deposit products and ensuring all required documentation is properly completed.• Maintain organized and accurate records related to transactions, service requests, and account activity, including timely preparation of forms and internal documentation.• Contribute to daily branch operations by balancing assigned work, researching discrepancies, and assisting with opening or closing tasks as needed.• Promote appropriate products and services by identifying customer needs and recommending solutions that align with their financial goals.• Follow security, privacy, and regulatory requirements consistently, and report unusual activity or operational concerns to help maintain a secure branch environment.
2026-07-07T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk Analyst to provide high-touch, in-person technical support for employees and senior stakeholders in New York, New York. This Long-term Contract opportunity is ideal for someone who is confident supporting Windows-based environments, resolving day-to-day user issues, and delivering a strong service experience in an on-site setting. The role focuses on responsive troubleshooting, hands-on desktop support, and effective ticket management while maintaining a detail-oriented and customer-focused approach. Responsibilities: • Deliver on-site technical assistance for hardware, software, and workstation issues across a Windows environment. • Provide attentive executive-level support, ensuring timely resolution of issues with discretion and care. • Diagnose and resolve common desktop and end-user problems related to operating systems, peripherals, and productivity tools. • Manage incoming service requests, document work performed, and update ticket status accurately within the service desk system. • Set up, maintain, and support laptops, desktops, and related devices for office-based users. • Escalate complex incidents when needed and coordinate with broader IT teams to drive issues through to resolution. • Support day-to-day office technology operations to minimize disruption and maintain a reliable user experience.
2026-06-30T00:00:00Z

Sales Support Coordinator

Pleasantville, NY
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Sales Support Coordinator to join our team in Pleasantville, New York. This position plays an important role in keeping sales operations organized, ensuring customer orders move smoothly from quotation through invoicing and delivery. The ideal candidate is detail-oriented, responsive, and comfortable working across customer service, sales, and accounting functions in a fast-paced environment. Responsibilities: • Oversee the preparation, tracking, and maintenance of customer sales agreements to ensure records remain complete and current. • Process quotes into confirmed orders and finalized invoices using internal business systems with a high degree of accuracy. • Serve as a central point of contact for customers, sales staff, and internal departments throughout each stage of the order process. • Provide day-to-day support to assigned sales representatives by monitoring order activity, addressing issues, and helping meet customer expectations. • Partner with customers and accounting teams to support billing, payment follow-up, and coordination of accounts payable and receivable activities. • Compile and share recurring accounts receivable updates, including payment status, deposits, and related reporting details. • Handle sample requests, track inventory levels, and keep sample materials organized for efficient distribution. • Coordinate fulfillment activities by aligning shipping timelines, delivery arrangements, and order logistics with internal teams. • Maintain accurate information in company databases and produce operational reports for leadership and corporate stakeholders as needed.
2026-07-06T00:00:00Z

Operations Specialist

New York, NY
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a detail-oriented Operations Specialist to support a contract assignment within a non-profit organization in New York, New York. This position will focus on operational performance, service analysis, and process support related to call center activity, consumer banking, and credit card operations. The ideal candidate brings strong analytical ability, a practical understanding of lending environments, and the ability to turn performance data into actionable operational insights. Responsibilities: • Track and interpret call center performance indicators to identify trends, gaps, and opportunities for operational improvement. • Support day-to-day operational activities tied to credit card services and consumer banking workflows. • Conduct criticality assessments to help prioritize issues, service impacts, and operational responses. • Review performance data and prepare clear summaries for leadership and business stakeholders. • Partner with cross-functional teams to improve efficiency, consistency, and service outcomes across operations. • Assist in monitoring consumer lending processes to ensure activities align with established business expectations. • Investigate operational issues, recommend practical solutions, and help drive timely resolution. • Maintain accurate records, reporting materials, and operational documentation for ongoing business support.
2026-07-06T00:00:00Z