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6 results for It Support Specialist in Hartsdale, NY

Application Support Engineer

Piscataway, NJ
onsite
Temporary
35 - 38 USD / Hourly
We are looking for a dedicated Application Support Engineer to join our team in Piscataway, New Jersey. In this long-term contract role, you will leverage your technical expertise to support and maintain the organization's learning management system and provide assistance to internal and external partners. This position requires a strong blend of problem-solving skills, administrative capabilities, and technical knowledge to ensure the optimal functionality of our platform. Responsibilities: • Provide technical support as the administrator of the organization's learning management system, diagnosing and resolving platform-related issues. • Collaborate with internal and external teams to implement technical fixes and enhancements for the platform. • Research emerging technologies and recommend improvements to enhance user support and operational efficiency. • Create and update user guides and documentation to assist stakeholders in navigating the platform. • Manage course uploads and produce both standard and customized reports to support organizational needs. • Assist with onboarding and technical implementations for new partners using the learning management system. • Participate in testing and reviewing requirements for platform enhancements, including writing user acceptance testing scripts. • Coordinate virtual events and webinars, handling registration setup, production support, and post-event reporting. • Conduct keyword research and content audits to optimize the platform's website and improve data integrity. • Generate analytics and usage reports for eLearning products, identifying trends and actionable insights to support decision-making.
2026-03-20T00:00:00Z

Desktop Support Analyst

Elizabeth, NJ
onsite
Contract / Temporary to Hire
30 - 30 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements. Responsibilities:• Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.• Respond promptly to technical issues, ensuring minimal disruption to operations.• Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.• Administer and manage Active Directory for user accounts and access control.• Deploy and configure Windows 10 operating systems and ensure optimal performance.• Handle desktop imaging processes to streamline system setups and updates.• Collaborate with plant management and IT teams to recommend and implement technology solutions.• Monitor system performance and identify areas for improvement.• Provide guidance and training to end-users on software and hardware functionalities.
2026-03-19T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary
25.65 - 29.7 USD / Hourly
We are seeking a skilled Desktop Support Analyst to join our team in New York, NY. In this long-term contract role, you will play a vital part in maintaining and supporting desktop systems, ensuring smooth operations throughout the organization. The ideal candidate will possess a strong background in desktop hardware, software, and imaging, as well as the ability to troubleshoot and resolve technical issues efficiently. Responsibilities: • Provide technical support for desktop systems, including hardware, software, and peripherals. • Configure, install, and maintain workstations with Windows 10 and other necessary software. • Troubleshoot and resolve issues related to Active Directory, ensuring proper access and permissions. • Perform desktop imaging and deployment to optimize workstation setup processes. • Diagnose and repair hardware issues, minimizing downtime for end-users. • Collaborate with team members to implement system updates and enhancements. • Respond promptly to service requests and document solutions for future reference. • Maintain accurate inventory of desktop hardware and software assets. • Educate end-users on best practices for utilizing workstation tools effectively. • Ensure compliance with organizational IT policies and procedures.
2026-03-23T00:00:00Z

Customer Experience Specialist

Elmwood Park, NJ
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team near Saddle Brook, New Jersey. In this long-term contract position, you will play a vital role in ensuring seamless customer interactions and operational efficiency. This is an excellent opportunity for someone who excels in administrative tasks and thrives in a collaborative environment. Responsibilities:• Maintain and manage organizational systems to ensure accurate data and a reliable database.• Support the Client Experience team throughout the entire lifecycle of work orders, from creation to post-service stages.• Collaborate with Field Team Leads to oversee post-service work orders and enhance the "resolved status" phase within the workflow.• Generate detailed reports and analyze customer feedback, sales trends, and operational metrics to identify areas for improvement.• Utilize Microsoft Excel to organize data, create reports, and support operational needs.• Manage email correspondence effectively to ensure clear communication with clients and team members.• Handle CRM systems to monitor customer interactions and ensure data integrity.• Provide administrative assistance to streamline processes and support team operations.• Monitor work orders to ensure timely completion and resolve any operational bottlenecks.
2026-04-15T00:00:00Z

Customer Experience Specialist

Woodbridge, NJ
onsite
Temporary
21.85 - 25.3 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team on a long-term contract basis. This part-time role involves providing excellent service to customers by assisting with account setup, addressing inquiries, and ensuring a positive experience. This position requires someone who is detail oriented and thrives in a customer-focused environment. Responsibilities:• Assist customers with setting up new accounts and provide guidance throughout the process.• Address customer inquiries and resolve issues promptly and professionally.• Deliver exceptional customer service to ensure satisfaction and foster loyalty.• Maintain accurate records of customer interactions and account details using CRM tools.• Collaborate with team members to improve service processes and customer experiences.• Utilize Microsoft Excel and other tools to compile and analyze customer data.• Stay informed about company products, services, and policies to provide accurate information.• Uphold a business casual dress code to maintain a neat appearance.• Ensure compliance with all relevant regulations and company standards.• Contribute to team goals by supporting day-to-day operations and initiatives.
2026-04-16T00:00:00Z

Telecommunications Specialist

New Haven, CT
onsite
Temporary
35 - 44 USD / Hourly
We are looking for a skilled Telecommunications Specialist to join our team in New Haven, Connecticut. This position involves working within a dynamic technical call center environment, focusing on ensuring seamless communication systems and user support. As a Long-term Contract role, this opportunity offers the chance to contribute to impactful projects in the manufacturing industry. Responsibilities:• Provide Level 1 technical support and troubleshooting assistance to end users within the call center environment.• Manage provisioning tasks to ensure efficient setup and operational functionality of communication systems.• Collaborate with business stakeholders to design and implement call flows tailored to organizational needs.• Develop and enhance system features to optimize performance and user experience.• Perform ongoing maintenance and support for communication platforms, including Genesys and UCCX.• Analyze and resolve technical issues to minimize disruptions and maintain system reliability.• Maintain accurate documentation of system configurations, processes, and troubleshooting steps.• Support the integration and migration of users into upgraded communication platforms.• Ensure compliance with industry standards and regulations, including ICD codes.• Deliver exceptional service while addressing telecommunications-related inquiries and challenges.
2026-04-07T00:00:00Z