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9 results for It Support Specialist in Hartsdale, NY

IT Support/ Field Engineer

Parsippany, NJ
onsite
Temporary to Hire
42.75 - 49.5 USD / Hourly
We are looking for an IT Support/ Field Engineer to provide hands-on technical support and infrastructure assistance for a hybrid environment in New Jersey. This contract-to-permanent opportunity is ideal for a detail-oriented individual who enjoys solving desktop, server, and network issues while supporting end users across both remote and onsite settings. The role combines day-to-day troubleshooting with broader systems support, including work with virtualized platforms and Microsoft-based technologies. Responsibilities: • Deliver technical support for desktops, servers, and network-connected systems by diagnosing issues and restoring service in a timely manner. • Maintain and support core infrastructure technologies, including VMware, Citrix, and Microsoft environments, to promote stable operations. • Assist end users with operating system issues, device configuration, software support, and general workplace technology needs. • Respond to incidents in a hybrid work model, providing remote assistance as well as onsite support when needed. • Monitor and troubleshoot connectivity, performance, and system reliability concerns across user and infrastructure environments. • Contribute to security-focused IT operations by supporting data protection, file security, and general cybersecurity practices. • Document technical problems, resolutions, and recurring trends to improve service quality and support efficiency.
2026-06-10T00:00:00Z

Business Implementation & Support Specialist

Paramus, NJ
onsite
Permanent / Full Time
90000 - 125000 USD / Yearly
Key ResponsibilitiesTraining & Enablement<ul><li>Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff.</li><li>Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards.</li><li>Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites.</li><li>Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training.</li><li>Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues.</li></ul> Platform Operations & Support<ul><li>Manage platform configuration, including user permissions, business units, form creation, and pricebook administration.</li><li>Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance.</li><li>Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards.</li><li>Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO.</li><li>Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.</li></ul> Knowledge, Skills, and Abilities<ul><li>Advanced proficiency with field service management or business operations platforms, including configuration, troubleshooting, and end-user training across functional workflows (ServiceTitan experience strongly preferred).</li><li>Proven ability to train and coach users with varying levels of technical skill in a clear, patient, and professional manner.</li><li>Strong written communication skills with the ability to produce clear SOPs, internal communications, and technical documentation.</li><li>Demonstrated project coordination skills with the ability to manage multiple implementations or brand engagements simultaneously.</li><li>Comfort operating within a growing and evolving technology ecosystem and quickly learning new platforms.</li><li>Strong analytical skills with the ability to build reports and present findings in a clear, actionable format for operational leaders.</li></ul>
2026-06-15T00:00:00Z

L2 IT Helpdesk Engineer

New York, NY
onsite
Permanent / Full Time
80000 - 110000 USD / Yearly
We are looking for an experienced L2 IT Helpdesk Engineer to provide advanced technical support for users and client environments in New York, New York. This role focuses on resolving complex issues across desktops, networks, cloud services, and endpoint platforms while ensuring a high standard of service. The ideal candidate is comfortable balancing hands-on troubleshooting, documentation, and collaboration with both entry-level support staff and senior engineering teams. Responsibilities: • Act as the main point of escalation for issues that move beyond first-line support, driving problems through to resolution with clear updates to stakeholders. • Diagnose and fix complex technical incidents affecting workstations, connectivity, Microsoft cloud services, and remote support environments. • Investigate recurring problems to identify underlying causes and recommend practical improvements that reduce repeat service interruptions. • Oversee support ticket activity to maintain response commitments, prioritize urgent needs, and keep users informed throughout the resolution process. • Deliver technical assistance to clients through remote sessions and onsite visits in New York, New York as needed. • Support and administer Microsoft 365 applications and services, including collaboration, email, file sharing, and productivity tools. • Troubleshoot Windows operating systems, Windows Server platforms, and core infrastructure components in mixed on-premises and cloud-connected environments. • Assist with Azure administration, hybrid identity functions, endpoint management through Intune, and Windows Autopilot device provisioning. • Contribute to backup operations, virtualization support, security remediation efforts, and the maintenance of accurate technical documentation. • Partner with senior engineers on escalated cases and project work while helping coach Level 1 team members through day-to-day technical challenges.
2026-06-16T00:00:00Z

Sales Support Administrator

Caldwell, NJ
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
A busy company in the West Caldwell area is seeking a Sales Support Administrator to join their growing business. This Sales Support Administrator will help keep the sales process moving smoothly by managing order-related activities, communicating with customers and internal teams, and maintaining accurate records. The ideal Sales Support Administrator brings strong administrative skills, a customer-focused approach, and the ability to stay organized in a fast-paced environment. Other responsibilities of this Sales Support Administrator will include but not be limited to the below responsibilities. Sales Support Administrator Responsibilities:• Enter and review sales orders in E/Automate to ensure complete and accurate processing.• Communicate with customers and sales team members to provide updates on orders, delivery timing, and required documentation.• Work closely with warehouse personnel to confirm inventory status and coordinate delivery details.• Handle day-to-day administrative support such as preparing paperwork, arranging deliveries, and maintaining order records.• Respond to routine customer questions and help resolve common order-related concerns in a timely manner.• Maintain and update customer account information to support accurate order management and service.• Track outstanding requests and follow up on pending deliveries or open customer needs.• Coordinate with accounting, service, warehouse, and sales teams to keep order fulfillment on schedule.• Confirm equipment availability, place orders with vendors when needed, and report order progress to management. This Sales Support Administrator role is paying between $65,000 and $75,000 annually depending on experience. If interested in this Sales Support Administrator position, apply today!
2026-06-18T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
onsite
Temporary to Hire
15.8365 - 18.337 USD / Hourly
We are looking for a Member Service Representative to support members with day-to-day account needs while delivering attentive, detail-oriented service in Morris Plains, New Jersey. This contract opportunity with potential for a long-term role is ideal for someone who enjoys helping customers, handling financial transactions accurately, and contributing to smooth branch operations. The person in this role will serve as a trusted point of contact for member questions, account support, and routine banking activity while maintaining a high standard of accuracy, confidentiality, and compliance. Responsibilities:• Provide responsive support to members by clarifying account details, explaining available services, and guiding them toward appropriate solutions.• Handle everyday financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders with a strong focus on precision.• Manage cash and check activity in accordance with established balancing practices, internal controls, and security expectations.• Open, update, and close member accounts while confirming that all required forms and supporting documentation are complete and accurate.• Identify routine service issues, resolve them efficiently, and elevate more complex concerns to the appropriate team for follow-up.• Maintain organized records related to transactions, account activity, and service requests to support accurate branch documentation.• Assist with daily operational tasks, including cash drawer reconciliation and branch opening or closing duties when assigned.• Follow branch policies, privacy standards, and regulatory requirements while helping promote a secure and compliant environment
2026-06-16T00:00:00Z

Generative AI Training and Support Specialist

New York, NY
onsite
Temporary / Contract
50 - 60 USD / Hourly
We are looking for a Generative AI Training and Support Specialist to help employees build confidence and practical skills with modern AI tools in NEW YORK, New York. This Long-term Contract position is ideal for someone who combines training expertise, strong communication, and hands-on platform support to create effective learning experiences across the organization. The role will focus on delivering engaging education, guiding responsible tool usage, and supporting enterprise AI environments in collaboration with cross-functional stakeholders. Responsibilities: • Create and lead instructor-led and self-paced learning experiences covering enterprise generative AI platforms such as ChatGPT Enterprise, Microsoft Copilot, Claude, and similar tools. • Produce user-friendly educational resources, including reference guides, job aids, and video-based content, tailored to employees with different levels of AI knowledge. • Coordinate programming for AI learning communities and related internal education initiatives by organizing sessions, handling logistics, and contributing relevant content. • Act as a go-to resource for employee questions on AI capabilities, practical business applications, and appropriate usage standards. • Work closely with HR, Legal, and other business partners to ensure training materials align with current privacy, compliance, and AI governance expectations. • Partner with learning and development teams to build training that covers both AI tools and broader workplace skills influenced by emerging technologies. • Monitor attendance, learner input, and engagement data to evaluate outcomes and refine training programs over time. • Administer enterprise AI platforms by overseeing configuration, user access, workspace structure, and departmental segmentation. • Serve as the main point of contact for external AI vendors, escalating technical concerns when necessary and preparing reporting on adoption, licensing, compliance, and chargeback activity.
2026-06-15T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary / Contract
23.75 - 27 USD / Hourly
We are looking for a Help Desk Analyst to support summer technology operations in New York, New York. This is a Contract position focused on keeping Chromebook devices ready for student and staff use during July and August. The person in this role will handle device upkeep, resolve hardware-related issues, and help maintain an organized support process in a fast-paced environment. Responsibilities: • Inspect, troubleshoot, and repair Chromebook devices to keep equipment in working condition throughout the summer period. • Perform routine maintenance tasks such as cleaning, testing, updating, and preparing laptops for distribution or redeployment. • Track reported device issues, document completed work, and maintain accurate service records for inventory and support purposes. • Identify hardware problems efficiently and determine whether units should be repaired, reconfigured, or set aside for replacement. • Coordinate device intake and return processes to ensure technology assets are handled in an organized and timely manner. • Support general help desk activities by responding to basic technical questions and escalating more complex issues when needed.
2026-06-19T00:00:00Z

Help Desk Level 2 / Sys Admin

New York, NY
onsite
Temporary / Contract
25 - 36 USD / Hourly
We are looking for a Contract Help Desk Level 2 / Sys Admin to support daily IT operations for an onsite environment. This role blends hands-on desktop support with systems administration responsibilities, helping employees resolve technical issues while maintaining core Microsoft and network services. The ideal candidate brings strong troubleshooting skills, communicates confidently with non-technical staff, and works effectively within a collaborative support team. Responsibilities: • Provide second-level technical support for end users by diagnosing and resolving hardware, software, account, and connectivity issues in an office setting. • Administer and support on-premises Active Directory, including user accounts, permissions, and related access management tasks. • Manage Microsoft Entra and Intune to support identity services, device configuration, and endpoint administration. • Troubleshoot and maintain desktop systems, collaboration tools, and productivity platforms such as Microsoft Teams. • Monitor, support, and help maintain Fortinet firewall environments while assisting with network-related issue resolution. • Use JIRA and Jira Service Desk to document incidents, track requests, and maintain clear support records. • Assist with endpoint security efforts by supporting Microsoft Defender and responding to device protection concerns. • Collaborate with the internal IT team and external support partners to ensure timely issue resolution and consistent service delivery. • Work onsite 3 to 4 days per week to provide direct assistance to employees and support day-to-day infrastructure needs.
2026-06-04T00:00:00Z

End User Technician

New York, NY
onsite
Temporary / Contract
20.615 - 23.87 USD / Hourly
We are looking for an End User Technician to provide dependable desktop and end-user support for a dynamic workplace. This Long-term Contract position is ideal for a service-focused IT specialist who can resolve technical issues efficiently while delivering a positive support experience. The role involves hands-on assistance with user devices, core Microsoft environments, and ticket-driven support activities across a range of day-to-day operational needs. Responsibilities: • Deliver front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner. • Manage and update service requests through the ticketing system, ensuring accurate documentation, clear communication, and proper follow-up. • Provide hands-on support for desktops, laptops, peripherals, and other end-user equipment, including setup, maintenance, and basic repair tasks. • Assist with user account administration and access support within Active Directory, Azure AD, Office 365, and endpoint management tools such as Intune. • Troubleshoot Windows 10 and other Microsoft environment issues to restore productivity and minimize disruption for end users. • Coordinate with senior engineering or infrastructure teams when issues involve servers, networking, or escalations beyond standard desktop support scope. • Apply established IT support practices and operational procedures while managing multiple requests and priorities effectively. • Contribute to a high-quality customer experience by communicating clearly with users and providing attentive, responsive service throughout issue resolution.
2026-06-19T00:00:00Z