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2 results for Help Desk Technician Ii in Atlanta, GA
- Dunwoody, GA
- onsite
- Permanent / Full Time
- 50000 - 60000 USD / Yearly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects.<br><br>Responsibilities:<br>• Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments.<br>• Manage software installations and ensure systems are updated and functioning efficiently.<br>• Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally.<br>• Support onboarding processes for new hires, including system setup and user account creation.<br>• Oversee IT inventory tracking, reporting on issued equipment and onsite assets.<br>• Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online.<br>• Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects.<br>• Maintain confidentiality and ensure secure handling of company data.<br>• Provide light travel support for onboarding and other IT-related needs.<br>• Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations.
- 2026-04-22T00:00:00Z
- Union City, GA
- onsite
- Temporary / Contract
- 30 - 35 USD / Hourly
- <p><strong>Job Summary</strong></p><p>The Lead Access Control & Video Surveillance Technician is responsible for the installation, configuration, maintenance, and troubleshooting of electronic security systems, including access control, video surveillance (VMS), and related low‑voltage infrastructure. This role requires strong technical expertise, attention to detail, and the ability to work independently while delivering professional customer service.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install, program, test, and service access control systems (controllers, readers, locks, door hardware, power supplies)</li><li>Install, configure, and maintain video surveillance systems, including IP cameras, NVRs/DVRs, and video management software (VMS)</li><li>Pull, terminate, label, and test low‑voltage cabling (Cat5e/Cat6, coax, composite)</li><li>Program system software and integrate video surveillance and access control platforms</li><li>Troubleshoot hardware, software, and network connectivity issues</li><li>Perform system commissioning, inspections, and preventative maintenance</li><li>Read and interpret drawings, blueprints, schematics, and wiring diagrams</li><li>Document installations, service work, and system configurations</li><li>Provide basic end‑user training and system handoff</li><li>Communicate professionally with customers, project managers, and internal teams</li><li>Adhere to safety standards, company policies, and industry best practices</li></ul><p><br></p>
- 2026-04-15T00:00:00Z