We are looking for an experienced Tech Lead to join our team in Philadelphia, Pennsylvania. In this role, you will guide the development of scalable web applications and oversee technical decisions in alignment with organizational objectives. This position offers an exciting opportunity to work on impactful projects while mentoring a team of engineers.<br><br>Responsibilities:<br>• Lead the architectural design and development of scalable web applications across multiple platforms.<br>• Define and promote a shared technical vision that supports long-term strategic goals.<br>• Collaborate with cross-functional teams to make critical decisions on frameworks, services, and technical approaches.<br>• Oversee code reviews, engineering discussions, and external development teams to ensure high-quality outcomes.<br>• Contribute to coding efforts on high-priority components, integrations, or prototypes as needed.<br>• Design and implement APIs, including RESTful and GraphQL, to integrate with various systems.<br>• Guide the adoption of Agile methodologies, CI/CD pipelines, and automated testing practices.<br>• Mentor engineers by providing technical guidance and fostering growth.<br>• Ensure database solutions, such as PostgreSQL and DynamoDB, are optimized and meet application requirements.<br>• Work closely with stakeholders to communicate technical concepts effectively to both technical and non-technical audiences.
<p>115,000 - 125,000</p><p><br></p><p>Benefits:</p><ul><li>Hybrid</li><li>Dental</li><li>Vision</li><li>Health </li><li>401k</li></ul><p> Responsibilities:</p><ul><li>Prepare and file various tax returns (Individual, Partnership, S Corp, Gift, Private Foundation).</li><li>Advise clients on tax planning, estate strategies, and charitable giving.</li><li>Respond to client and advisor inquiries on tax, asset, and liability matters.</li><li>Collaborate with attorneys and employers on compensation, RSUs, and tax issues.</li><li>Oversee or prepare financial reports including net worth summaries and cash flow statements.</li><li>Support clients with ad-hoc projects (e.g., LLC filings, foundation gifts, compliance tasks).</li><li>Develop and implement strategic tax plans tailored to client needs.</li></ul><p><br></p>
Customer Support Coordinator<br>First point of contact to greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Strong professional verbal and written communication skills required to provide the best possible first impression and ensure a positive experience. Assist Customer Service team and other staff members with administrative tasks including data entry and general email distribution as well as other duties as needed.<br>RESPONSIBILITIES: <br>• Professionally and effectively communicate and greet customers, clients, vendors and employees via phone, email, virtual conferencing and/or in-person and direct them to the appropriate person or department. Take messages and provide basic information to callers as needed.<br>• Screen and distribute general email and voicemail inquiries to appropriate person or department.<br>• Assist Customer Service team with data entry related to orders, customer account records and RMA’s.<br>• Assist with distributing RMA Repair estimates to customers, provide status updates and direct customer inquiries to the appropriate person or department as needed.<br>• Maintain office supplies for Customer Service teams.<br>• Monitor incoming faxes and route accordingly.<br>• Other duties or responsibilities as required<br>REQUIREMENTS:<br>• High School/GED, College preferred<br>• Minimum of 2 years of relevant Reception, Coordinator or Administrative experience in a Customer Service oriented environment preferred<br>• Individual contributor with general supervision<br>• Working knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)<br>• Knowledge of audio/ video conferencing systems i.e. Teams/Zoom preferred<br>• Knowledge of ACD telephony systems preferred<br>• General understanding of customer service principles and practices, including being attentive, empathetic and responsive.<br>• Ability to communicate technical information.<br>• Exceptional verbal and written communication skills to effectively communicate with customers, clients, vendors and employees.<br>• Ability to multitask and manage high volume phone calls and emails.<br>• Ability to handle conflict resolution or irate customers in a calm and professional manner to provide solutions or escalate accordingly.<br>• Flexibility and adaptability to changing circumstances, new technologies, processes and priorities.<br>• Strong ability to adapt quickly to department schedules and company’s changing needs.<br>• Strong prioritization skills required to quickly analyze a situation and determine best course of action or if escalation is required.<br><br>PHYSICAL REQUIREMENTS (lifting, maneuvering, standing, sitting, as applicable)<br>• Long hours sitting and using office equipment (Extended periods of sitting during the course of a typical workday/Greater than 4 hours? (use quantifiable numbers/no grey area)<br>• Must be able to remain in a stationary (stand or sit) position 75% of the working shift.<br>• Continually operates a computer and other office productivity machinery, such as copy machine, computer printer.<br>• Business Hours – Monday – Friday 8:30 am -5:30 pm
<p>We are looking for a meticulous and dependable Bookkeeper to join our team in New Rochelle, New York. This role offers an excellent opportunity for professionals with a background in the real estate industry who excel in managing financial operations and ensuring compliance with accounting standards. As a key member of our finance team, you will be responsible for maintaining accurate financial records, preparing detailed reports, and collaborating closely with internal departments to support the organization's financial goals and efficiency.</p>
We are looking for a detail-oriented Administrative Assistant to join our team in Brooklyn, New York. This is a long-term contract position within the non-profit sector, offering an opportunity to contribute to meaningful work while supporting daily operations. The ideal candidate will bring strong organizational skills and a commitment to delivering excellent administrative support.<br><br>Responsibilities:<br>• Handle inbound and outbound calls professionally, ensuring clear communication and prompt responses.<br>• Provide exceptional customer service by addressing inquiries and resolving issues effectively.<br>• Perform accurate data entry to maintain and update records and databases.<br>• Manage email correspondence, including drafting, responding, and organizing communications.<br>• Schedule and coordinate appointments, meetings, and events to optimize workflow.<br>• Utilize Microsoft Office tools such as Excel, Word, Outlook, and PowerPoint to create and manage documents, spreadsheets, and presentations.<br>• Maintain organized filing systems to ensure easy access to important information.<br>• Assist with general administrative tasks to support team operations and objectives.<br>• Collaborate with team members to ensure smooth execution of projects and tasks.
<p>Our client is seeking a motivated and detail-oriented Staff Accountant with a focus on Accounts Payable. This role will ensure accurate and timely processing of vendor invoices, expense reports, and related transactions while maintaining compliance with accounting standards and internal controls.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Process vendor invoices, expense reports, and payment batches in compliance with company policies.</li><li>Reconcile AP sub-ledger to the general ledger monthly.</li><li>Maintain accurate vendor records and resolve discrepancies.</li><li>Support month-end and year-end close processes related to AP.</li><li>Assist with audits and internal control documentation.</li><li>Provide AP-related reporting and process improvement recommendations.</li></ul><p><br></p>
<p>We are seeking a hands-on Staff/Senior Accountant (5–10 years of experience) with recent, daily-use experience in Microsoft Dynamics 365 Business Central Finance. This is an execution-focused role; ideal for someone who is comfortable running the books independently with light CFO/controller oversight.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Prepare trial balances and reconciliations for the ERP first data load (Nov. 10).</p><p><br></p><p>Organize and clean vendor and customer master data (names, addresses, IDs, payment terms).</p><p><br></p><p>Validate retained earnings and account balances pre- and post-load.</p><p><br></p><p>Own the general ledger, reconciliations, and month-end close process in BC post go-live (end-to-end responsibility; CFO/controller will review only).</p><p><br></p><p>Ensure accuracy, completeness, and timeliness of accounting data feeding the ERP.</p><p><br></p>
<p>Manufacturing company in the Montgomery County area seeks an Accounts Receivable Administrator with manufacturing experience. In this role you will review client accounts, assist with credit memos, process client refunds, monitor outstanding receivables, prepare regular reports on collection performance, support month-end and year-end close processes, review and analyze AR aging reports, collaborate with sales, customer service, and other departments to resolve billing disputes, and assist in developing and implementing policies and procedures to improve efficiency and reduce delinquency. The ideal Accounts Receivable Administrator will be responsible for meeting collection targets, monitoring KPIs, and ensuring compliance with GAAP standards.</p><p><br></p><p>Primary Responsibilities</p><p>· Ensure invoices are processed on-time</p><p>· Follow-p on overdue accounts and escalate issues as necessary</p><p>· Process and post client payments</p><p>· Customer Account Maintenance</p><p>· Ensure compliance with internal controls, GAAP, and company policies</p><p>· Handle AR invoice discrepancies</p><p>· Verify monthly recurring vendor transactions</p><p>· Coordinate with internal sales team on account updates</p><p>· Prepare financial collection statements</p>
We are looking for an experienced Marketing Manager to lead strategic initiatives and drive impactful campaigns in the education sector. This role requires a creative thinker who excels in digital and B2B marketing strategies to enhance brand visibility and engagement. Join our team in Scotch Plains, New Jersey, to make a difference in shaping our marketing efforts.<br><br>Responsibilities:<br>• Develop and execute comprehensive marketing strategies tailored to the education industry.<br>• Lead the planning and management of email campaigns to maximize audience engagement.<br>• Drive B2B marketing initiatives, building strong relationships with partners and stakeholders.<br>• Oversee digital marketing efforts, including social media, SEO, and paid advertising.<br>• Analyze campaign performance data to identify opportunities for improvement and optimization.<br>• Collaborate with cross-functional teams to ensure brand consistency across all platforms.<br>• Create and manage budgets for marketing campaigns to ensure cost-effective execution.<br>• Research market trends and competitor activities to inform strategic decisions.<br>• Foster brand awareness through innovative campaigns and targeted messaging.<br>• Monitor industry advancements to incorporate new tools and techniques into marketing plans.
The Part-Time Billing Specialist will be responsible for managing billing processes, preparing invoices, reconciling accounts, and ensuring timely and accurate payment processing. This role requires attention to detail, strong organizational skills, and proficiency in billing systems and accounting software. <br> Key Responsibilities: Prepare and issue invoices to clients/customers. Review billing statements for accuracy and completeness. Process payments and post transactions to accounting systems. Reconcile accounts and resolve discrepancies. Communicate with clients/customers regarding billing inquiries. Maintain accurate records and documentation. Collaborate with internal teams to ensure smooth billing operations.
<p>Robert Half has partnered with a property management firm on their search for a success-driven Accounting Manager who can thrive in a fast-paced environment. This candidate will be responsible for overseeing the accounting team, managing accounts payable/receivable transactions, entering general ledger activities, preparing financial reports, reviewing cost analysis, analyzing variances, assisting with tax reconciliations, and overseeing the month end close process. We are looking for an Accounting Manager with solid financial analysis skillset, excellent communication and interpersonal skills, strong understanding of GAAP standards, and the capacity to multi-task while meeting crucial deadlines.</p><p><br></p><p>Responsibilities:</p><ul><li>Guide cross-functional teams—both in-house and third-party—through core accounting workflows, with a focus on timely and accurate period-end reporting.</li><li>Oversee onboarding, goal-setting, and ongoing coaching for accounting staff, including formalized performance reviews and career development conversations.</li><li>Take a lead role in driving process optimization efforts across the accounting function to strengthen precision and reduce inefficiencies.</li><li>Facilitate the timely execution of the monthly funding/draw cycle, ensuring adherence to internal protocols and external requirements.</li><li>Act as the primary liaison for year-end audit coordination, working closely with both internal stakeholders and independent auditors.</li><li>Contribute to budgeting cycles and forecast models related to specific assets, ensuring alignment with broader financial strategy.</li><li>Serve as a central communication point across departments, property leadership, lenders, auditors, and investment partners to ensure financial clarity.</li><li>Provide transactional support on real estate activities, including buy/sell deals and capital events such as refinancing.</li></ul>
We are looking for a skilled Backend Software Engineer to join our dynamic team in New York, New York. In this role, you will design and build scalable backend services, contribute to API development, and work on database management to support our real estate technology platform. This position offers the opportunity to collaborate with cross-functional teams to deliver high-quality, secure, and efficient software solutions.<br><br>Responsibilities:<br>• Develop and maintain backend systems and APIs for our real estate technology platform to ensure scalability and reliability.<br>• Collaborate with product managers, senior engineers, and other stakeholders to deliver software solutions in an agile environment.<br>• Troubleshoot and resolve software issues, optimize performance, and refactor legacy systems as needed.<br>• Write clean, modular, and well-documented code while adhering to best practices in software development.<br>• Create and maintain unit and integration tests to ensure the quality and stability of backend systems.<br>• Manage and optimize relational and non-relational databases, including migrations and modifications.<br>• Participate in DevOps processes such as deployment, environment configuration, and CI/CD workflows.<br>• Support internal teams by explaining backend features, integrations, and APIs to enhance adoption and usability.
<p>Expanding New York City law firm is currently seeking a Bookkeeper. In this role, you will oversee financial transactions and ensure accuracy in accounts payable, accounts receivable, and bank reconciliations. This position offers an opportunity to work in a dynamic legal environment while contributing to the organization’s financial health.</p><p><br></p><p>Responsibilities:</p><p>• Manage and process accounts payable and accounts receivable transactions with precision and efficiency.</p><p>• Perform regular bank reconciliations to ensure accurate financial records.</p><p>• Utilize QuickBooks Online to maintain and update bookkeeping records.</p><p>• Prepare and execute wire transfers while adhering to company protocols.</p><p>• Monitor financial data to identify discrepancies and resolve them promptly.</p><p>• Provide timely and accurate financial reports to support decision-making.</p><p>• Collaborate with team members to streamline bookkeeping processes and improve efficiency.</p><p>• Ensure compliance with legal and regulatory standards in all financial transactions.</p><p>• Maintain organized records and documentation for auditing and reporting purposes.</p><p>• Assist with additional finance-related tasks as needed to support the department.</p>
<p>The salary for this position is 190,000 - 200,000. The benefits include paid time off, a hybrid schedule, health insurance, holidays.</p><p><br></p><p>A well-established medium size CPA firm in Central New Jersey, with a national practice, seeks a Tax Manager or Tax director. The successful candidate will work in the office 3 days per week and 2 days at home. The Tax Manager will handle a variety of clients in the healthcare, consumer products, manufacturing, and service industries. This is a newly created position due to the acquisition of two new clients to the firm. The firm offers an excellent benefits and compensation package. The firm also offers a real opportunity for partnership down the road. To apply email a resume in a Word format to Robert Half. Or call Rich Singer, CPA at 848-202-7970 to discuss this opportunity.</p>
We are looking for an experienced Senior IT Auditor to lead and execute comprehensive IT audits in a dynamic and regulated foreign banking environment. This role requires a strong understanding of IT risk management, regulatory compliance, and audit methodologies. The ideal candidate will play a pivotal part in ensuring the organization's IT infrastructure and processes adhere to both internal and external standards.<br><br>Responsibilities:<br>• Conduct in-depth IT audits across banking operations, ensuring adherence to both internal policies and external regulatory standards.<br>• Collaborate with stakeholders to identify IT risks, develop audit plans, and implement effective mitigation strategies.<br>• Act as a liaison with regulatory agencies, supporting examinations and addressing inquiries regarding IT compliance.<br>• Assess the effectiveness of IT controls related to cybersecurity, data protection, and application systems.<br>• Monitor and report on remediation efforts to ensure timely resolution of audit findings.<br>• Evaluate compliance with financial regulations, including sanctions screening and transaction monitoring systems.<br>• Prepare detailed and well-structured audit reports and present key findings to senior leadership.<br>• Provide guidance to less experienced audit team members and contribute to enhancing audit procedures and methodologies.
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support for both Mac and Windows systems, ensuring seamless operations for office and remote teams. This is a long-term contract position ideal for someone who thrives in a dynamic environment and takes pride in delivering high-quality customer service.<br><br>Responsibilities:<br>• Deliver Tier 1-2 technical support for Mac and Windows systems, with a primary focus on macOS environments.<br>• Manage and resolve service desk tickets efficiently using ServiceNow.<br>• Utilize Jamf to oversee and support macOS endpoints effectively.<br>• Provide technical assistance to both office-based and remote teams, ensuring uninterrupted operations.<br>• Collaborate with IT leadership and other departments to maintain consistent and reliable service delivery.<br>• Uphold exceptional standards of customer service, ensuring timely responses to technical issues.<br>• Troubleshoot and resolve issues related to Active Directory and Windows 10 systems.<br>• Document recurring technical problems and propose solutions to enhance system efficiency.
<p>We are looking for an experienced Tax Manager to join our team. This role requires a skilled and detail-oriented individual with strong expertise in public accounting and tax management, capable of leading a team while maintaining a focus on client relationships. The ideal candidate will have a proven track record in handling complex tax matters and delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships with clients, acting as a trusted advisor for their tax-related needs.</p><p>• Review and approve complex tax filings, ensuring accuracy and compliance with regulations.</p><p>• Supervise and mentor a team of 2-5 tax professionals, fostering their growth and development.</p><p>• Collaborate closely with partners to align tax strategies with organizational goals.</p><p>• Focus on tax provisions, compliance, and planning for diverse clients, including those in real estate.</p><p>• Oversee the preparation and review of individual, estate, and income tax returns.</p><p>• Ensure timely and accurate completion of annual tax provisions.</p><p>• Provide guidance on intricate tax issues and offer solutions to meet client needs.</p><p>• Stay updated on changes in tax laws and regulations to ensure best practices.</p><p>• Drive operational efficiency within the department through effective management and use of accounting systems.</p>
<p>We’re seeking a highly organized and proactive Litigation Executive Assistant to support our client's litigation team. This role involves coordinating case activities, managing legal documentation, and assisting attorneys throughout the litigation process. The ideal candidate is detail-oriented, communicative, and comfortable working in a fast-paced legal environment.</p><p>Key Responsibilities:</p><ul><li>Coordinate litigation case timelines, deadlines, and documentation from start to finish</li><li>Organize and manage legal documents, filings, and discovery materials</li><li>Assist with legal research and help prepare case files for hearings and trials</li><li>Support attorneys with scheduling, logistics, and communication</li><li>Lead administrative efforts for depositions, witness coordination, and trial preparation</li><li>Maintain client communication and provide updates on case progress</li><li>Collaborate with internal teams and external counsel to ensure smooth case management</li></ul><p><br></p>
<p>We are looking for an experienced Legal Assistant to join our team on a long-term contract basis. This is a remote role. In this role, you will provide essential support in litigation processes, ensuring accurate filing and compliance with legal standards. This position offers an opportunity to contribute meaningfully in a meticulous and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and file court documents, including e-filing and civil litigation materials, ensuring accuracy and adherence to legal standards.</p><p>• Manage calendars for attorneys, including scheduling court dates, meetings, and deadlines.</p><p>• Utilize Blue Book citation formatting for legal documentation and filings.</p><p>• Coordinate with legal teams to ensure timely submission of court filings and documentation.</p><p>• Assist in the preparation of legislative and constitutional law materials, when applicable.</p><p>• Conduct research and provide administrative support related to social impact or reproductive law matters, if required.</p><p>• Maintain organized records of legal documents and case files.</p><p>• Collaborate with attorneys and staff to streamline workflows and support case preparation.</p><p>• Monitor updates in court procedures and filing requirements to ensure compliance.</p>
<p>State of the art company seeks an Admin/Project Assistant with human resources expertise. In this role, you will assist with data entry, drafting email correspondence, proofreading and formatting internal documents, assisting with maintaining vendor records, overseeing meeting coordination, assisting with providing human resource support, reconcile vendor invoicing, processing expense reports, maintaining office inventory, and assist with software troubleshooting as needed. In this Admin/Project Assistant role, you will keep aligned with compliance by following general accounting policies and procedures. We are looking for someone with excellent multitasking abilities and high attention to detail.</p><p><br></p><p>Responsibilities </p><p>· Assist with administrative support</p><p>· Data Entry/Scanning/Phones</p><p>· Organize office operations and procedures</p><p>· New Hire Onboarding Preparation</p><p>· Internal and external office events</p><p>· Building strong vendor relationships</p><p>· Maintain internal file/record keeping system</p><p>· Calendar Management</p><p>· Handle incoming and outgoing mail/packages</p><p>· Assist with marketing projects as needed</p>
<p><strong>Overview:</strong></p><p> The IT Contracts and Assets Lead plays a key role in managing IT procurement, vendor contracts, and asset oversight to ensure compliance, efficiency, and strategic alignment. This individual partners with IT leadership, Finance, and Procurement teams to uphold corporate policies, support vendor negotiations, and maintain accurate documentation of all contracts and related activities.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Procurement & Compliance:</strong></p><ul><li>Ensure IT procurement activities comply with internal policies and Delegation of Authority (DOA) guidelines.</li><li>Act as liaison between IT, Finance, and Procurement to streamline purchasing processes.</li><li>Monitor vendor engagements and flag non-compliance risks.</li></ul><p><strong>Contract Management:</strong></p><ul><li>Oversee the full lifecycle of vendor contracts, including review and renewal of Master Service Agreements (MSAs), Statements of Work (SOWs), and change orders.</li><li>Support vendor negotiations to secure favorable terms aligned with organizational goals.</li><li>Identify opportunities to consolidate or renegotiate agreements for cost optimization.</li></ul><p><strong>Asset & Repository Management:</strong></p><ul><li>Maintain a centralized repository for all IT contracts, revisions, and Capital Authorization Requests (CARs).</li><li>Track capital and operational expenses related to procurement.</li><li>Develop reports for contract status, asset usage, and compliance metrics.</li></ul><p><strong>Stakeholder Collaboration:</strong></p><ul><li>Work closely with IT leadership to align procurement and contract strategies with business needs.</li><li>Provide subject matter expertise and guidance on best practices in IT contracting.</li><li>Report regularly on compliance, vendor performance, and procurement outcomes.</li></ul><p><strong>Risk Management & Reporting:</strong></p><ul><li>Identify and mitigate contract risks such as vague deliverables or unfavorable terms.</li><li>Monitor and report on KPIs such as contract timelines, compliance rates, and vendor effectiveness.</li></ul><p><br></p><p><strong>Additional Expectations:</strong></p><ul><li>Operates independently, with responsibility for executing procurement strategies and overseeing contract compliance.</li><li>Strong focus on cost savings, process improvement, and risk mitigation.</li><li>Builds and maintains collaborative relationships across IT, Finance, Procurement, and external partners.</li></ul><p><br></p>
We are looking for a dedicated Housing Assistant to join our team in Spring Valley, New York. This long-term contract position offers an excellent opportunity to provide administrative support and deliver exceptional customer service to residents. The role requires a tech-savvy individual who is comfortable handling challenging situations with professionalism and care.<br><br>Responsibilities:<br>• Provide administrative support to ensure smooth daily operations in the housing department.<br>• Assist residents with inquiries and address concerns in a courteous and empathetic manner.<br>• Utilize software tools and state guidelines effectively, following comprehensive training.<br>• Maintain accurate records and documentation related to housing programs and resident interactions.<br>• Communicate with residents professionally, including those experiencing challenges, to resolve issues.<br>• Collaborate with team members to ensure compliance with housing policies and procedures.<br>• Support leasing activities by managing applications and providing relevant information to prospective residents.<br>• Monitor and update housing databases to ensure information is current and organized.<br>• Handle a variety of administrative tasks, including scheduling and correspondence.<br>• Contribute to a positive and welcoming environment for residents and staff alike.
<p>Responsibilities:</p><p>• Coordinate and manage identity and access management projects, ensuring deadlines are met and deliverables are completed successfully.</p><p>• Collaborate with global teams to design, build, and deploy services across the Americas zone.</p><p>• Oversee the overhaul of delegation models for Active Directory, including permissions and access enhancements.</p><p>• Configure access controls and ensure security improvements within directory services.</p><p>• Utilize technical knowledge of Active Directory and Azure Entra ID to support project execution and troubleshooting.</p><p>• Facilitate meetings with various IT stakeholders, driving discussions and documenting outcomes.</p><p>• Prepare technical documentation and reports using Microsoft Word, Excel, and PowerPoint.</p><p>• Leverage ServiceNow for ticketing and tracking project-related tasks.</p><p>• Conduct research on new technologies to support ongoing and future initiatives.</p><p>• Act as a liaison between technical teams and business units to ensure clear communication and alignment.</p>
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Edison, New Jersey. In this role, you will handle customer queries, resolve issues efficiently, and ensure a positive customer experience. This is an onsite position with a business casual dress code and free parking available.<br><br>Responsibilities:<br>• Respond to and resolve 30-80 Zendesk support tickets daily, ensuring timely resolution within 24-48 hours.<br>• Address customer concerns such as tracking issues, missing items, damaged products, or inquiries about product details.<br>• Conduct independent research to provide answers to complex customer questions.<br>• Process product returns and manage replacement orders for damaged items.<br>• Collaborate effectively with warehouse teams to ensure smooth operations; bilingual skills are a plus.<br>• Develop and maintain a strong understanding of product details to provide accurate information to customers.<br>• Handle challenging customer interactions professionally while maintaining the company's reputation.<br>• Offer additional support during peak periods, such as Black Friday, with increased availability.
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
