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3 results for Customer Experience Specialist in Cincinnati, OH

Customer Service Representative

Cincinnati, OH
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support customers from our Ohio location in a fast-paced service environment. This contract opportunity is ideal for someone who communicates clearly, stays organized, and enjoys helping customers by phone and email. The person in this role will manage customer inquiries, complete order-related updates, and maintain accurate records while delivering attentive service during every interaction. Responsibilities: • Respond to incoming customer calls and provide timely, courteous assistance for questions, requests, and service needs. • Place outbound calls as needed to follow up on customer issues, confirm details, or provide updates on open items. • Process orders and enter customer information accurately into internal systems to support smooth daily operations. • Coordinate appointment scheduling and make adjustments when needed to meet customer and business requirements. • Handle email communication with customers in a clear, attentive, and service-focused manner. • Maintain organized and accurate records through consistent data entry and documentation of customer interactions. • Use Microsoft Word and Excel to track information, update documents, and support reporting or administrative tasks. • Work closely with internal teams to resolve issues efficiently and ensure a positive customer experience.
2026-05-14T00:00:00Z

Customer Service Manager

Mason, OH
onsite
Temporary to Hire
26 - 30 USD / Hourly
Are you a dynamic leader with a passion for customer satisfaction and team development? Our organization is seeking a motivated Call Center Customer Service Manager to oversee daily operations, drive performance, and cultivate a positive work environment in our fast-paced call center.Responsibilities:<ul><li>Lead and inspire a team of customer service agents to deliver outstanding service across all channels.</li><li>Monitor and analyze key performance metrics, implementing strategies to improve customer experience and operational efficiency.</li><li>Provide ongoing coaching, training, and feedback to support staff development and ensure high performance.</li><li>Handle escalated customer issues, ensuring swift and effective resolution.</li><li>Manage scheduling, resource allocation, and workforce planning to maintain optimal coverage.</li><li>Collaborate cross-functionally with other departments to identify opportunities for process improvements.</li><li>Report regularly to senior leadership on department achievements, challenges, and plans for continuous improvement.</li></ul>
2026-05-08T00:00:00Z

Customer Service Coordinator

Fairfield, OH
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a dedicated Customer Service Coordinator to join our dynamic team in Cincinnati Ohio. In this role, you will manage customer interactions and service operations, ensuring timely and accurate responses to client needs. The ideal candidate will thrive in a fast-paced environment and excel at building strong relationships with clients while overseeing service processes from start to finish. Responsibilities:• Develop and maintain strong client relationships by understanding their service history, preferences, and expectations.• Conduct site visits to assess client needs, foster relationships, and ensure satisfaction with completed projects.• Oversee the entire service call process, including intake, scheduling, dispatching crews, and ensuring timely completion.• Monitor open service orders, track progress, and follow up to ensure accuracy and adherence to deadlines.• Respond promptly to customer inquiries related to service needs, scheduling updates, and issue resolution.• Keep detailed records of service calls, technician notes, materials used, and client updates.• Review service reports and work orders for completeness and accuracy before submitting them for billing.• Collaborate with office staff and accounting teams to ensure efficient and timely invoicing.• Identify and resolve billing discrepancies by working closely with clients and internal teams.• Support business growth by identifying opportunities to expand the company’s commercial service portfolio and assisting with proposals and agreements.
2026-04-27T00:00:00Z