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6 results for Customer Experience Specialist in Cincinnati, OH

Customer Experience Specialist

Middletown, OH
onsite
Temporary to Hire
21 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to support clients and internal teams by keeping orders, account activity, and service requests moving efficiently from start to finish. This contract opportunity with potential for a permanent role is based in Ohio and is ideal for someone who excels at communication, organization, and solving customer issues in a fast-paced environment. The person in this role will help create a positive client experience by coordinating across departments, maintaining accurate account information, and ensuring timely follow-up on customer needs. Responsibilities: • Serve as the primary point of contact for assigned customers or territories, responding promptly and ensuring requests are handled within expected timeframes. • Partner with sales team members to stay informed on client needs, order activity, pricing updates, concerns, and overall account status. • Maintain accurate customer records, reports, and account documentation within company databases and related systems. • Review workflows and customer feedback to identify opportunities to improve service, packaging, shipping, billing, or other operational processes. • Document customer communications thoroughly, including questions, concerns, resolutions, and any follow-up actions taken. • Coordinate with production, transportation, and accounting teams to manage returns, credits, replacement orders, and other service-related needs. • Support new business activity by assisting with product inquiries, quote preparation, and customer account setup, including credit application paperwork. • Learn and use company platforms and customer-specific software tools to manage orders, quoting, and service requirements effectively. • Participate in on-call support coverage as needed, including occasional evenings, weekends, and holidays. • Provide additional customer and sales support duties as business needs require.
2026-08-03T00:00:00Z

Customer Service Representative

Dayton, OH
onsite
Temporary to Hire
16.15 - 18.7 USD / Hourly
We are looking for a Customer Service Representative to join a team in Dayton, Ohio in a contract-to-permanent capacity. This position supports document-based customer service operations by reviewing benefit-related paperwork, confirming accuracy, and helping ensure members and dependents are handled according to established guidelines. The ideal candidate is detail-oriented, comfortable working with forms and reports, and able to provide dependable support in a fast-paced service environment. Responsibilities:• Review incoming benefit and eligibility documents, confirm completeness, and process them according to established procedures.• Prepare and distribute outbound correspondence related to coverage updates, status changes, and required member documentation.• Examine insurance contracts and plan materials to determine coverage details and eligibility status.• Validate spousal fee information and forward accurate records for downstream processing.• Generate and monitor internal and vendor reports to support daily service operations and follow-up activities.• Maintain and update termination-related records to keep account information current.• Support inbound and outbound customer service activity, including handling questions related to forms, enrollment, and account updates.• Perform additional administrative and service tasks as needed to support team goals and workload demands. For immediate consideration, call 937.224.8326.
2026-07-30T00:00:00Z

Customer Service Representative

Miamisburg, OH
onsite
Temporary / Contract
19 - 20 USD / Hourly
South Dayton area company is looking for a Customer Service Representative to join their team immediately! The Customer Service Representative will be assisting with technical troubleshooting, talking through products, answering questions. helping with orders, responding to phone and email inquiries from customers and supporting various other clerical duties as needed. This is a long-term contract role and is working full-time hours.
2026-07-22T00:00:00Z

Customer Service Representative

Sharonville, OH
onsite
Temporary to Hire
24 - 28 USD / Hourly
We are looking for a Customer Service Representative to join a wholesale distribution team in Sharonville, Ohio in a contract-to-permanent role. This position focuses on delivering responsive support to customers, processing orders with precision, and keeping daily transactions moving efficiently. The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while maintaining a high level of professionalism and confidentiality. Responsibilities: • Enter customer orders accurately and within established turnaround expectations to support timely fulfillment. • Review order details to help improve order value and ensure alignment with company guidelines and profitability standards. • Process factory-direct invoices each day and maintain accurate documentation for customer and internal records. • Coordinate startup-related requests by preparing purchase orders and submitting required materials to the appropriate service teams. • Provide administrative support for commercial sales activities, including assisting with event coordination and related purchasing needs. • Distribute recurring inventory updates, sales-to-quota reporting, and other operational spreadsheets to support business visibility. • Update tracking files and maintain organized records using Excel and other business tools. • Respond to inbound customer inquiries through phone and email with a courteous, solution-focused approach. • Work collaboratively across departments and assist with additional business-related tasks as needed to support team success.
2026-07-28T00:00:00Z

Customer Service Representative

Miamisburg, OH
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to join a team in Miamisburg, Ohio in a contract-to-permanent opportunity. This role focuses on helping customers by phone with product inquiries, order-related questions, and basic troubleshooting while delivering clear, attentive support. The ideal candidate is comfortable handling a high volume of interactions, resolving concerns efficiently, and working collaboratively with internal teams to provide accurate information and a strong customer experience. Responsibilities:• Respond to inbound customer calls and messages regarding product selection, replacement parts, and general service needs.• Provide straightforward technical guidance for routine product questions and direct more complex issues to the appropriate support resources when needed.• Share timely updates on open orders, including estimated availability, shipping progress, and expected lead times.• Explain company procedures and service steps in a clear and helpful manner so customers know what to expect.• Work to resolve customer concerns during the initial interaction whenever possible, using sound judgment and problem-solving skills.• Enter and maintain accurate order and customer information in internal systems to support efficient service.• Coordinate with accounting and other departments to gather information, resolve issues, and ensure smooth follow-up.• Use available training materials and product resources to build knowledge and improve support quality over time. For immediate consideration, call 937.224.8326.
2026-07-30T00:00:00Z

Customer Service Manager

Mason, OH
onsite
Temporary to Hire
30 - 30 USD / Hourly
We are looking for a Customer Service Manager to lead service operations in Mason, Ohio in a contract-to-permanent capacity. This role is responsible for guiding front-line leadership and customer support staff while maintaining a strong focus on service quality, team performance, and client satisfaction. The ideal candidate brings a hands-on leadership style, builds productive partnerships across departments, and creates an environment centered on accountability, coaching, and continuous improvement. Responsibilities: • Lead supervisors, team leads, and service associates across both in-person and remote support functions, ensuring alignment with departmental priorities. • Organize daily workloads, communicate expectations clearly, and monitor progress to keep operations running efficiently. • Oversee team results against established service goals, using performance data to drive accountability and improvement. • Deliver ongoing coaching, mentoring, and skills development to strengthen employee performance and support career growth. • Partner with cross-functional stakeholders to improve workflows, refine service processes, and enhance operational consistency. • Conduct regular one-on-one discussions and formal performance evaluations to provide feedback and set development goals. • Review live interactions as well as recorded calls and chats to assess quality standards and identify coaching opportunities. • Maintain a strong understanding of company offerings and programs so the team can accurately support customer needs. • Collaborate closely with Sales Executives and other department leaders to address client needs, resolve issues, and support shared objectives. • Assist with additional business priorities and special projects as needed to support broader team success.
2026-07-24T00:00:00Z