6 results for Telecommunications Specialist in Charlotte Nc
Virtual Support Specialist/ Administrative AssistantVirtual Support Specialist provides administrative support to Financial Advisors. Account establishment, account maintenance, transferring accounts, moving money, client reporting, market submissions. resolve advisor escalations. We are seeking a dedicated and detail-oriented Virtual Support Specialist to provide high-quality, administrative and operational support to financial advisors. In this role, you will play a critical part in facilitating daily tasks, ensuring efficiency, and helping financial advisors deliver superior results to their clients. The ideal candidate will possess strong communication, organizational, and problem-solving skills, as well as familiarity with financial services operations and tools. Key Responsibilities: Administrative Assistance: Manage calendars, schedule appointments, and coordinate meetings for financial advisors. Handle travel arrangements, expense reporting, and other administrative tasks. Client Relationship Management (CRM): Update and maintain CRM systems with client data, notes, and meeting outcomes. Track client communications to ensure timely follow-ups and relationship building. Document Preparation & Management: Prepare client-facing documents, presentations, and reports using tools like Excel, Word, and PowerPoint. Monitor and file sensitive documents securely to ensure compliance with industry regulations. Client Communication Support: Assist with drafting correspondence, newsletters, and client outreach materials. Schedule and support client review meetings, ensuring all necessary data and resources are available. Operational Support: Process new client onboarding paperwork and ensure compliance with industry standards. Monitor account activity and flag action items for financial advisors. Technology & Tools Assistance: Use and support technology platforms frequently utilized by financial advisors, such as CRM systems, financial planning software, and video conferencing tools. Troubleshoot minor technical issues and liaise with IT personnel as needed. Compliance and Documentation: Ensure all communication and documentation aligns with regulatory requirements within the financial services industry. Maintain privacy and confidentiality standards when handling sensitive client information. Continuous Improvement: Proactively identify process improvement opportunities to optimize workflows and enhance productivity. Stay up to date on industry trends and best practices related to supporting financial advisors.Marketing Specialist<p>Robert Half Marketing & Creative is looking for a Marketing Specialist for one of our clients in Charlotte, NC!</p><p><br></p><p>We are seeking a creative and results-driven Marketing Specialist to join our dynamic team. In this role, you will contribute to planning, executing, and optimizing marketing campaigns that build brand awareness, generate leads, and enhance customer engagement. The ideal candidate brings a deep understanding of marketing trends, exceptional communication skills, and a track record of executing impactful campaigns.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong><u>:</u></p><p><br></p><p><strong>Campaign Development and Execution</strong>:</p><ul><li>Design and implement multi-channel campaigns spanning digital, email, social media, and content marketing. Collaborate with the creative team to produce visually appealing, brand-aligned assets.</li></ul><p><strong>Content Creation</strong>:</p><ul><li>Develop compelling marketing content, including blogs, website copy, social media posts, and email campaigns. Work with subject matter experts to create high-value resources like whitepapers, case studies, and webinars.</li></ul><p><strong>Social Media Management</strong>:</p><ul><li>Create and manage social media strategies to expand online presence and boost engagement. Monitor platforms to foster interaction with the audience.</li></ul><p><strong>SEO and Analytics</strong>:</p><ul><li>Optimize website content through keyword research to improve search engine visibility. Analyze performance metrics for campaigns, identifying opportunities for refinement and growth.</li></ul><p><strong>Market Research and Strategy</strong>:</p><ul><li>Conduct market research to uncover trends, competitor strategies, and customer preferences. Contribute to the development of strategic marketing initiatives that align with business goals.</li></ul><p><strong>Collaboration and Support</strong>:</p><ul><li>Partner with the sales team to align marketing efforts with lead generation objectives. Assist in organizing events like trade shows, webinars, and other promotional activities.</li></ul><p><br></p>Technical Triage Support AnalystWe are seeking a Technical Triage Support Analyst to join our team. Located in Boiling Springs, South Carolina, this role offers a contract to permanent employment opportunity. As a Technical Triage Support Analyst, you will be the initial contact for our customers, managing inquiries, identifying technical issues, and ensuring efficient escalation of unresolved technical concerns. <br><br>Responsibilities:<br>• Promptly address incoming support calls, providing a detail oriented and courteous experience for customers<br>• Precisely identify and troubleshoot basic technical issues using standardized processes<br>• Document and escalate unresolved and complex technical issues to specialized support teams, ensuring all relevant information is collected<br>• Deliver a customer-first experience with empathy, patience, and timely follow-ups, maintaining a detail oriented and success driven demeanor<br>• Log customer inquiries, troubleshooting efforts, and resolutions/escalations accurately in the ticketing system for proper tracking and reporting<br>• Collaborate with internal teams to ensure seamless communication and timely resolution of escalated issues<br>• Use your strong customer service skills to manage and prioritize individual tasks effectively in a team-oriented environment<br>• Demonstrate your technical aptitude by understanding and diagnosing customer issues, applying effective solutions or escalating as appropriate.IT Manager<ul><li>Plan, deploy, and maintain IT infrastructure, including servers, networks, and storage solutions.</li><li>Oversee VMware environments, ensuring efficient operation and system scalability.</li><li>Manage and optimize Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.</li><li>Develop and implement security policies within the M365 ecosystem and ensure compliance.</li><li>Maintain, tune, and secure SQL databases; create backup and recovery strategies.</li><li>Implement robust security measures, including identity and access management and endpoint protection.</li><li>Lead a team of IT professionals, providing guidance, training, and performance management.</li><li>Collaborate with cross-functional teams to identify and address infrastructure needs.</li><li>Manage vendor relationships and oversee hardware and software procurement.</li><li>Design and test disaster recovery plans to ensure business continuity.</li><li>Create and maintain documentation of infrastructure configurations, policies, and procedures.</li></ul>Help Desk Analyst IWe are in search of a Help Desk Analyst I to join our team located in Boiling Springs, South Carolina. This role offers a contract to permanent employment opportunity. As a Help Desk Analyst I, you will be the first line of technical support, providing exceptional customer service while addressing and resolving inquiries related to our specific software applications.<br><br>Responsibilities<br>• Prioritize and manage incoming support tickets through the ticketing system<br>• Diagnose and troubleshoot issues related to our proprietary software applications<br>• Collaborate with development teams for advanced issue resolution<br>• Ensure clear communication with users, understanding their needs and maintaining positive interactions throughout the support process<br>• Document all troubleshooting steps and resolutions in the ticketing system to maintain accurate support logs<br>• Provide feedback to improve software functionality and recommend process improvements to reduce future incidents<br>• Collaborate with other departments, including IT and operations teams, to address complex software issues and ensure seamless user support.Help Desk Analyst IWe are looking for a Help Desk Analyst I to join our team. This role is vital in providing IT support and solutions to our internal team members. It offers a contract to permanent employment opportunity, within a dynamic workplace environment in the IT industry.<br><br>Responsibilities: <br><br>• Provide first-level technical support for all IT-related concerns and problems.<br>• Manage and maintain Apple Devices and Mac Computers.<br>• Troubleshoot and resolve issues related to Office 365.<br>• Handle configuration management and ensure all systems are up-to-date.<br>• Use Active Directory for network management and user access control.<br>• Address and rectify printer problems, ensuring smooth operation of all printer hardware.<br>• Oversee the deployment and configuration of new computer hardware.<br>• Provide software support to team members.<br>• Maintain accurate records of all IT issues and solutions provided.