We are looking for a skilled Data Analyst with expertise in marketing analytics and reporting to join our team on a long-term contract basis. This role will focus on transforming data from various digital marketing channels into actionable insights that drive strategic decision-making. Based in Somerville, New Jersey, you will collaborate with cross-functional teams to optimize campaign performance and user experience through data-driven solutions.<br><br>Responsibilities:<br>• Design and manage dashboards and reports using tools such as Power BI, Tableau, or Looker to monitor key performance indicators across marketing initiatives.<br>• Utilize SQL and Python to extract, clean, and analyze large datasets from multiple sources, including websites and advertising platforms.<br>• Conduct audits of website and organic search health using tools like Screaming Frog, identifying opportunities to enhance visibility and traffic.<br>• Analyze user behavior through platforms like HotJar to uncover UX insights and recommend actionable improvements.<br>• Collaborate with teams to define measurement requirements and implement effective tracking solutions.<br>• Develop and maintain scalable LookML models and explore layers in Looker to support self-service reporting.<br>• Provide regular summaries of campaign performance, including forecasting models and data analyses, to stakeholders.<br>• Automate routine reporting processes to ensure efficient and consistent data delivery.<br>• Present complex data findings in visually compelling formats, translating them into practical recommendations for marketing strategies.
<p>Job Summary</p><p>We are seeking a motivated and analytical Data Analyst to support product quality, device performance, and customer experience improvements across a large consumer device ecosystem. In this role, you will help drive data‑informed decisions by analyzing telemetry, reliability KPIs, and customer satisfaction trends. You’ll collaborate closely with engineering, operations, and customer experience teams to ensure data accuracy, generate actionable insights, and support strategic initiatives that help enhance overall device reliability.</p><p>This role is ideal for someone who thrives in cross‑functional environments, enjoys solving complex problems, and can translate data into compelling, executive‑ready insights.</p><p><br></p><p>Key Responsibilities</p><ul><li>Analyze device performance data, reliability KPIs, telemetry metrics, and CSAT feedback to identify improvement opportunities.</li><li>Support key initiatives related to error tracking, ticket resolution trends, and release impact assessments.</li><li>Partner with stakeholders across engineering, operations, and customer experience to align priorities and ensure timely delivery of insights.</li><li>Create compelling presentations and executive‑level decks to communicate data findings and recommendations.</li><li>Participate in working groups tackling high‑impact reliability issues, contributing to root cause analysis and solution tracking.</li><li>Assist in expanding global data capabilities through improved data access, partnerships, and data enablement initiatives.</li></ul>
We are looking for a skilled iManage Subject Matter Expert and Business Analyst to join our team in Iselin, New Jersey. In this role, you will take ownership of the iManage platform, providing critical insights and solutions to optimize document management, workflows, and integrations across the organization. This is a long-term contract position, offering the opportunity to collaborate with cross-functional teams to drive innovation and ensure compliance in a dynamic environment.<br><br>Responsibilities:<br>• Act as the primary expert on the iManage platform, overseeing its configuration, architecture, and integration capabilities.<br>• Translate business needs into actionable enhancement requirements for iManage workflows and platform improvements.<br>• Monitor system updates and releases to ensure proactive adoption of new features and advancements.<br>• Collaborate with IT operations to maintain secure, stable, and compliant system performance.<br>• Gather and document requirements for optimizing document management workflows and metadata standards.<br>• Perform gap analyses to identify opportunities for automation and process improvements.<br>• Support testing, validation, and rollout of new iManage features and configurations.<br>• Partner with data teams to enable seamless integrations between iManage and enterprise systems.<br>• Analyze usage patterns and build dashboards to track system performance and user adoption.<br>• Ensure compliance with governance, security, and confidentiality standards for all platform workflows and integrations.
<p>Calling all finance professionals! Our client is hiring a <strong>Senior Financial Analyst </strong>to join their top-tier FP& A team. It’s an opportunity to be the voice behind the numbers at a global healthcare leader. The role is particularly exciting because the work is driven by strategic thinking, not just routine reporting. Day to day, you’ll work with Sales, Marketing, Operations, and other business partners to lead high-impact FP& A initiatives, including KPI’s, profitability analysis and pricing. </p><p><br></p><p>This organization is reshaping healthcare in terms of access and innovation. The Senior Financial Analyst will play a critical role in driving this mission through sharp, actionable financial insights.</p><p><br></p><p><strong>Position Overview:</strong></p><ul><li>Collaborate with regional leadership and function as a trusted advisor and financial thought partner.</li><li>Analyze financial and operational performance to spot trends, risks, and opportunities.</li><li>Provide actionable recommendations on high-impact decisions.</li><li>Lead budgeting, forecasting, and monthly performance reviews for a key North American region.</li><li>Collaborate with the broader FP& A team on consolidated reporting, KPI tracking, and strategic planning.</li><li>Build dynamic models, run “what-if” scenarios, and drive ROI analyses to support clinical and business growth initiatives.</li></ul><p><br></p>
<p>We are looking for a Sr. Demand Planning Analyst to join our team for a long-term contract to hire position. This role is pivotal in overseeing supply chain operations. The ideal candidate will excel in forecasting, demand planning, data analysis, ensuring inventory optimization and customer satisfaction while minimizing costs.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute product forecasts by analyzing historical sales trends and market drivers.</p><p>• Lead supply chain meetings and collaborate with stakeholders to align on inventory needs and replenishment strategies.</p><p>• Monitor inventory levels and address critical supply issues, ensuring timely communication of root causes and resolutions.</p><p>• Manage product life cycle events, including launches and discontinuations, to maintain seamless supply chain operations.</p><p>• Facilitate demand planning processes, including monthly consensus reviews and weekly market coverage evaluations.</p><p>• Generate purchase requisitions and oversee purchase orders for assigned products.</p><p>• Maintain key metrics such as forecast accuracy, order fill rates, and on-time delivery performance.</p><p>• Identify and implement continuous improvement initiatives to enhance efficiency and reduce costs.</p><p>• Prepare detailed presentations for stakeholders, providing insights into supply chain opportunities and performance.</p><p>• Collaborate with cross-functional teams, including marketing, finance, and operations, to align on business objectives.</p>
<p>110,000 - 120,000</p><p><br></p><p>benefits:</p><ul><li>hybrid</li><li>health</li><li>dental</li><li>vision</li><li>paid time off</li></ul><p>Our client, a rapidly expanding financial services company based in Staten Island, is seeking a Portfolio Analyst to join their team. This is an excellent opportunity for a detail‑oriented candidate looking to grow within a collaborative and stable organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Analyze and monitor a portfolio of restructured loans and commercial credits.</li><li>Conduct thorough credit analysis, risk assessments, and ongoing portfolio reviews.</li><li>Track and evaluate loan repayment performance, identifying trends, issues, and variances.</li><li>Prepare regular portfolio reports and recommend actions to mitigate risk.</li><li>Partner with internal teams to support underwriting, compliance, and lending decisions.</li></ul><p>Qualifications</p><ul><li>4+ years of experience in credit analysis, loan restructuring, workout, or portfolio management.</li><li>Strong analytical and financial modeling skills.</li><li>Experience monitoring loan performance and repayment activity.</li><li>Bank credit training strongly preferred.</li><li>Excellent communication skills and ability to interpret complex financial data.</li></ul><p>This company offers an excellent benefits and compensation package. To apply email a resume in a word format. Or call Rich Singer, CPA at 848-202-7970 to discuss this excellent opportunity.</p>
We are looking for an experienced Test Analyst to join our team on a contract basis. In this role, you will be responsible for ensuring the accuracy and functionality of Workday systems, particularly focusing on purge functionality and data retention processes. Based in King of Prussia, Pennsylvania, this position requires close collaboration with compliance and configuration teams to meet organizational and regulatory standards.<br><br>Responsibilities:<br>• Develop and maintain detailed test plans and procedures tailored to Workday system integration and purge functionality.<br>• Create and execute test scripts while generating relevant test data to support validation processes.<br>• Oversee all testing activities, including documentation, issue tracking, and reporting progress.<br>• Validate data retention and purge logic to ensure compliance with audit requirements.<br>• Conduct usability tests to assess system performance, scalability, reliability, and security.<br>• Collaborate with configuration and compliance teams to guarantee comprehensive testing coverage.<br>• Track and document test results, providing regular updates to project managers and leads.<br>• Identify and escalate issues encountered during testing to appropriate stakeholders.<br>• Participate in meetings and contribute status updates to ensure project alignment.
We are looking for an experienced Senior Financial Analyst to join our team in Pennsauken, New Jersey. In this long-term contract position, you will play a key role in driving financial decision-making by analyzing complex data and providing actionable insights. This role requires a strong background in financial modeling, pricing strategies, and data analysis.<br><br>Responsibilities:<br>• Conduct detailed financial analyses to support business objectives and strategic decision-making.<br>• Develop and maintain financial models to forecast performance and evaluate opportunities.<br>• Perform variance analysis to identify trends and recommend improvements.<br>• Execute ad hoc financial analyses to address urgent business needs.<br>• Utilize advanced data mining techniques to extract and interpret complex datasets.<br>• Collaborate with cross-functional teams to provide financial insights and recommendations.<br>• Ensure accuracy in pricing strategies and align them with organizational goals.<br>• Monitor financial performance indicators and present findings to stakeholders.<br>• Prepare comprehensive reports summarizing analysis results and recommendations.<br>• Support continuous improvement efforts within the financial planning process.
<p>Our client is looking for a detail-oriented Financial Sales Analyst to join their team in the Lansdale, Pennsylvania area. This role focuses on delivering insightful financial analysis and reporting to support strategic sales initiatives in a dynamic, commodity-driven market. The ideal candidate will excel at leveraging data to enhance decision-making, optimize pricing strategies, and improve overall financial performance.</p><p><br></p><p>Responsibilities:</p><p>• Analyze weekly sales profit and loss statements to identify key variances and determine underlying causes.</p><p>• Lead budgeting and quarterly forecasting efforts, collaborating with stakeholders to ensure alignment with strategic goals.</p><p>• Partner with the Retail Sales VP and cross-functional teams on critical business initiatives.</p><p>• Provide support for pricing strategies, including broker commission reporting and margin analysis.</p><p>• Monitor commodity market trends, particularly in pork, to evaluate potential impacts on sales.</p><p>• Derive actionable insights from internal and external data to inform trade and promotional planning.</p><p>• Manage promotional accruals and maintain accurate customer and product hierarchies.</p><p>• Utilize advanced business intelligence tools to create dashboards and enhance reporting processes.</p><p>• Conduct data mining and analysis to uncover opportunities for improving financial performance.</p>
<p>Model Development & Maintenance</p><p> • Develop and maintain actuarial models and data-driven processes using Python, R, and SQL to support insurance pricing, reserving, and risk management.</p><p> • Implement and enhance month-end processes, rate change calculations, and ad-hoc analyses with a focus on completeness, accuracy, and consistency to ensure data is of the highest quality.</p><p> • Work with the Actuarial and Financial Planning and Analysis (FP& A) teams to automate and improve model performance using Python-based scripting and automation.</p><p> • Ensure accuracy, consistency, and efficiency of actuarial models and methodologies.</p><p> Traditional Actuarial Tasks</p><p> • Support reserving analysis to estimate unpaid claim liabilities primarily in partnership with internal and external actuaries.</p><p> • Develop and maintain loss development triangles and incurred but not reported (IBNR) calculations both based on financial and operational data (e.g., claims closing ratios).</p><p> • Support the development and validation of actuarial assumptions for pricing, reserving, and forecasting.</p><p> • Develop and regularly report on rate change calculations including bifurcation of exposure changes from pure rate by line of business.</p><p> Financial Modeling & Risk Assessment</p><p> • Conduct stress testing and scenario analysis to assess financial impacts.</p><p> • Develop, update, and maintain models for predictive analytics, profitability analysis, and business planning.</p><p> • Assist in forecasting financial performance and evaluating risk exposure.</p><p> </p><p> </p>
<p>A busy company in the Caldwell area is seeking a Credit Analyst to join their growing organization. This Credit Analyst will get the chance to join a growing team that offers career growth and work schedule flexibility. This Credit Analyst role is responsible for evaluating the creditworthiness of individuals or businesses by performing in-depth analysis of financial statements, cash flow, and overall financial health. The ideal Credit Analyst will possess strong financial analysis skills, sound judgment, and the ability to interpret complex financial data to support informed lending and credit decisions. Other responsibilities of this Credit Analyst will include but not be limited to:</p><p><br></p><p><strong>Credit Analyst Key Responsibilities</strong></p><ul><li>Perform comprehensive analysis of financial statements, including income statements, balance sheets, and statements of cash flow.</li><li>Evaluate profitability, liquidity, leverage, and solvency through ratio analysis and trend analysis.</li><li>Assess cash flow adequacy and debt service coverage to determine repayment capacity.</li><li>Review tax returns, bank statements, aging reports, and supporting financial documentation.</li><li>Identify financial risks, inconsistencies, and red flags within financial reports.</li><li>Prepare detailed credit memos summarizing financial analysis, risk assessment, and recommendations.</li><li>Conduct industry and market research to support credit evaluations.</li><li>Monitor existing credit exposures and reassess financial performance on a periodic basis.</li><li>Collaborate with sales, underwriting, and senior leadership to support credit decisions.</li><li>Maintain compliance with internal credit policies and regulatory requirements.</li><li>Assist in developing and refining credit risk assessment models and procedures.</li></ul><p>This Credit Analyst position is paying between $85,000 and $95,000 annually depending on experience. If interested in this Credit Analyst role, apply today! </p>
We are looking for a skilled Desktop Support Analyst to join our team in Bridgewater, New Jersey. In this long-term contract role, you will provide essential technical support to ensure seamless operation of computer systems, mobile devices, and related technologies. This position requires strong problem-solving abilities and a customer-focused approach to addressing technical issues.<br><br>Responsibilities:<br>• Diagnose and resolve hardware and software issues for desktop computers and mobile devices.<br>• Configure, maintain, and troubleshoot desktop workstations, including Windows 10 systems.<br>• Provide support for Active Directory administration and related user access requests.<br>• Ensure proper imaging and deployment of desktop hardware across the organization.<br>• Assist with the installation and maintenance of office automation tools and software.<br>• Deliver remote and in-person technical assistance to employees as needed.<br>• Document technical issues and solutions in detail for future reference.<br>• Collaborate with other IT teams to address complex system problems.<br>• Conduct routine system checks and updates to ensure optimal performance.<br>• Educate users on best practices for utilizing technology efficiently.
<p>Our valued client, a globally recognized leader in the professional services industry, is seeking a highly qualified <strong>Senior Financial Analyst</strong> to join their team. </p><p><br></p><p>This organization is known for its commitment to financial excellence, operational integrity, and collaboration. While technical expertise is critical, cultural alignment is equally important. Teamwork, integrity, and commitment are foundational values that shape the company’s relationships with clients, colleagues, and communities worldwide.</p><p><br></p><p>Reporting directly to the Manager of FP& A, the Senior Financial Analyst will play a pivotal role in company-wide financial reporting, forecasting and strategic analysis. This is a highly visible role with direct exposure to the CFO and executive leadership team. The ideal candidate is not only technically strong but also a strategic thinker and effective communicator, capable of translating complex financial insights into actionable business recommendations. This individual will take ownership of P& L performance and help drive profitability and long-term success across the organization.</p><p>Along with an extremely competitive compensation structure, the organization offers top of the line benefits and an easily accessible office in Midtown, NY. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead monthly and quarterly financial reporting and forecasting processes</li><li>Support the annual profit planning cycle, including economic analysis and development of financial models to assess risk and opportunity</li><li>Build and maintain complex financial models; conduct ad-hoc analyses to support executive decision-making</li><li>Prepare executive-level presentations and partner with senior management to evaluate strategic initiatives</li><li>Drive continuous improvement initiatives to enhance reporting processes and operational efficiency</li></ul><p><br></p>
<p>A well‑established organization in Westchester County is seeking a highly analytical and strategic Pricing Analyst to support the development, execution, and continuous improvement of its pricing function. This role plays a key part in shaping pricing strategies, enhancing cross‑departmental processes, and delivering insights that strengthen operational performance and profitability.</p><p><br></p><p>The ideal candidate has strong quantitative skills, enjoys solving complex business problems, and thrives in a collaborative environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Pricing Strategy & Execution</strong></p><ul><li>Develop and implement pricing strategies aligned with customer needs and company profitability goals.</li><li>Build, maintain, and refine pricing models that support decision‑making across sales, operations, and finance.</li></ul><p><strong>Data Analysis & Insights</strong></p><ul><li>Analyze customer profiles, historical sales trends, and geographic dynamics to recommend pricing actions.</li><li>Use analytical tools and platforms to uncover business challenges and provide data‑driven recommendations.</li><li>Prepare clear, concise reports and presentations for management summarizing findings and proposed solutions.</li></ul><p><strong>Cross‑Functional Collaboration</strong></p><ul><li>Partner with sales, operations, finance, and other teams to support pricing initiatives and ensure consistency across the organization.</li><li>Assist operational teams with adopting new pricing tools, dashboards, and reporting systems.</li></ul><p><strong>Process Optimization</strong></p><ul><li>Identify opportunities to improve pricing processes, tools, and workflows.</li><li>Participate in continuous improvement and Lean‑related activities to enhance efficiency and productivity.</li><li>Support the integration of new models, systems, or methodologies into existing operations.</li></ul><p><strong>Reporting & Continuous Improvement</strong></p><ul><li>Ensure the ongoing enhancement of pricing analysis tools, data models, and reporting frameworks.</li><li>Monitor and measure the success of implemented strategies and recommend iterative improvements.</li></ul><p><br></p>
<p>Join a pioneering technology company that’s redefining how global financial systems connect and operate. If you’re excited about the intersection of finance, technology, and blockchain innovation, this is your opportunity to make an impact at the frontier of capital markets. Our client is looking for a highly analytical and forward-thinking FP& A Analyst to join their Finance & Operations team. In this role, you’ll play a key part in driving financial strategy and insights across both traditional and crypto-native business lines. You’ll collaborate closely with leaders in Product, Engineering, and Sales to translate complex financial and blockchain data into actionable business decisions that shape the future of finance.</p><p><br></p><p>Responsibilities will include:</p><p>· Develop and maintain financial models, forecasts, and scenario analyses to support company strategy and investment decisions.</p><p>· Prepare and deliver management reporting—covering performance summaries, variance analysis, and key insights for leadership, board, and investors.</p><p>· Partner cross-functionally to translate financial and blockchain data (including token economics) into actionable business recommendations.</p><p>· Support monthly close and reporting cycles, ensuring accurate reconciliations</p><p>· Identify and implement process improvements, automation opportunities, and efficiency initiatives to enhance financial operations.</p><p>· Conduct ad hoc research on market trends, policy shifts, and new product initiatives to inform strategic planning.</p><p><br></p><p>For immediate consideration please email Ben.Turnbull@roberthalf.</p>
We are looking for an experienced Database Analyst to join our team in Jersey City, New Jersey. This Contract-to-Permanent position offers an opportunity to make a significant impact by leveraging advanced analytics and statistical methodologies to optimize user experiences and drive product innovation. The ideal candidate will collaborate with cross-functional teams to deliver data-driven insights, guide experimentation strategies, and improve key business metrics.<br><br>Responsibilities:<br>• Conduct comprehensive analytical projects to identify opportunities and address challenges within the user journey.<br>• Serve as a strategic partner to product leaders by providing data-based recommendations to shape roadmaps and prioritize initiatives.<br>• Utilize advanced statistical methods, including regression analysis, Bayesian inference, and clustering, to derive actionable insights.<br>• Design and execute experimentation strategies, including A/B testing and quasi-experimental methods, to measure and enhance product performance.<br>• Develop predictive models to anticipate user behavior and assess long-term impacts on business outcomes.<br>• Create and maintain executive-level dashboards to monitor product KPIs and communicate findings effectively using visualization tools.<br>• Translate complex data analyses into clear, actionable recommendations for senior leadership.<br>• Mentor less experienced team members, fostering their skills in analytics, communication, and stakeholder engagement.<br>• Collaborate with engineering and UX teams to ensure alignment and integration of analytical solutions.
<p>This role partners closely with the Business Analyst Manager and cross-functional stakeholders to support the analysis, design, and implementation of business processes and systems. The Jr Business Analyst contributes across the full project lifecycle, including requirements gathering, solution design, testing, release support, documentation, and end-user training. The ideal candidate is analytical, proactive, and eager to grow their business analysis skill set while contributing to high-impact initiatives across the organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Collaborate with business stakeholders and subject matter experts to elicit, analyze, document, and validate business requirements</li><li>Translate business needs into clear, actionable functional requirements and support IT teams during solution design and implementation</li><li>Assist with system testing, user acceptance testing (UAT), release coordination, and post-implementation support</li><li>Provide first-level user support by triaging issues, resolving basic problems, and coordinating with IT teams as needed</li><li>Develop and maintain process documentation, user guides, and training materials</li><li>Support and deliver user training sessions to business teams</li><li>Manage multiple initiatives simultaneously while maintaining strong attention to detail in a fast-paced environment</li><li>Participate in continuous improvement efforts related to systems, data, and business processes</li></ul><p><br></p>
We are looking for a skilled Logistics Data Analyst to join our team in Hillside, New Jersey. In this Contract-to-permanent position, you will play a key role in analyzing logistics data, creating actionable insights, and driving process improvements to optimize operations. Ideal candidates are analytical thinkers with expertise in data management tools and a passion for enhancing logistics efficiency.<br><br>Responsibilities:<br>• Collect, clean, and analyze logistics data from multiple sources to uncover trends and areas for improvement.<br>• Develop and maintain dashboards, reports, and presentations to effectively communicate findings to stakeholders.<br>• Implement strategies to enhance logistics processes and efficiency based on data-driven insights.<br>• Define and monitor key performance indicators (KPIs) to measure operational success.<br>• Collaborate with teams across logistics, finance, and IT to support informed decision-making.<br>• Utilize forecasting techniques to predict logistics trends and support strategic planning, including container budgeting based on units.<br>• Manage and optimize databases to ensure data integrity and accessibility.<br>• Perform ad-hoc analyses to address specific projects and initiatives.<br>• Consolidate historical cost and rate information into an organized database for reference.
We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry.<br><br>Responsibilities:<br>• Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently.<br>• Manage and support Active Directory operations to maintain system security and functionality.<br>• Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance.<br>• Perform imaging and deployment of Windows 10 systems across the organization.<br>• Conduct regular maintenance and updates for workstations to prevent potential disruptions.<br>• Collaborate with team members to address complex technical challenges and implement solutions.<br>• Document technical procedures and solutions to enhance knowledge sharing within the team.<br>• Ensure compliance with security protocols and standards during all technical operations.<br>• Assist users with software installations and updates to maintain compatibility and productivity.<br>• Provide timely and effective communication to users regarding technical issues and resolutions.
We are looking for an experienced AI/Data Governance Analyst to lead and implement enterprise-wide data management strategies. This role requires strong leadership and technical expertise to ensure data governance frameworks, data quality standards, and metadata practices are effectively deployed and maintained. As a vital part of the team, you will collaborate closely with business and technology stakeholders to drive data compliance and deliver trusted, high-quality data solutions. This is a long-term contract position based in New York, New York.<br><br>Responsibilities:<br>• Develop and execute comprehensive data management strategies, including governance, quality, and metadata initiatives.<br>• Establish and refine policies, standards, and frameworks to support data governance across the organization.<br>• Lead the implementation of data quality management processes, including rule definition, monitoring, and issue resolution.<br>• Partner with cross-functional teams to align data management efforts with organizational goals.<br>• Select and optimize tools and platforms for data governance and quality management.<br>• Serve as a thought leader to influence executives and stakeholders on prioritizing data as a strategic asset.<br>• Mentor and guide less experienced team members and data stewards to enhance team capabilities.<br>• Monitor and evaluate key performance indicators (KPIs) to measure the effectiveness of governance strategies and data quality.<br>• Ensure compliance with data regulations and support operational requirements within the business context.<br>• Drive adoption and continuous improvement of master data management practices.
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. <br> Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
<p>Our company is seeking a proactive and detail-oriented Business Analyst to join our dynamic metals trading team. This role requires direct engagement with end users to understand business requirements and translate them into effective solutions supporting our fast-paced environment.</p><p>Key Responsibilities:</p><ul><li>Partner directly with end users to gather and analyze functional requirements, delivering solutions that align with the needs of our metals trading business.</li><li>Configure, update, test, and support financial systems and related applications throughout their full lifecycle.</li><li>Design, maintain, and support proprietary reports and analytics used by accounting, controllers, physical operations, and trading teams.</li><li>Build and troubleshoot SQL queries, Business Objects reports, and other BI outputs.</li><li>Perform root-cause analysis and resolve system issues in close collaboration with business users, other analysts, and vendors.</li><li>Document configurations, procedures, and solutions within our internal knowledge base (wiki).</li><li>Work collaboratively with the IS team in a shared-work environment where teamwork is valued over silos.</li><li>Stay current on relevant systems and technologies through ongoing training, certifications, and seminars.</li><li>Occasionally travel internationally as required.</li></ul><p><br></p>
We are looking for a detail-oriented and proactive Business Operations Analyst II to join our team in Allentown, Pennsylvania. This long-term contract position offers a hybrid work schedule, allowing for both in-office and remote work flexibility. The successful candidate will play a key role in supporting treasury operations, ensuring accurate cash management and financial processes while contributing to the team's overall goals.<br><br>Responsibilities:<br>• Oversee daily payment processing, including monitoring settlement cycles, verifying system controls, and ensuring accurate delivery of payment files.<br>• Assist in managing short-term investments and borrowing activities for corporate and utility sectors, adhering to established policies.<br>• Analyze and resolve reconciliation issues, payment discrepancies, and system errors related to treasury operations.<br>• Maintain effective relationships with banking partners, ensuring proper account access and controls within internal treasury systems.<br>• Conduct verification reviews to monitor fraud detection and uphold the integrity of cash transaction processes.<br>• Provide guidance and support to internal users on treasury procedures and systems.<br>• Prepare cash forecasts and monitor short-term debt and liquidity for operating companies.<br>• Handle confidential cash records securely and perform administrative tasks related to cash accounting.<br>• Collaborate with auditors to address cash control processes and ensure compliance.<br>• Participate in special projects, ad hoc financial analysis, and other duties as assigned by management.
