<p>Job Summary</p><p>We are seeking a motivated and analytical Data Analyst to support product quality, device performance, and customer experience improvements across a large consumer device ecosystem. In this role, you will help drive data‑informed decisions by analyzing telemetry, reliability KPIs, and customer satisfaction trends. You’ll collaborate closely with engineering, operations, and customer experience teams to ensure data accuracy, generate actionable insights, and support strategic initiatives that help enhance overall device reliability.</p><p>This role is ideal for someone who thrives in cross‑functional environments, enjoys solving complex problems, and can translate data into compelling, executive‑ready insights.</p><p><br></p><p>Key Responsibilities</p><ul><li>Analyze device performance data, reliability KPIs, telemetry metrics, and CSAT feedback to identify improvement opportunities.</li><li>Support key initiatives related to error tracking, ticket resolution trends, and release impact assessments.</li><li>Partner with stakeholders across engineering, operations, and customer experience to align priorities and ensure timely delivery of insights.</li><li>Create compelling presentations and executive‑level decks to communicate data findings and recommendations.</li><li>Participate in working groups tackling high‑impact reliability issues, contributing to root cause analysis and solution tracking.</li><li>Assist in expanding global data capabilities through improved data access, partnerships, and data enablement initiatives.</li></ul>

<p>Qualifications</p><ul><li>Bachelor’s degree in Communication Studies, Business, Data Analytics, or a related field.</li><li>1–2 years of experience in data analysis, preferably in a product, engineering, or quality‑focused environment.</li><li>Proficiency in SQL, Python, or similar data tools.</li><li>Experience using business intelligence or visualization tools such as Tableau, Power BI, or Amazon Quicksight.</li><li>Strong communication skills, with the ability to translate complex data into clear, actionable, executive‑friendly insights.</li><li>Experience working cross‑functionally and managing multiple priorities in a fast‑paced environment.</li></ul><p>Preferred Skills</p><ul><li>Demonstrated ability to proactively identify risks, propose solutions, and contribute ideas that drive product reliability and operational success.</li><li>Confidence in speaking up and advocating for data‑driven decision-making within cross‑functional teams.</li><li>Strong ownership mindset—comfortable driving projects from concept through delivery.</li><li>Familiarity with device telemetry, reliability‑based KPIs, and CSAT/Voice‑of‑Customer metrics.</li><li>Experience working with global datasets or collaborating with distributed teams.</li></ul>

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