<p>Job Description:</p><p>We are seeking a detail-oriented Medical Records Clerk to join our team in Minneapolis, Minnesota. This is a fully onsite position supporting healthcare operations through accurate records management and administrative support. The ideal candidate will have prior experience in medical records and a strong understanding of durable medical equipment (DME) documentation and processes.</p><p>Key Responsibilities:</p><ul><li>Maintain, organize, and update patient medical records with a high level of accuracy</li><li>Review records for completeness and ensure compliance with internal procedures and privacy standards</li><li>Process and manage documentation related to durable medical equipment (DME) orders, authorizations, and patient files</li><li>Respond to requests for medical records in a timely and professional manner</li><li>Scan, index, and file paper and electronic records</li><li>Coordinate with clinical, administrative, and billing teams to ensure proper documentation is received and maintained</li><li>Track missing documentation and follow up as needed</li><li>Support audits and reporting related to medical records and DME files</li></ul><p><br></p>
<p>We are seeking Medical Records Outreach Coordinators to support a healthcare quality initiative focused on medical record and chart collection. This is a fully remote, temporary position that will primarily involve contacting physician offices and healthcare providers to request and follow up on medical records needed for quality reporting.</p><p>This is a great opportunity for candidates with experience in a medical office, clinic, hospital, medical records, patient access, or healthcare administrative environment who are comfortable communicating with provider offices over the phone.</p><p>Key Responsibilities</p><ul><li>Make outbound calls to physician offices, clinics, and other healthcare providers to request and follow up on medical records.</li><li>Track outstanding medical record and chart requests and conduct follow-up outreach as needed.</li><li>Communicate professionally with provider offices regarding the status of requested documentation.</li><li>Document outreach attempts, responses, and record collection activity accurately.</li><li>Assist with organizing, tracking, and reviewing medical documentation.</li><li>Utilize Microsoft Excel, Word, Outlook, and other internal systems to maintain accurate records.</li><li>Handle confidential patient and healthcare information while following all privacy and confidentiality requirements.</li><li>Support additional administrative and quality-related projects as assigned.</li><li>Work independently while meeting established productivity, quality, and accuracy expectations.</li></ul><p><br></p>
We are looking for a Health Services Specialist II to support health plan operations and provide high-quality service to members, providers, and internal teams in Minnesota. This Long-term Contract position is ideal for someone who combines strong administrative coordination with clear communication and a solid understanding of healthcare processes. This role will help manage authorizations, maintain accurate records, and contribute to efficient service delivery in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to inquiries from members, providers, and internal partners with timely, accurate, and attentive service.<br>• Review authorization-related information, verify required details, and help ensure requests are processed correctly.<br>• Coordinate documentation, status updates, and follow-up activities to keep work moving efficiently across teams.<br>• Maintain accurate records within health plan systems and support data quality through careful review of entries and submissions.<br>• Assist with onboarding or training support by sharing process guidance and answering routine operational questions.<br>• Use internet-based tools and internal platforms to research information, track cases, and complete assigned tasks.<br>• Support sourcing, submittal tracking, or related administrative activities as needed by the business team.<br>• Apply healthcare knowledge and medical terminology to interpret information and route issues appropriately.<br>• Contribute to quality-focused workflows by identifying discrepancies and escalating concerns when necessary.
We are looking for a detail-oriented Medical Records Clerk to support order processing and documentation activities for a manufacturing organization in Minneapolis, Minnesota. This Long-term Contract position focuses on coordinating medical record review, maintaining accurate patient information, and helping move orders efficiently from documentation collection through claim submission and shipment. The ideal candidate is comfortable working with clinicians, clinic staff, patients, and internal teams while managing sensitive records with accuracy and professionalism.<br><br>Responsibilities:<br>• Review clinical documentation to confirm it meets payer guidelines and supports timely order completion.<br>• Communicate with clinicians, clinic staff, patients, and internal partners to secure required records and paperwork for insurance claims and shipment readiness.<br>• Enter, update, and maintain patient and order information in electronic systems with a high level of accuracy and completeness.<br>• Track orders through each stage of the process, helping remove delays and supporting established turnaround-time expectations.<br>• Manage payer portal access and registration details to keep documentation workflows running smoothly.<br>• Participate in team meetings and training sessions while sharing updates, questions, and process ideas.<br>• Provide cross-functional support to coworkers as needed, including account assistance, onboarding support, and related order activities.<br>• Follow all applicable internal standards, external regulations, and departmental procedures when handling records and documentation.<br>• Identify opportunities to improve workflow efficiency and contribute ideas that enhance service quality and speed.
<p>Well-respected boutique Minneapolis law firm is seeking an experienced Legal Administrative Assistant to support attorneys handling medical malpractice and complex litigation matters. Ideal candidates will have 2–5+ years of litigation experience, preferably in medical malpractice, personal injury, healthcare defense, or complex civil litigation, along with experience handling state and federal court filings.</p><p><br></p><p>This firm offers a supportive culture, excellent benefits, and long-term growth potential. 1 day/week remote after in-office training. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare, revise, and file pleadings, discovery, correspondence, and other legal documents using ECF, Odyssey, and PACER.</li><li>Organize and maintain electronic and paper case files, including medical records, expert materials, and litigation documents.</li><li>Coordinate case activities, including depositions, hearings, mediations, expert meetings, travel, and client communications.</li><li>Maintain attorney calendars, docket deadlines, and litigation schedules.</li><li>Assist with medical record collection and review, trial preparation, and document management.</li><li>Process attorney time, expense reports, billing, and perform other legal assistant duties as assigned.</li></ul>
<p>We are looking for a detail-oriented individual to support patient access and financial clearance activities. This role focuses on preparing patients for upcoming services by confirming coverage, gathering registration details, and explaining expected out-of-pocket costs with clarity and professionalism. The ideal candidate brings experience in healthcare front-end revenue cycle work and can manage a high-volume workload while maintaining accuracy, compliance, and a patient-centered approach.</p><p><br></p><p>Responsibilities:</p><p>• Conduct pre-registration conversations with patients to gather demographic, insurance, and service-related details, then enter complete and accurate information into Epic.</p><p>• Review active insurance coverage for scheduled visits or admissions by completing eligibility checks and documenting verification results in the appropriate system.</p><p>• Analyze plan benefits for upcoming services, including effective dates, limitations, authorization needs, and potential patient payment obligations.</p><p>• Prepare and communicate cost estimates so patients have a clear understanding of anticipated financial responsibility before care is delivered.</p><p>• Explain applicable patient-facing policies and required documentation, including treatment-related acknowledgments, general rights information, and other registration materials.</p><p>• Identify situations involving limited or insufficient coverage, discuss available assistance options, and connect patients with financial counseling or government support resources when appropriate.</p><p>• Provide guidance to newer team members by sharing knowledge related to payer requirements, revenue cycle processes, and issues that affect financial clearance outcomes.</p><p>• Support additional operational tasks as needed to help maintain workflow quality, productivity, and service standards in a high-volume environment.</p>
<p>We are looking for a Strategic Meeting Planning Specialist to support physician-focused educational events for a Medical Education team in Plymouth, Minnesota. This Long-term Contract position blends remote work with on-site participation based on business needs and includes approximately 40% travel for training programs, advisory meetings, summits, and hands-on learning events. The person in this role will oversee full-cycle event coordination, help deliver a high-quality attendee experience, and ensure all activities align with healthcare compliance standards and internal policies.</p><p><br></p><p>Responsibilities:</p><p>• Lead planning and execution for physician education meetings, advisory sessions, and training events from initial setup through final reconciliation.</p><p>• Develop and manage Cvent registration pages, attendee records, and event communications to support an organized participant experience.</p><p>• Arrange travel, lodging, and related logistics for speakers and attendees using approved travel partners and established processes.</p><p>• Coordinate venue selection, contracting activities, and vendor collaboration in alignment with procurement guidelines and event requirements.</p><p>• Partner with program managers, faculty, and cross-functional stakeholders to keep timelines, deliverables, and meeting details on track.</p><p>• Monitor registration status, rooming needs, meeting materials, and operational checklists to ensure smooth event delivery.</p><p>• Provide on-site event support, troubleshoot logistics in real time, and help maintain a well-organized experience for participants.</p><p>• Complete expense tracking, billing review, financial closeout, and required compliance documentation after each program.</p><p>• Maintain accurate program information, reporting details, and activity records within Salesforce and other internal tools.</p><p>• Ensure every event follows company policies, Sunshine Act expectations, and applicable healthcare industry regulations.</p>
We are looking for an experienced IT Manager to lead technology operations and long-term planning for a healthcare organization in Golden Valley, Minnesota. This role will guide the performance, security, and evolution of core systems that support clinical care, business operations, and regulatory compliance. The ideal candidate brings a strong blend of technical leadership, healthcare technology knowledge, and the ability to partner effectively with executive, clinical, and operational stakeholders.<br><br>Responsibilities:<br>• Shape and carry out a technology roadmap that supports organizational priorities, operational efficiency, and high-quality patient care.<br>• Oversee daily IT operations across infrastructure, cloud environments, networks, end-user support, and enterprise applications to maintain reliable service delivery.<br>• Direct the performance, integration, and ongoing improvement of clinical and business systems, including electronic health records, imaging platforms, and practice management tools.<br>• Lead modernization initiatives involving telehealth, automation, artificial intelligence, and patient-facing technologies to enhance service delivery and user experience.<br>• Establish and monitor cybersecurity practices, risk controls, incident response procedures, and business continuity plans in alignment with healthcare compliance expectations.<br>• Manage technology budgets, assess investment priorities, and recommend solutions that provide strong operational and strategic value.<br>• Coordinate with vendors and internal stakeholders on system implementations, upgrades, and other technology projects from planning through adoption.<br>• Build, mentor, and support the IT team while promoting accountability, service excellence, and continuous improvement across the function.<br>• Partner with physicians, clinical teams, and operational leaders to improve workflows, strengthen adoption, and translate business needs into practical technical solutions.
<p>We are looking for a Collections Specialist to support account resolution activities.This long-term contract opportunity is suited for someone who can communicate professionally, manage sensitive billing matters, and work effectively in a fast-paced branch environment. The position calls for sound judgment, strong follow-through, and the ability to navigate collection-related tasks across healthcare and operational systems.</p><p><br></p><p>Responsibilities:</p><p>• Manage outstanding accounts by reviewing balances, contacting appropriate parties, and driving timely resolution of payment issues.</p><p>• Investigate billing and collection discrepancies, document account activity accurately, and maintain clear records for follow-up actions.</p><p>• Work with internal teams and external stakeholders to address questions related to healthcare coverage, reimbursement, and account status.</p><p>• Use available systems and digital tools, including video-based communication when needed, to support efficient account servicing and issue resolution.</p><p>• Apply established collection procedures while meeting service expectations, compliance standards, and departmental turnaround goals.</p><p>• Coordinate with offshore or cross-functional support partners to ensure account updates and escalations are handled consistently.</p><p>• Monitor case progress, identify barriers to collection, and recommend next steps to improve recovery outcomes.</p><p>• Support process-related activities tied to healthcare programs and payer environments, including TRICARE and HealthCare.gov-related account matters.</p>
<p>We are looking for an experienced Senior Legal Contracts Analyst to support commercial and cross-functional teams within a highly regulated environment. This Long-term Contract position will focus on shaping, reviewing, and negotiating complex business agreements while offering practical legal guidance that aligns with compliance expectations and operational goals. The role requires a self-directed, detail-oriented individual who can assess contractual and promotional risk, collaborate with internal stakeholders, and help strengthen legal processes across the business.</p><p><br></p><p>Responsibilities:</p><p>• Lead the preparation, review, negotiation, and completion of complex commercial agreements across areas such as sales, services, and supply-related arrangements.</p><p>• Partner with business, marketing, regulatory, and compliance stakeholders to provide clear legal guidance on contract structure, negotiation strategy, and risk exposure.</p><p>• Evaluate contractual and operational issues, recommend practical solutions for routine and moderately complex matters, and elevate higher-risk concerns when needed.</p><p>• Create summaries, redlines, and supporting documentation that clarify obligations, revisions, and key business terms for internal partners.</p><p>• Assess promotional, training, digital, event, and sales content to support adherence to applicable legal, regulatory, and company requirements.</p><p>• Examine product-related claims and supporting evidence to help ensure communications are accurate, substantiated, and compliant.</p><p>• Deliver guidance and training on contracting practices, legal procedures, documentation standards, and risk awareness to internal teams.</p><p>• Conduct legal and regulatory research related to healthcare, medical device activities, and commercial operations to inform business decisions.</p><p>• Maintain and improve contract templates, governance practices, records, filings, and other legal process documentation to increase consistency and efficiency.</p>
We are looking for a Collections Specialist to support revenue cycle activities for a long-term contract opportunity based in Minneapolis, Minnesota. This role focuses on resolving outstanding balances, coordinating account follow-up, and working across teams to improve payment outcomes in a regulated healthcare environment. The ideal candidate brings practical experience with collections workflows, strong communication skills, and the ability to manage sensitive account issues with accuracy and professionalism.<br><br>Responsibilities:<br>• Manage assigned accounts to recover outstanding balances by conducting timely follow-up with payers, members, and internal stakeholders.<br>• Review account details, payment activity, and supporting documentation to identify barriers to reimbursement and determine next steps.<br>• Investigate denied, delayed, or underpaid claims and take appropriate action to move accounts toward resolution.<br>• Collaborate with onshore and offshore partners to maintain productivity, share updates, and support consistent collections performance.<br>• Document all collection efforts, account status changes, and communication history in the appropriate systems with a high degree of accuracy.<br>• Work with healthcare-related programs and payers, including government-sponsored plans, to address billing and payment issues effectively.<br>• Escalate complex account concerns when needed and contribute to process improvements that strengthen recovery results.<br>• Monitor aging reports and prioritize workload to meet service expectations, quality standards, and contractual objectives.
<p>We are looking for a personable and organized Medical Receptionist to support a busy specialty clinic team in Minneapolis, Minnesota. This opportunity is ideal for someone who enjoys creating a welcoming patient experience while keeping front desk operations accurate and efficient. In this role, you will coordinate patient-facing administrative tasks, support scheduling needs, and help ensure smooth communication between patients, providers, and clinic staff.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients and visitors upon arrival, complete appointment check-in for clinic and radiology visits, and provide a welcoming first point of contact.</p><p>• Guide patients through required forms and intake documents, answering routine questions to help them complete paperwork correctly.</p><p>• Collect and verify demographic, insurance, and eligibility details, then enter information accurately into the practice management system to support timely claims processing.</p><p>• Receive co-payments and other patient balances, record transactions properly, and follow established front desk payment procedures.</p><p>• Prepare daily appointment materials and maintain accurate charts to keep providers and staff organized throughout the day.</p><p>• Arrange follow-up visits and other future appointments while helping patients understand next steps in their care.</p><p>• Introduce patients to the online portal, assist with enrollment, and explain how to use available self-service features.</p><p>• Coordinate interpreter services when needed and respond to patient or visitor questions, directions, and general concerns in a courteous manner.</p><p>• Maintain front office organization by keeping the lobby presentable, monitoring basic supplies, and updating provider referral information in NextGen for accurate records.</p><p>• Partner with clinical and administrative staff to support steady patient flow and continuity of care across the clinic.</p>
<p>We are looking for a Review Coordinator to support administrative review activities in Minnesota. This contract position is well suited for someone who can balance accuracy, service, and timely follow-through while working with healthcare-related requests and documentation. The role focuses on coordinating reviews, managing service inquiries, and ensuring work aligns with internal procedures and regulatory expectations.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate incoming review and referral requests, confirm required information is complete, and route items for appropriate follow-up.</p><p>• Enter, update, and maintain case details in internal systems with a high degree of accuracy and timeliness.</p><p>• Research service requests, prior authorization materials, and supporting records to help ensure informed review outcomes.</p><p>• Communicate with internal teams and external contacts to resolve missing information, clarify submissions, and provide attentive service.</p><p>• Monitor assigned workloads, prioritize urgent items, and support triage activities to keep reviews moving efficiently.</p><p>• Apply department guidelines, health plan requirements, and accreditation standards when handling non-clinical review processes.</p><p>• Track status changes, document actions clearly, and prepare complete records for audit readiness and reporting needs.</p><p>• Assist with workflow improvement efforts by identifying delays, supporting process optimization, and promoting consistent administrative practices.</p>
We are looking for a Collections Specialist to support revenue cycle activities for a long-term contract opportunity based in Minneapolis, Minnesota. This position focuses on resolving outstanding balances, coordinating with internal and external partners, and maintaining accurate account follow-up in a fast-paced environment. The ideal candidate brings strong knowledge of collection workflows and can work effectively across healthcare-related systems and teams.<br><br>Responsibilities:<br>• Manage assigned accounts to pursue timely payment resolution and reduce aging balances through consistent follow-up.<br>• Communicate with payers, customers, and internal departments to research billing issues and clear obstacles to collection.<br>• Review account details, payment activity, and documentation to determine next steps and support accurate collection actions.<br>• Maintain complete and organized records of collection efforts, correspondence, and account outcomes within required systems.<br>• Escalate complex account concerns when needed and collaborate with broader teams, including offshore support partners, to drive resolution.<br>• Apply healthcare-related billing knowledge, including familiarity with programs such as TRICARE and HealthCare.gov, when handling account inquiries.<br>• Monitor workflow volumes and prioritize tasks to meet service expectations, quality standards, and recovery goals.<br>• Support process consistency by identifying follow-up gaps and contributing to improved collection practices across the team.
<p>Our Fortune 500 healthcare client is seeking an experienced contracts professional to support its Enterprise Procurement organization. The Senior Director, Enterprise Procurement Contracts will provide immediate support reviewing, drafting, negotiating, and remediating a broad range of corporate agreements. The Senior Director, Enterprise Procurement Contracts will partner closely with procurement, legal, and business stakeholders to address a backlog of contract work while supporting critical business initiatives across a large enterprise environment.</p><p><br></p><p>This role is ideal for a highly skilled contracts professional with a Juris Doctor degree who has extensive experience managing complex commercial agreements in healthcare, financial services, or large corporate environments.</p><p><br></p><p>Key Responsibilities</p><ul><li>Review, draft, negotiate, and remediate a variety of commercial agreements</li><li>Support contract lifecycle management activities, including amendments, renewals, and contract remediation efforts</li><li>Partner with procurement, legal, technology, and business teams to facilitate contract execution and issue resolution</li><li>Analyze contractual risk and provide practical recommendations to business stakeholders</li><li>Manage a high volume of agreements while maintaining accuracy and attention to detail</li><li>Support enterprise initiatives requiring contract review, negotiation, and compliance with internal policies</li><li>Collaborate with cross-functional stakeholders to meet project timelines and business objectives</li></ul>
<p>A respected and growing estate planning practice is seeking an experienced <strong>Senior Estate Planning Paralegal</strong> to play a key role in supporting sophisticated estate planning matters. This position offers the opportunity to work closely with attorneys and clients while serving as a technical resource for drafting processes and document automation systems.</p><p><br></p><p>The ideal candidate will be highly experienced in estate planning document preparation, comfortable working independently, and proficient with WealthCounsel. This individual will also help guide less experienced team members and contribute to efficient workflow management within a collaborative environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Draft and prepare a wide range of estate planning documents, including revocable trusts, wills, powers of attorney, healthcare directives, deeds, and related materials.</li><li>Coordinate the preparation and review of estate planning documents to ensure accuracy, consistency, and alignment with attorney recommendations.</li><li>Serve as a primary resource for WealthCounsel drafting software, including troubleshooting issues, developing customized drafting solutions, and helping maintain internal templates.</li><li>Assist with workflow management and provide guidance to contract and junior paralegals throughout the drafting process.</li><li>Communicate directly with clients to collect information, answer questions, request documentation, and provide status updates.</li><li>Obtain and review property records and related documentation.</li><li>Prepare, file, and record deeds and other real estate transfer documents, while coordinating with county recording offices as needed.</li><li>Help maintain efficient case progression from initial drafting through document completion and execution.</li></ul><p><br></p>
We are looking for a Collections Specialist to support revenue recovery efforts for a long-term contract opportunity in Minneapolis, Minnesota. This position focuses on managing account follow-up, resolving outstanding balances, and working across internal and external partners to improve payment outcomes. The ideal candidate brings a strong understanding of collections workflows, can navigate complex healthcare-related systems and programs, and communicates effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Manage assigned accounts and perform timely follow-up to secure payment resolution and reduce aging balances.<br>• Investigate unpaid or underpaid claims by reviewing account details, payer activity, and supporting documentation.<br>• Communicate with patients, payers, and internal teams to clarify discrepancies and move accounts toward closure.<br>• Apply knowledge of healthcare programs and coverage structures, including government-related plans, when addressing account issues.<br>• Document collection activity thoroughly and maintain accurate records within applicable systems and tracking tools.<br>• Partner with offshore or cross-functional support teams to coordinate workload, share updates, and maintain service expectations.<br>• Analyze account trends and identify recurring obstacles that may affect reimbursement or collection performance.<br>• Support process adherence by following established billing and collection procedures while meeting productivity goals.
We are looking for a detail-oriented HIM Specialist I to support the secure handling and organization of protected health information in St. Paul, Minnesota. This Long-term Contract position is ideal for someone who can balance accuracy, confidentiality, and responsive service while working with medical records in both paper and electronic formats. The role plays an important part in maintaining record integrity, supporting information requests, and contributing to coordinated patient-centered operations.<br><br>Responsibilities:<br>• Manage the intake, organization, storage, and retrieval of protected health information across multiple record formats.<br>• Review medical documentation for completeness and accuracy, and identify missing items that require follow-up or deficiency tracking.<br>• Scan, index, and maintain patient records to ensure information is easy to locate and aligned with documentation standards.<br>• Process requests for medical records from internal teams and external partners while safeguarding privacy and release protocols.<br>• Support record maintenance activities by applying quality checks and correcting filing or indexing issues when needed.<br>• Communicate effectively with staff, patients, and outside requestors to provide timely updates and resolve record-related questions.<br>• Contribute to reporting activities by documenting workflow outcomes, tracking deficiencies, and escalating issues that affect service quality.<br>• Work collaboratively with cross-functional teams serving complex patient populations, maintaining professionalism in a highly coordinated care environment.
We are looking for a Collections Specialist to support revenue cycle and account resolution activities for a long-term contract opportunity based in Minneapolis, Minnesota. This position focuses on managing outstanding balances, researching account issues, and working across teams to improve timely payment outcomes. The ideal candidate brings experience in regulated environments, strong follow-through, and the ability to navigate collection workflows with accuracy and professionalism.<br><br>Responsibilities:<br>• Manage assigned accounts to resolve outstanding balances through consistent follow-up, detailed research, and timely outreach.<br>• Review payment activity, account documentation, and claim status to identify barriers to collection and determine next steps.<br>• Communicate with payers, customers, and internal partners to address discrepancies, clarify account details, and support resolution efforts.<br>• Maintain accurate records of collection actions, account updates, and communication history within designated systems.<br>• Escalate complex account issues when needed and collaborate with broader operational teams, including offshore support partners, to drive closure.<br>• Apply established collection procedures while meeting service expectations, quality standards, and productivity targets.<br>• Support work involving healthcare-related coverage and reimbursement programs, including plans associated with TRICARE and HealthCare.gov as applicable.<br>• Contribute to reporting and account analysis activities by organizing data and assisting with trend review using available tools and systems.
We are looking for a detail-oriented Collections Specialist to support payment recovery efforts for a long-term contract opportunity based in Minneapolis, Minnesota. This role focuses on resolving outstanding balances, coordinating with internal and external partners, and maintaining accurate account records in a fast-paced environment. The ideal candidate brings strong communication skills, sound judgment, and experience navigating complex collection workflows within regulated industries.<br><br>Responsibilities:<br>• Manage assigned accounts by reviewing outstanding balances, following up on delinquent payments, and driving timely resolution of open items.<br>• Communicate with customers, payers, and internal teams to clarify billing issues, negotiate payment arrangements, and document account activity thoroughly.<br>• Analyze account information to identify discrepancies, recommend next steps, and escalate sensitive or high-risk cases when needed.<br>• Support collection operations tied to healthcare-related programs and payment channels, including work involving TRICARE and HealthCare.gov where applicable.<br>• Partner with offshore or cross-functional teams to maintain workflow continuity, share updates, and improve turnaround times on account follow-up.<br>• Use reporting tools and data analysis methods to monitor trends, prioritize work queues, and contribute to process improvements across the collections function.<br>• Participate in operational coordination activities that align staffing or hiring processes with departmental workload needs when requested.<br>• Maintain compliance with organizational standards, payer requirements, and confidentiality expectations while handling financial account information.
<p>We are looking for a customer-focused Health Plan Specialist to support members through high-volume inbound service specifically related to Medicaid. In this customer-focused role, you will handle a high volume of inbound calls, guide members through questions related to coverage, billing, and enrollment, and work toward complete resolution with accuracy and empathy. This position is well suited to someone who communicates clearly, stays organized in a fast-paced environment, and is comfortable working within a structured virtual training and remote support setting.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound member calls and provide knowledgeable support for benefit, billing, enrollment, and health plan inquiries.</p><p>• Manage a heavy daily call volume during peak periods while maintaining professionalism, accuracy, and a service-first approach.</p><p>• Take ownership of each case from initial contact through final resolution, ensuring details are fully documented and follow-up is completed on time.</p><p>• Use internal systems, online resources, and multiple applications at once to research concerns and deliver clear answers to members.</p><p>• Assist individuals facing more involved service issues by applying sound judgment, empathy, and problem-solving skills.</p><p>• Maintain complete and accurate records of member interactions, actions taken, and outcomes achieved.</p><p>• Participate fully in virtual training, team sessions, and ongoing coaching activities while remaining engaged on camera as required.</p><p>• Support a positive team environment by collaborating with colleagues and contributing to a strong member experience</p>
<p>Responsibilities:</p><p>• Partner with internal teams to improve how operational, claims, and market data are structured, linked, and maintained for business use.</p><p>• Analyze business and healthcare-related data to uncover trends, performance patterns, and opportunities that inform strategic decisions.</p><p>• Build and refine dashboards, reports, and visual summaries using business intelligence tools such as Power BI and SQL-based reporting solutions.</p><p>• Evaluate data quality and integrity, recommending enhancements that increase accuracy, consistency, and trust in reporting outputs.</p><p>• Translate analytical findings into clear recommendations for stakeholders, supporting forecasting, segmentation, and market analysis efforts.</p><p>• Work across systems and departments to identify process improvements, streamline reporting workflows, and increase automation where appropriate.</p><p>• Challenge assumptions constructively and propose practical solutions that align analytical work with departmental priorities.</p><p>• Adjust deliverables and timelines as business needs evolve, ensuring work remains focused on the highest-value opportunities.</p>
<p>We are looking for a customer-focused Health Plan Specialist to support members through high-volume inbound service specifically related to Medicare. This is a contract position offering the opportunity to assist members with benefit, billing, and enrollment questions while delivering accurate and compassionate support. The ideal candidate is comfortable navigating multiple systems, handling complex inquiries, and maintaining an organized remote work environment. Success in this role requires strong communication, sound judgment, and a commitment to creating a positive member experience.</p><p><br></p><p>Responsibilities:</p><p>• Handle a large volume of inbound member calls each day, especially during open enrollment periods, while maintaining a calm and attentive approach.</p><p>• Guide members through questions related to Medicare benefits, billing matters, eligibility, and enrollment with clear and accurate explanations.</p><p>• Take full ownership of each inquiry from initial contact through final resolution, ensuring issues are documented thoroughly and completed on time.</p><p>• Use digital tools and multiple on-screen applications efficiently to research information, verify details, and provide accurate responses.</p><p>• Follow up on unresolved concerns as needed to ensure members receive complete and timely updates.</p><p>• Maintain detailed records of member interactions and actions taken to support service quality and compliance expectations.</p><p>• Participate fully in virtual training, team meetings, and coaching sessions, including live video attendance and active engagement.</p><p>• Work within assigned weekday shifts and contribute to a collaborative team environment focused on service excellence and member satisfaction.</p>
We are looking for a Patient Care Coordinator to support patient registration and front-desk access services in Minneapolis, Minnesota. This Contract position plays an important role in creating a welcoming experience while ensuring accurate demographic, insurance, and financial information is captured in the electronic medical record. The person in this role will guide patients through check-in, answer registration-related questions, and help address account or coverage issues with care and attention to detail.<br><br>Responsibilities:<br>• Welcome patients upon arrival and create a positive, detail-oriented first impression during the registration process.<br>• Obtain and enter demographic, insurance, and financial details accurately into the electronic medical record system.<br>• Conduct patient check-in, review required forms, and ensure all necessary paperwork is completed correctly.<br>• Guide patients to scheduled visits or procedures and provide support with additional appointment coordination when needed.<br>• Research and resolve registration discrepancies, claim-related concerns, and account issues while documenting outcomes in the record.<br>• Confirm insurance eligibility, review benefit details, and explain coverage or estimated cost information to patients as appropriate.<br>• Collect copayments, deductibles, and other patient payments, and provide guidance on available financial assistance options.<br>• Support patients through financial assistance screening and application steps, referring complex matters to the appropriate team when necessary.<br>• Obtain required signatures, process information requests, and coordinate with internal departments to gather relevant medical record documentation.<br>• Provide day-to-day guidance to team members or assist with onboarding and mentoring activities as assigned.
<p>We are looking for an experienced attorney to support procurement and legal agreement work within a large health insurance organization. This role focuses on reviewing, preparing, negotiating, and updating a wide range of corporate contracts while partnering with business teams to address a high volume of active priorities. The position requires someone who can work effectively in a fast-paced enterprise environment and collaborate closely with cross-functional stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Review, draft, and negotiate corporate agreements to support procurement and broader business needs.</p><p>• Partner with internal teams to resolve a backlog of contract matters and move priority agreements forward efficiently.</p><p>• Update existing agreements through amendments, remediation efforts, and other contract lifecycle activities.</p><p>• Work directly with stakeholders across legal, procurement, and business functions to align contract terms with operational requirements.</p><p>• Manage a large volume of agreements while maintaining accuracy, organization, and attention to detail.</p><p>• Provide practical contract guidance related to commercial, technology, services, and operational arrangements.</p>