<p>A growing manufacturing company in Linthicum, MD is seeking a Customer Experience Specialist to join their team! Primary job duties include order entry, pricing delivery, updates on delivery tracking information, helping with customers’ issues, questions, concerns, identifying the status of an order, handling inbound phone calls. This person must have prior experience working in ERP systems, along with strong customer service aptitude.</p>
<p>We are seeking a Customer Service Representative for our location in Chantilly, Virginia. This role will be based on-site. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer applications with precision.</p><p>• Update and maintain accurate customer records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
We are looking for dedicated and detail-oriented Customer Service Representatives to join our team on a long-term contract basis in Baltimore, Maryland. This role involves providing exceptional support to customers through inbound calls, ensuring timely and accurate responses to inquiries. If you thrive in a fast-paced environment and have a passion for delivering excellent customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle a high volume of inbound customer calls efficiently and with attention to detail.<br>• Respond to customer inquiries with accurate information and solutions.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Perform data entry tasks to update systems and ensure information accuracy.<br>• Collaborate with team members to improve processes and resolve complex issues.<br>• Monitor and adhere to call center performance metrics and service standards.<br>• Provide empathetic and effective communication to address customer concerns.<br>• Follow established procedures and guidelines to ensure consistent service delivery.<br>• Participate in training sessions to enhance skills and stay updated on policies.<br>• Assist in identifying trends and opportunities for process improvements.
<p>The Bilingual Spanish Customer Service Representative provides high-quality support to customers in both English and Spanish. This role involves handling inquiries, resolving issues, and delivering accurate information while maintaining a positive and professional customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat in both English and Spanish.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer concerns efficiently while maintaining a courteous and empathetic approach.</li><li>Document customer interactions and update records accurately in internal systems.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Maintain confidentiality and handle sensitive customer information with discretion.</li><li>Meet or exceed performance metrics related to customer satisfaction, response time, and quality standards.</li><li>Collaborate with team members and supervisors to improve service processes.</li></ul><p><br></p>
We are looking for skilled Customer Service Representatives to join our team in Baltimore, Maryland. As part of a local government initiative, you will play a crucial role in ensuring excellent service and support to the community. This is a long-term contract position that offers an opportunity to make a meaningful impact by delivering attentive and detail-oriented customer service within a call center environment.<br><br>Responsibilities:<br>• Handle incoming calls with a focus on quality, addressing inquiries and resolving concerns efficiently.<br>• Maintain accurate records of customer interactions and update relevant data entry systems.<br>• Provide clear and effective communication to assist customers with their needs and concerns.<br>• Work collaboratively within a team to meet call center performance metrics and service standards.<br>• Follow established protocols and procedures to ensure compliance with organizational policies.<br>• Offer solutions to customer issues by identifying appropriate resources and escalating complex cases when necessary.<br>• Manage call volumes effectively while maintaining a high level of customer satisfaction.<br>• Participate in training sessions and refreshers to stay updated on best practices and system changes.<br>• Contribute to a positive work environment by supporting team members and promoting a culture of excellence.<br>• Ensure all interactions are handled with confidentiality and adhere to local government regulations.
<p>Our client is in need of a detail-oriented Sales Support specialist to join their team on a contract basis in Hyattsville, Maryland. This role is ideal for someone who excels in customer service, order management, and collaboration with sales teams. You will play a key role in ensuring smooth order processing and maintaining high levels of customer satisfaction.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>We are looking for a motivated and detail-oriented Sales Specialist to join our team in Bethesda, Maryland. The Sales Support Specialist assists the sales team with administrative and operational support to drive business growth.</p><p>This position requires organizational skills, attention to detail, and a customer-focused attitude.</p><p><br></p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>We are looking for a Sales Support Specialist to assist our client's sales team with administrative and operational support to drive business growth. This position requires organizational skills, attention to detail, and a customer-focused attitude.</p><p><br></p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>We are looking for a motivated and detail-oriented Sales Specialist to join our team in Rockville, Maryland. The Sales Support Specialist assists the sales team with administrative and operational support to drive business growth.</p><p>This position requires organizational skills, attention to detail, and a customer-focused attitude.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>The Sales Support Specialist assists the sales team with administrative and operational support to drive business growth. This position requires organizational skills, attention to detail, and a customer-focused attitude. You will join our team in Gaithersburg, Maryland.</p><p> </p><p> Responsibilities:</p><p> • Prepare sales reports, proposals, and presentations.</p><p> • Maintain CRM databases and update client information.</p><p> • Process sales orders and ensure accuracy in documentation.</p><p> • Coordinate communication between sales, marketing, and operations teams.</p><p> • Assist with client follow-ups and post-sale support.</p><p> </p><p> </p>
We are looking for a highly skilled Sr. Marketing Automation Specialist to join our team in Washington, District of Columbia. In this long-term contract position, you will play a pivotal role in optimizing our marketing automation processes and ensuring seamless integrations across platforms. This role requires expertise in Salesforce Marketing Cloud and a strong ability to collaborate with cross-functional teams to drive impactful marketing campaigns.<br><br>Responsibilities:<br>• Lead the migration to a new marketing automation platform, ensuring accurate data transfers and functionality preservation.<br>• Work closely with sales and other departments to gather requirements and implement tailored marketing automation solutions.<br>• Monitor and resolve database issues, including automated data syncs, imports, and extensions.<br>• Organize and maintain lists, assets, and campaigns within the marketing automation platform for optimal usability.<br>• Integrate marketing tools and systems to streamline workflows and ensure data consistency.<br>• Investigate and address system errors to maintain platform reliability.<br>• Design and execute automated marketing campaigns, journeys, and lead scoring strategies for personalized customer experiences.<br>• Collaborate with stakeholders to develop dashboards, interfaces, and system integrations.<br>• Build and manage analytic dashboards to track performance metrics and campaign outcomes.<br>• Provide training and ongoing support to team members on marketing automation best practices.
A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! <br><br>Essential Duties and Responsibilities:<br><br>• Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. <br>• Take ownership of every member interaction supporting first call resolution. <br>• Provide accurate, valid and complete information by using the correct procedures and available tools. <br>• Follow communication procedures, guidelines and policies. <br>• Handle member complaints, providing appropriate solutions. <br>• Adhere to established security procedures when verifying members prior to addressing their call. <br>• Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. <br>• Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. <br>• Provide detailed information to members on all Credit Union promotions and special account offerings.<br>• Respond to members’ questions; resolve both financial and non-financial account discrepancies. <br>• Update member records with details of the call and the response. <br>• Meet specific, measurable service goals and handle multiple call queues. <br>• Adhere to and uphold all policies and procedures of the credit union. <br>• Correct errors on member’s accounts; calculate penalties and dividends, when required. <br>• Review account memos to ensure they are current and applicable.
We are seeking a detail-oriented Front Desk Coordinator to join our team in Silver Spring, Maryland. In this Contract to permanent position, you will play a vital role in ensuring smooth day-to-day operations by delivering exceptional customer service and maintaining an organized and welcoming office environment. This role is integral to supporting both staff and visitors, and we seek someone who thrives in a dynamic setting.<br><br>Responsibilities:<br>• Manage incoming calls effectively, including triaging inquiries and directing them to the appropriate individuals.<br>• Welcome visitors warmly and assist them by providing accurate information or connecting them with the correct department.<br>• Resolve conflicts efficiently to ensure a positive experience for all parties involved.<br>• Coordinate office tasks such as sorting and distributing mail, maintaining supplies, and handling administrative duties.<br>• Ensure the reception area is organized, presentable, and conducive to a welcoming environment.<br>• Provide support for office coordination activities, including scheduling and communication tasks.<br>• Utilize multi-line phone systems to handle incoming calls with efficiency.<br>• Maintain a proactive approach to multitasking and prioritizing responsibilities in a fast-paced environment.<br>• Deliver concierge-style services by anticipating and addressing the needs of guests and staff.<br>• Collaborate with team members to ensure smooth communication and workflow across the office.
<p>We are seeking an experienced **FMLA Specialist** to support time-sensitive leave administration within a fast-paced HR environment. This role is responsible for managing employee leave requests in compliance with federal and state regulations while maintaining strict confidentiality and delivering a high level of employee support.</p><p><br></p><p>#### **Key Responsibilities**</p><p><br></p><p>* Administer and track **FMLA, ADA, and other leave programs** in accordance with applicable laws and company policies</p><p>* Review, process, and manage leave requests and supporting documentation within required timelines</p><p>* Serve as a point of contact for employees, managers, and HR partners regarding leave-related inquiries</p><p>* Ensure accurate documentation, recordkeeping, and data entry in HRIS systems</p><p>* Maintain **confidential employee information** with the highest level of discretion</p><p>* Communicate leave decisions clearly and professionally, including eligibility, approvals, denials, and return-to-work requirements</p><p>* Collaborate with HR, Payroll, and Benefits teams to ensure accurate coordination and compliance</p><p>* Monitor deadlines and proactively follow up to ensure timely completion of all leave processes</p><p><br></p><p>#### **Qualifications**</p><p><br></p><p>* **1+ years of HR experience**, with direct involvement in FMLA or leave administration strongly preferred</p><p>* Working knowledge of **FMLA, ADA, and related employment laws**</p><p>* Strong attention to detail and ability to manage **time-sensitive workloads**</p><p>* Proven ability to handle confidential and sensitive information professionally</p><p>* Excellent written and verbal communication skills</p><p>* Proficiency with HRIS systems and Microsoft Office (Excel, Word, Outlook)</p><p>* Ability to work independently while managing competing priorities</p><p><br></p><p>#### **Preferred Skills**</p><p><br></p><p>* Experience in high-volume or fast-paced HR environments</p><p>* Prior work supporting healthcare, higher education, government, or corporate HR teams</p><p>* Customer-focused mindset with strong problem-solving skills</p><p><br></p>
<p>We are offering a contract employment opportunity for a Part Time Receptionist. This position is based in Chantilly, Virginia, working every Tuesday from 4 pm to 8 pm. You will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. </p><p><br></p><p>Responsibilities: </p><p>• Providing top-notch customer service to clients</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Manage a multi-line phone system, answering and transferring calls efficiently.</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p><p><br></p>
<p>Our client a cutting-edge publicly traded company in Montgomery County is looking for an experienced Senior Payroll Specialist with expertise in full cycle, ,multi-state payroll. In this newly created role, you will act as a strategic partner to teams across Human Resources and Finance. This position requires a deep understanding of payroll with strong analytical and communication skills to guide decision-making within the organization.</p><p><br></p><ul><li>Validate and audit employee data updates flowing into the payroll platform to ensure accuracy and completeness</li><li>Coordinate the timely submission and approval of employee time records, following up with employees and managers as needed</li><li>Manage a shared payroll inbox, addressing questions and requests within established service-level timelines</li><li>Investigate, troubleshoot, and resolve payroll discrepancies and inquiries with a high degree of accuracy and urgency</li><li>Administer wage garnishments and related support orders in compliance with applicable requirements</li><li>Maintain well-organized and up-to-date payroll documentation and records</li><li>Compute, reconcile, and process retroactive and advance payroll adjustments as necessary</li><li>Review payroll system integrations and interfaces, identifying and resolving errors on scheduled processing days</li><li>Prepare and distribute payroll-related reports and data summaries for internal partners upon request</li><li>Perform additional payroll-related responsibilities as assigned</li></ul>
<p>We are looking for an Accounts Receivable Specialist to join our team in Columbia, Maryland. In this role, you will manage billing processes, collections, and invoicing while supporting the financial operations of the company. This role sits on site full-time Monday-Friday and offers strong benefits and ability to be cross-trained in other areas. </p><p><br></p><p>Responsibilities:</p><p>• Process and manage accounts receivable tasks, including billing and invoicing customers accurately.</p><p>• Follow up on outstanding payments and handle collections when necessary to ensure timely cash flow.</p><p>• Assist in filing sales taxes and ensuring compliance with regulatory requirements.</p><p>• Support the Controller with special projects as needed.</p><p>• Collaborate with internal teams to streamline financial operations and maintain accurate records.</p><p>• Utilize QuickBooks for accounting tasks and reporting, if applicable.</p><p>• Build strong relationships with customers to address payment inquiries and concerns.</p><p>• Monitor and reconcile accounts to ensure accuracy in financial data</p>
<p>Robert Half has a new direct-hire opportunity for a Medical Accounts Receivable and Billing Specialist. This role will support a growing department. Our client offers great work-life balance and ability to work in a fast-paced environment where your work will make a big impact. This position sits on-site full-time Monday-Friday.</p><p><br></p><ul><li>Responsible for billing and coding</li><li>Collecting on past due balances</li><li>Insurance company follow-up</li><li>Maintain up to date information from insurance companies and customers</li><li>Reduce AR aging</li><li>Special project as assigned</li><li>Provide and obtain necessary documentation as needed</li></ul><p><br></p>
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and providing exceptional customer service. This part-time position offers an opportunity to work in a dynamic environment while utilizing your organizational and multitasking skills.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring they feel welcomed and directed to the appropriate person or department.<br>• Manage incoming calls on a multi-line phone system, including answering, screening, and transferring calls efficiently.<br>• Handle switchboard operations for phone systems with up to 10 lines.<br>• Respond to inbound calls promptly, addressing inquiries or redirecting them as necessary.<br>• Maintain a tidy and organized reception area to create a welcoming and inviting atmosphere.<br>• Coordinate with staff members to relay messages and schedule appointments when required.<br>• Ensure accurate logging of visitor details and phone messages.<br>• Provide general administrative support to the team as needed.<br>• Adhere to company protocols and maintain confidentiality in all communications.
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in McLean, Virginia. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be working Monday to Friday form 8 am to 5 pm onsite.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly and assist them with inquiries or directions.</p><p>• Manage a multi-line phone system, answering inbound calls promptly and courteously.</p><p>• Coordinate concierge services to meet the needs of guests and staff.</p><p>• Perform filing and maintain accurate records to ensure efficient document management.</p><p>• Provide support in medical front office tasks, including scheduling and patient coordination.</p><p>• Maintain the front desk area, ensuring it is organized and welcoming.</p><p>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.</p><p>• Handle switchboard operations effectively, managing calls across multiple lines.</p><p>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.</p><p>• Assist with general administrative tasks as needed to support overall operations.</p>
<p>We are seeking a motivated, personable, and tech-savvy Front Desk Coordinator to join our team in Columbia, Maryland. This contract-to-permanent position is ideal for someone who thrives in a dynamic environment, enjoys delivering exceptional administrative and customer service support, and is comfortable navigating digital tools. If you are organized, proactive, and passionate about creating positive experiences, we invite you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors, including vendors, clients, and customers, ensuring a detail oriented and friendly first impression.</p><p>• Oversee the completion of necessary paperwork, sign-in protocols, and security procedures.</p><p>• Maintain cleanliness and organization in shared spaces such as the lobby, kitchen, and open work areas.</p><p>• Provide informative tours of office spaces, conference rooms, and virtual workspaces to potential clients.</p><p>• Support sales efforts by assisting new clients with leasing office spaces or booking meeting rooms.</p><p>• Manage special administrative tasks and projects as required to support the team.</p><p>• Operate a multi-line phone system, answering and directing inbound calls efficiently.</p><p>• Deliver concierge-style services to meet the needs of clients and visitors.</p><p>• Collaborate with team members to ensure smooth front desk operations and customer satisfaction.</p>
<p>We are seeking an organized and customer-focused Receptionist who is fluent in both English and Spanish. This role is responsible for creating a positive first impression for all visitors and providing exceptional administrative support to ensure smooth daily operations.</p><p>Job Summary</p><p>The Bilingual Receptionist serves as the first point of contact for patients and visitors in a healthcare setting. This role requires excellent customer service, professionalism, and the ability to communicate fluently in both English and Spanish while supporting front-desk operations and EMR workflows.</p><p>Responsibilities</p><p>• Greet and check in patients professionally in English and Spanish</p><p>• Answer and route incoming calls; respond to general inquiries</p><p>• Verify patient demographics, insurance, and consent forms</p><p>• Schedule, confirm, and update appointments in Athena or other EMR systems</p><p>• Collect copays and process basic payments as required</p><p>• Maintain organized front-desk and waiting areas</p><p>• Ensure confidentiality and compliance with HIPAA guidelines</p><p><br></p>
<p>Our client a cutting-edge publicly traded company in Montgomery County is looking for an experienced Tax Manager with expertise in corporate tax compliance, particularly in the areas of executive compensation and equity awards. In this newly created role, you will act as a strategic partner to teams across Human Resources, Legal, Finance, and Payroll, ensuring tax compliance, reporting, and planning for employee compensation and benefits programs. This position requires a deep understanding of tax regulations related to equity compensation, deferred compensation, payroll, and benefit plans, coupled with strong analytical and communication skills to guide decision-making within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Oversee multi-jurisdictional tax compliance and reporting for employee compensation and benefits, including equity compensation.</p><p>• Collaborate with Payroll to ensure accurate tax reporting and compliance for executive compensation arrangements, deferred compensation, and specialized programs.</p><p>• Prepare and contribute to executive compensation disclosures for annual proxy statements.</p><p>• Advise stakeholders on tax implications of employee mobility, remote work, relocations, and assignments to ensure compliance with jurisdictional requirements.</p><p>• Support annual compensation reconciliation processes and fringe benefit reporting.</p><p>• Ensure compliance with non-U.S. equity compensation reporting requirements.</p><p>• Monitor developments in federal, state, and international tax laws and assess their impact on compensation and benefits programs.</p><p>• Research and document tax implications of compensation and benefits strategies to inform compliance and decision-making.</p><p>• Conduct financial and tax analyses to evaluate the impact of proposed scenarios and develop actionable recommendations.</p><p>• Identify and implement process improvements to enhance tax compliance efficiency and accuracy, leveraging technology and best practices.</p><p><br></p><p>The ideal candidate for this Tax Manager - Comp & Benefits will have at least 6+ years of experience if you have a CPA, JD or MS and if not 8+ years for a BS in Accounting. This position requires a tax expert in the comp and benefits area including equity comp and ASC 718 plus the ability to work with and communicate well across all levels of the organization. Advanced analytical, problem solving and research skills. Comp range for this Tax Manager - Comp & Benefits role is 130K-160K + bonus and equity. This position is in the office 3 days/week. To apply to this job please do so through this post or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035. </p>
<p>We are looking for an experienced Receptionist to join our team in Rockville, Maryland. This contract position offers an opportunity to showcase your organizational and customer service skills in a dynamic, detail-oriented services environment. As the first point of contact for clients and visitors, you will play a key role in maintaining smooth operations and a welcoming atmosphere.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients in a professional and friendly manner</p><p>• Answer and route incoming phone calls and emails</p><p>• Schedule appointments and manage calendars as needed</p><p>• Maintain front desk organization and common areas</p><p>• Perform basic administrative tasks such as data entry, filing, and document preparation</p><p>• Receive and distribute mail and deliveries</p><p>• Ensure confidentiality of sensitive information</p>
<p>We are looking for a detail-oriented and friendly Receptionist for a contract position in Hyattsville, Maryland. In this role, you will play a key part in ensuring smooth daily operations by managing front desk responsibilities while providing exceptional customer service. This position requires strong organizational skills and the ability to handle multiple tasks efficiently.</p><p>Responsibilities:</p><p>• Greet visitors and clients in a professional and friendly manner</p><p>• Answer and route incoming phone calls and emails</p><p>• Schedule appointments and manage calendars as needed</p><p>• Maintain front desk organization and common areas</p><p>• Perform basic administrative tasks such as data entry, filing, and document preparation</p><p>• Receive and distribute mail and deliveries</p><p>• Ensure confidentiality of sensitive information</p><p><br></p>
