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6 results for Customer Service Manager in Atlanta, GA

Customer Service Representative

Duluth, GA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative in Georgia to provide attentive support to international clients. This contract opportunity with potential for a permanent role is ideal for someone who enjoys building client relationships, coordinating service needs, and keeping customers informed in a fast-moving freight environment. The person in this role will work closely with internal partners to help manage reporting, scheduling, and shipment visibility while delivering a consistently high standard of service. Responsibilities:• Serve as a primary point of contact for customer inquiries, delivering timely and attentive assistance across daily account needs.• Partner with operations and other internal teams to coordinate scheduling details, reporting requests, and freight status updates.• Track shipments and communicate proactively with clients regarding delivery progress, timing changes, and service-related concerns.• Address customer issues with a solution-focused approach, documenting details clearly and escalating matters when additional support is required.• Maintain organized and accurate records of account activity, customer communications, and service requests.• Support efficient handling of inbound calls, order-related updates, and account requests while meeting expected service levels.• Build lasting client relationships by providing dependable follow-through and a consistently customer-centered experience.
2026-07-28T00:00:00Z

Customer Service Representative

Duluth, GA
onsite
Temporary to Hire
18.2115 - 21.087 USD / Hourly
We are looking for a Customer Service Representative to join a motor freight forwarding organization. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-moving service environment and enjoys supporting client accounts with professionalism, accuracy, and urgency. In this role, you will serve as a key point of contact for customers, partnering with internal teams to coordinate shipment updates, scheduling needs, and account-related inquiries. Responsibilities:• Develop and maintain positive client relationships by delivering timely, courteous, and solutions-focused support across customer interactions.• Work closely with operations and other internal partners to coordinate reporting needs, shipment schedules, and freight status communication.• Respond to inbound inquiries and customer requests, providing proactive updates on delivery timelines, shipment activity, and service-related matters.• Track open issues, document account activity thoroughly, and escalate concerns to the appropriate teams when resolution requires additional support.• Enter and manage order-related information accurately while keeping customer records current and organized.• Balance multiple service requests at once while meeting response expectations and maintaining a high standard of detail and follow-through.• Support account management activities by helping customers navigate service questions and operational updates with clarity and professionalism.
2026-07-23T00:00:00Z

Customer Service

Buford, GA
onsite
Temporary / Contract
18 - 23 USD / Hourly
We are seeking a detail-oriented and customer-focused Customer Service Representative to support our call center and order processing operations. This role is responsible for handling inbound customer inquiries, processing orders accurately, resolving issues, and providing exceptional service throughout the customer experience. The ideal candidate thrives in a fast-paced environment, communicates professionally, and can manage multiple priorities while maintaining accuracy and efficiency.
2026-07-24T00:00:00Z

Technical Customer Service Representative

Atlanta, GA
onsite
Temporary / Contract
18 - 18 USD / Hourly
About the RoleThis is an excellent entry-level opportunity for someone looking to start a career in technology and customer support. While this is not a highly technical IT position, it provides valuable hands-on experience supporting mobile users, troubleshooting common device issues, and developing customer service skills that translate well into future IT and help desk roles.You will join a structured training program and work within a customer support environment, assisting users with wireless service and device-related issues while delivering an exceptional customer experience. What You'll Gain<ul><li>Front-line technical support experience</li><li>Strong customer service and communication skills</li><li>Exposure to mobile device troubleshooting (iOS and Android)</li><li>Experience working in a structured technology support environment</li><li>A pathway into future IT support, NOC, and service desk opportunities</li></ul>Responsibilities<ul><li>Serve as the first point of contact for customers experiencing wireless service or device-related issues</li><li>Assist customers with device setup, SIM activation, call, text, and data service concerns</li><li>Follow established troubleshooting procedures and support workflows</li><li>Guide customers through basic troubleshooting steps, including: Network setting resets, APN updates, SIM card reinsertion, device reboots, and account verification</li><li>Escalate more complex issues involving provisioning, network outages, number porting, or advanced device problems</li><li>Answer customer questions regarding service plans, device compatibility, and available features</li><li>Accurately document customer interactions within ticketing and CRM systems</li><li>Provide clear, professional, and patient communication to customers of varying technical skill levels</li><li>Adhere to quality, compliance, and performance standards</li></ul>*Please note: This is a 100% onsite role, Monday-Friday, and no exceptions will be made. Please do not apply to this posting if you're not already local to Metro ATL and willing to work 100% onsite.
2026-08-10T00:00:00Z

Call Center Representative

Norcross, GA
onsite
Temporary to Hire
18.05 - 20.9 USD / Hourly
We are looking for a motivated Call Center Representative to join a fast-paced team in Georgia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys engaging business owners by phone, building interest in services, and creating appointment opportunities for a sales team. The role starts in an on-site setting and may offer hybrid flexibility over time based on performance. Candidates who are confident communicators and comfortable with a high-volume outbound environment will be well positioned for success. Responsibilities: • Place a high volume of outbound calls each day to reach businesses and introduce services in a detail-oriented manner. • Connect with owners and decision-makers to generate interest and arrange meetings for the sales team. • Use provided call lists and customer service software to track outreach activity, update records, and document results accurately. • Apply effective cold calling and warm calling techniques to move conversations toward scheduled appointments. • Represent the organization with strong customer service skills while maintaining a positive and persuasive phone presence. • Collaborate with internal sales partners to support appointment-setting goals and overall team performance. • Follow established call center procedures, productivity expectations, and quality standards throughout the workday. • Assist with additional administrative or support tasks as assigned to meet business needs.
2026-08-05T00:00:00Z

Account Manager

Atlanta, GA
onsite
Permanent / Full Time
120000 - 130000 USD / Yearly
We are looking for an Account Manager to support business clients and strengthen long-term customer partnerships in Atlanta, Georgia. This role focuses on responding to incoming opportunities, guiding clients through solutions, and helping drive revenue growth through consultative sales efforts. The ideal candidate is confident managing multiple accounts, skilled at building trust, and comfortable working in a fast-paced B2B environment. Responsibilities: • Manage a portfolio of business accounts and serve as a consistent point of contact for client needs and opportunities. • Respond to inbound inquiries promptly, assess customer requirements, and recommend appropriate products or services. • Develop and maintain strong client relationships to encourage retention, satisfaction, and account expansion. • Identify sales opportunities within existing and prospective accounts to support overall business growth. • Coordinate with internal teams to ensure timely follow-up, accurate information, and effective service delivery. • Track account activity, pipeline progress, and client interactions to maintain organized and up-to-date records. • Prepare proposals, pricing details, and solution recommendations tailored to customer objectives.
2026-07-17T00:00:00Z