<p><strong>HEAD OF CUSTOMER SERVICE - International Company Located in Duluth</strong></p><p>We’re looking for a <strong>Head of Customer Service </strong>for one of our clients located in Duluth. The Head of Customer Service will be responsible for overseeing the entire customer journey—from initial onboarding through renewal and expansion. This strategic role is critical to driving engagement, retention, and growth across their customer base. As part of the senior leadership team, you’ll build and execute a world-class customer experience strategy that sets us apart in the industry. You’ll oversee customer success operations, champion cross-functional collaboration, and ensure that every client touchpoint is seamless, supportive, and value-driven.</p><p><br></p><p><strong>What You’ll Be Doing: </strong></p><ul><li>Design and implement a customer success vision aligned with business growth goals</li><li>Own key metrics like churn, CLTV, and net revenue retention</li><li>Champion a customer-first mindset across all departments</li><li>Lead and scale a high-performing team (Account Managers, Client Engagement, Onboarding & Support)</li><li>Provide coaching, resources, and direction to drive performance and career growth</li><li>Manage the post-sale customer journey to ensure satisfaction, loyalty, and long-term success</li><li>Identify and proactively solve issues to reduce churn and increase advocacy</li><li>Collaborate closely with Sales, Marketing, Product, and Operations to align strategies and deliver seamless customer experiences</li><li>Deliver customer insights that influence product innovation and go-to-market plans</li><li>Lead customer expansion through upselling, cross-selling, and value realization</li><li>Continuously improve processes around onboarding, renewals, and customer lifecycle</li><li>Leverage customer success platforms and CRM tools to track health scores, engagement, and retention</li><li>Report on trends, risks, and performance to executive leadership</li></ul><p><br></p>
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
<p>Responsibilities:</p><p>• Deliver exceptional customer service by addressing inquiries, resolving complaints, and managing claims in line with legal regulations.</p><p>• Support sales and promotional activities by coordinating communication and installations with customers.</p><p>• Develop and implement initiatives to proactively inform and educate customers about products and services.</p><p>• Analyze customer feedback and surveys to identify areas for improvement and create actionable plans.</p><p>• Follow established procedures and guidelines to ensure consistency in decision-making and task execution.</p><p>• Maintain accurate records of customer interactions and claims to support efficient resolution and reporting.</p><p>• Collaborate with internal teams to enhance customer satisfaction and streamline processes.</p><p>• Provide training and guidance to customers on product usage and service options.</p><p>• Ensure compliance with consumer laws and company policies in all interactions.</p><p>• Assist in planning and executing customer-focused strategies to drive engagement and loyalty.</p>
<p>We are looking for an experienced Program Management Consultant to join our team on a contract basis. In this role, you will oversee complex projects, coordinate cross-functional teams, and ensure seamless execution of deliverables. This position offers an exciting opportunity to apply your expertise in project management and client relations within a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement project plans, ensuring alignment with organizational goals and timelines.</p><p>• Collaborate with cross-functional teams to streamline operations and optimize processes.</p><p>• Monitor project progress and address any issues or risks to maintain timely delivery.</p><p>• Conduct research and analysis to support decision-making and improve project outcomes.</p><p>• Provide training and guidance to team members to enhance their understanding of policies and procedures.</p><p>• Manage client relations, ensuring high levels of satisfaction and effective communication.</p><p>• Troubleshoot operational challenges and propose innovative solutions.</p><p>• Serve as a liaison between stakeholders to facilitate negotiation and resolve conflicts.</p><p>• Review and refine project methods to ensure efficiency and compliance with standards.</p><p>• Prepare detailed reports and presentations to communicate progress and results to leadership.</p>
<p><strong>SUPPLY CHAIN - Procurement & Production Manager</strong></p><p>Our client, a manufacturing company, is seeking an experienced<strong> Procurement & Production Manager</strong> to oversee supplier relationships, procurement agreements, and production planning activities. This role is vital to ensuring seamless order fulfillment and efficient inventory management aligned with production schedules and sales forecasts.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage the end-to-end order fulfillment process, including purchase order entry, administration, and expediting inbound products.</li><li>Track purchase orders to ensure timely processing and compliance with customer satisfaction standards.</li><li>Oversee new vendor setup and maintain key supplier relationships.</li><li>Monitor inventory levels to balance customer satisfaction and cost efficiency.</li><li>Prepare and analyze procurement reports to track KPIs such as inventory turns and service levels; make recommendations for improvements.</li><li>Support global and local forecast planning, adjusting sourcing as necessary.</li><li>Collaborate closely with corporate procurement to implement global strategies and policies.</li><li>Manage packaging, subcontractor processes, and third-party service providers.</li><li>Coordinate with customer service, order entry, and sales teams for effective communication.</li><li>Adjust order quantities in response to changing business needs.</li><li>Facilitate process improvements to optimize procurement, logistics, and materials management.</li><li>Manage production planning for injection molding and assembly operations, aligning sales planning with production schedules.</li><li>Coordinate short- to medium-term service requirements and capacity reservations.</li><li>Track order deadlines and initiate corrective actions as needed to maintain on-time delivery.</li></ul><p><br></p>
We are looking for a Claims Support specialist to join our team in Alpharetta, Georgia. This Contract position requires an individual with strong organizational skills who can handle claims processing, customer service, and administrative tasks with efficiency and attention to detail. The role is fully onsite, with a five-day workweek, offering an excellent opportunity to contribute to a dynamic office environment.<br><br>Responsibilities:<br>• Verify and review the accuracy of information for newly received claims in accordance with coverage guidelines.<br>• Update claim files within the system as instructed by claims representatives.<br>• Process loss payments using Claim Vision and ensure all transactions are accurately recorded.<br>• Deliver exceptional customer service to agents, insureds, clients, and other stakeholders.<br>• Handle the processing of authorized payments and maintain detailed records.<br>• Input data, correspondence, and diary updates into the system, while preparing form letters and maintaining documentation.<br>• Perform administrative duties such as typing, photocopying, indexing, and filing to support claims operations.<br>• Calculate wages and draft well-crafted correspondence related to claims.<br>• Contact insureds to request missing information required for claim file completion.<br>• Apply basic knowledge of Southeastern jurisdiction laws related to workers' compensation, when necessary.
We are looking for a proactive and organized Front Desk Coordinator to join our team on a contract basis in Atlanta, Georgia. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth daily operations and clear communication. This position is ideal for someone with excellent multitasking abilities and a keen attention to detail.<br><br>Responsibilities:<br>• Welcome guests warmly, ensuring they feel comfortable and attended to.<br>• Coordinate team meetings, including scheduling and providing necessary materials.<br>• Handle incoming and outgoing mail, including sorting, distributing, and preparing items for dispatch.<br>• Perform scanning, filing, and sending of documents to support administrative needs.<br>• Answer and manage a multi-line phone system, directing calls appropriately and providing accurate information.<br>• Assist with concierge-style services, offering support to both internal staff and visitors.<br>• Maintain the front desk area, ensuring it is tidy and presentable at all times.<br>• Address inbound inquiries in a timely and efficient manner, both over the phone and in person.<br>• Provide general administrative support to ensure seamless day-to-day operations.
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
<p><strong>TAX MANAGER (CPA) – Public Accounting Practice</strong></p><p><em>Recruiting on behalf of our client in the Atlanta Metro area</em></p><p>Are you an experienced tax professional ready to take on a leadership role? Our client, an established CPA firm, is seeking a <strong>Tax Manager</strong> to join their Tax Team. You’ll play a key role in guiding complex tax preparation and review engagements spanning high net worth individuals, partnerships, corporations, and estates/trusts.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Independently review tax return engagements to ensure quality and compliance.</li><li>Mentor and support other members of the Tax Team.</li><li>Prepare and file complex tax returns for diverse clients.</li><li>Organize supporting work papers and maintain high standards in documentation.</li><li>Collaborate within the team and maintain open communication with leadership.</li><li>Build and maintain positive client relationships through exceptional service.</li><li>Conduct tax research and keep current with tax law updates.</li></ul><p><br></p>
We are looking for an experienced Product Manager to join our team in Alpharetta, Georgia. In this role, you will oversee the development and execution of product strategies, ensuring alignment with client needs and organizational goals. You will play a pivotal role in driving product innovation, fostering client engagement, and collaborating across teams to deliver impactful solutions.<br><br>Responsibilities:<br>• Develop and implement product strategies that emphasize client satisfaction, retention, and engagement from a global perspective.<br>• Manage the customer product roadmap, ensuring timely delivery of new features and updates that address client needs.<br>• Lead initiatives to enhance client relationships by deepening engagement and maximizing the value clients derive from the product.<br>• Act as a strong advocate for clients, ensuring their feedback and requirements are integrated into the product development process.<br>• Conduct regular client meetings, presentations, and demonstrations to keep them informed about updates and new features.<br>• Leverage customer insights to identify opportunities for product enhancements and innovative features.<br>• Collaborate with internal teams to align product roadmaps with client expectations and broader business objectives.<br>• Partner with sales teams to understand client challenges and identify opportunities for tailored product solutions.<br>• Communicate product updates and manage expectations effectively within the team to ensure seamless client experiences.<br>• Support global launch teams in delivering sales enablement materials and ensuring alignment with sales needs.
<p>Job title: Senior Business Analyst,</p><p><br></p><p>Hybrid 3 days onsite in the Marietta area!</p><p><br></p><p>Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients.</p><p><br></p><p>As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.</p><p>In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.</p><p><br></p><p><br></p><p><br></p>
<p><strong>AUDIT MANAGER – Public Accounting</strong></p><p>Are you a seasoned audit professional looking to step into a leadership role? My client is an established CPA firm. They are seeking a talented <strong>Audit Manager </strong>to join their Audit & Assurance team. In this role, you’ll plan and manage financial statement engagements across a variety of industries, including construction, real estate, employee benefit plans, nonprofits, and closely held businesses.</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Plan, manage, and perform financial statement audit engagements.</li><li>Gain a deep understanding of client operations, processes, and business goals to inform audit procedures.</li><li>Work independently and collaboratively within a dynamic team.</li><li>Communicate effectively with engagement team members and maintain open dialogue.</li><li>Deliver exceptional service and foster positive client relationships.</li><li>Be available to travel to client locations within the Atlanta Metro area.</li></ul><p><br></p>
We are on the lookout for a Dynamics 365 Solution Architect to be a part of our team situated in Atlanta, Georgia. In this role, you will be primarily tasked with the responsibility of managing customer inquiries, ensuring the maintenance of precise customer records, and processing customer applications with utmost accuracy.<br><br>Responsibilities: <br><br>• Efficiently handle customer inquiries related to Dynamic CRM<br>• Accurately process customer applications associated with Dynamics 365 solutions<br>• Ensure the management and update of customer records in Dynamics 365<br>• Monitor customer accounts within Dynamics 365 and take necessary actions<br>• Implement Dynamic CRM skills to optimize customer interaction and service<br>• Contribute to team efforts in maintaining a smooth workflow in Dynamics 365 operations<br>• Identify and address any issues or discrepancies in customer records<br>• Collaborate with other team members to ensure customer satisfaction<br>• Utilize Dynamics 365 platform to streamline customer service processes<br>• Continuously update knowledge and skills related to Dynamics 365 and Dynamic CRM.
<p>We are offering a short term contract employment opportunity for an Accounting Clerk. As a part of our team, your role will be pivotal in maintaining our financial records, including purchases, sales, receipts, and payments. You will be working closely with our accounting team to create and analyze financial reports and ensure legal requirements compliance, process accounts payable and receivable and manage invoices and tax payments. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle accounts payable and receivable, ensuring timely processing of payments and collections.</p><p>• Conduct data entry tasks related to financial transactions in our database.</p><p>• Manage vendor information meticulously, ensuring all records are up-to-date and accurate.</p><p>• Collaborate with the team in a high-volume, fast-paced environment to maintain seamless financial operations.</p><p>• Review and file invoices, maintaining an organized record of all transactions.</p><p>• Oversee the preparation of expense reports, ensuring accuracy and compliance with company policies.</p><p>• Utilize accounting skills to provide customer service for invoice inquiries.</p><p>• Leverage software tools such as Microsoft Excel, Oracle, QuickBooks, and SAP to streamline and automate financial operations.</p><p>• Engage in account reconciliation activities to ensure accuracy of all financial data.</p><p>• Support the billing process, ensuring all invoices are sent to customers in a timely manner.</p>
We are seeking a dedicated Collections Specialist to join us on a contract-to-permanent placement basis. This is an exciting opportunity for someone looking to make an impact in a fast-paced, structured work environment.<br><br>Responsibilities:<br><br>Perform B2B collections activities<br>Process and track data entry and reporting<br>Handle account reconciliations and manage client communications<br>Provide exceptional customer service while managing payment and collections processes<br>Collaborate with team members to streamline collection procedures<br>Utilize Excel for reporting and data management<br>Support other administrative tasks as needed<br>Expectations:<br><br>100% in-office role (no hybrid flexibility)<br>Structured work hours: Monday to Friday, 8:00 AM - 5:00 PM<br>1-hour lunch break<br>Requirements:<br><br>Experience with B2B collections<br>Intermediate Excel skills (reporting, data analysis)<br>Customer-centric approach and strong communication skills<br>Computer savvy with strong attention to detail<br>SAP experience is a plus but not required<br>Ability to work independently and within a team
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
<p>We are looking for an experienced B2B Collections Specialist to join our team in Alpharetta, Georgia. In this Contract-to-permanent position, you will play a vital role in managing customer accounts, ensuring timely payments, and addressing any discrepancies. This opportunity is ideal for someone with a strong background in commercial collections who thrives in a collaborative and detail-driven environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the collection process for assigned accounts, ensuring prompt resolution of overdue payments.</p><p>• Negotiate payment arrangements and address billing disputes with professionalism and a customer-focused approach.</p><p>• Investigate and reconcile customer accounts, including handling unapplied cash, short payments, and discrepancies.</p><p>• Analyze aging reports to track overdue balances and escalate unresolved collection issues as needed.</p><p>• Collaborate with internal departments, such as Accounting, Sales, and Customer Service, to address client concerns effectively.</p><p>• Maintain detailed records of collection activities and update systems accurately.</p><p>• Prepare and deliver regular reports on collection outcomes, delinquency patterns, and financial risk exposure.</p><p>• Support initiatives aimed at improving collection workflows and reducing Days Sales Outstanding (DSO).</p>
<p><strong>Job Description</strong>: We are seeking a skilled and detail-oriented <strong>Collections Specialist</strong> with <strong>4+ years of experience</strong> to join our client’s team. The ideal candidate will be responsible for managing and executing the accounts receivable and collections process to ensure the timely recovery of outstanding obligations. This role requires a strong understanding of collections practices, excellent communication skills, and the ability to handle customer interactions professionally while reducing delinquencies.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li><strong>Accounts Receivable Management</strong>: Monitor, review, and manage past-due accounts to ensure timely resolution of outstanding balances.</li><li><strong>Customer Communication</strong>: Contact customers via phone, email, and written correspondence to follow up on delinquent payments and resolve account discrepancies effectively.</li><li><strong>Payment Arrangements</strong>: Negotiate payment plans and establish repayment schedules to recover overdue balances while maintaining positive customer relationships.</li><li><strong>Documentation</strong>: Accurately document all collection activities and maintain updated records of communications and payment statuses in company systems.</li><li><strong>Dispute Resolution</strong>: Investigate and resolve payment disputes or discrepancies in coordination with internal departments (e.g., sales, billing, or finance).</li><li><strong>Reporting</strong>: Prepare and present regular reports on aging accounts, collection progress, and cash flow impacts to management.</li><li><strong>Compliance</strong>: Ensure adherence to federal, state, and local laws and regulations regarding collections practices.</li><li><strong>Team Collaboration</strong>: Work closely with the billing, customer service, and legal teams to streamline the accounts receivable process and reduce outstanding debt balances.</li></ul><p><br></p>
<p>Risk Advisory – IT Audit Manager</p><p>Location: Atlanta, GA (Hybrid)</p><p>Does NOT offer sponsorship or C2C now or in the future</p><p><br></p><p>Robert Half is seeking an experienced and driven IT Audit Manager to join a Risk Advisory Services practice. In this leadership role, you will manage and deliver IT risk consulting engagements—including SOX compliance, SOC readiness and reporting, and cybersecurity assessments—across a variety of industries. You’ll work closely with clients to enhance their internal control environments, manage compliance efforts, and mitigate risk.</p><p><br></p><p><br></p>
<p>Robert Half Marketing and Creative in Atlanta is seeking a Sr. Project Manager to add to growing agency team in Vinings. </p><p><br></p><p>• Be the key liaison between our clients and our Creative/Production team. </p><p>• Manage projects including the collection of assets and information from inception to completion, and must be proactive, quick thinking, a problem solver and ultra-organized, ensuring account satisfaction and service excellence. </p><p>• Project manage the day-to-day execution and optimization of Creative Services projects -assessing marketing needs, determining goals and coordinating projects. </p><p>• Maintain knowledge of visual merchandising goals and brand standards focused on POP materials. This includes resolving and escalating issues and barriers.</p><p>• Work closely with the designers, copywriters, traffic managers and production staff to ensure all deadlines are met on time.</p><p>• Expensive POP experience is required.</p>
<p>Robert Half Marketing and Creative in Atlanta is seeking a Sr. Project Manager to add to growing agency team in Vinings. </p><p><br></p><p>• Be the key liaison between our clients and our Creative/Production team. </p><p>• Manage projects including the collection of assets and information from inception to completion, and must be proactive, quick thinking, a problem solver and ultra-organized, ensuring account satisfaction and service excellence. </p><p>• Project manage the day-to-day execution and optimization of Creative Services projects -assessing marketing needs, determining goals and coordinating projects. </p><p>• Maintain knowledge of visual merchandising goals and brand standards focused on POP materials. This includes resolving and escalating issues and barriers.</p><p>• Work closely with the designers, copywriters, traffic managers and production staff to ensure all deadlines are met on time.</p><p>• Expensive POP experience is required.</p>
<p><strong>ACCOUNTING MANAGER - Acquisitions Oriented Manufacturer in Duluth, GA</strong></p><p>My client, a dynamic and acquisitions-oriented manufacturer in Duluth, GA, is seeking an experienced <strong>Accounting Manager</strong> to oversee day-to-day accounting operations and support ongoing financial process improvements. Reporting to the Controller, this role is responsible for managing core accounting functions, including accounts payable, cash management, inventory, general ledger, invoicing, collections, government reporting, and the preparation of monthly financial reports. The Accounting Manager will provide leadership, ensure the integrity of financial information, and collaborate with internal stakeholders to meet organizational goals.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee daily accounting operations, including accounts payable, cash management, inventory, general ledger, invoicing, and collections.</li><li>Coordinate month-end close processes, including reviewing and posting key journal entries, accruals, and intercompany transactions.</li><li>Prepare and analyze monthly financial statements and management reports, ensuring accuracy and completeness.</li><li>Ensure compliance with accounting principles, policies, and internal controls.</li><li>Manage sales and use tax calculation and reporting.</li><li>Process accounts payable for local vendors and intercompany transactions.</li><li>Invoice orders, track backlog, and follow up on collections in collaboration with project and sales teams.</li><li>Support payroll and benefits accounting, ensuring accurate reflection of employee expenses.</li><li>Assist with annual budgeting, forecasting, and driving results toward financial targets.</li><li>Lead and contribute to projects focused on process improvement, system enhancements, and financial reporting efficiency.</li><li>Provide deliverables for statutory and management reporting, annual audits, and ad hoc projects such as internal control reviews and strategic initiatives.</li><li>Collaborate with various departments to provide financial insights and support decision-making.</li></ul>
We are looking for a dedicated Legal Assistant to join our team in Sandy Springs, Georgia. This Contract to permanent position offers the opportunity to support legal operations and contribute to the success of the firm through your organizational and communication skills. The role involves a variety of tasks, making it ideal for a self-motivated individual eager to grow in a detail-oriented legal environment.<br><br>Responsibilities:<br>• Draft and prepare legal documents in accordance with established procedures.<br>• Accurately file legal documents and ensure timely submissions.<br>• Communicate effectively with internal team members and external partners to address inquiries and coordinate tasks.<br>• Provide exceptional customer service while maintaining professionalism in all interactions.<br>• Manage multiple responsibilities simultaneously while adhering to deadlines.<br>• Utilize computer systems and software tools to streamline processes and maintain records.<br>• Assist in consumer collections and support civil litigation processes.<br>• Contribute to team efforts by taking on additional duties as assigned.
<p>Job Title: Data Scientist (with Data Engineering Expertise)</p><p>Location: Atlanta GA</p><p>Hybrid 3 days onsite</p><p><br></p><p>Overview</p><p>We are looking for a highly motivated and skilled Data Scientist who also brings strong Data Engineering capabilities. This is a hybrid role with a primary focus on data science—developing advanced analytics and predictive solutions—while also requiring flexibility to support data engineering efforts and responsibilities when needed (you will be deeply analytical, technically proficient, and capable of leveraging tools like Databricks, SQL, ETL pipelines, PySpark, and Python as well).</p><p>In this position, you’ll have end-to-end ownership of identifying and understanding data-driven business opportunities and translating them into actionable, predictive, and scalable analytics solutions. You’ll take ownership of converting data into actionable insights that drive business value and support our customers' strategic goals.</p><p>You'll build data-driven applications that solve real-world business challenges and partner with both internal teams and customers to deliver high-impact outcomes. This is a strategic and hands-on role where curiosity, technical expertise, and a passion for creating value through data are essential. If you're passionate about solving complex business problems with data and enjoy working in a fast-paced, customer-focused environment, this role is for you.</p><p><br></p><p>Key Responsibilities</p><p>Data Science</p><ul><li>Partner with customers and internal stakeholders to identify business opportunities and deliver predictive, actionable solutions</li><li>Develop data-driven applications that solve real-world customer problems</li><li>Stay current with trends in machine learning and AI, and apply best-in-class tools, libraries, and technologies</li><li>Serve as a subject matter expert on generating insights from data and developing machine learning models</li><li>Design and build intuitive, interactive data visualizations to communicate findings</li><li>Lead pilot projects with customers, measure business value and impact</li><li>Transition successful pilots into production-ready commercial applications</li><li>Collaborate with platform architects to ensure designs align with security and architecture best practices</li><li>Review code and solutions before deployment to ensure quality and performance</li><li>Work with and oversee contractors to deliver high-quality outcomes</li></ul><p>Data Engineering</p><ul><li>Design and develop high-performance data ingestion pipelines using Azure Databricks and Azure Data Factory</li><li>Work with event-based streaming technologies to process real-time data</li><li>Architect and implement scalable Data Lakehouse solutions</li><li>Support development and delivery of related components such as APIs and search functionality</li><li>Evaluate and select tools based on technical performance and customer requirements</li><li>Operate within Agile and DevOps frameworks to deliver iteratively from proof-of-concept to production</li><li>Ensure all engineering solutions meet security and enterprise architecture standards</li><li>Perform thorough code reviews to maintain high-quality standards</li></ul>
We are looking for an experienced Underwriting Associate to join our team in Alpharetta, Georgia. In this role, you will play a key part in supporting the underwriting process within the Wholesale Environmental group, ensuring accurate data conversion and policy registration. This is a long-term contract position that offers the opportunity to work in-office five days a week, with potential remote flexibility after training and demonstrated proficiency.<br><br>Responsibilities:<br>• Collaborate with underwriting and operations teams to ensure the accurate conversion of Environmental Accounts into the new system.<br>• Prepare renewal applications and documents for underwriter review, ensuring all data is properly translated into the policy registration system.<br>• Manage an assigned book of business to meet deadlines for policy renewals and updates.<br>• Analyze year-over-year reports to identify trends and discrepancies.<br>• Maintain electronic files, records, and data in accordance with administrative and clerical procedures.<br>• Provide excellent customer service by meeting established quality and time standards.<br>• Prioritize tasks and coordinate personal workflows to ensure efficiency and accuracy.<br>• Take ownership and accountability for work products while adhering to high-quality standards.<br>• Adapt quickly to a fast-paced, dynamic environment while managing high volumes of work.<br>• Establish and maintain effective working relationships with both internal and external stakeholders.
