<p><strong>Overview</strong></p><p>In this role you'll be contributing your knowledge and ideas to help our client's Professional Services team with implementation projects of their family of products. You will be responsible for overseeing/managing the end-to-end delivery to clients, ensuring high-quality solutions are delivered on time and within budget. You will also work closely with cross-functional teams, clients, and stakeholders to ensure seamless service delivery and customer satisfaction.</p><p> </p><p><strong>This is a hybrid position in Alpharetta –</strong> 3 days per week onsite – and will report to the Director of Professional Services.</p><p><br></p><p><strong>Responsibilities: </strong></p><p><strong>Planning & Execution</strong></p><p>·       Develop, maintain, and distribute comprehensive project plans and communication strategies; ensure clients receive standardized project templates.</p><p>·       Organize and lead project kick-off meetings with both clients and internal stakeholders to establish alignment and expectations.</p><p>·       Maintain accurate and current project timelines, budgets, and status reports within Smartsheet.</p><p>·       Continuously update resource allocations; proactively request or release resources in alignment with project execution needs.</p><p>·       Manage project budgets, providing regular updates on financial performance and expenditure tracking.</p><p>·       Coordinate with Finance to initiate invoice generation in accordance with established project milestones.</p><p>·       Govern project scope and implement the change control process when modifications are required</p><p><strong>Stakeholder & Team Coordination</strong></p><p>·       Facilitate the clear definition and communication of roles and responsibilities across all project stakeholders, including sponsors, clients, and technical teams.</p><p>·       Schedule and lead cross-functional meetings, capturing key decisions and actionable items to ensure accountability.</p><p>·       Engage with clients to understand their needs, expectations, and satisfaction levels; address concerns with urgency and professionalism.</p><p><strong>Risk Management & Process Improvement</strong></p><p>·       Identify and assess risks related to service delivery; develop and implement mitigation strategies to minimize impact.</p><p>·       Apply industry best practices to enhance service delivery performance and operational efficiency.</p><p>·       Collaborate with leadership to support dynamic resource management, ensuring alignment with the Professional Services project pipeline.</p>

<p><strong>Qualifications: </strong></p><p><strong>Experience & Professional Background</strong></p><p>·       5+ years of experience managing software development and implementation projects in complex environments and mid-to-large companies.</p><p>·       Proven track record delivering these kinds of projects on time and within budget.</p><p><strong>Project Management Expertise</strong></p><p>·       In-depth knowledge of the Project Management discipline.</p><p>·       Strong knowledge of MS Project and MS Office tools (PowerPoint, Word, Excel).</p><p>·       Solid knowledge in resource management and resource forecasting.</p><p>·       Ability to manage multiple service delivery projects concurrently.</p><p><strong>Communication & Interpersonal Skills</strong></p><p>·       Excellent facilitator and team leader with a collaborative approach.</p><p>·       Superior customer service attitude with a professional, courteous, and objective demeanor.</p><p>·       Excellent presentation skills.</p><p><strong>Personal Attributes</strong></p><p>·       Highly organized and detail-oriented.</p><p>·       Strong sense of urgency and ability to act promptly across multiple project events.</p><p>·       Effective problem-solving and decision-making skills.</p><p><strong>Additional Requirements</strong></p><p>·       Willingness and ability to travel to client sites as needed.</p><p><strong>Preferred Technical Knowledge (Plus)</strong></p><p>·       Understanding of the software development lifecycle.</p><p>·       Knowledge of RDBMS, cloud technologies (AWS, Azure, GCP), virtualization, programming languages, communication protocols, and networking.</p><p>·       Experience with WLA implementation/conversion projects</p><p><br></p><p><strong>Nice to Have:</strong></p><p>Proficiency in Spanish or German</p><p><br></p><p>***Please note, this is a hybrid position in Alpharetta, GA. Please do not apply if you're not local to Metro ATL and willing to be onsite 3 days/week!***</p>

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