14 Results for Help Desk Analyst I Jobs in Allentown, PA

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Help Desk/Desktop Support Analyst

Bridgewater, NJ
onsite
Temporary / Contract
39.59 - 45.84 USD / Hourly
We are looking for a Executive Support Analyst to provide hands-on technical support for end users (VIP, C-Suite, Executives) in Bridgewater, New Jersey. This Contract position is ideal for someone who can resolve day-to-day desktop and system issues efficiently while delivering dependable service in a healthcare-related environment. The role focuses on troubleshooting Microsoft Windows platforms, supporting user access, and managing incoming service requests with professionalism and urgency. Responsibilities:• White-Glove, VIP , Executive Support is a must. It must be your dedicated job, not something done from time to time.• Diagnose and resolve problems involving Microsoft Windows and Windows 10 systems in a timely manner.• Manage service desk ticket queues, document issue details, and track requests through completion.• Support user account access and permissions by performing routine Active Directory tasks.Experience with Intune MDM is essential• Troubleshoot common technical incidents, identify root causes, and escalate more complex issues when needed.• Install, configure, and maintain desktop devices and related software to ensure reliable performance.• Communicate clearly with employees regarding issue status, next steps, and expected resolution timelines.
2026-10-29T18:43:48Z

Help Desk/Desktop Support Analyst

Malvern, PA
onsite
Temporary / Contract
22.00 - 25.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for faculty, staff, and students in Malvern, Pennsylvania. This Long-term Contract position focuses on maintaining a reliable end-user computing environment across classrooms, offices, and shared spaces while providing responsive support for day-to-day technology issues. The ideal candidate brings strong customer service skills, broad desktop support experience, and the ability to work effectively with both onsite personnel and remote IT leadership. Responsibilities: • Provide in-person technical support for end users, addressing desktop, laptop, and device-related issues in a timely and detail-oriented manner. • Manage incoming service requests, diagnose problems, and complete ticket resolution with clear communication and consistent follow-through. • Support a diverse device environment that includes macOS, Windows, and Chromebook systems, ensuring users can work effectively across platforms. • Assist with administration and day-to-day support of Google Workspace tools, Google Admin Console functions, and Chromebook deployments. • Troubleshoot common connectivity and hardware problems involving wireless access, printers, peripherals, and basic network-related issues. • Deliver audio/visual assistance for instructional and event spaces, including projector setup, sound system support, and issue resolution during use. • Work closely with local technical colleagues to coordinate support activities and maintain smooth technology operations across the site. • Follow established direction from remote technology leadership while aligning onsite support activities with broader IT standards and priorities. • Record incidents, solutions, and support procedures accurately to improve knowledge sharing and service continuity.
2026-10-20T15:18:46Z

Help Desk/Desktop Support Analyst

Bridgewater, NJ
onsite
Temporary / Contract
31.66 - 36.66 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced healthcare environment in Bridgewater, New Jersey. This Long-term Contract position focuses on delivering reliable technical assistance, resolving day-to-day hardware and software issues, and ensuring employees can work efficiently across Microsoft-based systems. The ideal candidate brings a strong customer-service mindset, practical troubleshooting ability, and hands-on experience supporting Windows environments and directory-based user administration. Responsibilities: • Provide front-line technical support for desktop, laptop, and workstation issues reported by employees across the organization. • Diagnose and resolve problems related to Microsoft Windows operating systems, user access, and common business applications in a timely manner. • Manage service desk requests by documenting incidents, prioritizing work, and following through to resolution with clear user communication. • Support account-related tasks within Active Directory, including user access updates, password assistance, and basic administrative maintenance. • Troubleshoot hardware, software, and peripheral issues to minimize downtime and restore normal operations quickly. • Escalate complex incidents when needed and collaborate with other IT team members to ensure effective problem resolution. • Maintain accurate records of support activity, recurring issues, and applied fixes to improve service consistency. • Assist with setup, configuration, and ongoing support of Windows 10 devices for new and existing users.
2026-10-29T18:43:48Z

L2 IT Support Specialist

Boothwyn, PA
onsite
Temporary / Contract
28.50 - 33.00 USD / Hourly
We are looking for a Contract L2 IT Support Specialist to deliver advanced technical support for employees in Pennsylvania, while helping keep day-to-day technology operations stable and efficient. This role serves as a key escalation point for complex end-user issues and contributes to the administration of systems, devices, and core business applications across multiple locations. The position also works closely with internal teams and external service partners to support infrastructure improvements, site growth, and broader IT initiatives. Responsibilities: • Resolve escalated support requests involving desktops, laptops, printers, mobile devices, and related hardware that require Tier II technical expertise. • Diagnose and correct issues affecting Windows environments, endpoint performance, application functionality, network access, and user connectivity. • Provide both onsite and remote assistance to employees across corporate and branch locations, ensuring timely and attentive service. • Administer user accounts, access rights, security groups, and identity-related tasks within Active Directory and Microsoft Entra ID. • Support endpoint management, device security controls, and Windows-based infrastructure in coordination with internal standards and operational needs. • Assist with Azure administration and hybrid cloud support activities, including troubleshooting access and environment-related issues. • Investigate network-related problems involving TCP/IP, wireless connections, remote access, and overall branch connectivity. • Support enterprise applications and other operational platforms by handling incidents, upgrades, testing, and vendor coordination. • Manage imaging, deployment, replacement, repair, and tracking of IT hardware while maintaining accurate asset inventory and documentation. • Contribute to office expansions, branch integrations, infrastructure enhancements, and technology standardization efforts, including recommendations for improved tools and solutions.
2026-11-06T18:33:43Z

Help Desk/Desktop Support Analyst

Somerset, NJ
onsite
Temporary / Contract
17.10 - 19.80 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in Somerset, New Jersey within the health pharm/biotech industry. This Long-term Contract position is ideal for someone who enjoys resolving technical issues, delivering dependable customer support, and working across desktop, mobile, and software environments. The role focuses on maintaining day-to-day IT operations, assisting users with hardware and application needs, and ensuring a smooth support experience through clear communication and timely follow-up. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and peripheral issues, resolving incidents efficiently while maintaining a high level of customer care. • Troubleshoot operating system, software, and basic hardware problems across Microsoft Windows environments to restore user productivity as quickly as possible. • Support installation, setup, removal, and configuration of computer equipment and business applications in accordance with company standards. • Assist users with service desk requests by documenting issues accurately, updating ticket status, and ensuring proper resolution or escalation. • Offer guidance for mobile device connectivity and Bluetooth-related issues, including support for Android and iOS platforms when needed. • Perform account-related support activities in environments that use Active Directory, including basic access and user assistance tasks. • Apply foundational networking knowledge to identify connectivity issues and coordinate with other IT teams when broader support is required. • Manage multiple support priorities in a fast-moving setting while communicating clearly with users and stakeholders throughout the resolution process.
2026-10-29T19:13:48Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
20.90 - 24.20 USD / Hourly
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization. Responsibilities: • Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations. • Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner. • Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts. • Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently. • Prepare and configure end-user devices for deployment, ensuring systems are ready for business use. • Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early. • Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems. • Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
2026-10-15T14:28:42Z

IT Technician

Watchung, NJ
remote
Temporary / Contract
21.85 - 25.30 USD / Hourly
We are looking for an IT Technician to provide reliable front-line desktop support for end users in Watchung, New Jersey. This Long-term Contract opportunity is ideal for someone with hands-on Level 1 support experience who communicates clearly, resolves routine technical issues efficiently, and delivers strong in-person service. The role offers the chance to support daily IT operations while learning client-specific tools and processes through on-the-job training. Responsibilities: • Deliver first-line desktop and help desk support for hardware, software, and basic system issues affecting end users. • Respond to service requests and incidents by documenting, tracking, and updating tickets through resolution. • Troubleshoot Windows-based workstation problems, including login access, device setup, and common application errors. • Provide hands-on assistance to employees with workstation, peripheral, and connectivity-related concerns. • Support user account activities in Active Directory such as basic access updates and account-related assistance. • Escalate more complex technical problems when needed while maintaining clear communication with users and internal teams. • Assist with device deployment, workstation preparation, and general desktop maintenance as part of ongoing IT support operations.
2026-10-29T18:43:48Z

L1 IT Technician

Upper Darby, PA
onsite
Temporary to Hire
- USD / Hourly
We are looking for a dependable L1 IT Technician to deliver first-line technical support for employees across the organization in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving everyday technology issues, supporting users with professionalism, and helping maintain smooth IT operations. In this role, you will handle a range of desktop, account, and access-related requests while contributing to a responsive and service-oriented support environment. Responsibilities: • Resolve day-to-day technical issues involving desktops, applications, peripherals, and network access, and route more complex problems to the appropriate support level when needed. • Administer user access across Active Directory, Microsoft 365, and other business systems, including setting up accounts, resetting credentials, updating group memberships, and managing assigned licenses. • Prepare equipment and system access for new employees and departing employees by configuring workstations, installing required software, imaging devices, and coordinating hardware deployment or return. • Record support activity thoroughly within the ticketing platform, ensuring incidents, system details, troubleshooting steps, and final resolutions are accurately documented. • Provide technical assistance to employees working remotely or in hybrid arrangements by using secure remote support tools to diagnose and resolve issues. • Guide users on basic technology usage, common troubleshooting steps, and recommended practices to improve their experience and reduce repeat issues. • Help strengthen internal IT documentation by updating knowledge articles and contributing to clear support procedures for recurring tasks and service requests.
2026-11-04T16:13:46Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users and departmental technology needs in Philadelphia, Pennsylvania. This Contract position focuses on maintaining reliable desktop systems, resolving hardware and software issues, and supporting a broad range of computing equipment used in day-to-day operations. The ideal candidate brings a service-focused approach, strong troubleshooting ability, and the confidence to work independently while collaborating with technical and non-technical stakeholders. Responsibilities: • Deliver desktop support by installing, configuring, repairing, and maintaining computers, operating systems, peripheral devices, and specialized research-related equipment. • Investigate and resolve technical incidents, respond to user inquiries, and restore service quickly while escalating uncommon or higher-risk issues when needed. • Guide employees on proper system and equipment use, helping them work effectively and follow established technology practices. • Recommend appropriate hardware and software purchases by providing technical input, product guidance, and specification details for departmental needs. • Review the local computing environment to identify opportunities for improved performance, reliability, and process efficiency. • Participate in the assessment and rollout of technology solutions, including product testing, implementation support, and validation with end users. • Maintain accurate records by updating service tickets, documenting assigned work, and keeping inventory information current. • Support configuration and user administration tasks within Windows environments and Active Directory as part of daily desktop operations.
2026-10-15T15:33:45Z

Senior Analyst, Business Intelligence

Cedar Knolls, NJ
onsite
Permanent / Full Time
125000.00 - 150000.00 USD / Yearly
We are looking for a Senior Analyst who can connect business performance to the factors driving it and the actions that will improve it. You will help clients understand what is happening in their business, why it is happening, what it means, and what they should do next. You will establish performance goals using historical trends, seasonality, and predictive analytics; develop KPI thresholds for ongoing performance monitoring; and analyze client performance daily. You'll translate findings into insights for weekly client scorecards and partner with strategic teams to develop actionable recommendations. Our data and technology teams manage the underlying data infrastructure, allowing you to focus on analysis, insights, and business impact. Core Responsibilities Performance Goals & Predictive Analytics<ul><li>Establish client performance goals using historical trends, seasonality, business context, and predictive modeling.</li><li>Develop forecasting models, including regression, time series, and propensity models, to project outcomes and quantify opportunities.</li><li>Define KPI sensitivities and performance thresholds that distinguish meaningful changes from normal variation.</li></ul>Performance Monitoring & Insights<ul><li>Monitor client business and marketing performance daily, identifying meaningful shifts and emerging issues.</li><li>Own the analysis and written insights behind weekly client scorecards, explaining what changed, why, and what it means relative to goals.</li><li>Identify the underlying drivers of performance, including seasonality, media investment, website and funnel performance, market conditions, and data quality.</li></ul>Strategic Recommendations & Measurement<ul><li>Partner with strategic and account teams to turn analytical findings into actionable recommendations and present insights to clients.</li><li>Quantify the expected impact of recommendations and measure whether they deliver results.</li><li>Design measurement approaches for campaigns and experiments, including control groups, significance testing, and incrementality analysis.</li></ul>Data Partnership & Measurement Standards<ul><li>Partner with data and technology teams during client onboarding to identify the data sources needed to answer business questions.</li><li>Own client metric definitions, calculation logic, and documentation to ensure consistency across reporting.</li><li>Identify data quality issues and collaborate with technical teams to resolve them.</li></ul>
2026-10-30T17:58:45Z

Financial Analyst

Exton, PA
onsite
Temporary / Contract
- USD / Hourly
Financial Analyst A client of ours is looking for a Financial analyst for a contract role to play a key role in monitoring plant operating costs, capital expenditures, maintenance spending, and overall financial performance. This position partners closely with Operations, Engineering, Maintenance, Procurement, Supply Chain, and plant leadership to ensure financial results accurately reflect operational activity and strategic investments. The role supports financial planning, reporting, variance analysis, budgeting, and continuous improvement initiatives within a manufacturing environment. The Financial Analyst will evaluate key cost drivers, including labor, utilities, depreciation, overhead, and facility expenses, while providing meaningful analysis and recommendations to support sound business decisions. Success in this role requires strong analytical capabilities, financial acumen, collaborative partnership skills, and a proactive approach to problem-solving. Responsibilities of Financial Analyst <ul><li>Monitor and analyze plant costs, including labor, overhead, utilities, depreciation, and cost center activity.</li><li>Evaluate labor efficiency, machine utilization, and spending variances, providing recommendations to management.</li><li>Maintain labor rates, overhead allocations, and depreciation data to support accurate financial reporting.</li><li>Track capital projects, monitor spending against budgets, and ensure proper approvals and coding.</li><li>Support MRO financial management, including budget tracking, spending controls, and inventory analysis.</li><li>Review purchase requisitions, service orders, and capital requests for accuracy and compliance.</li><li>Prepare journal entries, accruals, reclassifications, and other cost-related accounting transactions.</li><li>Assist with month-end close, financial reporting, reconciliations, and variance analysis.</li><li>Participate in budgeting, forecasting, KPI reporting, and performance analysis activities.</li><li>Develop financial models and business cases to support operational and capital investment decisions.</li><li>Support audit requests, process improvement initiatives, cost reduction efforts, and special projects.</li></ul>
2026-11-06T17:28:46Z

Entry Level AML Analyst

Princeton, NJ
onsite
Temporary / Contract
21.00 - 23.00 USD / Hourly
We are looking for a detail-oriented Entry Level AML Analyst to support financial crime compliance efforts within a Financial Services environment in Princeton, New Jersey. This Long-term Contract position is a strong fit for someone beginning a career in financial analysis, compliance, or banking operations and interested in reviewing transactional activity for potential risk indicators. The role focuses on analyzing customer records, preparing clear written observations, and maintaining accuracy while working with high volumes of information. Responsibilities: • Examine customer accounts and transaction activity to identify unusual behavior, inconsistencies, or potential money laundering concerns. • Review compliance documentation and related case materials to support anti-money laundering and enhanced due diligence investigations. • Prepare concise written summaries that clearly document findings, observations, and recommended follow-up items. • Complete accurate and efficient data entry while maintaining the integrity of customer and transaction records. • Use Microsoft Excel to organize, track, and analyze compliance-related information and reporting details. • Support the preparation and review of currency transaction reporting and other required financial compliance records. • Escalate questionable activity or missing documentation to the appropriate team members for further review. • Maintain organized work output and follow established procedures in a deadline-driven environment.
2026-10-12T20:58:41Z

IT Manager/Director

West Chester, PA
onsite
Permanent / Full Time
150000.00 - 200000.00 USD / Yearly
We are looking for an experienced IT Manager/Director to lead technology operations and shape a practical, forward-looking IT strategy for our organization. This role will oversee day-to-day support, strengthen infrastructure and security, and partner with business leaders to identify solutions that improve performance and scalability. The ideal candidate brings a balance of operational leadership, technical depth, and business insight to guide teams, vendors, and technology investments toward measurable results. Responsibilities: • Direct the full scope of IT operations, ensuring systems and support services meet business needs and that technical issues are resolved efficiently with clear performance tracking. • Create and maintain a technology roadmap that connects infrastructure, applications, and future investments to organizational priorities and long-term growth. • Lead, mentor, and develop IT staff by building a capable team with the right mix of technical expertise, accountability, and growth opportunities. • Develop and enforce IT governance through documented policies, standards, and procedures that support consistency, reliability, and compliance. • Define service expectations and monitor key operational metrics such as availability, incident response, end-user satisfaction, project execution, and vendor results. • Partner with departments across the business to assess operational challenges, uncover efficiency opportunities, and recommend technology-driven improvements. • Oversee the planning and delivery of IT initiatives by setting priorities, allocating resources, and ensuring projects are completed on schedule and within approved budgets. • Advance the organization’s data and reporting capabilities to improve access to information and support faster, more informed decision-making. • Strengthen cybersecurity practices by enhancing controls, coordinating audit-related activities, and proactively reducing information security risk exposure. • Manage strategic vendor relationships, optimize the use of Microsoft 365 tools, and assess emerging technologies such as AI and data solutions for business value.
2026-11-05T14:18:43Z

IT Manager/Director

Media, PA
onsite
Permanent / Full Time
160000.00 - 170000.00 USD / Yearly
We are looking for an experienced IT leader to help guide technology operations and cybersecurity efforts for a growing, multi-entity organization in Media, Pennsylvania. This role partners closely with senior technology leadership to strengthen security practices, improve service delivery, and support practical business needs across multiple operating companies. The position is well suited for someone who combines technical depth with sound judgment and can grow into broader strategic responsibility over time. Responsibilities: • Partner with senior technology leadership to advance cybersecurity priorities and support the broader direction of IT across the organization. • Build strong working relationships with operating company stakeholders to understand business needs and deliver effective technology solutions. • Oversee the execution of security initiatives by coordinating internal teams, service providers, consultants, and external vendors. • Address day-to-day infrastructure and service-delivery challenges while maintaining alignment with established cybersecurity standards. • Contribute to IT planning activities, including budgeting, roadmap development, and evaluation of technology investments. • Guide vendor and partner performance to ensure reliable support, appropriate controls, and strong operational outcomes. • Provide leadership on cross-functional technology efforts and help align technical decisions with business objectives. • Support the ongoing improvement of core IT environments, including directory services, backup systems, network technologies, hardware, and configuration management practices.
2026-10-07T14:23:44Z

14 results for Help Desk Analyst I in Allentown, PA