We are looking for a talented Software Developer to design, implement, and maintain high-quality application systems. In this role, you will be responsible for coding, testing, troubleshooting, and enhancing software programs while ensuring optimal performance. This position is based in Columbus, Ohio, and offers an opportunity to contribute to both technical support and development initiatives.<br><br>Responsibilities:<br>• Develop, test, and debug both new and existing software programs to ensure functionality and reliability.<br>• Maintain and enhance the organization’s public website, APIs, mobile applications, and other system components.<br>• Provide technical support to end users, resolve database issues, and troubleshoot software errors.<br>• Monitor production systems for performance, identify errors, and address emergency technical problems.<br>• Optimize existing code and database solutions to improve performance and reduce resource usage.<br>• Collaborate with business stakeholders to analyze requirements and provide technical solutions.<br>• Assist in designing and implementing technical architectures for software and database systems.<br>• Create and maintain detailed documentation for software processes and configurations.<br>• Install, configure, and maintain software applications as required.
We are looking for an experienced Senior Software Engineer to join our team in Burbank, California. In this role, you will contribute to the development and enhancement of a developer platform focused on workload identity, access management, and metadata. This is a long-term contract position where you will play a key role in ensuring secure and scalable infrastructure solutions for our technology environment.<br><br>Responsibilities:<br>• Develop and enhance full-stack Python applications using frameworks such as Django, Flask, or FastAPI.<br>• Design, implement, and maintain scalable and secure APIs, including GraphQL.<br>• Manage and optimize databases such as MySQL, PostgreSQL, or MongoDB.<br>• Collaborate on provisioning and deployment tasks using tools like Terraform and Kubernetes.<br>• Integrate applications with cloud technologies and ensure smooth deployment in cloud-hosted environments.<br>• Create and maintain client libraries, ensuring seamless integration within the developer platform.<br>• Implement access controls and security policies to safeguard workloads and metadata.<br>• Provide technical demos and presentations to showcase platform features and updates.<br>• Troubleshoot and resolve issues across services owned by the team.<br>• Contribute to the team registry and developer directory by adding new features.
Key Responsibilities:<br><br>Provide technical support for Windows Desktop Operating Systems, including troubleshooting issues and assisting users.<br>Join Windows workstations to the domain and resolve connectivity problems.<br>Support the O365 Suite of applications<br>Configure and troubleshoot printers, ensuring reliable functionality for end-users.<br>Respond to service desk tickets promptly and maintain detailed documentation of solutions.<br>Collaborate with team members to improve IT processes and procedures.<br>Deliver high-quality customer service to clients and internal users.<br>Qualifications:<br><br>Proven experience in IT support or helpdesk roles.<br>Strong knowledge of Windows Desktop Operating Systems and domain integration.<br>Hands-on experience with printer setup and troubleshooting.<br>Excellent communication and problem-solving skills.<br>Ability to prioritize tasks and manage multiple issues simultaneously.<br>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator(MD-100,MD101), Microsoft 365 Fundamentals(Microsoft-900)) are a plus.
<p>Robert Half is currently seeking a Service Desk Engineer for a client located in Burbank, CA. Service Desk Engineer will be responsible for assisting end users that are remote with support via phone, email, etc.</p><p><br></p><p><strong>Must Haves:</strong></p><ul><li>VP Level support</li><li>Strong in JAMF/ MDM platform management</li><li>ITAM Maintenance</li><li>Window 11 migrations</li><li>MFA Set up</li><li>Imaging</li><li>iOS and Android </li></ul><p><br></p><p><br></p>
<p>My client, a leader in their HOT industry is hiring for a Director of FP& A to join their team. The Director of FP& A will have 3 reports and report directly to the VP of FP& A. For this position, you will support many different areas within the company from a business partnering standpoint etc. Compensation for this position is $170-190K + 25% Bonus + Equity. This company is doing very well, continues to hire, offers great benefits, a 100% remote working arrangement, is private now but could go IPO down the road, they offer tons of career progression along with a whole lot more!</p><p><br></p><p>If interested in hearing more, please email your resume to matthew.katz@roberthalf or message me on Linkedin ASAP. Thank you.</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Syracuse, New York. In this role, you will provide exceptional technical assistance to ensure seamless operation across desktop, server, and network systems. You will play a key part in maintaining and enhancing our IT infrastructure while delivering top-notch service to users.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain desktop systems to ensure optimal performance and reliability.</p><p>• Oversee server and network operations, troubleshooting issues and implementing necessary solutions.</p><p>• Manage and resolve support requests through a ticketing system, ensuring timely communication with users.</p><p>• Utilize desktop imaging tools to deploy and maintain workstations efficiently.</p><p>• Ensure proper functionality of desktop hardware and software, including Windows 10 systems.</p><p>• Collaborate with team members to identify and implement improvements to IT services.</p><p>• Offer guidance and training to users on Office 365 products and other applications.</p><p>• Maintain documentation of systems, processes, and solutions for future reference.</p>
<p><strong>Overview:</strong></p><p>Robert Half is proactively building our network of IT Support Specialists for upcoming contract opportunities. Ideal for professionals who thrive in fast-paced environments supporting desktops, applications, and end users.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide daily technical support for users, including desktop, laptop, and mobile troubleshooting</li><li>Install, configure, and maintain operating systems and software</li><li>Support Microsoft 365 and Active Directory environments</li><li>Track and document all incidents using ITSM tools (ServiceNow, Jira, or similar)</li></ul>
<p>Overview Hands-</p><p>on IT leader with deep technical expertise in Microsoft Azure, Microsoft 365, and enterprise infrastructure. Experienced in leading IT operations teams, balancing tactical execution with strong leadership and communication. Brings oil & gas industry context, ensuring reliable support across offices and remote field operations. </p><p>Core Technical Skills </p><p>• Microsoft Azure: VMs, storage, networking, hybrid cloud, AD Connect. </p><p>• Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, Azure AD. • Infrastructure: Windows Server, Active Directory, VMware/Hyper-V, SAN/NAS, backup & disaster recovery.</p><p> • Networking: LAN/WAN, VPNs, firewalls, routers/switches, VoIP, field connectivity. </p><p>• Endpoint Management: Intune/SCCM, patching, imaging, inventory lifecycle. </p><p>• Cybersecurity: Identity & access, endpoint protection, incident response, compliance controls</p>
<p>One of our reputable clients has reached out for a need for a full-time Performance Intelligence Manager with demonstrated ability to translate data into strategic recommendations for executive stakeholders. In this role, the candidate will analyze and report on past performance, industry trends, pricing and other key financial operational data in order to advise management on implementing an improved planning and reporting process. This candidate will also create dashboards, assist with FP& A activities, manage financial datasets, KPI tracking, supervise performance intelligence team members, and lead initiatives in data visualization, predictive analytics, and performance forecasting. The ideal Performance Intelligence Manager should have strong experience with data visualization tools and effective interpersonal and communication skills. </p><p> </p><p>Responsibilities</p><p>· Analysis of financial and operations processes</p><p>· Oversee financial planning administration</p><p>· Perform financial modeling</p><p>· Balance sheet analysis</p><p>· Process Improvement</p><p>· Perform profit loss analysis</p><p>· Develop and maintain financial reports in internal database</p><p>· Annual Budgets/Monthly Forecast</p>
<p>IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide 24/7 help desk support to local and remote users.</li><li>Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.</li><li>Install, configure, upgrade, and repair hardware and software.</li><li>Maintain IT inventory and documentation.</li><li>Coordinate with vendors for unresolved issues.</li><li>Support IT projects, upgrades, and audits.</li><li>Deliver tailored IT training to users.</li><li>Monitor and respond to PC/LAN issues.</li><li>Onboarding<strong>:</strong> Set up accounts, configure hardware, and conduct IT orientation.</li><li>Offboarding<strong>:</strong> Disable access, recover and reimage devices, ensure data security.</li></ul><p>Interested candidates should contact Sally Lander @ 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team. This role involves providing comprehensive support across hardware and software systems while ensuring seamless IT operations. The ideal candidate will be dedicated to resolving technical issues efficiently and delivering exceptional service to users at all organizational levels.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for hardware and software systems, assisting users at all levels of the organization.</p><p>• Manage service desk tickets, ensuring timely resolutions to technical issues.</p><p>• Perform hardware replacements, including docking stations and monitors, to maintain smooth operations.</p><p>• Travel to various sites within a 20-35 mile radius to provide on-site IT support as required.</p><p>• Utilize ticketing systems such as ServiceNow to track and manage support requests.</p><p>• Support a user base of 400+ individuals, including both on-site and remote users.</p><p>• Configure, image, and deploy laptops to meet organizational needs.</p><p>• Provide after-hours support on a rotational basis to address urgent issues.</p><p>• Maintain proficiency in Windows 10, Office 365, and Exchange environments.</p><p>• Communicate effectively with users, ensuring clear and precise interaction.</p><p><br></p><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf (.com)</p>
<p>Job Summary</p><p>The PC Technician will be responsible for installing, maintaining, troubleshooting, and repairing computer hardware, software, and peripherals within a Windows Microsoft environment. This role involves providing excellent customer service, resolving technical issues, and ensuring systems operate efficiently to support business operations.</p><p>Key Responsibilities</p><ul><li><strong>Hardware and Software Support</strong>: Install, configure, and troubleshoot Windows-based desktops, laptops, and peripherals (e.g., printers, scanners).</li><li><strong>Operating System Management</strong>: Deploy, update, and maintain Windows operating systems (e.g., Windows 10, Windows 11) and ensure compatibility with enterprise applications.</li><li><strong>Network Connectivity</strong>: Diagnose and resolve basic network issues, including LAN, Wi-Fi, and VPN connectivity in a Windows environment.</li><li><strong>User Support</strong>: Provide first-level technical support to end-users, addressing issues via phone, email, or in-person, ensuring timely resolution.</li><li><strong>System Maintenance</strong>: Perform routine maintenance, including software updates, patch management, and hardware upgrades.</li><li><strong>Documentation</strong>: Maintain accurate records of hardware/software inventory, support tickets, and troubleshooting steps.</li><li><strong>Security Compliance</strong>: Ensure systems adhere to organizational security policies, including antivirus management and user account administration.</li><li><strong>Collaboration</strong>: Work closely with IT team members to escalate complex issues and implement IT projects as needed.</li></ul><p><br></p>
<p>We are seeking a motivated and customer-focused Help Desk Technician to join a healthcare organization based in Des Moines, Iowa. This is a 100% onsite position supporting a multi-location environment and providing day-to-day technical support for staff and devices across Des Moines.</p><p><br></p><p><strong><em>Contract Opportunity | Must be U.S. Citizen or Green Card Holder | 100% Onsite in Des Moines</em></strong></p><p><br></p><p>This role is ideal for someone who thrives in a hands-on, fast-paced environment, enjoys solving problems, and is eager to grow within IT. The selected candidate will join a small, collaborative support team that values reliability, initiative, and strong communication skills.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide front-line technical assistance and support for user issues, hardware, software, and network troubleshooting.</li><li>Utilize the IT ticketing system to log, prioritize, and resolve requests in a timely and professional manner.</li><li>Install, configure, and repair desktop and laptop computers, printers, scanners, telephones, and other peripherals.</li><li>Support and maintain user accounts, access rights, and security groups within Active Directory.</li><li>Assist with onboarding new users and training staff on software and hardware use.</li><li>Communicate and coordinate with software vendors for application support, upgrades, or issue resolution.</li><li>Implement and document software updates and equipment changes.</li><li>Escalate complex issues to the appropriate technical team members when necessary.</li><li>Maintain and track IT inventory, including devices and network equipment.</li></ul>
<p>Robert Half is partnering with a dynamic company in Waller to find an<strong> IT Support Specialist.</strong> This role has excellent growth potential, including international exposure and partial remote flexibility after onboarding and a successful performance review.</p><p><br></p><p><strong>Responsibilities Include:</strong></p><ul><li>Deliver <strong>Level 1 & Level 2 IT Support</strong>, addressing issues via hotline, ticketing systems (SuccessFactors), and email.</li><li>Provide hands-on assistance for hardware and software installations, upgrades, and troubleshooting.</li><li>Facilitate smooth <strong>onboarding</strong> for new hires, setting up user accounts, installing necessary packages, and configuring access rights.</li><li>Manage Active Directory and Exchange tasks, including user account creation and mailbox management.</li><li>Act as an IT generalist, addressing various user-facing technical needs and troubleshooting network, email, desktop, and peripheral device issues.</li><li>Collaborate on global IT projects, working closely with internal teams across departments.</li><li>Ensure hardware is properly set up, including computers, monitors, printers, and cabling needs.</li><li>Uphold IT compliance by maintaining asset tracking, updating documentation, and adhering to company policies and procedures.</li><li>Drive system security by consistently managing antivirus, encryption, and OS updates.</li><li>Partner with backend and application engineers to streamline end-user support solutions.</li></ul><p><br></p>
<p>Robert Half is seeking a skilled IT Service Desk Analyst to join our client's team. In this role, you will provide technical assistance and support to ensure seamless operations across IT systems and hardware. Your expertise will be vital in resolving hardware, software, and network-related issues while delivering exceptional customer service.</p><p><br></p><p><strong>This is a Direct Hire role that will require an onsite work schedule. </strong></p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to service desk tickets and provide effective technical solutions.</p><p>• Diagnose and troubleshoot hardware, software, and network issues across Windows and iOS platforms.</p><p>• Maintain and manage Active Directory accounts and permissions.</p><p>• Assist users by explaining technical concepts in a clear and approachable manner.</p><p>• Ensure proper documentation of IT incidents and resolutions within ticketing systems.</p><p>• Collaborate with other IT team members to implement system updates and improvements.</p><p>• Support the setup and configuration of computer hardware and peripherals.</p><p>• Conduct regular system checks and maintenance to prevent potential disruptions.</p><p>• Provide guidance on IT best practices and security protocols to end users.</p>
<p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
<p>We are seeking a highly skilled and proactive <strong>Application Support Manager</strong> to lead the support and maintenance of enterprise applications, with a strong focus on <strong>SAP BusinessObjects (SAP BO)</strong> and other general business systems. The ideal candidate will have deep expertise in <strong>SQL</strong> and a proven ability to manage cross-functional support initiatives. Prior experience in the <strong>pharmaceutical or biotechnology</strong> industry is highly desirable.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the application support function across core business applications, including SAP BO and other enterprise tools.</li><li>Serve as the escalation point for complex application issues, coordinating with internal teams and third-party vendors.</li><li>Drive root cause analysis and implement preventative measures for recurring incidents.</li><li>Oversee and optimize SQL queries and database interactions to ensure application performance.</li><li>Work closely with business stakeholders to understand requirements, provide solutions, and improve application usage and functionality.</li><li>Maintain application documentation, knowledge bases, and standard operating procedures (SOPs).</li><li>Manage a small team or collaborate with offshore/onshore resources, as applicable.</li><li>Participate in system upgrades, patching, and change management processes.</li><li>Ensure compliance with relevant regulatory and data governance standards, especially within a life sciences environment.</li></ul><p><br></p>
<p>This leadership role is responsible for overseeing a Data Analytics & Reporting team focused on collecting, aggregating, analyzing, and trending data—primarily from pharmacy systems—to support data-driven programs and service solutions. The Director will collaborate with IT and executive leadership to implement and streamline processes, mentor team members, and ensure alignment between data insights and strategic business goals.</p><p><br></p>
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
<p><strong>***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume***</strong></p><p><br></p><p>Functional Role: Technical Coordinator/Customer Success</p><p>Location: Ventura, CA *onsite*</p><p>Salary: $75,000-$85,000</p><p><br></p><p>We are looking for a dedicated Customer Success Specialist to join our client's team in Ventura, California. In this role, you will provide exceptional support to resolve technical issues and ensure smooth operations for end-users. This position requires a blend of strong interpersonal skills and a foundational understanding of IT systems.</p><p><br></p><p><br></p>
<p><strong>Overview:</strong></p><p>Robert Half is proactively recruiting skilled Cloud Support Engineers for upcoming projects involving Azure, AWS, and hybrid infrastructure support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage and monitor cloud environments, including compute, storage, and networking</li><li>Troubleshoot cloud-related performance issues and incidents</li><li>Support migration, deployment, and configuration management tasks</li><li>Implement security and compliance standards across cloud systems</li></ul>
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Worcester, Massachusetts. This role involves hands-on technical support, where you will assist with hardware replacements and software installations. The ideal candidate will excel in troubleshooting and have a strong understanding of desktop systems and imaging processes.</p><p><br></p><p>Responsibilities:</p><p>• Replace and configure desktop machines -migrate from Windows 10 to Windows 11.</p><p>• Set up laptops, install necessary software, and ensure all systems are functioning correctly.</p><p>• Follow detailed instructions while adhering to company standards and protocols.</p><p>• Ensure all tasks are completed efficiently, including hardware imaging and software setup.</p><p>• Utilize Active Directory for account management and troubleshooting.</p><p>• Provide excellent customer service to employees during the transition process.</p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
<p>We are looking for an experienced Systems Administrator to join our team in Tampa, Florida and work fully onsite. This contract-to-permanent position offers the opportunity to work with diverse clients ranging from small businesses to large enterprise networks. The role involves providing both remote and onsite technical support, managing advanced server environments, and leading technology projects.</p><p><br></p><p>Responsibilities:</p><p><br></p><p><br></p><p>****MUST HAVE NETWORK AND SERVER EXPERIENCE AND BE CLIENT FACING****</p><p><br></p><p><br></p><p>• Monitor and maintain client networks, including servers, switches, routers, firewalls, and specialized equipment.</p><p>• Manage Microsoft server solutions, including on-premises and cloud-based environments, as well as Azure integrations and backup systems.</p><p>• Provide support for Microsoft 365 Business applications and Office 2021 or later.</p><p>• Lead or participate in technology projects to ensure successful implementation and client satisfaction.</p><p>• Collaborate with team members to share knowledge and develop effective solutions for technical challenges.</p><p>• Train end users on the proper use of computers, servers, and network resources.</p><p>• Offer recommendations to improve products and services based on client feedback and evolving needs.</p><p>• Perform physical tasks such as handling boxes and equipment as required.</p><p>• Assist with troubleshooting workstations, networks, and IP topology issues.</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Jacksonville, Florida. In this long-term contract position, you will provide Tier 2 deskside support for both Apple and Windows environments, ensuring seamless operation of hardware and software systems. This is an excellent opportunity to showcase your technical expertise and deliver exceptional service in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier 2 deskside support for Windows laptops, desktops, and mobile devices.</p><p>• Troubleshoot and resolve issues related to Microsoft 365 and VoIP systems.</p><p>• Utilize tools like ServiceNow and Active Directory for efficient incident management and resolution.</p><p>• Perform desktop imaging and hardware configuration tasks to ensure devices are properly set up for end-users.</p><p>• Diagnose and resolve hardware problems for desktops, laptops, and peripheral devices.</p><p>• Collaborate with team members to implement process improvements and enhance support services.</p><p>• Provide clear and precise communication to end-users while addressing technical issues.</p>
