<p>We are looking for a dedicated Commercial Loan Processor to join our team in the Tech Center. In this role, you will play a key part in managing the loan processing lifecycle, ensuring accuracy and compliance while delivering exceptional service to customers and lenders. If you thrive in a collaborative environment and are passionate about supporting commercial banking operations, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and oversee loan closings, ensuring all documentation is accurate and complete.</p><p>• Handle collateral perfection tasks to maintain compliance and secure loan agreements.</p><p>• Manage file maintenance and ensure records are up-to-date and organized.</p><p>• Track ticklers and deadlines to ensure timely follow-up and resolution.</p><p>• Respond to day-to-day inquiries and requests from lenders and customers.</p><p>• Collaborate closely with lenders and bank customers to provide seamless communication and service.</p><p>• Work effectively with other Commercial Loan Processors and Loan Operations team members to optimize processes.</p><p>• Ensure adherence to regulatory standards and organizational policies during loan processing.</p><p>• Support construction loan processing, including specialized documentation and tracking requirements.</p>
We are looking for a dedicated and experienced Attorney to join our legal team in Dallas, Texas. This Contract-to-permanent position offers a unique opportunity to handle challenging personal injury cases, focusing on auto accident litigation. If you are passionate about advocating for clients and thrive in a fast-paced, results-driven environment, we encourage you to apply.<br><br>Responsibilities:<br>• Manage a full caseload of auto accident personal injury cases with minimal supervision.<br>• Conduct depositions, draft motions, and represent clients in courtroom proceedings.<br>• Develop and execute effective negotiation strategies to maximize case outcomes.<br>• Collaborate with a tech-enabled operations team to streamline case management processes.<br>• Advocate for clients by telling their stories and preparing cases for trial.<br>• Work closely with leadership to contribute to the firm’s expansion and growth.<br>• Maintain high standards of organization and meet deadlines in a fast-paced environment.<br>• Shape the firm’s future by bringing innovative ideas and trial expertise to the table.<br>• Utilize strong case management skills to ensure all aspects of litigation are handled efficiently.
We are looking for an experienced Human Resources (HR) Manager to oversee and manage full-cycle HR operations at our corporate office in Moreno Valley, California. This position plays a critical role in supporting our diverse workforce across three distinct care entities, including developmental care communities, assisted living and memory care, and children’s day care. If you are passionate about driving employee engagement, optimizing HR processes, and contributing to a mission-driven organization, we encourage you to apply.<br><br>Responsibilities:<br>• Lead and manage all aspects of the HR function, including recruitment, employee relations, compliance, and talent development.<br>• Supervise a training coordinator responsible for onboarding and training initiatives.<br>• Develop and implement company policies, procedures, and employee handbooks to ensure alignment with organizational goals.<br>• Oversee recruitment efforts for key roles, including caregivers, facility managers, registered nurses, and educators.<br>• Provide strategic support to reduce employee turnover, particularly within caregiving roles.<br>• Manage benefits administration and ensure employees have access to comprehensive resources.<br>• Collaborate with leadership to drive digital transformation within HR processes, transitioning from paper-based systems.<br>• Ensure compliance with industry regulations and standards, particularly within the healthcare and caregiving sectors.<br>• Facilitate employee development programs to enhance skills and career progression.<br>• Maintain and use HRIS systems for efficient data management and reporting.
<p>Collegial growing firm is seeking a tech-savvy Legal Secretary to join their boutique law firm in Sacramento, California. In this role, you will provide critical administrative support to attorneys by managing calendars, creating and revising legal documents, and ensuring all correspondence adheres to the firm’s high standards. This is a unique opportunity to work in a non-litigation-focused environment with high-profile clients while contributing to a collegial and dynamic team.</p><p><br></p><p>Responsibilities:</p><p>• Draft, format, and revise correspondence, reports, and legal documents, ensuring accuracy and adherence to firm guidelines.</p><p>• Manage attorney schedules and calendars, coordinating meetings and appointments efficiently.</p><p>• Proofread and edit documents for grammar, punctuation, and style consistency.</p><p>• Utilize advanced features of Microsoft Office to create complex tables, headings, and tables of contents.</p><p>• Analyze data and compile reports as needed for attorneys and clients.</p><p>• Maintain confidentiality of sensitive client information and uphold the firm’s high standards.</p><p>• Collaborate with multiple attorneys to support their administrative needs while managing competing priorities.</p><p>• Ensure timely and accurate completion of assigned tasks with strong attention to detail.</p>
<p><strong>Senior Tax Manager</strong></p><p> <em>Lead, Strategize, and Make an Impact!</em></p><p>Our client is on the hunt for experienced <strong>Tax Manager</strong> to join their growing CPA practice as a Senior Tax Manager in Lufkin, TX! Bring your tax expertise to the forefront and help shape innovative solutions for clients while driving strategic financial planning. This role focuses on tax planning, compliance, estate planning, financial statement preparation, and asset management—all with an eye for growth and excellence.</p><p> </p><p><strong>Your Role:</strong></p><ul><li>Develop tax strategies and lead compliance efforts to ensure adherence to regulations.</li><li>Provide actionable insights to clients, with a focus on estate planning and wealth management.</li><li>Oversee financial statement preparation and ensure accuracy in reporting.</li><li>Collaborate with cross-functional teams and mentor junior staff.</li></ul><p><strong>What You Bring:</strong></p><ul><li>7+ years in tax planning, compliance, and financial analysis.</li><li>CPA required; advanced degrees (MST, JD) a bonus.</li><li>Strong analytical, communication, and leadership abilities.</li><li>Tech-savvy mindset to streamline processes and drive efficiency.</li></ul><p><strong>Why Join Them?</strong></p><p> They value innovation, collaboration, and your professional growth. </p><p>This role will have the chance to help define their growth over the coming years and be a part of their ownership team!</p><p> </p>
<p>Robert Half has partnered with a leading tech company located downtown Denver on the search for a Privacy Attorney to join their legal team on a direct-hire basis. This role requires 5+ years of privacy and data protection law experience, ideally from both a law firm and in-house legal setting. Ideal candidates should possess extensive knowledge of global privacy laws and regulatory trends, particularly U.S. privacy regulations. Responsibilities include, but are not limited to, the following:</p><p> </p><ul><li>Advising on privacy and data protection laws and regulations, such as GDPR, CCPA/CPRA, Colorado Privacy Act, and other global frameworks</li><li>Drafting and negotiating data processing agreements (DPAs), privacy terms, and contractual provisions for data acquisition, use, licensing, and transfer</li><li>Conducting and supporting privacy impact assessments (PIAs) and data protection impact assessments (DPIAs)</li><li>Partnering with cross-functional teams, including product, engineering, and security, to ensure privacy-first solutions</li><li>Developing and maintaining internal privacy policies, procedures, and training programs</li><li>Creating external privacy notices, policies, and regulatory disclosures</li><li>Monitoring regulatory developments and guiding responses to evolving privacy regulations</li><li>Supporting data incident response and breach notification processes when needed</li><li>Liaising with external counsel and regulators when appropriate</li></ul><p> </p><p>Candidates interested in this position should have an active license to practice law in at least one U.S. state and should have 5+ years of relevant experience. CIPP/E and/or CIPP/US would be highly preferred. This is a hybrid position with a base salary of $165-185k + bonus potential. Our client offers a comprehensive benefits package. If interested, please send your resume to corey.tasker@roberthalf[[dot]com for immediate consideration!</p>
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. This Contract-to-permanent position offers an excellent opportunity to provide hands-on technical support and ensure seamless operations in a hybrid work environment. The ideal candidate will bring a strong IT background, adaptability, and a proactive approach to managing diverse technical needs.<br><br>Responsibilities:<br>• Deliver on-site technical support, assisting employees with hardware, software, and connectivity issues.<br>• Manage and configure network systems, including Cisco network stacks and switch networks.<br>• Administer Active Directory, Exchange, and integrate third-party enterprise applications.<br>• Provide support for common office tools and SaaS platforms, including Office 365 and ZoomInfo.<br>• Troubleshoot and resolve issues related to printing, networking, and typical office technology.<br>• Offer guidance and training on security protocols and identity management practices.<br>• Handle onboarding and offboarding processes for employees in a dynamic work environment.<br>• Support hybrid work operations by addressing both on-site and remote technical challenges.<br>• Adapt quickly to new systems and tools, ensuring smooth transitions and efficient problem-solving.<br>• Utilize security tools and maintain basic knowledge of cybersecurity to safeguard organizational assets.
We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies.<br><br>Responsibilities:<br>• Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines.<br>• Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services.<br>• Collaborate across departments in a cross-functional environment with shared resources.<br>• Manage complex projects related to cloud and DevOps initiatives.<br>• Work with senior leadership to manage vendor relationships within the scope of cloud services.<br>• Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs.<br>• Ensure the security and compliance of all cloud technologies and practices.<br>• Design, develop, and deploy modular cloud systems and applications.<br>• Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users.<br>• Implement Infrastructure as Code (IaC) and maintain configuration management best practices.<br>• Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools.<br>• Manage and maintain Big Data solutions.<br>• Manage cloud-related budgets, optimizing costs while maintaining service quality.
We are looking for a skilled Desktop Support Analyst to join our team in New London, Connecticut. This is a Contract to permanent position, offering an excellent opportunity to grow while contributing to a dynamic environment. The ideal candidate will have a strong background in computer hardware and software support, combined with exceptional customer service skills.<br><br>Responsibilities:<br>• Install, configure, and maintain computer hardware and software across the organization.<br>• Respond promptly to IT service tickets, analyzing and resolving complex technical issues to ensure user satisfaction.<br>• Document resolutions and maintain detailed records to support knowledge sharing and process improvement.<br>• Collaborate with other IT teams to address challenges that extend beyond the scope of the support team.<br>• Supervise and mentor IT Service Desk student employees when necessary, providing leadership and high-level assistance.<br>• Perform routine maintenance on the organization's computer fleet to ensure optimal functionality.<br>• Contribute to team development by sharing knowledge, fostering collaboration, and supporting continuous improvement initiatives.<br>• Adhere to and update organizational policies to align with best practices and compliance standards.<br>• Engage in skill development by attending conferences, webinars, and networking with peers.<br>• Participate in campus activities and events to support the broader mission of the organization.
<p>We are looking for a detail-oriented Help Desk Analyst to join one of our clients IT hardware team in LaVergne, Tennessee. In this role, you will provide technical support and maintenance for laptops, printers, and associated devices, ensuring seamless operation of software applications and network systems. This position requires hands-on troubleshooting, system administration, and proactive problem-solving to support end users effectively.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for laptops, printers, barcode scanners, and related hardware, including configuration, repair, and preventative maintenance.</p><p>• Administer and troubleshoot Windows operating systems across workstation platforms, ensuring optimal performance.</p><p>• Add new systems to the network and domain, and set file and folder permissions as required.</p><p>• Install, configure, and update software applications, patches, and user workstations.</p><p>• Diagnose and resolve connectivity, hardware, and software issues affecting end-user devices and network systems.</p><p>• Assist users with operational guidance for standard and specialized software applications.</p><p>• Document processes, procedures, and troubleshooting steps to maintain clear records.</p><p>• Collaborate with the Systems Administrator to address network and server issues as needed.</p><p>• Manage cabling projects, including installation of Ethernet and serial connections.</p><p>• Install and troubleshoot issues with printers, particularly LaserJet and Zebra models.</p>
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
We are looking for an experienced IT Risk and Compliance Analyst to join our team in Fort Worth, Texas. In this role, you will play a critical part in ensuring the organization’s IT operations align with regulatory standards and best practices. Your expertise will contribute to assessing risks, improving compliance processes, and safeguarding the company’s technology infrastructure.<br><br>Responsibilities:<br>• Evaluate IT controls and compliance with established frameworks such as ISO 27001, COBIT, and regulatory standards.<br>• Conduct comprehensive risk assessments, control testing, and gap analyses to identify areas for improvement.<br>• Provide support for internal and external IT audits, including remediation planning and execution.<br>• Develop and maintain documentation for policies, procedures, and compliance evidence.<br>• Collaborate with cross-functional teams to enhance control effectiveness and mitigate technology risks.<br>• Monitor regulatory developments and ensure compliance with evolving laws and industry standards.<br>• Assist in the implementation of tools and systems to streamline compliance and risk management efforts.<br>• Lead initiatives to educate stakeholders on IT risk and compliance obligations.<br>• Track and report on the organization's risk posture and compliance status.<br>• Support complaint handling and compliance investigations related to IT operations.
We are looking for a skilled Cloud Engineer with expertise in AWS technologies to join our team in Dallas, Texas. In this role, you will design, implement, and optimize cloud solutions that meet organizational needs while maintaining high performance and scalability. This position offers an opportunity to work on cutting-edge cloud environments and contribute to transformative projects.<br><br>Responsibilities:<br>• Design and deploy scalable cloud solutions using AWS technologies.<br>• Implement and manage infrastructure automation tools such as Terraform and Ansible.<br>• Configure and manage AWS services including EC2, Auto Scaling, and other related resources.<br>• Monitor cloud systems to ensure optimal performance and reliability.<br>• Collaborate with cross-functional teams to align cloud strategies with business objectives.<br>• Optimize cloud environments for cost efficiency and scalability.<br>• Troubleshoot and resolve issues related to cloud infrastructure.<br>• Create and maintain documentation for cloud configurations and processes.<br>• Stay updated with the latest AWS advancements and best practices to enhance solutions.<br>• Provide technical guidance and support to team members as needed.
We are looking for a skilled Low Voltage Systems Technician to join our team in Dayton, New Jersey. This role involves installing, programming, and maintaining advanced low voltage systems and home automation solutions for residential and small commercial projects. If you have a passion for technology and hands-on experience in this field, we encourage you to apply.<br><br>Responsibilities:<br>• Install, configure, and maintain low voltage systems such as structured wiring, audio/video setups, security systems, and home automation technologies.<br>• Program and integrate home automation platforms, including Control4, Crestron, Lutron, Savant, or similar systems.<br>• Perform wiring tasks, including running cables, terminating connections, and ensuring compliance with electrical codes.<br>• Set up and optimize Wi-Fi networks using equipment such as Ubiquiti to achieve seamless connectivity.<br>• Troubleshoot and resolve technical issues related to system installations and integrations.<br>• Conduct site surveys and assessments to ensure proper system design and implementation.<br>• Maintain accurate documentation of installations, configurations, and maintenance activities.<br>• Collaborate with clients and team members to deliver high-quality solutions tailored to specific needs.<br>• Adhere to safety standards and protocols while working in confined spaces or at heights.<br>• Travel to job sites as needed to complete installations and service calls.
<p>Robert Half is seeking an experienced IT Support Specialist to join our team and provide high-quality technical support a client located in Bellevue, Washington. This role focuses on resolving Tier 1-level tickets quickly and efficiently, primarily involving laptop issues, application access, and Slack-related support. The ideal candidate will have strong customer service skills, the ability to troubleshoot across Windows and Mac environments, and experience working within ticketing systems.</p><p> </p><p><strong>Duration:</strong> Long-term contract</p><p><strong>Location:</strong> 100% Onsite in Bellevue, Washington</p><p><strong>Schedule:</strong> Monday-Friday (8AM-5PM)</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and resolve quick-resolution IT tickets (typically < 30 minutes).</li><li>Troubleshoot laptop and desktop issues (Windows 11, MacOS).</li><li>Respond to Slack messages and provide real-time support to end users.</li><li>Manage application access requests and permission-related issues.</li><li>Support Zoom, Slack, Microsoft 365 Suite, and other collaboration tools.</li><li>Document all work within ticketing systems (Jira, Zendesk, ServiceNow).</li><li>Escalate complex issues to higher-level support teams when needed.</li><li>Perform root cause analysis to prevent recurring issues.</li><li>Collaborate with team members to ensure seamless IT service delivery.</li><li>Provide excellent customer service and diffuse difficult situations professionally.</li></ul>
<p>Key Skills & Expectations:</p><p>• Strong interpersonal and customer service skills to assist employees up to Executive level roles.</p><p>• Critical thinking and the ability to troubleshoot computer, phone, printer, and software related issues.</p><p>• Detailed oriented around processes, policies, knowledge base articles, documenting tickets, and maintaining assets.</p><p>• Ability to maintain confidentiality.</p><p>• Primarily a Windows 10 & 11 OS based environment, along with Android and iOS mobile devices.</p><ul><li>Note: Having MacOS experience is not required but will be highly beneficial when helping with remote support tickets.</li></ul><p>• Experience with Active Directory, O365 MS Office suite (Outlook, Word, Excel, PowerPoint), MS Teams, MS OneDrive & SharePoint, Jira Service Management (JSM), and remote connection tools.</p><p>o Note: Atera is our remote connection tool.</p>
<p>Provide hands-on IT support across multiple client environments, resolving technical issues quickly while delivering a tailored customer experience. This role is ideal for someone who thrives in fast-paced MSP settings and enjoys troubleshooting complex desktop, network, and Microsoft 365 issues across diverse environments.</p>
<p>We are looking for an experienced Desktop Support Analyst to join our team. This is a hands-on, long-term contract position that will allow you to leverage your technical expertise in a dynamic healthcare environment. The ideal candidate will have a strong background in desktop support, excellent communication skills, and the ability to guide others while contributing to team projects.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for desktop systems, ensuring functionality and addressing user issues in a timely manner.</p><p>• Utilize ticketing systems to manage and resolve service requests efficiently.</p><p>• Perform hands-on troubleshooting, including PC imaging, hardware setup, and software installations.</p><p>• Collaborate with Project Managers to assist in planning and executing IT-related projects.</p><p>• Support and maintain Microsoft environments, including Windows 10, Office 365, Teams, and Windows servers.</p><p>• Travel to multiple local sites as needed, providing on-site support and assistance; mileage reimbursement provided.</p><p>• Implement automation processes for PC imaging and deployment to streamline operations.</p><p>• Assist with service desk operations when required, ensuring smooth workflow and user satisfaction.</p><p>• Provide guidance to interns and team members starting their careers to enhance their technical skills and foster their growth.</p><p>• Manage and maintain Active Directory accounts and configurations.</p><p><br></p><p>Interested candidates should submit resumes to sally.lander@roberthalf.(com) or contact Sally @ 612.249.0254</p>
We are looking for a dedicated Product Support Specialist to join our team in Midlothian, Virginia. This Contract-to-permanent position offers an exciting opportunity to support critical business systems in the construction industry. The ideal candidate will bring expertise in IT systems management, reporting tools, and cybersecurity protocols to ensure seamless operations and compliance.<br><br>Responsibilities:<br>• Manage and maintain IT inventory across multiple business locations.<br>• Develop and present proposals for new IT equipment, such as servers, printers, and computers.<br>• Evaluate IT investments to align with organizational needs and strategic objectives.<br>• Monitor and ensure reliability of backup systems and disaster recovery processes.<br>• Conduct regular testing of business continuity plans to minimize risks.<br>• Implement and enforce cybersecurity measures, including firewalls, antivirus software, and data backup systems.<br>• Oversee the management of enterprise systems and reporting platforms, ensuring their optimal functionality.<br>• Create and automate business reports using tools like Power BI, streamlining data processes.<br>• Provide technical training and support to employees, bridging gaps in understanding.<br>• Collaborate with stakeholders to translate technical concepts into actionable strategies.
We are looking for a highly motivated and experienced IT manager to lead our embedded systems and hardware initiatives in Hammonton, New Jersey. This role requires a deep understanding of hardware security, embedded systems, and the ability to mentor and guide a diverse team of professionals. If you have a passion for innovation and delivering exceptional client satisfaction, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Lead and manage embedded systems and hardware projects, ensuring integration with firmware and software ecosystems.<br>• Provide mentorship and technical guidance to team members, fostering skill development and knowledge sharing.<br>• Monitor and analyze industry trends to drive innovative solutions and enhance team competencies.<br>• Collaborate with clients to identify their needs and articulate the value of embedded systems and hardware solutions.<br>• Conduct application security assessments, including threat modeling, design reviews, and vulnerability testing.<br>• Perform reverse engineering on hardware and software components to identify and address security weaknesses.<br>• Facilitate training sessions and develop resources to improve team expertise in embedded systems and security topics.<br>• Investigate and report vulnerabilities, recommending remediation strategies and demonstrating risk impact through post-exploitation activities.<br>• Track compliance with product security requirements throughout the software and hardware development lifecycle.<br>• Develop and implement methodologies and tools to improve security practices and solutions.
We are looking for an experienced Cyber Security Analyst to safeguard our systems, networks, and data from evolving cyber threats. In this role, you will design and implement robust security measures, manage risk assessments, and lead incident response efforts to ensure a secure enterprise environment. Collaboration with cross-functional teams and staying ahead of emerging technologies will be essential to success.<br><br>Responsibilities:<br>• Develop and enforce security policies, procedures, and standards that align with industry frameworks.<br>• Collaborate with security SaaS providers to perform risk assessments, compliance audits, and continuous monitoring.<br>• Lead incident response activities, including investigation, containment, remediation, and reporting.<br>• Configure and maintain firewalls, VPNs, endpoint security tools, and other protective measures.<br>• Conduct vulnerability assessments, penetration testing, and security reviews for both cloud and on-premises environments.<br>• Deliver security awareness training and promote best practices across the organization.<br>• Provide regular updates and reports on the organization's security posture and compliance status.<br>• Guide less experienced cybersecurity professionals and drive knowledge-sharing initiatives within the team.
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
<p>We’re seeking a detail-oriented, customer-focused professional to join our team as an IT<strong> Support Technician</strong>. This long-term contract role offers an excellent opportunity to grow your IT support skills in a dynamic, collaborative environment.</p><p>In this position, you’ll provide Tier I technical support, helping users resolve issues and maintain access to critical systems—all while delivering exceptional service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide remote assistance for password resets, account access issues, and general troubleshooting.</li><li>Accurately document support activities and resolutions in the ticketing system.</li><li>Diagnose and resolve technical problems using established tools and procedures; escalate complex issues when necessary.</li><li>Support account activations, role assignments, and password management within utility systems.</li><li>Maintain up-to-date customer and technician records in the ticketing system.</li><li>Manage incoming service requests, generate tickets, and route them to appropriate teams.</li><li>Collaborate with team members to ensure clear and effective communication across the organization.</li><li>Assist with software and application-related issues to ensure optimal system performance.</li><li>Adhere to IT support policies and procedures to deliver a seamless customer experience.</li></ul><p><br></p>
<p>We’re looking for a reliable and customer-focused Help Desk Technician to join our IT support team. In this role, you'll be the first point of contact for technical issues, helping end users troubleshoot hardware, software, and network-related problems. If you enjoy solving problems and delivering great customer service, we want to hear from you.</p><ul><li>Provide first-level technical support via phone, email, or ticketing system</li><li>Troubleshoot and resolve hardware, software, printer, and connectivity issues</li><li>Set up and configure desktops, laptops, mobile devices, and peripheral equipment</li><li>Assist with user account administration in Active Directory, Office 365, etc.</li><li>Escalate complex issues to appropriate IT staff or vendors</li><li>Maintain accurate documentation of support requests and resolutions</li><li>Educate users on best practices, tools, and company policies</li><li>Assist with onboarding/offboarding processes for employees</li><li>Support and maintain inventory of IT assets and loaner equipment</li></ul>
We are looking for a Senior Business Analyst with expertise in risk management and derivatives to join our team in West Des Moines, Iowa. In this long-term contract role, you will collaborate with cross-functional teams to enhance and maintain system capabilities that support derivatives processes. This position offers a unique opportunity to drive system improvements while building subject-matter expertise in derivatives and related operations.<br><br>Responsibilities:<br>• Collaborate with technology teams using Agile methodologies to design and implement new or enhanced system functionalities.<br>• Analyze and document business requirements, process flows, and data interactions to ensure system efficiency.<br>• Manage and maintain the system backlog, ensuring features are well-documented and prioritized effectively.<br>• Plan and coordinate system development efforts, resolving roadblocks to achieve sprint and release objectives.<br>• Act as a liaison between business stakeholders and IT teams to oversee system maintenance and support activities.<br>• Monitor system performance regularly and identify opportunities for continuous improvement.<br>• Coordinate business processes related to derivatives, including portfolio onboarding, administration, and data management.<br>• Develop in-depth knowledge of derivatives systems and processes to support pre- and post-execution activities.<br>• Provide expertise to ensure seamless integration of systems and data across investment, risk, finance, and actuarial functions.
