<p>We are looking for a skilled Desktop Support Analyst to join our team. This role involves providing comprehensive support across hardware and software systems while ensuring seamless IT operations. The ideal candidate will be dedicated to resolving technical issues efficiently and delivering exceptional service to users at all organizational levels.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for hardware and software systems, assisting users at all levels of the organization.</p><p>• Manage service desk tickets, ensuring timely resolutions to technical issues.</p><p>• Perform hardware replacements, including docking stations and monitors, to maintain smooth operations.</p><p>• Travel to various sites within a 20-35 mile radius to provide on-site IT support as required.</p><p>• Utilize ticketing systems such as ServiceNow to track and manage support requests.</p><p>• Support a user base of 400+ individuals, including both on-site and remote users.</p><p>• Configure, image, and deploy laptops to meet organizational needs.</p><p>• Provide after-hours support on a rotational basis to address urgent issues.</p><p>• Maintain proficiency in Windows 10, Office 365, and Exchange environments.</p><p>• Communicate effectively with users, ensuring clear and precise interaction.</p><p><br></p><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf (.com)</p>

<p>• Proven experience in IT desktop support, including assisting C-level executives.</p><p>• Familiarity with ticketing systems like ServiceNow.</p><p>• Ability to support a large user base, including remote and on-site users.</p><p>• Strong expertise in Windows 10, Office 365, and Exchange.</p><p>• Experience with imaging and deploying laptops.</p><p>• Excellent communication skills, both written and verbal, to convey technical concepts clearly.</p><p>• Valid driver's license and reliable transportation to travel to multiple locations within a designated radius.</p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>