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183 results for Technical Support Analyst jobs

IT Systems Analyst

Dallas, TX
onsite
Permanent / Full Time
80000 - 90000 USD / Yearly
We are looking for a hands-on IT Systems Analyst to deliver reliable technical support in a Microsoft-centric environment in Dallas, Texas. This position is ideal for someone who thrives in a user-facing role, can resolve a broad range of endpoint and application issues, and is comfortable supporting both business staff and leadership. The successful candidate will work with limited oversight, contribute to daily operations, and partner with a distributed IT team to keep systems and users productive. Responsibilities: • Deliver Tier II technical assistance for employees using Windows and macOS devices, addressing issues with software, hardware, and user access. • Administer Microsoft 365 services, including user support, configuration tasks, and issue resolution across core applications. • Assist with Microsoft 365 migration-related activities as part of ongoing environment improvements. • Manage Active Directory functions such as account creation, access changes, onboarding setup, and offboarding activities. • Support Intune-managed devices, laptops, mobile hardware, and software deployments to maintain secure and functional endpoints. • Diagnose and resolve problems involving Microsoft applications, peripherals, connectivity, wireless access, and basic network performance. • Own support tickets from intake through closure, keeping users informed with clear and timely status updates. • Maintain accurate records for onsite equipment and update technical documentation to support operational continuity. • Help orient and train new employees on systems, devices, and standard technology practices. • Use Microsoft Copilot and other AI-enabled tools to streamline support processes and improve team efficiency.
2026-09-12T00:00:00Z

Service Desk Analyst I

Fort Worth, TX
onsite
Temporary / Contract
19 - 22 USD / Hourly
The Service Desk Analyst provides first-level technical support to employees across retail store locations and corporate offices. This role is responsible for troubleshooting hardware, software, network, and point-of-sale (POS) issues while delivering excellent customer service and minimizing business disruptions. Responsibilities:<ul><li>Provide technical support for desktop computers, laptops, printers, scanners, and other peripherals.</li><li>Troubleshoot and resolve issues related to Microsoft Office, Microsoft 365 (O365), Windows operating systems, antivirus software, and VPN connectivity.</li><li>Assist employees with password resets, user account management, and basic software support.</li><li>Support and troubleshoot Point-of-Sale (POS) systems used in pawn store operations.</li><li>Diagnose and resolve basic network connectivity issues and escalate complex problems when necessary.</li><li>Provide remote support to store employees and corporate staff.</li><li>Install, configure, and maintain computer hardware and software.</li><li>Document incidents, service requests, and resolutions within the ticketing system.</li><li>Follow established IT procedures and service level expectations.</li></ul>
2026-09-09T00:00:00Z

Service Desk Analyst I

Barefoot Beach, FL
onsite
Temporary / Contract
23 - 27 USD / Hourly
Full-time, on-site position in Bonita Springs, FL.This position would be a 10am-7pm shift M-F.Interviews are actively being scheduled - APPLY NOW! Day in the life:<ul><li>Handle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)</li><li>Support ~30–35 calls per day (team handles ~250/day total)</li><li>Troubleshoot and resolve issues across: Workstations, Mobile devices, Proprietary software, Printers</li><li>Assist with tasks such as:, Password resets and account unlocks (Active Directory – light use), Email signature updates, Access requests, Break/fix troubleshooting</li><li>Escalate complex issues to L2 team as needed</li><li>Follow structured troubleshooting processes to identify and resolve issues efficiently</li></ul>Environment/Team:<ul><li>Team of 6 currently, adding 1 more L1</li><li>2 L2 technicians handle escalations and callbacks</li><li>High-volume support environment (heavier Mondays, lighter Fridays)</li></ul>
2026-08-27T00:00:00Z

Help Desk Analyst I

Wappingers Falls, NY
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Help Desk Analyst I to join a team in a contract-to-permanent role. This role supports end users across desktop, server, and productivity environments, while delivering responsive technical assistance and a high standard of customer care. The ideal candidate brings strong troubleshooting ability, communicates clearly with both technical and non-technical users, and works effectively in a collaborative support setting. Responsibilities: • Provide day-to-day technical support for Windows-based PCs, desktop hardware, and related workstation issues for end users. • Troubleshoot and resolve incidents involving Microsoft 365 applications, antivirus software, malware concerns, and general access or performance problems. • Support both PC and Mac environments, ensuring users receive timely assistance across multiple platforms. • Monitor, update, and manage service requests through a ticketing system, maintaining accurate documentation and follow-through on open issues. • Assist with administration and support activities for Windows Server, Exchange Server, and Terminal Server environments as needed. • Work closely with team members to diagnose recurring technical problems, escalate complex issues appropriately, and improve service delivery. • Help maintain and support core office technologies, including desktop equipment, PC hardware, and PBX/PABX-related user support when required. • Contribute to basic network and security troubleshooting, including support related to routers, firewalls, and endpoint protection tools when applicable.
2026-09-11T00:00:00Z

Audit Support Specialist

Franklin, MA
onsite
Temporary / Contract
33 - 35 USD / Hourly
We are looking for a detail-oriented contract Audit Specialist to support commercial credit review activities. This is a Contract/Temporary position focused on evaluating borrower financial information, refreshing risk assessments, and helping ensure annual loan reviews are completed accurately and on schedule. The ideal candidate will bring strong commercial banking judgment and the ability to identify emerging credit issues while maintaining well-documented, audit-ready files. Responsibilities:• Conduct annual reviews for commercial lending relationships to confirm files are current, accurate, and completed within required timelines.• Evaluate business and personal financial statements, tax documentation, cash flow performance, and guarantor capacity to assess overall credit quality.• Examine payment history, covenant adherence, collateral coverage, and borrowing activity to detect shifts in portfolio risk.• Refresh internal risk assessments and flag developing credit concerns, exceptions, or policy-related issues for further review.• Draft concise credit summaries that present findings, key risks, and recommended actions in a clear and thorough manner.• Organize and maintain supporting documentation so credit files remain complete, accessible, and prepared for audit review.• Work closely with lenders and credit leaders to gather outstanding materials and resolve gaps that could delay review completion.• Assist in reducing the backlog of annual credit reviews ahead of the upcoming audit cycle.
2026-09-09T00:00:00Z

Clinical Application Support Specialist

Albuquerque, NM
onsite
Temporary to Hire
33.25 - 38.5 USD / Hourly
We are looking for a dedicated Clinical Application Support Specialist to serve as the vital link between clinical operations and technology. In this role, you will support, implement, and optimize clinical software systems to ensure that healthcare professionals have the tools they need to deliver safe, efficient, and high-quality care. This is a contract position based in Albuquerque, New Mexico, offering the opportunity to collaborate with clinicians, IT teams, and vendors in a dynamic healthcare environment. Responsibilities: • Troubleshoot and resolve complex issues related to clinical software systems and workflows. • Provide training to clinicians and staff on effective use of clinical applications. • Analyze current workflows and recommend enhancements to improve efficiency and accuracy. • Support provider documentation, dictation, and transcription processes to ensure seamless operations. • Conduct audits to verify data accuracy and ensure compliance with organizational standards. • Maintain up-to-date documentation and create training materials for clinical systems. • Collaborate with IT teams and software vendors to address issues, implement upgrades, and enhance system features. • Communicate system updates, planned downtimes, and resolutions to staff and leadership. • Offer onsite support through regular travel to healthcare facilities. • Participate in a 24/7 on-call rotation to provide timely assistance as needed.
2026-08-28T00:00:00Z

Help Desk Technician II

Austin, TX
onsite
Temporary / Contract
25 - 30 USD / Hourly
Help Desk Technician IIAustin, TX | Contract-to-Hire | Onsite The Help Desk Technician II is a key member of the IT team, serving as an advanced technical resource responsible for resolving complex technology issues and delivering an exceptional end-user experience. This role goes beyond traditional help desk support, acting as a trusted partner to employees across the organization while supporting critical systems, driving technology improvements, and helping ensure a stable, secure, and productive IT environment. The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, enjoys tackling technical challenges, and takes pride in delivering high-quality support that directly impacts business success. Responsibilities:<ul><li>Provide advanced technical support for desktops, laptops, mobile devices, printers, enterprise applications, Microsoft 365, and network connectivity issues.</li><li>Serve as an escalation point for complex technical incidents, utilizing strong troubleshooting and diagnostic skills to identify root causes and drive resolution.</li><li>Administer and support user accounts, access permissions, Active Directory, Microsoft Entra ID (Azure AD), VPN access, and related identity management systems.</li><li>Deploy, configure, maintain, and troubleshoot Windows workstations, software applications, endpoint security solutions, and peripheral devices.</li><li>Support onboarding and offboarding activities, ensuring employees have secure and seamless access to required technology resources.</li><li>Analyze recurring incidents to identify trends, recommend long-term solutions, and improve overall service delivery.</li><li>Create and maintain technical documentation, knowledge base articles, and support procedures.</li><li>Monitor and manage support tickets while ensuring timely communication, issue ownership, and a high level of customer satisfaction.</li><li>Mentor junior support team members and contribute to a collaborative, knowledge-sharing culture.</li><li>Assist with maintaining system reliability, security compliance, and business continuity across the IT environment.</li></ul>
2026-09-11T00:00:00Z

IT EUC Support Analyst

West Des Moines, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT EUC Support Analyst to provide hands-on technical support for employees across a dynamic insurance environment in West Des Moines, Iowa. This Long-term Contract position focuses on resolving hardware, software, access, and connectivity issues for both onsite and remote users while helping maintain a dependable end-user computing experience. The ideal candidate brings strong troubleshooting ability, a customer-focused mindset, and experience working within enterprise support operations. You will also contribute to documentation, asset oversight, and technical initiatives that improve service delivery. Responsibilities: • Manage and prioritize escalated incidents and service requests, ensuring issues are resolved within established service expectations. • Deliver technical assistance to onsite and remote employees by diagnosing problems with desktops, laptops, peripherals, applications, and access tools. • Investigate and resolve Windows-based hardware and software issues so users can quickly return to productivity. • Support account access and application issues through Active Directory and related administrative tools. • Maintain accurate records for company devices and related assets to support inventory control and lifecycle tracking. • Create, revise, and enhance knowledge base content to improve support consistency and team efficiency. • Participate in endpoint-related projects such as device deployments, refresh activities, software rollouts, and other technical initiatives. • Assist employees using personal mobile devices for business access by supporting managed applications on iOS and Android platforms. • Troubleshoot wired and wireless connectivity issues affecting office-based and remote staff. • Use scripting or automation methods where appropriate to streamline recurring support tasks.
2026-08-19T00:00:00Z

Governance Support Analyst

Tampa, FL
onsite
Temporary / Contract
30 - 32 USD / Hourly
Tampa, FL (Hybrid)Seeking a detail-oriented Governance Analyst to support governance meetings, documentation, policy administration, and action-item tracking within a large corporate environment. Responsibilities:<ul><li>Coordinate governance meetings and stakeholder communications</li><li>Prepare agendas, meeting materials, and presentations</li><li>Capture meeting minutes and track action items</li><li>Maintain governance records, policies, and documentation repositories</li><li>Support reporting, audits, and process improvement initiatives</li><li>Manage documentation within SharePoint and related systems</li></ul>
2026-08-28T00:00:00Z

Onboarding Support Specialist

Las Vegas, NV
onsite
Temporary / Contract
23.75 - 25 USD / Hourly
We are looking for an Onboarding Support Specialist to join a healthcare-focused team in Las Vegas, Nevada. This Long-term Contract position is suited for someone who thrives in a structured, high-volume setting and can manage onboarding-related work with precision and consistency. In this role, you will support physician practices through key setup activities, address support requests, and maintain accurate records while handling sensitive information with care. Responsibilities:• Manage daily physician onboarding assignments and support inquiries to help physician practices stay on track for launch readiness• Complete recurring operational tasks by following established procedures, checklists, and service guidelines• Enter, verify, and maintain provider and practice information in internal systems with a high level of accuracy• Update case records, document progress clearly, and keep onboarding activities moving through required milestones• Resolve routine issues using approved processes and identify when matters require escalation for further review• Safeguard confidential healthcare and organizational data in accordance with required compliance standards• Respond to customer concerns in a calm, attentive manner while helping to reduce friction during the onboarding experience
2026-09-10T00:00:00Z

ERP Support Analyst

Rochester Hills, MI
remote
Temporary to Hire
38 - 44 USD / Hourly
We are looking for an ERP Support Analyst to join a manufacturing organization in Rochester Hills, Michigan in a contract-to-permanent capacity. This position plays a central role in supporting a core ERP environment, improving business workflows, and helping teams resolve application issues that affect day-to-day operations. The ideal candidate brings a blend of technical system knowledge, analytical problem-solving, and the ability to work effectively with users, leadership, and external service providers. Responsibilities: • Manage day-to-day administration of the IBM i environment, including user access, resource oversight, and monitoring of system activity and messages. • Serve as the lead functional expert and internal owner for the organization’s primary ERP platform, guiding system use and ongoing support efforts. • Investigate application incidents, document findings, and coordinate resolution of system-related problems across core business tools. • Evaluate current operational processes, identify opportunities for workflow automation, and help shape practical improvement recommendations. • Partner with department leaders to address recurring system challenges and reduce disruptions to productivity. • Produce clear process documentation through interviews, workflow reviews, diagrams, and analysis of business procedures. • Support software rollouts, enhancement testing, and validation activities to help ensure reliable application performance after updates. • Prepare or contribute to user training materials and assist end users in adopting applications effectively. • Help coordinate project activities and support structured change management efforts tied to application and system updates.
2026-09-11T00:00:00Z

Client Team Support Associate

McLean, VA
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for a detail-oriented Client Team Support Associate to provide high-level administrative support within a fast-paced mortgage company environment in McLean, Virginia. This Long-term Contract position is ideal for someone who is organized, responsive, and confident managing a wide range of office coordination tasks for senior leaders and client-facing teams. The role offers an opportunity to contribute to daily operations by keeping schedules, communications, documents, and travel arrangements running smoothly. Responsibilities: • Coordinate complex calendars for managing directors and executive team members, ensuring meetings and priorities are organized effectively. • Arrange business travel, including itineraries, reservations, and related logistics, while adjusting plans as needed. • Prepare, scan, file, and maintain documents and records to support accurate and efficient office operations. • Process expense reports and invoices with close attention to detail and established administrative procedures. • Provide general administrative assistance such as data entry, correspondence support, and day-to-day office coordination. • Answer inbound calls professionally, direct inquiries appropriately, and serve as a reliable point of contact for internal and external communication. • Use Microsoft Office applications, including Excel, to create reports, track information, and support team workflows.
2026-09-10T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented Sales Support Specialist to assist our sales team with administrative, operational, and customer-related tasks. This role is ideal for someone who thrives in a fast-paced environment, enjoys supporting business development efforts, and has strong communication and organizational skills. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow-ups and internal coordination
2026-09-01T00:00:00Z

Sales Support Specialist

Mountainside, NJ
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Sales Support Specialist to provide responsive service and administrative support for customers purchasing through online channels and representative showrooms. This position plays an important role in managing orders, resolving service concerns, and helping ensure a smooth experience from purchase through delivery. The ideal candidate brings strong organizational skills, a customer-focused mindset, and the ability to balance multiple priorities in a fast-paced light manufacturing environment. Responsibilities: • Deliver timely, detail-focused assistance to customers by addressing product questions, order updates, and service-related concerns across web sales and showroom channels. • Process sales orders accurately for online and showroom transactions, and monitor each order through fulfillment to support on-time delivery. • Support website sales administration by following established procedures, completing research, and assisting with operational tasks tied to digital order activity. • Coordinate payment collection for incoming inventory orders so shipments can be released without delay. • Arrange and confirm delivery logistics when additional coordination is required to meet customer expectations. • Investigate service issues, returns, and shipping problems, then take appropriate action by preparing documentation, issuing call tags, and guiding cases toward resolution. • Manage freight and parcel claims with carriers and other transportation providers, ensuring proper follow-up and recordkeeping. • Build product knowledge to clearly explain features, benefits, and value to customers and strengthen long-term client relationships. • Maintain accurate records and work within business systems to support sales support and customer service workflows.
2026-09-08T00:00:00Z

Sales Support Specialist

Baltimore, MD
onsite
Temporary to Hire
20.9 - 27 USD / Hourly
We are looking for a detail-oriented Sales Support Specialist to support daily sales and customer operations activities in Maryland. This role is ideal for someone who enjoys balancing customer communication, order accuracy, and hands-on coordination in a fast-moving onsite environment. The person in this role will work closely with internal teams to keep orders, deliveries, and account support running smoothly while helping strengthen long-term customer relationships. Responsibilities:• Process customer orders accurately in an Oracle-based system while verifying pricing, purchase orders, and other key transaction details.• Prepare customer pickup requests by locating and pulling items efficiently to support timely order fulfillment.• Organize delivery activity by coordinating driver schedules and helping plan accurate next-day routing.• Follow up with customers regarding shipment status, delivery confirmation, and overall service satisfaction.• Work across warehouse, shipping, logistics, production, sales, and credit teams to resolve issues and maintain smooth order flow.• Support account growth by identifying sales opportunities, recommending additional products or services, and building strong customer rapport.• Maintain precise records and update order information promptly to reduce errors and improve service reliability.• Assist with light physical tasks, including moving materials up to 25 pounds when needed in the course of order handling.
2026-09-03T00:00:00Z

Systems Analyst

Brighton, MI
onsite
Temporary / Contract
57 - 66 USD / Hourly
We are looking for a Systems Analyst to support enterprise banking applications. This long-term contract opportunity is ideal for a detail-oriented candidate who can bridge business needs and technical solutions while helping maintain reliable, compliant, and well-integrated banking platforms. The role works closely with internal stakeholders and external vendors to improve system performance, support delivery initiatives, and ensure applications align with operational and regulatory expectations. Responsibilities: • Evaluate complex banking application needs and translate business, functional, and compliance expectations into practical system solutions. • Oversee the rollout, enhancement, and ongoing support of core and related banking platforms that serve day-to-day operations. • Build, maintain, and troubleshoot integrations across platforms using APIs, middleware tools, and file-based interfaces. • Act as a senior resource for banking technologies and other connected financial systems. • Use Oracle SQL and advanced data analysis techniques to investigate issues, reconcile information, and support reporting needs. • Guide Agile delivery activities by contributing to solution discovery, refining requirements, supporting user stories, and helping manage defects through release cycles. • Partner with vendors and internal teams to coordinate application updates, testing efforts, and production release schedules. • Support incident response and production issue resolution, including high-priority events, to protect system stability and service continuity.
2026-09-10T00:00:00Z

Systems Analyst

Jacksonville, FL
onsite
Temporary to Hire
39.5865 - 45.837 USD / Hourly
We are looking for a Systems Analyst to join a contract opportunity with permanent potential in Jacksonville, Florida. This role supports business-critical systems with an emphasis on data analysis, automation, and warehouse operations, while partnering with both technical and operational teams to improve performance and reporting. The ideal candidate brings strong experience in SQL, Python scripting, and warehouse management platforms, along with the ability to turn business needs into practical system solutions. Responsibilities: • Evaluate operational workflows and gather business needs to define effective system-based solutions. • Create and maintain SQL queries, stored procedures, and reporting outputs that support daily operations and decision-making. • Develop Python-based tools and scripts to automate recurring processes, transform data, and support integrations. • Administer and improve warehouse management system functionality to strengthen inventory control, order fulfillment, and logistics performance. • Collaborate with IT, supply chain, and business stakeholders to uncover process gaps and recommend system enhancements. • Investigate application and data issues, perform root cause analysis, and implement sustainable fixes. • Produce clear documentation for system behavior, technical configurations, workflows, and support procedures. • Assist with testing, validation, and rollout activities for system updates, enhancements, and integrated solutions.
2026-08-19T00:00:00Z

Technical Operations Manager

Brookfield, WI
onsite
Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for a Service Delivery Manager to join our team in Brookfield, Wisconsin on a contract basis with the potential for a permanent role. In this role, you will oversee a portfolio of service and delivery initiatives, working closely with clients, internal partners, and external vendors to keep work moving smoothly from kickoff through completion. This position is ideal for someone who thrives in a fast-paced environment, communicates with confidence, and takes a proactive approach to improving operations and customer satisfaction. Responsibilities: • Lead several active projects at once, guiding each engagement from initial planning through final delivery while maintaining quality and consistency. • Partner with internal departments, third-party vendors, and customers to align schedules, expectations, and next steps throughout the project lifecycle. • Track milestones, timelines, open items, and shifting priorities to help ensure commitments are met and work remains on schedule. • Communicate project progress, risks, and outcomes to clients and leadership through clear, timely updates and status reporting. • Address day-to-day issues quickly, remove obstacles where possible, and elevate critical concerns when broader support is needed. • Support scheduling, resource coordination, and workflow planning to improve team efficiency and execution across service activities. • Assist with procurement, logistics, deployment coordination, and other operational tasks tied to customer delivery needs. • Evaluate current processes, recommend practical improvements, and help strengthen the overall client experience. • Help ensure services are delivered accurately, efficiently, and in a manner that builds trust and long-term customer satisfaction.
2026-09-10T00:00:00Z

PIA P&C Support Specialist (Tier II)

Phoenix, AZ
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for an experienced support specialist to provide advanced assistance for property and casualty insurance products, including workers’ compensation and bonds, while delivering exceptional service to both internal teams and external clients. This long-term contract position is ideal for someone who can investigate complex issues, communicate clearly across stakeholders, and help improve service processes in a fast-paced payroll services environment. The role requires strong product awareness, sound judgment in handling sensitive client concerns, and the ability to work across multiple systems and carrier resources to drive timely resolution. Responsibilities: • Deliver second-level support for property and casualty insurance-related products by addressing client and internal team inquiries with accuracy and care. • Manage inbound and outbound communications tied to workers’ compensation payment services and related insurance offerings, ensuring prompt follow-up when needed. • Analyze service questions, research root causes, and resolve product or service concerns by coordinating with appropriate technical or business contacts. • Escalate unresolved or high-impact issues to the appropriate teams and alert leadership when urgent client situations require immediate attention. • Maintain detailed and accurate records of conversations, case activity, and service outcomes across internal and external interactions. • Use internal platforms, reporting tools, HRIS resources, and carrier or bureau websites to investigate requests and provide informed guidance. • Build and sustain productive relationships with clients, insurance carriers, and cross-functional partners to support a positive service experience. • Recommend improvements to workflows, procedures, and support practices based on recurring issues, operational insights, and client needs. • Stay current on insurance regulations, policy updates, industry developments, and changes to supported products through training and project participation.
2026-09-09T00:00:00Z

PIA P&C Support Specialist (Tier II)

Rochester, NY
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for an experienced support specialist to provide high-level assistance for property and casualty insurance products while serving both internal teams and external clients in Rochester, New York. This Long-term Contract position requires someone who can handle complex service inquiries, resolve product-related issues, and maintain strong working relationships across clients, carriers, and internal partners. The ideal candidate brings solid insurance or customer support experience, strong communication skills, and the ability to navigate multiple systems while delivering accurate and timely service. Responsibilities: • Deliver advanced support for property and casualty insurance offerings, including workers’ compensation and bond-related services, for internal and external users. • Handle incoming and outgoing client communications to address questions, troubleshoot issues, and provide clear guidance on supported products and services. • Investigate service concerns thoroughly, document findings, and escalate complex matters to specialized teams when additional expertise is required. • Research and resolve client issues by using internal platforms, reporting tools, and carrier or bureau websites to gather accurate information. • Defuse challenging client situations effectively and alert leadership to urgent matters so appropriate resolutions can be implemented promptly. • Maintain complete and accurate records of interactions, follow-up activities, and service outcomes across all communication channels. • Build productive relationships with clients, insurance carriers, and cross-functional stakeholders to support a positive service experience. • Contribute to process improvement efforts by identifying gaps, recommending practical enhancements, and supporting updates to procedures when needed. • Stay current on insurance regulations, policy updates, product changes, and industry developments to ensure informed and compliant support. • Participate in assigned training initiatives, special projects, and other duties that support the goals of the business unit.
2026-09-09T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization. Responsibilities: • Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations. • Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner. • Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts. • Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently. • Prepare and configure end-user devices for deployment, ensuring systems are ready for business use. • Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early. • Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems. • Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
2026-09-08T00:00:00Z

Process & Systems Analyst

Chicago, IL
onsite
Permanent / Full Time
90000 - 120000 USD / Yearly
The salary range for this position is $90,000 - $120,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. Job Description:<ul><li>Lead structured Kaizen cycles focused on throughput, quality and risk reduction.</li><li>Apply relevant Process Management tools (e.g. Lean/Six Sigma tools such as VSM (Value Stream Mapping), SIPOC (Supplier, Input, Process, Output, Customer), 5 Whys, Ishikawa).</li><li>Perform process mining and time‑and‑motion analysis.</li><li>Identify root causes of rework, delays, documentation errors and funding bottlenecks.</li><li>Design and develop To‑Be processes including clear role definitions, handoffs, and service-level expectations. As minimum expected is inclusion of RACI (Responsible, Accountable, Consulted, Informed), SLAs and control points.</li><li>Analyze and document current (“as-is”) processes across all functions – e.g. origination, credit, operations, funding/treasury, and portfolio management.</li><li>Identify inefficiencies (benchmarking against other countries in the network, against the market), bottlenecks, error drivers, and compliance-related risks.</li><li>Support the creation and maintenance of standard operating procedures (SOPs), process maps, and work instructions.</li><li>Serve as the primary process interface between functions (e.g., IT, Risk, Operations, Finance).</li><li>Align process and system requirements with Group standards while ensuring local regulatory and operational needs are met.</li><li>Facilitate cross-functional workshops to align stakeholders on process changes, implementation steps, and responsibilities.</li><li>Translate business requirements into structured change requests for HQ IT teams, or external local providers.</li><li>Define functional requirements, expected outcomes, dependencies, acceptance criteria, and test scenarios.</li><li>Support prioritization of change requests and maintain transparency on timelines and delivery status.</li><li>Coordinate user acceptance testing (UAT) with local teams and document test results.</li><li>Ensure system enhancements support process design, reporting, compliance, and operational efficiency.</li><li>Monitor performance of external systems and service quality, maintaining communication and coordination with external providers (if such).</li><li>Translate gaps into OCR (Optical Character Recognition)/RPA (Robotic Process Automation) and workflow opportunities.</li><li>Build business cases with ROI and risk impact.</li><li>Define data quality rules and reporting requirements</li><li>Monitor and supervise process implementation across teams, ensuring adoption and operational consistency.</li><li>Track and manage implementation progress, risks, open issues, and mitigation actions.</li></ul>
2026-08-18T00:00:00Z

Citizen Support Specialist

Cleveland, OH
onsite
Temporary to Hire
17.1 - 18.5 USD / Hourly
We are looking for a Citizen Support Specialist to join a city service team in Cleveland, Ohio. This onsite role is a contract opportunity with the potential to become permanent for someone who enjoys helping the public, managing a high volume of inquiries, and providing clear guidance across city programs and services. The ideal candidate brings strong communication skills, careful attention to detail, and the ability to remain focused and accurate in fast-paced customer interactions. Responsibilities: • Respond to a high volume of inbound resident calls each day and deliver courteous, solution-focused support. • Record, update, and monitor service requests within the city’s customer relationship management system with a high level of accuracy. • Provide residents with dependable information about municipal services, public programs, community events, and city facilities by using approved reference tools and knowledge resources. • Follow established call handling procedures to resolve inquiries directly or direct them to the appropriate department when further action is needed. • Assist callers with property and location-related questions by using internal lookup tools, mapping resources, and related city systems. • Support communication with residents who have limited English proficiency by accessing translation services when appropriate. • Maintain confidentiality and precise documentation throughout every interaction and data entry task. • Contribute to consistent service delivery by adhering to scripted guidance, workflow expectations, and quality standards in a structured call center environment.
2026-09-03T00:00:00Z

Tier II Application Support

Eden Prairie, MN
remote
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for an experienced Application Support specialist to provide hands-on support for enterprise applications. This position is ideal for someone who enjoys resolving technical issues, improving application performance, and partnering with both business and IT teams to keep critical systems running smoothly. The role focuses on production support, user access administration, testing, documentation, and continuous improvement across business applications. Responsibilities:• Provide day-to-day administration and support for enterprise applications used in a production environment.• Investigate application incidents, identify root causes, and deliver timely resolutions to minimize business disruption.• Carry out system updates, configuration changes, and application enhancements while maintaining platform reliability.• Track, prioritize, and resolve service desk tickets in alignment with established service expectations.• Collaborate with users and stakeholders to understand business needs and recommend practical system improvements.• Plan and execute testing activities for new features, upgrades, and application changes before deployment.• Create and maintain clear documentation, including support procedures, system records, and user guidance materials.• Contribute to project work by assisting with analysis, requirements definition, and functional documentation.• Support operational processes related to change management, problem management, and configuration control.
2026-09-11T00:00:00Z

IT Security Analyst

Daytona Beach, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an IT Security Analyst to work onsite in Daytona beach, FL. In this role, you will help protect a Microsoft-focused hybrid infrastructure by assessing security events, supporting incident response activities, and improving visibility across cloud and on-premises environments. This position works closely with internal technology teams and an around-the-clock security operations function to reduce risk, maintain compliance readiness, and strengthen day-to-day security operations. Responsibilities:• Monitor security events across Azure and on-premises systems, evaluate escalated alerts, and determine the appropriate response path.• Investigate suspicious activity by reviewing system, application, and security logs to identify indicators of compromise or policy violations.• Use Microsoft Sentinel and related security platforms to detect potential incidents, prioritize findings, and support timely containment efforts.• Partner with end users, technical teams, and security personnel to coordinate remediation steps and reduce operational exposure.• Maintain clear records of investigations, response actions, and outcomes to support audit readiness and incident tracking.• Contribute to security assessments and compliance reviews by organizing evidence and helping maintain required documentation.• Recommend updates to security controls, policies, and procedures based on observed risks, recurring trends, and incident findings.
2026-09-09T00:00:00Z

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