<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
<p><strong>Overview</strong></p><p>We are seeking a highly skilled Principal Analyst to support and enhance our Customer Identity and Access Management (CIAM) ecosystem across the organization. This role ensures secure, frictionless customer authentication and authorization by driving continuous improvement of identity platforms, regulatory compliance, security posture, and user experience.</p><p>You will serve as a technical and analytical subject matter expert partnering closely with cybersecurity, digital product, engineering, risk, and compliance teams. The ideal candidate thrives in a regulated environment, understands identity lifecycle management at scale, and is comfortable translating business needs into secure and scalable CIAM capabilities.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Identity Strategy and Platform Ownership</strong></p><ul><li>Lead analysis, configuration, and optimization of CIAM solutions supporting millions of customer interactions across digital touchpoints.</li><li>Develop and refine standards for identity lifecycle processes including registration, credential management, MFA, SSO, step-up authentication, and session security.</li><li>Partner with engineering and cloud teams to ensure CIAM integrations align with enterprise architecture, API patterns, and zero-trust principles.</li></ul><p><strong>Security, Risk, and Compliance</strong></p><ul><li>Ensure CIAM controls align with industry frameworks such as NIST 800-63, PCI, FFIEC, SOX, and internal cybersecurity policies.</li><li>Monitor authentication trends, fraud indicators, risk scoring, and threat intelligence to recommend improvements in customer security posture.</li><li>Conduct impact analysis and security assessments for new CIAM capabilities, feature enhancements, and vendor integrations.</li></ul><p><strong>Technical and Analytical Leadership</strong></p><ul><li>Translate business needs into detailed technical requirements, workflows, and acceptance criteria for CIAM enhancements.</li><li>Support troubleshooting, incident response, and root-cause analysis related to identity, authentication, access failures, and customer login issues.</li><li>Analyze customer behavior, authentication telemetry, and system performance metrics to drive continuous improvement.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Work closely with Digital Product, Cybersecurity, Cloud Engineering, Fraud, Compliance, and Customer Service teams to optimize identity journeys.</li><li>Provide subject-matter expertise for projects involving customer onboarding, digital banking, mobile applications, APIs, and third-party integrations.</li><li>Evaluate CIAM vendors and assist in roadmap planning for authentication, federation, directory services, and cloud-native identity capabilities.</li></ul><p><br></p>
We are looking for an IT Support Technician to join our team in Bronx, New York. In this role, you will be responsible for delivering hands-on technical support, troubleshooting, and repair services for desktop systems in a corporate environment. This is a contract to permanent position, offering the opportunity to transition into a permanent role based on performance within 3-6 months.<br><br>Responsibilities:<br>• Provide on-site support for desktop systems, including diagnosing and resolving technical issues.<br>• Perform hardware repairs and software troubleshooting to ensure optimal workstation functionality.<br>• Utilize tools such as Active Directory to manage user accounts and permissions effectively.<br>• Assist with Office 365 applications, ensuring smooth operation and addressing any user challenges.<br>• Deliver excellent customer service while addressing IT concerns and resolving user requests.<br>• Support Mac systems alongside Windows 10 environments as required.<br>• Implement desktop imaging processes to prepare workstations for deployment.<br>• Work with proprietary technologies to meet organizational needs.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Collaborate with team members to ensure seamless IT support across the organization.
We are looking for a detail-oriented Client Support Specialist to join our team in Saint Paul, Minnesota. In this role, you will play a crucial part in providing exceptional customer service, handling inbound and outbound communications, and resolving technical issues efficiently. This is a long-term contract position, offering the opportunity to work both remotely and on-site in a hybrid schedule.<br><br>Responsibilities:<br>• Respond promptly and accurately to customer inquiries, including setting up new users and terminating access for former employees.<br>• Provide updates and support to newly referred customers during their onboarding process.<br>• Address support requests, including password resets and technical issues, ensuring timely resolutions.<br>• Analyze data from calls and tickets to identify trends and recommend improvements to support processes.<br>• Utilize Microsoft Excel to manage data entry and maintain accurate records.<br>• Collaborate with team members to ensure customer satisfaction and efficient service delivery.<br>• Maintain professionalism and confidentiality when handling sensitive information.<br>• Assist in managing and resolving support tickets, demonstrating problem-solving abilities.<br>• Communicate effectively with customers and stakeholders to address concerns and provide solutions.
<p>We are looking for a highly skilled GIS Support Project Manager/Lead to join our team in Tampa, Florida. This position offers the opportunity to contribute to local government operations by managing geospatial resources and ensuring accurate property data. As a Contract-to-permanent role, you will play a key part in maintaining parcel mapping systems and supporting property valuation efforts while collaborating with various stakeholders and departments.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management and accuracy of the countywide parcel mapping system, ensuring reliable property boundaries and ownership data.</p><p>• Coordinate geospatial data analysis projects.</p><p>• Collaborate to resolve discrepancies in property records and integrate data.</p><p>• Supervise staff and consultants, providing technical guidance, training, and ensuring quality control across all projects.</p><p>• Manage special mapping requests.</p><p>• Establish detailed project scopes, timelines, and budgets while adhering to state and organizational requirements.</p><p>• Ensure compliance with Florida statutes and appraisal standards in all updates, map changes, and data corrections.</p><p>• Oversee the production of maps, graphics, and reports used for property valuation, appeals, and public records.</p><p>• Monitor and maintain geospatial resources, including digital and physical map libraries.</p><p>• Provide technical support to appraisers, analysts, and administrative staff in utilizing GIS tools for property appraisal tasks.</p>
<p>The CIAM Business Systems Analyst will manage day-to-day operations of the CIAM platform, ensuring compliance with defined policies and procedures related to user and application management. In this role, you will play a pivotal part in bridging business objectives with technology solutions focused on identity and access management, and drive CIAM capabilities that directly support the bank’s digital strategy and customer trust objectives. Working collaboratively with stakeholders, development teams, and vendors, you will help define, implement, and optimize CIAM initiatives that enhance user experiences and operational efficiency.</p><ul><li>Collaborate with business partners and stakeholders to gather, analyze, and document business requirements aligned with strategic goals and regulatory standards.</li><li>Act as the Subject Matter Expert for CIAM systems, providing guidance on solution design, configuration, and process improvements.</li><li>Translate business needs into detailed system requirements, user stories, acceptance criteria, and technical documentation to support effective development and testing.</li><li>Support the entire solution delivery lifecycle, including requirements gathering, process mapping, documentation, testing, deployment, and post-launch support.</li><li>Manage and maintain accurate documentation for CIAM applications, ensuring accessibility for business and technical teams.</li><li>Oversee application configuration changes, ensuring adherence to SDLC and Change Management protocols.</li><li>Coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated CIAM solutions.</li><li>Monitor application performance, facilitate incident and problem management, and conduct Root Cause Analysis to drive issue resolution.</li></ul><p><br></p>
<p>We are looking for a dedicated Call Center Specialist to join our team on a contract basis in Charlottesville, Virginia. In this role, you will provide exceptional customer support and technical assistance to our clients while contributing to the success of the organization. The ideal candidate will thrive in a fast-paced environment, possess excellent problem-solving skills, and demonstrate a proactive approach to resolving issues.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls and assist customers with their inquiries and technical concerns.</p><p>•Assist with administrative, inventory, and data entry based tasks.</p><p>• Identify patterns in recurring technical issues and recommend strategies to address underlying causes.</p><p>• Utilize IT support ticketing systems to track and resolve customer requests efficiently.</p><p>• Ensure a high level of customer satisfaction by providing clear and thorough communication.</p><p>• Collaborate with team members to improve processes and enhance overall support services.</p><p>• Maintain detailed records of customer interactions and solutions provided.</p><p>• Stay informed about updates to software and systems to provide accurate assistance.</p><p><br></p>
Investment Banking Client Services Analyst Fort Worth, TX (Hybrid) Join our dynamic investment firm and empower our global investor community! This vibrant, administrative role demands top-tier communication and meticulous detail. Key Duties: Drive new client onboarding: input CRM data, manage docs, set up reports, and update contacts. Oversee cash flow documentation, resolving investor queries swiftly. Partner with third-party admins for subscriptions, redemptions, AML/KYC. Collaborate with Investor Relations, Treasury, Legal, and Accounting to update wires, signatories, and transfers. Ensure prompt cash processing and deliver rapid responses to investor inquiries on fund admin, tax, and compliance. Qualifications: 2-3 years in investment firm client support. Stellar communication and organization. CRM/Microsoft Office savvy. Perks: Awesome benefits, great 401k match, hybrid flexibility, and work-life harmony! BONUS plus Base! <br> The best way to apply is to email a resume to Joe.faradie @ roberthalf com connect with me on linkedin!!!
<p>Our client in <strong>Reston, Virginia</strong> is seeking a <strong>full-time Seasonal Tax Support Associate</strong> to join their team during the upcoming busy season. This role is well-suited for someone with prior experience preparing individual and business returns who enjoys working in a fast-paced environment. The position focuses on tax data entry, document organization, and providing support to licensed tax professionals to ensure timely and accurate processing of returns.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Assist with preparing basic individual and business tax returns under supervision</p><p>• Enter tax data and supporting information into internal systems</p><p>• Review W-2s, 1099s, and other tax documents for completeness and accuracy</p><p>• Help maintain organized client files and workpapers</p><p>• Support senior tax staff with simple schedules and reconciliations</p><p>• Assist with department deadlines, extensions, and general administrative tasks</p>
<p>Our client in <strong>Manassas, Virginia</strong> is seeking a <strong>full-time Seasonal Tax Support Associate</strong> to join their team during the upcoming busy season. This role is well-suited for someone with prior experience preparing individual and business returns who enjoys working in a fast-paced environment. The position focuses on tax data entry, document organization, and providing support to licensed tax professionals to ensure timely and accurate processing of returns.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Assist with preparing basic individual and business tax returns under supervision</p><p>• Enter tax data and supporting information into internal systems</p><p>• Review W-2s, 1099s, and other tax documents for completeness and accuracy</p><p>• Help maintain organized client files and workpapers</p><p>• Support senior tax staff with simple schedules and reconciliations</p><p>• Assist with department deadlines, extensions, and general administrative tasks</p>
We are looking for a skilled IT Infrastructure Specialist to join our dynamic team in New York, New York. This role requires a proactive and analytical individual who excels at problem-solving and delivering effective technological solutions. The successful candidate will play a key role in maintaining and enhancing IT systems, while providing hands-on support and fostering collaboration across the organization.<br><br>Responsibilities:<br>• Oversee and maintain network infrastructure, including Wi-Fi systems, to ensure optimal performance and security.<br>• Support server operations, disaster recovery planning, and implement cybersecurity measures.<br>• Manage user access controls and enforce security policies to protect organizational systems.<br>• Research emerging technologies and recommend solutions to improve IT efficiency.<br>• Maintain detailed documentation of system configurations, processes, and troubleshooting procedures.<br>• Act as the primary contact for third-party IT consultants, ensuring effective communication and collaboration.<br>• Establish and manage relationships with IT vendors to ensure reliable service delivery.<br>• Provide comprehensive technical support and guidance to all staff members.<br>• Contribute to network-related projects, including upgrades, implementations, and system decommissioning.<br>• Ensure compliance with cybersecurity best practices, including endpoint protection and identity management.
<p>Our client in <strong>Fairfax, Virginia</strong> is seeking a <strong>full-time Seasonal Tax Support Associate</strong> to join their team during the upcoming busy season. This role is well-suited for someone with prior experience preparing individual and business returns who enjoys working in a fast-paced environment. The position focuses on tax data entry, document organization, and providing support to licensed tax professionals to ensure timely and accurate processing of returns.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Assist with preparing basic individual and business tax returns under supervision</p><p>• Enter tax data and supporting information into internal systems</p><p>• Review W-2s, 1099s, and other tax documents for completeness and accuracy</p><p>• Help maintain organized client files and workpapers</p><p>• Support senior tax staff with simple schedules and reconciliations</p><p>• Assist with department deadlines, extensions, and general administrative tasks</p>
<p>Our client in <strong>McLean, Virginia</strong> is seeking a <strong>full-time Seasonal Tax Support Associate</strong> to join their team during the upcoming busy season. This role is well-suited for someone with prior experience preparing individual and business returns who enjoys working in a fast-paced environment. The position focuses on tax data entry, document organization, and providing support to licensed tax professionals to ensure timely and accurate processing of returns.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Assist with preparing basic individual and business tax returns under supervision</p><p>• Enter tax data and supporting information into internal systems</p><p>• Review W-2s, 1099s, and other tax documents for completeness and accuracy</p><p>• Help maintain organized client files and workpapers</p><p>• Support senior tax staff with simple schedules and reconciliations</p><p>• Assist with department deadlines, extensions, and general administrative tasks</p>
We are looking for a skilled SCADA Analyst to join our team in Floresville, Texas. This role involves managing, optimizing, and securing Supervisory Control and Data Acquisition (SCADA) systems to support critical operational processes. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and the ability to collaborate effectively across departments.<br><br>Responsibilities:<br>• Configure, maintain, and troubleshoot SCADA systems, including servers, databases, and communication networks, to ensure reliable operations.<br>• Monitor system performance and ensure accurate data collection to support informed decision-making processes.<br>• Collaborate with engineering and operations teams to integrate new devices, technologies, and protocols into SCADA systems.<br>• Create and update documentation such as system configurations, operational procedures, and compliance reports.<br>• Implement cybersecurity measures to protect SCADA infrastructure against potential threats.<br>• Provide technical support and training to team members on the functionality and utilization of SCADA systems.<br>• Analyze system issues and perform root cause analysis to prevent recurring problems.<br>• Ensure compliance with NERC standards and other regulatory requirements related to SCADA operations.<br>• Work with GIS data, including ArcGIS Server and LiDAR, to enhance system functionality.<br>• Manage networking protocols such as Modbus, TCP/IP, and DNP3 to maintain effective communication within the system.
We are looking for an experienced IT Support Technician to join our team in Bronx, New York. This is a contract to permanent position offering an excellent opportunity for growth, with a potential transition to a permanent role based on performance. The ideal candidate will provide hands-on technical support, troubleshooting, and repairs, ensuring seamless operations in a Microsoft and Office 365 environment.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to desktop hardware, software, and peripherals.<br>• Conduct break-fix repairs and troubleshoot workstation problems in a timely manner.<br>• Provide support for Microsoft technologies, including Office 365 and Active Directory.<br>• Assist users with Mac systems and proprietary technologies as needed.<br>• Perform imaging and configuration of desktop workstations to meet organizational standards.<br>• Deliver exceptional customer service while addressing technical concerns.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Collaborate with team members to improve IT processes and user experience.<br>• Ensure compliance with company policies and security protocols.<br>• Respond promptly to service requests and prioritize tasks effectively.
<p>Robert Half is recruiting for an Application Analyst with experience in ERP systems. The ERP Application Analyst is responsible for the ongoing support, maintenance, and enhancement of enterprise business applications, with a primary focus on construction management and service-based ERP systems. This role partners closely with business stakeholders, IT team members, and third-party vendors to ensure applications are stable, well-documented, and aligned with operational needs. The ERP Application Analyst also provides second-level application support and plays a key role in system testing, upgrades, and continuous improvement initiatives.</p><p><br></p><ul><li><strong>This is a Direct Hire position that will require an onsite work schedule. </strong></li><li><strong>Open to multiple locations in Wisconsin (Appleton - Madison - Milwaukee).</strong></li><li><strong>Must be located in Wisconsin. Relocation assistance is not being offered at this time.</strong></li><li><strong>This role is not eligible for sponsorship. </strong></li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day support for enterprise applications, including construction management and service ERP systems.</li><li>Serve as a second-level support resource by troubleshooting application issues, analyzing root causes, and coordinating resolutions.</li><li>Collaborate with internal business users to understand functional requirements and translate them into system enhancements or configuration changes.</li><li>Work with external vendors and consultants to plan, implement, and support system upgrades, patches, and new functionality.</li><li>Perform functional testing of system changes, enhancements, and upgrades to ensure quality and reliability.</li><li>Create and maintain system documentation, including workflows, configurations, enhancements, and support procedures.</li><li>Monitor application performance and identify opportunities to improve system efficiency, usability, and user experience.</li><li>Assist with data analysis and reporting needs, including writing and maintaining SQL queries.</li><li>Support change management activities, including user communication and coordination of system updates.</li><li>Develop a strong understanding of business operations and processes to better support users and recommend technology improvements.</li><li>Provide guidance and training to end users to help them effectively leverage ERP functionality.</li></ul><p><br></p>
<p>Our client in <strong>Reston, Virginia</strong> is seeking a <strong>full-time Seasonal Tax Support Associate</strong> to join their team during the upcoming busy season. This role is well-suited for someone with prior experience preparing individual and business returns who enjoys working in a fast-paced environment. The position focuses on tax data entry, document organization, and providing support to licensed tax professionals to ensure timely and accurate processing of returns.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Assist with preparing basic individual and business tax returns under supervision</p><p>• Enter tax data and supporting information into internal systems</p><p>• Review W-2s, 1099s, and other tax documents for completeness and accuracy</p><p>• Help maintain organized client files and workpapers</p><p>• Support senior tax staff with simple schedules and reconciliations</p><p>• Assist with department deadlines, extensions, and general administrative tasks</p>
<p><strong>Job Posting: Business Development Support Specialist</strong></p><p>Are you a proactive professional with strong communication skills and a passion for driving customer satisfaction and retention? We’re seeking a <strong>Business Development Support Specialist</strong> to join our team focused on supporting business development and achieving customer retention goals. This role involves close collaboration with customers, trade allies, and internal departments to deliver tailored solutions that meet our customers' needs.</p><p>As an integral part of the team, you’ll lead <strong>inside sales efforts</strong>, engage in customer retention calls, and deliver timely, results-oriented solutions. If you’re motivated to positively influence customer decisions and enjoy providing exceptional support in a collaborative environment, we want to hear from you!</p>
<p>We are seeking a Senior Business Analyst with strong technical acumen and advanced SQL expertise to support a high-profile enterprise implementation project. This individual will serve as the bridge between business and technical teams—translating complex requirements into actionable deliverables, validating configurations, and ensuring system accuracy through detailed testing and analysis.</p><p><br></p><p><strong><em>100% REMOTE | CST/EST TIMEZONES PREFERRED | GREENCARD HOLDER/US CITIZEN</em></strong></p><p><br></p><p><strong>Role Overview</strong></p><p>The Senior Business Analyst will collaborate closely with project managers, developers, and client stakeholders to define requirements, test configurations, and ensure seamless data flow across systems. This role is ideal for someone who thrives in technical environments, is comfortable digging into data with SQL, and can confidently validate system performance through configuration testing and data validation.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Partner with technical and business teams to gather, analyze, and document functional and non-functional requirements.</li><li>Write and execute complex SQL queries to extract, validate, and reconcile data across multiple systems.</li><li>Conduct configuration testing to ensure system setups align with documented requirements and business logic.</li><li>Support system testing, UAT, and regression testing—logging defects and driving resolution with developers.</li><li>Create detailed documentation for data mapping, process flows, and configuration outcomes.</li><li>Develop and maintain reports or dashboards to support decision-making and track implementation progress.</li><li>Facilitate requirements sessions and ensure clear alignment between business objectives and system functionality.</li><li>Provide ongoing analytical support post-deployment to monitor accuracy, identify gaps, and recommend enhancements.</li></ul>
<p>Our client in <strong>Manassas, Virginia</strong> is seeking a <strong>full-time Seasonal Tax Support Associate</strong> to join their team during the upcoming busy season. This role is well-suited for someone with prior experience preparing individual and business returns who enjoys working in a fast-paced environment. The position focuses on tax data entry, document organization, and providing support to licensed tax professionals to ensure timely and accurate processing of returns.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Assist with preparing basic individual and business tax returns under supervision</p><p>• Enter tax data and supporting information into internal systems</p><p>• Review W-2s, 1099s, and other tax documents for completeness and accuracy</p><p>• Help maintain organized client files and workpapers</p><p>• Support senior tax staff with simple schedules and reconciliations</p><p>• Assist with department deadlines, extensions, and general administrative tasks</p>
<p>Our client in <strong>Fairfax, Virginia</strong> is seeking a <strong>full-time Seasonal Tax Support Associate</strong> to join their team during the upcoming busy season. This role is well-suited for someone with prior experience preparing individual and business returns who enjoys working in a fast-paced environment. The position focuses on tax data entry, document organization, and providing support to licensed tax professionals to ensure timely and accurate processing of returns.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Assist with preparing basic individual and business tax returns under supervision</p><p>• Enter tax data and supporting information into internal systems</p><p>• Review W-2s, 1099s, and other tax documents for completeness and accuracy</p><p>• Help maintain organized client files and workpapers</p><p>• Support senior tax staff with simple schedules and reconciliations</p><p>• Assist with department deadlines, extensions, and general administrative tasks</p>
<p>Our client in <strong>McLean, Virginia</strong> is seeking a <strong>full-time Seasonal Tax Support Associate</strong> to join their team during the upcoming busy season. This role is well-suited for someone with prior experience preparing individual and business returns who enjoys working in a fast-paced environment. The position focuses on tax data entry, document organization, and providing support to licensed tax professionals to ensure timely and accurate processing of returns.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Assist with preparing basic individual and business tax returns under supervision</p><p>• Enter tax data and supporting information into internal systems</p><p>• Review W-2s, 1099s, and other tax documents for completeness and accuracy</p><p>• Help maintain organized client files and workpapers</p><p>• Support senior tax staff with simple schedules and reconciliations</p><p>• Assist with department deadlines, extensions, and general administrative tasks</p>
<p>The Network Analyst is responsible for designing, implementing, maintaining, and supporting the organization’s network infrastructure to ensure optimal performance, security, and reliability. This role involves monitoring network systems, troubleshooting issues, and collaborating with IT teams to support business operations and technology initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Network Administration:</strong> Configure, maintain, and optimize LAN, WAN, VPN, and wireless networks.</li><li><strong>Monitoring & Troubleshooting:</strong> Proactively monitor network performance, identify bottlenecks, and resolve connectivity issues.</li><li><strong>Security Management:</strong> Implement and maintain network security protocols, firewalls, and intrusion detection systems.</li><li><strong>Documentation:</strong> Maintain accurate documentation of network configurations, diagrams, and processes.</li><li><strong>Vendor Coordination:</strong> Work with external vendors for hardware/software procurement and support.</li><li><strong>Upgrades & Patching:</strong> Plan and execute network upgrades, patches, and firmware updates.</li><li><strong>Disaster Recovery:</strong> Assist in developing and testing network-related disaster recovery plans.</li><li><strong>Support:</strong> Provide technical support for network-related issues to internal teams.</li></ul><p><br></p><p><br></p><p><br></p>
<p><strong><u>Account Services Specialist</u></strong> (Customer Service / Account Management)</p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com.</u></p><p><br></p><p>*Fully onsite role - 5 days per week in office, 8a-4p schedule*</p><p><br></p><p>The Account Services Specialist will help support the customers of the organization on any pertinent requests and enhance their overall experience. primarily focuses on the development and execution of sales plans, business development, member retention, and relationship building. The Account Services Manager will assist with obtaining feedback, helping prepare for trade shows, and ensuring the accuracy of our CRM.</p><p><br></p><p><strong>RESPONSIBILITIES:</strong></p><p>· Serve as the primary point of contact for inquiries via phone, email, and chat</p><p>· Resolve issues efficiently and professionally, ensuring high satisfaction</p><p>· Softly upsell other opportunities for engagement</p><p>· Maintain accurate records of interactions and transactions in CRM systems</p><p>· Collaborate with internal departments to address customer needs and follow up on outstanding issues.</p><p>· Receive and process incoming quote requests from customer</p><p>· Coordinate quote status information to the external sales team</p><p>· Log, track and follow up on outstanding quotes in accordance with the defined turnaround time</p><p>· Identify process improvements and contribute to the development of best practices</p><p>· Providing exceptional, timely customer service daily</p><p>· Supporting new customer onboarding and training</p><p>· Preparing data driven reports that support securing new members</p><p><br></p><p>Along with a great culture, growth potential, and leadership team to learn from, this position a competitive salary, annual company bonus potential, and great benefits.</p><p><br></p><p>For more information, please email your resume to <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p>
We are looking for a skilled Business Analyst to join our team in Raleigh, North Carolina, on a long-term contract basis. In this role, you will support client engagement initiatives by leveraging data management platforms and analyzing CRM data to drive actionable insights. You will collaborate with marketing and business development teams to ensure the smooth execution of campaigns and adherence to brand guidelines.<br><br>Responsibilities:<br>• Provide technical support for CRM systems and Martech platforms to maintain data integrity and assist with marketing and business development activities.<br>• Manage and prioritize service queue requests from internal stakeholders, resolving system-related issues efficiently.<br>• Analyze CRM data to produce detailed reports and dashboards, identifying trends and opportunities for improvement.<br>• Oversee the marketing process for briefings, newsletters, and events, ensuring campaigns align with brand standards and are executed effectively.<br>• Develop mailing lists, approve automation workflows, test and send mailings, and report on campaign metrics including engagement rates and bounce-back analysis.<br>• Support regional adoption and optimization of CRM systems, ensuring users are equipped with the tools and knowledge to maximize their effectiveness.<br>• Maintain data quality by standardizing, verifying, and cleansing CRM records, as well as monitoring changes to ensure consistency and accuracy.<br>• Enhance CRM data by integrating information from multiple sources while adhering to global data protection policies.<br>• Uphold controlled vocabularies and taxonomies to ensure standardization across systems and maintain firm-wide data consistency.
