We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
<p>We are looking for an ERP IFS Consultant to provide expert technical support and configuration for backend systems. This role emphasizes managing integrations, optimizing workflows, and ensuring system performance rather than direct user-facing tasks. The ideal candidate is detail-oriented and skilled in backend technologies, with a focus on improving operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Configure and maintain IFS systems to support business processes and enhance system functionality.</p><p>• Develop and troubleshoot automation workflows using tools like Camunda to streamline operations.</p><p>• Write and optimize PL/SQL scripts for data manipulation and reporting purposes.</p><p>• Manage integrations and backend services using Java and other related technologies.</p><p>• Perform secure file transfers and ensure proper formatting of data exchanges within Azure environments.</p><p>• Support data migration efforts, including mapping, transformation, and validation.</p><p>• Utilize external file management tools to oversee file-based integrations effectively.</p><p>• Collaborate with IT and engineering teams to maintain system stability and resolve technical issues.</p><p>• Document technical processes, configurations, and system integration points for future reference.</p><p>• Monitor system performance and apply necessary updates to ensure optimal operation.</p>
We are looking for a skilled Help Desk Analyst to join our team in Palm Desert, California, on a contract basis. This role is ideal for a tech-savvy individual with a strong background in troubleshooting and technical support. You will play a key part in ensuring smooth operations by resolving technical issues and providing exceptional service.<br><br>Responsibilities:<br>• Respond promptly to incoming service desk tickets, diagnosing and resolving technical issues efficiently.<br>• Provide support and troubleshooting assistance for Microsoft Windows environments, including Windows 10.<br>• Manage user accounts and permissions through Active Directory, ensuring security protocols are adhered to.<br>• Collaborate with team members to identify and implement solutions for recurring technical problems.<br>• Maintain detailed records of all support interactions, documenting resolutions and escalating complex issues when necessary.<br>• Assist with basic hardware and software installations and configurations.<br>• Educate users on best practices and preventive measures to minimize technical disruptions.<br>• Ensure timely communication with users about issue status and resolution timelines.<br>• Test and confirm the functionality of systems after troubleshooting to ensure seamless performance.
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
The Butz Family of Companies seeks an IT Support Specialist at Alvin H. Butz located in Allentown, Pennsylvania. This individual will assist the IT Manager in various Tier 1 level administrative duties such as providing initial contact to telephone requests and emails from users, and promptly and appropriately dealing with other end user support. We thrive on delivering large scale projects for clients that embrace our innovative mindset and are looking to add talent to our growing team.<br>Responsibilities<br>Acts as initial contact person for IT Help Desk inquiries<br>Log support calls and emails into Track it; Prioritizes issues appropriately based on department standards<br>Direct support requests to the appropriate member of the IT Department; Escalate critical user issues to IT Manager<br>Equipment ordering<br>Maintains maintenance agreements, warranty expirations and software renewals<br>Maintains departmental documentation<br><br>Qualifications include: Proficient in M365 products including Teams, windows based operating system experience, 1-2 years Level 1 Support Technician experience, IT related Associates Degree/ BA or Technical school or 3-5 years on the job experience in equivalent role, excellent organization and communication skills, detail oriented
<p>We are looking for a skilled Network Analyst II to join our team in Greater Cleveland, Ohio. In this role, you will be responsible for ensuring the efficient operation, security, and maintenance of network systems, servers, and related technologies. This position offers the opportunity to work with a diverse range of tools and platforms to support both technical infrastructure and organizational needs.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and manage network systems, including Microsoft Windows and Linux servers, hypervisor hosts, and virtualized environments.</p><p>• Monitor and secure routers, switches, storage solutions, and uninterruptible power supplies to ensure optimal performance.</p><p>• Administer and troubleshoot server software, ensuring smooth operations and addressing issues proactively.</p><p>• Manage data backups, replication processes, and test environments to safeguard critical information.</p><p>• Design, develop, and test disaster recovery plans to maintain business continuity.</p><p>• Provide advanced technical support for network connectivity and user applications, resolving complex issues efficiently.</p><p>• Set up and maintain audiovisual equipment such as projectors and video conferencing systems.</p><p>• Collaborate with medical device personnel to ensure seamless integration and support.</p><p>• Implement structured cabling solutions to maintain reliable network connections.</p>
We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.<br><br>Responsibilities<br>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.<br>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.<br>• Coordinating corrective and preventive actions to address safety concerns within the workplace.<br>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.<br>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.<br>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.<br>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.<br>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.<br>• Supporting our broader sustainability strategy to ensure the site meets company objectives.
We are looking for a driven and results-oriented Customer Success Specialist to join our team in Irving, Texas. In this Contract-to-Permanent position, you will play a vital role in ensuring exceptional support for first responders and small to medium-sized businesses within the law enforcement community. This dynamic role requires adaptability, a proactive mindset, and a strong commitment to delivering outstanding customer experiences.<br><br>Responsibilities:<br>• Act as a trusted advisor by providing technical and business support to both internal and external customers.<br>• Diagnose and resolve customer issues quickly and effectively, ensuring minimal disruption.<br>• Maintain high levels of customer satisfaction through empathetic communication and superior service.<br>• Accurately manage and verify customer account information to ensure compliance and accuracy.<br>• Collaborate with cross-functional teams, including Customer Experience, Development, Sales, Product, and Marketing, to address customer needs.<br>• Create and maintain comprehensive documentation, including processes, procedures, and guides, to support both customers and internal teams.<br>• Escalate complex issues while maintaining ownership and accountability for resolution.<br>• Gather and share customer feedback to help drive improvements in products and processes.
<p>We’re seeking a skilled IT Support Technician to join our team in Savannah, Georgia. In this contract-to-hire role, you’ll provide advanced technical support, manage IT systems, and ensure smooth operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Resolve escalated technical issues.</li><li>Troubleshoot hardware, software, and network problems.</li><li>Maintain IT infrastructure, including servers and network devices.</li><li>Install and upgrade systems, software, and hardware.</li><li>Monitor performance and apply updates, patches, and security measures.</li><li>Support cloud-based backup solutions.</li><li>Document IT processes and configurations.</li><li>Collaborate with IT teams for efficient service delivery.</li><li>Provide excellent customer service and client communication.</li></ul><p><br></p>
<p>Join our team in Waycross, Georgia, as a dedicated Help Desk Analyst and be the first point of contact for resolving IT challenges! In this role, you'll be instrumental in providing first-line technical support, diagnosing a wide range of IT issues, and ensuring our users get back to work quickly. If you possess a solid understanding of computer systems, exceptional communication skills, and a passion for delivering top-notch technical assistance, we want to hear from you</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Be the first point of contact, providing timely technical assistance to end-users via phone, email, and chat.</li><li>Diagnose and resolve hardware, software, and network issues efficiently.</li><li>Meticulously log and track all support requests within our ticketing system.</li><li>Empower users with solutions for software installations, password resets, and other common IT inquiries.</li><li>Ensure seamless escalation of complex issues to specialized IT teams.</li><li>Contribute to our knowledge base by documenting technical challenges and their resolutions.</li><li>Proactively follow up with users to confirm successful issue resolution and satisfaction.</li><li>Stay informed on the latest IT policies and security best practices to provide informed support.</li><li>Leverage your expertise in Microsoft Windows, Mac Computers, Cisco Technologies, and Active Directory to troubleshoot and resolve technical problems.</li><li>Utilize your skills in Citrix Technologies, Computer Hardware, and Microsoft to deliver effective and efficient support.</li></ul>
<p>We are looking for a Help Desk Analyst to provide front-line technical support for end users across Windows and macOS environments. You’ll handle ticket triage, troubleshoot hardware and software issues, and escalate complex problems to Tier II support.</p>
We are looking for a dedicated Customer Support Specialist to join our team in Los Angeles, California. In this role, you will be the primary point of contact for customers, ensuring their inquiries and concerns are addressed promptly and professionally. You will collaborate closely with internal departments to deliver exceptional service, maintain accurate documentation, and contribute to the overall success of our operations.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding product details, order placements, shipping updates, and repair services.<br>• Address and resolve customer complaints or issues with efficiency and professionalism.<br>• Maintain detailed records of customer interactions and ensure timely follow-ups as necessary.<br>• Partner with internal teams such as Sales, Production, and Shipping to effectively manage complex customer concerns.<br>• Handle sales orders for customer purchases and inventory items, ensuring accuracy and timeliness.<br>• Prepare sales orders and job envelopes, and organize daily shipments to meet operational deadlines.<br>• Collaborate with the owner to design new styles and contribute ideas for innovative products.<br>• Create invoices for completed custom orders, repairs, and wholesale shipments, ensuring accuracy in pricing and materials used.<br>• Verify all documentation, including certificates, appraisals, and photos, is included with final invoices or shipments.<br>• Conduct quality checks to confirm the accuracy of labor charges, gemstones, and metals used in customer orders.
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support to end users in a dynamic and fast-paced IT environment. This role involves troubleshooting hardware, software, and network issues while working with Windows-based systems and Microsoft 365 applications. As a Contract-to-permanent position, this opportunity offers growth potential for individuals aiming to expand their expertise into advanced IT and systems administration roles.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to hardware, software, and network connectivity.<br>• Set up, configure, and manage Windows 10/11 operating systems and Microsoft 365 applications.<br>• Assist users with account management tasks including password resets, access requests, and account lockouts within Active Directory.<br>• Provide support for Meraki networking equipment, such as switches and access points, under the guidance of senior IT staff.<br>• Maintain accurate records of support activities, resolutions, and troubleshooting steps in the ticketing system.<br>• Escalate complex technical problems to higher-level IT personnel as needed.<br>• Facilitate onboarding processes for new employees by setting up devices, accounts, and system access.<br>• Track and manage hardware inventory and asset records to ensure accurate documentation.<br>• Adhere to established IT policies and procedures while delivering exceptional service.<br>• Participate in training sessions and mentorship programs to enhance skills for future growth in IT roles.
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis. This role is based in New York, New York, and offers an exciting opportunity to provide technical support and assistance to end users. The ideal candidate will excel in troubleshooting and resolving technical issues, ensuring smooth daily operations.<br><br>Responsibilities:<br>• Provide end-user support by addressing technical issues and resolving service desk tickets efficiently.<br>• Troubleshoot and resolve problems related to Microsoft Windows 10 and other operating systems.<br>• Manage and maintain Active Directory accounts, including password resets and user access.<br>• Assist with basic troubleshooting of hardware, software, and network connectivity issues.<br>• Configure and support multi-factor authentication systems such as Cisco Duo.<br>• Document and track all support requests to ensure timely resolution and follow-up.<br>• Collaborate with team members to identify recurring issues and implement solutions.<br>• Deliver exceptional customer service while communicating technical solutions clearly to non-technical users.<br>• Ensure all support activities comply with established company policies and procedures.
We are looking for a skilled PIA P& C Support Specialist (Tier II) to join our team on a contract basis in Rochester, New York. In this role, you will provide advanced customer service and technical support related to the Property & Casualty suite of products, workers' compensation, and insurance bonds. This position requires a proactive approach to resolving client issues, maintaining strong relationships with stakeholders, and ensuring client satisfaction through effective communication and problem-solving.<br><br>Responsibilities:<br>• Deliver exceptional customer support to internal teams and external clients regarding Property & Casualty products, workers' compensation, and insurance bonds.<br>• Investigate and resolve technical issues for external users, offering solutions and referring unresolved matters to appropriate personnel as needed.<br>• Maintain comprehensive knowledge of the Paychex Insurance Agency portfolio, systems, and processes to address client inquiries effectively.<br>• Handle inbound and outbound calls to assist clients with Property & Casualty products and workers' compensation payment services.<br>• Accurately document all communications with clients and stakeholders to ensure proper record-keeping.<br>• Develop and recommend process improvements and enhancements to optimize client support and satisfaction.<br>• Stay updated on regulatory changes, policy updates, and industry developments to provide informed assistance to clients.<br>• Utilize multiple software applications, carrier websites, and bureau systems to respond to inquiries and resolve issues.<br>• Collaborate with insurance carriers and other stakeholders to maintain positive, precise relationships.<br>• Participate in assigned projects and training sessions to enhance skills and contribute to team success.
<p><strong>About the Role:</strong></p><p> We are seeking a <strong>Desktop Support Engineer</strong> to provide hands-on technical support for end users across the organization. This role is responsible for troubleshooting hardware, software, network, and peripheral issues, while delivering a high level of customer service and professionalism.</p><p>The Desktop Support Engineer will work closely with IT leadership, systems teams, and business users, ensuring users are equipped with the right tools to be productive and secure. If you thrive in a fast-paced environment, enjoy solving problems, and like interacting with people — this role is for you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>Level 1–2 support</strong> for desktops, laptops, mobile devices, printers, and network connectivity issues.</li><li>Configure, deploy, and maintain Windows/Mac workstations and related hardware.</li><li>Install and support software, applications, and system updates.</li><li>Troubleshoot issues with <strong>Microsoft 365, VPN access, and Active Directory</strong>.</li><li>Assist users with password resets, account provisioning, and permissions management.</li><li>Maintain IT asset inventory and documentation.</li><li>Escalate complex technical issues to senior IT staff or vendors when appropriate.</li><li>Ensure timely response to support tickets with a customer-first approach.</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst I to join our team in New York, New York. In this role, you will provide technical support, troubleshoot issues, and ensure smooth operations of IT systems and networks. The ideal candidate brings a proactive approach to problem-solving and excels in delivering outstanding customer service.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Manage and troubleshoot Windows 10 operating systems and Active Directory environments.<br>• Ensure the security of IT systems by implementing and maintaining best practices.<br>• Support Microsoft Office 365 applications and resolve user-related concerns.<br>• Set up and maintain audio/visual equipment for meetings and presentations.<br>• Utilize remote support tools such as TeamViewer to assist users effectively.<br>• Administer mobile devices, including iOS and Android platforms, ensuring proper configuration and functionality.<br>• Collaborate with vendors to address hardware and software needs.<br>• Monitor and manage endpoint devices using Microsoft Endpoint Manager.<br>• Assist users with conferencing tools such as Zoom, Microsoft Teams, and other platforms.
<p>We’re looking for a <strong>Help Desk Analyst</strong> to join our IT support team! In this role, you’ll be the first point of contact for technical support requests, working hands-on with end users to troubleshoot issues, resolve problems, and keep daily operations running smoothly.</p><p><strong>What You’ll Do:</strong></p><ul><li>Provide Tier 1–2 support for hardware, software, network, and account-related issues</li><li>Respond to help desk tickets via phone, email, chat, or in person</li><li>Install, configure, and maintain desktops, laptops, peripherals, and mobile devices</li><li>Assist with user onboarding/offboarding, including account setup and access management</li><li>Troubleshoot Wi-Fi, VPN, printer, and application issues</li><li>Document troubleshooting steps and maintain knowledgebase articles</li><li>Escalate more complex issues to senior support or systems team when needed</li></ul><p><br></p>
<p>We are looking for a skilled IT Help Desk Technician, Level II, to join our team in Honolulu, Hawaii. This long-term contract position offers an exciting opportunity to provide vital support within the healthcare industry. The ideal candidate will bring expertise in troubleshooting, system maintenance, and customer service to ensure seamless operations in a dynamic medical environment. To apply for this role, please call us at 808-531-0800. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for digital imaging systems, including operating systems, networking, software, and system administration, to support radiology operations.</p><p>• Conduct system performance monitoring and analysis, offering recommendations to improve functionality and stability.</p><p>• Address and resolve technical issues involving radiologist diagnostic reading stations through troubleshooting or collaborating with system vendors.</p><p>• Assist in system upgrades and maintenance by providing guidance and support to the IT Clinical Team.</p><p>• Remotely diagnose and resolve software-related issues, ensuring functionality across multiple facilities as required.</p><p>• Collaborate with the Clinical Team to improve workflow communication and conduct quality assurance checks to maintain standard practices.</p><p>• Deliver training, implement solutions, and troubleshoot technical systems, including hardware and software.</p><p>• Maintain accurate records of assets, system patches, and inventory to ensure compliance and operational efficiency.</p><p>• Provide exceptional customer service while managing technical support requests in a timely and precise manner.</p><p>• Support network and VPN troubleshooting, ensuring secure and reliable connectivity for all users.</p>
<p>We are looking for an experienced Business Analyst to join our dynamic team. In this role, you will play a pivotal part in supporting healthcare-related projects, analyzing data systems, and collaborating with teams to enhance operational efficiency. The ideal candidate will have a strong background in business analysis, technical systems, and will thrive in a collaborative and detail-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide insights and recommendations for technical projects.</p><p>• Develop and produce detailed reports for management, operations, and ongoing projects.</p><p>• Address user concerns by offering application support, troubleshooting issues, and resolving errors efficiently.</p><p>• Assist in the evaluation, testing, and implementation of new software features, modules, and system updates.</p><p>• Identify and execute process improvement initiatives to optimize workflows and system functionality.</p><p>• Collaborate with the Help Center team to research and resolve technical support tickets.</p><p>• Conduct training sessions and ensure smooth implementation of software updates and new systems.</p><p>• Maintain compliance with federal and state regulations regarding patient privacy and organizational policies.</p><p>• Communicate effectively across departments to ensure clarity, understanding, and confidentiality.</p><p>• Monitor customer feedback and address concerns to enhance satisfaction and service quality.</p>
We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Florence, South Carolina. In this role, you will provide exceptional technical support to end-users, ensuring issues are resolved promptly and efficiently. As a key member of the support team, you will play a crucial role in maintaining customer satisfaction and system functionality.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone, delivering detail-oriented and courteous technical assistance.<br>• Create, update, and manage support tickets using the ticketing system.<br>• Conduct basic troubleshooting for hardware and software issues to minimize downtime.<br>• Provide outstanding customer service while addressing technical challenges.<br>• Work collaboratively with team members to resolve complex issues.<br>• Make quick and informed decisions to support customers effectively.<br>• Maintain comprehensive records of customer interactions and resolutions.<br>• Ensure end-user support aligns with company standards and procedures.<br>• Assist in identifying recurring issues and propose solutions to improve processes.
We are looking for an IT Support Technician to provide comprehensive technical support across multiple locations in Feasterville Trevose, Pennsylvania. This role involves troubleshooting and maintaining IT systems both remotely and on-site, ensuring seamless operations in a Microsoft Windows-based environment. The successful candidate will travel to various sites to address technical challenges and provide effective solutions.<br><br>Responsibilities:<br>• Provide remote and on-site technical support for IT systems across multiple locations.<br>• Diagnose and resolve hardware, software, and network issues in a Microsoft Windows environment.<br>• Travel to various sites to perform hands-on troubleshooting and system maintenance.<br>• Install, configure, and maintain desktop hardware, including imaging and workstation setup.<br>• Manage user accounts and permissions through Active Directory.<br>• Ensure network connectivity and resolve issues related to network components.<br>• Support wireless systems, with experience in Ruckus being a plus.<br>• Deliver exceptional customer service by addressing technical concerns promptly and effectively.<br>• Document technical issues and resolutions to maintain accurate records.<br>• Collaborate with team members and other departments to implement IT solutions.
Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate professional development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a professional, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
<p>We are looking for a skilled CRM Systems Analyst to join our team in Essex County, New Jersey. In this role, you will act as a subject matter expert, ensuring the efficient use of CRM systems across various departments, including sales, customer service, operations, and finance. This position requires strong technical expertise and the ability to bridge communication between end users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary subject matter expert for the FSM system, ensuring its effective use across multiple departments.</p><p>• Collaborate with stakeholders to gather, analyze, and document business requirements for system improvements.</p><p>• Act as a liaison between technical teams and end users, facilitating clear communication and understanding.</p><p>• Conduct system testing, including AB testing, to validate functionality and identify areas for optimization.</p><p>• Provide technical support and training to users, addressing issues and sharing best practices.</p><p>• Oversee system integrations, ensuring compatibility with other platforms such as field service management and cloud technologies.</p><p>• Implement and maintain backup technologies to safeguard system data.</p><p>• Monitor and manage system performance, addressing issues related to Active Directory and Linux technologies.</p><p>• Drive Agile Scrum methodologies to enhance project delivery and team collaboration.</p>
We are looking for a detail-oriented Systems Analyst to join our team in Denver, Colorado. The ideal candidate will have a strong background in system analysis, database management, and property management systems. This role involves collaborating with cross-functional teams to analyze business needs and implement effective technical solutions.<br><br>Responsibilities:<br>• Collaborate with stakeholders to gather and document business requirements for system enhancements.<br>• Analyze and troubleshoot issues within property management systems, such as Yardi Voyager.<br>• Manage and maintain Active Directory to ensure seamless user access and security.<br>• Develop and optimize SQL Server databases to support business operations.<br>• Provide technical support and training to end-users on system functionalities and updates.<br>• Conduct system testing and quality assurance to identify and resolve potential issues.<br>• Create comprehensive documentation for system processes, configurations, and changes.<br>• Work closely with multifamily housing teams to ensure systems meet operational needs.<br>• Research and recommend new technologies to enhance system performance and functionality.
