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213 results for Technical Support Analyst jobs

Help Desk Analyst

New York, NY
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk Analyst to provide high-touch, in-person technical support for employees and senior stakeholders in New York, New York. This Long-term Contract opportunity is ideal for someone who is confident supporting Windows-based environments, resolving day-to-day user issues, and delivering a strong service experience in an on-site setting. The role focuses on responsive troubleshooting, hands-on desktop support, and effective ticket management while maintaining a detail-oriented and customer-focused approach. Responsibilities: • Deliver on-site technical assistance for hardware, software, and workstation issues across a Windows environment. • Provide attentive executive-level support, ensuring timely resolution of issues with discretion and care. • Diagnose and resolve common desktop and end-user problems related to operating systems, peripherals, and productivity tools. • Manage incoming service requests, document work performed, and update ticket status accurately within the service desk system. • Set up, maintain, and support laptops, desktops, and related devices for office-based users. • Escalate complex incidents when needed and coordinate with broader IT teams to drive issues through to resolution. • Support day-to-day office technology operations to minimize disruption and maintain a reliable user experience.
2026-06-30T00:00:00Z

Help Desk Analyst

North Syracuse, NY
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience handling service desk requests, resolving Windows-related issues, and supporting user accounts in Active Directory. The role focuses on delivering timely assistance, diagnosing common hardware and software problems, and ensuring a dependable support experience across the organization. Responsibilities: • Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system. • Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues. • Assist users with account access, password resets, and directory-related support tasks within Active Directory. • Investigate reported incidents, identify root causes for common technical issues, and apply appropriate fixes or escalate when necessary. • Provide clear guidance to employees on standard technology issues and help them follow established support procedures. • Maintain accurate records of support activity, recurring issues, and completed resolutions to support service quality and reporting.
2026-06-25T00:00:00Z

Help Desk Analyst

Los Angeles, CA
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a mission-driven non-profit organization in Los Angeles, California. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on technical support, communicates well with a wide range of users, and can balance ticket resolution with device preparation and deployment. The role will focus on delivering dependable day-to-day assistance in a Microsoft-based environment while helping maintain equipment readiness and user access. You will work across two nearby buildings and contribute to ongoing endpoint setup, account support, and workstation refresh efforts. Responsibilities: • Deliver first-line technical assistance by resolving common user issues related to login access, permissions, device setup, and general workstation support. • Manage incoming service requests in a ticketing platform, prioritize daily support needs, and provide timely updates to users and internal stakeholders. • Reset passwords and adjust user access rights to ensure employees can securely access the tools and systems they need. • Prepare, image, configure, and upgrade laptops and desktops using Microsoft Intune and manual processes where needed. • Wipe and sanitize hard drives, retire outdated equipment, and assist with hardware cleanup and replacement activities. • Split time between hands-on ticket support and coordinating equipment ordering, staging, swapping, and deployment for end users. • Provide on-site technical coverage for staff working in two buildings located across from one another. • Support onboarding tasks by setting up accounts, devices, and Microsoft 365 access for new users. • Assist with endpoint and identity-related work in a hybrid Microsoft environment that includes Active Directory, Microsoft 365, and Entra ID. • Contribute to workstation standardization, security improvement efforts, and broader cloud readiness activities across multiple branch locations.
2026-06-03T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to support a security-focused operation in Green, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys resolving technical issues, documenting findings clearly, and assisting field teams through responsive support. The position begins with daytime training and access setup, then moves to evening shift-8PM-6AM and a four-day, 10-hour schedule Monday through Thursday. You will play a key role in identifying application issues, managing ticket activity, and helping maintain consistent technical support throughout the project. Responsibilities:• Provide frontline technical assistance by handling incoming support requests from field technicians and guiding them through issue resolution.• Review application behavior before and after switch upgrade activities, recording any defects, inconsistencies, or performance concerns discovered during testing.• Create, update, and track service desk tickets to ensure problems are documented accurately and routed for timely follow-up.• Troubleshoot Windows-based desktop and user access issues using sound diagnostic methods and clear communication.• Support account-related tasks within Active Directory, including access validation and basic user environment troubleshooting.• Maintain detailed records of incidents, observations, and outcomes to support reporting and resolution efforts.• Participate in required training and onboarding activities to obtain network access and become fully prepared for project support needs.
2026-07-01T00:00:00Z

Help Desk Analyst

San Francisco, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk Analyst to deliver on-site tier one technical assistance and dependable end-user support for a busy architecture environment in San Francisco, California. This is a contract position is ideal for someone who enjoys solving day-to-day IT issues, maintaining smooth office technology operations, and providing a high level of service in a fast-moving workplace. The role requires a hands-on, detail-oriented individual who can communicate clearly, manage competing priorities, and contribute to a positive support experience for employees and teams. This contract requires on-site between both the Oakland and San Francisco offices. Responsibilities:• Provide first-level technical support for hardware, software, and workplace technology issues, resolving incidents efficiently and escalating complex problems when needed.• Manage service desk requests from intake through closure, ensuring timely follow-up, accurate updates, and strong customer service throughout the support process.• Support Windows and Mac-based desktops and laptops by diagnosing user issues, performing basic troubleshooting, and restoring functionality with minimal disruption.• Maintain user accounts and access within Active Directory, including routine updates, permissions support, and account-related assistance.• Deliver on-site audio-visual and meeting room support to help presentations, conferences, and daily collaboration tools run smoothly.• Assist with office technology operations across assigned work locations and provide remote support to additional teams when required.• Coordinate device setup, workstation readiness, and general technical onboarding support for employees and contractors.• Contribute to operational continuity by documenting recurring issues, tracking solutions, and helping improve support processes over time.tie
2026-06-10T00:00:00Z

Help Desk Analyst

Holland, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a dependable Help Desk Analyst to join a high-volume support environment in Holland, Ohio. This contract to hire position is fully onsite and focused on delivering responsive first-level assistance for inbound customer issues, ticket monitoring, and technical support coordination. The ideal candidate communicates clearly, stays composed under pressure, and approaches each interaction with a strong customer service mindset. Hourly Pay: $17/hrCurrent open Shift: 3:30pm-12am; off days Sunday and Tuesday Responsibilities:• Handle incoming customer calls with professionalism, gather issue details, and provide first-line support in a timely manner.• Review service requests and alerts, assess urgency, and determine the appropriate next steps based on established procedures.• Document every customer interaction thoroughly by creating, updating, and maintaining accurate ticket records and resolution notes.• Escalate unresolved incidents to the correct internal teams to support efficient troubleshooting and service restoration.• Investigate basic equipment and system issues quickly to identify likely causes and assist with initial resolution efforts.• Monitor overnight or queued tickets to help ensure timely follow-up and adherence to response expectations.• Verify that recommended fixes, settings, or configurations are functioning properly before closing or advancing a case.• Support additional service desk activities as needed to maintain consistent customer support operations.
2026-07-01T00:00:00Z

Help Desk Analyst

Holland, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a customer-focused support team in Holland, Ohio. This long-term contract position is fully onsite and supports a 24/7 operation, with multiple shifts available for professionals who can deliver dependable first-level assistance. The ideal candidate is comfortable handling inbound calls, documenting issues accurately, and responding calmly and efficiently in a fast-moving environment. Hourly Pay Rate: $17/hrOpen Shift: 3:30-12pm Off Days Sunday and Tuesday Responsibilities:• Respond to incoming support calls with professionalism and a strong service mindset while addressing Tier 1 customer needs.• Review reported issues, assess equipment or system concerns, and identify the appropriate next steps in a timely manner.• Monitor service tickets, maintain accurate case records, and document troubleshooting activity and customer interactions in detail.• Escalate incidents to the proper internal teams when resolution requires additional expertise or immediate attention.• Follow established support procedures to determine when outreach, troubleshooting, or escalation is required.• Verify that configurations and implemented solutions are functioning correctly before closing or advancing a case.• Provide overnight ticket monitoring and ensure urgent issues are handled according to defined service protocols.• Support additional operational tasks as needed to help maintain consistent service coverage and quality.
2026-07-01T00:00:00Z

Help Desk Analyst

West Chester, OH
onsite
Temporary / Contract
25 - 31 USD / Hourly
Fully onsite position 5 days/week Hours: 8:00am-4:30pm ET Ongoing Contract We are seeking a Configuration Analyst to support our client's Ohio field location. This role is ideal for candidates with strong hands‑on technical skills who enjoy working with hardware, troubleshooting systems, and collaborating in a team environment. As a Configuration Analyst, you will work in an onsite, team‑based environment supporting the testing, refurbishment, and upgrading of hardware and software devices. This role is similar to a higher‑level deskside support position and includes some light networking tasks. You will partner closely with Facilities and internal teams to prepare devices for redeployment back into the field. Attention to detail, reliability, and teamwork are critical to success in this role. Key Responsibilities<ul><li>Test, configure, refurbish, and upgrade hardware and software on devices</li><li>Perform light network engineering tasks related to device setup and testing</li><li>Accurately document and log test results and configuration data in internal databases</li><li>Partner with Facilities and other teams to ensure devices are ready for field deployment</li><li>Follow daily schedules and assigned break times as directed by floor supervisors</li><li>Work collaboratively in a shared, open workspace</li><li>Maintain consistent attendance and professional workplace behavior</li></ul>
2026-06-30T00:00:00Z

Help Desk Analyst

Hemet, CA
onsite
Temporary / Contract
25.65 - 29.7 USD / Hourly
We are looking for a Help Desk Analyst to support day-to-day technology needs for an education environment in Hemet, California. This is a Contract position focused on providing responsive technical assistance for students, staff, and classrooms across multiple campus settings. The ideal candidate will deliver dependable support for devices, operating systems, and network-related issues while helping maintain a productive learning environment. Responsibilities: • Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites. • Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology. • Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time. • Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces. • Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings. • Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments. • Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary.
2026-06-30T00:00:00Z

Help Desk Analyst

San Diego, CA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a customer-focused Help Desk Analyst to join a fast-paced support team. This role is ideal for someone with strong Help Desk or Service Desk experience who thrives in a high-volume call center environment. The successful candidate will provide end-user support across both Windows and macOS platforms, troubleshoot Microsoft 365 issues, manage device enrollment and policies through Intune and MDM solutions, and deliver exceptional customer service while resolving technical problems efficiently. Key Responsibilities<ul><li>Serve as the primary point of contact for end-user technical support via phone, chat, email, and ticketing systems.</li><li>Troubleshoot hardware, software, operating system, and application issues in a mixed Windows and macOS environment.</li><li>Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Resolve account-related issues utilizing Active Directory, including password resets, account unlocks, security groups, and user provisioning.</li><li>Manage and troubleshoot devices using Microsoft Intune and Mobile Device Management (MDM) platforms.</li><li>Diagnose and resolve printer connectivity, configuration, and performance issues.</li><li>Assist with workstation deployments, system upgrades, software installations, and hardware replacements.</li><li>Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.</li><li>Escalate complex issues to appropriate teams while maintaining ownership of the customer experience.</li><li>Meet established service level agreements (SLAs) and support metrics within a high-volume environment.</li></ul>
2026-07-02T00:00:00Z

Senior Help Desk/Desktop Support Analyst

Draper, UT
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Senior Help Desk/Desktop Support Analyst to provide dependable technical support and deliver a high-quality experience for employees across the organization. This role is based in Draper, Utah, and is suited to someone who enjoys diagnosing issues, guiding users through solutions, and keeping support requests moving efficiently. The ideal candidate brings strong desktop support knowledge, clear communication skills, and the ability to balance day-to-day service needs with ongoing improvements to support processes. Responsibilities: • Manage incoming incidents and service requests from initial intake through final resolution, ensuring each case is documented accurately and handled in a timely manner. • Assist employees with technical issues involving desktops, user accounts, access permissions, and core workplace systems while maintaining a thorough and attentive support experience. • Communicate status updates clearly to end users and set realistic expectations throughout the troubleshooting and resolution process. • Route complex problems to the appropriate technical teams when needed, while monitoring urgency, service targets, and business impact. • Provide hands-on support for Microsoft Windows environments, Active Directory administration, group policy tasks, and Citrix-based user access. • Create and maintain support documentation, knowledge resources, and process guides that help improve consistency and reduce repeat incidents. • Identify patterns in recurring technical problems and recommend practical steps to strengthen reliability and user productivity. • Contribute to infrastructure or support-related initiatives as needed, including assigned IT projects and operational improvements.
2026-07-01T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. This position provides timely customer support, resolves customer inquiries, and maintains accurate records of all interactions. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner. </li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Applications Support Specialist

Norristown, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones. Responsibilities: • Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform. • Configure assignment rules and target audiences to streamline training assignments for Commercial learners. • Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals. • Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary. • Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders. • Generate compliance and completion reports while validating data accuracy using Excel. • Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments. • Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences. • Adhere to established governance standards, including naming conventions and metadata protocols. • Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
2026-06-11T00:00:00Z

Application Support Engineer

Portland, ME
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
Tier 1 & 2 IT Support Specialist (Onsite)We’re looking for a hands-on IT Support Specialist who can keep our internal users productive, happy, and (mostly) calm when technology decides to have a moment. This role goes beyond traditional support—you’ll also become the go-to expert for our core business applications and partner with external vendors to keep critical systems running smoothly. Location: Onsite Salary: $65,000 – $75,000 (depending on experience)What You’ll Do:<ul><li>Provide Tier 1 & 2 support for internal users (deskside + remote)</li><li>Troubleshoot hardware, software, and basic network issues quickly and effectively</li><li>Manage users, access, and permissions within Entra ID (Azure AD)</li><li>Support device deployment, configuration, and policy management with Microsoft Intune</li><li>Image, configure, and maintain laptops and mobile devices</li><li>Act as the SME for core business applications, troubleshooting issues and driving improvements</li><li>Work closely with external vendors to resolve application issues and ensure system reliability</li><li>Document solutions, processes, and recurring issues</li></ul>What You Bring:<ul><li>Experience in Tier 1/2 IT Support or Help Desk environments</li><li>Hands-on experience with Entra ID and Intune</li><li>Strong troubleshooting skills across Windows environments (macOS a plus)</li><li>Experience supporting internal business applications (ERP, CRM, or SaaS platforms)</li><li>Ability to coordinate with vendors and manage escalations effectively</li><li>Strong communication skills—able to translate technical issues into plain English</li><li>Ability to prioritize in a fast-paced, user-facing environment</li></ul>’Nice-to-Have:<ul><li>Experience with ticketing systems (ServiceNow, Jira, etc.)</li><li>Exposure to endpoint security tools and best practices</li><li>Familiarity with M365 ecosystem</li><li>A sense of humor—because not every “urgent” ticket is actually urgent</li></ul>Why Join:<ul><li>Growth path into an Application SME role</li><li>Exposure to modern Microsoft tools and enterprise systems</li><li>High-visibility role supporting both users and mission-critical platforms</li></ul>If you enjoy solving problems, working directly with end users, and owning key applications—not just resetting passwords—we’d love to connect.
2026-06-24T00:00:00Z

Application Support Engineer

Nashville, TN
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join a collaborative integration team supporting clinical and financial systems in Nashville, Tennessee. This contract opportunity with potential for a permanent role towards the end of the year. The role emphasizes practical problem-solving, clear communication, and dependable execution rather than heavy software development. You will work closely with internal partners and external vendors to keep integrations running smoothly and help expand the team’s operational capacity. Responsibilities:• Design, configure, and maintain healthcare data interfaces using Mirth Connect or comparable integration platforms.• Investigate production issues affecting messages, data flow, and connected systems, then implement timely resolutions to restore service.• Oversee several smaller projects at once while contributing to broader integration efforts as business needs evolve.• Partner with internal departments, third-party vendors, and business stakeholders to collect requirements and deliver effective integration solutions.• Take ownership of support tasks and project work that helps reduce team backlog and increases delivery capacity.• Assist with Azure-based integration components such as functions, queues, and storage services where applicable.• Create efficiencies by identifying repetitive support activities and introducing automation where it adds value.• Contribute to the growth of the integration environment, including expansion of interface engine capabilities when needed.• Produce organized documentation and provide consistent status updates to stakeholders throughout project and support lifecycles.
2026-06-29T00:00:00Z

Application Support Engineer

Oklahoma City, OK
onsite
Temporary to Hire
0 - 0 USD / Yearly
**IT Systems & Network Administrator | OKC Area | Full-Time** Working with a stable and growing organization looking to add a well-rounded IT professional who can support infrastructure, systems, and day-to-day technical operations. This is a hands-on role with exposure across servers, networking, and end-user support. **What they’re looking for:** * Strong experience with Windows Server, Active Directory, virtualization, and enterprise infrastructure * Solid networking background including Cisco environments, VPNs, DNS/DHCP, and troubleshooting * Experience supporting SQL environments and overall system performance * Ability to handle escalated support issues while contributing to long-term infrastructure improvements **What stands out:** * Broad technical exposure across systems, network, and support in one role * Opportunity to work in a stable, mission-critical environment * Team-oriented group that values problem-solving and ownership * Strong fit for someone coming from enterprise, government, or managed services environments
2026-06-29T00:00:00Z

Application Support Engineer

Nashville, TN
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join a collaborative healthcare integration team in Nashville, Tennessee. This contract opportunity with potential for a permanent role towards the end of 2026. The role centers on supporting and improving integrations, partnering with internal teams and external vendors, and helping the organization expand its operational capacity as project demand increases. Responsibilities:• Design, configure, and maintain healthcare interfaces using Mirth Connect or comparable integration platforms to support clinical and financial system connectivity.• Investigate interface failures, data flow issues, and messaging problems in production, then implement timely resolutions to restore system performance.• Oversee several smaller initiatives at the same time while contributing to broader integration efforts as business needs require.• Partner with internal departments, third-party vendors, and business stakeholders to collect requirements, clarify expectations, and deliver effective integration solutions.• Take ownership of support tasks and project work that helps ease team backlog and enables senior engineers to focus on complex initiatives.• Provide support for Azure-based integration components, including services such as functions, queues, and storage resources.• Recommend and implement practical automation opportunities that reduce repetitive troubleshooting and manual support activities.• Contribute to the growth of the integration environment, including expansion of interface engine capabilities when needed.• Create and maintain organized technical documentation and provide clear updates on progress, risks, and issue resolution to stakeholders.
2026-06-29T00:00:00Z

Application Support Engineer

Jupiter, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to provide dependable technical support for business applications and end-user systems in Jupiter, Florida. This Long-term Contract position is suited to someone who can troubleshoot software and hardware issues, maintain a stable support environment, and work effectively across multiple technologies. The ideal candidate brings a practical, service-focused approach and can resolve incidents efficiently while helping improve day-to-day system performance. Responsibilities: • Deliver front-line and escalated support for business applications, diagnosing issues and restoring service with minimal disruption. • Investigate software, hardware, and user access problems by applying structured troubleshooting across desktop and network-connected environments. • Manage account access and permissions within Active Directory to support secure and timely onboarding, changes, and issue resolution. • Support endpoint devices and related infrastructure, including systems built on Dell hardware and Cisco-based connectivity. • Monitor recurring incidents, identify root causes, and recommend corrective actions that reduce repeat support requests. • Document resolutions, known issues, and support procedures to strengthen team knowledge sharing and service consistency. • Partner with internal teams to coordinate application fixes, maintenance activities, and environment updates when needed. • Assist with technical changes affecting supported applications or platforms, ensuring users receive reliable support throughout implementation.
2026-06-17T00:00:00Z

Application Support Engineer

Des Moines, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join a growing organization in Urbandale, Iowa on a contract-to-permanent basis. This position blends application support, client-facing service, and data-focused analysis to help users get the most value from a specialized web platform. The role is ideal for someone who can investigate issues, translate business needs into technical solutions, and communicate clearly with both customers and internal teams. Responsibilities: • Oversee day-to-day support for a web-based application by monitoring performance, identifying problems, and coordinating timely fixes with technical teams. • Guide new users through setup and adoption by delivering training, explaining platform functionality, and creating helpful support materials. • Address client questions and troubleshoot application issues with a strong focus on responsiveness, professionalism, and long-term user satisfaction. • Partner with developers and internal stakeholders to turn operational and customer needs into practical system improvements and feature updates. • Support transactional processes within the platform while maintaining data accuracy, consistency, and proper record integrity. • Extract and analyze platform data to produce meaningful reports and insights for clients as well as internal business users. • Prepare tailored reporting and conduct analytical reviews that help stakeholders evaluate patterns, trends, and business impacts. • Assist with regulatory reporting activities and provide documentation and data support during audit-related reviews with external parties.
2026-06-24T00:00:00Z

Application Support Engineer

Jacksonville, FL
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an Application Support Engineer to provide hands-on support for enterprise Windows environments and help maintain secure, reliable technology operations in Jacksonville, Florida. This role focuses on endpoint administration, identity services, and security tools across both on-premises and cloud platforms. The ideal candidate brings strong troubleshooting ability, works well across technical teams, and is committed to improving system performance, compliance, and user support. Responsibilities: • Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization. • Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards. • Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security. • Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes. • Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures. • Manage and support network access control solutions such as Portnox or comparable platforms. • Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls. • Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services. • Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems. • Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture.
2026-06-05T00:00:00Z

Application Support Engineer

Lehigh Valley, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join our team in Pennsylvania on a contract basis with the potential for a permanent position. In this role, you will provide hands-on support for business-critical SaaS and enterprise applications, helping users resolve issues, maintain access, and keep systems running smoothly. This position offers the opportunity to work closely with business teams, IT partners, and external vendors to improve application performance and support day-to-day operations. Responsibilities: • Deliver front-line and intermediate support for a portfolio of SaaS and enterprise applications, responding to incidents and service requests in a timely manner. • Investigate application issues, determine underlying causes, and drive resolution while meeting established service expectations. • Route complex technical problems to appropriate internal specialists or software providers and oversee progress through final closure. • Process user requests related to application access, permissions, configuration changes, onboarding, offboarding, and role updates. • Guide end users on system functionality, recommended workflows, and effective use of supported applications. • Coordinate with software vendors on support tickets, product updates, patches, and release-related activities. • Conduct impact reviews, assist with regression testing, and confirm application performance after system updates or releases. • Create and maintain support documentation, knowledge resources, and operational procedures to strengthen service consistency. • Contribute to change management activities, issue trend analysis, and initiatives aimed at improving stability and reducing recurring incidents.
2026-06-22T00:00:00Z

Desktop Support Engineer

New York, NY
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Desktop Support Engineer to provide hands-on technical support for end users in a fast-paced investment banking environment in New York, New York. This Long-term Contract position focuses on resolving desktop, operating system, and account access issues while delivering responsive service through an organized support process. The ideal candidate will combine strong troubleshooting ability with a customer-focused approach and experience supporting Microsoft-based workplace technology. Responsibilities: • Provide day-to-day desktop and help desk support for employees, diagnosing and resolving hardware, software, and operating system issues. • Manage user account administration tasks in Active Directory, including access updates, password assistance, and basic permission changes. • Respond to service desk requests in a timely manner, document issue details clearly, and follow tickets through to completion. • Support Windows 10 and other Microsoft Windows environments by identifying root causes and applying effective fixes. • Troubleshoot common end-user problems involving workstations, peripherals, connectivity, and standard business applications. • Escalate more complex technical issues when needed while maintaining clear communication with users and internal support teams. • Contribute to a consistent support experience by tracking recurring problems and sharing practical solutions with the team.
2026-06-30T00:00:00Z

Tier II Help Desk Analyst

Austin, TX
onsite
Temporary / Contract
23 - 30 USD / Hourly
Tier II Help Desk AnalystOnsite | Austin, TX | Contract-to-Hire Join a fast-growing, innovative company in Austin that is scaling rapidly and investing heavily in technology, people, and infrastructure. This is an opportunity to step into a highly visible support role where you will directly influence employee productivity, system reliability, and overall user experience. This environment is ideal for someone who wants to move beyond basic ticket resolution and grow into systems administration, cloud support, or endpoint engineering. You will work alongside a collaborative IT team, gain exposure to modern tools, and play a key role in supporting a dynamic and evolving workforce. What You'll Do:<ul><li>Resolve escalated Tier I support issues and serve as a key point of contact for complex troubleshooting</li><li>Manage and prioritize tickets within ServiceNow (ITSM), ensuring timely resolution and strong user communication</li><li>Support a predominantly MacOS environment, including device troubleshooting, configurations, and performance issues</li><li>Troubleshoot audio/visual (AV) issues including conference rooms, collaboration tools, and meeting technologies</li><li>Provide end-user support across the Microsoft ecosystem, including M365 administration, Azure Active Directory (Entra ID) access management, and Intune device management and policy support</li><li>Execute user lifecycle processes, including new hire onboarding and provisioning, offboarding and deprovisioning, as well as access management and permission troubleshooting</li><li>Handle common support requests such as password resets, account lockouts, distribution list creation, and end-user support across hardware and software</li><li>Identify recurring issues and contribute to process improvements and documentation</li></ul>
2026-06-25T00:00:00Z

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