200 results for Technical Support Analyst jobs

Help Desk/Desktop Support Analyst

Phoenix, AZ
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Phoenix, Arizona. This role offers a long-term contract opportunity for professionals passionate about providing exceptional technical support and maintaining efficient IT operations. The ideal candidate will excel in troubleshooting, resolving issues, and ensuring seamless user experiences. Responsibilities: • Provide timely and effective support for desktop systems, including hardware and software troubleshooting. • Manage and resolve user account issues within Active Directory, ensuring security and accessibility. • Diagnose and repair operating system problems, particularly within Windows environments. • Respond to and resolve service desk tickets, maintaining accurate records of incidents and resolutions. • Assist users with technical challenges related to Windows 10 and other standard applications. • Perform basic troubleshooting to identify and address network connectivity and peripheral device issues. • Configure and maintain desktop hardware and software to meet organizational standards. • Collaborate with team members to implement solutions and improve support processes. • Educate users on best practices for utilizing IT systems and tools effectively. • Ensure compliance with IT policies and procedures while delivering excellent customer service.
2026-03-18T00:00:00Z

Help Desk/Desktop Support Analyst

Maple Lake, MN
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply. Responsibilities:• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.• Address and resolve hardware and software issues through effective troubleshooting strategies.• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.• Administer Active Directory accounts and permissions, supporting user access control.• Assist in managing PC hardware and peripherals, ensuring optimal performance.• Deliver exceptional customer service while effectively communicating solutions to users.• Document technical procedures and solutions to maintain a knowledge base for the team.
2026-03-10T00:00:00Z

IT Support Specialist

New York, NY
onsite
Permanent
65000 - 85000 USD / Yearly
Join our team as an IT Support Specialist, where you will oversee the day-to-day operation, provide technical support, and collaborate on system upgrades and maintenance projects. You’ll work closely with our global IT team and be involved with a range of IT initiatives supporting our business needs.Key Responsibilities<ul><li>Provide day-to-day IT support globally, resolving technical issues for users</li><li>Escalate unresolved issues to internal or external partners as needed</li><li>Ensure adherence to corporate security standards for computers and servers</li><li>Follow all documented IT procedures and workflows</li><li>Assist in the preparation and maintenance of user manuals and other technical documentation</li><li>Support the testing of IT security and cyber incident response plans</li><li>Complete administrative and ad-hoc tasks as directed by management</li></ul>What We’re Looking ForYou are a motivated self-starter with a continuous learning mindset and strong initiative. You enjoy solving problems, thrive in a teamwork environment, and are committed to maintaining secure and reliable systems.
2026-03-17T00:00:00Z

IT Support Specialist

Los Angeles, CA
onsite
Temporary
35 - 38 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* Robert Half is seeking an IT Support Specialist with 5+ years of experience providing Tier 1–3 technical support in enterprise environments. Strong hands-on experience with Microsoft Intune, Azure Active Directory (Azure AD), and Microsoft 365 administration. Proven ability to troubleshoot hardware, software, networking, and cloud-based systems while delivering excellent end-user support in hybrid and remote environments.
2026-03-04T00:00:00Z

IT Support Specialist

Hackensack, NJ
onsite
Permanent
70000 - 90000 USD / Yearly
We are looking for a skilled IT Support Specialist to join our team in Hackensack, New Jersey. In this role, you will serve as a key point of contact for resolving technical issues and ensuring seamless IT operations within a legal environment. This position requires strong troubleshooting skills, proactive problem-solving abilities, the ability to work with outside IT vendors and a commitment to delivering exceptional technical support. Responsibilities:<ul><li>Serve as primary liaison between the firm and third-party IT support</li><li>Ensure deployment and maintenance of office technology (computers, printers, scanners, phones)</li><li>Provide technical support and troubleshooting for hardware, software, and peripherals</li><li>Track and resolve issues</li><li>Install and configure equipment per firm guidelines</li><li>Maintain conference room AV and video conferencing systems</li><li>Assist with office moves, remote events and office support as needed</li><li>Address wireless connectivity issues for internal and external users</li><li>Coordinate repairs with vendors</li><li>Perform other duties as assigned</li></ul>
2026-03-04T00:00:00Z

IT Support Specialist

West Columbia, SC
onsite
Contract / Temporary to Hire
28 - 31.25 USD / Hourly
We are looking for a senior-level IT Support Specialist to join our team in West Columbia, South Carolina. In this role, you will provide technical assistance to ensure the seamless operation of desktop environments and related systems. This is a Contract to permanent position, offering a fantastic opportunity to grow within the financial services industry. Responsibilities:• Provide tiers 1-3 technical support to resolve hardware and software issues for end-users.• Manage and troubleshoot Active Directory accounts, including user access and permissions.• Install, configure, and maintain Microsoft Windows 10 operating systems.• Respond to service desk tickets promptly and document resolutions for future reference.• Perform basic troubleshooting for network connectivity and peripheral device issues.• Utilize Intune for device management and support tasks.• Ensure compliance with company policies and IT standards during system setups and maintenance.• Collaborate with team members to address escalated technical problems and implement solutions.• Deliver exceptional customer service while addressing user concerns and inquiries.• Maintain accurate records of support activities and generate reports as needed.
2026-03-19T00:00:00Z

IT Support Specialist

Cary, NC
onsite
Temporary
0 - 0 USD / Yearly
Our client is seeking an IT Support Specialist for a 6‑month 100% onsite engagement in Cary, NC.This role supports a growing environment and requires hands‑on experience with L1/L2 support, Windows systems, and core end‑user technologies.Provide day‑to‑day L1/L2 technical support to onsite usersSet up and configure Windows workstations in an Active Directory domainSupport Office 365 applications and user accountsDeploy and manage mobile devices using Managed EnginePerform device imaging and prepare systems for new hiresTroubleshoot remote access issues and general connectivity problemsHandle basic network and end‑user supportDocument issues, resolutions, and updates in the ticketing system
2026-02-24T00:00:00Z

IT Support Specialist

Ann Arbor, MI
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an experienced IT Support Specialist to join our team at a leading hospice facility in Ann Arbor, Michigan. This position involves providing on-site technical support while delivering exceptional customer service in a challenging and sensitive environment. As a Contract to permanent position, this is an excellent opportunity to grow your career in a dynamic healthcare setting. Responsibilities: • Provide Level 1 troubleshooting for Windows-based systems, including Active Directory, Office 365, and Exchange. • Offer technical support for mobile devices, including Android and iPads. • Assist with onboarding 20-30 new team members per month, ensuring smooth setup of workstations and access to necessary systems. • Handle online troubleshooting requests from remote staff, resolving technical issues efficiently. • Set up and maintain workstations and networking equipment to ensure seamless operation. • Manage inventory of IT equipment and supplies to support facility operations. • Deliver exceptional customer service while working with individuals in a high-stress healthcare environment. • Collaborate with team members to identify and resolve technical issues promptly. • Maintain accurate documentation of support activities and system configurations.
2026-03-20T00:00:00Z

Application Support Analyst

Saint Petersburg, FL
onsite
Permanent
50000 - 70000 USD / Yearly
A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed. Key Responsibilities<ul><li>Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.</li><li>Administer and support vendor‑provided application systems used across the organization.</li><li>Perform operating system installation, configuration, updates, and issue resolution.</li><li>Assist with job scheduling, documentation, and routine operational tasks for application software.</li><li>Provide end‑user support, training, and guidance to ensure effective use of technology resources.</li><li>Install and maintain digital display equipment as needed.</li><li>Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.</li><li>Serve as a liaison between internal teams and external vendors to resolve technical issues.</li><li>Maintain accurate records of work activities using established ticketing and change‑management processes.</li><li>Support organizational needs during emergency situations as part of an emergency‑critical role.</li></ul>
2026-03-20T00:00:00Z

Job Information Technical Support Specialist II

Alpharetta, GA
onsite
Temporary
28 - 30 USD / Hourly
We are seeking a hands-on Technical Support Specialist II to provide Level 2 onsite/deskside support to employees at a corporate headquarters in Alpharetta, GA. This role is part of a broader Global Infrastructure & Enterprise Services organization (150+ professionals supporting 13,000+ global users) and plays a key role in ensuring stable, high-quality IT operations for a fast-paced, growing enterprise.This position is ideal for an early-career support professional (typically 1–3 years experience) who wants to grow quickly, work directly with end users, and gain deep exposure to enterprise‑grade tools and environments.You will partner closely with Level 1 Service Desk teams and collaborate with Level 3 engineering groups to ensure efficient incident resolution, excellent customer service, and strong documentation standards. Key Responsibilities:· Provide Level 2 onsite/deskside support for Windows and macOS laptops (walk-ups + ticket queue).· Perform device lifecycle management: provisioning, imaging/enrollment, Autopilot builds, swaps, repairs coordination, leaver processing, SSD removals, and inventory control.· Administer endpoint management tools: • Windows: Autopilot / Intune• MacOS: Jamf Pro (policies, profiles, deployments, troubleshooting)· Troubleshoot collaboration tools: Microsoft 365, Teams, Outlook, SharePoint, OneDrive.· Resolve identity and access issues via Azure AD / Entra ID (MFA, SSO, access groups, device compliance).· Support Teams Rooms / AV equipment and coordinate vendor escalations.· Maintain accurate documentation and ticket updates in ServiceNow.· Identify recurring issues and contribute to knowledge base articles and process improvements.· Perform physical hardware tasks including RAM/SSD upgrades, troubleshooting peripherals, and supporting mobile devices.
2026-03-18T00:00:00Z

Deskside Support Technician

Washington, DC
onsite
Temporary
38.43 - 38.43 USD / Hourly
We are seeking an experienced Deskside Support Technician (Tier II) to provide high‑quality technical support across multiple Federal offices. This role supports critical agency operations by ensuring reliable workstation performance, rapid issue resolution, and exceptional customer engagement for both standard users and senior leadership.The ideal candidate brings strong Tier II troubleshooting skills, deep familiarity with Windows enterprise environments, and the ability to deliver timely, professional support in a customer‑focused, mission‑driven setting. This position requires working independently across multiple buildings, prioritizing tickets based on urgency and impact, and maintaining meticulous documentation in an ITSM system. Key Responsibilities:· Provide deskside support for DOJ users, responding to dispatched tickets and walk-up issues with professionalism and urgency.· Perform break/fix repair on laptops, desktops, and related hardware, including hard drive and battery replacements.· Install and configure specialty software applications not distributed through SCCM.· Remove or disable devices on the network at the direction of Security.· Troubleshoot and resolve printer issues, including diagnosing hardware faults and installing toner.· Deliver “white glove” support to DOJ senior management and leadership offices with timely, polished, and customer-first execution.· Maintain accurate, up-to-date documentation within the ITSM ticketing system to meet SLA and performance reporting standards.· Work across multiple Washington, DC buildings independently, managing daily priorities without direct oversight.· Support standard DOJ technology environments including Windows 10, Microsoft Office, Exchange/Outlook, and common enterprise productivity tools.
2026-03-03T00:00:00Z

Application Support Specialist

Pooler, GA
onsite
Contract / Temporary to Hire
27.7115 - 32.087 USD / Hourly
We are looking for a skilled Application Support Specialist to join our team in Savannah, Georgia. This contract-to-permanent position focuses on providing technical assistance and guidance to users, ensuring seamless software operations and optimized application performance. The role requires someone who is adept at troubleshooting, maintaining systems, and delivering valuable training resources to enhance user experience. Responsibilities: • Provide comprehensive technical support for software applications and systems to internal users across various departments. • Diagnose and resolve escalated issues related to servers, databases, and mission-critical systems. • Maintain detailed documentation of issues, resolutions, and system performance for future reference. • Research and analyze software products, assisting with customizations to meet organizational needs. • Facilitate testing and validation of new and existing applications to ensure functionality and reliability. • Perform installations, configurations, and desktop-level fixes to address user concerns. • Communicate application updates, issues, and resolutions effectively to stakeholders. • Apply software patches and updates to maintain optimal performance and security. • Design and conduct training sessions and develop user guides to improve software utilization. • Publish updates, FAQs, and other instructional content on the organization’s knowledge portal.
2026-03-20T00:00:00Z

Application Support Specialist

Cleveland, OH
onsite
Permanent
70000 - 80000 USD / Yearly
We are looking for an Application Support Specialist to join our team in Greater Cleveland, Ohio. In this role, you will provide expert-level support for enterprise applications, ensuring smooth operation and user satisfaction. You will collaborate with internal teams to troubleshoot issues, enhance system functionality, and drive process improvements. Responsibilities:• Administer and maintain enterprise applications such as Microsoft Dynamics and Bullhorn to ensure optimal performance.• Manage user accounts, security settings, and configurations within Microsoft 365.• Provide technical support for application-related issues, resolving them promptly to minimize downtime.• Collaborate with various departments to identify and implement system improvements and enhancements.• Oversee integrations between SaaS platforms, ensuring seamless data flow and functionality.• Utilize ticketing systems to track and manage application issues and changes effectively.• Maintain vendor relationships to ensure timely support and updates for enterprise applications.• Develop and manage reporting tools, dashboards, and workflows to optimize business processes.• Ensure compliance with best practices in system customization and data management.
2026-03-10T00:00:00Z

Application Support Specialist

Chelmsford, MA
onsite
Contract / Temporary to Hire
38 - 50 USD / Hourly
We are looking for an experienced Application Support Specialist to manage and maintain a suite of Microsoft-based enterprise applications. This contract-to-permanent position is based in Lowell, Massachusetts, and offers the opportunity to work on diverse systems while collaborating with internal teams to enhance application performance. The ideal candidate will have a strong background in system integrations, troubleshooting, and user access management. Responsibilities: • Deliver Tier II support for a variety of Microsoft-based business applications, ensuring quick and effective resolution of issues. • Administer and troubleshoot user authentication and configurations within Okta, maintaining secure access across systems. • Facilitate integrations between internal platforms and third-party systems, ensuring seamless functionality. • Utilize SQL to query databases, troubleshoot issues, and validate data integrity without engaging in development activities. • Collaborate with internal stakeholders to identify and resolve application performance issues. • Monitor and support various software applications, ensuring they operate efficiently. • Maintain Active Directory configurations and permissions to support enterprise operations. • Provide technical guidance on Dell and Cisco technologies, ensuring hardware compatibility with supported applications. • Contribute to system upgrades and application enhancements to optimize user experience.
2026-02-25T00:00:00Z

Desktop Support Technician

Uniondale, NY
onsite
Permanent
55000 - 70000 USD / Yearly
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures. Responsibilities: • Prepare and image new and existing laptops using standard imaging tools. • Develop clear and comprehensive documentation for both new and established procedures. • Configure workstations and cubicles for new employees and contractors. • Address helpdesk tickets related to hardware, software, operating systems, and user accounts. • Provide support for end-user software, connectivity issues, and general IT services. • Maintain the security and integrity of enterprise data on client computers and during data transfers. • Oversee and manage printers, scanners, and other peripheral devices. • Administer user accounts, permissions, and storage allocations in line with privacy and security standards. • Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed. • Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
2026-02-26T00:00:00Z

Desktop Support Technician

Miami, FL
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a skilled Desktop Technician to join our team in the Miami area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across the company. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, & peripherals• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-09T00:00:00Z

Desktop Support Technician

Fort Lauderdale, FL
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a skilled Desktop Technician to join our team in the Fort Lauderdale area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across the company. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, & peripherals• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-09T00:00:00Z

Desktop Support Technician

Mount Bethel, PA
onsite
Temporary
20 - 25 USD / Hourly
We are looking for a skilled Desktop Support Technician to join our team in Mount Bethel, Pennsylvania. In this long-term contract role, you will provide essential support for end-user computing needs, ensuring smooth technical operations. This position is ideal for someone who is detail oriented and excels in troubleshooting, system support, and ticket management. Responsibilities:• Deploy, configure, and repair Windows desktops, laptops, and associated peripherals.• Offer support for software issues, ensuring functionality and resolving technical challenges.• Manage service desk tickets, addressing approximately 5-7 daily and working through backlog tasks.• Utilize Jira as a ticketing system for tracking and documenting all completed work.• Deliver consistent technical support to end users, addressing their computing needs effectively.
2026-03-10T00:00:00Z

Administrative Support Tech

Goleta, CA
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for a detail-oriented Administrative Support Tech to join our team on a contract basis in Goleta, California. In this role, you will assist with a variety of administrative tasks, ensuring smooth daily operations and supporting the needs of staff, students, and visitors. This position requires strong organizational and communication skills to manage data, maintain records, and provide excellent customer service. Responsibilities:• Provide technical support for school functions such as registration, enrollment, scheduling, attendance, and student discipline.• Assist visitors by offering information and directions while maintaining attentive and positive interactions.• Coordinate scheduling.• Input, retrieve, and manage student data using proprietary systems, and maintain records with accuracy and confidentiality.• Oversee inventory management and tracking for district equipment, including maintaining chain-of-custody records.• Process and verify documents for programs and events, including payroll information for co-curricular activities.• Manage and coordinate maintenance requests for facilities and equipment, ensuring timely resolutions.• Prepare reports, forms, and applications, ensuring compliance with organizational standards.• Draft correspondence, schedules, and other documents based on provided materials or instructions.
2026-03-20T00:00:00Z

IT Support Engineer

Paradise Valley, AZ
onsite
Permanent
62000 - 65000 USD / Yearly
We are seeking a dynamic and service-oriented IT Service Engineer with extensive experience in Managed Service Provider (MSP) environments. This "jack of all trades" role requires a broad technical skill set, the ability to manage multiple clients, and a commitment to delivering high-quality customer service in a fast-paced setting.Key Responsibilities:<ul><li>Provide technical support and troubleshooting for client environments, including remote and onsite assistance.</li><li>Manage, administer, and troubleshoot Active Directory (AD), Office 365 (O365), and Windows Server environments.</li><li>Configure and maintain VPNs, remote access tools, and secure client connectivity.</li><li>Support day-to-day network operations, including network printing and file sharing.</li><li>Implement and support server and desktop virtualization technologies (e.g., VMware, Hyper-V).</li><li>Resolve incidents related to common MSP support scenarios: workstation and server deployments, backups, permission changes, and anti-virus solutions.</li><li>Maintain accurate documentation of client environments, changes, and solutions.</li><li>Demonstrate exceptional customer service skills by communicating technical solutions to non-technical users in a clear and friendly manner.</li><li>Collaborate with team members to escalate complex issues and follow internal best practices.</li></ul>
2026-03-13T00:00:00Z

IT Support Engineer

Scottsdale, AZ
onsite
Permanent
68000 - 69000 USD / Yearly
We are looking for an Application Support Engineer to join our team in Scottsdale, Arizona. This role requires someone with attention to detail and expertise in maintaining and troubleshooting software applications and hardware systems. The ideal candidate will possess strong analytical skills and a commitment to delivering exceptional technical support. Responsibilities: • Provide technical assistance and resolve issues related to software applications and hardware systems. • Monitor and maintain Active Directory to ensure optimal performance and security. • Collaborate with team members to implement and support Dell Technologies solutions. • Diagnose and repair computer hardware problems to minimize downtime. • Manage and troubleshoot Cisco Technologies to maintain seamless network operations. • Document and update procedures for application support and hardware maintenance. • Respond promptly to user inquiries and deliver effective solutions. • Conduct system performance evaluations to identify areas for improvement. • Stay updated on industry trends and emerging technologies to enhance support capabilities. • Train end-users on application functionalities and best practices.
2026-03-16T00:00:00Z

Technical Business Analyst

Union, NJ
onsite
Contract / Temporary to Hire
39.5865 - 45.837 USD / Hourly
Position Summary:We are seeking a Technical Business Analyst / Applications Analyst to support, enhance, and lead the implementation of enterprise systems, with a focus on systems integration, APIs, and reporting. While experience with Ellucian Colleague is a plus, we welcome candidates with expertise in other ERP systems or enterprise platforms used in higher education. The ideal candidate will have a strong background in business analysis, system configuration, and cross-platform integrations, particularly with cloud-based technologies. Key Responsibilities:<ul><li>Lead and manage projects related to the implementation, enhancement, and integration of ERP or enterprise systems (e.g., finance, housing, HR, admissions).</li><li>Collaborate with stakeholders to gather, document, and analyze business and technical requirements.</li><li>Translate business needs into system functionality through configuration, workflow design, and limited coding/customization.</li><li>Work with APIs and integration tools to ensure seamless data exchange across systems.</li><li>Design and support reports and dashboards to meet operational and strategic decision-making needs.</li><li>Create and maintain documentation for system configurations, workflows, data mappings, and integrations.</li><li>Deliver user training and provide ongoing support for system users and departments.</li><li>Stay informed of best practices and trends in ERP systems, data integration, and higher education technology.</li></ul>
2026-03-20T00:00:00Z

Help Desk Analyst - Tier II

Charlotte, NC
onsite
Temporary
30 - 40 USD / Hourly
We are proactively connecting with experienced Tier 2 Help Desk Technicians for upcoming contract opportunities. These roles support complex technical issues, mentor junior technicians, and act as a key escalation point within the IT support structure.This role is ideal for IT professionals who enjoy deeper troubleshooting, systems support and working across multiple technologies in enterprise environments.Key Responsibilities<ul><li>Serve as an escalation point for complex technical issues from Tier 1 support</li><li>Troubleshoot advanced hardware, software, and system connectivity issues</li><li>Support workstation environments, user access management, and system configurations</li><li>Investigate recurring incidents and recommend process or technical improvements</li><li>Assist with onboarding/offboarding processes including system access and device configuration</li><li>Collaborate with infrastructure and engineering teams to resolve system-level issues</li></ul>
2026-03-11T00:00:00Z

Help Desk Analyst

Dallas, TX
onsite
Permanent
45000 - 50000 USD / Yearly
We are looking for a dedicated Help Desk Analyst to join our team in Dallas, Texas. This role involves providing Level 1 technical support to end users within a managed services environment, addressing issues related to desktops, hosted applications, and basic networking. The ideal candidate will have a strong customer service mindset and a passion for solving technical challenges efficiently and professionally. Responsibilities: • Offer first-level technical support for Windows desktops, virtual desktops, and hosted applications. • Troubleshoot and resolve login issues, password resets, and account access problems. • Document all technical issues, resolutions, and processes in the ticketing system for future reference. • Escalate complex issues to higher-level support teams following established protocols. • Monitor system alerts and notifications, ensuring prompt response and escalation when necessary. • Deliver exceptional customer service by maintaining clear communication and timely resolution of issues. • Assist with onboarding processes, including account creation and access provisioning. • Collaborate with team members to ensure efficient ticket management and workflow. • Maintain a systematic approach to troubleshooting and problem-solving in a structured help desk environment.
2026-03-11T00:00:00Z

Help Desk Analyst

Chelmsford, MA
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment. Responsibilities:• Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.• Identify problems by actively listening to users and conducting thorough research.• Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.• Record detailed information about issues and resolutions in the ticketing system.• Escalate advanced technical concerns to senior team members when necessary.• Build and maintain a comprehensive understanding of company technology and support procedures.• Stay informed about emerging technologies and incorporate new knowledge into daily tasks.
2026-02-25T00:00:00Z

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