We are looking for a motivated and skilled Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will be responsible for providing technical support to ensure smooth operations and excellent user experiences across the organization. This position is ideal for someone who enjoys problem-solving, thrives in a dynamic environment, and is committed to delivering exceptional customer service.<br><br>Responsibilities:<br>• Offer first-level technical support for issues related to hardware, software, networks, and user accounts.<br>• Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and widely-used applications, such as Windows and Office 365.<br>• Manage support tickets from initiation to resolution, maintaining clear and timely communication with users.<br>• Perform user account management tasks, including setting up accounts, resetting passwords, and updating permissions.<br>• Assist both remote and on-site employees, escalating complex problems to specialized teams when necessary.<br>• Install, configure, and maintain IT equipment, including workstations and peripherals.<br>• Document troubleshooting steps, solutions, and recurring issues to enhance team efficiency.<br>• Support onboarding and offboarding processes by ensuring IT setup and account adjustments are completed.<br>• Collaborate with system and network teams to address escalated issues effectively.
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Los Angeles, California. In this role, you will serve as the first point of contact for technical support, ensuring timely and effective solutions for hardware, software, and connectivity issues. This position requires a strong customer service focus, excellent troubleshooting skills, and the ability to support both Microsoft and Mac operating systems in a detail-oriented environment.</p><p><br></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Shift:</strong></p><ul><li><strong>Week 1:</strong> Tuesday - Saturday 8am - 5pm Pacific Time</li><li><strong>Week 2:</strong> Wednesday - Saturday 8am - 5pm Pacific Time</li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming service desk inquiries and resolve technical issues related to hardware, software, and connectivity.</p><p>• Troubleshoot and resolve incidents involving Microsoft Windows 10, Active Directory, and other commonly used systems.</p><p>• Provide expert support for Microsoft Office Suite applications, including Word, Excel, and Outlook.</p><p>• Assist in maintaining user accounts, distribution lists, and mailboxes within Microsoft Exchange Administrator console.</p><p>• Support the deployment, setup, and maintenance of Dell computer hardware.</p><p>• Administer and troubleshoot mobile devices and applications used by the organization.</p><p>• Manage and prioritize multiple assignments in a fast-paced environment while maintaining a high level of accuracy.</p><p>• Collaborate with team members to ensure seamless integration and rollout of Mac devices for employees.</p><p>• Deliver exceptional customer service and maintain a high standard when interacting with a diverse user base.</p><p>• Learn and adapt to new software applications, including legal-specific platforms, as required.</p>
<p>We are looking for a skilled and motivated Help Desk Analyst to join our team in Piscataway, New Jersey. This role requires a proactive individual with strong communication abilities and a passion for problem-solving in a dynamic, team-oriented environment. As a Contract to permanent position, this opportunity offers the chance to demonstrate your expertise while contributing to the success of the organization. This role is going to Audio/Visual focus assisting on setting up conferences and events:</p><p><br></p><p>Responsibilities:</p><p>• Maintain computer hardware and peripherals by performing upgrades, replacements, and ensuring proper documentation and inventory management.</p><p>• Offer guidance and support to Tier 1 team members, fostering collaboration and knowledge sharing.</p><p>• Apply corporate processes such as Incident, Problem, and Change management to efficiently resolve technical issues.</p><p>• Manage user accounts throughout their lifecycle, including onboarding, modifications, and departures.</p><p>• Troubleshoot a wide range of end-user issues, providing in-depth analysis for web and mobile applications.</p><p>• Handle escalated tickets related to server and network challenges, ensuring timely resolutions.</p><p>• Ensure compliance with organizational standards by closing tickets promptly and delivering exceptional customer service.</p><p>• Demonstrate understanding of network systems, servers, PCs, databases, and proprietary platforms to address technical problems effectively.</p>
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
We are looking for a skilled Desktop Support Analyst to join our team in White Plains, New York. In this long-term contract role, you will play a key part in ensuring the efficient operation of desktop systems and supporting end-user computing environments. The ideal candidate will bring strong technical expertise, excellent problem-solving skills, and a proactive approach to maintaining and improving IT infrastructure.<br><br>Responsibilities:<br>• Provide advanced technical support for desktop systems, including troubleshooting hardware and software issues.<br>• Configure, maintain, and optimize Windows 11 environments, ensuring seamless end-user experiences.<br>• Manage Active Directory, Group Policy, and PowerShell scripting to streamline operations and maintain security.<br>• Implement and oversee endpoint management tools, such as Microsoft Intune, to ensure compliance and efficiency.<br>• Develop and execute OS imaging and deployment strategies with a focus on automation and scalability.<br>• Monitor and enforce endpoint security protocols, including encryption and compliance measures.<br>• Collaborate with team members to identify areas for improvement and implement solutions that enhance system performance.<br>• Utilize strong analytical skills to diagnose and resolve complex technical issues.<br>• Manage multiple projects simultaneously, ensuring timely delivery and effective resource allocation.<br>• Stay current with emerging technologies and trends to continuously improve desktop support processes.
<p>We are looking for a skilled Help Desk Analyst I to join our team in the York, PA area. In this long-term contract position, you will provide exceptional technical support to internal users, ensuring smooth operation of hardware, software, and systems. This role requires strong troubleshooting abilities, excellent communication skills, and the ability to work efficiently in a fast-paced environment. For consideration, please apply directly!</p><p><br></p><p>Responsibilities:</p><p>• Deliver courteous and efficient support to internal users through the IT Service Desk.</p><p>• Diagnose and resolve technical issues related to hardware, software, and networking before escalating when necessary.</p><p>• Maintain detailed records of all service calls and resolutions using the designated tracking system.</p><p>• Provide remote technical assistance to users as required.</p><p>• Collaborate in team meetings and share constructive feedback for process improvements.</p><p>• Manage service desk communications in the absence of the Lead Service Desk Technician.</p><p>• Participate in after-hours support using company-issued mobile devices.</p><p>• Complete service requests and updates within the tracking tool promptly.</p><p>• Maintain attentive and positive interactions with clients and colleagues.</p><p>• Contribute to ongoing efforts to enhance service desk procedures and workflows.</p>
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
We are looking for a skilled and customer-oriented Help Desk Analyst to join our team in Rockford, Illinois. In this Contract to permanent position, you will play a vital role in providing technical assistance and support to end users, ensuring a seamless IT experience. This is an onsite role requiring close collaboration with team members and a commitment to delivering exceptional service.<br><br>Responsibilities:<br>• Respond to end-user inquiries, resolving technical issues related to password resets, software troubleshooting, and hardware malfunctions.<br>• Provide expert troubleshooting for Microsoft Office applications and Windows 10 operating systems.<br>• Manage service desk tickets efficiently, ensuring timely resolution and thorough documentation.<br>• Collaborate with a team of IT professionals to support approximately 700 users across the organization.<br>• Utilize Active Directory for user account management and basic administrative tasks.<br>• Identify and diagnose networking issues, escalating them to the appropriate team members as necessary.<br>• Maintain a high standard of customer service, ensuring user satisfaction and effective communication.<br>• Occasionally travel to other company locations to provide on-site support when required.<br>• Stay updated on IT best practices and emerging technologies to enhance service delivery.
<p>We are looking for a detail-oriented Help Desk Analyst I to join our team on a contract basis in Saxonburg, Pennsylvania. In this role, you will provide technical support to end-users, handling a variety of tasks including troubleshooting issues, repairing devices, and managing service desk tickets. This position is expected to run from November through the end of January with the strong possibility of being extended. </p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve help desk tickets in a timely and efficient manner.</p><p>• Troubleshoot and diagnose technical issues related to Microsoft Windows 10 and other software.</p><p>• Perform Chromebook repairs and ensure devices are functioning properly.</p><p>• Provide support for printers, interactive TVs, and other hardware.</p><p>• Utilize Active Directory for user account management and troubleshooting.</p><p>• Assist with basic network troubleshooting and connectivity issues.</p><p>• Maintain detailed records of support requests and resolutions.</p><p>• Collaborate with team members to address recurring technical issues.</p><p>• Offer guidance and technical expertise to end-users as needed.</p>
We are looking for an experienced Help Desk Analyst I to join our team in New Britain, Connecticut. In this role, you will provide technical support and guidance to users across various departments, ensuring prompt resolution of hardware and software issues while maintaining excellent customer service. This is a contract position with the potential to become permanent, offering a great opportunity to showcase your skills and grow within the organization.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to hardware, software, and networks.<br>• Research and utilize available resources to address user questions effectively.<br>• Provide users with recommendations and guidance to resolve technical challenges.<br>• Log all interactions and resolutions in the ticketing system to maintain accurate records.<br>• Escalate urgent matters and redirect issues to appropriate teams when necessary.<br>• Conduct follow-ups to confirm successful resolution of reported problems.<br>• Stay informed about system updates, changes, and new information.<br>• Assist in updating training manuals for new or modified software and hardware.<br>• Train users on the proper use of computer systems and applications as needed.<br>• Monitor and troubleshoot user computer performance and support Mitel Cloud systems.
We are looking for a skilled Application Support Specialist to join our team in Savannah, Georgia. This contract-to-permanent position focuses on providing technical assistance and guidance to users, ensuring seamless software operations and optimized application performance. The role requires someone who is adept at troubleshooting, maintaining systems, and delivering valuable training resources to enhance user experience.<br><br>Responsibilities:<br>• Provide comprehensive technical support for software applications and systems to internal users across various departments.<br>• Diagnose and resolve escalated issues related to servers, databases, and mission-critical systems.<br>• Maintain detailed documentation of issues, resolutions, and system performance for future reference.<br>• Research and analyze software products, assisting with customizations to meet organizational needs.<br>• Facilitate testing and validation of new and existing applications to ensure functionality and reliability.<br>• Perform installations, configurations, and desktop-level fixes to address user concerns.<br>• Communicate application updates, issues, and resolutions effectively to stakeholders.<br>• Apply software patches and updates to maintain optimal performance and security.<br>• Design and conduct training sessions and develop user guides to improve software utilization.<br>• Publish updates, FAQs, and other instructional content on the organization’s knowledge portal.
• Install, configure, and maintain Windows desktop operating systems (Windows 11) and associated hardware.<br>• Manage and deploy software packages, patches, and updates using tools such as Microsoft Intune, SCCM or similar endpoint management platforms.<br>• Develop and maintain system images, task sequences, and deployment automation.<br>• Troubleshoot and resolve Level 2/3 desktop support issues, including OS, application, and driver-related problems.<br>• Ensure endpoint security using tools such as Windows Defender, BitLocker, and group policy hardening.<br>• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.<br>• Collaborate with security, networking, and systems teams to improve desktop performance, reliability, and compliance.<br>• Monitor system performance, identify areas for improvement, and implement optimization strategies.<br>• Provide technical guidance and mentorship to help desk staff and end users.<br>• Windows server support as an escalation point for tier one and tier two support team members.<br>Required Skills:<br>• Bachelor’s degree in computer science (or related area) preferred. / Equivalent<br>• Strong communication and customer service skills<br>• Flexible and able to adapt to a rapidly changing environment.<br>• Must be organized and able to manage projects of varying length.<br>• Positive, self-motivated individual who can complete tasks independently.<br>• 3–5 years of experience in Windows desktop engineering, administration, or advanced support.<br>• Strong proficiency in Windows 11, Active Directory, Group Policy, and PowerShell scripting.<br>• Experience with endpoint management tools such as Microsoft Intune, SCCM.<br>• Knowledge of OS imaging, deployment methodologies, and automation.<br>• Solid understanding of endpoint security, encryption, and compliance policies.<br>• Strong analytical and troubleshooting skills with the ability to diagnose complex issues.<br>• Collaborative mindset with a focus on continuous improvement.
IT Support Specialist I Location: Southern California (Primarily Remote | Occasional LA Office Presence) Compensation: Up to $75,000 annually Employment Type: permanent, Non-Exempt About the Role We’re seeking a customer-focused IT Support Specialist I to serve as the frontline technology partner for attorneys and detail oriented staff in a fast-paced, high-performance environment. This role is ideal for someone who enjoys solving problems, providing white-glove support, and building trust with senior professionals—all while growing their IT career. You’ll be the first point of contact for technical issues, supporting a wide range of end-user technologies commonly found in large detail oriented services organizations. While primarily remote, candidates must be based in Southern California for occasional in-office support. What You’ll Do Serve as the primary contact for IT support via phone, email, and ticketing system Resolve 25–35 daily incidents involving applications, Windows systems, hardware, printers, mobile devices, and basic network access Manage and document incidents using ServiceNow, maintaining a strong call-to-ticket ratio Escalate complex issues to Level II teams and follow through to resolution Deliver exceptional customer service to attorneys, leadership, and staff Create and maintain IT knowledge base documentation Collaborate with engineers on testing software, images, and documentation Why Join Primarily remote role with strong work-life balance Competitive compensation up to $75K Exposure to senior leadership and cutting-edge legal technology Collaborative IT team with opportunities to learn and grow If you’re dependable, service-driven, and ready to be the trusted IT partner for a high-performing organization, we’d love to hear from you. <br> For immediate consideration, direct message Reid Gormly on LinkedIn and Apply Now!
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is currently seeking an IT Support Specialist for a client located in San Diego, CA. Enterprise IT Support Specialist to support a complex, enterprise-level IT environment. This role focuses on providing high-quality end-user support while managing and maintaining a large fleet of Windows and macOS endpoints. The ideal candidate will have strong experience with Microsoft Intune, Azure Active Directory (Entra ID), Microsoft 365, and enterprise ticketing and ITSM platforms, along with a deep understanding of endpoint management and security best practices.</p><p><br></p><ul><li>3+ years of experience supporting users in an enterprise IT environment</li><li>Proven experience supporting Windows and macOS in a managed environment</li><li>Hands-on experience with Microsoft Intune / Endpoint Manager</li><li>Strong working knowledge of Azure Active Directory (Entra ID)</li><li>Experience supporting Microsoft 365 in an enterprise setting</li><li>Experience working with enterprise ticketing/ITSM platforms (ServiceNow, Jira Service Management, etc.)</li><li>Understanding of endpoint lifecycle management and asset tracking</li><li>Ability to troubleshoot complex issues while adhering to ITIL-based processes</li></ul>
<p>Position Overview</p><p>We are seeking a Help Desk Specialist / Client Support Technician to provide onsite technical support for end users. This role is responsible for troubleshooting hardware and software issues, supporting Windows and Microsoft Office environments, and delivering excellent customer service to internal clients.</p><p>Key Responsibilities</p><ul><li>Provide first-level technical support for Windows operating systems, Microsoft Office, and local applications</li><li>Troubleshoot and resolve hardware, software, and peripheral issues in a timely manner</li><li>Respond to help desk tickets, phone calls, and walk-up requests with a customer-first mindset</li><li>Document incidents, resolutions, and procedures accurately within the ticketing system</li><li>Escalate unresolved or complex issues to appropriate teams as needed</li><li>Follow established IT policies, procedures, and service standards</li><li>Participate in onboarding and job shadowing until able to work independently</li></ul>
<p>We are seeking two reliable and customer-focused <strong>Desktop Support Technicians</strong> to support a critical, well-defined project focused on <strong>Microsoft Intune deployment and a company-wide hardware refresh</strong>. This is a hands-on, on-site role at a downtown Madison corporate office.</p><p>The team has a <strong>solid process and clear project plan in place</strong>, and these resources will be dedicated solely to this effort with full team support.</p><p>Key Responsibilities</p><ul><li>Deploy and configure devices using <strong>Microsoft Intune</strong></li><li>Perform <strong>hardware refreshes</strong>, including device imaging and setup</li><li>Provide excellent, professional customer service to end users during device transitions</li><li>Follow established processes and documentation to ensure consistency and efficiency</li><li>Support a deployment pace of approximately <strong>20 devices per week</strong>, with team collaboration</li></ul><p>Required Qualifications</p><ul><li>Strong experience with <strong>Windows environments</strong></li><li>Hands-on background with <strong>desktop/laptop hardware</strong>, imaging, and device setup</li><li>Proven dependability and ability to follow a defined process</li><li>Strong communication and customer service skills</li><li>Ability to work <strong>on-site, 40 hours per week</strong></li></ul><p>Preferred Qualifications</p><ul><li>Experience with <strong>Microsoft Intune</strong> (highly preferred, but not required)</li><li>Prior involvement in hardware refresh or large-scale device rollout projects</li></ul><p><br></p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, providing effective solutions to address user concerns.<br>• Manage and maintain Active Directory accounts, including user access and permissions.<br>• Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10.<br>• Provide guidance and support to users experiencing basic IT problems.<br>• Document and track all support activities to ensure accurate reporting and follow-up.<br>• Collaborate with team members to improve processes and streamline IT support.<br>• Conduct routine system checks to identify and prevent potential issues.<br>• Ensure excellent customer service by communicating effectively with end-users.<br>• Assist in the setup and configuration of new hardware and software as needed.
We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for a proactive and detail-oriented individual who excels at troubleshooting and providing technical support. The role involves addressing a variety of IT issues while ensuring smooth operations and enhancing the overall user experience.<br><br>Responsibilities:<br>• Provide Tier I and Tier II technical support, escalating complex issues when necessary.<br>• Resolve password reset requests and troubleshoot application, printer, and basic technical problems.<br>• Manage and update master computer images, including building new configurations as needed.<br>• Maintain an inventory of technical equipment and ensure proper documentation.<br>• Handle warranty claims and support for computer hardware.<br>• Administer Microsoft Exchange and Office 365 environments.<br>• Diagnose and address recurring and nonrecurring issues with software and operating systems, identifying root causes at a detailed level.<br>• Develop and document alternative methods to improve task efficiency and resolve system inconsistencies.<br>• Install and terminate Ethernet cabling following industry standards.<br>• Collaborate with team members to refine policies and procedures based on technical challenges and solutions.
<p><strong>***Need to be fluent in French and English*** No sponsorship</strong></p><p>We are looking for a skilled Help Desk Analyst to join our team in Carrollton, Texas. In this role, you will provide technical support for hardware and software systems, ensuring smooth operations across various devices and platforms. You will play an essential role in troubleshooting issues, maintaining systems, and delivering excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and maintain laptops, desktops, and related hardware and software to ensure optimal performance.</p><p>• Configure and support mobile devices, ensuring seamless functionality and user satisfaction.</p><p>• Troubleshoot and resolve hardware and network connectivity issues, minimizing downtime.</p><p>• Manage user accounts and control access in compliance with company policies.</p><p>• Perform data migration and remove outdated equipment, ensuring secure transition to new systems.</p><p>• Analyze issue trends and implement preventive solutions to reduce recurring problems.</p><p>• Utilize ServiceNow to address incidents and fulfill service requests efficiently.</p><p>• Administer local printer setups and video conferencing solutions, ensuring reliable operations.</p><p>• Provide support for various projects as needed, contributing to team goals.</p><p>• Deliver exceptional customer service while maintaining attention to detail and organizational standards.</p><p><br></p><p><strong>***Need to be fluent in French and English***No sponsorship</strong></p>
<p>We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Fort Worth, Texas. In this role, you will provide technical assistance and support across multiple sites, addressing IT-related issues and ensuring seamless operations. This position involves collaborating with onsite team members and occasionally traveling to other locations.</p><p><br></p><p><strong>Title: L1 Helpdesk </strong></p><p><strong>Location: Fort Worth, Tx </strong></p><p><strong>Duration: 2-3 months </strong></p><p><strong>Pay: $25-28 per hour </strong></p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to service desk tickets, resolving technical issues in a timely manner.</p><p>• Provide support for Google Workspace applications, assisting users with troubleshooting and functionality.</p><p>• Manage Active Directory tasks, including password resets and account maintenance.</p><p>• Diagnose and resolve network connectivity problems for end users.</p><p>• Offer remote desktop support to address software and hardware issues.</p><p>• Collaborate with team members to ensure consistent IT support across multiple locations.</p><p>• Maintain clear communication with employees regarding technical solutions and updates.</p><p>• Travel to satellite sites as needed, with mileage reimbursement provided.</p><p>• Document solutions and maintain accurate records within ServiceNow or other ticketing systems.</p><p>• Adhere to scheduled shifts and provide reliable support during operating hours.</p>
<p>We are seeking a <strong>Client Support Analyst</strong> who is passionate about problem-solving, process improvement, and delivering exceptional client service. This role is instrumental in supporting our Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across deregulated energy markets.</p><p>The ideal candidate thrives in a fast-paced environment, brings a detail-oriented mindset, and demonstrates strong communication and analytical skills to ensure operational excellence and client satisfaction.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary post-deal liaison between Brokers and the Sales Team, managing inquiries and operational escalations with professionalism and accuracy.</li><li>Conduct operational analyses and develop reports to support informed business decisions under the direction of senior analysts or leadership.</li><li>Research and resolve complex post-deal issues, including enrollment rejections, billing discrepancies, commission inquiries, regulatory complaints, and early termination notifications.</li><li>Collaborate cross-functionally with internal teams to improve processes and enhance client experience across all phases of the customer lifecycle.</li><li>Manage and track deliverables, ensuring alignment with service-level agreements (SLAs) and company standards.</li><li>Identify and recommend opportunities for process enhancements and efficiency improvements.</li><li>Support ongoing business initiatives through both qualitative and quantitative research and analysis.</li></ul><p><br></p>
<p>What You’ll Be Doing:</p><ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Engineer</strong> to provide hands-on technical support for end users in a fast-paced environment. This role is ideal for someone who enjoys troubleshooting, working directly with users, and supporting enterprise IT systems across hardware, software, and network environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 desktop and technical support for Windows and macOS environments</li><li>Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, mobile devices)</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform device imaging, configuration, deployment, and lifecycle management</li><li>Manage user accounts and permissions in Active Directory and Azure AD</li><li>Support VPN connectivity, network access, and basic troubleshooting</li><li>Respond to and resolve tickets using ITSM tools (ServiceNow, Jira, Zendesk, etc.)</li><li>Escalate complex issues to systems, network, or security teams as needed</li><li>Document solutions, procedures, and troubleshooting steps</li><li>Assist with onboarding/offboarding of employees and equipment setup</li></ul><p><br></p>
<p>We are looking for an experienced IT Support Technician to join our team in Haslet, Texas. This Contract to permanent position offers an exciting opportunity to contribute to the seamless functionality of our IT systems and support operations across multiple facilities. The ideal candidate will thrive in a dynamic environment, excel in resolving technical issues, and ensure a high level of professionalism in every interaction.</p><p><br></p><p><strong>Title: IT Support </strong></p><p><strong>Location: Haslet, Tx </strong></p><p><strong>Pay: 30-38 per hour </strong></p><p><strong>Duration: 12-24 Month Contract to hire </strong></p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to IT equipment, including hardware, software, and peripherals.</p><p>• Install, configure, and maintain system hardware and software, adhering to design specifications.</p><p>• Monitor system performance and conduct preventative maintenance to ensure optimal functionality.</p><p>• Collaborate with network engineers and external vendors to provide technical support for warehouse operations.</p><p>• Administer user access through Windows Active Directory, Office 365, InTune, and other relevant platforms.</p><p>• Manage technical relationships with external suppliers to ensure smooth operations.</p><p>• Track, manage, and resolve IT issues promptly using a ticketing system.</p><p>• Troubleshoot and resolve network, server, and application concerns to minimize downtime.</p><p>• Develop and refine standard procedures to enhance team efficiency and workflows.</p><p>• Provide on-site and remote support to customers across multiple locations, including lifting and moving equipment up to 50 pounds.</p>
