<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
We are looking for an experienced Help Desk Analyst to join our team in Montecito, California. This is a long-term contract position where you will provide essential technical support and ensure seamless user experiences across various systems. If you have a passion for problem-solving and a strong background in IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Address and resolve technical issues related to Active Directory and Windows environments.<br>• Perform troubleshooting for hardware, software, and network-related problems.<br>• Manage and respond to service desk tickets effectively, ensuring timely resolutions.<br>• Install, configure, and maintain Windows 10 systems.<br>• Provide clear and concise guidance to users experiencing technical difficulties.<br>• Monitor system performance and identify areas for improvement.<br>• Collaborate with team members to implement solutions and enhance IT operations.<br>• Document technical procedures, resolutions, and updates for future reference.<br>• Assist in maintaining system security and access controls.<br>• Ensure compliance with organizational standards and practices in IT support.
We are looking for a skilled Desktop Support Analyst to join our team in Neenah, Wisconsin. In this long-term contract position, you will play a critical role in providing exceptional technical support and ensuring smooth operations for end-users. If you have a strong background in desktop support and a customer-focused approach, we encourage you to apply.<br><br>Responsibilities:<br>• Deliver responsive and detail-oriented customer service while addressing technical issues and resolving end-user concerns.<br>• Configure and deploy new laptops, including imaging and setup, ensuring compatibility with Windows 11.<br>• Manage and resolve support tickets using Fresh Service or similar ticketing systems.<br>• Perform password resets and troubleshoot login-related issues efficiently.<br>• Install, organize, and maintain cabling to ensure a clean and presentable workspace for users.<br>• Assist with troubleshooting desktop hardware and software issues, including Microsoft Office Suite and Teams.<br>• Support Active Directory tasks, including account management and updates.<br>• Collaborate with team members to ensure timely resolution of technical problems and system updates.<br>• Conduct basic troubleshooting for Intune and other Microsoft technologies as needed.<br>• Provide training and guidance to users on system functionalities and best practices.
<p>The Help Desk Technician serves as the first point of contact for users seeking technical assistance across a wide range of hardware, software, and network issues. This role requires strong problem-solving skills, excellent communication, and the ability to work independently or as part of a team to ensure timely resolution of issues and high customer satisfaction.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to help desk tickets, phone calls, emails, and walk-ins in a timely and professional manner.</li><li>Diagnose and resolve hardware, software, printer, and network connectivity issues.</li><li>Provide support for Windows, macOS, and mobile operating systems.</li><li>Assist with onboarding and offboarding of employees, including account setup and equipment provisioning.</li><li>Maintain accurate documentation of issues, troubleshooting steps, and resolutions in the ticketing system.</li><li>Escalate complex issues to appropriate IT staff or vendors when necessary.</li><li>Support remote users via remote desktop tools and VPN troubleshooting.</li><li>Perform routine maintenance tasks such as software updates, patching, and backups.</li><li>Maintain inventory of IT assets and assist with equipment tracking and deployment.</li><li>Educate users on best practices for security, software use, and self-service tools.</li></ul>
<p>We are looking for an experienced and resourceful Sr. Desktop Support Analyst to join our team. This role demands deep expertise in Microsoft technologies, strong troubleshooting capabilities, and the ability to work independently while thriving in a collaborative environment. The ideal candidate will be a hands-on problem solver with a passion for delivering high-quality technical support across a diverse range of systems and devices.</p><p><br></p><p><br></p><ul><li>Deliver Tier III technical support for desktops, laptops, mobile devices, monitors, and enterprise applications.</li><li>Diagnose and resolve complex hardware and software issues, ensuring minimal disruption to end users.</li><li>Manage and support Microsoft 365 applications, Teams, and Active Directory environments.</li><li>Perform imaging, deployment, and refresh of computers using tools like Microsoft SCCM.</li><li>Configure, maintain, and support Dell hardware, including warranty-related services.</li><li>Administer mobile device management using platforms such as AirWatch, ensuring seamless integration and performance.</li><li>Provide expert-level support for Windows 11 systems, optimizing performance and compatibility.</li><li>Maintain accurate and up-to-date documentation within the organization’s knowledge base.</li><li>Collaborate with cross-functional teams to identify root causes and implement long-term solutions for recurring technical challenges.</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com)</p>
We are looking for an experienced Help Desk Analyst III to join our team on a long-term contract basis in Richmond, Virginia. In this role, you will deliver high-quality IT support to executive-level staff and other users, ensuring a seamless experience and resolving complex technical issues. This is an on-site position requiring consistent presence, five days a week, within the healthcare industry.<br><br>Responsibilities:<br>• Provide top-tier IT support to executive staff and end-users, ensuring optimal customer satisfaction.<br>• Diagnose and resolve complex technical issues related to Microsoft Office 365, SharePoint, and other workplace tools.<br>• Offer comprehensive support for hardware, software, and network-related concerns.<br>• Collaborate with IT teams to resolve escalated issues efficiently and effectively.<br>• Maintain accurate documentation of service requests and resolutions within ticketing systems.<br>• Educate and guide end-users on technology adoption and best practices.<br>• Ensure IT support services align with organizational standards and industry best practices.<br>• Utilize Active Directory to manage user accounts and permissions.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
We are looking for a skilled Desktop Support Specialist to provide efficient technical assistance to both on-site and remote employees in Dallas, Texas. This role requires hands-on expertise in resolving hardware and software issues, installing and upgrading systems, and maintaining smooth IT operations. Ideal candidates will have strong problem-solving abilities, excellent communication skills, and a solid understanding of office IT systems.<br><br>Responsibilities:<br>• Provide comprehensive technical support for hardware, software, and networking issues to on-site and remote users.<br>• Perform Level I and Level II troubleshooting, resolving technical problems promptly and professionally.<br>• Install, configure, and maintain computer hardware, peripherals, and imaging systems.<br>• Upgrade operating systems and software applications to ensure optimal performance.<br>• Diagnose and resolve network connectivity issues, including VPN technologies.<br>• Manage user accounts and permissions using Active Directory, including password resets and account creation.<br>• Deliver basic training to employees on system usage and tools, ensuring effective adoption.<br>• Document system events and maintain records to support seamless IT functionality.<br>• Test and evaluate new technologies to enhance IT processes and user experience.<br>• Handle 15-20 technical issues daily, prioritizing tasks and maintaining high service standards.
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
<p>We’re looking for a hands-on IT Support Specialist<strong> </strong>to provide IT support across office and field operations in the oil and gas sector. This role covers everything from basic help desk tasks to supporting rugged hardware, SCADA systems, and remote communications in high-demand environments.</p><ul><li>Support desktops, laptops, rugged devices, and mobile tech across field and corporate sites.</li><li>Troubleshoot network, VPN, and connectivity issues for remote drilling and production teams.</li><li>Provide support for industry-specific tools (e.g., Petrel, PI System, SCADA, AutoCAD).</li><li>Deploy and maintain IT assets, ensure software compliance and cybersecurity standards.</li><li>Respond to tickets and incidents quickly, ensuring uptime for critical operations.</li><li>Work safely in accordance with HSE protocols; travel to remote sites as needed.</li></ul>
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
We are looking for a dedicated Service Desk Analyst to join our team on a long-term contractual basis in Nashville, Tennessee. In this role, you will provide exceptional technical support and customer service to ensure smooth operations within a manufacturing environment. Your expertise in troubleshooting, communication, and problem-solving will play a key role in supporting end users and maintaining system functionality.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and network issues for end users in a timely manner.<br>• Deliver exceptional customer service by addressing inquiries and resolving technical problems effectively.<br>• Troubleshoot and resolve issues related to laptops, mobile devices, and computer hardware.<br>• Assist with deploying and configuring PCs, operating systems, and mobile devices.<br>• Support ITSM processes and maintain accurate documentation of incidents and resolutions.<br>• Collaborate with team members to identify and implement improvements to service desk operations.<br>• Conduct training sessions for users to enhance their understanding of technical systems and processes.<br>• Review and maintain quality standards for technical support and customer interactions.<br>• Utilize REST API tools and other resources to provide advanced technical assistance.<br>• Provide production support within the manufacturing environment, ensuring minimal disruption to operations.
Robert Half is looking to grow the Desktop Support team for our client about 30 minutes from Oshkosh, WI. The Desktop Support Analyst will be joining a team of 5 other individuals handling similar or escalated tickets. You will be supporting internal customers in a few locations walking distance. You will get your steps in daily! The Desktop Support Analyst will be working in a Microsoft environment, Windows 7 & 10, printers, specialized applications, and working deskside with end users about 50% of your time. The other 50% will be remote support. This is a fun team that works hard and encourages independent work and research to come up with solutions. There is a knowledge base and ticketing system you will use as well. <br> If you are interested, please apply online! <br> Must haves: 2+ more years • Desktop/Printers/overall Device Support • Excellent customer service - most out in the plant working with end users, all internal staff at the plant • Hardware/Imaging • Microsoft environment - O365 <br> We are looking for a Desktop Support Analyst with a minimum of two or more years of providing technical support to internal users for a mid to larger company. The diversity of work will keep you busy. Thank you!
Job Summary:<br>We are seeking a skilled and customer-focused Level 2 Help Desk Technician to provide advanced technical support to end-users and ensure the smooth operation of IT systems. The ideal candidate will have strong troubleshooting abilities, a solid understanding of IT infrastructure, and the ability to resolve complex technical issues escalated from Level 1 support.<br><br>Key Responsibilities:<br>Respond to and resolve escalated technical support tickets in a timely and detail oriented manner.<br><br>Troubleshoot and resolve issues related to hardware, software, networking, printers, and mobile devices.<br><br>Assist in system installations, upgrades, and configuration of end-user environments.<br><br>Provide remote and on-site support as needed.<br><br>Escalate unresolved issues to Level 3 support or other appropriate teams.<br><br>Document issues, solutions, and processes in the ticketing system (e.g., ServiceNow, Jira, etc.).<br><br>Collaborate with Level 1 support to train and guide them on handling recurring or known issues.<br><br>Participate in deploying and maintaining desktop and laptop systems, including OS imaging and patch management.<br><br>Maintain user accounts, permissions, and access rights in Active Directory and other systems.<br><br>Ensure compliance with IT policies, security standards, and procedures.<br><br>Requirements:<br>Education & Experience:<br>Associate’s or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).<br><br>2–4 years of experience in a help desk or technical support role, preferably in an L2 capacity.<br><br>Technical Skills:<br>Proficiency in Windows and macOS operating systems.<br><br>Experience with Microsoft 365, Active Directory, and Exchange.<br><br>Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).<br><br>Knowledge of ITSM tools (e.g., ServiceNow, Jira, Zendesk).<br><br>Experience with remote support tools (e.g., TeamViewer, AnyDesk, RDP).<br><br>Basic scripting knowledge (e.g., PowerShell) is a plus.<br><br>Soft Skills:<br>Strong problem-solving and analytical skills.<br><br>Excellent communication and interpersonal abilities.<br><br>Ability to work independently and in a team environment.<br><br>Strong organizational and documentation skills.<br><br>Customer-first mindset with a commitment to quality service.<br><br>Preferred Certifications (not required):<br>CompTIA A+, Network+, or Security+<br><br>Microsoft Certified: Modern Desktop Administrator Associate<br><br>ITIL Foundation
<p><strong>Description of Position:</strong></p><p> Seeking an IT Support Specialist to provide first- and second-level support for desktops, laptops, and mobile devices. You will troubleshoot issues, escalate when necessary, and ensure high customer satisfaction.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Cowpens, South Carolina. This long-term contract position offers an exciting opportunity to work in a dynamic manufacturing environment where you will play a key role in supporting desktop systems, resolving technical issues, and assisting with IT infrastructure transitions. If you are a proactive problem-solver with a strong technical background, we encourage you to apply.<br><br>Responsibilities:<br>• Provide comprehensive support for desktop systems, including installation, maintenance, and troubleshooting.<br>• Conduct imaging and deployment of Windows 11 devices, ensuring smooth transitions for end-users.<br>• Assist with the migration of systems to VMware and Nutanix platforms, contributing to infrastructure upgrades.<br>• Perform physical mounting and setup of servers and other hardware as required.<br>• Support the transition to Office 365, addressing user needs and resolving technical challenges.<br>• Collaborate with team members to resolve IT tickets efficiently and provide excellent customer service.<br>• Participate in networking support, including working with Aruba systems and assisting in the transition to new solutions.<br>• Maintain accurate documentation of processes, configurations, and resolutions.<br>• Engage in an on-call rotation after an initial onboarding period to provide timely support.<br>• Demonstrate flexibility by taking on various IT-related tasks and responsibilities as needed.
<p>We are seeking a skilled Desktop Support Specialist to provide technical assistance and ensure the smooth operation of our IT systems. This role involves supporting end-users, maintaining hardware and software, and ensuring system security across the organization.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, and peripheral devices.</li><li>Install, configure, and troubleshoot Windows operating systems and related applications.</li><li>Manage and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive.</li><li>Administer Active Directory for user account creation, password resets, and group policy management.</li><li>Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, and printers.</li><li>Install and maintain antivirus software and ensure endpoint security compliance.</li><li>Assist with software deployments, updates, and patch management.</li><li>Document support activities and maintain accurate asset inventory records.</li><li>Provide excellent customer service and communicate technical solutions clearly to non-technical users.</li></ul><p><br></p>
We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring excellent customer service.<br><br>Responsibilities:<br><br>• Help in troubleshooting and resolving complex technical issues.<br>• Offer excellent customer service and communication to all users.<br>• Undertake configuration and troubleshooting of network systems.<br>• Utilize Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft in daily operations.<br>• Maintain and manage Windows Server, Active Directory, and Office 365.<br>• Take charge of Deskside Support and Desktop Hardware.<br>• Perform advanced desktop support, networking, and system administration duties.<br>• Adhere to Configuration Management best practices.<br>• Continuously update and maintain accurate customer credit records.<br>• Efficiently process customer credit applications.
<p>We are looking for a Help Desk Technician 1 to join our team in Paradise, Pennsylvania. This Contract-to-permanent position offers an excellent opportunity to provide technical support and assist users with troubleshooting hardware, software, and network issues. The ideal candidate will have a customer-focused approach, strong problem-solving skills, and a willingness to collaborate with team members to enhance service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and troubleshoot basic hardware, software, and network connectivity issues to ensure timely resolution.</p><p>• Document user issues and resolutions in the help desk ticketing system to maintain accurate records.</p><p>• Escalate complex technical problems to higher-level support teams when necessary.</p><p>• Set up, install, and configure computer systems, peripherals, and software for end users.</p><p>• Offer training and guidance to users on software applications and tools.</p><p>• Create and maintain a knowledge base of common technical issues and solutions for reference.</p><p><br></p>
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
We are looking for a skilled Help Desk Analyst II to join our team in Ceres, California. This Contract-to-Permanent position offers an excellent opportunity to provide advanced technical support, contribute to system administration tasks, and assist in resolving complex IT challenges. Ideal candidates will have strong troubleshooting abilities and a collaborative approach to working with IT engineers and business teams.<br><br>Responsibilities:<br>• Deliver technical assistance for computer systems, software, and hardware to ensure seamless operations.<br>• Administer Office 365 Exchange mailboxes and manage user accounts effectively.<br>• Collaborate with IT engineers to maintain servers and network infrastructure.<br>• Act as an escalation point for Level I and II help desk technicians, addressing complex issues.<br>• Create, deploy, and maintain desktop images to support organizational needs.<br>• Conduct hands-on troubleshooting, including software installations, hardware setups, and system configurations.<br>• Provide technical support tailored to the executive team's requirements.<br>• Triage, escalate, and communicate technical problems to appropriate teams for resolution.<br>• Maintain accurate documentation, develop knowledge base articles, and organize IT inventory records.<br>• Utilize automation tools to streamline routine service desk tasks and improve efficiency.
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
<p>Robert Half is seeking a proactive and skilled IT Support Specialist to provide high-quality technical support across hardware, software, and network systems. The ideal candidate will be responsible for resolving Tier 1 and Tier 1.5 tickets, performing deeper diagnostics, and escalating issues as needed. This position requires strong analytical abilities, excellent customer service skills, and the capacity to handle multiple demands in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and troubleshoot Tier 1 and escalated Tier 1.5 tickets related to hardware, software, and networking issues.</li><li>Conduct diagnostics and resolution for operating systems (Windows/Mac), Microsoft Office 365, Active Directory, and common business applications.</li><li>Manage user accounts by handling password resets, account provisioning, and access control tasks.</li><li>Provide support for endpoint security, including antivirus updates and patch management.</li><li>Escalate unresolved issues to Tier 2 or the appropriate teams while delivering clear and detailed documentation.</li><li>Collaborate with internal IT staff to identify trends in recurring issues and recommend improvements.</li><li>Update and maintain internal knowledge bases and documentation resources.</li><li>Offer remote support and occasional on-site help based on organizational needs.</li><li>Assist with basic system administration tasks, such as group policy updates and software installations.</li></ul>
<p>We are looking for a dedicated Senior IT Support Specialist to join our team in Cherry Hill, New Jersey. This is a second shift position 11:30AM - 8PM and there will be a 4 week probationary contractual period prior to converting to a perm employee. You will provide essential technical support and guidance to end-users, ensuring smooth operations and timely issue resolution. This role offers an opportunity to utilize your expertise in troubleshooting and system management while contributing to a collaborative team environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming service desk tickets and resolve technical issues efficiently.</p><p>• Troubleshoot and diagnose problems related to Windows and MS Azure environments.</p><p>• Manage and maintain Active Directory accounts, ensuring accurate user permissions and access.</p><p>• Provide clear and effective communication to end-users while addressing technical concerns.</p><p>• Document and track issues and resolutions within the ticketing system for future reference.</p><p>• Perform basic hardware and software troubleshooting to ensure seamless functionality.</p><p>• Collaborate with team members to identify and implement process improvements.</p><p>• Offer guidance and training to users on system functionalities and best practices.</p><p>• Escalate complex issues to higher-level support when necessary.</p>
We are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis. This position is based onsite in Shoreview, Minnesota, and involves providing advanced desktop support for corporate users, including executives, and remote employees. You will play a critical role in ensuring seamless deployment, maintenance, and troubleshooting of hardware and software systems.<br><br>Responsibilities:<br>• Deploy and configure Windows and iOS laptops at the corporate campus to ensure smooth operations.<br>• Deliver prompt technical support to executive staff and administrators, addressing urgent IT needs.<br>• Provide maintenance and troubleshooting for audio/visual equipment across conference rooms and individual workspaces.<br>• Collaborate with both onshore and offshore teams to support deployment processes and operations.<br>• Manage hardware disposal activities in compliance with organizational standards.<br>• Respond to incidents and resolve technical issues efficiently to minimize downtime.<br>• Utilize Microsoft SCCM for desktop imaging and deployment tasks.<br>• Maintain and update Active Directory accounts as part of user support and system management.
