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4 results for It Support Technician Level 2 in Buda, TX

Tier II Help Desk Analyst

Austin, TX
onsite
Temporary / Contract
23 - 30 USD / Hourly
Tier II Help Desk AnalystOnsite | Austin, TX | Contract-to-Hire Join a fast-growing, innovative company in Austin that is scaling rapidly and investing heavily in technology, people, and infrastructure. This is an opportunity to step into a highly visible support role where you will directly influence employee productivity, system reliability, and overall user experience. This environment is ideal for someone who wants to move beyond basic ticket resolution and grow into systems administration, cloud support, or endpoint engineering. You will work alongside a collaborative IT team, gain exposure to modern tools, and play a key role in supporting a dynamic and evolving workforce. What You'll Do:<ul><li>Resolve escalated Tier I support issues and serve as a key point of contact for complex troubleshooting</li><li>Manage and prioritize tickets within ServiceNow (ITSM), ensuring timely resolution and strong user communication</li><li>Support a predominantly MacOS environment, including device troubleshooting, configurations, and performance issues</li><li>Troubleshoot audio/visual (AV) issues including conference rooms, collaboration tools, and meeting technologies</li><li>Provide end-user support across the Microsoft ecosystem, including M365 administration, Azure Active Directory (Entra ID) access management, and Intune device management and policy support</li><li>Execute user lifecycle processes, including new hire onboarding and provisioning, offboarding and deprovisioning, as well as access management and permission troubleshooting</li><li>Handle common support requests such as password resets, account lockouts, distribution list creation, and end-user support across hardware and software</li><li>Identify recurring issues and contribute to process improvements and documentation</li></ul>
2026-06-25T00:00:00Z

Help Desk Technician

Austin, TX
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
Help Desk Technician Onsite | Austin, TX | Contract We are looking for a customer-focused Help Desk Technician to deliver advanced technical support for employees in a manufacturing environment based in Austin, Texas. This long-term contract position is ideal for someone who can handle escalated support issues, investigate underlying causes, and restore service across devices, applications, and core workplace technologies. The role requires a balance of hands-on troubleshooting, clear communication, and a strong commitment to maintaining a reliable end-user experience. Responsibilities:• Resolve escalated support requests by diagnosing and addressing more advanced hardware, software, account, and connectivity issues that move beyond first-level support.• Investigate recurring technical problems to determine root causes and implement lasting solutions that improve service stability.• Manage incidents and service requests through the full ticket lifecycle while meeting established response times and business priorities.• Partner with senior technical teams and external providers when specialized expertise is needed to restore service or address ongoing problems.• Configure, deploy, and support endpoint devices, including Windows computers, macOS systems, and mobile equipment used across the organization.• Administer and troubleshoot workplace technologies such as Microsoft 365, identity and access tools, and collaboration platforms to keep users productive.• Create and maintain accurate support documentation, including ticket details, resolution steps, and knowledge resources for future reference.• Identify service trends and recommend workflow improvements, preventive actions, or automation opportunities to reduce repeat incidents.• Assist with employee onboarding and offboarding by preparing devices, assigning access, and ensuring account changes follow security requirements.• Provide day-to-day guidance to entry-level support staff and communicate clearly with users and stakeholders on issue status and next steps.
2026-07-01T00:00:00Z

Field Service Support Technician

Buda, TX
remote
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Field Service Support Technician to provide hands-on technical assistance at customer and enterprise sites in Buda, Texas. This Long-term Contract opportunity is ideal for someone early in their IT career who is comfortable traveling to locations, following direction from senior technical staff, and supporting hardware installations in the field. The position focuses on physical setup, device connectivity checks, and onsite user support rather than advanced server diagnostics or deep-level troubleshooting. Responsibilities: • Travel to assigned sites to deliver onsite technical support for hardware deployment and network-related activities. • Install and reposition equipment such as printers, racks, and peripheral devices according to site instructions and project needs. • Assist with running, organizing, and connecting cabling to support workstation, printer, and network equipment setup. • Work alongside network engineers and other technical team members during site cutovers to help validate basic connectivity and equipment readiness. • Perform physical setup tasks that may include mounting hardware, moving equipment, and using ladders safely when required. • Reconfigure endpoint and printing devices as directed to align with site layouts and operational requirements. • Provide direct assistance to end users during onsite activities by addressing setup-related issues and escalating more complex problems appropriately. • Confirm that installed equipment is powered, connected, and positioned correctly to support a smooth rollout at each location.
2026-07-08T00:00:00Z

PC Technician

Austin, TX
onsite
Temporary / Contract
20 - 25 USD / Hourly
PC TechnicianContract | Austin, TX | Onsite We are looking for a PC Technician to support a contract assignment in Austin, Texas. This Contract position focuses on relocating and re-establishing workstation equipment, confirming that each setup is fully operational, and maintaining an organized work area throughout the project. The ideal candidate is comfortable handling computer hardware, peripherals, and cabling. Responsibilities:• Move new workstation setups with care and attention to equipment safety.• Reassemble and reconnect monitors, docking stations or desktops, and related peripherals at their new locations.• Test each workstation after installation to confirm monitors, input devices, webcams, headsets, and connected hardware are functioning correctly.• Organize and route cables neatly to create safe, tidy, and well-organized workspaces.• Remove packaging materials, empty boxes, and other debris to keep the work area clean during and after setup activities.• Handle hardware components such as HP monitors, docking equipment, keyboards, mice, webcams, and headsets in accordance with onsite requirements.• Identify and report any damaged, missing, or nonfunctional equipment encountered during relocation and setup.
2026-07-01T00:00:00Z