<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Denver, Colorado. In this role, you will provide technical assistance, troubleshoot hardware and software issues, and ensure seamless functionality of desktop systems. This is an excellent opportunity for someone who thrives in a dynamic environment and enjoys delivering exceptional technical support.<br><br>Responsibilities:<br>• Provide timely and effective technical support to resolve desktop-related issues for users.<br>• Manage and maintain desktop hardware, ensuring all workstations operate efficiently.<br>• Troubleshoot and resolve problems with Microsoft Windows 10 systems.<br>• Administer and support Active Directory to manage user accounts and permissions.<br>• Perform desktop imaging and deployment processes for new workstations.<br>• Ensure all systems are up-to-date with necessary patches and updates.<br>• Collaborate with other IT teams to address complex technical issues.<br>• Document and track support requests, maintaining clear records of resolutions.<br>• Train and guide users on best practices for utilizing desktop systems effectively.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in West Chester, Pennsylvania. This role is focused on providing exceptional technical assistance and customer service to ensure the smooth operation of desktop systems and related technologies. As a contract-to-permanent position, this opportunity offers the potential for long-term growth and development within the organization.<br><br>Responsibilities:<br>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and connectivity issues.<br>• Manage configuration tasks for desktop systems, ensuring proper setup and functionality.<br>• Utilize ticketing systems to track and resolve user incidents efficiently.<br>• Perform re-imaging of devices to maintain system integrity and compliance.<br>• Administer and maintain Active Directory accounts, ensuring proper access and security.<br>• Deliver remote support to assist users in resolving technical challenges.<br>• Conduct basic troubleshooting for a variety of Microsoft Office applications and other commonly used software.<br>• Collaborate with team members to deploy and manage desktop hardware and peripherals.<br>• Offer excellent customer service to address user concerns and ensure satisfaction.<br>• Stay up-to-date with evolving technologies to improve support processes and tools.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>Robert Half is seeking an <strong>Executive IT Support Engineer (Tier 2–3)</strong> to support a <strong>large enterprise logistics organization</strong> based onsite at the client’s headquarters. This role is a <strong>90-day contract-to-hire opportunity</strong> with strong intent to convert and plays a critical role delivering a high-touch, white-glove support experience.</p><p>This position requires a technically strong desktop/support professional who is comfortable troubleshooting complex issues <strong>live in front of executives.</strong></p><p><strong>Apply today.</strong></p><p> <strong>Job Details</strong></p><ul><li><strong>Schedule:</strong> Monday–Friday, 8:00 AM – 5:00 PM (core hours)</li><li><strong>Duration:</strong> 90-day contract with strong intent to convert</li><li><strong>Location:</strong> 100% onsite (5 days/week)</li><li><strong>Attire:</strong> Business casual (collared shirt required)</li></ul><p><br></p><p><strong>Job Responsibilities</strong></p><ul><li>Serve as the <strong>primary white-glove executive IT support resource</strong> at headquarters</li><li>Provide direct, high-touch technical support to senior executives and leadership</li><li>Troubleshoot and resolve <strong>complex desktop and endpoint issues end-to-end</strong></li><li>Diagnose issues across <strong>endpoint, identity, and network layers</strong></li><li>Support <strong>Windows and macOS</strong> executive devices in an enterprise environment</li><li>Manage the <strong>full device lifecycle</strong>, including imaging, building, provisioning, shipping, and deployment</li><li>Troubleshoot identity and access issues within <strong>Azure Active Directory (Entra ID)</strong>, including MFA</li><li>Isolate and troubleshoot <strong>network connectivity issues</strong> (wired, wireless, VPN, DNS)</li><li>Handle escalations with professionalism, confidence, and clear communication</li><li>Act as the <strong>first and last impression of IT</strong>, representing the department with polish and credibility</li><li>Support a growing and evolving enterprise environment when not actively assisting executives</li></ul><p><br></p><p><br></p>
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert half is seeking an IT Support Specialist for a client located in Culver City, CA. IT Support Specialist will be responsible for the following responsibilities:</p><p><br></p><p><strong>Day to Day:</strong></p><p>Provide Tier 1–2 technical support for end users across Windows and macOS environments</p><p>Troubleshoot hardware, software, network, and access-related issues using a ticketing system</p><p>Manage and support endpoints using Microsoft Intune, including device enrollment, configuration profiles, compliance policies, and application deployment</p><p>Administer Azure Active Directory (Azure AD / Entra ID) including user accounts, groups, roles, and conditional access</p><p>Support Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint)</p><p>Perform user onboarding and offboarding, including device provisioning and access management</p><p>Monitor and maintain endpoint security, updates, and patching across all devices</p><p>Document procedures, troubleshooting steps, and IT processes</p><p>Escalate complex issues to senior IT staff or vendors as needed</p><p>Ensure adherence to security best practices and company IT policies</p>
<p>We are looking for a dedicated Help Desk Analyst to join our team. This long-term contract position offers the opportunity to support a nationwide infrastructure upgrade project. The ideal candidate will bring expertise in IT Help Desk services, technical support, and call center operations while showcasing exceptional communication and documentation skills.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for pre- and post-validation of IT equipment during a nationwide switch upgrade project.</p><p>• Troubleshoot and resolve issues related to Microsoft Windows 10 and Active Directory.</p><p>• Manage service desk tickets efficiently, ensuring timely resolution.</p><p>• Collaborate with team members to ensure smooth execution of infrastructure upgrades.</p><p>• Maintain detailed documentation of processes and resolutions for future reference.</p><p>• Communicate effectively with stakeholders to provide updates and technical insights.</p><p>• Monitor and report on equipment performance during the validation process.</p><p>• Ensure all IT systems are functioning correctly after upgrades are completed.</p><p>• Offer remote and on-site support as needed to address technical challenges.</p><p>• Assist in coordinating schedules and workflows for team members to optimize project delivery.</p>
<p>We are looking for a dedicated Help Desk Analyst to join our team. This is a long-term contract position, providing technical support for an extensive infrastructure upgrade project. The role requires a proactive individual with strong communication, documentation, and troubleshooting skills to ensure seamless IT operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting for IT equipment during pre- and post-validation phases of a large-scale switch upgrade.</p><p>• Collaborate with team members to address and resolve technical issues effectively and in a timely manner.</p><p>• Manage service desk tickets and ensure accurate documentation of all support activities.</p><p>• Utilize Active Directory and Microsoft Windows 10 to perform routine IT support tasks.</p><p>• Communicate clearly and professionally with stakeholders to explain technical solutions and updates.</p><p>• Ensure proper functionality of IT equipment across multiple locations nationwide.</p><p>• Follow established protocols and procedures to maintain consistency and reliability in IT support.</p><p>• Monitor and report on project progress while identifying and addressing any potential challenges.</p><p>• Work closely with team leads to coordinate efforts and streamline support processes.</p><p>• Maintain a high level of attention to detail to ensure accuracy in all aspects of the role.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Calhoun, Georgia. This role involves providing technical assistance to clients by troubleshooting and resolving hardware, software, and networking issues. The ideal candidate will have excellent problem-solving skills, the ability to communicate technical solutions effectively, and a proactive attitude towards learning new technologies. This is a Contract-to-Permanent position, offering an opportunity to grow within the organization.<br><br>Responsibilities:<br>• Manage daily deskside support tasks, addressing user tickets related to hardware, software, network connectivity, and telephony.<br>• Assist clients with installing and configuring Microsoft products, including Office 365, Windows OS, and Azure.<br>• Provide step-by-step guidance to users for installing applications and computer peripherals.<br>• Diagnose technical issues by asking targeted questions and conducting thorough troubleshooting.<br>• Resolve problems through remote support and testing alternative solutions.<br>• Take ownership of support tickets and ensure their resolution, including documenting issues and solutions in logs.<br>• Perform minor administrative tasks on backend servers, such as applying software updates and managing backups.<br>• Escalate unresolved issues to higher-level support teams when necessary.<br>• Follow up with clients to confirm functionality and satisfaction before closing tickets.<br>• Develop technical documentation and user manuals to support clients and enhance service delivery.
<p>We are looking for a meticulous Help Desk Analyst II to join our team in Tampa, Florida and work fully onsite. This Contract-to-permanent position is ideal for a tech-savvy individual with strong problem-solving abilities and a passion for delivering exceptional IT support. In this role, you will handle Tier I support tasks, providing technical assistance to customers while ensuring efficient ticket management and documentation.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier I technical support to customers, addressing hardware, software, and network-related issues.</p><p>• Utilize troubleshooting techniques to resolve customer problems and optimize workflow efficiency.</p><p>• Manage and prioritize service desk tickets to ensure timely and accurate resolutions.</p><p>• Maintain detailed documentation of calls, solutions, and customer interactions for team collaboration and continuity.</p><p>• Foster positive relationships with coworkers, customers, and vendors through effective communication.</p><p>• Apply knowledge of computer systems and networks to identify and resolve technical challenges.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Travel to client sites as needed to deliver on-site support services.</p><p>• Uphold confidentiality standards when handling sensitive information.</p><p>• Stay updated on emerging technologies to contribute to ongoing improvements in service delivery.</p>
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in North Charleston, South Carolina. In this contract to permanent position, you will play a critical role in providing technical assistance and ensuring smooth IT operations for end-users. Our ideal candidate is detail-oriented, has strong problem-solving skills, and is eager to contribute to a dynamic and collaborative work environment.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and peripherals.<br>• Provide IT orientation and onboarding support for new employees.<br>• Establish and maintain Bluetooth and other device connections to ensure seamless functionality.<br>• Deliver onsite technical support to address user needs promptly and effectively.<br>• Perform system administration tasks including user account management and system configurations.<br>• Troubleshoot and resolve network connectivity issues to maintain optimal performance.<br>• Administer Active Directory including managing permissions and user groups.<br>• Implement and maintain desktop imaging processes to streamline system setups.<br>• Utilize Windows 10 expertise to ensure system stability and security.<br>• Monitor and support desktop hardware to ensure consistent functionality.
<ul><li>Provide Tier 1–2 technical support for end users, including desktops, laptops, printers, and mobile devices</li><li>Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner</li><li>Install, configure, and maintain Windows workstations and standard business applications</li><li>Manage user accounts, permissions, and security groups in Active Directory and Microsoft 365</li><li>Support basic networking issues (LAN/WAN, wireless, VPN connectivity)</li><li>Assist with VoIP phones, collaboration tools, and conferencing systems</li><li>Document incidents, requests, and resolutions in the IT ticketing system</li><li>Escalate complex issues to senior IT staff or external vendors when appropriate</li><li>Assist with system upgrades, hardware refreshes, and new user onboarding/offboarding</li><li>Follow IT security policies and support patching, antivirus, and backup processes</li></ul>
We are looking for an experienced Help Desk Analyst III to provide technical support and solutions for a small business environment. This contract position offers an opportunity to work on projects such as optimizing G Suite, installing security systems, and addressing technical challenges. The role is based in Attleboro, Massachusetts, and is part-time with potential for extension.<br><br>Responsibilities:<br>• Enhance and streamline the functionality of G Suite to improve business operations.<br>• Install and configure security cameras at designated warehouse locations.<br>• Provide technical support for Microsoft Windows systems, including troubleshooting and resolving issues.<br>• Manage service desk tickets efficiently, ensuring timely resolution of technical queries.<br>• Offer support and guidance for Apple iOS devices used within the organization.<br>• Maintain and update Active Directory as required.<br>• Collaborate with team members to address IT-related challenges and implement effective solutions.<br>• Assist with basic website management tasks, ensuring functionality and performance.<br>• Deliver clear and thorough communication while resolving technical issues.<br>• Ensure all systems are secure and operating effectively.
<p>We are seeking an adaptable IT Support Specialist with strong technical proficiency to provide critical support across a wide range of end-user technologies. The ideal candidate will be experienced with O365, VMware Horizon VDI, Active Directory, and Microsoft Exchange, and demonstrate a willingness to tackle challenges as they arise. This role requires excellent troubleshooting skills, clear communication, and a commitment to customer satisfaction in a fast-paced environment.</p><p><br></p>
<p>We are looking for skilled Help Desk Analysts to join our team. In this long-term contract role, you will provide essential technical support during an extensive infrastructure upgrade. This position offers an excellent opportunity to utilize your IT expertise while contributing to a major transformation project.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote technical support for pre- and post-validation of IT equipment as part of a nationwide infrastructure upgrade.</p><p>• Collaborate with team members to ensure successful implementation of switch upgrades across multiple locations.</p><p>• Manage incoming technical issues, document resolutions, and escalate complex cases when necessary.</p><p>• Ensure accurate and thorough documentation for all service desk tickets and technical tasks.</p><p>• Communicate effectively with users and team leads to provide updates and resolve issues promptly.</p><p>• Apply basic troubleshooting techniques to identify and address hardware and software challenges.</p><p>• Participate in regular team meetings to discuss progress and address any operational concerns.</p><p>• Follow established protocols to maintain consistency and quality in service delivery.</p><p>• Support team leads in managing workflows and prioritizing tasks efficiently.</p>
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
<p>The Tier III Help Desk Support role is responsible for providing advanced technical assistance and troubleshooting for complex IT issues that cannot be resolved by Tier I or Tier II support teams. This position serves as the highest level of escalation within the help desk and works closely with system administrators, network engineers, and other IT specialists to ensure timely resolution of critical problems.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as the final escalation point for technical issues, providing expert-level support for hardware, software, network, and security-related problems.</li><li>Diagnose and resolve complex system and application errors, including root cause analysis and long-term solutions.</li><li>Collaborate with Tier I and Tier II teams to provide guidance, mentorship, and knowledge transfer.</li><li>Manage and prioritize high-impact incidents, ensuring minimal downtime and business disruption.</li><li>Perform advanced troubleshooting on servers, network infrastructure, virtualization platforms, and enterprise applications.</li><li>Implement and maintain documentation for processes, solutions, and best practices.</li><li>Work with vendors and third-party support teams to resolve specialized issues.</li><li>Participate in system upgrades, migrations, and deployments as needed.</li><li>Ensure compliance with organizational IT policies, security standards, and regulatory requirements.</li></ul><p><br></p>
<p>We are looking for skilled Help Desk Analysts to join our team on long-term contract basis. This position offers the opportunity to support a large-scale infrastructure upgrade project. Ideal candidates will bring strong technical expertise and a commitment to delivering exceptional IT support.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting support to users via phone, email, and remote tools.</p><p>• Conduct validation and testing of IT equipment before and after switch upgrades.</p><p>• Monitor and resolve service desk tickets efficiently, ensuring timely follow-ups.</p><p>• Collaborate with team members to document issues and solutions for future reference.</p><p>• Maintain clear and detail-oriented communication with clients and team leads.</p><p>• Ensure compliance with project timelines and quality standards.</p><p>• Participate in scheduled shifts to provide consistent coverage for the help desk.</p><p>• Report progress and escalate issues to team leads as necessary.</p>
<p>We are seeking a skilled Service Desk Analyst to support our workforce by providing technical support, managing tickets, and safeguarding our IT environment. The ideal candidate will have hands-on experience with network basics, end-user support, and general cybersecurity awareness.</p><ul><li>Serve as the first point of contact for employees needing technical support via phone, email, chat, or in person.</li><li>Troubleshoot and resolve issues with desktops/laptops, operating systems (Windows/Mac), VPNs, network connectivity, printers, and typical enterprise applications (e.g. Microsoft 365, collaboration tools).</li><li>Manage user account setup/termination, access permissions, and password resets (e.g. Active Directory, identity management).</li><li>Log and track issues in ticketing systems (e.g. Service Desk tools, help-desk software), prioritize and escalate complex problems to higher-level IT or network/cybersecurity teams.</li><li>Perform basic network diagnostics and assist in network-related issues (connectivity, VPN, remote access).</li><li>Maintain hardware inventory, assist with device provisioning, and ensure compliance with company security and support policies.</li><li>Provide excellent customer service to end-users and ensure timely resolution of support tickets.</li><li>Help document support procedures, maintain a knowledge base, and contribute to continuous improvement of support processes.</li></ul>
We are looking for a skilled Help Desk Analyst II to join our team in Wall, New Jersey. In this role, you will focus on providing reliable technical support and troubleshooting assistance to ensure seamless operations within the organization. This is a long-term contract position suitable for professionals with strong problem-solving skills and a commitment to excellent customer service.<br><br>Responsibilities:<br>• Offer prompt and effective technical support for users experiencing issues with software, hardware, and system configurations.<br>• Manage and resolve service desk tickets, ensuring timely and accurate solutions.<br>• Perform advanced troubleshooting to diagnose and resolve problems related to Windows environments.<br>• Administer and maintain Active Directory, including user account setups and permissions.<br>• Support the deployment, configuration, and maintenance of Windows 10 systems.<br>• Collaborate with team members to identify and implement improvements to IT processes and workflows.<br>• Document resolutions and procedures for common technical issues to streamline future support.<br>• Conduct routine system checks to ensure optimal performance and security.<br>• Assist with onboarding new employees by setting up accounts and ensuring proper access.<br>• Provide clear communication to users regarding issue status and resolution timelines.
<p>We are looking for a skilled <strong>part-time</strong> Help Desk Analyst II to join our team in Chicago, Illinois. This is an ongoing contract position, offering an excellent opportunity for individuals seeking to grow their expertise in IT support within a dynamic environment. The role requires part-time on-site presence and is designed for someone ready to provide reliable Tier 2 IT support while collaborating with our team.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 2 technical support to resolve complex issues related to hardware, software, and network systems.</p><p>• Troubleshoot and manage service desk tickets efficiently, ensuring timely resolution and communication with stakeholders.</p><p>• Administer and maintain Active Directory, including user account changes and permissions.</p><p>• Provide support for Windows 10 and Windows 11 systems, ensuring optimal performance and functionality.</p><p>• Utilize PowerShell for scripting and automation tasks to streamline IT processes.</p><p>• Manage mobile devices and ensure proper configuration through Intune and other Mobile Device Management tools.</p><p>• Communicate effectively with team members and users, providing clear guidance and thorough support.</p><p>• Follow established protocols to ensure IT infrastructure reliability and security.</p><p>• Collaborate with other IT professionals to improve processes and implement solutions.</p><p>• Maintain detailed documentation of all support activities and system changes.</p>
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
