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157 results for Tech Support jobs

Technical Support Analyst III

Richmond, VA
onsite
Temporary / Contract
30 - 30 USD / Hourly
About the RoleWe are seeking a Technical Support Analyst III (EHR Security Analyst), this role plays a critical part in securing and supporting an enterprise-level Electronic Health Record (EHR) system.You will be responsible for managing user access, enforcing security policies, and supporting end users while ensuring compliance with healthcare regulations such as HIPAA.Key Responsibilities<ul><li>Define, manage, and maintain EHR security roles, access controls, and user permissions</li><li>Map and maintain position definitions, including Millennium Position Preferences and OHPAC security groups</li><li>Provide Tier 1 support to EHR end users for access and security-related issues</li><li>Collaborate with IT, Security Officers, and compliance teams to develop and enforce security policies</li><li>Monitor user access and activity to ensure appropriate system usage</li><li>Conduct internal audits and identify potential risks or vulnerabilities</li><li>Assist in user provisioning and deprovisioning processes</li><li>Investigate and respond to security incidents, ensuring proper documentation and resolution</li><li>Support system upgrades, patches, and maintenance activities (Cerner/OHPAC)</li><li>Participate in audits (internal and external) and ensure compliance readiness</li><li>Stay current on emerging threats, regulatory updates, and security best practices</li><li>Recommend improvements to strengthen the overall EHR security environment</li></ul>
2026-05-04T00:00:00Z

Helpesk Support Technician

Culver City, CA
onsite
Temporary / Contract
28 - 30 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* We are seeking a Helpdesk Technician for a client located in Culver City, CA. Helpdesk Technician will be responsible for IT related issues for software, hardware, applications and desk side support! In addition, you will be responsible for the installation, configuration and maintenance of computer hardware and peripherals while providing administrative duties for on-boarding employees. Key Responsibilities<ul><li>Providing Tier I help desk support for end users </li><li>Walking up to and supporting physical workstations at on-site locations </li><li>Patching and performing basic maintenance on workstations </li><li>Imaging, configuring, and deploying Windows 11 devices </li><li>Hardware intake, tracking, and asset management </li><li>Shipping, receiving, and boxing equipment as needed </li><li>Coordinating directly with users for setups and troubleshooting </li><li>Handling routine ticket queue work and documentation </li></ul>
2026-05-22T00:00:00Z

Customer Support Engineer

Denver, CO
remote
Permanent / Full Time
77000 - 108000 USD / Yearly
We are looking for a Customer Support Engineer to assist customers using an edge cloud platform in Denver, Colorado. This position focuses on resolving technical issues tied to content delivery, compute behavior, and platform configuration while helping users improve reliability and performance. The role is part of a customer-facing technical team and is well suited for someone who can investigate network and application behavior, communicate clearly, and support customers in a fast-moving service environment. Responsibilities: • Investigate customer-reported problems related to edge delivery, caching behavior, request handling, headers, and compute-based applications. • Examine platform configurations and recommend adjustments that improve cache efficiency, response quality, and overall service performance. • Support customers in navigating the platform interface, service configuration areas, and monitoring tools to resolve technical questions effectively. • Review logs, metrics, and network data to identify root causes, prioritize incidents, and determine the next steps for resolution. • Explain platform behavior and edge architecture concepts in a practical way so customers can apply stronger troubleshooting methods. • Route advanced or unresolved technical issues to higher-level engineering teams with clear documentation and findings. • Contribute to scheduled on-call support and assist during major service events that require active monitoring and rapid response. • Document recurring issues, solutions, and support insights to improve internal knowledge sharing and customer experience.
2026-05-22T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a PC Technician to support a long-term contract assignment in Feasterville Trevose, Pennsylvania. In this role, you will help prepare end users for a Microsoft Entra deployment by guiding them through account setup, data synchronization, and workstation readiness. This position is ideal for someone who is comfortable working hands-on with computer hardware, assisting users directly, and following a structured process across multiple site visits. Responsibilities: • Support Microsoft Entra deployment activities by assisting users with device setup and access preparation at assigned locations. • Guide employees through OneDrive synchronization, Microsoft Authenticator configuration, and browser data transition to a supported environment. • Reimage workstations and install a clean operating system to prepare devices for redeployment. • Help end users sign in to newly configured computers and confirm successful access to required business applications and services. • Transfer and validate user data from cloud-based storage into the appropriate organizational environment after device setup. • Troubleshoot basic hardware, software, and connectivity issues during deployment tasks and escalate unresolved problems to the designated support team. • Follow established scripts and deployment procedures to maintain consistency, accuracy, and a positive user experience throughout the rollout.
2026-05-12T00:00:00Z

PC Technician

South Plainfield, NJ
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated PC Technician to join our team in South Plainfield, New Jersey. This is a contract position with the potential for long-term employment, perfect for a proactive individual who thrives in a hands-on, support-focused role. The ideal candidate will provide technical support across multiple locations, ensuring smooth business operations and resolving technical issues efficiently. Responsibilities: • Provide comprehensive desktop and PC support across main and satellite office locations. • Troubleshoot and maintain printers, including high-volume and specialized label printers. • Offer basic support for NetSuite and assist with related system issues. • Manage and support the RingCentral communication platform. • Maintain and troubleshoot security camera systems to ensure functionality. • Address and resolve hardware and software issues in a Windows/Microsoft environment. • Collaborate with a small IT team to ensure seamless technology operations. • Travel occasionally to satellite locations to provide on-site technical support. • Respond promptly to reactive troubleshooting needs in a fast-paced environment. • Assist with general IT support tasks as they arise across business operations.
2026-05-18T00:00:00Z

PC Technician

Sacramento, CA
onsite
Temporary / Contract
25.3365 - 29.337 USD / Hourly
We are looking for a PC Technician to support onsite technology needs for a diverse range of business environments in Sacramento, California. This Long-term Contract position is ideal for a hands-on, detail-oriented individual who can manage service visits independently, resolve technical issues across hardware and connectivity, and provide an excellent client experience. The role combines field support, device installation, and structured cabling work, with opportunities to assist in varied commercial settings including healthcare and retail locations. Responsibilities: • Complete scheduled installations, service requests, and urgent support visits at client locations within the Sacramento, California area. • Diagnose and resolve entry- to mid-level technical issues involving computer hardware, network connectivity, telecommunications equipment, and end-user devices. • Travel to customer sites within an assigned local radius and manage appointments effectively within designated service windows. • Install, route, and terminate structured cabling, including CAT5 and CAT6, while maintaining clean and organized work areas. • Coordinate with remote support teams through collaboration platforms such as Slack to troubleshoot issues and confirm next steps when additional assistance is needed. • Deliver detail-oriented onsite service by communicating clearly with clients, setting expectations, and ensuring work is completed to a high standard. • Support technology deployments across commercial environments such as retail locations, hospitals, dental offices, and other business facilities. • Maintain accurate updates on field activity, service progress, and issue resolution while working with minimal supervision. • Contribute to additional low-voltage, telephony, AV, or fiber-related tasks when project needs require broader technical support.
2026-05-27T00:00:00Z

PC Technician

Chicago, IL
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a dependable PC Technician to join our team in Chicago, Illinois and provide onsite support for device preparation, deployment, and installation activities across retail environments. This Long-term Contract position is ideal for someone who enjoys hands-on technical work, stays organized in a fast-paced setting, and communicates effectively with both team members and end users. The role requires close collaboration with internal partners to help ensure equipment is configured correctly, delivered on schedule, and fully operational during rollout activities. Responsibilities: • Prepare and configure computers, peripheral devices, and related hardware for deployment to retail locations. • Coordinate equipment shipments and assist with rollout scheduling to support timely store installations. • Provide remote guidance to store staff and field teams during setup, activation, and issue resolution. • Diagnose and resolve hardware-related problems to keep deployments on track and minimize disruption. • Record service activity, ticket updates, and deployment progress using ServiceNow and Excel-based tracking tools. • Manage a steady volume of support requests while maintaining accuracy, responsiveness, and follow-through. • Support onsite installation tasks, including device setup, hardware connectivity, and basic cable organization. • Work closely with teammates and stakeholders to ensure each deployment meets operational and technical expectations.
2026-05-29T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a PC Technician to support end users during a Microsoft Entra deployment in Feasterville Trevose, Pennsylvania. This Long-term Contract position focuses on preparing user devices, guiding employees through authentication setup, and ensuring a smooth transition to refreshed workstations. The ideal candidate is comfortable following defined processes, working directly with users, and resolving common hardware and software setup needs in a fast-paced environment. Responsibilities: • Support the Microsoft Entra rollout by preparing user devices and completing assigned setup activities at each site. • Guide employees through OneDrive synchronization, multi-factor authentication enrollment with Microsoft Authenticator, and browser profile transition from Chrome to Edge. • Reimage workstations with a clean operating system installation as part of device refresh and deployment tasks. • Assist users with accessing their newly configured computers and confirm successful sign-in to required systems. • Transfer and validate user files so business-related documents and resources are available in the appropriate organizational environment. • Test access to essential applications, accounts, and services to ensure each user is ready to work after deployment. • Document issues encountered during setup and escalate complex user or device problems to the designated support team for further resolution. • Handle basic hardware-related tasks involving desktops, laptops, cables, and peripheral equipment as needed during deployment activities.
2026-05-12T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a PC Technician to support a large-scale endpoint deployment initiative in Feasterville Trevose, Pennsylvania. This Long-term Contract opportunity is ideal for someone who is comfortable working directly with end users, preparing devices for production use, and ensuring a smooth setup experience across multiple sites. The role combines hands-on technical work with user-facing support, requiring strong attention to detail and a consistent approach to device configuration and data readiness. Responsibilities: • Prepare users for device deployment by confirming cloud file synchronization, setting up secure authentication access, and transferring browser-based work data to the required platform. • Reimage workstation hardware and install a clean operating system to align devices with current technical standards. • Guide employees through first-time sign-in on newly deployed computers and help them regain access to their work environment. • Move required files from cloud storage into the appropriate organizational environment and verify successful access to business applications and services. • Follow established deployment procedures at each site to complete device setup accurately and efficiently. • Troubleshoot hardware, operating system, and access issues during the rollout and escalate complex cases to the designated support team when needed. • Provide in-person technical assistance to end users throughout the deployment process to minimize downtime and confusion.
2026-05-12T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a PC Technician to support end users during a Long-term Contract engagement in Feasterville Trevose, Pennsylvania. This position focuses on preparing users and devices for a Microsoft Entra rollout by guiding account setup, data synchronization, and workstation readiness. The technician will provide hands-on assistance across multiple site visits, ensuring employees can access their systems, files, and business applications with minimal disruption. Responsibilities: • Guide users through OneDrive synchronization and help configure secure access using Microsoft Authenticator. • Support the transition of browser-based user information by moving necessary data and settings into Microsoft Edge. • Reimage workstations and perform clean operating system installations on assigned computers after initial site activities are completed. • Assist employees with signing in to newly prepared devices and confirm successful access to their accounts. • Move user files from cloud storage into the required organizational environment and verify availability of work-related resources. • Test core applications and services after setup to ensure each user can perform daily job functions without issue. • Document problems encountered during deployment activities and escalate unresolved user or device issues to the appropriate support team. • Handle hardware-related tasks such as workstation setup, peripheral connections, and basic cabling as needed at each location.
2026-05-12T00:00:00Z

IT Systems & Support Specialist

Charlotte, NC
onsite
Temporary / Contract
23 - 29 USD / Hourly
We’re Proactively Connecting with IT TalentOur team is partnering with organizations seeking dependable IT professionals who can support users, maintain systems, and help keep business operations running smoothly. We’re proactively identifying candidates for upcoming openings within support and infrastructure teams.This is a great opportunity for IT professionals looking to stay active in the market and gain exposure to enterprise-level environments.Potential Responsibilities<ul><li>Provide Tier 1/Tier 2 support across hardware, software, and cloud environments</li><li>Support Microsoft 365, Active Directory, and endpoint management tools</li><li>Troubleshoot user access, connectivity, and workstation issues</li><li>Assist with system upgrades, deployments, and technical projects</li><li>Maintain accurate documentation within ticketing platforms</li><li>Work closely with infrastructure, networking, and security teams </li></ul>
2026-05-11T00:00:00Z

Hardware Technician

Coral Springs, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a detail-oriented Hardware Technician to join a plastics manufacturing organization in Coral Springs, Florida. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys hands-on technical work, follows established security procedures, and takes pride in completing tasks accurately and efficiently. In this role, you will support device preparation, software setup, encryption-related processes, and service requests while collaborating with team members to meet customer requirements. The position also calls for strong problem-solving skills, steady productivity, and a customer-focused approach to technical support. Responsibilities: • Prepare hardware for customer delivery by installing required applications and completing encryption key configuration according to documented specifications. • Process service and repair requests with accuracy, ensuring each item is handled in line with quality and security expectations. • Provide first-level assistance to customers and coworkers by diagnosing basic hardware and software issues and resolving common technical problems. • Follow established compliance and security protocols consistently when handling devices, software, and sensitive configuration activities. • Track assigned work carefully, maintain an efficient pace, and ensure orders are completed correctly and on schedule. • Support inventory organization by helping monitor equipment locations, stock availability, and proper allocation of materials. • Collaborate with the deployment team to meet operational goals while adapting to shifting priorities and workload demands. • Contribute to additional technical and departmental tasks as business needs require.
2026-05-15T00:00:00Z

Applications Support Specialist

Norristown, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones. Responsibilities: • Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform. • Configure assignment rules and target audiences to streamline training assignments for Commercial learners. • Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals. • Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary. • Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders. • Generate compliance and completion reports while validating data accuracy using Excel. • Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments. • Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences. • Adhere to established governance standards, including naming conventions and metadata protocols. • Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
2026-05-28T00:00:00Z

Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance across end-user devices and instructional technology in Chicago, Illinois. This Long-term Contract position is ideal for someone who enjoys solving day-to-day support issues, maintaining reliable technology operations, and delivering responsive service in a multi-site environment. The role focuses on desktop support, account access troubleshooting, device management, and ticket resolution while helping users stay productive. Responsibilities:• Deliver first- and second-level support for laptops, desktop equipment, and classroom technology, addressing issues efficiently and professionally.• Diagnose and resolve user problems involving Microsoft 365 applications, Active Directory accounts, and Intune-managed devices.• Handle password resets and assist with organization-related access or account concerns to restore user connectivity quickly.• Perform routine printer upkeep and complete minor hardware repairs to keep essential equipment operational.• Record, prioritize, and monitor support requests through the designated ticketing platform, ensuring timely follow-up and closure.• Travel between sites as needed to provide on-location technical support and maintain consistent service coverage.• Set up, configure, and maintain end-user hardware and related peripherals to support daily business and classroom needs.
2026-05-05T00:00:00Z

Desktop Support Analyst

Alameda, CA
onsite
Temporary / Contract
30 - 34 USD / Hourly
We are looking for a skilled Desktop Support Analyst I to join our team in Alameda, California. This Desktop Support Analyst long-term contract position offers an excellent opportunity to provide technical support and ensure seamless operations across various systems and technologies. The ideal Desktop Support candidate will have expertise in troubleshooting and configuring hardware and software while delivering exceptional customer service. The Desktop SupportAnalyst role is for a long term contract and is an onsite position out of Alameda, Ca. Responsibilities:• Provide technical support for Android devices, Apple products, and other hardware systems.• Manage Active Directory accounts and permissions to ensure secure access.• Configure and deploy EO/IR systems to meet operational requirements.• Perform database management tasks, including updates and maintenance.• Assist with hardware installations and configuration management processes.• Support software deployments and ensure compatibility across systems.• Deliver prompt and effective solutions to end-user concerns.• Document technical procedures and resolutions to maintain a knowledge base.• Collaborate with team members to improve system efficiency and reliability.
2026-05-20T00:00:00Z

Desktop Support Analyst

Forsyth, GA
onsite
Temporary / Contract
26 - 29 USD / Hourly
OverviewIf you're looking for work as a Desktop Support Analyst, and have the ability to communicate complex technical information to non-technical users in an understandable and concise format, you may be a good fit for the job opening at Robert Half. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. Major Responsibilities:- Offer computer desktop support in accordance with established policies and procedures- Curate records of daily data communication transactions, issues and remedial actions taken or installation activities- Rectify computer problems, and suggest appropriate action/solutions- Meet regularly and effectively with ticket submitters- Organize hardware repairs with the appropriate vendors- Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals- Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
2026-05-12T00:00:00Z

Desktop Support Analyst

Columbus, OH
onsite
Temporary / Contract
20 - 28 USD / Hourly
We are seeking a Tier 1 Help Desk/Desktop Support Technician to support approximately 100 users across multiple office and warehouse locations throughout the U.S. and Canada. This is a fully onsite, Monday–Friday position supporting daily IT operations in a warehouse environment. The technician will serve as the primary onsite IT support resource, handling day-to-day help desk requests and desktop support responsibilities while working directly with the IT Manager. Advanced infrastructure and security-related issues are escalated to a managed services provider (MSP). Average ticket volume is around 5 tickets per day and is managed through ConnectWise. Responsibilities Provide Tier 1 help desk and desktop support for end users Troubleshoot hardware, software, login, and connectivity issues Support Microsoft Windows 10/11 and Microsoft 365 environments Manage Active Directory user accounts, password resets, onboarding, and offboarding Support warehouse technology including Zebra printers, desktop printers, and scan guns Perform workstation setup, imaging, and hardware troubleshooting Document issues, resolutions, and support procedures Assist with desktop refreshes, upgrades, and other IT projects Required Skills Experience providing Tier 1 help desk or desktop support Basic troubleshooting skills in Windows environments Experience with Active Directory and Microsoft 365 Communication and customer support skills Ability to work independently and manage priorities Consistent attendance and punctuality Preferred Qualifications Experience supporting warehouse or manufacturing environments Familiarity with ConnectWise or similar ticketing systems Experience supporting Zebra printers, scanners, or warehouse hardware
2026-05-28T00:00:00Z

Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary / Contract
21 - 25 USD / Hourly
The End User Support Analyst – provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams. Key Responsibilities • Provide end-to-end client support via a ticketing system for local and remote users• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access• Support Office 365 administration, including user setup and ongoing maintenance• Administer Exchange Online, including mailbox management and licensing• Manage Intune and mobile device administration for laptops, tablets, and phones• Support current and legacy Windows operating systems• Administer Active Directory and Group Policy in a multi-domain organization• Perform computer imaging, deployment, and lifecycle support• Add, configure, and maintain workstations, laptops, and mobile devices• Support Microsoft security tools including Identity Protection and Multi-Factor Authentication• Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN• Respond to system alerts and provide coverage for senior systems administration functions as needed• Support conference room audio and video technology• Assist with building security systems and local network connectivity in coordination with IT• Support network printers and office automation systems• Provide mobile device and endpoint support for both office-based and remote users Interested candidates should submit resumes to sally.lander@roberthalf(.com) or call 612.249.0254.
2026-05-27T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff. Responsibilities: • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner. • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users. • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance. • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization. • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment. • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing. • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs. • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
2026-05-28T00:00:00Z

Desktop Support Analyst

Greenville, SC
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Greenville, South Carolina within the financial services industry. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering a strong support experience across the business. The ideal candidate will combine practical troubleshooting ability with solid knowledge of Windows environments, hardware support, and user account administration. Responsibilities: • Deliver day-to-day support for desktop and workstation issues, ensuring users receive timely and effective technical assistance. • Diagnose and resolve problems involving Windows 10 systems, peripheral devices, and standard desktop applications. • Set up, configure, and maintain desktop hardware, including computers, monitors, docking stations, and related equipment. • Perform desktop imaging and device provisioning to prepare systems for new hires, replacements, and refresh activities. • Manage user access and account-related tasks within Active Directory, including routine updates and troubleshooting. • Track incidents and service requests, document resolutions, and escalate more complex technical issues when needed. • Support workstation deployments, equipment replacements, and other desktop lifecycle activities across the environment.
2026-05-04T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Desktop Support Analyst to provide reliable technical support for end users in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving workstation issues, maintaining stable desktop environments, and delivering responsive service in a fast-paced setting. The role focuses on hands-on support across Windows-based devices, user account administration, and hardware troubleshooting while helping keep daily operations running smoothly. Responsibilities: • Deliver day-to-day desktop support for workstations, laptops, and related peripherals, ensuring users receive timely resolution to technical issues. • Diagnose and fix problems involving Windows 10 systems, desktop hardware, software applications, and connectivity affecting end-user productivity. • Set up, configure, and deploy desktop and laptop equipment, including imaging devices and preparing systems for new or existing employees. • Manage user access and account-related tasks within Active Directory, including password resets, permissions support, and basic account maintenance. • Perform hardware replacement, upgrades, and troubleshooting for PCs and workstation components to maintain dependable performance. • Document incidents, service requests, troubleshooting steps, and completed solutions to support consistent service delivery and knowledge sharing. • Coordinate with internal IT teams or external vendors when issues require escalation, follow-up, or specialized technical support.
2026-05-19T00:00:00Z

Help Desk Support Analyst

Delray Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Support Analyst to provide responsive technical assistance for end users in Delray Beach, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving day-to-day technology issues, delivering clear support, and maintaining a strong service mindset. The person in this role will help keep employees productive by addressing hardware, software, and access-related concerns while ensuring each request is documented accurately and handled in a timely manner. Responsibilities: • Investigate and resolve desktop, software, and basic network problems by using troubleshooting methods, diagnostic utilities, and effective questioning. • Assess reported technical issues, identify likely causes, and select practical solutions based on the user’s environment and business impact. • Support employees through clear, step-by-step guidance so they can complete issue resolution with confidence and minimal disruption. • Route more advanced or unresolved incidents to the appropriate support team, ensuring all relevant findings and context are included. • Maintain accurate ticket records by logging incidents, actions taken, status updates, and final resolutions within the service desk system. • Communicate helpful and current information about supported systems, workplace technology tools, and available IT services to end users. • Monitor open requests and follow up with users to confirm successful resolution and a positive support experience. • Share recurring problems, user concerns, and service improvement ideas with internal teams to strengthen support quality and efficiency. • Contribute to service performance by adhering to response expectations, supporting SLA goals, and following operational risk and compliance standards.
2026-05-22T00:00:00Z

Help Desk/Desktop Support Analyst

Dunwoody, GA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects. Responsibilities: • Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments. • Manage software installations and ensure systems are updated and functioning efficiently. • Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally. • Support onboarding processes for new hires, including system setup and user account creation. • Oversee IT inventory tracking, reporting on issued equipment and onsite assets. • Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online. • Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects. • Maintain confidentiality and ensure secure handling of company data. • Provide light travel support for onboarding and other IT-related needs. • Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations.
2026-05-27T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Mendota Heights, MN
onsite
Temporary to Hire
20.5865 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance to employees in a primarily Mac-based environment in Mendota Heights, Minnesota. Looking for someone who enjoys solving day-to-day technology issues, supporting end users with professionalism, and keeping service requests moving efficiently. The role offers the opportunity to handle a steady stream of support needs while contributing to a reliable and positive user experience. Responsibilities:• Provide timely support for end-user technical issues involving hardware, software, login access, and general desktop functionality while managing a consistent daily ticket workload.• Troubleshoot and resolve problems across macOS devices, with additional support for Windows-based systems and standard business applications as needed.• Coordinate onboarding and offboarding activities by preparing user accounts, setting up devices, and helping ensure employees have the access they need.• Maintain accurate service records by documenting incidents, solutions, and repeatable processes within the ticketing platform.• Route more advanced or specialized issues to the appropriate internal teams and follow through to support resolution.• Deliver clear, customer-focused communication to users while balancing priorities in a fast-paced help desk setting.
2026-05-26T00:00:00Z

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