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155 results for Tech Support jobs

Help Desk/Desktop Support Analyst

Jacksonville, FL
onsite
Permanent / Full Time
65000 - 65000.01 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users and help maintain a secure, stable computing environment in Jacksonville, Florida. This role supports desktop systems, core applications, network-connected devices, and day-to-day service desk activity while partnering with IT colleagues to resolve issues efficiently. The ideal candidate brings strong troubleshooting ability, practical experience with Windows environments, and a service-oriented approach to supporting employees across the organization. Responsibilities: • Deliver front-line technical assistance for hardware, software, workstation, and connectivity issues, ensuring users receive timely and effective support. • Install, configure, and maintain desktop equipment, operating systems, business applications, and related network components to keep systems functioning reliably. • Track, update, and document service desk requests thoroughly so recurring issues can be analyzed and support procedures can be improved. • Work closely with infrastructure and technical support teams to uphold standards for system security, controls, recoverability, and overall IT performance. • Coordinate software deployments, upgrades, and configuration changes in alignment with established technology policies and operational guidelines. • Assist with testing, validation, and user coordination for system updates, data communication processes, and platform-related changes when needed. • Support troubleshooting efforts involving servers, workstations, communication links, and office productivity tools to minimize operational disruption. • Partner with internal staff to investigate production issues, explain technical requirements clearly, and help prepare users for new tools or processes. • Follow organizational and regulatory policies, including applicable compliance requirements, while performing all support activities. • Provide support outside standard business hours when necessary, including evenings, weekends, or holidays, based on operational needs.
2026-05-12T00:00:00Z

Help Desk/Desktop Support Analyst

Covington, KY
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst. This Long-term Contract position is ideal for someone who enjoys hands-on technical support, device deployment, and end-user assistance across desktop and infrastructure needs. The role will contribute to daily support operations while helping keep workstations, peripherals, and connectivity services running smoothly. Responsibilities:• Prepare, image, configure, and deploy desktop and laptop systems for employees in accordance with technical standards.• Install, disconnect, relocate, and organize workstation equipment, including computers, monitors, and related peripheral hardware.• Deliver in-person support for end-user technology issues involving Windows devices, common software, and connected accessories.• Assist with foundational infrastructure work such as cable management, network connectivity checks, and basic troubleshooting of technical issues.• Track, update, and resolve support requests through a ticket management platform while maintaining clear documentation.• Diagnose and address problems related to hardware performance, operating systems, software functionality, and user connectivity.• Partner with the IT team on large-scale rollout efforts, office equipment moves, and other deployment-focused initiatives.• Support user account and access-related activities in environments that utilize Active Directory.• Work with tools such as ConnectWise and may interact with other service platforms including Jira, Autodesk, or ServiceNow as needed
2026-05-21T00:00:00Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

York, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a contract opportunity in Pennsylvania. This role supports day-to-day technology needs across the site by keeping end-user devices, productivity tools, and related hardware operating reliably. The position is ideal for someone who enjoys hands-on troubleshooting, clear communication with employees, and working across office and shop floor environments to resolve technical issues efficiently. Responsibilities: • Set up, update, and maintain desktops, laptops, and peripheral equipment so systems remain aligned with approved software versions and configuration standards. • Deliver technical support for end users by diagnosing and resolving issues involving workstations, printers, projectors, and other connected devices. • Record incidents, service activity, and resolution details in ServiceNow to ensure accurate tracking and timely follow-up. • Manage device inventory records and document equipment changes, including workstation deployments, relocations, and removals through established change processes. • Assist employees with Microsoft 365 support needs, including Outlook, Office applications, and OneDrive, as well as common mobile device issues on Android and Apple platforms. • Provide user guidance on workstation operation, business applications, and the local network environment to improve day-to-day effectiveness. • Offer support for additional software tools and operational systems as needed, including equipment used within the shop floor environment with training provided. • Move throughout a large facility, including stairways and production areas, to respond to support requests and complete on-site technical assistance.
2026-05-28T00:00:00Z

Help Desk/Desktop Support Analyst

Fulton, MO
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst for a 6-month engagement with a client in Fulton, MO. In this role, you will provide Tier 1 IT support to end-users, handling a variety of technical issues in a manufacturing environment. This position offers an excellent opportunity to grow your skills while delivering exceptional service to both office personnel and operational teams. Responsibilities:• Diagnose and resolve technical issues involving PCs, printers, and other office hardware.• Provide support for Windows operating systems and Office 365 applications, ensuring smooth functionality.• Respond quickly and professionally to IT support requests, escalating complex problems when necessary.• Maintain accurate documentation of support requests, resolutions, and troubleshooting steps.• Deliver outstanding customer service with clear and effective communication.• Manage and resolve service desk tickets efficiently to minimize downtime.• Conduct basic troubleshooting for Active Directory and Windows 10 environments.• Assist in familiarizing users with IT tools and systems to enhance their productivity.• Collaborate with team members to ensure consistent support across departments.
2026-05-26T00:00:00Z

Help Desk/Desktop Support Analyst

Meridian, ID
onsite
Temporary to Hire
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Meridian, Idaho. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving day-to-day IT issues, maintaining stable desktop environments, and delivering responsive service in a construction-focused setting. The right candidate will bring hands-on experience with Windows systems, user account support, and ticket-based troubleshooting while communicating clearly with employees at all levels. Responsibilities: • Deliver first-line and deskside support for hardware, software, and operating system issues affecting daily business operations • Investigate and resolve service requests and incidents through a ticketing platform such as Zendesk, ensuring timely updates and closure • Set up, configure, and maintain Windows 10 workstations and related peripheral equipment for end users • Administer user accounts, permissions, and access requests within Active Directory in alignment with company procedures • Diagnose common desktop and connectivity problems and escalate more complex issues when needed • Support Microsoft Windows environments by performing routine maintenance, troubleshooting system errors, and assisting with software functionality • Document technical issues, resolutions, and recurring trends to improve service desk efficiency and user support • Collaborate with internal IT staff and business teams to ensure reliable technology support across office operations
2026-05-29T00:00:00Z

Help Desk/Desktop Support Analyst

Milwaukee, WI
onsite
Temporary to Hire
24.7 - 28.6 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a healthcare organization in Milwaukee, Wisconsin in a Contract to Permanent role. This position is ideal for a service-focused IT specialist who enjoys solving technical issues, supporting end users, and helping maintain a reliable desktop environment. The analyst will play a key role in delivering responsive support, improving service processes, and contributing to a collaborative help desk team while ensuring compliance with patient privacy standards. Responsibilities: • Respond to incoming support tickets and help desk calls, troubleshoot user issues, and escalate more complex problems when needed to minimize operational disruption. • Diagnose hardware, software, and access-related concerns for employees and work toward strong first-contact resolution whenever possible. • Perform account support tasks such as password resets, user provisioning and deactivation, and assignment of users and devices to the correct Active Directory groups. • Install, configure, and maintain desktop applications, printers, and related settings while assisting with routine hardware and software updates. • Monitor systems for viruses, spyware, and unauthorized applications, and take appropriate action to remove threats and protect the environment. • Create and maintain clear knowledge base documentation to improve support consistency and help users and team members resolve common issues more efficiently. • Provide guidance and coaching to other help desk staff by sharing technical knowledge and service best practices. • Recommend and support process improvements that increase efficiency, scalability, and service quality across day-to-day support operations. • Adapt to shifting priorities, assist across locations or teams as needed, and contribute to broader organizational goals under leadership direction. • Follow all applicable legal, security, and compliance requirements, including standards related to patient confidentiality and data privacy.
2026-05-29T00:00:00Z

Help Desk/Desktop Support Analyst

Dallas, TX
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
We are seeking a hands-on Technical Field Support detail oriented to help maintain and improve end-user technology across multiple locations. This role supports desktop environments, network infrastructure, and day-to-day technical operations while working closely with cross-functional teams. The position plays a key role in ensuring reliable, user-friendly technology in both field and corporate environments. Key Responsibilities Provide support for Windows-based laptops and desktops, including configuration, maintenance, and troubleshooting Administer Microsoft environments including Azure/Entra ID and Microsoft 365 (including SharePoint) Manage and support endpoint devices through mobile device management platforms (e.g., Intune, JAMF) Assist with scripting and automation efforts (PowerShell or similar) Deploy software and manage user access through remote tools and endpoint management systems Support network environments including routing, switching, wireless connectivity, and TCP/IP fundamentals Troubleshoot and maintain SD-WAN and network solutions (e.g., Meraki or similar technologies) Provide support for VOIP systems and video/security platforms Evaluate existing systems and workflows to identify improvement opportunities and potential risks Install, configure, and maintain hardware and software across multiple sites Participate in system upgrades, testing, and implementation of new technology solutions Provide end-user support, training, and issue resolution (including access and authentication support) Collaborate with internal teams to align technical solutions with business needs
2026-05-27T00:00:00Z

Help Desk/Desktop Support Analyst

Salt Lake City, UT
onsite
Temporary to Hire
35 - 45 USD / Hourly
Our Utah-based client is looking for a Tier 2 Support/Jr. Sys Admin to join their team in a contract-to-permanent role. This position is ideal for a detail-oriented technology specialist who enjoys resolving user issues, supporting desktop environments, and delivering dependable day-to-day technical assistance. The role focuses on maintaining smooth operations across Microsoft Windows systems while providing responsive support through service desk processes. The ideal candidate will have a strong understanding of Cyber Security best-practices and hands-on support. Responsibilities:<ul><li>General IT support + help desk foundation</li><li>Networking fundamentals</li><li>Cybersecurity concepts / best practices</li><li>Experience in mixed environments: ~90% Mac running Windows</li><li>Microsoft ecosystem + Google Workspace</li></ul>Familiarity with: <ul><li>MDM tools</li><li>Ticketing systems (Zendesk preferred)</li><li>VoIP / phone systems (Zoom Phone)</li><li>Mobile device + telecom support</li></ul>• Provide front-line technical support for desktop, laptop, and Windows-based user issues, ensuring timely and effective resolution.• Troubleshoot hardware, software, login, and access-related problems by identifying root causes and applying practical fixes.• Manage user accounts, permissions, and access requests within Active Directory in accordance with established procedures.• Respond to and document service desk tickets, keeping records accurate and users informed throughout the support process.• Install, configure, and maintain Microsoft Windows 10 environments to support reliable end-user performance.• Escalate more complex technical concerns when needed and work with other support resources to drive issue resolution.• Assist with workstation setup, system updates, and routine maintenance activities to minimize disruption for staff.
2026-05-29T00:00:00Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance and day-to-day operational support for a growing organization in Chicago, Illinois. This Long-term Contract position offers the chance to work closely with internal staff and external technology partners while helping maintain a reliable end-user computing environment. The role combines hands-on desktop support, issue resolution, and coordination across IT-related tasks to keep business operations running smoothly. Responsibilities: • Deliver onsite support for employees by diagnosing and resolving hardware, software, and access-related issues across desktop and laptop environments. • Assist with setup, deployment, and maintenance of workstations, peripherals, and user devices for both new and existing team members. • Monitor and manage service desk requests, document solutions, and ensure timely follow-up on reported technical problems. • Support both Windows and Mac users with troubleshooting related to operating systems, Microsoft 365 applications, and everyday connectivity concerns. • Coordinate with external vendors and internal stakeholders to address escalated issues, service needs, and technology-related requests. • Help maintain user accounts, permissions, and directory services tasks, including basic support within Active Directory environments. • Contribute to office technology operations by supporting equipment readiness, workspace setup, and routine IT administrative activities. • Identify recurring support issues and assist with process improvements or small technical projects that enhance overall IT service delivery.
2026-05-28T00:00:00Z

Help Desk/Desktop Support Analyst

Dayton, OH
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Dayton, Ohio in a Contract to Permanent role. This position supports daily technology operations by assisting employees with technical issues, preparing workstations for use, and providing dependable frontline service across Microsoft-based environments. The ideal candidate is comfortable handling support requests, resolving user concerns with professionalism, and contributing to a well-documented, efficient IT support process. Responsibilities: • Provide first-line technical assistance for Microsoft Windows systems, Active Directory access, and Office Suite/O365 issues submitted by end users. • Manage incoming service requests by responding to support tickets promptly, diagnosing problems, and escalating more complex matters when necessary. • Prepare, image, configure, and deploy desktop and laptop equipment to support new and existing users across the organization. • Deliver remote assistance and onsite deskside support to restore user productivity and address hardware or software concerns. • Maintain and troubleshoot endpoint devices to ensure reliable performance and proper configuration. • Record issue details, resolutions, and support procedures clearly to strengthen knowledge sharing and improve team efficiency. • Contribute to technical initiatives and other assigned IT support projects as business needs require.
2026-05-20T00:00:00Z

Help Desk/Desktop Support Analyst

Aurora, CO
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide front-line and mid-level support in a cloud-focused Microsoft 365 environment serving clients in Aurora, Colorado. This Long-term Contract position combines user support, Microsoft 365 administration, and direct client interaction, with a strong emphasis on resolving access, collaboration, and device-related issues. The role will also contribute to initiatives involving tenant consolidation, branding updates, and domain-related changes while maintaining a secure and responsive end-user experience. Responsibilities: • Deliver Tier I and Tier II support for Microsoft 365 users by resolving issues related to email, Teams, Outlook, access, and general productivity tools. • Investigate and correct problems affecting Windows 11 desktops and laptops, especially when cloud applications or identity settings influence performance and connectivity. • Assist with Microsoft 365 tenant integration efforts by preparing configurations, performing setup tasks, validating functionality, and supporting rollout readiness. • Manage device configuration activities and help address identity and authentication issues within Entra ID and related access systems. • Communicate clearly with employees and leadership regarding planned Microsoft 365 updates, branding changes, domain impacts, and user access considerations. • Apply established security procedures when processing access adjustments, account changes, and deactivation requests to ensure compliance with approval standards. • Handle day-to-day break/fix support in a primarily cloud-based environment, focusing on efficient issue resolution with limited dependence on physical hardware support. • Partner with stakeholders and end users to explain technical changes in a business-friendly manner and maintain a high level of customer service. • Support operational improvements by identifying recurring issues and contributing to a more stable and secure Microsoft ecosystem.
2026-05-12T00:00:00Z

Help Desk/Desktop Support Analyst

Akron, OH
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Akron, Ohio. This Long-term Contract position is ideal for someone who enjoys solving workstation, account, and operating system issues in a fast-paced support environment. The role focuses on maintaining reliable desktop performance, addressing service requests efficiently, and delivering a positive user experience across Microsoft-based systems. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and operating system issues submitted through the service desk. • Diagnose and resolve common hardware, software, and account-related problems while escalating more complex incidents when needed. • Support users working with Microsoft Windows 10 and Windows 11 by troubleshooting performance, access, and configuration concerns. • Manage user account tasks within Active Directory, including access updates, password support, and basic administrative changes. • Track, update, and close service desk tickets with accurate notes, clear status details, and timely follow-through. • Install, configure, and maintain end-user computing devices to ensure dependable day-to-day functionality. • Assist with routine workstation setup, software deployment, and basic system changes as directed by support procedures.
2026-05-21T00:00:00Z

Help Desk/Desktop Support Analyst

Detroit, MI
onsite
Temporary to Hire
23.75 - 27 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a growing IT team supporting users in Detroit, Michigan. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on technical support, solving day-to-day desktop issues, and delivering responsive service in an onsite environment. The role supports a multi-location user base and offers the chance to contribute to a collaborative team while building long-term potential within the organization. Responsibilities: • Provide frontline technical assistance for desktop, laptop, and basic system issues affecting end users across supported sites in Detroit, Michigan. • Troubleshoot Windows operating system problems and resolve common hardware, software, and connectivity concerns in a timely manner. • Support Microsoft 365 applications by assisting users with access issues, account questions, and general productivity tool troubleshooting. • Manage user account administration tasks such as setting up new profiles, updating access, and completing password reset requests through Active Directory. • Monitor and respond to service desk tickets, ensuring incidents are documented clearly and resolved or escalated appropriately. • Deliver onsite support as the primary point of contact for most users at the main location while also assisting staff at a secondary site as needed. • Collaborate with other IT team members, including help desk leadership and infrastructure support staff, to address recurring issues and improve user experience.
2026-05-26T00:00:00Z

Help Desk/Desktop Support Analyst

Tarrytown, NY
onsite
Temporary to Hire
22 - 27 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Tarrytown, New York on a contract basis with the potential for a permanent position. This position supports employees across office and remote settings by resolving day-to-day technical issues, preparing end-user devices, and maintaining a dependable support experience. The ideal candidate brings a service-oriented mindset, strong troubleshooting ability, and a disciplined approach to documentation, user support, and security-focused IT practices. Responsibilities: • Provide technical assistance for employees working both on-site and remotely, diagnosing and resolving hardware, software, and access-related issues. • Prepare and deploy laptops through Microsoft 365 Autopilot, ensuring devices are configured properly for end users. • Coordinate employee setup and separation activities by handling onboarding and offboarding tasks with accurate records and appropriate access controls. • Contribute to IT security efforts by supporting user awareness initiatives and assisting with security-related tools, including KnowBe4. • Route complex or unresolved incidents to higher-level support teams while adhering to service expectations and response timelines. • Maintain detailed and accurate records of support requests, user communications, troubleshooting steps, and final resolutions within the ticketing platform. • Follow up with users after issue resolution to confirm functionality, address remaining concerns, and promote a positive support experience.
2026-05-26T00:00:00Z

Help Desk/Desktop Support Analyst

Rochester, NY
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support day-to-day IT service coordination and front-line technical assistance in Rochester, New York. This Contract to Permanent position is ideal for someone who thrives in a fast-paced environment, enjoys balancing customer support with scheduling and logistics, and takes pride in keeping service operations organized and responsive. The role combines dispatch coordination, basic troubleshooting, inventory oversight, and on-site administrative support to help ensure a high-quality experience for both clients and technicians. Responsibilities: • Coordinate daily technician schedules for remote support and on-site appointments, ensuring appropriate timing, travel allowances, and coverage for priority requests. • Adjust assignments in real time when urgent incidents, schedule conflicts, or technician availability changes affect planned service delivery. • Review upcoming visits to confirm required equipment, parts, and materials are prepared in advance to avoid delays in the field. • Provide a detail-oriented on-site presence by greeting scheduled visitors, receiving deliveries, and directing items or requests to the appropriate internal teams. • Track routine office and field supply inventory, identify shortages, and communicate replenishment needs before stock levels become disruptive. • Perform initial client issue intake through service desk tickets and guide users through simple troubleshooting steps before escalating more complex problems. • Support basic desktop and endpoint issue resolution involving Microsoft Windows environments and common connectivity concerns. • Maintain accurate service coordination records and help keep support workflows organized to promote timely completion of requests.
2026-05-28T00:00:00Z

Help Desk/Desktop Support Analyst

Somerville, NJ
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply. Responsibilities: • Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook. • Resolve printer-related issues, such as troubleshooting and setting up printers for users. • Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems. • Support Active Directory administration tasks, including user account management. • Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware. • Collaborate with team members to address complex technical challenges and escalate issues when necessary. • Deliver clear and effective communication to users during support interactions. • Maintain accurate documentation of resolved issues and ongoing technical processes. • Ensure adherence to company protocols and best practices in IT support. • Participate in continuous improvement initiatives to enhance overall service quality.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Harrisburg, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly. Responsibilities: • Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings. • Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff. • Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools. • Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality. • Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices. • Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented. • Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents. • Travel to client locations as needed to provide in-person technical assistance and equipment support.
2026-05-19T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance in Boston, Massachusetts within a primarily Windows-based environment. This Long-term Contract opportunity is expected to begin in early June and continue through the end of summer, with the potential to extend into the fall or winter. The role is well suited to a Level II support analyst who combines strong troubleshooting expertise with a customer-focused approach and can work effectively in an onsite office setting. Responsibilities: • Provide in-person deskside support three days per week, resolving day-to-day hardware, software, and user access issues for office staff. • Take ownership of higher-level support requests, investigate complex problems, and drive tickets through to completion with clear follow-up. • Troubleshoot business applications and restore functionality by diagnosing user-reported issues and applying appropriate fixes. • Install, remove, and reconfigure approved software on end-user devices while maintaining compliance with internal IT standards. • Support employee onboarding and offboarding activities, including account setup, device preparation, and access changes. • Maintain and troubleshoot conference room technology and audiovisual equipment to ensure meetings run smoothly. • Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo. • Document work performed in the ticketing system and contribute to additional onsite support tasks as business needs evolve.
2026-05-28T00:00:00Z

Help Desk/Desktop Support Analyst

Dearborn, MI
onsite
Temporary to Hire
25 - 31 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Dearborn, Michigan. This contract opportunity is ideal for someone who combines strong desktop troubleshooting skills with a service-minded approach and confidence supporting users at all levels, including leadership. The right candidate will bring a solid foundation in end-user support, Microsoft technologies, and device setup while contributing to a positive and responsive IT experience. Responsibilities: • Deliver day-to-day technical assistance for desktop, laptop, and peripheral issues, resolving hardware, software, and operating system problems efficiently. • Manage and update user accounts, permissions, and access requests within Active Directory and Azure Active Directory environments. • Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and SharePoint, to help users stay productive. • Diagnose and resolve printer connectivity, functionality, and configuration issues across the office environment. • Prepare, image, and deploy laptops using Smart Deploy and ensure systems are properly configured for new and existing employees. • Handle incoming service desk requests, document troubleshooting steps, and maintain accurate ticket updates through resolution. • Assist with Windows 10 support, workstation setup, and desktop hardware replacements or upgrades as needed. • Communicate clearly with both end users and executive-level staff, providing timely updates and attentive customer support.
2026-05-29T00:00:00Z

Help Desk/Desktop Support Analyst

Papillion, NE
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join an onsite IT support team in Nebraska. This contract-to-permanent opportunity is ideal for someone who enjoys solving technical issues, supporting end users, and managing a steady flow of service requests in a fast-paced environment. The role combines hands-on desktop support, ticket-driven troubleshooting, and occasional local travel to provide assistance at user locations. You will also contribute to ongoing technical initiatives while delivering clear, detail-oriented communication throughout the support process. Responsibilities: • Resolve a high volume of daily support requests, maintaining timely follow-up and accurate updates throughout the ticket lifecycle. • Provide hands-on assistance for desktop, laptop, and peripheral issues involving both hardware and software used by internal and external users. • Deliver onsite support in Nebraska and nearby locations as needed, with the remainder of work focused on internal service desk activities. • Troubleshoot Microsoft Windows environments, user access concerns, and common workstation problems to restore service efficiently. • Support account administration and directory-related tasks, including routine work within Active Directory. • Use service management and support platforms such as ConnectWise to document incidents, track progress, and communicate resolutions. • Assist with technical projects in addition to day-to-day support responsibilities, helping to keep initiatives on schedule. • Address basic networking and connectivity issues and escalate more complex problems when necessary. • Provide user support for business applications and operational tools, including environments that may involve QuickBooks and remote support utilities.
2026-05-29T00:00:00Z

Help Desk/Desktop Support Analyst

Plano, TX
onsite
Temporary / Contract
32 - 34 USD / Hourly
The Service Desk team serves as the primary point of contact between internal users and the IT department, providing technical assistance to ensure employees can effectively use required systems and applications. This role operates in a high-volume, fast-paced environment and requires strong problem-solving skills, professionalism, and a customer-focused approach. POSITION: SERVICE DESK ANALYSTLOCATION: PLANO, TX (ONSITE)DURATION: 6 MONTHS, POSSIBLE EXTENSIONSRATE: $32-$34 Responsibilities:<ul><li>Respond to incoming support requests via phone, email, and ticketing system while accurately documenting and updating tickets</li><li>Troubleshoot and resolve hardware, software, and system-related issues, including workstations, peripherals, and network connectivity</li><li>Provide remote support for business-critical applications, including troubleshooting performance and access issues</li><li>Diagnose user-reported problems and determine appropriate solutions or escalation paths</li><li>Collaborate with internal IT teams to resolve complex technical issues and ensure timely resolution</li><li>Manage user accounts, including password resets, access requests, and general account troubleshooting</li><li>Maintain and contribute to knowledge base documentation to improve support efficiency and consistency</li></ul>
2026-05-29T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities. Responsibilities: • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience. • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues. • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools. • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications. • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system. • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment. • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central. • Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial.
2026-05-05T00:00:00Z

Help Desk/Desktop Support Analyst

Medicine Park, OK
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
Our client in the telecommunications space is looking for a hands-on Technical Support Specialist to support end users across the corporate office and remote locations. This person will be a key resource for day-to-day IT support and help keep systems running smoothly. What you’ll do: Provide onsite and remote support for employees across the organization Troubleshoot hardware and software issues on desktops and laptops (Windows environment) Support Microsoft 365 including Outlook, Teams, and basic admin tasks Reset passwords and assist with account access issues Handle email troubleshooting and general user support requests Install, configure, and maintain printers and other peripherals Set up new users including equipment, accounts, and system access Track and resolve tickets in a timely, customer-focused manner Escalate more complex issues when needed What they’re looking for: Experience providing end user support in a corporate environment Strong working knowledge of Microsoft 365 Experience with desktop support (Windows), printers, and basic networking concepts Comfortable supporting users both in person and remotely Solid troubleshooting skills and ability to work through issues independently Strong communication skills and a service-oriented mindset Nice to have: Experience with a ticketing system Basic understanding of Active Directory or user account management
2026-05-15T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes. Responsibilities:Task Execution and End-User Support<ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul>Endpoint & Desktop Support<ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul>Identity, Access & Administration<ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul>Endpoint Management & Security Support<ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul>Documentation & Continuous Improvement<ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul>Operating Standards & Expectations<ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
2026-05-27T00:00:00Z

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