We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Meridian, Idaho. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving day-to-day IT issues, maintaining stable desktop environments, and delivering responsive service in a construction-focused setting. The right candidate will bring hands-on experience with Windows systems, user account support, and ticket-based troubleshooting while communicating clearly with employees at all levels.<br><br>Responsibilities:<br>• Deliver first-line and deskside support for hardware, software, and operating system issues affecting daily business operations<br>• Investigate and resolve service requests and incidents through a ticketing platform such as Zendesk, ensuring timely updates and closure<br>• Set up, configure, and maintain Windows 10 workstations and related peripheral equipment for end users<br>• Administer user accounts, permissions, and access requests within Active Directory in alignment with company procedures<br>• Diagnose common desktop and connectivity problems and escalate more complex issues when needed<br>• Support Microsoft Windows environments by performing routine maintenance, troubleshooting system errors, and assisting with software functionality<br>• Document technical issues, resolutions, and recurring trends to improve service desk efficiency and user support<br>• Collaborate with internal IT staff and business teams to ensure reliable technology support across office operations

• At least 3 years of experience in help desk, desktop support, or a similar end-user support role<br>• Working knowledge of Active Directory for account management and access support<br>• Hands-on experience supporting Microsoft Windows and Windows 10 environments<br>• Ability to perform basic troubleshooting for desktops, peripherals, and common software issues<br>• Experience managing and responding to service desk tickets in a structured support environment<br>• Familiarity with Zendesk or a comparable ticketing system<br>• CompTIA A+ certification preferred<br>• CompTIA Security+ or Network+ certification is a plus

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