We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Dearborn, Michigan. This contract opportunity is ideal for someone who combines strong desktop troubleshooting skills with a service-minded approach and confidence supporting users at all levels, including leadership. The right candidate will bring a solid foundation in end-user support, Microsoft technologies, and device setup while contributing to a positive and responsive IT experience.<br><br>Responsibilities:<br>• Deliver day-to-day technical assistance for desktop, laptop, and peripheral issues, resolving hardware, software, and operating system problems efficiently.<br>• Manage and update user accounts, permissions, and access requests within Active Directory and Azure Active Directory environments.<br>• Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and SharePoint, to help users stay productive.<br>• Diagnose and resolve printer connectivity, functionality, and configuration issues across the office environment.<br>• Prepare, image, and deploy laptops using Smart Deploy and ensure systems are properly configured for new and existing employees.<br>• Handle incoming service desk requests, document troubleshooting steps, and maintain accurate ticket updates through resolution.<br>• Assist with Windows 10 support, workstation setup, and desktop hardware replacements or upgrades as needed.<br>• Communicate clearly with both end users and executive-level staff, providing timely updates and attentive customer support.

• Approximately 5 years of experience in help desk, desktop support, or a similar end-user support role is preferred.<br>• Strong working knowledge of IT troubleshooting fundamentals across Windows-based environments and desktop hardware.<br>• Experience supporting Microsoft 365 and core workplace tools such as Teams, OneDrive, SharePoint, and Outlook.<br>• Hands-on experience with Active Directory and familiarity with Azure Active Directory administration.<br>• Ability to troubleshoot printers, laptops, and common workstation connectivity or performance issues.<br>• Experience imaging and deploying laptops, including the use of Smart Deploy or comparable tools.<br>• Strong communication skills and a detail-oriented, approachable style when assisting employees at all levels.<br>• Positive attitude with a customer-focused mindset and the ability to learn environment-specific tools quickly.

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