We are looking for a Help Desk/Desktop Support Analyst to join a healthcare organization in Milwaukee, Wisconsin in a Contract to Permanent role. This position is ideal for a service-focused IT specialist who enjoys solving technical issues, supporting end users, and helping maintain a reliable desktop environment. The analyst will play a key role in delivering responsive support, improving service processes, and contributing to a collaborative help desk team while ensuring compliance with patient privacy standards.<br><br>Responsibilities:<br>• Respond to incoming support tickets and help desk calls, troubleshoot user issues, and escalate more complex problems when needed to minimize operational disruption.<br>• Diagnose hardware, software, and access-related concerns for employees and work toward strong first-contact resolution whenever possible.<br>• Perform account support tasks such as password resets, user provisioning and deactivation, and assignment of users and devices to the correct Active Directory groups.<br>• Install, configure, and maintain desktop applications, printers, and related settings while assisting with routine hardware and software updates.<br>• Monitor systems for viruses, spyware, and unauthorized applications, and take appropriate action to remove threats and protect the environment.<br>• Create and maintain clear knowledge base documentation to improve support consistency and help users and team members resolve common issues more efficiently.<br>• Provide guidance and coaching to other help desk staff by sharing technical knowledge and service best practices.<br>• Recommend and support process improvements that increase efficiency, scalability, and service quality across day-to-day support operations.<br>• Adapt to shifting priorities, assist across locations or teams as needed, and contribute to broader organizational goals under leadership direction.<br>• Follow all applicable legal, security, and compliance requirements, including standards related to patient confidentiality and data privacy.

• 1–3 years of experience in help desk, desktop support, or a similar technical support position.<br>• Working knowledge of Microsoft Windows environments, including Windows 10, Microsoft Office, and general desktop troubleshooting.<br>• Basic understanding of TCP/IP networking concepts such as routing, switching, mapped drives, and shared resources.<br>• Experience supporting user accounts, onboarding activities, Active Directory administration, and Group Policy in a Windows-based environment.<br>• Familiarity with printer setup, application installation, hardware diagnostics, and malware or spyware removal.<br>• Strong verbal and written communication skills with the ability to explain technical information clearly and respond professionally to users at all levels.<br>• Ability to manage multiple requests in a fast-paced setting, collaborate effectively with team members, and stay focused until issues are fully resolved.<br>• Willingness to provide occasional after-hours support and apply basic root cause analysis to recurring technical problems.

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