<p>We are looking for a Help Desk/Desktop Support Analyst. This Long-term Contract position is ideal for someone who enjoys hands-on technical support, device deployment, and end-user assistance across desktop and infrastructure needs. The role will contribute to daily support operations while helping keep workstations, peripherals, and connectivity services running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Prepare, image, configure, and deploy desktop and laptop systems for employees in accordance with technical standards.</p><p>• Install, disconnect, relocate, and organize workstation equipment, including computers, monitors, and related peripheral hardware.</p><p>• Deliver in-person support for end-user technology issues involving Windows devices, common software, and connected accessories.</p><p>• Assist with foundational infrastructure work such as cable management, network connectivity checks, and basic troubleshooting of technical issues.</p><p>• Track, update, and resolve support requests through a ticket management platform while maintaining clear documentation.</p><p>• Diagnose and address problems related to hardware performance, operating systems, software functionality, and user connectivity.</p><p>• Partner with the IT team on large-scale rollout efforts, office equipment moves, and other deployment-focused initiatives.</p><p>• Support user account and access-related activities in environments that utilize Active Directory.</p><p>• Work with tools such as ConnectWise and may interact with other service platforms including Jira, Autodesk, or ServiceNow as needed</p>

• Hands-on experience with PC builds, imaging, deployment, and workstation setup in a business environment.<br>• Practical knowledge of Windows operating systems, including Windows 10, and general desktop support procedures.<br>• Ability to troubleshoot hardware, software, and basic network connectivity issues efficiently.<br>• Experience managing service requests through a ticketing system and documenting technical work accurately.<br>• Familiarity with core IT infrastructure concepts, including device connectivity and cabling support.<br>• Working knowledge of Active Directory and standard end-user support tasks in Microsoft-based environments.<br>• Experience with ConnectWise is strongly preferred.<br>• Exposure to enterprise support tools such as Jira, Autodesk, ServiceNow, or similar platforms is a plus.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>