The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
We are looking for a skilled Desktop Support Analyst to join our team in Byron, New York. This contract position requires a proactive individual who excels in providing technical support and troubleshooting for hardware, software, and networking systems. The ideal candidate will play a pivotal role in ensuring smooth operations for both office and manufacturing environments while maintaining high standards of customer service.<br><br>Responsibilities:<br>• Configure and troubleshoot networking equipment, including switches, cabling, VLANs, and related setups.<br>• Install and set up hardware and workstations for office spaces and manufacturing facilities.<br>• Deploy Intune-managed devices and install necessary software to meet user needs.<br>• Assist in transitioning software applications from local servers to VMware or Azure platforms.<br>• Provide timely and effective technical support to end users, ensuring minimal disruptions.<br>• Manage and maintain Windows 10/11 systems, ensuring optimal performance and security.<br>• Utilize hardware imaging and deployment tools to streamline device setup and maintenance.<br>• Collaborate with team members on networking and system improvements.<br>• Deliver excellent customer service by addressing and resolving technical issues promptly.<br>• Document processes and solutions to enhance the efficiency of support operations.
<p>We are looking for a skilled QA Analyst to join our team in Southern California. In this long-term contract role, you will play a critical part in ensuring the quality and functionality of web and mobile applications. This position requires onsite work and offers an opportunity to collaborate with software engineers and business analysts to drive testing strategies and solutions.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive testing of web and mobile applications to ensure they meet performance expectations.</p><p>• Develop detailed test plans and test cases in collaboration with software engineers and business analysts.</p><p>• Execute system integration testing and user acceptance testing (UAT) following established guidelines.</p><p>• Utilize tools like Atlassian Confluence and Jira to document and track testing progress.</p><p>• Write advanced SQL queries and procedures to support testing activities.</p><p>• Provide analytics and reports detailing the progress and outcomes of testing efforts.</p><p>• Prepare and deliver business presentations to stakeholders regarding testing results and recommendations.</p><p>• Create clear, actionable testing instructions and communicate these effectively to QA staff.</p><p>• Adhere to Agile methodologies and demonstrate flexibility to accommodate occasional overtime.</p><p>• Ensure all testing processes align with enterprise-class software systems and infrastructure requirements.</p>
We are looking for a skilled Data Security Analyst to join a dynamic team in Mount Pleasant, Tennessee, within the plastics manufacturing industry. This is a Contract to permanent position where you will play a pivotal role in managing user accounts, ensuring security frameworks are upheld, and troubleshooting critical systems. As the sole onsite IT specialist, you will collaborate closely with external vendors while overseeing system security and compliance.<br><br>Responsibilities:<br>• Manage the onboarding and offboarding processes for user accounts, ensuring smooth transitions and secure access.<br>• Troubleshoot and support the organization's commerce platform, resolving technical issues as they arise.<br>• Collaborate with external vendors to maintain system functionality and manage vendor relationships effectively.<br>• Monitor and maintain security frameworks, including implementing firewalls, encryption programs, and compliance certifications.<br>• Provide technical support for wired, wireless, and network connectivity across various devices.<br>• Set up and maintain computer networks, assisting employees with IT-related challenges.<br>• Perform regular data and configuration backups to ensure system reliability.<br>• Maintain detailed inventory records for all company equipment and devices.<br>• Investigate and respond to security breaches, implementing solutions to mitigate risks.<br>• Configure and manage cloud computing environments, telecommunication systems, and network equipment.
<p>We are looking for a skilled Network Analyst II to join our team in Greater Cleveland, Ohio. In this role, you will be responsible for ensuring the efficient operation, security, and maintenance of network systems, servers, and related technologies. This position offers the opportunity to work with a diverse range of tools and platforms to support both technical infrastructure and organizational needs.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and manage network systems, including Microsoft Windows and Linux servers, hypervisor hosts, and virtualized environments.</p><p>• Monitor and secure routers, switches, storage solutions, and uninterruptible power supplies to ensure optimal performance.</p><p>• Administer and troubleshoot server software, ensuring smooth operations and addressing issues proactively.</p><p>• Manage data backups, replication processes, and test environments to safeguard critical information.</p><p>• Design, develop, and test disaster recovery plans to maintain business continuity.</p><p>• Provide advanced technical support for network connectivity and user applications, resolving complex issues efficiently.</p><p>• Set up and maintain audiovisual equipment such as projectors and video conferencing systems.</p><p>• Collaborate with medical device personnel to ensure seamless integration and support.</p><p>• Implement structured cabling solutions to maintain reliable network connections.</p>
<p><strong>Help Desk Analyst - Evening and Weekend Shift</strong></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Evening & Weekend Shift:</strong></p><ul><li><strong>Week 1:</strong> Tuesday-Thursday, 3 PM–12 AM; Friday-Saturday, 5 PM–12 AM </li><li><strong>Week 2:</strong> Wednesday-Saturday, 3 PM–12 AM </li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p><br></p>
We are looking for an experienced Security Analyst III to join our team in a long-term contract capacity. This role offers the opportunity to work remotely while contributing to the implementation and maintenance of robust cybersecurity measures within HR and Finance platforms. Based in Allentown, Pennsylvania, this position focuses on safeguarding systems, ensuring compliance, and enhancing overall security operations.<br><br>Responsibilities:<br>• Design, implement, and maintain security roles and authorizations within SAP systems, including SU24 and SU01.<br>• Evaluate and mitigate segregation of duties (SoD) risks using SAP Access Control modules.<br>• Secure custom transactions, RFCs, BAPIs, and other SAP developments to protect sensitive data.<br>• Collaborate with business process owners to align role designs with least privilege principles.<br>• Monitor security logs and conduct forensic investigations to address potential threats.<br>• Support the security configuration of Fiori and S/4HANA applications, including OData and catalog roles.<br>• Integrate SAP systems with identity management platforms such as EntraID, Okta, or Ping.<br>• Drive continuous improvements in security posture through proactive monitoring and remediation.<br>• Develop and enhance security configurations, procedures, and standards to ensure compliance.<br>• Stay updated on emerging security trends, vulnerabilities, and best practices to optimize system protection.
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Los Angeles, California. In this role, you will serve as the first point of contact for technical support, ensuring timely and effective solutions for hardware, software, and connectivity issues. This position requires a strong customer service focus, excellent troubleshooting skills, and the ability to support both Microsoft and Mac operating systems in a detail-oriented environment.</p><p><br></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Shift:</strong></p><ul><li><strong>Week 1:</strong> Sunday 8am - 5pm; Monday - Thursday 6am - 3pm</li><li><strong>Week 2:</strong> Sunday 8am - 5pm; Monday - Wednesday 6am - 3pm</li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming service desk inquiries and resolve technical issues related to hardware, software, and connectivity.</p><p>• Troubleshoot and resolve incidents involving Microsoft Windows 10, Active Directory, and other commonly used systems.</p><p>• Provide expert support for Microsoft Office Suite applications, including Word, Excel, and Outlook.</p><p>• Assist in maintaining user accounts, distribution lists, and mailboxes within Microsoft Exchange Administrator console.</p><p>• Support the deployment, setup, and maintenance of Dell computer hardware.</p><p>• Administer and troubleshoot mobile devices and applications used by the organization.</p><p>• Manage and prioritize multiple assignments in a fast-paced environment while maintaining a high level of accuracy.</p><p>• Collaborate with team members to ensure seamless integration and rollout of Mac devices for employees.</p><p>• Deliver exceptional customer service and maintain a high standard when interacting with a diverse user base.</p><p>• Learn and adapt to new software applications, including legal-specific platforms, as required.</p>
We are looking for an experienced IT Asset/Hardware Analyst to join our team on a long-term contract basis. In this role, you will support the management of IT assets and hardware within an enterprise environment, ensuring efficient operations and compliance with organizational standards. This position is based in Bonita Springs, Florida, and offers an opportunity to collaborate across various departments to meet business needs.<br><br>Responsibilities:<br>• Manage IT assets, including hardware inventory and software license agreements, to ensure accurate tracking and compliance.<br>• Provide technical support for desktop and laptop systems, utilizing a wide range of tools and technologies.<br>• Collaborate with management, technical teams, and business users to gather requirements and deliver solutions.<br>• Complete assigned tasks promptly and with precision, requiring minimal supervision.<br>• Work closely with team members to balance operational tasks, project work, and user requests.<br>• Coordinate and oversee IT-related projects as assigned, ensuring timely completion.<br>• Support and troubleshoot Microsoft Windows 10 and 11 operating systems, as well as Office 365 and other Microsoft products.<br>• Utilize ServiceNow or similar ticketing systems to manage and resolve technical issues.<br>• Communicate effectively with clients and team members through clear oral and written communication.<br>• Partner with different departments, including sales, marketing, finance, and customer support, to address IT-related needs.
<p><strong>Job Title: Business Analyst – Configuration Management </strong></p><p> <strong>Location:</strong> Remote (Must Work PST Hours)</p><p> <strong>Contract Role:</strong> 6 Months</p><p> <strong>Employment Type:</strong> Contract</p><p><strong>Overview:</strong></p><p> We are seeking a detail-oriented and collaborative <strong>Business Analyst</strong> to support Configuration Management initiatives. This role is focused on the seamless, rapid, and global implementation of components, BOMs (Bill of Materials), documents, and other product data that align with business strategies and supply chain requirements.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Create and manage product BOMs and process change orders using a Product Lifecycle Management (PLM) system.</li><li>Ensure timely part setup, BOM releases, and changes to support New Product Introduction (NPI) and ongoing operations.</li><li>Collaborate cross-functionally to understand requirements and develop functional designs and configurations.</li><li>Participate in continuous improvement efforts focused on systems, reporting, and data analysis.</li><li>Support the creation of data center physical space parts within the PLM system.</li></ul><p><br></p>
<p>We are looking for an PL/SQL Programmer Analyst to join our team in Albuquerque, New Mexico. This Contract-to-Permanent position offers the opportunity to work on critical systems by developing and maintaining Oracle databases, client-server applications, and integrated data solutions. The ideal candidate will bring a strong problem-solving mindset and technical expertise to ensure software quality, reliable information, and stable mission-critical applications.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain Oracle databases, tables, and client-server applications to support mission-critical systems.</p><p>• Design integrated solutions by applying systems analysis and problem-solving techniques to complex data challenges.</p><p>• Ensure the stability, security, and quality of applications and information across production environments.</p><p>• Create and maintain automation scripts for data processing, service integration, and reporting tasks.</p><p>• Analyze, transform, and load data into Oracle databases using ETL techniques.</p><p>• Implement and maintain database and application security best practices to safeguard sensitive information.</p><p>• Work with Linux operating systems, including command-line operations and shell scripting, to optimize workflows.</p><p>• Collaborate on the setup and maintenance of sFTP servers, security keys, and firewall rules.</p><p>• Provide technical expertise for programming in PL/SQL, Python, C++, R, and other languages as needed.</p><p>• Support probabilistic matching tools, client-server applications, and web-based reporting solutions.</p><p>Other duties as needed</p>
<p>Join a dynamic enterprise technology team as a key contributor focused on supporting and enhancing the organization’s SAP environment. In this role, you’ll act as a technical expert, collaborating with stakeholders across departments to ensure the SAP system aligns with evolving business needs. You’ll be instrumental in troubleshooting, optimizing processes, and driving continuous improvement initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide SAP system support and resolve user issues</li><li>Manage service tickets and communicate resolution status</li><li>Deliver training on SAP functions and internal standards</li><li>Maintain and improve master data quality</li><li>Manage user roles and authorizations</li><li>Keep documentation and user manuals current</li><li>Support system upgrades, module rollouts, and integrations</li><li>Participate in continuous improvement initiatives</li><li>Cross-train with other SAP analysts and contribute to team knowledge sharing</li></ul>
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Worcester, Massachusetts. This role involves hands-on technical support, where you will assist with hardware replacements and software installations. The ideal candidate will excel in troubleshooting and have a strong understanding of desktop systems and imaging processes.</p><p><br></p><p>Responsibilities:</p><p>• Replace and configure desktop machines -migrate from Windows 10 to Windows 11.</p><p>• Set up laptops, install necessary software, and ensure all systems are functioning correctly.</p><p>• Follow detailed instructions while adhering to company standards and protocols.</p><p>• Ensure all tasks are completed efficiently, including hardware imaging and software setup.</p><p>• Utilize Active Directory for account management and troubleshooting.</p><p>• Provide excellent customer service to employees during the transition process.</p>
<p>Our client is seeking a highly organized and detail-oriented Litigation Paralegal Analyst to join their Legal team. This is a fully remote, contract-to-hire opportunity offering the chance to work with a mission-driven organization that has been transforming lives for over 40 years.</p><p><br></p><p>If you're passionate about legal operations, thrive in fast-paced environments, and want to contribute to meaningful work that impacts real people, we want to hear from you!</p><p><br></p><p><strong>Requirements:</strong></p><ul><li>Must have prior remote work experience and be comfortable operating independently in a virtual environment.</li><li>In-house litigation experience is essential.</li><li>Provide litigation support in labor & employment, civil rights, sexual assault, real estate, and consumer law matters.</li><li>Review and analyze legal claims, demand letters, and subpoenas.</li><li>Identify, preserve, and collect records and electronically stored information using legal hold processes.</li><li>Pull records from HRIS and membership systems.</li><li>Organize, summarize, and analyze records and data.</li><li>Manage insurance claims reporting and respond to adjuster requests.</li><li>Maintain organized records across various lines of coverage.</li><li>Assist attorneys with internal/external complaints and government agency filings.</li><li>Support development of training and presentation materials using case metrics.</li><li>Serve as liaison for witnesses in litigation.</li><li>Perform legal research and draft basic legal documents using Lexis/Nexis templates.</li><li>Administer matter management, e-billing, and legal hold systems, including report creation and scheduling.</li><li>Support other legal projects and tasks as needed.</li></ul>
<p>We are looking for a detail-oriented Accounting Analyst to join our team on a long-term contract basis in Chattanooga, Tennessee. In this role, you will leverage your expertise in accounting processes and systems to enhance operational efficiency and streamline data integration. This is an excellent opportunity to contribute to impactful companywide projects. MUST HAVE ADAPTIVE PLANNING SOFTWARE EXPERIENCE.</p><p><br></p><p>Responsibilities:</p><p>• Utilize Adaptive Planning to support financial analysis and planning processes.</p><p>• Integrate Adaptive Planning with Power BI to enable seamless reporting and data visualization.</p><p>• Assist in transferring and organizing data between systems to ensure accuracy and efficiency.</p><p>• Collaborate with stakeholders to refine and prioritize tasks, optimizing workflows.</p><p>• Execute process-driven tasks to enhance operational efficiency, such as reorganizing data and streamlining procedures.</p><p>• Support the integration and alignment of new systems, ensuring smooth transitions.</p><p>• Analyze and improve accounting workflows, focusing on accounts payable and accounts receivable functions.</p><p>• Provide insights and recommendations to enhance financial reporting capabilities.</p><p>• Maintain clear documentation of processes and system changes.</p><p>• Work closely with cross-functional teams to ensure alignment and progress on key objectives.</p>
<p>We are looking for an experienced EDI Analyst to join our team on a contract basis. In this role, you will focus on managing and supporting EDI processes, ensuring seamless communication between trading partners, and maintaining compliance with established standards. The ideal candidate will be a proactive problem-solver with a strong technical background in EDI systems and a proven ability to work independently.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the implementation and maintenance of EDI systems, ensuring compliance with standards such as 850, 855, 856, and 810.</p><p>• Provide functional support for EDI-related issues, including troubleshooting and resolving break/fix scenarios.</p><p>• Collaborate with trading partners to manage onboarding processes and ensure smooth integration.</p><p>• Develop and maintain EDI mapping and documentation to support data exchange requirements.</p><p>• Serve as the primary point of contact for user support, addressing inquiries and resolving technical challenges.</p><p>• Analyze and optimize existing EDI processes to improve efficiency and reliability.</p><p>• Create and update technical specifications for EDI-related projects and enhancements.</p><p>• Work closely with internal and external stakeholders to ensure seamless data flow and process alignment.</p><p>• Stay updated on industry standards and best practices to maintain the integrity of EDI systems.</p>
We are looking for a detail-oriented Quality Assurance Analyst to join our team in Philadelphia, Pennsylvania. This role involves ensuring the accuracy and reliability of client-facing applications, internal software systems, and integrations with external platforms. The ideal candidate will collaborate closely with project teams to design, execute, and report on comprehensive testing initiatives while upholding high standards of quality.<br><br>Responsibilities:<br>• Plan and execute testing procedures to validate the functionality of client-facing applications, internal systems, and external integrations.<br>• Develop and implement both manual and automated test plans, including detailed test cases and test matrices.<br>• Prepare test data and define expected results to ensure thorough validation of system outputs.<br>• Identify, document, and communicate any issues or defects discovered during testing, adhering to established reporting processes.<br>• Collaborate with project teams to resolve identified issues and ensure timely closure.<br>• Create detailed reports and metrics to track testing progress and outcomes.<br>• Design and maintain regression test suites, incorporating automated test scripts.<br>• Conduct various types of testing, including functional, system, integration, regression, performance, and stress testing.<br>• Review requirement specifications to understand application functionality and participate in verifying the testability of requirements.<br>• Support change management functions and other tasks as assigned by the manager.
<p><strong>Job Summary:</strong></p><p> The Cybersecurity Analyst will safeguard the organization’s systems and data from cyber threats through continuous monitoring, analysis, and incident response. You will play a critical role in enhancing security posture across all digital assets.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor security alerts and analyze threats using SIEM tools.</li><li>Investigate and respond to security incidents and vulnerabilities.</li><li>Conduct risk assessments and recommend mitigations.</li><li>Manage endpoint protection, firewalls, and identity access systems.</li><li>Assist in security awareness training and compliance audits.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will provide essential IT support, ensuring smooth operations by addressing technical issues and assisting employees with their IT needs. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-oriented environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to support requests using platforms such as Jira and Zendesk.<br>• Configure and set up IT equipment, including laptops, for new and existing employees during onboarding or hardware upgrades.<br>• Diagnose and resolve technical issues involving laptops, monitors, printers, and other hardware, escalating complex cases as necessary.<br>• Manage support tickets effectively by prioritizing tasks and ensuring timely resolution.<br>• Participate in technical projects and coordinate resources to achieve project goals.<br>• Provide technical support for meetings and video conferencing using tools like Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, working from the office five days a week.<br>• Adhere to designated shift schedules and be available for overtime on weekdays and weekends when required.<br>• Perform additional IT-related tasks and responsibilities as assigned.
<p>We are looking for a skilled Cyber Security Analyst to join our team in Philadelphia, Pennsylvania. In this Contract-to-Permanent position, you will play a critical role in safeguarding the organization's information systems and assets against cyber threats. As part of a detail-oriented services environment, this role requires a proactive approach to identifying vulnerabilities, responding to security incidents, and enhancing the overall security posture. This is an ONSITE position in Philadelphia, PA - all candidates must be willing to go onsite.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and analyze security events and incidents to detect unauthorized activities or anomalies within the organization's systems.</p><p>• Collaborate with various teams to address security concerns and implement effective solutions.</p><p>• Respond to security incidents promptly, conduct thorough investigations, and recommend remediation strategies.</p><p>• Develop and deliver security awareness training programs to foster a culture of cybersecurity within the organization.</p><p>• Assist in the creation and enforcement of security policies, procedures, and best practices to protect critical assets.</p><p>• Provide actionable recommendations based on lessons learned from security incidents to enhance incident response processes.</p><p>• Utilize tools like Splunk and CrowdStrike to perform security-related tasks and monitor system health.</p><p>• Conduct vulnerability assessments and implement measures to mitigate risks.</p><p>• Stay up-to-date with evolving cybersecurity trends, threats, and technologies to ensure proactive defense measures.</p>
We are looking for an experienced Help Desk Analyst II to join our team in Dallas, Texas. In this role, you will provide technical support to users by addressing hardware, software, and network-related issues while maintaining a high standard of customer service. This position is ideal for someone who thrives in a fast-paced environment and has a strong understanding of IT systems, healthcare applications, and compliance protocols.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to hardware, software, network connectivity, printers, and specialized medical devices.<br>• Provide assistance and troubleshooting support for Electronic Health Record systems and healthcare applications, escalating complex issues as necessary.<br>• Deploy, configure, and manage computers, mobile devices, and peripherals while adhering to organizational security policies.<br>• Record detailed documentation of support requests, solutions, and follow-up actions in the IT ticketing system.<br>• Collaborate with team members to identify recurring problems and contribute to long-term IT system improvements.<br>• Educate users on security best practices, application usage, and effective self-help troubleshooting techniques.<br>• Participate in after-hours or on-call rotations to ensure continuous support availability.<br>• Utilize remote support tools and endpoint security measures to resolve user issues efficiently.<br>• Assist with compliance-related tasks, ensuring proper handling of protected health information.
<p>We are looking for an experienced IT Risk and Compliance SOC Analyst to join our team in LaVergne, Tennessee. In this role, you will play a critical part in safeguarding our organization's systems by monitoring, analyzing, and mitigating security threats. This position requires a proactive individual with expertise in cybersecurity tools and risk management practices.</p><p> </p><p> Responsibilities:</p><p>· Monitor and analyze suspicious activities using advanced tools to detect potential security threats.</p><p>· Manage and configure security solutions such as Trend Micro Vision One, Securonix, and CyberArk to enhance system protection.</p><p>· Oversee and maintain Fortinet firewalls, including FortiGate models 201F, 60E, and 60F, to ensure network security.</p><p>· Conduct vulnerability assessments using Nessus and implement remediation strategies to address identified risks.</p><p>· Administer and secure identity management systems, including Active Directory and Azure AD.</p><p>· Simulate and evaluate phishing attacks to improve organizational awareness and resilience against cyber threats.</p><p>· Investigate and respond to financial crime risks, including Anti-Money Laundering (AML) and Know Your Customer (KYC) protocols.</p><p>· Utilize FortiAnalyzer and FortiManager for comprehensive log analysis and reporting.</p><p>· Collaborate with cross-functional teams to implement and enforce IT security policies and compliance standards.</p><p>· Provide ongoing support and maintenance for Barracuda Spam Firewall and related security tools.</p>
We are looking for a highly skilled SAP HANA FI/CO Business Analyst to join our team in Houston, Texas. This role is ideal for someone who thrives in a dynamic environment and excels in solving complex challenges across SAP S/4HANA Public Cloud modules. The successful candidate will play a key role in optimizing business processes and ensuring seamless system functionality.<br><br>Responsibilities:<br>• Analyze and resolve complex issues within SAP S/4HANA Public Cloud modules, ensuring system stability and efficiency.<br>• Configure and customize SAP S/4HANA, including Fiori apps, workflows, and extensions, to meet business needs.<br>• Integrate core SAP modules such as Financial Accounting (FI), Controlling (CO), and Logistics to support end-to-end business processes.<br>• Implement and manage integrations with SAP tools like SuccessFactors and Ariba, as well as third-party systems using APIs and event-driven architectures.<br>• Collaborate with stakeholders to refine business processes using SAP Best Practices and embedded analytics.<br>• Lead the deployment of system updates and enhancements, following SAP Activate methodology for smooth transitions.<br>• Develop and deliver user training and documentation, including process flows and configuration guides.<br>• Monitor system performance using SAP Fiori dashboards and analytics, identifying and addressing risks proactively.<br>• Support service projects by optimizing financial tracking and resource allocation using SAP tools.<br>• Stay updated on SAP S/4HANA advancements, recommending innovative solutions to enhance system capabilities.
<p>We are looking for an experienced Business Analyst to join our team in Wichita, Kansas. In this role, you will play a critical part in optimizing supply chain processes, managing procurement strategies, and ensuring compliance across key operational systems. The ideal candidate will bring a strong analytical mindset and a proven ability to streamline business functions to support organizational growth and efficiency. If you are interested in this Business Analyst position and want to work with a dynamic organization please contact Melissa Valenzuela at 816-601-1192 for more details! </p><p><br></p><p>Responsibilities:</p><p>• Develop and execute procurement strategies to ensure cost-effective sourcing of raw materials and packaging.</p><p>• Evaluate supplier performance and maintain strong relationships to ensure quality, reliability, and cost control.</p><p>• Translate product demand forecasts into actionable production and purchasing plans.</p><p>• Oversee inventory management to maintain optimal stock levels for raw materials and finished goods.</p><p>• Administer enterprise systems to ensure data integrity and alignment across procurement, sales, and finance functions.</p><p>• Coordinate logistics for finished goods, including shipment scheduling, freight arrangements, and distribution.</p><p>• Generate and distribute detailed operational and financial reports for key stakeholders.</p><p>• Collaborate with cross-functional teams to align operational activities with organizational objectives.</p><p>• Identify opportunities to streamline business processes by leveraging tools such as NetSuite and Excel.</p><p>• Monitor key performance indicators (KPIs) to track progress, identify risks, and propose solutions.</p>
<p>We are looking for an experienced business analyst to join our remote team based in Portage, Michigan. In this long-term contract role, you will lead the development and support of enterprise-wide business intelligence systems, enabling data-driven decision-making across the organization. This position requires a proactive individual with strong problem-solving skills and the ability to work independently while collaborating with key stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Design and maintain enterprise-wide business intelligence applications and architecture to support organizational goals.</p><p>• Partner with senior management in both IT and business units to identify, prioritize, and fulfill data and information needs.</p><p>• Resolve complex technical challenges and optimize business intelligence tools for enhanced performance.</p><p>• Develop testing methodologies and criteria to ensure the reliability and effectiveness of business intelligence solutions.</p><p>• Provide training and coaching to users, empowering them to utilize business intelligence tools for improved decision-making.</p><p>• Establish and implement standards, policies, and procedures for business intelligence systems and tools.</p><p>• Monitor and improve data quality by developing metrics and frameworks that ensure accuracy and consistency.</p><p>• Conduct research on emerging technologies and create business cases for innovative enterprise-wide solutions.</p><p>• Collaborate effectively across teams to align business intelligence solutions with organizational objectives.</p>
