We are in search of an IT Compliance (IT Security) Analyst to join our team, based in Huntington Woods, Michigan. In this role, you will be tasked with ensuring the integrity of our IT systems, managing cyber risks, and maintaining compliance with relevant standards and regulations. You will be working within the cybersecurity industry, utilizing your skills in Checkpoint, Cisco ASA, Cisco Technologies, Cloud Technologies, and Firewall Technologies. <br><br>Responsibilities:<br><br>• Analyzing and assessing potential IT risks and implementing strategies to mitigate these risks<br>• Conducting regular audits to ensure IT systems are functioning optimally and securely<br>• Utilizing Checkpoint and Cisco ASA technologies to enhance our cybersecurity measures<br>• Managing and maintaining configuration in line with industry standards and company requirements<br>• Utilizing Cloud Technologies and Firewall Technologies to safeguard our IT systems<br>• Implementing and managing AWS Technologies within our IT systems<br>• Conducting risk analysis and risk assessments to identify potential vulnerabilities<br>• Ensuring compliance with SOX - Sarbanes-Oxley regulations<br>• Developing and implementing backup planning to protect data and ensure business continuity<br>• Managing cyber security measures to protect against potential threats.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in Cedar Rapids, Iowa. In this role, you will provide comprehensive IT support across desktop hardware, software, networking, and systems, ensuring smooth operation and troubleshooting for our organization. </p><p><br></p><p><strong>Position: IT INFRASTRUCTURE SUPPORT ANALYST - Skills ranging from desktop, hardware, software, networking, systems and more</strong></p><p><strong>Location: Territory includes: Cedar Rapids, Iowa City, and Muscatine, Iowa</strong></p><p><strong>Salary: $50,000 - 65,000 + FULL BENEFITS + COMPANY CAR 24x7</strong></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy - Technology Practice Director with Robert Half - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p><br></p><p>Robert Half is looking for an IT INFRASTRUCTURE SUPPORT ANALYST professionals for a permanent direct hire full time position for the Cedar Rapids - Iowa City - Muscatine Corridor <strong>(this would be your territory using a COMPANY CAR!)</strong> This individual will work for a small to medium sized client company who is a leader in their space.</p><p><br></p><p>In this role you will apply your array of IT Infrastructure support and trouble-shooting skills ranging from desktop, hardware, software, networking, systems and more. Tremendous opportunity to continue to grow your IT career, learn more, be supported and obtain excellent compensation + <strong>full benefits + company car, no overnight travel. This position is core business hours, Monday thru Friday.</strong></p><p><br></p><p>It is a perfect time to bring your expertise to this IT INFRASTRUCTURE SUPPORT ANALYST within the Muscatine, Iowa City, and Cedar Rapids, IA area. You will be a part of a thriving and stable organization and have the opportunity advancement and growth. Exceptional benefits!</p><p><br></p><p>Requirements:</p><p>• Consideration given to candidates with degree and 1+ year experience to non-degree candidates with 3+ years or more of experience in prior desktop support, network and or system experience:</p><p>○ Windows XP/7/10, Server 2003 - 2016, DNS, CHCP, LAN, Networking, routers, switches, desktop support, hardware, software, other</p><p>• Must be self-directed, continuous learner, with good customer service skills</p><p>• Clean driving record and ability to pass a background check</p><p><br></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 319-362-8606 or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***We are looking for an experienced Desktop Support Analyst to join our team in Muscatine, Iowa. In this role, you will provide technical support for a variety of IT systems, including desktop hardware, software, and networking solutions. This position offers an excellent opportunity to develop your career in a stable and supportive environment, with competitive compensation and benefits.</p>
<p><strong><u>Responsibilities:</u></strong></p><p><strong>Commissions and Spiffs Analysis:</strong></p><ul><li>Track and validate all payroll changes (new hires, terminations, promotions, and transfers) to ensure these changes are accurately factored into the monthly commission calculations.</li><li>Assist in preparing monthly commission statements, including those generated via our automated system or manually in Excel.</li><li>Support the processing, reporting, and analysis of commission payroll for monthly payouts, working with management to confirm accuracy and make adjustments as needed.</li><li>Research compensation issues or disputes and provide analysis to facilitate resolution.</li><li>Prepare monthly commission reconciliations and assist with other ad hoc reporting/analysis</li><li>Assist with annual commission contract and schedule administration.</li></ul><p><br></p><p><strong>Corporate Reporting and Analysis:</strong></p><ul><li>Assist with the implementation and automation of consolidated monthly reporting, including commentary in BI tools/systems, to provide post-close insights on notable variances and financial/non-financial KPIs.</li><li>Compile, analyze, and report financial, sales, and statistical data (such as sales, expenses, operating working capital, performance flash reporting, cash forecasting, capital expenditures, and operating statistics) from multiple systems.</li><li>Collaborate with department managers and senior staff to provide quantitative financial analysis of operational and financial data in support of strategic growth, including the creation of dashboards and ongoing reporting for future use.</li><li>Demonstrate the ability to conduct analysis and complete tasks with limited supervision, maintaining a solutions-oriented attitude when tackling new projects.</li></ul><p><br></p><p><strong>Other Tasks and Responsibilities:</strong></p><ul><li>Take the initiative to collaborate with various business segments to identify ways the finance department can further support business needs, implementing related projects and reports as necessary for ongoing support.</li><li>Partner with management to plan and improve systems and processes, including expanding current BI tools for streamlined reporting.</li><li>Serve as a backup for other analyst responsibilities as directed by finance management.</li><li>Collaborate with the Director of Finance and various department managers on complex projects.</li><li>Work cooperatively with others and comply with all company policies and procedures. Perform other duties as assigned.</li></ul>
<p>We are seeking a <strong>Tier 2 Help Desk Analyst</strong> to join our growing IT support team. In this role, you’ll be the escalation point for Tier 1 technicians, providing advanced technical support and troubleshooting for hardware, software, and network-related issues. This is an excellent opportunity for someone looking to deepen their IT expertise and grow into systems or network administration.</p><p>Key Responsibilities</p><ul><li>Act as the primary point of escalation for Tier 1 support issues, ensuring timely resolution.</li><li>Troubleshoot and resolve issues related to Windows/Mac OS, Active Directory, Microsoft 365, VPN, and basic networking.</li><li>Manage service tickets in [ServiceNow/Jira/other ITSM tool], maintaining SLAs and clear documentation.</li><li>Support end-users with software installations, hardware setups, and system configurations.</li><li>Perform account management tasks including password resets, permissions, and group policy troubleshooting.</li><li>Collaborate with Tier 3/Infrastructure teams to escalate complex issues and contribute to root cause analysis.</li><li>Create and maintain technical documentation, knowledge base articles, and user guides.</li></ul><p><br></p>
<p>We are looking for a skilled Cyber Security Analyst to join our team in Philadelphia, Pennsylvania. In this Contract-to-Permanent position, you will play a critical role in safeguarding the organization's information systems and assets against cyber threats. As part of a detail-oriented services environment, this role requires a proactive approach to identifying vulnerabilities, responding to security incidents, and enhancing the overall security posture. This is an ONSITE position in Philadelphia, PA - all candidates must be willing to go onsite.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and analyze security events and incidents to detect unauthorized activities or anomalies within the organization's systems.</p><p>• Collaborate with various teams to address security concerns and implement effective solutions.</p><p>• Respond to security incidents promptly, conduct thorough investigations, and recommend remediation strategies.</p><p>• Develop and deliver security awareness training programs to foster a culture of cybersecurity within the organization.</p><p>• Assist in the creation and enforcement of security policies, procedures, and best practices to protect critical assets.</p><p>• Provide actionable recommendations based on lessons learned from security incidents to enhance incident response processes.</p><p>• Utilize tools like Splunk and CrowdStrike to perform security-related tasks and monitor system health.</p><p>• Conduct vulnerability assessments and implement measures to mitigate risks.</p><p>• Stay up-to-date with evolving cybersecurity trends, threats, and technologies to ensure proactive defense measures.</p>
<p>We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.</p><p>• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.</p><p>• Manage and maintain system configurations, ensuring optimal performance and user accessibility.</p><p>• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.</p><p>• Support mobile devices, including Android and Apple products, ensuring seamless functionality.</p><p>• Collaborate with team members to implement and manage Cisco and Citrix technologies.</p><p>• Perform regular maintenance and updates for Dell hardware and other computer systems.</p><p>• Ensure proper documentation of support activities and resolutions for future reference.</p><p>• Monitor and address system alerts to prevent potential disruptions.</p><p>• Deliver excellent customer service while adhering to company standards and best practices.</p>
We are looking for a dedicated Service Desk Analyst to join our team on a long-term contractual basis in Nashville, Tennessee. In this role, you will provide exceptional technical support and customer service to ensure smooth operations within a manufacturing environment. Your expertise in troubleshooting, communication, and problem-solving will play a key role in supporting end users and maintaining system functionality.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and network issues for end users in a timely manner.<br>• Deliver exceptional customer service by addressing inquiries and resolving technical problems effectively.<br>• Troubleshoot and resolve issues related to laptops, mobile devices, and computer hardware.<br>• Assist with deploying and configuring PCs, operating systems, and mobile devices.<br>• Support ITSM processes and maintain accurate documentation of incidents and resolutions.<br>• Collaborate with team members to identify and implement improvements to service desk operations.<br>• Conduct training sessions for users to enhance their understanding of technical systems and processes.<br>• Review and maintain quality standards for technical support and customer interactions.<br>• Utilize REST API tools and other resources to provide advanced technical assistance.<br>• Provide production support within the manufacturing environment, ensuring minimal disruption to operations.
We are looking for a skilled Programmer Analyst to join our Student Systems team in Burlington, Vermont. This position involves supporting and enhancing software systems critical to the operations of students, faculty, and staff at the University. The role requires involvement in all stages of the software development lifecycle, from initial analysis and design to deployment and ongoing maintenance, ensuring applications are efficient, secure, and meet organizational needs.<br><br>Responsibilities:<br>• Collaborate with internal teams and external vendors to support and improve enterprise software solutions.<br>• Conduct research and analysis to design and develop applications that meet organizational requirements.<br>• Maintain and enhance existing systems, including Ellucian Banner, ensuring optimal functionality.<br>• Assist in the implementation of next-generation student information systems.<br>• Automate processes to improve efficiency and reduce manual effort.<br>• Ensure the accuracy, security, and timely flow of data across systems.<br>• Troubleshoot and resolve technical issues effectively to minimize disruptions.<br>• Develop Java-based web services and work with relational databases.<br>• Provide technical support for enterprise-wide applications and middleware tools.<br>• Stay updated on emerging technologies relevant to student information systems.
<p><strong>Job Title: </strong>Financial Analyst</p><p><strong>Location:</strong> Hartford County / Hybrid </p><p><strong>Position Type:</strong> Full Time/Permanent Position</p><p><strong>Recruiter Contact</strong>: Sal Fiorillo - Sal.Fiorillo@Roberthalf</p><p><strong>Reference</strong>: SF0013279352</p><p><br></p><p><strong>WHY WE LIKE THIS ROLE / COMPANY</strong>: </p><ul><li><strong>Culture – very collaborative team</strong>, great place to work and a client we have placed many professionals with! We have made multiple placements over the recent years and they are all still there doing well across different teams! </li><li><strong>Amazing office and facilities: </strong>Outdoor pickleball court, putting green, beautiful gym that people use on their lunch breaks! </li><li><strong>Strong benefit package</strong>– competitive MDV plans, paid volunteer time off, 5% dollar for dollar match on 401k! </li><li><strong>Growth potential!</strong> Lots of exposure to management team in an organization that continues to grow at a rapid pace. </li><li>Tenure - <strong><em>Reporting into someone who has been with organization for 30 years! </em></strong>Great leader to grow under! </li></ul><p><strong>Key Responsibilities</strong></p><ul><li>This role blends banking operations, treasury systems management, and cash management with a strong focus on data analytics and process improvement. </li><li>Administer bank accounts, access, and authorizations; conduct governance audits.</li><li>Manage and analyze bank fees; prepare budgets and trend reports.</li><li>Oversee treasury technology platforms (system configuration, reporting, troubleshooting, upgrades).</li><li>Partner with banks to evaluate and implement new products, systems, and processes.</li><li>Support cash positioning, forecasting, wire transfers, and related accounting.</li><li>Participate in acquisitions/divestitures, system implementations, and disaster recovery planning.</li><li>Create process documentation, dashboards, and management reports.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor’s degree in Accounting, Finance, or related field; 3+ years in an analytical role</li><li><strong>Advanced Excel skills</strong> (pivot tables, complex formulas, data modeling) and experience with Power BI, queries, dashboards, and report writing.</li><li>Strong analytical abilities with proven data summarization and visualization skills.</li><li><strong>Soft skills that stand out</strong>: collaborative, self-starter, team-oriented, eager to learn and grow, organized, and adaptable.</li><li>Treasury/banking experience is a plus!</li></ul>
<p>Accounts Receivable Analyst Job Description - Baytown, Texas (SAP Required) Are you detail-oriented, organized, and analytical? Do you have experience in accounts receivable and a knack for leveraging SAP to drive efficiency? A growing company in Baytown, Texas, is seeking an Accounts Receivable Analyst to join their team. If you specialize in managing payment collections, reconciling accounts, and enjoy working in a dynamic and fast-paced environment, this role may be the perfect fit for you.</p><p><br></p><p>Key Responsibilities: </p><p>1. Accounts Receivable Management: Process daily invoices and bills, monitor outstanding balances, and manage collections to ensure timely payments. </p><p>2. Dispute Resolution: Identify and resolve discrepancies on customer accounts while maintaining strong communication with internal and external teams. </p><p>3. Reconciliation: Perform account reconciliations and investigate variances to ensure financial accuracy. </p><p>4. Reporting: Prepare and analyze accounts receivable reports, aging summaries, and cash flow forecasts for management review. </p><p>5. Customer Communication: Maintain detail oriented relationships with clients regarding payment updates or account status. </p><p>6. SAP Utilization: Use SAP systems to track invoices, credit memos, and payments; continuously improve systems processing. </p><p>7. Compliance: Ensure adherence to company policies, finance regulations, and full compliance with audit requirements. </p><p>8. Cross-Functional Collaboration: Work closely with sales, customer service, and operations teams to streamline processes.</p>
<p>We are looking for a skilled Investment Analyst to join our dynamic investment team in Fort Worth, Texas. This role involves analyzing and reporting investment performance across portfolios, ensuring accuracy and compliance with industry standards. The ideal candidate thrives in a collaborative environment, possesses exceptional analytical skills, and is proficient in Excel and portfolio management systems.</p><p><br></p><p>Responsibilities:</p><p>• Calculate and evaluate investment performance across multiple portfolios and asset classes.</p><p>• Ensure performance data complies with industry standards, including Global Investment Performance Standards (GIPS).</p><p>• Compile detailed performance reports for internal stakeholders and external clients on a monthly, quarterly, and annual basis.</p><p>• Manage and validate performance data using Excel and portfolio management systems, such as Indata.</p><p>• Collaborate with portfolio managers, compliance teams, and accounting personnel to support reporting and audit processes.</p><p>• Investigate and resolve discrepancies or anomalies in investment performance data.</p><p>• Drive process improvements by automating and streamlining performance reporting workflows.</p><p>• Provide support for ad hoc performance-related projects and special reporting requests.</p>
We are looking for an experienced IT Support Analyst to join our team in Columbia, South Carolina. In this role, you will provide technical assistance to end-users, ensuring systems and devices operate seamlessly across multiple locations. If you excel in problem-solving and have a passion for technology and customer service, we invite you to contribute to our dynamic IT environment.<br><br>Responsibilities:<br>• Deliver comprehensive technical support to end-users, addressing and resolving hardware, software, and IT-related issues via a ticketing system.<br>• Escalate unresolved or complex technical problems to the IT Director for advanced troubleshooting.<br>• Install, configure, upgrade, and maintain hardware, software, and peripheral devices for both onsite and remote users.<br>• Manage user accounts by creating, modifying, and disabling access while adhering to internal security policies.<br>• Ensure adherence to IT security protocols and organizational policies to safeguard systems and data.<br>• Provide onsite IT support at branch locations, requiring occasional travel.<br>• Monitor endpoint management systems and ensure the proper functioning of backup processes.<br>• Collaborate with third-party vendors to address warranty and technical service needs.<br>• Assist with onboarding new employees, delivering user training, and contributing to IT-related projects.
<p>We are looking for a skilled Lead Security Analyst! You will play a key part in leading and safeguarding infrastructure environments while ensuring optimal system performance and security. This position offers the opportunity to collaborate with cross-functional teams, implement advanced cybersecurity solutions, and contribute to service delivery excellence. MUST HAVE deep involvement in endpoint protection, patching, system monitoring, secure remote access, and backup/disaster recovery AND has served on a tier 2/3 escalation team that included firewalls, Windows Server, and network administration. If this sounds like you, <strong>apply now, call 319-362-8606, or email your resume direct to Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn). </strong></p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Deploy and manage solutions for endpoint protection, secure remote access, system monitoring, patching, and disaster recovery.</p><p>• Perform regular maintenance of managed services infrastructure, including software updates, license renewals, and system optimization.</p><p>• Investigate and resolve Tier 2 and Tier 3 technical issues.</p><p>• Experience with SOW's and SLA's</p><p>• Support vulnerability management efforts by identifying, tracking, and aiding in the remediation of security risks across managed environments.</p><p>• Research and recommend new technologies to enhance technologies.</p><p>• Work closely with network engineers and other teams to resolve complex service incidents and technical challenges.</p><p>• Develop and maintain accurate documentation</p><p>• Coordinate with vendors to address advanced issues, acting as a liaison between internal teams and external providers.</p><p>• Monitor and respond to security alerts, collaborating with internal teams and external vendors to address threats quickly and effectively.</p><p><br></p><p><strong>Apply now, call 319-362-8606, or email your resume direct to Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn). </strong></p>
<p>We are looking for an experienced IT Compliance Analyst to join our team in Dallas, Texas. This long-term contract position offers the opportunity to work with cutting-edge security tools and practices, ensuring the safety and integrity of our organization's systems and data. The ideal candidate will have a strong background in security technologies, incident response, and compliance with industry standards.</p><p><br></p><p><strong>POSITION: IT COMPLIANCE ANALYST</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS - ONSITE</strong></p><p><strong>DURATION: 12 MONTHS</strong></p><p><strong>RATE: $35 - $41/HOUR</strong></p><p><br></p><p><strong><u>Responsibilities</u></strong>:</p><ul><li>Point of contact for identified IT risk and vulnerabilities, tracking from identification through remediation and closure.</li><li>Support audits and assessments to evaluate compliance with regulatory requirements (e.g., HIPAA, HITRUST, SOX).</li><li>Collaborate with IT and business teams to identify and document compliance and IT risk issues.</li><li>Contribute to monitoring and reporting on compliance and IT risk status.</li></ul><p><br></p>
<p>JOB DESCRIPTION</p><p><br></p><p>Under the direction of the IT Director, the IT Support Specialist performs a variety of technology support functions. They are responsible for ticket escalation and general software support, hardware (laptops, desktops, printers, and phones), and training. They are also responsible for working with vendors and resolving system issues.</p><p><br></p><p>ESSENTIAL DUTIES</p><p>• Provide advanced technical and informational assistance to users of the client’s computer systems in a timely, accurate, and courteous manner.</p><p>• Assist with the installation, configuration and support of Windows-based equipment and applications in our network environment.</p><p>• Assist with the setup and execution of video conferences & events.</p><p>• Assist users with using Zoom, Microsoft Teams and other video and teleconference platforms.</p><p>• Perform routine support on computers, printers, and other peripherals, including but not limited to connecting to wireless networks, clearing paper jams, replacing toner cartridges, relocation and/or setup of computer equipment.</p><p>• Provides timely resolution of all incident tickets.</p><p>• Install new software packages on Firm computers and assist users with getting started and becoming self-sufficient with firm technology.</p><p>• Complete office setups and relocations as necessary.</p><p>• Assist with documentation and inventory of hardware & software as necessary.</p><p>• Adhere to the clients technology standards, data protection and security awareness policies and procedures.</p><p>• Assist with equipment procurement for events through third parties.</p><p>• Monitor depositions, meetings or similar proceedings through various virtual platforms and provide technical support as well as assisting the clients, videographers, and court reporters regarding various issues that occur.</p><p>• Keep manager informed on the status of work/projects, problem areas and customer satisfaction.</p><p>• Performs other duties as assigned.</p><p><br></p><p>SKILLS NEEDED TO BE SUCCESSFUL</p><p>• Ability to communicate effectively both orally and in writing with computer users regarding problems and questions.</p><p>• Excellent customer services skills and the ability to work in a challenging environment.</p><p>• Knowledge of video conferencing systems and web conferencing equipment and systems.</p><p>• Ability to work well in a team and independently.</p><p>• Ability to understand and translate technical material for non-technical users.</p><p>• Excellent organizational skills for prioritizing projects.</p><p>• Thorough knowledge of Microsoft Windows and Microsoft Office Suite.</p><p>• General knowledge of PC LANs and networks including Windows.</p><p>• Ability to quickly learn new applications and upgrades to existing applications.</p><p>EDUCATION AND EXPERIENCE</p><p>• Previous experience in the legal field is desired.</p><p>• Minimum 3 years of experience in a Windows and network environment.</p><p>• Associate or bachelor’s degree is not required but preferred.</p><p>• Certifications not required but preferred.</p><p>• Ability to understand procedures and instructions specific to the area of IT.</p>
<p>We are seeking a detail-oriented and data-savvy professional to lead a short-term project focused on data cleanliness, readiness, and analytics. This role will be responsible for managing master data across systems (JDE, Vendor Master, Salesforce), collaborating with cross-functional teams, and leveraging Power BI to deliver insights and maintain data integrity.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Own and maintain master data records in ERP/CRM systems (JDE, Salesforce).</li><li>Ensure data accuracy, consistency, and completeness across platforms.</li><li>Collaborate with Supply Chain, Product Management, Finance, Operations, Procurement, Sales, and IT to align data needs.</li><li>Monitor data workflows and resolve discrepancies across business units.</li><li>Lead data cleansing, migration, and enrichment efforts.</li><li>Perform regular audits and data quality checks.</li><li>Develop and enforce data governance policies and SOPs.</li><li>Generate dashboards and reports using Power BI to track data quality KPIs.</li><li>Support system upgrades and process improvements related to master data.</li><li>Train internal users on data standards and best practices.</li></ul><p>Required Skills:</p><ul><li>Power BI: Strong experience in modeling, analytics, and dashboard creation.</li><li>Excel: Intermediate proficiency (VLOOKUPs, pivot tables, data modeling).</li><li>Experience working with large datasets and maintaining data integrity.</li><li>Strong analytical acumen and attention to detail.</li></ul><p>Preferred Skills:</p><ul><li>Excellent interpersonal skills; able to work effectively across teams.</li><li>Experience with a large ERP such as Oracle, JDE, SAP</li><li>Familiarity with data governance frameworks.</li></ul><p><br></p><p>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.</p>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.</p><p>• Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.</p><p>• Administer and support virtualized environments using VMware and Hyper-V.</p><p>• Manage backup and recovery solutions, with a focus on Veeam.</p><p>• Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.</p><p>• Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.</p><p>• Support multiple client environments, adapting to diverse business processes and infrastructure setups.</p><p>• Create and maintain technical documentation, including troubleshooting guides and procedural workflows.</p><p>• Collaborate in project work such as system upgrades, migrations, and client onboarding.</p><p>• Communicate effectively with end users, providing clear updates and technical guidance.</p>
We are looking for a dedicated Help Desk Analyst I to join our team in Milwaukee, Wisconsin. In this role, you will provide essential technical support for desktop and mobile devices, ensuring smooth and secure operations for end-users. This is a long-term contract position that offers the opportunity to collaborate with other IT teams and contribute to maintaining high standards of performance and reliability.<br><br>Responsibilities:<br>• Deliver front-line technical support to end-users, addressing hardware, software, and peripheral issues.<br>• Install, configure, and manage desktop and laptop systems, operating environments, and standard applications.<br>• Set up and maintain peripheral devices such as printers, monitors, and projectors.<br>• Perform routine system tasks, including imaging, patch management, and software updates to ensure optimal performance and security.<br>• Log incidents, service requests, and solutions in the IT service management system for tracking and reporting purposes.<br>• Provide end-user training and guidance on technology best practices and security protocols.<br>• Collaborate with infrastructure, security, and application teams to resolve complex technical issues.<br>• Support and maintain displays and projectors in meeting rooms to ensure functionality.<br>• Troubleshoot basic networking issues using appropriate tools and methods.
IT Helpdesk Technician<br><br>Position Overview:<br>We are seeking a dedicated and customer-focused IT Helpdesk Technician to join our team. The IT Helpdesk Technician will serve as the first point of contact for employees or clients experiencing technical issues. In this role, you will troubleshoot and resolve hardware, software, and network problems, ensuring that end-users receive effective and timely support. This is a great opportunity to work in a dynamic environment where communication skills and a proactive approach to problem-solving are highly valued.<br><br>Key Responsibilities:<br><br>Provide first-level technical support to end-users via phone, email, and in-person interactions.<br>Diagnose and troubleshoot hardware, software, and network issues, escalating more complex problems to higher-level support teams when necessary.<br>Install, configure, and maintain computer systems, software, printers, and other peripherals.<br>Assist users with password resets, software navigation, and general technology-related inquiries.<br>Maintain accurate records of reported issues, actions taken, and resolutions in the helpdesk ticketing system.<br>Perform regular system updates, patches, and backups as directed by the IT team.<br>Educate end-users on best practices for hardware and software usage to minimize recurring issues.<br>Contribute to IT documentation, including creating user guides and maintaining an updated knowledge base.<br>Collaborate with the IT team to identify and implement process improvements to increase helpdesk efficiency.<br>Qualifications:<br><br>Associate degree in Information Technology, Computer Science, or a related field (or equivalent work experience).<br>Previous experience in an IT support or helpdesk role preferred.<br>Strong knowledge of Windows and MacOS operating systems.<br>Familiarity with hardware troubleshooting, including laptops, desktops, and peripherals.<br>Basic understanding of network concepts, such as TCP/IP, DNS, and VPNs.<br>Proficiency in Microsoft Office 365 and common business software.<br>Exceptional communication and interpersonal skills with a customer-oriented mindset.<br>Ability to work both independently and collaboratively in a fast-paced environment.<br>Strong organizational skills with attention to detail and the ability to prioritize tasks.<br>Additional Requirements:<br><br>Availability to occasionally work after hours or weekends to address critical IT issues or to participate in system upgrades.<br>Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.<br>This position offers an excellent opportunity to build your IT skill set while contributing to a growing team and supporting the organization’s day-to-day operations.
We are looking for a skilled Security Analyst II to join our team in Allentown, Pennsylvania. In this role, you will play a critical part in safeguarding the confidentiality, integrity, and availability of information systems within the organization. This is a long-term contract position that offers a hybrid work schedule, combining in-office collaboration with remote flexibility.<br><br>Responsibilities:<br>• Design and implement cybersecurity architecture and processes to mitigate risks while supporting business objectives.<br>• Ensure the protection of sensitive information by monitoring and enhancing security measures.<br>• Provide leadership in the development of innovative solutions to address emerging cybersecurity challenges.<br>• Collaborate with internal stakeholders to align security processes with business needs and ensure compliance.<br>• Offer guidance and coordination to Business Unit and IT management on cybersecurity audits and assessments.<br>• Stay updated on advancements in IT security tools, techniques, and certifications to strengthen the organization's security posture.<br>• Conduct high-level research to recommend strategic cybersecurity initiatives that address company-wide concerns.<br>• Advocate for cybersecurity best practices within the organization and manage relationships with external vendors.<br>• Escalate unresolved security exposures and compliance issues to management as necessary.<br>• Contribute to securing both traditional IT systems and operational technology (OT) environments.
<p>We are looking for an experienced and resourceful Sr. Desktop Support Analyst to join our team. This role demands deep expertise in Microsoft technologies, strong troubleshooting capabilities, and the ability to work independently while thriving in a collaborative environment. The ideal candidate will be a hands-on problem solver with a passion for delivering high-quality technical support across a diverse range of systems and devices.</p><p><br></p><p><br></p><ul><li>Deliver Tier III technical support for desktops, laptops, mobile devices, monitors, and enterprise applications.</li><li>Diagnose and resolve complex hardware and software issues, ensuring minimal disruption to end users.</li><li>Manage and support Microsoft 365 applications, Teams, and Active Directory environments.</li><li>Perform imaging, deployment, and refresh of computers using tools like Microsoft SCCM.</li><li>Configure, maintain, and support Dell hardware, including warranty-related services.</li><li>Administer mobile device management using platforms such as AirWatch, ensuring seamless integration and performance.</li><li>Provide expert-level support for Windows 11 systems, optimizing performance and compatibility.</li><li>Maintain accurate and up-to-date documentation within the organization’s knowledge base.</li><li>Collaborate with cross-functional teams to identify root causes and implement long-term solutions for recurring technical challenges.</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com)</p>
We are looking for a skilled Desktop Support Analyst to join our team in Princeton, New Jersey, within the automotive industry. In this role, you will be responsible for ensuring smooth operation of desktop systems, software applications, and hardware across dealership locations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a dynamic environment.<br><br>Responsibilities:<br>• Install, configure, and troubleshoot Windows 10/11 operating systems, Microsoft 365 applications, dealership-specific software, and hardware peripherals.<br>• Collaborate with engineering and networking teams to address basic network tasks, including patch panel work, switch replacements, and resolving cabling issues.<br>• Respond promptly to technical emergencies and resolve critical incidents efficiently.<br>• Participate in the on-call rotation, including one evening per week and one Saturday every five weeks.<br>• Maintain detailed documentation of systems and ensure regular updates to minimize downtime.<br>• Travel to various dealership locations to provide onsite technical support and troubleshooting.<br>• Apply creative problem-solving techniques to resolve technical issues effectively and efficiently.
<p>Robert Half is seeking a proactive and skilled IT Support Specialist to provide high-quality technical support across hardware, software, and network systems. The ideal candidate will be responsible for resolving Tier 1 and Tier 1.5 tickets, performing deeper diagnostics, and escalating issues as needed. This position requires strong analytical abilities, excellent customer service skills, and the capacity to handle multiple demands in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and troubleshoot Tier 1 and escalated Tier 1.5 tickets related to hardware, software, and networking issues.</li><li>Conduct diagnostics and resolution for operating systems (Windows/Mac), Microsoft Office 365, Active Directory, and common business applications.</li><li>Manage user accounts by handling password resets, account provisioning, and access control tasks.</li><li>Provide support for endpoint security, including antivirus updates and patch management.</li><li>Escalate unresolved issues to Tier 2 or the appropriate teams while delivering clear and detailed documentation.</li><li>Collaborate with internal IT staff to identify trends in recurring issues and recommend improvements.</li><li>Update and maintain internal knowledge bases and documentation resources.</li><li>Offer remote support and occasional on-site help based on organizational needs.</li><li>Assist with basic system administration tasks, such as group policy updates and software installations.</li></ul>
We are looking for a dedicated Collections Analyst to join our team in Moore, South Carolina. In this long-term contract position, you will play a critical role in managing complex accounts receivable portfolios and collaborating with internal teams to optimize the invoice-to-cash process. This hybrid role requires both analytical skills and strong communication abilities to resolve issues, improve processes, and build lasting relationships with customers and colleagues.<br><br>Responsibilities:<br>• Oversee and manage strategic or high-risk accounts, ensuring receivables are analyzed and prioritized effectively to meet objectives.<br>• Conduct detailed account analysis to identify trends, root causes of issues, and implement actionable solutions to improve outcomes.<br>• Develop and execute plans to address account challenges, coordinating resources within the accounts receivable function to ensure successful resolution.<br>• Lead or participate in cross-functional meetings to address problems, enhance processes, and provide training to colleagues.<br>• Negotiate with customers or internal stakeholders to resolve billing discrepancies and payment disputes, achieving mutually beneficial outcomes.<br>• Manage accounts with complex requirements, such as multi-currency transactions, EDI processing, or outsourced collections support.<br>• Provide guidance and training to third-party partners supporting accounts receivable functions as needed.<br>• Act as a subject matter expert by testing, documenting, and training on systems that support accounts receivable processes.<br>• Respond promptly to customer inquiries, addressing concerns related to billing or payment discrepancies.<br>• Collaborate with IT and leadership teams to define and improve systems and processes that enhance accounts receivable operations.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
