We are looking for a Customer Service Representative to support customers and deliver responsive service from Farmington, New York. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping resolve customer concerns. The role focuses on managing customer interactions by phone, identifying solutions, coordinating next steps when needed, and maintaining accurate records in a CRM system.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries professionally and place outbound calls as needed to provide updates or gather additional information.<br>• Investigate customer concerns, identify practical solutions, and guide individuals through issue resolution with a service-focused approach.<br>• Arrange service appointments when required and confirm scheduling details accurately with customers.<br>• Record conversations, case updates, and follow-up actions thoroughly in the company CRM system.<br>• Manage multiple tasks efficiently while maintaining attention to detail and meeting expected response times.<br>• Provide clear information about services, processes, and next steps so customers feel informed and supported.
<p>Dayton area company is looking for a Customer Service Representative to join their team on a contract basis. The job duties will be doing data entry into MS Excel spreadsheets, generating reports, checking on the status of customer orders, answering inbound calls, updating account information and supporting various clerical duties. This is a contract role anticipated to last for several months and is working full-time hours. </p>
We are looking for a Customer Service Representative to support daily service operations for a high-tech electronics organization in Rockleigh, New Jersey. This contract opportunity with permanent potential is ideal for someone who enjoys keeping customer information organized, responding to service-related questions, and helping internal teams stay aligned. The person in this role will contribute to a responsive customer experience by managing administrative service tasks, coordinating communications, and ensuring inquiries are directed efficiently.<br><br>Responsibilities:<br>• Enter and update order details, customer account information, and service-related records with accuracy and attention to detail.<br>• Share repair estimate information with customers and help coordinate timely follow-up communication.<br>• Provide customers with status updates on service matters and route requests to the appropriate internal contact when additional support is needed.<br>• Maintain inventory of office materials used by the customer service team and arrange replenishment as necessary.<br>• Review incoming fax communications and distribute documents to the correct individuals or departments.<br>• Support day-to-day administrative activities that help the customer service function operate smoothly.<br>• Respond to customer questions professionally while helping resolve issues or escalating more complex concerns appropriately.
We are looking for a Customer Service Representative to support day-to-day customer interactions for a growing team in Fort Wayne, Indiana. This contract position with permanent potential is ideal for someone who enjoys helping customers, managing order-related requests, and delivering responsive service across phone and administrative channels. The person in this role will handle a high volume of communication while maintaining accuracy, professionalism, and strong attention to detail.<br><br>Responsibilities:<br>• Respond to incoming customer calls with professionalism, providing timely assistance and clear information.<br>• Place outbound calls as needed to follow up on requests, confirm details, and support ongoing service needs.<br>• Enter customer orders and related information accurately into internal systems to ensure smooth processing.<br>• Address questions, concerns, and routine service issues while maintaining a positive customer experience.<br>• Document customer interactions thoroughly and keep records up to date for reference and follow-through.<br>• Use Microsoft Excel and other office tools to track information, organize data, and support reporting needs.<br>• Coordinate with internal teams to resolve order or account issues efficiently and communicate updates to customers.
<p>Our client is seeking a proactive Customer Service Representative to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to permanent, fully remote<strong> (candidate has to be local to Pittsburgh as hiring manager resides in Pittsburgh</strong>.) Pay is $23-$25, depending on experience.</p><p>Key Responsibilities: • Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues. • Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction. • Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise. • Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships. • Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights.</p><p>Company Offers: • Fully remote work flexibility (based in locally in the Pittsburgh area) • Competitive salary and benefits package • Opportunities for detail oriented growth and development with a growing organization</p>
<p>Join a high-volume Customer Service team as an Order Entry & Ecommerce Specialist. You will play a key role in processing quotes, orders, and supporting both internal sales teams and external customers. This is a dynamic role where priorities shift daily. If you thrive in a fast-paced environment and take pride in delivering accurate, timely support, this is a great opportunity to make an immediate impact. We’re looking for someone who is adaptable, detail-oriented, and motivated to contribute to a collaborative team where great service truly matters.</p><ul><li>Enter quotes and orders into Salesforce; majority of work is data entry</li><li>Create and manage users for the ecommerce platform (e-shop)</li><li>Provide day-to-day customer service and administrative support, including order entry and responding to customer inquiries via the ticketing system (Freshdesk)</li><li>Ensure accuracy of pricing, freight information, and completion of order quality assurance</li><li>Support sales teams by preparing quotes and sending approvals</li><li>Assist with process support, including credits, returns, and web shop setups</li><li>Handle incoming calls (5–10 daily) via phone queue</li><li>Participate in internal Teams meetings</li><li>Adapt to changing tasks, supporting various administrative needs as required</li></ul><p><br></p>
<p>We are looking for a dependable Customer Service Representative to support a busy team in Metairie, Louisiana. This short-term contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced environment, communicates with professionalism, and remains calm when assisting a wide range of callers. The right candidate will be comfortable managing a high volume of daily interactions while keeping documentation accurate and service focused.</p><p><br></p><p>Responsibilities:</p><p>• Respond to a large number of inbound calls each day while providing timely, courteous, and solution-oriented support.</p><p>• Assist customers with questions and concerns by listening carefully, addressing issues clearly, and maintaining a calm demeanor during difficult conversations.</p><p>• Upload and organize documents in the appropriate files with close attention to accuracy and completeness.</p><p>• Balance phone coverage, documentation, and follow-up tasks efficiently in a fast-moving work environment.</p><p>• Collaborate with team members to ensure consistent service levels and smooth daily operations.</p><p>• Handle escalated or frustrated callers with empathy, patience, and professionalism.</p><p>• Use office software and phone systems to document interactions and complete routine administrative tasks.</p>
<p>We are seeking a Customer Service Representative to support daily branch operations with a strong focus on customer experience, account growth, and compliance. This role is ideal for someone who enjoys working directly with customers, managing multiple priorities, and contributing to a fast-paced office environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver exceptional customer service in person and over the phone</li><li>Build and maintain customer relationships to support account growth</li><li>Process loan applications, payments, and account updates accurately</li><li>Perform data entry for loan documentation and customer records</li><li>Assist with loan closings and related transactions as directed</li><li>Handle basic collections activities to reduce delinquency</li><li>Ensure compliance with company policies and lending regulations</li><li>Support general branch operations and administrative tasks</li></ul><p><br></p>
We are looking for a Customer Service Representative to support customers with account inquiries, service requests, and billing-related questions in Houston, Texas. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping people, communicating clearly, and managing detailed customer information in a fast-paced setting. The person in this role will serve as a key point of contact, ensuring customers receive accurate guidance while service issues are addressed promptly and professionally.<br><br>Responsibilities:<br>• Assist customers with setting up new accounts, transferring service, and arranging service suspension or restoration as needed.<br>• Respond to questions about rates, charges, and service guidelines by providing clear and courteous explanations.<br>• Review account concerns related to billing, usage changes, and meter activity to identify issues and support resolution.<br>• Work closely with field personnel to schedule and follow up on service requests, meter-related activity, and assigned work orders.<br>• Update and maintain customer records in the billing system with a high level of accuracy and completeness.<br>• Accept payments, document account activity, and help customers understand available payment arrangement options when applicable.<br>• Communicate important service-related updates, including planned interruptions, meter work, and policy changes.<br>• Address customer concerns professionally, de-escalate challenging situations, and route complex matters to the appropriate team when necessary.<br>• Follow established procedures, service standards, and applicable regulations in all customer interactions and account handling.
<p>We are looking for an <strong>Customer Service Representative </strong>t to join a fast-paced investment advisory team in Minneapolis, Minnesota. This Long-term Contract opportunity is ideal for someone who enjoys helping clients and advisors navigate web-based platforms while delivering clear, responsive service. In this role, you will support users with online tool questions, resolve routine technical issues, and partner with internal teams to ensure a smooth customer experience. The position follows an in-office schedule during training, with a hybrid arrangement available afterward.</p><p><br></p><p>Responsibilities:</p><p>• Guide clients and advisors on how to use online tools, new digital features, and related procedures so they can complete tasks confidently through self-service channels.</p><p>• Respond to questions about platform functionality, company guidelines, and product-related processes while addressing straightforward usability concerns.</p><p>• Investigate web-based application issues, determine likely causes, and resolve common problems with accuracy and urgency.</p><p>• Escalate advanced technical matters to specialized support teams and remain involved to help drive timely resolution for the customer.</p><p>• Monitor internal updates to online tools and communicate potential impacts that may affect support demand or incoming contact volume.</p><p>• Build practical knowledge of systems, workflows, and support resources to provide dependable assistance across a range of web-based service needs.</p><p>• Manage a high volume of cases at once while maintaining organized follow-up and providing clear status updates to advisors and clients.</p><p>• Strengthen personal expertise through hands-on learning, peer collaboration, training, and the consistent use of established support best practices.</p>
We are looking for a Customer Service Representative to support a busy retail environment in Damariscotta, Maine. This Long-term Contract position is ideal for someone who enjoys helping customers, maintaining an organized sales floor, and contributing to a positive in-store experience. The role is fully onsite and may involve working between two nearby store locations. Candidates should be comfortable with a flexible schedule that includes weekend availability as part of a rotating schedule.<br><br>Responsibilities:<br>• Welcome shoppers, respond to questions, and provide attentive service that creates a positive customer experience.<br>• Process purchases accurately by handling cash and other forms of payment in accordance with store procedures.<br>• Replenish merchandise, organize displays, and help keep shelves fully stocked and visually appealing.<br>• Monitor inventory levels and assist with restocking efforts to support daily store operations.<br>• Answer incoming customer inquiries and provide clear information about products, store services, and availability.<br>• Support general retail operations, including maintaining cleanliness and order throughout the sales floor.<br>• Travel between two nearby store locations as needed to assist with coverage and customer support.<br>• Work collaboratively with team members to ensure smooth day-to-day operations and consistent service standards.
<p>We are looking for a Customer Service Representative to join a team in New Holland, PA in a Contract to Permanent position. This opportunity is well suited for someone who enjoys helping customers, handling high-volume communication, and coordinating solutions across multiple business areas. The role focuses on delivering responsive support, documenting inquiries accurately, and ensuring each issue is routed or resolved efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer contacts by phone and related channels, gathering details and assessing the nature of each request.</p><p>• Address service matters within assigned authority by supporting questions tied to underwriting, claims, billing, and marketing activities.</p><p>• Escalate concerns that require specialized review to the appropriate internal teams and follow through to support timely resolution.</p><p>• Maintain accurate records of customer interactions, requests, and outcomes to support service continuity and reporting.</p><p>• Monitor recurring customer concerns and share patterns with leadership to help identify underlying causes and improvement opportunities.</p><p>• Welcome visitors courteously when assigned to front desk coverage and help oversee entry access to the facility.</p><p>• Provide office support for renewal mailing preparation, including assembling and organizing outgoing materials as needed.</p><p>• Complete additional customer support or administrative tasks as directed by management to meet team priorities.</p>
<p>We are looking for a Customer Service Representative to join our team outside of Short Pump, Virginia on a contract to hire basis. This position focuses on preparing accurate quotes and orders, and working closely with sales, shipping, and production partners to keep transactions moving efficiently. The ideal candidate brings strong communication skills, careful attention to detail, and the ability to manage multiple requests while maintaining a high-quality customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and issue pricing quotations for parts and attachments, track quote activity, and follow up with customers to help move opportunities forward.</p><p>• Enter sales orders accurately for parts, attachments, tracks, and warranty items while confirming specifications, dimensions, and customer requirements.</p><p>• Support customers and sales representatives with delivery updates, product documentation, brochures, installation materials, images, and other requested resources.</p><p>• Coordinate with shipping and production teams to help ensure orders are complete, clearly documented, and processed within required timelines.</p><p>• Assist with return activity by supplying information needed for Return Goods Authorizations and helping communicate next steps to customers.</p><p>• Contribute to collections efforts by following up on past-due accounts and providing account-related support to internal teams.</p><p>• Review open orders, drop-ship activity, and in-transit shipments on a regular basis, updating records and notes to keep information current.</p><p>• Manage order revisions carefully by attaching updated documentation and communicating changes to the appropriate internal stakeholders.</p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These long-term contract roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
We are looking for a Customer Service Representative to support a manufacturing organization in Cincinnati, Ohio. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing order-related tasks, and maintaining accurate communication across phone and email channels. In this role, you will serve as a key point of contact for inquiries, scheduling needs, and data updates while helping ensure a smooth customer experience.<br><br>Responsibilities:<br>• Respond to incoming customer calls and emails with timely, attentive service and clear follow-up.<br>• Handle both inbound and outbound communication to address questions, confirm details, and provide status updates.<br>• Enter customer orders and related information accurately into internal systems to support efficient processing.<br>• Schedule appointments and coordinate service or order-related timelines based on customer needs.<br>• Maintain organized records through consistent data entry and documentation of customer interactions.<br>• Prepare purchase-related documentation and assist with administrative tasks tied to order management.<br>• Use Microsoft Excel and Microsoft Word to track information, create documents, and support daily operations.<br>• Work collaboratively with internal teams to resolve issues and keep customers informed throughout the process.
We are looking for a Customer Service Representative to join a mortgage services team in Tempe, Arizona. This Contract-to-permanent opportunity is ideal for someone who enjoys helping customers, communicating clearly, and working in a fast-paced onsite environment. In this role, you will support borrowers with account-related questions while building foundational experience within the mortgage and financial services industry.<br><br>Responsibilities:<br>• Respond to incoming customer calls related to mortgage accounts, including payment activity, escrow matters, and general loan questions.<br>• Place outbound calls to borrowers to discuss overdue payments and provide appropriate account support.<br>• Deliver attentive, solutions-focused service while addressing a high volume of customer interactions each day.<br>• Record call details, account updates, and customer conversations accurately within internal systems.<br>• Apply company policies, regulatory expectations, and service standards consistently during every interaction.<br>• Take part in paid training, guided shadowing, and ongoing coaching to strengthen product knowledge and call handling skills.
<p><u>Customer Care Representative – Mortgage Services Dept.</u></p><p><strong>Location: </strong>Tempe, AZ (100% On-Site | Rio Salado Pkwy & Loop 101 freeway)</p><p><strong>Pay: </strong>$20/hour</p><p><strong>Employment Type: </strong>Full-Time</p><p><strong>Industry: </strong>Mortgage & Financial Services</p><p><br></p><p><strong>About the Role</strong></p><p>Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire a Customer Care Representative.</p><p>This is a stable, entry-level opportunity with paid training, consistent full-time hours, and clear growth paths—ideal for candidates who enjoy helping people, learning new skills, and building a long-term career in financial services. The role is based in a modern, high-volume call center environment and is 100% on-site.</p><p><br></p><p><strong>Why You’ll Love This Job</strong></p><p>• Paid training—no mortgage experience required</p><p>• Consistent, full-time schedule</p><p>• Supportive team environment with coaching and development</p><p>• Entry-level role with long-term career growth in financial services</p><p>• Stable company in a growing industry with excellent company benefits!</p><p><br></p><p><strong>Position Overview</strong></p><p>As a Universal Customer Care Agent, you will support mortgage customers through a mix of inbound and outbound calls. You’ll assist customers with questions related to payments, escrow, and general account inquiries, while also reaching out to customers who may be past due to understand their situation and discuss next steps or available options.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>• Handle inbound calls related to mortgage payments, escrow questions, and general loan support</p><p>• Conduct outbound calls to customers regarding missed or past-due payments in a professional, customer-focused manner</p><p>• Provide clear, accurate, and empathetic assistance on all customer inquiries</p><p>• Document customer interactions accurately in internal systems</p><p>• Follow all compliance, quality, and customer care standards</p><p>• Participate in ongoing training, coaching, and performance development</p><p><br></p><p><strong>Schedule</strong></p><p>Full-Time – 40 hours per week</p><p>Monday–Friday Schedules:</p><p>• Spring/Summer: 9:00 AM – 6:00 PM • Fall/Winter: 10:00 AM – 7:00 PM</p><p>Monthly Saturday Rotation (1 Saturday per month):</p><p>• Spring/Summer: 7:00 AM – 11:00 AM Fall/Winter: 8:00 AM – 12:00 PM</p><p><br></p><p><strong>Why This Opportunity?</strong></p><p>• Entry point into a stable and growing mortgage and financial services industry</p><p>• Paid training and ongoing development</p><p>• Consistent full-time hours</p><p>• Clear opportunities for advancement into various mortgage operations roles</p>
<p>Customer Service Representative </p><p><br></p><p><br></p><p>We are looking for a Customer Service Representative to join a manufacturing team in a contract-to-permanent position. This role is ideal for someone who enjoys supporting customers, managing detailed order information, and learning technical product offerings in depth. The position blends customer support with product knowledge, requiring a thoughtful communicator who can provide accurate guidance, track requests carefully, and contribute to a collaborative service-focused environment.</p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Manage customer order entry with accuracy, ensuring specifications, configurations, and product details are captured correctly.</p><p><br></p><p>• Guide customers through product options and adaptations by explaining features and helping identify solutions that fit end-user needs.</p><p><br></p><p>• Respond to inquiries related to order progress, pricing requests, returns, and repair matters through phone and email communication.</p><p><br></p><p>• Maintain detailed documentation on customer interactions, product status updates, and supplier follow-up needs to support smooth service execution.</p><p><br></p><p>• Build working knowledge of specialized products and related terminology to provide informed assistance and dependable recommendations.</p><p><br></p><p>• Use Microsoft-based business systems and online tools to prepare quotes, enter data, and monitor account activity efficiently.</p><p><br></p><p>• Coordinate with internal team members to deliver a high standard of service for both external customers and internal partners.</p><p><br></p><p>• Follow established training and workflow processes carefully to reduce errors, improve consistency, and support long-term customer satisfaction.</p>
<p>Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. For immediate consideration apply today!</p><p>· Assist customers in Spanish and English over the phone</p><p>· Receiving and placing customer service telephone calls</p><p>· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism</p><p>· Resolving customer complaints, managing database records, drafting status reports on customer service issues</p><p>· Data entry and research as required to troubleshoot customer problems</p><p><br></p>
We are looking for a Customer Service Representative to support daily order fulfillment and customer service operations for a Long-term Contract position in Los Angeles, California. This role combines customer interaction with hands-on warehouse support, making it ideal for someone who is organized, dependable, and attentive to detail. The selected candidate will help coordinate service activities, manage parts availability, and assist with shipping tasks to ensure orders are processed accurately and on time.<br><br>Responsibilities:<br>• Coordinate communication and workflow with the service and repair function to help keep customer requests moving efficiently.<br>• Maintain accurate spare parts stock levels and monitor inventory needs to support ongoing operational demands.<br>• Assist with packing merchandise and preparing outbound orders to ensure timely and accurate fulfillment.<br>• Enter customer orders and update related records with a high level of accuracy and attention to detail.<br>• Respond to inbound customer inquiries professionally and provide helpful information regarding orders, products, and service needs.<br>• Make and receive customer calls as needed to confirm order details, resolve issues, and support overall service delivery.<br>• Work across customer service and warehouse activities to help meet daily priorities and shipping deadlines.
<p>A Healthcare Company is seeking a compassionate and detail-oriented Medical Customer Service Representative to join a busy healthcare team in the South Bay. This role is ideal for someone who enjoys helping patients, answering questions, and providing excellent support in a fast-paced medical environment. The Medical Customer Service Representative will serve as a key point of contact for patients, assisting with scheduling, insurance-related questions, and general office support while helping ensure a positive patient experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for patients by phone and in person</li><li>Answer patient questions regarding appointments, services, insurance, and general office information</li><li>Schedule, confirm, and reschedule appointments as needed</li><li>Verify patient demographics, insurance information, and required documentation</li><li>Assist with patient check-in and check-out processes</li><li>Collect copays and help address basic billing or account questions</li><li>Maintain accurate patient records in EMR and internal systems</li><li>Route messages to clinical staff and follow up with patients as needed</li><li>Coordinate with front office and clinical teams to support smooth daily operations</li><li>Provide professional, courteous, and patient-focused service at all times</li></ul><p><strong>Benefits: </strong>Medical, Dental and Vision Insurance. 401K Retirement, Sick Time Off and Tuition Reimbursement.</p>
<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Assist clients with questions related to HCM products and services, including payroll, benefits administration, time and attendance, HR data, and employee onboarding.</li><li>Troubleshoot basic system and user issues, escalating more complex matters to the appropriate internal teams.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or ticketing system.</li><li>Educate customers on platform features, workflows, and best practices to improve adoption and satisfaction.</li><li>Follow up on open cases to ensure timely resolution and a positive customer experience.</li><li>Collaborate with internal teams such as implementation, payroll, HR support, and technical support.</li><li>Maintain knowledge of company products, service updates, and compliance-related changes affecting clients.</li><li>Meet service level expectations for response time, case management, and customer satisfaction.</li></ul><p><br></p>
<p>We are seeking a reliable and customer-focused Customer Service Representative for a contract opportunity. This role is ideal for someone who enjoys assisting customers, resolving issues, and providing a positive experience in a fast-paced environment. The position requires strong communication skills, attention to detail, and the ability to manage a high volume of inquiries.</p><p><br></p><p>Responsibilities:</p><ul><li>Handle inbound and/or outbound customer interactions via phone, email, or chat in a professional and timely manner</li><li>Address customer inquiries, resolve issues, and provide accurate information regarding products, services, or accounts</li><li>Document customer interactions and maintain detailed, accurate records in internal systems</li><li>Process requests such as orders, account updates, and service inquiries</li><li>Escalate complex issues to appropriate departments while ensuring follow-through and resolution</li><li>Maintain a high level of customer satisfaction by delivering courteous, efficient service</li><li>Meet performance metrics related to response time, quality, and productivity</li><li>Support administrative tasks related to customer service operations as needed</li></ul><p><br></p>
<p>We are looking for a dedicated <strong><em>Customer Service Representative</em></strong> to join our team on a contract basis in Honolulu, Hawaii. In this role, you will be the first point of contact for customers, ensuring a seamless and positive experience. This position is ideal for individuals who thrive in fast-paced environments and enjoy interacting with people from diverse backgrounds.</p><p><br></p><p>Responsibilities:</p><p>• Welcome customers warmly and assist them with the check-in process while adhering to company policies and procedures.</p><p>• Verify identification and reservation details, ensuring accurate documentation in the system.</p><p>• Respond to customer questions and provide information about services, amenities, and nearby attractions.</p><p>• Address complaints or concerns with efficiency, escalating complex issues to management when necessary.</p><p>• Monitor the environment to ensure safety and report any suspicious activity or hazards.</p><p>• Work closely with other departments to ensure that rooms and facilities are prepared to meet customer expectations.</p><p>• Promote additional services or amenities to enhance customer satisfaction and contribute to revenue growth.</p><p>• Keep detailed records of customer interactions, check-in and check-out transactions, and any incidents that occur.</p>
<p>We are looking for a Customer Service Representative to support members and callers with professionalism, patience, and a service-first mindset in Indianapolis, Indiana. This contract position with permanent potential offers the opportunity to assist veterans, families, and community members by addressing questions, resolving concerns, and delivering a positive experience with every interaction. The ideal candidate is comfortable handling a high volume of inquiries, documenting information accurately, and working across several systems while maintaining attention to detail. This is a meaningful role for someone who values empathy, reliability, and clear communication in a team-oriented environment. <strong>This role is on-site Monday-Friday and is 9:30am-6:00pm.</strong></p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer inquiries by phone and provide courteous, solution-focused support tailored to each situation.</p><p>• Record customer details, updates, and outcomes accurately in company systems to maintain complete and reliable documentation.</p><p>• Navigate multiple applications at once to research information, process requests, and deliver timely resolutions.</p><p>• Investigate service issues, identify practical next steps, and escalate more complex matters to the appropriate team when necessary.</p><p>• Communicate clearly and calmly during challenging interactions, using active listening and de-escalation skills to support positive outcomes.</p><p>• Follow established service procedures while adapting to updated tools, workflow changes, and shifting daily priorities.</p><p>• Partner with coworkers and leadership to share information, maintain service coverage, and support overall team performance.</p><p>• Maintain dependable attendance and punctuality to ensure consistent support during assigned shifts.</p>