<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
<p>The Customer Service Specialist plays a key role in delivering exceptional support to clients and customers by addressing inquiries, resolving issues, and ensuring a positive experience. This position requires strong communication skills, a service-oriented approach, and proficiency in CRM systems and standard office software. The Customer Service Specialist serves as a primary contact for incoming requests, collaborating with internal teams to meet customer needs efficiently and effectively.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound customer inquiries via phone, email, or chat in a courteous and professional manner</li><li>Resolve customer concerns, troubleshoot problems, and escalate complex issues as needed</li><li>Document interactions within CRM systems, ensuring accurate and complete records</li><li>Provide product, service, or policy information as requested</li><li>Maintain up-to-date knowledge of company offerings, procedures, and policies</li><li>Collaborate with internal departments to meet customer expectations and follow up on outstanding issues</li><li>Process orders, returns, and exchanges accurately and efficiently</li><li>Identify opportunities to improve customer satisfaction and report feedback to management</li><li>Uphold confidentiality and handle sensitive information appropriately</li><li>Support a team environment and contribute to ongoing process improvement initiatives</li></ul>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
<p>The Help Desk Level 2 professional serves as a technical escalation point for resolving moderate to complex IT support issues that cannot be solved by Level 1 support. This role provides hands-on troubleshooting, system administration support, and contributes to the efficiency of the IT support operation. The Level 2 analyst also helps develop and document procedures, mentors Level 1 staff, and ensures high standards of customer service and problem resolution.</p><p>Key Responsibilities:</p><ul><li>Respond promptly to escalated service requests and incidents via phone, email, ticketing system, or in person.</li><li>Diagnose, research, and resolve complex software, hardware, and networking issues, ensuring minimal downtime for end-users.</li><li>Administer user accounts, permissions, and security groups in Active Directory or other corporate systems.</li><li>Support and maintain desktops, laptops, mobile devices, and peripheral equipment including installation, configuration, upgrades, and troubleshooting.</li><li>Escalate unresolved issues to Level 3 or specialized engineering teams when necessary and follow through to resolution.</li><li>Participate in the deployment, setup, and support of new technologies, applications, and hardware (e.g., OS upgrades, software rollouts, hardware replacements).</li><li>Maintain detailed records of work performed in the IT ticketing system and contribute to the knowledge base.</li><li>Create and update technical documentation and user guides as needed.</li><li>Provide training, guidance, and mentorship to Level 1 helpdesk staff.</li><li>Monitor and report on recurring technical issues to identify trends and suggest improvements.</li></ul><p><br></p>
<p>We’re partnering with a growing organization in Jacksonville to bring on an IT Support / Systems Support Specialist who will play a key role in supporting end users and maintaining core IT infrastructure. This is a hands-on role ideal for someone strong in Microsoft environments with foundational networking experience.</p><p>What You’ll Be Doing:</p><ul><li>Provide desktop and systems support across Windows 11 environments</li><li>Manage and troubleshoot Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)</li><li>Administer and support Active Directory (user provisioning, permissions, group policies)</li><li>Troubleshoot basic networking issues (connectivity, VPN, printers, switches, routers)</li><li>Support onboarding/offboarding and user access management</li><li>Assist with system updates, patching, and security best practices</li><li>Document processes and resolve tickets efficiently</li></ul><p><br></p>
<p>We are looking for a Sales Support Specialist to join our dynamic team in Duncan, South Carolina. In this role, you will bridge the gap between sales, marketing, and distributor networks, ensuring smooth operations and fostering strong relationships. This position is an excellent opportunity for individuals with a passion for delivering exceptional service and optimizing sales processes.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary support for the sales team, providing essential tools, accurate information, and materials to aid in closing deals and managing distributor relationships.</p><p>• Manage incoming leads, ensuring they are routed correctly and followed up on promptly by the appropriate sales representative.</p><p>• Communicate effectively with dealers and regional representatives, addressing inquiries and logistical updates with professionalism and clarity.</p><p>• Oversee order tracking and provide updates on shipping and related issues to both internal teams and external partners.</p><p>• Collaborate with marketing leadership to supply product information, digital assets, promotional materials, and other resources as needed.</p><p>• Coordinate product launches, dealer campaigns, and marketing initiatives, ensuring alignment with sales team needs.</p><p>• Update and distribute sales materials, including presentations, brochures, and price lists, to maintain consistency and accuracy.</p><p>• Gather feedback from sales teams and distributors to support continuous improvement in marketing strategies and materials.</p><p>• Prepare proposals, contracts, and reports, ensuring all documents meet branding and quality standards.</p><p>• Handle sensitive information, contracts, and pricing details with discretion and confidentiality.</p>
<p>The Client Service Specialist supports HOA Property Management clients by delivering high-quality banking and payment-related service. This role is critical to client satisfaction and retention, providing front-line support for account inquiries, transactions, research, and basic technical assistance within a fast-paced, deadline-driven environment.</p><p>Key Responsibilities</p><ul><li>Provide front-line client support via inbound phone calls</li><li>Assist HOA Property Management clients with payment and depository research, statements, and account inquiries</li><li>Process monetary transactions and account maintenance accurately and timely</li><li>Provide website navigation assistance and low-level technical support for proprietary HOA platforms</li><li>Resolve client disputes using sound judgment and knowledge of banking policies</li><li>Meet established service level agreements (SLAs) and manage time-sensitive requests, including fraud intake</li><li>Maintain strong knowledge of banking products, services, and internal procedures</li><li>Communicate clearly and professionally with clients and internal teams</li><li>Follow all applicable policies, procedures, and regulatory requirements</li></ul><p><br></p>
<p><strong>Sales Support Specialist</strong></p><p><strong>Build a Career. Join a Work Family. Grow Without Limits.</strong></p><p>Are you looking for more than just a job? This is an opportunity to join a well-established company with deep roots, long-tenured leadership, and a genuine commitment to promoting from within. With more than 150 years of combined industry expertise and recent facility expansion, this organization is investing in its future—and yours.</p><p>If you are mechanically curious, motivated to learn, and excited about building a long-term career in manufacturing and operations support, this role offers hands-on exposure and mentorship.</p><p><br></p><p>Why This Opportunity Stands Out</p><ul><li>Great leadership from tenured team</li><li>Strong internal promotion history (senior leaders began in entry-level roles)</li><li>Annual merit increases</li></ul><p><br></p><p>Schedule & Work Environment</p><ul><li>Monday–Friday, 8:00 AM–5:00 PM (Flexible)</li><li>40 hours per week</li><li>Occasional Saturdays (1–2 per year)</li></ul><p>This is a hands-on environment. You will regularly interact with shop floor and production teams and gain exposure to the operational side of the business.</p><p><br></p><p>What You’ll Do</p><ul><li>Take detailed measurements to prepare accurate quotes</li><li>Enter data from check-in forms to generate work orders and quotes</li><li>Coordinate vendor pricing and outside processing</li><li>Generate purchase orders and track order status</li><li>Maintain communication with customers regarding quotes and requests</li><li>Collaborate closely with production, sales, and leadership</li></ul><p><br></p><p>Benefits</p><ul><li>Medical, Dental, Vision (after 30 days)</li><li>Short-Term & Long-Term Disability</li><li>$50,000 Life Insurance</li><li>401(k) w/ match</li><li>9 paid holidays</li><li>PTO</li><li>Work-life-balance</li></ul><p>This is the kind of opportunity where people build careers—not just resumes. If you are ready to learn, grow, and become part of a tight-knit, high-performing team, this could be the right next step.</p>
<p>We’re seeking a <strong>Desktop Support Specialist</strong> to provide hands‑on technical support to end users in a fast‑paced environment. This role is ideal for someone who enjoys troubleshooting, working directly with users, and being the go‑to person for IT issues.</p><p>What You’ll Do</p><ul><li>Provide Tier 1–2 support for desktops, laptops, and mobile devices</li><li>Troubleshoot hardware, software, network, and connectivity issues</li><li>Support Windows environments, Office 365, and common business applications</li><li>Set up, image, and deploy new devices</li><li>Document issues and resolutions in the ticketing system</li></ul><p><br></p>
<p>We are seeking a proactive and experienced Tech Support Lead to oversee the daily operations of our Service Desk near Columbus, GA. In this role, you will ensure the efficient delivery of technical support services, uphold high customer service standards, and guide the team toward continuous improvement. The ideal candidate is a hands-on leader who can manage escalations, develop team members, and collaborate with IT leadership to drive innovation and operational excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and manage the daily operations of the Service Desk team to ensure optimal performance and adherence to company standards.</li><li>Serve as the primary escalation point for complex technical issues, providing advanced support and guidance.</li><li>Monitor and manage incident and request queues using ITSM tools to ensure timely resolution of user needs.</li><li>Oversee inventory of critical tools and parts, forecasting requirements to maintain operational continuity.</li><li>Develop, maintain, and update comprehensive knowledge base articles for the Service Desk team.</li><li>Train, mentor, and onboard Service Desk staff to ensure they have the skills and knowledge required for success.</li><li>Collaborate with IT leadership to define, audit, and improve operational procedures.</li><li>Provide hands-on support for end users and customer-facing systems, resolving technical issues efficiently.</li><li>Lead IT projects and initiatives, ensuring alignment with organizational goals and successful execution.</li><li>Partner with IT leadership to design learning paths and career development plans for team members.</li></ul><p><br></p>
<p>Our company is seeking a skilled IT Support Specialist to provide technical assistance and support to end users in Tucson, Arizona. This role will be responsible for troubleshooting hardware and software issues, maintaining system functionality, and ensuring timely resolution to technology-related challenges.</p><p>Key Responsibilities:</p><ul><li>Respond promptly to support requests via phone, email, and ticketing system</li><li>Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripheral devices</li><li>Configure, install, and maintain operating systems and applications</li><li>Assist users with password resets, account setups, and application access</li><li>Maintain documentation of issues, solutions, and best practices</li><li>Coordinate with IT team and vendors for equipment repairs and upgrades</li><li>Ensure compliance with company security policies and procedures</li><li>Provide guidance and technical training to staff as needed</li></ul><p><br></p>
We are looking for a skilled Product Technical Support Analyst to join our team in Clearwater, Florida, on a Contract to permanent basis. In this role, you will provide top-tier technical support to customers, leveraging your mechanical and electrical expertise to ensure smooth operation and satisfaction. This position offers the opportunity to work in a healthcare-focused environment, addressing challenging technical issues while delivering exceptional service.<br><br>Responsibilities:<br>• Address customer inquiries to diagnose and resolve technical problems effectively.<br>• Apply mechanical and electrical knowledge, including the use of diagnostic tools like voltmeters, to troubleshoot equipment issues.<br>• Maintain professionalism and deliver outstanding customer service, even in high-pressure situations.<br>• Collaborate with team members to share insights and ensure efficient problem-solving.<br>• Create and update detailed documentation for technical procedures and training purposes.<br>• Stay updated on emerging technologies and incorporate them into daily work processes.<br>• Assist in the repair and maintenance of mechanical equipment as required.<br>• Ensure consistent and reliable handling of customer support tasks.<br>• Foster teamwork and a positive work environment through clear communication and collaboration.
<p>Our client is a high-growth, profitable tech company reshaping the insurance industry. While this space isn’t known for being “high-tech,” they're changing that narrative—building solutions that were once thought impossible. As a Quality Engineer, you’ll play a pivotal role in ensuring our products not only work flawlessly but set the gold standard for reliability in the industry.</p><p><br></p><p><strong>What You’ll Do</strong></p><p>· Design & Lead – Build evolving test strategies for new features and functionality, ensuring quality is baked in from day one.</p><p>· Engineer Confidence – Develop and maintain a robust library of test approaches across web and mobile, so our teams can move fast without breaking things.</p><p>· Test Smart – Execute both manual and automated testing, leveraging the right tools to keep our suite resilient.</p><p>· Be the Product Expert – Dive deep into our offerings, collaborate with Product Support & Development, and track down root causes with precision.</p><p>· Raise the Bar – Champion quality practices across engineering, helping teammates ship with confidence.</p>
We are looking for a skilled Training & User Support Specialist to join our team in Baltimore, Maryland. In this role, you will be responsible for developing and delivering comprehensive training programs tailored to the needs of our organization, ensuring employees have the tools and knowledge to excel in their roles. You will also provide expert guidance on software applications and support, fostering a productive and detail-oriented learning environment.<br><br>Responsibilities:<br>• Create and implement effective training programs to address organizational technology education needs.<br>• Develop and maintain detailed training strategies and curricula for all firm-supported software applications.<br>• Assess user skill levels and monitor progress within training initiatives to ensure continuous improvement.<br>• Design, execute, and oversee onboarding and ongoing education programs tailored to specific job functions.<br>• Ensure a detail-oriented and engaging learning environment that encourages participation and growth.<br>• Schedule and coordinate regular software training sessions for employees.<br>• Develop and update reference guides and documentation to support software use across the firm.<br>• Act as a primary expert on desktop applications, offering guidance and recommendations for optimal usage.<br>• Evaluate and recommend new software solutions or improvements to existing systems.<br>• Assist attorneys, paralegals, and staff in customizing software tools to enhance client service delivery.
We are looking for a skilled and motivated Support Services Technician 3 to join our team in Kansas City, Kansas. In this role, you will provide comprehensive technical support to ensure smooth operation of software and hardware systems. This is a long-term contract position, offering the opportunity to work remotely after completing a 6-8 week in-office training program.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to Windows and Apple devices, ensuring timely and effective solutions.<br>• Document all troubleshooting steps and resolutions in the ticketing system with precision and accuracy.<br>• Maintain a detail-oriented and positive attitude while interacting with users and team members.<br>• Perform network printer and multifunctional device troubleshooting to address connectivity or functionality issues.<br>• Administer Active Directory tasks, including password resets and assigning users and computers to appropriate groups.<br>• Troubleshoot remote connectivity issues, ensuring seamless access for users.<br>• Resolve problems related to network drive access and file storage.<br>• Utilize problem management databases and help desk systems to streamline support processes.<br>• Provide guidance and support to users on software applications, email systems, and operating systems.<br>• Collaborate with team members on more complex issues, escalating problems as needed.
We are looking for an experienced Tech Support Manager to lead the implementation, testing, and training of cutting-edge technologies and software within the Manufacturing Department. This role is vital to ensuring the department operates efficiently while preparing for future growth. The successful candidate will collaborate with key stakeholders to maintain and improve systems and processes. <br> Responsibilities: • Manage the deployment, maintenance, and optimization of software programs used in the Manufacturing Department, including tools such as Revit, Navisworks, Revizto, and other emerging technologies. • Collaborate with the Virtual Construction Operations Manager and Director of Manufacturing to evaluate, test, and select new software and equipment. • Provide technical troubleshooting and timely resolution for software and hardware issues within the Manufacturing Department. • Coordinate with the IT Department to ensure updates and deployments of current software programs are seamless and effective. • Conduct beta testing of new programs and offer insights and recommendations prior to implementation. • Train team members on existing software tools and newly adopted technologies to ensure efficient utilization. • Regularly communicate with leadership to deliver progress updates and propose innovative solutions. • Identify opportunities to improve processes and enhance the functionality of existing systems. • Oversee the integration of software, hardware, and tooling between the fabrication shop and Virtual Construction systems. • Document processes, training materials, and implementation procedures to ensure consistency and knowledge retention. Medical, dental, and vision insurance 401(k) plan with company match Health Savings and Flexible Spending Accounts Company-paid life and disability insurance (STD/LTD) Paid Time Off (PTO) beginning at 120 hours annually for permanent employees Seven paid holidays plus one floating holiday Employee Assistance Program detail oriented development support and tuition reimbursement Employee referral program Wellness program and employee events
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment.<br><br>Responsibilities:<br>• Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool.<br>• Provide remote support to users through IT service desk tools or Skype for Business.<br>• Manage and maintain Active Directory and Office 365 accounts effectively.<br>• Deliver hands-on technical support to internal staff, including hardware and software troubleshooting.<br>• Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues.<br>• Ensure timely updates and resolutions for service desk tickets to meet user needs.<br>• Collaborate with team members to address complex technical challenges.<br>• Perform routine maintenance and updates for IT equipment and systems.<br>• Offer on-site assistance at users’ desks when required to resolve issues.
We are looking for a motivated and detail-oriented Sales and Customer Service Support specialist to join our team in Austin, Texas. This contract position offers the opportunity to work closely with a dynamic sales team, providing critical support to ensure smooth operations and excellent client service. Ideal candidates will thrive in a fast-paced environment and demonstrate strong organizational and communication skills.<br><br>Responsibilities:<br>• Manage pricing approvals and register product codes within internal systems to ensure accurate documentation and smooth operations.<br>• Coordinate shipments and maintain correspondence with over 100 customers, fostering strong and personable connections.<br>• Support assigned territory and collaborate closely with dedicated sales managers to meet client needs and achieve sales goals.<br>• Participate in an 8-12 week detailed training program designed to familiarize you with processes and tools.<br>• Handle multiple tasks efficiently while maintaining attention to detail to ensure quality and accuracy.<br>• Contribute to a collaborative team culture by effectively communicating and working alongside three team members.<br>• Utilize tools such as Excel (intermediate level), Office 365, and proprietary systems to manage workflows.<br>• Prioritize tasks effectively and demonstrate excellent time management skills to meet deadlines.<br>• Provide post-sales support and assist with inbound and outbound sales inquiries as needed.<br>• Process order entries and ensure timely follow-ups to enhance customer satisfaction.
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
We are looking for an IT Specialist to join our team in Ann Arbor, Michigan. This is a Contract to permanent opportunity within a non-profit organization dedicated to making a positive impact in the community. The ideal candidate will have a strong foundation in IT support and a desire to grow their expertise in systems administration, cybersecurity, and data operations. This role offers the chance to collaborate with internal teams and external providers while contributing to meaningful projects.<br><br>Responsibilities:<br>• Provide technical support for hardware, software, and connectivity issues, ensuring smooth operations for both onsite and remote users.<br>• Assist users with technical challenges related to online portals, fostering a seamless user experience.<br>• Document system updates and effectively communicate changes to staff.<br>• Manage onboarding and offboarding processes, including account setup, permissions, and hardware configuration.<br>• Support Microsoft 365 and Azure AD administration tasks in collaboration with external IT vendors.<br>• Maintain data integrity and ensure adherence to established protocols for system and file structures.<br>• Implement system enhancements and update internal documentation to reflect changes.<br>• Participate in cybersecurity efforts, including audits and vendor recommendations, to ensure a secure IT environment.<br>• Coordinate with external IT service providers on upgrades, maintenance, and technology needs assessments.<br>• Assist in technology procurement and inventory management to support organizational operations.
<p><strong>Overview</strong></p><p> The Technical Engineering Training Specialist is responsible for developing and delivering training programs for both internal and external customers across a full product ecosystem (including instruments, reagents, and digital tools). The role ensures users gain a high level of understanding regarding functionality, maintenance, troubleshooting, and operation.</p><p><br></p><p><strong>Essential Duties & Responsibilities</strong></p><ul><li>Provide training to new hire field service and technical support engineers on all system types, covering installation through decommission. Training may be conducted in-person, remotely, or through virtual/live-streamed sessions.</li><li>Provide training to customer biomedical/biomechanical technicians as requested, focusing on preventive maintenance and basic service operations. Training may be in-person, remote, or virtual/live-streamed.</li><li>Deliver lectures and hands-on demonstrations covering safety, installation, programming, maintenance, troubleshooting, and operation. Follow defined course outlines, distribute materials, administer tests, and demonstrate relevant procedures.</li><li>Administer written and practical examinations and document performance outcomes for internal reporting.</li><li>Maintain training equipment in optimal working condition, ensuring instruments, components, and instructional materials are current and functional.</li><li>Observe trainees during instruction, provide support, and answer questions.</li><li>Review and update training content as needed to ensure continuous improvement, retiring outdated documentation and developing new materials when appropriate.</li><li>Participate in meetings, seminars, and industry training to maintain professional knowledge and integrate new information into instruction.</li><li>Ensure that all classes have access to functioning equipment, necessary consumables, and printed materials prior to instruction.</li></ul><p><br></p><p><br></p>
<p>The Customer Service Representative is responsible for providing prompt, courteous, and knowledgeable support to customers, ensuring a positive experience and the resolution of issues or inquiries. This role serves as a primary contact for product, service, and account questions, and works closely with internal teams to deliver high-quality service. The ideal candidate demonstrates strong communication skills, a service mindset, and proficiency with standard office and customer relationship management (CRM) software.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound customer inquiries by phone, email, or chat with professionalism and empathy</li><li>Listen actively to customer concerns and resolve issues by providing accurate information, solutions, or escalating matters appropriately</li><li>Document customer interactions and outcomes in CRM systems, ensuring records are complete and up-to-date</li><li>Maintain current knowledge of products, services, policies, and procedures</li><li>Process orders, returns, exchanges, and other customer requests efficiently and accurately</li><li>Collaborate with internal teams to resolve customer needs and follow up on outstanding issues</li><li>Identify opportunities to enhance customer satisfaction and gather feedback for continuous improvement</li><li>Uphold confidentiality and security standards when handling sensitive information</li><li>Support a positive team environment and participate in ongoing training and process improvement initiatives</li></ul><p><br></p>
<p>Robert Half is seeking an engaging and service-driven <strong>Customer Experience Specialist</strong> to support one of our valued client organizations. This role is ideal for someone who thrives on problem-solving, building relationships, and creating positive interactions that enhance the overall customer journey. If you are a strong communicator who enjoys helping others and improving processes, this is an excellent opportunity to grow your career.</p><p><br></p><p><strong>Responsibilities</strong></p><p>In this position, you will:</p><ul><li>Serve as the primary contact for customer inquiries via phone, email, chat, or ticketing systems</li><li>Provide timely and accurate assistance to resolve customer concerns</li><li>Process orders, returns, account updates, and general service requests</li><li>Document customer interactions and maintain detailed records in CRM systems</li><li>Proactively identify opportunities to enhance customer satisfaction</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Support customer onboarding, product education, and troubleshooting</li><li>Contribute feedback to improve processes, workflows, and service efficiencies</li><li>Maintain professionalism and empathy in all customer interactions</li></ul>
<p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>application support</strong> for web-based platforms and Adobe products.</li><li>Handle <strong>inbound calls</strong> and resolve user requests promptly.</li><li>Manage <strong>Active Directory (AD)</strong> tasks, including access requests and imaging of equipment.</li><li>Support <strong>mobile devices</strong>, printers, and general hardware/software issues.</li><li>Ensure tickets are actively worked—<strong>no ticket should sit idle</strong>.</li><li>Resolve <strong>15–30 tickets per day</strong>, maintaining high-quality service.</li><li>Collaborate with Level II technicians for escalations (primarily VP-level tickets).</li><li>Maintain accurate documentation of all support activities.</li></ul><p><strong>What You’ll Handle</strong></p><ul><li>Granting access to Adobe and other applications.</li><li>Troubleshooting and resolving common IT issues.</li><li>Managing user accounts and permissions in AD.</li><li>Supporting end-users with device setup and connectivity.</li></ul><p><br></p>
We are looking for an experienced Microsoft 365 Modern Workplace Specialist to join our team on a contract basis. In this role, you will focus on designing, implementing, and managing secure, scalable cloud-based productivity solutions using Microsoft 365 technologies. Based in Coralville, Iowa, this position requires an individual with strong attention to detail who can support organizations in transitioning from traditional on-premise infrastructure to modern cloud environments.<br><br>Responsibilities:<br>• Configure and manage Microsoft Intune for device compliance, application deployment, and endpoint security.<br>• Administer and optimize Microsoft Entra ID (Azure AD) tenants, including governance, conditional access, and authentication protocols.<br>• Lead or assist in migrations from on-premises Active Directory and Exchange to Microsoft 365 cloud services.<br>• Diagnose and resolve technical issues across the Microsoft 365 Modern Workplace platform.<br>• Collaborate with stakeholders to develop secure and efficient solutions tailored to organizational requirements.<br>• Maintain detailed documentation, best practices, and operational procedures for Microsoft 365 environments.<br>• Ensure endpoint management and identity security policies align with industry standards.<br>• Provide expert support and guidance on modern workplace technologies to enhance user productivity.
