<p>We’re partnering with a growing organization in Jacksonville to bring on an IT Support / Systems Support Specialist who will play a key role in supporting end users and maintaining core IT infrastructure. This is a hands-on role ideal for someone strong in Microsoft environments with foundational networking experience.</p><p>What You’ll Be Doing:</p><ul><li>Provide desktop and systems support across Windows 11 environments</li><li>Manage and troubleshoot Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)</li><li>Administer and support Active Directory (user provisioning, permissions, group policies)</li><li>Troubleshoot basic networking issues (connectivity, VPN, printers, switches, routers)</li><li>Support onboarding/offboarding and user access management</li><li>Assist with system updates, patching, and security best practices</li><li>Document processes and resolve tickets efficiently</li></ul><p><br></p>

<p>What We’re Looking For:</p><ul><li>Hands-on experience supporting <strong>Windows 11</strong> environments</li><li>Strong working knowledge of <strong>Microsoft 365</strong></li><li>Experience with <strong>Active Directory</strong> administration</li><li>Basic networking knowledge (TCP/IP, DNS, DHCP, troubleshooting)</li><li>Familiarity with <strong>NIST frameworks or security compliance</strong> is a plus</li><li>Strong customer service and problem-solving skills</li></ul><p>Nice to Have:</p><ul><li>Experience in a corporate or MSP environment</li><li>Exposure to security best practices or audits</li><li>Ticketing systems (ServiceNow, Jira, etc.)</li></ul><p><br></p>

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