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188 results for Product Support Specialist jobs

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented Sales Support Specialist to assist our sales team with administrative, operational, and customer-related tasks. This role is ideal for someone who thrives in a fast-paced environment, enjoys supporting business development efforts, and has strong communication and organizational skills. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow-ups and internal coordination
2026-09-01T00:00:00Z

Sales Support Specialist

Framingham, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are looking for a Sales Support Specialist to provide dependable operational and administrative support for a fast-paced sales organization in the Framingham , Massachusetts area. This role works closely with sales representatives, customers, and manufacturer partners to keep programs organized, materials current, and communications flowing smoothly. The ideal candidate is highly detail-oriented, comfortable managing multiple priorities, and confident working across retail or consumer packaged goods environments. Responsibilities:• Act as the central point of coordination for the grocery sales team, ensuring day-to-day requests, updates, and administrative tasks are handled efficiently.• Organize recurring sales meetings and conference calls, including scheduling, materials preparation, and follow-up communication.• Manage product sample requests and maintain the timely distribution of supporting sales collateral such as item forms, reports, and presentation materials.• Prepare clear documents and reporting for customer meetings, business reviews, and seasonal selling initiatives.• Maintain shared sales resources and distribute routine updates, client information, and other communications to internal and external stakeholders.• Oversee promotional activity within manufacturer and customer portals, including offer setup, tracking, and related documentation.• Support forecasting, trade fund tracking, and deduction follow-up to help maintain accurate promotional and financial records.• Set up new items and promotional programs in retailer systems while keeping customer data, planogram files, and merchandising resources up to date.• Partner with internal teams across regional offices to resolve issues, improve workflows, and strengthen overall support for sales initiatives. **For immediate consideration please reach out to me directly ASAP. Eric Lebow 508-205-2127**
2026-08-11T00:00:00Z

Sales Support Specialist

Baltimore, MD
onsite
Temporary to Hire
20.9 - 27 USD / Hourly
We are looking for a detail-oriented Sales Support Specialist to support daily sales and customer operations activities in Maryland. This role is ideal for someone who enjoys balancing customer communication, order accuracy, and hands-on coordination in a fast-moving onsite environment. The person in this role will work closely with internal teams to keep orders, deliveries, and account support running smoothly while helping strengthen long-term customer relationships. Responsibilities:• Process customer orders accurately in an Oracle-based system while verifying pricing, purchase orders, and other key transaction details.• Prepare customer pickup requests by locating and pulling items efficiently to support timely order fulfillment.• Organize delivery activity by coordinating driver schedules and helping plan accurate next-day routing.• Follow up with customers regarding shipment status, delivery confirmation, and overall service satisfaction.• Work across warehouse, shipping, logistics, production, sales, and credit teams to resolve issues and maintain smooth order flow.• Support account growth by identifying sales opportunities, recommending additional products or services, and building strong customer rapport.• Maintain precise records and update order information promptly to reduce errors and improve service reliability.• Assist with light physical tasks, including moving materials up to 25 pounds when needed in the course of order handling.
2026-09-03T00:00:00Z

Software Support Specialist

Yulee, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Software Support Specialist to deliver responsive technical assistance for a SaaS environment and help users get the most value from the platform. This Contract position is based in Yulee, Florida, and is ideal for someone who enjoys solving application issues, guiding customers through configuration questions, and working across teams to improve the support experience. The role blends hands-on troubleshooting with documentation, user enablement, and close coordination with product and engineering partners. Responsibilities: • Provide first- and second-level support for customers using the company’s cloud-based software, addressing functional and technical questions in a timely manner. • Investigate application errors, access concerns, configuration challenges, and performance-related issues to restore normal system use. • Record support activity thoroughly in the case management system, including findings, corrective actions, and repeatable troubleshooting steps. • Route advanced or unresolved problems to the appropriate internal teams while supplying clear diagnostic details to speed resolution. • Replicate customer-reported issues and collect relevant evidence to support deeper analysis and root cause identification. • Manage incoming ticket volume proactively and prioritize work to maintain agreed response and resolution targets. • Help users during onboarding and setup while advising on effective platform usage and configuration best practices. • Validate bug fixes, product updates, and new releases to confirm expected behavior before or after deployment. • Develop and update knowledge articles, user guides, and support documentation to improve self-service resources. • Partner with product and engineering stakeholders to identify recurring trends, recommend improvements, and deliver user training on platform capabilities.
2026-08-31T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
This role delivers responsive customer service while resolving inquiries and documenting interactions accurately. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-09-01T00:00:00Z

Applications Support Specialist

Bradley, IL
onsite
Temporary / Contract
35 - 45 USD / Hourly
We are looking for an Applications Support Specialist to provide dependable support for enterprise learning applications and help ensure a smooth experience for end users. This Long-term Contract position focuses on managing daily administrative activity, resolving system-related requests, and maintaining accurate training data within the learning platform. The person in this role will work closely with internal partners to support learning operations, improve response times, and promote consistent administrative standards across the organization. Responsibilities: • Manage incoming support requests, monitor ticket progress, and coordinate with technical teams when issues require escalation. • Maintain learning system content by building and updating training items, curricula, and learning plans within the platform. • Investigate access, assignment, and completion problems, then provide clear and timely guidance to users and stakeholders. • Administer course and session setup, including enrollments, equivalencies, completion records, and approval workflows. • Configure audience criteria and assignment rules to ensure the right learners receive the appropriate training. • Produce regular and ad hoc reports to support operational visibility, decision-making, and data accuracy. • Partner with learning and optimization teams to support rollout activities for new learning solutions and system enhancements. • Communicate request status, expected timelines, and potential impacts to stakeholders in a thorough and service-oriented manner. • Follow established procedures, documentation standards, and metadata conventions while maintaining job aids and knowledge resources for repeatable execution and audit readiness. • Participate in working groups and administrator forums to share updates, reinforce standards, and recommend improvements that strengthen data quality and user experience.
2026-08-26T00:00:00Z

Account Support Specialist

Saint Paul, MN
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for an experienced, detail-oriented administrative team member to support corporate account operations and serve as a dependable point of contact for customers and internal partners. This Long-term Contract position is ideal for someone who can balance customer support, detailed account administration, and cross-functional coordination in a fast-paced business environment. The role requires sound judgment, strong communication skills, and the ability to manage sensitive information while helping ensure accurate pricing, billing, and account setup activities. You will contribute to strong customer relationships by resolving issues efficiently and keeping daily processes organized and on track. Responsibilities: • Build productive working relationships with customers and internal teams to understand account expectations and respond effectively to service needs. • Investigate and address customer inquiries related to credits, product matters, pricing, distribution, and service concerns by coordinating with the appropriate business partners. • Act as a central contact across departments to support smooth order-to-cash activities and improve day-to-day operational follow-through. • Prepare, update, and maintain customer agreements, including pricing structures and rebate terms, within company systems. • Review billing and pricing information with internal stakeholders to identify discrepancies and help drive timely invoice resolution. • Maintain customer account records and complete ongoing master data updates with a strong focus on accuracy and consistency across platforms. • Partner with Finance and Legal teams to gather and examine financial information needed to support agreement documentation and related approvals. • Track assigned projects, monitor progress against timelines, and provide administrative support for additional business initiatives as needed.
2026-09-03T00:00:00Z

IT Support Specialist

Pinecrest, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Support SpecialistWe are seeking a dedicated IT Support Specialist to provide Tier 1–2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests.Responsibilities<ul><li>Respond to IT support tickets submitted via phone, email, or ticketing system</li><li>Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications</li><li>Assist with user account management including password resets and permissions</li><li>Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk</li><li>Resolve issues with hardware components including laptops, desktops, printers, and peripherals</li><li>Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity</li><li>Support new-hire onboarding including device setup and application configuration</li><li>Document all troubleshooting steps, solutions, and system changes</li><li>Maintain and track IT equipment inventory</li><li>Escalate complex issues to senior system or network teams</li></ul>
2026-08-24T00:00:00Z

IT Support Specialist

Washington, DC
onsite
Temporary / Contract
22 - 25 USD / Hourly
Reports to: IT ManagerJob Type: Full-time | On-siteSchedule: Monday–Friday, 7:45 AM – 4:15 PM (with some flexibility as needed) Position SummaryThe IT Assistant plays a key role in supporting the daily technology operations within a dynamicPre-K–12 educational environment. This position ensures the smooth functioning of classroomand administrative technologies by providing technical support, troubleshooting devices, andassisting staff and students with their technology needs. Key Responsibilities• Provide technical support to staff, faculty, and students for hardware, software, andnetwork issues.• Troubleshoot and resolve problems with classroom devices, including Smart Boards,Windows and Mac laptops, iPads, projectors, and the school phone system.• Assist with network security, user account setup, and permission management.• Support device inventory, deployment, and asset management, including check-in/checkout systems.• Assist with technology setup for school events and presentations.• Perform regular system updates and patches to maintain performance and security.• Communicate effectively with non-technical users and provide basic training when needed.• Test new software and hardware configurations prior to full deployment.• Maintain accurate documentation of issues, resolutions, and procedures in the IT ticketingsystem.• Coordinate with third-party vendors as needed.• Provide support for school data management tasks.Requirements & Qualifications• High school diploma required; Associate’s degree in IT or related field preferred.• Basic knowledge of Windows, macOS, iOS, and Android environments.• Familiarity with Microsoft 365.
2026-08-19T00:00:00Z

IT Support Specialist

Ann Arbor, MI
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for an IT Support Specialist to provide onsite technical assistance for a large healthcare organization in Michigan. This contract-to-permanent position is ideal for someone who enjoys solving everyday technology issues while delivering compassionate, high-quality support to staff working in a fast-paced and emotionally sensitive environment. The role focuses on desktop and mobile support, user onboarding, and hands-on troubleshooting across core Microsoft technologies. Responsibilities:• Provide onsite and remote technical support for end users, resolving routine hardware, software, and access-related issues in a timely manner.• Set up and configure workstations, peripherals, and user accounts for new team members, supporting a steady monthly onboarding volume.• Troubleshoot Windows-based environments, including Active Directory, Microsoft 365, Exchange Online, and related user access concerns.• Assist employees in the field with remote issue resolution and guidance for laptops, mobile devices, and connectivity problems.• Support Android phones and iPads by handling setup, basic troubleshooting, and user assistance.• Diagnose deskside and network-related issues affecting day-to-day operations and escalate more complex problems when needed.• Maintain accurate tracking of equipment and technology assets, including device distribution, recovery, and inventory updates.• Deliver responsive, attentive customer service to staff members who may be working under stressful circumstances.• Prepare stations and equipment so new and existing team members have reliable access to the tools they need to perform their work.
2026-08-26T00:00:00Z

IT Support Specialist

Tampa, FL
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
We are looking for an IT Support Specialist to join our team in Tampa, Florida in a contract-to-permanent position. This role is ideal for a hands-on technical specialist who enjoys helping employees stay productive by resolving day-to-day technology issues across computers, software, mobile devices, and related equipment. The person in this role will support end users in a fast-moving environment, contribute to broader IT initiatives, and deliver dependable service with clear communication and a courteous approach. Responsibilities: • Provide front-line technical support to employees by diagnosing and resolving issues involving workstations, software applications, and common IT systems. • Track, prioritize, and update support requests through the help desk platform to ensure timely follow-up and resolution. • Configure, deploy, and maintain desktops, laptops, printers, mobile devices, and other end-user hardware as business needs arise. • Install, upgrade, and support operating systems and business applications, including Microsoft Windows 10/11 and Microsoft 365 tools. • Assist users with questions related to device functionality, application use, and basic troubleshooting steps for computers and mobile technology. • Escalate more complex technical problems to appropriate IT team members while documenting findings and actions taken. • Create user-friendly guidance and deliver basic instruction that helps employees resolve routine issues more independently. • Support IT projects and additional operational tasks as assigned while following company expectations for safety, quality, and productivity.
2026-09-03T00:00:00Z

IT Support Specialist

Tallahassee, FL
onsite
Temporary / Contract
30 - 40 USD / Hourly
We are seeking an IT Support Specialist to provide technical support for end users across Windows-based environments. This role will support day-to-day IT operations, troubleshoot hardware and software issues, and administer core technologies including Active Directory and Microsoft 365. This is an onsite role in Tallahassee, FL. Key Responsibilities<ul><li>Provide Tier 1–2 technical support for Windows operating systems (Windows 10/11)</li><li>Troubleshoot and resolve issues related to desktops, laptops, peripheral devices, and printers</li><li>Support user account management in Active Directory (user creation, group membership, password resets)</li><li>Administer and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform onboarding and offboarding tasks (account provisioning, equipment setup, access changes)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher-level support teams as needed</li><li>Assist with software installs, patches, updates, and basic security best practices</li><li>Provide clear, professional communication to end users with varying technical skill levels</li></ul>
2026-08-19T00:00:00Z

IT Support Specialist

Saint Louis, MO
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are seeking a professional, customer-focused Help Desk / IT Support Specialist to provide day-to-day technical support in a professional services environment with a strong Microsoft-based technology stack. This role is responsible for troubleshooting user issues, supporting core infrastructure and business applications, and delivering high-quality service to internal employees. Based on general knowledge. Key Responsibilities<ul><li>Provide first- and second-level technical support for hardware, software, mobile devices, printers, and peripheral equipment. Based on general knowledge.</li><li>Troubleshoot and resolve issues related to Microsoft 365, Windows operating systems, Outlook, Teams, OneDrive, and other standard Microsoft tools. Based on general knowledge.</li><li>Support user account administration, password resets, access permissions, and group management in Active Directory and related systems. Based on general knowledge.</li><li>Install, configure, and maintain laptops, desktops, docking stations, and other end-user technology. Based on general knowledge.</li><li>Assist with onboarding and offboarding activities, including device setup, account provisioning, and access removal. Based on general knowledge.</li><li>Document incidents, service requests, resolutions, and recurring issues in the ticketing system. Based on general knowledge.</li><li>Escalate complex technical issues to senior IT staff or third-party vendors as needed. Based on general knowledge.</li><li>Support conference room technology, video meetings, and collaboration tools in an office-based professional services setting. Based on general knowledge.</li><li>Perform routine system updates, patching, software deployments, and asset tracking. Based on general knowledge.</li><li>Maintain a high level of professionalism and customer service when working with employees and leadership across the organization. Based on general knowledge.</li></ul>Required Qualifications<ul><li>2+ years of experience in help desk, desktop support, or IT support roles. Based on general knowledge.</li><li>Experience supporting Microsoft environments, including Windows 10/11, Microsoft 365, Outlook, Teams, and Active Directory. Based on general knowledge.</li><li>Strong troubleshooting skills across hardware, software, networking, and user access issues. Based on general knowledge.</li><li>Experience working in a professional services environment such as legal, consulting, accounting, financial services, or similar office-based organizations preferred. Based on general knowledge.</li><li>Familiarity with ticketing systems, remote support tools, and endpoint support processes. Based on general knowledge.</li><li>Excellent interpersonal, communication, and customer service skills. Based on general knowledge.</li><li>Ability to manage multiple priorities and respond effectively in a fast-paced environment. Based on general knowledge.</li></ul>
2026-08-24T00:00:00Z

IT Support Specialist

Pittsburgh, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Support Specialist to provide hands-on technical assistance and dependable end-user support in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues, maintaining workplace systems, and delivering a strong service experience across a dynamic business environment. The role will focus on desktop support, user access management, device setup, and troubleshooting across hardware, software, and connectivity needs. Responsibilities: • Deliver first- and second-level technical support for computers, operating systems, software applications, and peripheral equipment. • Diagnose and resolve issues affecting desktops, laptops, mobile devices, and commonly used business tools in a timely manner. • Prepare, deploy, and maintain employee workstations, installed applications, and related technology hardware. • Provide support for conference room systems, video meetings, and audio-visual equipment to help ensure smooth collaboration. • Track system behavior and assist in identifying and addressing technical problems before they escalate. • Administer user account setup, access rights, and permission updates within established security guidelines. • Assist with basic network support by addressing connectivity problems and helping configure devices for proper access. • Record incidents, solutions, and technical updates clearly within the ticketing system and related documentation. • Create simple support materials and guide users on basic technology processes and tools. • Route higher-level or specialized technical concerns to the appropriate internal teams or external partners when needed.
2026-09-04T00:00:00Z

IT Support Specialist

La Jolla, CA
onsite
Temporary / Contract
27 - 30 USD / Hourly
We are looking for an IT Support Specialist to provide dependable technical assistance for end users in California. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and account access issues while delivering a strong support experience. The role focuses on maintaining smooth desktop operations, responding to service requests efficiently, and helping employees stay productive in a Microsoft-based environment. Responsibilities:• Provide front-line technical support for desktop, laptop, and Windows-related issues submitted by end users.• Investigate and resolve service desk requests involving system access, software functionality, and general workstation performance.• Manage user account support tasks within Active Directory, including access updates and basic account administration.• Troubleshoot Microsoft Windows 10 problems by identifying root causes and applying practical fixes or escalation when needed.• Document incidents, resolutions, and follow-up actions clearly within the ticketing system to maintain accurate support records.• Assist with setup, configuration, and ongoing support of end-user devices to ensure reliable daily operation.• Communicate with employees in a detail-oriented manner to gather issue details, provide status updates, and confirm successful resolution.
2026-08-28T00:00:00Z

IT Support Specialist

Opelika, AL
onsite
Temporary / Contract
36 - 38 USD / Hourly
The IT Site Support Specialist serves as the primary IT liaison for a designated manufacturing facility or job site, ensuring the seamless operation of all technological systems, including end-user devices, local and wireless network infrastructure, on-site servers, printing solutions, and manufacturing-specific hardware and software. This role is critical to minimizing downtime and maximizing production efficiency. The technician will provide comprehensive technical support, collaborate with site leadership, and evaluate IT processes to drive continuous improvement and align with business goals.
2026-08-25T00:00:00Z

IT Support Specialist

Whitesboro, NY
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for end users and workplace technology in Whitesboro, New York. This role focuses on resolving hardware, software, network, and device issues while helping maintain secure and efficient day-to-day IT operations. The ideal candidate brings strong Microsoft environment experience, sound troubleshooting skills, and the ability to support technology used in a manufacturing setting.
2026-09-03T00:00:00Z

IT Support Specialist

Petersburg, VA
onsite
Temporary / Contract
30 - 33 USD / Hourly
We are seeking an IT Support Specialist to assess, maintain, and support a multi-site technology environment, including hardware, software, systems, and technology initiatives. This role is responsible for ensuring reliable technology operations, providing end-user support, maintaining asset inventory, supporting technology projects, and helping users maximize available technology solutions. Key ResponsibilitiesTechnology Assessment & Planning<ul><li>Evaluate organizational needs for hardware, software, systems, and technology projects.</li><li>Monitor current and upcoming technology initiatives, issues, risks, and action items.</li><li>Assist with planning and supporting technology-related projects and upgrades.</li></ul>Technical Support & Troubleshooting<ul><li>Provide technical support for applications, hardware, and system-related issues.</li><li>Troubleshoot, maintain, repair, and upgrade computer systems, peripherals, and software.</li><li>Support users with computers, mobile devices, phones, inventory systems, and business applications.</li><li>Research technical issues and implement appropriate solutions.</li></ul>Systems Administration & Asset Management<ul><li>Document, maintain, upgrade, and replace hardware and software as needed.</li><li>Maintain accurate technology asset inventory records.</li><li>Support device lifecycle management, refresh, and deployment activities.</li><li>Assist with system maintenance and operational improvements.</li></ul>Procurement & Security<ul><li>Recommend and support the procurement of technology equipment and related resources.</li><li>Maintain and support security controls across systems and software platforms.</li><li>Ensure compliance with established IT policies and procedures.</li></ul>User Support & Communication<ul><li>Advise users on technology solutions that support business needs.</li><li>Create clear and professional communications regarding technology updates, issues, and resolutions.</li><li>Develop user-friendly technical documentation, processes, and instructions.</li><li>Meet with stakeholders to gather requirements, discuss technical solutions, and provide status updates.</li></ul>Issue Management & Escalation<ul><li>Escalate critical incidents, outages, and security concerns to appropriate technical teams.</li><li>Track and manage incidents, service requests, and change activities through resolution.</li><li>Collaborate with internal and external teams to address complex technical issues.</li></ul>Additional Preferred Experience<ul><li>Supporting office relocations, including structured cabling, network equipment, server moves, and telephone setup.</li><li>Assisting with Electronic Health Record (EHR) implementations or other enterprise application deployments.</li></ul>
2026-09-02T00:00:00Z

IT Support Specialist

Dallas, TX
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a Technical Support Specialist to join our Tier 1 helpdesk team and serve as the first line of support for employees across the organization. This position handles day-to-day technical assistance needs, including basic troubleshooting for hardware, software, mobile devices, and network connectivity. The ideal candidate brings strong customer service instincts and a willingness to learn in a fast-moving environment. POSITION: TECHNICAL SUPPORT SPECIALISTLOCATION: DALLAS, TXDURATION: 6 MONTH CONTRACT TO HIRERATE: $25-$30/HOUR Responsibilities:<ul><li>Serve as the initial point of contact for technical issues submitted through phone, email, or support channels, addressing routine hardware, software, and access concerns.</li><li>Troubleshoot end-user problems and escalate advanced or unresolved issues to higher-level support teams when needed.</li><li>Record detailed notes, resolutions, and updates in the ticketing system to maintain accurate documentation.</li><li>Assist with software deployments, updates, and basic configuration tasks across Windows, macOS, and mobile devices.</li><li>Help educate users on standard IT practices such as VPN usage, email setup, and basic security guidelines.</li></ul>
2026-09-02T00:00:00Z

IT Support Specialist

Maryland Heights, MO
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
POSITION OVERVIEWWe are seeking a dependable and versatile IT Support Specialist to manage the day-to-day technology needs of our car and home warranty company. This is a hands-on, in-office position for someone who is comfortable being the company's go-to person for a wide range of technical needs. Responsibilities include setting up equipment for new employees, resolving technology issues, maintaining the company's phone systems, tracking equipment, managing user accounts, and supporting office technology such as televisions, security cameras, and electronic door locks. The ideal candidate is a jack of all trades who can troubleshoot independently, recognize potential problems before they cause major disruptions, and coordinate with outside vendors when necessary. KEY RESPONSIBILITIES<ul><li>Set up computers, monitors, phones, headsets, and other equipment for new employees.</li><li>Create and manage usernames, email accounts, system access, and employee IDs.</li><li>Update or disable accounts and recover company equipment when employees leave.</li><li>Maintain an accurate inventory of computers, phones, monitors, accessories, and other company-owned equipment.</li><li>Order replacement equipment, accessories, software, and other technology as needed.</li><li>Diagnose and resolve computer, hardware, software, and equipment issues.</li><li>Perform routine maintenance and updates on company equipment.</li><li>Troubleshoot basic internet, Wi-Fi, connectivity, power, cabling, and workstation issues.</li><li>Troubleshoot the company's CRM, phone systems, and other business applications.</li><li>Work with internet, phone, software, CRM, security, and equipment vendors to resolve more advance issues.</li><li>Set up and maintain televisions, conference-room technology, displays, and audio-visual equipment.</li><li>Assist with security cameras, alarm systems, access-control systems, and electronic door locks.</li><li>Maintain organized records of equipment assignments, user access, software licenses, warranties, and vendor information.</li><li>Manage employee support requests and provide updates until each issue is resolved.</li><li>Identify aging equipment, security concerns, or recurring technical problems and recommend solutions.</li><li>Create basic instructions and documentation for common technology processes.</li><li>Provide technical support to employees at all levels of the company.</li><li>Assist with urgent technology issues when necessary.</li></ul>
2026-08-25T00:00:00Z

Technology Support Specialist

Charlottesville, VA
onsite
Temporary to Hire
29.2885 - 33.913 USD / Hourly
We are looking for a Technology Support Specialist to provide hands-on technical assistance for end users in Charlottesville, Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving desktop and system issues, delivering responsive support, and helping employees stay productive in a Windows-based environment. The person in this role will handle day-to-day service requests, troubleshoot hardware and software problems, and support account access needs with a strong customer service focus. Responsibilities: • Provide frontline technical support for employees by diagnosing and resolving desktop, operating system, and basic application issues. • Respond to incoming service requests in a timely manner, document resolutions clearly, and maintain accurate updates within the ticketing system. • Assist users with Microsoft Windows 10 support needs, including workstation performance, login concerns, and common configuration issues. • Manage user account support tasks within Active Directory, such as access updates, password resets, and account maintenance. • Troubleshoot routine hardware and software problems to minimize downtime and restore normal operations quickly. • Escalate more complex incidents when needed while ensuring clear communication and follow-through with affected users. • Support day-to-day help desk activities by prioritizing requests, tracking open issues, and delivering a positive end-user experience.
2026-08-17T00:00:00Z

Customer Service Specialist

Richmond, CA
onsite
Temporary / Contract
25 - 28 USD / Hourly
Position OverviewWe're seeking a Customer Service Specialist to serve as a key point of contact for customers, providing exceptional support and ensuring a positive customer experience. This role combines customer service, account support, problem resolution, and administrative coordination. The ideal candidate is a strong communicator who enjoys helping others, can navigate multiple systems simultaneously, and thrives in a fast-paced environment. This position plays an important role in maintaining customer satisfaction, strengthening client relationships, and supporting day-to-day business operations. Day-to-Day Responsibilities<ul><li>Serve as the primary point of contact for customers via phone, email, and online inquiries.</li><li>Respond to customer questions regarding products, services, orders, billing, and account information.</li><li>Resolve customer concerns promptly while maintaining a professional and positive customer experience.</li><li>Process customer orders, requests, and account updates accurately and efficiently.</li><li>Monitor order status and communicate updates to customers.</li><li>Maintain accurate customer records and account information within company systems/ CRM.</li><li>Prepare reports and track service metrics as requested.</li><li>Build and maintain positive customer relationships through proactive communication.</li><li>Identify opportunities to improve service delivery and customer satisfaction.</li></ul>
2026-08-28T00:00:00Z

Customer Service Specialist

Warrendale, PA
onsite
Permanent / Full Time
70000 - 85000 USD / Yearly
We are looking for a Customer Service Specialist to join our team in Warrendale, Pennsylvania. This position supports customer-facing service operations by managing order-related requests, maintaining accurate records, and helping ensure timely communication across internal teams and customers. The ideal candidate brings strong administrative and customer support experience, stays organized in a fast-paced environment, and handles service inquiries with professionalism and attention to detail. Responsibilities: • Enter and revise service orders in company platforms while verifying that all required information is complete and accurate. • Track active customer cases and follow up on outstanding items in partnership with senior team members or supervisors. • Help organize onboarding and installation activities by confirming timelines, preparing documentation, and coordinating communication with internal stakeholders. • Maintain detailed records related to service requests, customer concerns, and events that affect billing activities. • Communicate progress updates to customers regarding case status, delivery timing, and scheduled service work. • Review shared inboxes and intake channels, then direct requests to the appropriate operational or technical contacts for resolution. • Identify issues involving technical complexity, pricing concerns, or non-routine service matters and elevate them to senior staff as needed.
2026-08-28T00:00:00Z

Customer Service Specialist

Getzville, NY
onsite
Permanent / Full Time
60000 - 67000 USD / Yearly
Jenny Bour with Robert Half is working with a growing company that is looking for a Customer Service Specialist to support daily customer account activity and coordinate essential administrative, shipping, and billing processes. This Customer Service Specialist position plays an important role in maintaining accurate records, preparing transaction documents, and ensuring customer commitments are met efficiently. The Customer Service Specialist the role requires strong attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. This position offers a hybrid work schedule for candidates that can commute to the Getzville, NY office! Responsibilities:<ul><li>Oversee service-related activities for assigned customer accounts and contracts, ensuring timely follow-up and consistent communication.</li><li>Maintain accurate digital records for customers, contracts, and related documentation to support smooth day-to-day operations.</li><li>Review and assign coding for invoices, freight charges, warehouse expenses, and other transaction-related costs.</li><li>Create, process, and organize business documents such as invoices, bills of lading, letters of credit, and shipping paperwork.</li><li>Coordinate with warehouse partners to arrange packaging, blending, and shipment of materials according to customer specifications.</li><li>Obtain transportation pricing from carriers, confirm logistics arrangements, and schedule shipments to meet delivery requirements.</li><li>Investigate service or shipment issues and resolve them by identifying practical solutions and communicating updates to stakeholders.</li><li>Apply product and account knowledge to make informed decisions that align with customer needs and contractual terms.</li><li>Support inventory tracking, assist with account coverage during team absences, and help keep billing and receivable activities current.</li></ul>
2026-08-25T00:00:00Z

Customer Service Specialist

Neenah, WI
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a customer-focused Customer Service Specialist to support lead engagement and client communication for a contract position based in Wisconsin. In this role, you will connect with prospective customers, respond quickly to inquiries, and help guide opportunities forward through consistent outreach and thoughtful follow-up. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while managing multiple conversations in a fast-paced environment. This opportunity is well suited for someone who enjoys building relationships, solving problems, and contributing to a positive customer experience. Responsibilities:• Respond to incoming inquiries in a timely manner and maintain steady follow-up to keep prospects engaged throughout the process.• Develop positive relationships with prospective clients by understanding their needs, addressing concerns, and creating confidence in the service experience.• Record, organize, and update lead interactions accurately within company systems to ensure clear visibility into activity and next steps.• Coordinate appointments and support movement of promising opportunities through the sales pipeline.• Work closely with internal partners to deliver a smooth and consistent experience for customers at every stage of engagement.• Handle email and phone communications with care while managing multiple browser-based tools and customer records.• Assist customers with general service questions and basic connectivity-related concerns, escalating issues when appropriate.• Build knowledge of industry practices, internal workflows, and relevant market information to improve service quality and effectiveness.
2026-08-19T00:00:00Z