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172 results for Product Support Specialist jobs

Sales Support Specialist
  • Silver Spring, MD
  • onsite
  • Temporary / Contract
  • 24 - 28 USD / Hourly
  • <p>We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team with administrative, operational, and customer-facing tasks. This role is responsible for managing sales documentation, coordinating communication with clients, tracking orders, preparing reports, and helping ensure a smooth sales process from lead generation through post-sale support. This role supports sales operations through reporting, CRM management, and client coordination.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul><p><br></p>
  • 2026-05-21T00:00:00Z
Sales Support Specialist
  • Hyattsville, MD
  • onsite
  • Temporary / Contract
  • 24 - 28 USD / Hourly
  • <p>We are seeking a highly organized Sales Support Specialist to support our sales team with administrative coordination, customer communication, and operational follow-through. This role helps keep sales processes moving efficiently by managing documentation, updating records, coordinating with internal teams, and supporting clients throughout the sales cycle. This role supports sales operations through reporting, CRM management, and client coordination.</p><p>Responsibilities</p><p>• Prepare sales reports, proposals, and presentations</p><p>• Maintain CRM records and client data</p><p>• Process orders and ensure documentation accuracy</p><p>• Support client follow ups and internal coordination</p><p><br></p>
  • 2026-05-21T00:00:00Z
Sales Support Specialist
  • Rockville, MD
  • onsite
  • Temporary / Contract
  • 24 - 28 USD / Hourly
  • <p>We are seeking a highly organized Sales Support Specialist to support our sales team with administrative coordination, customer communication, and operational follow-through. This role helps keep sales processes moving efficiently by managing documentation, updating records, coordinating with internal teams, and supporting clients throughout the sales cycle. This role supports sales operations through reporting, CRM management, and client coordination.</p><p>Responsibilities</p><p>• Prepare sales reports, proposals, and presentations</p><p>• Maintain CRM records and client data</p><p>• Process orders and ensure documentation accuracy</p><p>• Support client follow ups and internal coordination</p><p><br></p>
  • 2026-05-21T00:00:00Z
Sales Support Specialist
  • Bethesda, MD
  • onsite
  • Temporary / Contract
  • 24 - 28 USD / Hourly
  • <p>We are seeking a highly organized Sales Support Specialist to support our sales team with administrative coordination, customer communication, and operational follow-through. This role helps keep sales processes moving efficiently by managing documentation, updating records, coordinating with internal teams, and supporting clients throughout the sales cycle. This role supports sales operations through reporting, CRM management, and client coordination.</p><p><strong>Responsibilities</strong></p><ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul><p><br></p>
  • 2026-05-21T00:00:00Z
Sales Support Specialist
  • Gaithersburg, MD
  • onsite
  • Temporary / Contract
  • 24 - 28 USD / Hourly
  • <p>We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team with administrative, operational, and customer-facing tasks. This role is responsible for managing sales documentation, coordinating communication with clients, tracking orders, preparing reports, and helping ensure a smooth sales process from lead generation through post-sale support. This role supports sales operations through reporting, CRM management, and client coordination.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul><p><br></p><p><br></p><p><br></p>
  • 2026-05-21T00:00:00Z
Sales Support Specialist
  • Silver Spring, MD
  • onsite
  • Temporary / Contract
  • 24 - 28 USD / Hourly
  • <p>We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team with administrative, operational, and customer-facing tasks. This role is responsible for managing sales documentation, coordinating communication with clients, tracking orders, preparing reports, and helping ensure a smooth sales process from lead generation through post-sale support. This role supports sales operations through reporting, CRM management, and client coordination.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul><p><br></p>
  • 2026-05-21T00:00:00Z
Sales Support Specialist
  • Rockville, MD
  • onsite
  • Temporary / Contract
  • 24 - 28 USD / Hourly
  • <p>We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team with administrative, operational, and customer-facing tasks. This role is responsible for managing sales documentation, coordinating communication with clients, tracking orders, preparing reports, and helping ensure a smooth sales process from lead generation through post-sale support.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow‑ups and internal coordination</li></ul><p><br></p>
  • 2026-05-21T00:00:00Z
Customer Support Specialist
  • Silver Spring, MD
  • onsite
  • Temporary / Contract
  • 22 - 26 USD / Hourly
  • <p>We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p><p><br></p>
  • 2026-05-20T00:00:00Z
Customer Support Specialist
  • Johnston, IA
  • onsite
  • Temporary / Contract
  • 19 - 21 USD / Hourly
  • <p>Robert Half is seeking a <strong>Customer Support Specialist</strong> for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. <strong>If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career.</strong></p><p> </p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul><p><strong><u>Shift &amp; Schedule</u></strong></p><ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul><p><strong><u>Additional Details</u></strong></p><ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
  • 2026-05-22T00:00:00Z
Customer Support Specialist
  • Bethesda, MD
  • onsite
  • Temporary / Contract
  • 22 - 26 USD / Hourly
  • <p>We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment. Based on general knowledge.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner. </li><li>Resolve issues and document outcomes in CRM systems. </li><li>Document customer interactions accurately in internal systems. </li><li>Maintain up-to-date knowledge of company products, services, and policies. </li><li>Identify service trends and improvement opportunities</li><li>Escalate complex issues to internal teams</li></ul><p><br></p><p><br></p><p><br></p>
  • 2026-05-20T00:00:00Z
Customer Support Specialist
  • Silver Spring, MD
  • onsite
  • Temporary / Contract
  • 22 - 26 USD / Hourly
  • <p>We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment. </p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner. </li><li>Resolve customer issues related to orders, accounts, billing, or products/services.</li><li>Document customer interactions accurately in internal systems. </li><li>Escalate complex concerns to the appropriate department when needed. </li><li>Maintain up-to-date knowledge of company products, services, and policies. </li><li>Collaborate with internal teams to improve service delivery and customer satisfaction. </li></ul><p><br></p>
  • 2026-05-20T00:00:00Z
Customer Support Specialist
  • Bethlehem, PA
  • onsite
  • Temporary to Hire
  • 22 - 25 USD / Hourly
  • <p>We are seeking a detail-oriented and customer-focused <strong>Customer Support Specialist</strong> to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping resolve inquiries, providing product or service information, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and solid Microsoft Office skills, especially in Word, Excel, Outlook, and Teams.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer issues and escalate complex concerns when needed</li><li>Maintain accurate customer records and interaction notes in company systems</li><li>Use Microsoft Outlook to manage communications and schedule follow-ups</li><li>Prepare reports, update spreadsheets, and track support metrics using Microsoft Excel</li><li>Create and edit customer correspondence and documentation in Microsoft Word</li><li>Collaborate with internal teams using Microsoft Teams and other communication tools</li><li>Provide product, service, and account information to customers</li><li>Identify opportunities to improve processes and enhance the customer experience</li></ul><p><br></p>
  • 2026-06-05T00:00:00Z
Applications Support Specialist
  • Norristown, PA
  • onsite
  • Temporary / Contract
  • 0 - 0 USD / Yearly
  • We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones.<br><br>Responsibilities:<br>• Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform.<br>• Configure assignment rules and target audiences to streamline training assignments for Commercial learners.<br>• Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals.<br>• Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary.<br>• Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders.<br>• Generate compliance and completion reports while validating data accuracy using Excel.<br>• Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments.<br>• Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences.<br>• Adhere to established governance standards, including naming conventions and metadata protocols.<br>• Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
  • 2026-05-28T00:00:00Z
IT Support Specialist
  • Whittier, CA
  • onsite
  • Temporary / Contract
  • 34 - 36 USD / Hourly
  • <p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>We are seeking a customer-focused Level 2 IT Support Technician to provide end-user support, endpoint management, and deployment support within a Windows enterprise environment. The ideal candidate will possess strong troubleshooting abilities, polished communication skills, and hands-on experience supporting Windows 11, Microsoft 365, Intune, and Autopilot environments.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide day-to-day Level 2 IT support, including troubleshooting hardware, software, and user access issues</li><li>Deliver professional and empathetic customer support via phone, email, chat, and in-person interactions</li><li>Support and maintain Windows 11 and Microsoft 365 (O365) user environments</li><li>Assist with deployment and support of Windows Autopilot and Operating System Deployment (OSD) processes</li><li>Review and interpret Microsoft Intune logs for troubleshooting, deployment validation, and issue resolution</li><li>Execute and support Windows Update deployments within WSUS and Intune-managed environments</li><li>Utilize basic scripting skills, including PowerShell, to support automation and administrative tasks</li><li>Assist with endpoint provisioning, configuration, imaging, and device lifecycle management</li></ul><p><br></p>
  • 2026-05-22T00:00:00Z
IT Support Specialist
  • Tallahassee, FL
  • onsite
  • Temporary / Contract
  • 30 - 40 USD / Hourly
  • <p>We are seeking an IT Support Specialist to provide technical support for end users across Windows-based environments. This role will support day-to-day IT operations, troubleshoot hardware and software issues, and administer core technologies including Active Directory and Microsoft 365. This is an onsite role in Tallahassee, FL.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1–2 technical support for Windows operating systems (Windows 10/11)</li><li>Troubleshoot and resolve issues related to desktops, laptops, peripheral devices, and printers</li><li>Support user account management in Active Directory (user creation, group membership, password resets)</li><li>Administer and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform onboarding and offboarding tasks (account provisioning, equipment setup, access changes)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher-level support teams as needed</li><li>Assist with software installs, patches, updates, and basic security best practices</li><li>Provide clear, professional communication to end users with varying technical skill levels</li></ul><p><br></p>
  • 2026-05-18T00:00:00Z
IT Support Specialist
  • West Los Angeles, CA
  • onsite
  • Permanent / Full Time
  • 80000 - 130000 USD / Yearly
  • <p><strong>Job Title</strong></p><p>IT Support Specialist</p><p><br></p><p><strong>Company Overview</strong></p><p>A private investment and services organization based in Los Angeles, California is seeking a highly capable IT professional to support a dynamic, high-performance environment with a strong focus on VP and executive-level support. The organization prioritizes operational excellence, discretion, and seamless technology experiences, delivering high-touch support to both internal teams and senior stakeholders. This role is critical in maintaining a reliable and efficient IT environment across office and remote settings.</p><p><br></p><p><strong>Role Summary</strong></p><p>The IT Support Specialist will serve as a hands-on IT generalist, providing comprehensive technical support with a strong emphasis on executive-level service in Los Angeles, California. This role focuses on delivering white-glove support to senior leaders while maintaining day-to-day IT operations across systems, devices, and infrastructure. The ideal candidate brings broad technical expertise, strong customer service instincts, and the ability to operate independently in high-trust environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide high-touch, white-glove IT support to executives and end users, both onsite and remotely</li><li>Troubleshoot and resolve issues across hardware, software, networking, and mobile devices</li><li>Support and maintain end-user environments including laptops, desktops, printers, and collaboration tools</li><li>Administer and support conference room and video conferencing technologies</li><li>Manage onboarding/offboarding processes, including equipment setup and access configuration</li><li>Maintain core IT systems including operating systems, applications, and network connectivity</li><li>Partner with external vendors for system maintenance, upgrades, and issue resolution</li><li>Support basic IT security best practices and ensure secure usage of devices and systems</li><li>Proactively identify opportunities to improve IT processes, user experience, and system reliability</li><li>Provide clear communication, training, and guidance to users on technology tools and best practices</li></ul><p><strong>Compensation &amp; Benefits</strong></p><ul><li>$90,000 - $130,000 base salary with discretionary bonus</li><li>Comprehensive health, dental, and vision insurance</li><li>Paid time off, including vacation and sick leave</li><li>Opportunity to work in a high-impact, trusted IT role supporting senior leadership</li></ul><p><strong>Additional Details</strong></p><ul><li>Onsite role with occasional travel to additional locations</li><li>Hybrid support environment with both in-office and remote responsibilities</li><li>High level of autonomy and direct interaction with executive stakeholders</li><li>Requires flexibility and responsiveness to support business-critical needs</li></ul>
  • 2026-05-28T00:00:00Z
IT Support Specialist
  • Naples, FL
  • onsite
  • Permanent / Full Time
  • 20 - 25 USD / Hourly
  • <p>We are seeking a motivated and customer-focused <strong>PC Technician / IT Support Specialist</strong> to join a growing IT team. This is an excellent opportunity for someone early in their IT career who is eager to gain hands-on experience supporting end users and troubleshooting hardware/software issues in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install, maintain, and troubleshoot computer hardware, including desktops, laptops, and peripherals</li><li>Install, update, and support software and operating systems (Windows environments)</li><li>Provide technical support to end users, both in-person and remotely</li><li>Diagnose and resolve hardware, software, and connectivity issues</li><li>Document issues, resolutions, and processes in a ticketing system</li><li>Assist with system upgrades, imaging, and deployments</li><li>Work closely with end users to ensure a positive support experience</li></ul>
  • 2026-06-03T00:00:00Z
Salesforce Platform Support Specialist
  • Minneapolis, MN
  • remote
  • Temporary to Hire
  • 28 - 40 USD / Hourly
  • <p>Are you experienced in supporting Salesforce as a platform and not just using it as an end user? We’re looking for a Salesforce Platform Specialist with hands-on technical support experience. This role is ideal for someone who understands how Salesforce works behind the scenes and can troubleshoot issues across permissions, integrations, data, automations, and Service Cloud functionality. You will support a large, fast-paced retail network using Salesforce at the core of its operations.</p><p>What You’ll Do</p><p>• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow</p><p>• Troubleshoot issues related to permissions, integrations, workflows, Lightning functionality, and custom objects</p><p>• Administer users and licenses for a Salesforce org with 1,000+ users, including roles, profiles, public groups, and permission sets</p><p>• Use Apsona, Data Loader, and Workbench to import, update, and export data</p><p>• Support Salesforce Service Cloud features such as case management and automation</p><p>• Investigate and resolve API-related issues using Postman to simulate calls and verify data transactions</p><p>• Partner with internal teams to improve workflows, eliminate repeat issues, and enhance overall system efficiency</p><p><br></p><p>Interested?</p><p>Please submit resumes to sally.lander@roberthalf.(com) for immediate consideration.</p>
  • 2026-05-18T00:00:00Z
Technical Support Rep
  • Sarasota, FL
  • onsite
  • Temporary to Hire
  • 0 - 0 USD / Yearly
  • We are looking for a Technical Support Rep to join a water industry organization in Sarasota, Florida as part of a contract opportunity with permanent potential. In this onsite role, you will serve as a key resource for customers by resolving technical product concerns, guiding users after purchase, and ensuring a high standard of service across every interaction. You will work closely with cross-functional teams to address product performance questions, document recurring issues, and contribute insights that support operational excellence and product improvement.<br><br>Responsibilities:<br>• Investigate and resolve customer issues involving instrument performance, including hardware, software, data output, and application-related concerns.<br>• Deliver post-implementation and post-sale training to help customers use products effectively and confidently.<br>• Guide customers to the appropriate manuals, reference tools, and support materials needed to answer product questions.<br>• Record support requests, warranty matters, quality-related observations, and customer feedback in internal systems with clear and accurate detail.<br>• Prepare pricing estimates for repairs and follow-up service needs, while coordinating return authorizations and tracking equipment sent in for service.<br>• Maintain detailed case histories that capture the reported problem, diagnostic steps taken, and final resolution for each support interaction.<br>• Coordinate with quality and internal stakeholders to escalate non-conformance concerns, monitor progress, and communicate updates back to customers.<br>• Analyze trends in support activity, recurring product issues, and warranty data to produce reports and recommendations for management.<br>• Keep product registrations, dashboards, reporting records, and activity logs current while reviewing data for consistency and accuracy.<br>• Contribute to process improvements and create customer-facing support content that helps reduce repeat issues and strengthens user understanding.
  • 2026-05-18T00:00:00Z
Operations Support Specialist
  • Albuquerque, NM
  • onsite
  • Temporary to Hire
  • 0 - 0 USD / Yearly
  • <p>We are seeking an Operations Support Specialist to join our banking operations team in a critical back-office role supporting the daily movement, balancing, and settlement of bank funds. This position requires hands-on experience with core banking operations including ACH processing and disputes, domestic and international wire transactions, daily account settlement, reconciliations, exception processing, NSF/non-post handling, stop payments, chargebacks, and general transaction research. The ideal candidate will have a strong understanding of operational workflows within a financial institution, exceptional attention to detail, and the ability to manage time-sensitive transactions with accuracy and confidentiality. Additional responsibilities include assisting with debit card disputes, regulatory reporting, account research, audit support, balancing activities, and cross-functional support to branch and accounting teams as needed. Candidates should bring prior banking operations, bookkeeping, or accounting experience, strong problem-solving skills, and a solid commitment to operational excellence and customer service. This role is paying 50-60k depending on experience and is a full time/permanent role.</p>
  • 2026-06-04T00:00:00Z
Customer Service Specialist
  • Greensboro, NC
  • onsite
  • Temporary / Contract
  • 19.1805 - 22.209 USD / Hourly
  • We are looking for a highly skilled Customer Service Specialist to join our team in Greensboro, North Carolina. This is a long-term contract position ideal for someone passionate about delivering exceptional service and resolving customer inquiries efficiently. The successful candidate will thrive in a fast-paced call center environment and demonstrate expertise in handling multi-line phone systems and data entry.<br><br>Responsibilities:<br>• Provide superior customer service by addressing inquiries and resolving complaints with professionalism and efficiency.<br>• Handle inbound calls in a high-volume call center setting while ensuring customer satisfaction.<br>• Operate multi-line phone systems to manage and prioritize incoming calls effectively.<br>• Perform accurate data entry to document customer interactions and maintain records.<br>• Collaborate with team members to ensure seamless communication and service delivery.<br>• Utilize Windows PC systems to access and update customer information.<br>• Maintain a thorough understanding of company policies to provide consistent and accurate information.<br>• Identify and escalate unresolved issues to appropriate departments for further assistance.<br>• Monitor call center operations and contribute to process improvement initiatives.<br>• Uphold a positive and helpful attitude while managing challenging situations with customers.
  • 2026-05-13T00:00:00Z
Business Operations Support Specialist
  • Eden Prairie, MN
  • remote
  • Temporary / Contract
  • 12 - 14 USD / Hourly
  • <p><strong>Position Background / Purpose of Role:</strong></p><p>This position supports the business by contacting provider offices regarding invoices that have been paid but where medical charts have not yet been received. The role helps ensure timely chart retrieval and supports overall operational and compliance goals.</p><p><strong>Team Information:</strong></p><p>The candidate will work alongside the onshore invoicing team, which currently consists of 7 team members. The environment is collaborative, production-driven, and customer-service focused.</p><p><strong>Top Responsibilities:</strong></p><ul><li>Contact provider offices regarding outstanding chart requests and paid invoices</li><li>Handle collection-style outreach professionally and efficiently</li><li>Navigate Salesforce and reporting systems to document activity and updates</li><li>Utilize Excel for tracking and reporting purposes</li><li>Maintain strong productivity and follow-up metrics</li><li>Provide excellent customer service during provider interactions</li><li>Analyze and adapt to new processes quickly</li><li>Manage daily outreach and follow-up activities independently</li></ul><p><strong>Ideal Candidate Background:</strong></p><ul><li>Healthcare industry experience preferred</li><li>Medical records retrieval or collection experience strongly preferred</li><li>Call center or high-volume outbound calling background</li></ul><p><br></p>
  • 2026-06-01T00:00:00Z
Application Support Technician
  • Austin, TX
  • onsite
  • Temporary / Contract
  • 30 - 43 USD / Hourly
  • <p><strong>Application Support Technician</strong></p><p>Onsite | Austin, TX | Contract-to-Hire</p><p><br></p><p>We are seeking an Application Specialist Technician to support a newly launched, enterprise-grade platform. This role will focus on helping users successfully onboard, configure, and navigate the platform, while providing ongoing technical and functional support. You’ll work closely with product, engineering, and implementation teams to ensure a seamless user experience and timely resolution of issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide day-to-day support to users, including onboarding, configuration guidance, and troubleshooting</li><li>Respond to and resolve support tickets, ensuring clear communication and timely follow-up</li><li>Diagnose and escalate complex technical or platform-related issues as needed</li><li>Partner with product, engineering, and implementation teams to drive issue resolution</li><li>Document support processes, solutions, and common issues for knowledge sharing</li><li>Monitor trends in support requests and contribute to process and platform improvements</li><li>Assist in user training and adoption efforts to improve overall platform utilization</li><li>Maintain a high level of customer service and professionalism in all interactions</li></ul>
  • 2026-06-04T00:00:00Z
Desktop Support Specialist/Lead
  • Cedar Rapids, IA
  • onsite
  • Temporary to Hire
  • 0 - 0 USD / Yearly
  • We are looking for an experienced Desktop Support Specialist/Lead to join our team in Cedar Rapids, Iowa in a contract-to-permanent capacity. This role is suited for a hands-on support specialist who can resolve advanced end-user technology issues, guide endpoint standards, and partner with technical teams to strengthen day-to-day operations. You will act as a senior escalation resource while helping improve device management, software delivery, and support processes across the organization.<br><br>Responsibilities:<br>• Provide advanced desktop and endpoint support for issues escalated beyond the front-line service desk, ensuring timely resolution of complex user-facing problems.<br>• Oversee endpoint administration through Microsoft Intune, including device policy enforcement, compliance monitoring, patching, and configuration management.<br>• Coordinate application packaging, deployment, and maintenance activities to deliver consistent software experiences across the business.<br>• Standardize workstation setup and lifecycle practices for new deployments, refresh initiatives, operating system upgrades, and related rollouts.<br>• Partner with infrastructure, security, and engineering teams to assist with broader technical projects involving servers, networks, and endpoint protection.<br>• Serve as a knowledgeable resource for entry-level support staff by sharing guidance, troubleshooting expertise, and best practices.<br>• Create and maintain clear technical documentation, support procedures, and knowledge base materials to improve team effectiveness.<br>• Identify opportunities to streamline support operations through automation, scripting, and process improvements using tools such as PowerShell.
  • 2026-05-26T00:00:00Z
Customer Support Specialist (Contract)
  • Encinitas, CA
  • onsite
  • Temporary / Contract
  • 24 - 30 USD / Hourly
  • <p>A rapidly growing consumer products company is hiring a Customer Support Specialist to assist with customer inquiries, order management, and account support during a busy operational period. The ideal candidate is customer-focused, solution-oriented, and able to maintain professionalism in a high-volume environment.</p><p><br></p><p>The company is seeking someone who enjoys helping people while ensuring a positive customer experience from start to finish.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and online platforms</li><li>Process orders, returns, exchanges, and account updates</li><li>Investigate and resolve customer concerns efficiently</li><li>Maintain accurate CRM records and customer documentation</li><li>Coordinate with operations and logistics teams regarding order status</li><li>Assist with customer satisfaction initiatives and follow-up communication</li><li>Support special projects related to customer experience improvements</li></ul>
  • 2026-06-04T00:00:00Z
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