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57 results for Member Servicesenrollment Manager jobs

Member Services Representative

Thomasville, GA
onsite
Temporary to Hire
20.539 - 23.782 USD / Hourly
We are looking for a Member Services Representative to join a member-centered financial institution. This contract-to-permanent opportunity is ideal for someone who enjoys creating positive member experiences, handling day-to-day financial transactions, and identifying solutions that support individual financial goals. The role blends front-line service, relationship building, and operational support in a collaborative branch environment. Responsibilities: • Deliver attentive service to members in person and through phone or other communication channels, creating a welcoming and detail-focused experience. • Accurately complete routine financial activities such as deposits, withdrawals, transfers, and loan payment processing while maintaining compliance standards. • Learn about member needs and suggest relevant financial products or services that align with their goals and circumstances. • Contribute to branch growth by building rapport, encouraging new memberships, and supporting deposit-related opportunities through proactive outreach. • Assist with daily branch functions, including opening and closing tasks and general operational support as needed. • Reduce risk by following established procedures, reviewing transactions carefully, and helping identify potential fraud concerns. • Work closely with branch colleagues to support service goals and ensure members receive consistent, efficient assistance. • Maintain up-to-date knowledge of available financial offerings, service processes, and industry developments to better support members.
2026-06-25T00:00:00Z

Member Services Representative

Sacramento, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Position SummaryThe Member Services Representative serves as the primary point of contact for members. You will provide friendly, accurate, and timely assistance with inquiries, membership processes, program information, and issue resolution — all while delivering a positive experience in a mission-driven educational setting.Key Responsibilities<ul><li>Serve as the first point of contact for members via phone, email, and in-person interactions, answering questions about membership benefits, programs, services, policies, and resources.</li><li>Assist members with enrollment, registration, renewals, updates, and related processes in a clear and supportive manner.</li><li>Provide information and guidance on educational programs, events, workshops, and available resources in both English and Spanish.</li><li>Listen to member concerns, resolve issues empathetically and efficiently, and escalate complex matters when necessary.</li><li>Maintain accurate and confidential member records and databases.</li><li>Collaborate with internal teams to ensure members receive timely and consistent support.</li><li>Help promote member engagement by sharing relevant information about programs and opportunities.</li><li>Perform general administrative duties related to member services, such as data entry, correspondence, and documentation.</li><li>Contribute to a welcoming, professional, and supportive environment for all members and visitors.</li></ul>
2026-06-30T00:00:00Z

Member Services Representative

Thomasville, GA
onsite
Temporary to Hire
20.539 - 23.782 USD / Hourly
We are looking for a service-driven individual to join a financial services team as a Member Services Representative. This contract opportunity is ideal for someone who enjoys building trust with members, guiding them through financial solutions, and supporting daily branch activity in a fast-moving environment. The role combines customer care, transaction processing, and product education, offering the chance to make a meaningful impact on member satisfaction and financial confidence. Responsibilities: • Build strong member relationships by learning about financial needs and connecting individuals with suitable accounts, services, and solutions. • Guide members in using digital banking tools and other financial resources so they can manage their accounts with greater confidence and convenience. • Handle routine and complex account activity, including deposits, withdrawals, transfers, payments, and maintenance requests for consumer and business accounts. • Contribute to membership and deposit growth by recognizing opportunities to introduce additional products and savings options. • Alternate between service desk and teller responsibilities based on branch traffic, staffing needs, and operational priorities. • Follow security and compliance procedures closely, identify unusual account activity, and escalate potential fraud concerns when appropriate. • Support member engagement efforts through outbound communication designed to strengthen relationships and uncover additional service needs. • Assist with daily branch operations such as opening and closing tasks, resolving balancing issues, and maintaining smooth workflow across the team. • Partner with coworkers to meet service objectives, maintain a well-organized branch environment, and complete special assignments as needed.
2026-06-25T00:00:00Z

Member Services Representative

Thomasville, GA
onsite
Temporary to Hire
24.643 - 28.534 USD / Hourly
We are looking for a service-driven Member Services Representative to support members of a respected financial institution in Thomasville, Georgia. This contract opportunity with potential for a long-term role is ideal for someone who enjoys combining member support, transaction processing, and solution-based conversations in a branch setting. The role offers paid training and a part-time schedule while giving you the chance to contribute to a positive, relationship-focused member experience. Responsibilities: • Deliver attentive, personalized assistance to members in person and through phone or other service channels, creating a welcoming and attentive experience. • Handle daily financial transactions accurately, including deposits, withdrawals, transfers, and loan payment activity, while maintaining strong attention to detail. • Ask thoughtful questions to understand member goals and connect them with appropriate accounts, services, or financial solutions. • Contribute to branch growth by building member relationships, encouraging engagement, and supporting outreach efforts. • Assist with routine branch operations such as opening and closing tasks and other day-to-day operational needs. • Follow established procedures to protect member information, reduce fraud exposure, and ensure compliant transaction handling. • Work closely with branch teammates to support service standards, meet performance objectives, and maintain smooth operations. • Stay informed on available products, service offerings, and relevant financial industry developments to better assist members.
2026-06-25T00:00:00Z

Member Services Representative

Tallahassee, FL
onsite
Temporary / Contract
20.539 - 23.782 USD / Hourly
We are looking for a service-driven Member Services Representative to support members in Tallahassee, Florida within the Financial Services industry. This Long-term Contract position is ideal for someone who enjoys building trust, handling day-to-day banking needs, and guiding members toward solutions that support their financial goals. The role blends transaction support, account assistance, and relationship-building in a fast-moving branch environment where professionalism and accuracy are essential. Responsibilities: • Build strong member relationships by learning about financial needs and suggesting suitable banking products, services, and account options. • Handle routine and complex transactions accurately, including deposits, withdrawals, transfers, payments, and account updates for consumer and business accounts. • Explain digital banking tools and self-service resources so members can confidently access and manage their accounts. • Contribute to membership and deposit growth by identifying opportunities to deepen relationships and recommend relevant savings solutions. • Support branch coverage by assisting with both teller activities and platform-based member service tasks as traffic and staffing needs change. • Follow established security and compliance procedures, remain alert to unusual activity, and help reduce exposure to fraud and operational risk. • Participate in outreach efforts to reconnect with members, increase engagement, and uncover additional service opportunities. • Assist with daily branch operations such as opening and closing tasks, resolving balancing issues, and supporting team service objectives. • Maintain current knowledge of financial products, regulatory expectations, and internal procedures through ongoing training and development.
2026-07-02T00:00:00Z

Member Services Representative

Albany, NY
onsite
Temporary to Hire
19 - 20 USD / Hourly
Member Service RepresentativeWe are partnering with a local credit union to hire a Member Service Representative. In this role, you'll provide exceptional customer service to members over the phone, helping with account questions, transactions, and financial service needs. The ideal candidate enjoys helping others, solving problems, and building positive relationships with customers. Key Responsibilities<ul><li>Assist members by phone with account inquiries and service requests.</li><li>Resolve issues related to online banking, loans, debit and credit cards, stop payments, ACH transactions, and other account services.</li><li>Process account transactions accurately and efficiently.</li><li>Open and close deposit accounts and debit/ATM cards.</li><li>Process transfers, credit card payments, fee adjustments, and account maintenance requests.</li><li>Research and resolve member concerns while maintaining a high level of professionalism.</li><li>Educate members on available products and services and identify opportunities for referrals when appropriate.</li><li>Ensure compliance with company policies, procedures, and regulatory requirements.</li><li>Stay current on products, services, and operational procedures.</li></ul>
2026-06-12T00:00:00Z

Member services supervisor

Milford, MA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment. Responsibilities:• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow
2026-06-24T00:00:00Z

Enrollment Specialist

Fort Lauderdale, FL
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Bilingual Spanish detail-oriented Enrollment Specialist to support student enrollment reporting activities for local university. This Contract position focuses on reviewing enrollment data, ensuring accurate submissions, and helping maintain compliance with education-related reporting standards. The ideal candidate is organized, analytical, and comfortable working across multiple systems to validate records and resolve discrepancies with internal stakeholders. Responsibilities:• Review monthly enrollment rosters and compare submitted information against institutional records to confirm accuracy.• Update, correct, and return reporting files within established deadlines to support timely external submissions.• Investigate data discrepancies by partnering with departments such as the Registrar's office, academic leadership, and other internal teams.• Use student information and reporting systems to validate enrollment details and maintain complete documentation of changes.• Process file imports and exports through EdConnect and related platforms to support enrollment reporting workflows.• Analyze error reports generated from submitted data and take corrective action to resolve identified issues.• Contribute to Gainful Employment and Financial Value Transparency reporting by preparing and verifying required data elements.• Follow federal guidelines and internal policies to ensure all enrollment reporting activities remain compliant.
2026-07-06T00:00:00Z

Provider Enrollment Coordinator

Orlando, FL
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for a Provider Enrollment Coordinator to support healthcare provider onboarding and insurance enrollment activities for a permanent opportunity based in Orlando, Florida. This is a fully remote position, and we are only seeking candidates located in the Central Florida area to align with our team’s needs. In this role, you will help ensure providers are properly credentialed, applications are completed accurately, and enrollment progress is communicated clearly to clients and internal partners. This position is ideal for someone with healthcare credentialing experience who is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Responsibilities:• Manage the preparation and submission of provider enrollment and credentialing packets for health plans, networks, and related organizations.• Review applications and supporting records for completeness, accuracy, and alignment with regulatory and provider requirements.• Monitor enrollment progress, follow up with insurance carriers, and address delays or discrepancies to keep applications moving forward.• Maintain current files for provider credentials, licenses, certifications, and other credentialing documentation in an organized manner.• Serve as a point of contact for medical practices and providers by responding to questions about application status and enrollment-related concerns.• Partner with internal departments to coordinate timelines, share updates, and support accurate delivery of credentialing services.• Communicate with providers, practice managers, and team members to gather information, confirm next steps, and facilitate issue resolution.• Support process improvement efforts by identifying recurring challenges and sharing practical recommendations with the team.
2026-07-09T00:00:00Z

Customer Service Manager - ENT

Charlotte, NC
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for an experienced Customer Service Manager - ENT to support customer-facing operations in Charlotte, North Carolina. This Long-term Contract position will guide project activities tied to order coordination, post-sale support, and service quality while working closely with internal teams and external stakeholders. The role is ideal for someone who can balance customer communication, operational follow-through, and process improvement in a fast-paced environment. Responsibilities: • Direct daily customer support activities related to product availability, order coordination, delivery timing, and follow-up service needs. • Lead one or more project teams to keep pre-delivery and after-sale support efforts organized, on schedule, and aligned with customer expectations. • Partner with operations, logistics, warehousing, and shipping teams to resolve service issues and maintain smooth order fulfillment. • Track customer requests and project updates through CRM and related systems, ensuring accurate records and timely communication. • Prepare reports, spreadsheets, and presentations using Microsoft Office tools to share progress, service metrics, and key updates with stakeholders. • Monitor service quality and identify opportunities to streamline workflows, improve response times, and strengthen the customer experience. • Support scheduling, documentation, and coordination tasks across multiple service activities to keep projects moving efficiently. • Work with internal teams on order specifications, customer questions, and operational changes that affect delivery or support outcomes.
2026-07-10T00:00:00Z

Members Services Analyst

Philadelphia, PA
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
We are looking for a Members Services Analyst to support member-facing initiatives that strengthen healthcare collaboration in Philadelphia, Pennsylvania. This role blends project coordination, business analysis, and relationship management to help participating organizations adopt services, improve data exchange, and realize operational value. The ideal candidate is comfortable working across technical and non-technical teams, monitoring project progress, and translating business needs into practical solutions. Success in this position requires strong communication, analytical thinking, and the ability to manage multiple priorities in a healthcare-focused environment. Responsibilities: • Direct cross-functional initiatives tied to organizational priorities, establishing clear schedules, deliverables, and resource plans to keep work moving forward. • Monitor timelines, dependencies, budget considerations, and potential obstacles, then communicate progress and emerging concerns to stakeholders and leadership. • Guide changes to project scope by assessing business impact and coordinating appropriate approvals, documentation, and follow-up actions. • Build and sustain productive relationships with member organizations across the healthcare landscape, serving as a trusted point of contact for ongoing needs and opportunities. • Support the enrollment and onboarding of new member organizations by coordinating implementation steps, training activities, and early-stage engagement efforts. • Lead recurring discussions with participating organizations to review adoption, service usage, project updates, and possibilities for expanded participation. • Coordinate onboarding and activation of healthcare data connections, including HL7-based interfaces and related interoperability requirements. • Partner with provider organizations to address regulatory and data-sharing expectations while supporting post-launch activities such as service enhancements, migrations, and issue resolution. • Review data quality, testing materials, and technical documentation to improve consistency, support implementation accuracy, and strengthen member experience. • Evaluate utilization and operational trends to identify opportunities for process improvement, stronger adoption, and enhanced member value, while maintaining engagement resources and supporting account activity tracking in Salesforce.
2026-07-09T00:00:00Z

Customer Service Manager

Tyngsborough, MA
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience. Key Responsibilities:<ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>
2026-06-17T00:00:00Z

Customer Service Manager

Fairfield, NJ
onsite
Permanent / Full Time
80000 - 95000 USD / Yearly
We are looking for an experienced Customer Service Manager to lead a high-performing customer service team in Fairfield, New Jersey. This role is responsible for elevating the customer experience, strengthening day-to-day service operations, and building effective partnerships across the organization. The ideal candidate brings a hands-on leadership style, sound judgment, and a commitment to continuous improvement in a manufacturing environment. Responsibilities:• Lead the daily work of the customer service function, ensuring coverage, accountability, and dependable service delivery across all customer touchpoints.• Assign priorities across the team, review performance outcomes, and take timely action to keep response quality and service standards on track.• Coach, mentor, and develop representatives through regular feedback, structured training, and ongoing support that improves engagement and retention.• Manage complex customer matters and escalated concerns, guiding issues through to resolution while protecting a positive customer experience.• Analyze recurring service challenges and customer feedback to identify root causes and introduce preventive solutions.• Refine support processes and workflows to improve efficiency, accuracy, and overall service quality.• Monitor operational measures such as responsiveness, resolution effectiveness, and customer satisfaction, and share results with leadership.• Work closely with operations, sales, and other internal partners to align service efforts with broader business goals.• Maintain reliable documentation of customer communications, case activity, and service-related data within company systems.
2026-06-16T00:00:00Z

Customer Service Manager

Buffalo, NY
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
Robert Half Permanent Placement is partnering with a great company in Buffalo, NY on their search for a Customer Service Manager to join their thriving business. For 40+ years, our great client has been providing integral products that help people across the country lead an independent lifestyle. This is an in-office role with a starting salary of $65K - $75K and includes a full benefits package. The ideal candidate will bring leadership mindset and experience side by side with operational excellence. Responsibilities include but not limited to: <ul><li>Lead and develop a customer service team while overseeing staffing, scheduling, and performance management</li><li>Manage daily call center operations ensuring optimal staffing levels, service levels, and efficient handling of inbound customer inquiries</li><li>Monitor key customer service metrics including call volume, response times, abandonment rates, and overall team performance</li><li>Drive continuous improvement through call quality monitoring, employee training, coaching, and customer service best practices</li><li>Oversee accurate and timely order processing by ensuring data integrity, order accuracy, and resolution of complex customer issues</li><li>Partner with sales and cross-functional teams to streamline order fulfillment, improve processes, and enhance the customer experience</li><li>Develop customer communication strategies for order updates, backorders, returns, and proactive follow-up to maximize customer satisfaction</li><li>Maintain product knowledge resources, coordinate ongoing product training, and leverage customer feedback to improve service, processes, and knowledge base content</li></ul>
2026-06-30T00:00:00Z

Customer Service Manager

Louisville, KY
onsite
Temporary to Hire
26 - 30 USD / Hourly
We are looking for an experienced Customer Service Manager to lead service operations and support a high-quality customer experience in Louisville, Kentucky. This contract to hire position is ideal for someone who excels at team coordination and customer account support. The right candidate will bring strong organization, sound judgment, and the ability to keep service activities running smoothly while maintaining excellent communication with customers and internal teams. The Customer Service Manager role is onsite Monday - Friday, 8am-5pm. Responsibilities of Customer Service Manager:• Lead daily customer service activities to ensure timely, attentive, and solution-focused support across all customer interactions.• Oversee customer accounts by addressing service needs, resolving concerns, and maintaining strong ongoing relationships.• Coordinate work assignments and service requests using computer-aided dispatch tools to improve response times and operational efficiency.• Manage job scheduling activities, balancing priorities and available resources to keep appointments and service commitments on track.• Support performance by guiding staff, monitoring service quality, and encouraging consistent customer care standards.• Handle escalated issues with a calm, practical approach, working across teams to reach effective resolutions.• Track service metrics and operational trends to identify opportunities for process improvement and stronger customer outcomes.• Collaborate with internal departments to ensure accurate communication, smooth service delivery, and dependable follow-through on customer needs.
2026-07-10T00:00:00Z

Member Support Specialist

Minnetonka, MN
remote
Temporary / Contract
16.625 - 21 USD / Hourly
A growing organization is seeking Member Support Specialists to provide exceptional service and support to customers in a fast-paced, team-oriented environment. Key Responsibilities<ul><li>Respond to customer inquiries regarding billing, benefits, enrollment and claim and resolve issues accurately and efficiently.</li><li>Provide support regarding products, services, account information, and general questions.</li><li>Deliver a positive customer experience through professional communication and problem-solving.</li><li>Maintain detailed documentation and follow through to resolution.</li><li>Navigate multiple systems and online tools while managing customer interactions.</li></ul>
2026-07-07T00:00:00Z

Client Services Financial Manager

Santa Rosa, CA
onsite
Temporary / Contract
35 - 44 USD / Hourly
Robert Half is partnering with a respected nonprofit organization seeking a Client Services Financial Manager to oversee financial management services for clients and support trust and estate accounting activities. This position combines financial stewardship, client advocacy, and fiduciary support to help ensure the financial well-being of individuals and families served by the organization.Key Responsibilities<ul><li>Manage client financial resources, including banking relationships, cash management, bill payment, budgeting, and account monitoring.</li><li>Oversee trust and estate accounting activities, maintaining accurate records, reconciliations, and documentation in compliance with fiduciary and regulatory requirements.</li><li>Prepare financial reports, accountings, and supporting schedules for clients, trustees, beneficiaries, courts, and other stakeholders as required.</li><li>Coordinate with attorneys, financial advisors, family members, social service providers, and banking institutions regarding client financial matters.</li><li>Monitor client income, expenses, benefits, investments, and assets to ensure appropriate utilization of funds and long-term financial stability.</li><li>Reconcile bank, trust, and investment accounts while researching and resolving discrepancies in a timely manner.</li><li>Maintain detailed client records, financial files, and supporting documentation while safeguarding confidential information.</li><li>Assist with estate administration activities, including asset tracking, disbursements, financial reporting, and compliance-related requirements.</li><li>Ensure adherence to organizational policies, fiduciary standards, nonprofit regulations, and applicable state and federal guidelines.</li><li>Provide exceptional client service while supporting vulnerable populations with professionalism, empathy, and financial expertise.</li></ul>
2026-07-07T00:00:00Z

Card Services Manager

Brighton, MI
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Card Services Manager to oversee card operations and lead a high-performing team supporting debit and credit card services in Brighton, Michigan. This hybrid role requires a strong operational leader who can enhance service delivery, strengthen partner relationships, and improve processes that support a large member base. The ideal candidate brings financial services expertise, sound judgment, and a collaborative approach to team leadership and portfolio oversight. Responsibilities: • Direct daily activities related to debit and credit card operations, ensuring reliable service and effective support for a large member portfolio. • Guide and develop the card services team by setting priorities, coaching staff, resolving escalated issues, and reinforcing service standards. • Monitor operational workflows and performance measures to improve efficiency and maintain established service expectations. • Partner with internal teams, including branch and call center staff, to ensure card-related issues are addressed accurately and promptly. • Work closely with external vendors to investigate processing concerns, drive timely resolutions, and minimize disruption for members. • Coordinate with partner organizations to introduce enhancements, expand card capabilities, and support ongoing improvements in card programs. • Evaluate operational practices, identify opportunities for better outcomes, and recommend process improvements based on analysis and business needs. • Foster a team environment centered on accountability, communication, collaboration, and member-focused service.
2026-07-10T00:00:00Z

Customer Account Manager

Elma, NY
onsite
Temporary / Contract
31 - 44 USD / Hourly
We are looking for a Customer Account Manager to join a team in Elma, New York, in a Contract position. This role will serve as a key point of contact for customer accounts, balancing strong client partnerships with careful attention to commercial performance, contract obligations, and service delivery. The position works closely with cross-functional teams to support pricing, forecasting, issue resolution, and business planning while helping leadership stay informed on account and product line results. Responsibilities:• Manage day-to-day customer relationships and act as a dependable contact for account-related needs and inquiries.• Partner with business leadership and internal departments to support delivery commitments, production timelines, and effective resolution of customer issues.• Track account activity to confirm adherence to contract terms and protect both service expectations and business performance.• Prepare cost analyses and develop pricing proposals for leadership review and approval.• Review customer scorecard metrics, challenge inaccurate results when needed, and identify opportunities to improve performance.• Analyze sales, bookings, and product line trends, then produce recurring reports and forecasts for management review.• Contribute data and insights used in the development of the annual business plan.• Work with customer support, production, engineering, quality, and sales teams to address product line concerns and maintain account health.• Help assemble and deliver account and product line updates for management and leadership audiences.• Carry out additional related responsibilities as needed to support business objectives.
2026-07-09T00:00:00Z

Service Delivery Manager

Tarrytown, NY
onsite
Permanent / Full Time
85000 - 120000 USD / Yearly
We are looking for an experienced Service Delivery Manager to lead end-user support services in Tarrytown, New York. This role is responsible for ensuring dependable technical assistance, strong service performance, and a consistent support experience across a multi-site healthcare environment. The ideal candidate will guide service desk operations, strengthen endpoint support, and work closely with cross-functional teams to resolve issues efficiently and improve service delivery. Responsibilities: • Direct daily service desk and end-user computing operations to provide timely, high-quality technical support across multiple locations. • Oversee ticket workflows, escalation paths, and queue health to maintain service levels and improve response and resolution times. • Track support metrics and operational performance, using data to identify trends and implement service improvements. • Partner with infrastructure, security, application support, and business leaders to coordinate effective resolution of user issues and major incidents. • Manage endpoint support services, including device readiness, user access, and overall reliability of workplace technology. • Lead knowledge management and problem management efforts by promoting documentation quality and addressing recurring technical issues at the source. • Coordinate team schedules and coverage plans to ensure consistent support availability and effective resource allocation. • Support administration and operational use of platforms such as ServiceNow, Azure Active Directory, Intune, and remote support tools. • Communicate service updates, incident impacts, and support priorities clearly to stakeholders and site leadership.
2026-07-09T00:00:00Z

Service Delivery Manager

Lutz, FL
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
We are looking for a dedicated Service Delivery Manager to join our team in Lutz, Florida. This role is ideal for someone who is detail oriented, possesses strong technical expertise and leadership skills, and is capable of overseeing operations while ensuring exceptional service delivery. The position requires hands-on management of technicians, collaboration with project teams, and the ability to implement effective processes in a dynamic environment. Responsibilities: • Supervise and manage daily activities of 12-18 technicians to ensure efficient and timely completion of tasks. • Collaborate with in-house project managers to align operational goals and maintain seamless project execution. • Monitor technical systems, including Cat6 cabling, intercom systems, readers, lock sets, and cameras, ensuring functionality and resolving issues. • Develop and implement standardized operating procedures to improve service delivery and operational efficiency. • Maintain open communication with technicians and stakeholders, providing updates and addressing concerns effectively. • Oversee scheduling and resource allocation to optimize performance and meet project deadlines. • Identify areas for improvement within service operations and propose innovative solutions. • Ensure compliance with company policies, procedures, and industry standards. • Conduct regular reviews of technician performance, offering guidance and support to enhance productivity. • Address technical challenges and provide insight to troubleshoot and resolve complex issues.
2026-07-08T00:00:00Z

Service Delivery Manager

Winter Park, FL
onsite
Permanent / Full Time
90000 - 115000 USD / Yearly
We are looking for an experienced Service Delivery Manager to oversee IT operations and ensure seamless delivery of technology services to our clients. This role requires strong leadership skills and a deep understanding of IT infrastructure and support systems. Based in Winter Park, Florida, you will play a critical role in managing service performance and driving efficiency. Responsibilities: • Manage the delivery of IT services, ensuring performance standards and client satisfaction are consistently met. • Oversee remote desktop support operations to resolve technical issues quickly and effectively. • Coordinate and optimize the use of collaboration tools such as Cisco Webex Meetings. • Administer and maintain Azure Active Directory, ensuring secure and efficient user management. • Implement and monitor ITIL processes to improve service delivery and operational excellence. • Lead the deployment and management of Intune for device and application management. • Collaborate with cross-functional teams to align IT services with business needs. • Identify and address areas for improvement in service delivery processes. • Develop and maintain documentation for IT service protocols and procedures. • Train and mentor team members to enhance technical skills and performance.
2026-06-24T00:00:00Z

Manager of Benefits

Roseville, CA
onsite
Permanent / Full Time
135000 - 155000 USD / Yearly
Please reach out to Melissa (Painter) Ford via LinkedIn for immediate consideration. My client is looking for an experienced Manager of Benefits to lead benefit strategy, administration, and team oversight. This role combines people leadership and program planning to ensure benefit offerings remain compliant, competitive, and responsive to organizational needs. The ideal candidate brings strong knowledge of employee benefits, sound judgment in evaluating programs and partners, and the ability to communicate effectively with a wide range of stakeholders. Responsibilities:• Lead the daily operations of the benefits function, including supervising staff, setting expectations, providing coaching, and supporting ongoing development.• Represent benefit programs in meetings and formal presentations for leadership groups.• Shape and refine policies, procedures, and administrative practices to support effective benefit delivery and alignment with applicable regulations.• Review benefit vendors and service partners, assess performance and value, and recommend solutions that best serve program participants.• Work closely with brokers, consultants, and insurance carriers to maintain practical, cost-conscious benefit plans and coverage options.• Analyze plan performance and financial considerations to develop pricing recommendations for self-funded benefit offerings.• Monitor market developments and organizational priorities to propose enhancements or changes to existing benefit programs.• Coordinate materials and supporting documentation for committee meetings, including agenda preparation and related follow-up details.• Maintain strong relationships with member agencies through regular communication, education, outreach, and support on benefit-related matters.• Oversee group implementation activities such as needs assessment, enrollment coordination, consultation, and benefits data management, while traveling as needed for meetings, conferences, training, and member events.
2026-06-25T00:00:00Z

Membership Sales Associate

Boston, MA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Membership Sales Associate to support a non-profit organization in Boston, Massachusetts through a Contract position focused on member engagement and service. This role is ideal for someone who communicates confidently, responds thoughtfully to inquiries, and can guide prospective and existing members through the enrollment and support process. The position combines high-volume customer interaction with accurate record handling, helping create a positive experience for everyone who connects with the organization. Responsibilities: • Respond to incoming calls and messages from prospective and current members, providing helpful and detail-focused support. • Assist individuals with membership questions, program details, and service-related concerns in a timely manner. • Complete order and enrollment information with accuracy, ensuring records are entered correctly and kept up to date. • Make outbound calls as needed to follow up on inquiries, confirm details, or support membership sales efforts. • Document customer interactions clearly and maintain organized account notes for future reference. • Resolve routine issues efficiently and escalate more complex concerns to the appropriate team when necessary. • Support daily call center activities while maintaining a courteous, solutions-focused approach in every interaction.
2026-07-10T00:00:00Z

Membership Sales Associate

Boston, MA
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a Membership Sales Associate to support a non-profit organization through a contract position focused on member engagement and service. This role is ideal for someone who enjoys speaking with people, handling high-volume communication, and ensuring inquiries and transactions are managed accurately. The position combines customer support and sales-oriented interaction, helping prospective and current members receive timely assistance while maintaining a welcoming experience. Responsibilities: • Respond to incoming calls from prospective and existing members, providing clear information and resolving questions with a service-focused approach. • Conduct outbound outreach to follow up on inquiries, support membership-related conversations, and encourage participation or renewals when appropriate. • Enter orders, membership details, and related updates into internal records with accuracy and attention to detail. • Assist callers with product, service, or membership questions while delivering courteous and efficient support in a fast-paced environment. • Document interactions thoroughly so member activity, requests, and next steps are captured correctly. • Coordinate with internal teams as needed to address issues, escalate complex concerns, and ensure timely resolution. • Maintain consistent service quality across high-volume call activity while meeting productivity and responsiveness expectations.
2026-07-10T00:00:00Z