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59 results for Member Servicesenrollment Manager jobs

Member Services Representative

Southgate, MI
onsite
Contract / Temporary to Hire
17.1 - 19.8 USD / Hourly
We are looking for a detail-oriented Member Services Representative to join our team in Southgate, Michigan. This Contract to permanent position offers an opportunity to contribute to a dynamic service-focused organization by delivering exceptional customer support and ensuring the accuracy of approval processes. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a commitment to maintaining high standards of productivity and quality. Responsibilities: • Use independent judgment and advanced critical thinking to evaluate complex approval codes with precision. • Compare and analyze images against established criteria to ensure accurate decision-making. • Conduct thorough research to address exceptions, enhance processes, and support approval decisions. • Enter, manage, and validate large volumes of data efficiently and accurately. • Apply strong reading comprehension skills to identify relevant information and adhere to established standards. • Maintain detailed records by documenting decision rationales and ensuring clarity in documentation. • Meet or exceed productivity and quality benchmarks consistently. • Provide exceptional customer service in a fast-paced call center environment. • Collaborate with team members to improve workflows and maintain service excellence.
2026-03-18T00:00:00Z

Member Services Representative

Durham, NC
onsite
Temporary
17 - 18 USD / Hourly
We are looking for a motivated and detail-oriented Member Services Representative to join our team in Durham, North Carolina. In this long-term contract role, you will play a key part in delivering top-notch customer service in a fast-paced call center environment. This position is ideal for someone who thrives on assisting others and enjoys working with technology to resolve customer inquiries efficiently. Responsibilities: • Handle a high volume of inbound calls, providing prompt and courteous assistance to members. • Address and resolve customer inquiries, ensuring satisfaction and timely follow-up. • Accurately process transactions, including payments and account updates, while adhering to cash handling procedures. • Utilize computer systems to input data, track customer interactions, and manage account information. • Maintain a thorough understanding of company policies and services to provide accurate information to members. • Collaborate with team members to ensure seamless service delivery and support. • Identify and escalate complex issues to the appropriate department for resolution. • Meet or exceed performance metrics, including call handling time and customer satisfaction ratings. • Stay updated on new products, services, and system changes to better assist customers.
2026-04-10T00:00:00Z

Member Services Representative

Baton Rouge, LA
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a dedicated Member Services Representative to join our team on a contract basis in Baton Rouge, Louisiana. In this role, you will provide exceptional support to members by addressing inquiries, offering tailored solutions, and promoting financial products and services. This position is well-suited for individuals with a strong background in customer service and experience in banking or financial institutions. Responsibilities: • Respond to member inquiries and resolve issues efficiently, ensuring a positive customer experience. • Promote and educate members on financial products and services to meet their needs. • Maintain accurate records of member interactions and transactions in the system. • Handle a high volume of calls in a fast-paced call center environment while maintaining professionalism. • Assist members with account management, including deposits, withdrawals, and balance inquiries. • Collaborate with team members to meet performance goals and service standards. • Uphold compliance with banking regulations and company policies. • Participate in ongoing training to stay updated on financial products and services. • Provide face-to-face customer support as needed, ensuring a personalized approach to service. • Work rotating Saturdays with a flexible day off during the week.
2026-04-10T00:00:00Z

Member Services Representative

Sacramento, CA
onsite
Temporary
26 - 28 USD / Hourly
We are looking for a dedicated Member Services Representative to join our team in Sacramento, California. In this long-term contract role, you will be responsible for delivering exceptional service to members, ensuring their inquiries and concerns are handled efficiently and professionally. If you thrive in a fast-paced environment and enjoy connecting with people, this position offers an excellent opportunity to showcase your customer service skills. Responsibilities: • Respond to inbound calls from members and provide clear and accurate information regarding their inquiries. • Address member concerns with professionalism and empathy, ensuring a positive experience. • Manage patient intake processes efficiently while maintaining attention to detail. • Utilize computer systems, including Salesforce, to document interactions and track member information. • Handle both inbound and outbound calls to resolve issues and assist members effectively. • Demonstrate proficiency in navigating a fast-paced call center environment. • Collaborate with team members to meet service-level agreements and organizational goals. • Provide support to veterans and ensure their specific needs are met with care. • Maintain compliance with all company policies and procedures during member interactions. • Continuously improve processes to enhance the overall member experience.
2026-04-15T00:00:00Z

Member Services Representative

Saint Louis, MO
onsite
Temporary
19.95 - 23.1 USD / Hourly
We are looking for a proactive Member Services Representative to join our team in Saint Louis, Missouri, on a long-term contract basis. This role is ideal for someone passionate about delivering exceptional customer support while maintaining strong organizational skills in a fast-paced environment. As part of the healthcare and social assistance industry, you will play a key role in ensuring smooth operations and positive member experiences. Responsibilities: • Accurately process membership applications, payments, and updates to member records. • Reach out to members for renewals and engagement throughout their membership journey. • Provide support during events, including staffing the member services booth at the Annual Session. • Assemble informational packets, certificates, and other materials for members. • Offer administrative assistance such as greeting visitors and handling inquiries. • Ensure timely and effective communication with members via phone and email. • Maintain a high level of accuracy in data entry and record-keeping. • Collaborate with team members to improve processes and workflows. • Address member concerns with professionalism and problem-solving skills. • Stay informed about membership benefits and program updates to provide accurate information.
2026-04-13T00:00:00Z

Member Services Representative

Pearland, TX
onsite
Temporary
13 - 13.41 USD / Hourly
We are looking for a dedicated Member Services Rep to join our client's team in Pearland, Texas, on a contract basis. This position focuses on supporting the Utilization Management department by ensuring accurate and timely processing of authorization requests while maintaining clear communication with providers and members. The role offers an opportunity to contribute to operational efficiency, regulatory compliance, and quality patient care in a health insurance environment. Key Responsibilities:<ul><li>Handle inbound calls from providers, members, and facilities regarding authorization requests, status updates, and coverage questions</li><li>Review and process authorization requests received via phone, fax, and electronic systems</li><li>Create and document authorization cases accurately within utilization management systems or EHR platforms</li><li>Route cases requiring medical necessity review to clinical staff (RNs, LVNs, Medical Directors)</li><li>Communicate authorization determinations to providers and members in compliance with regulatory requirements</li><li>Maintain accurate, timely documentation to support compliance and operational standards</li><li>Collaborate with internal teams to ensure efficient case processing and resolution</li></ul>
2026-04-02T00:00:00Z

Member Services

Dayton, OH
onsite
Contract / Temporary to Hire
16.15 - 18.7 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Vandalia, Ohio. In this role, you will handle member services tasks with precision and attention to detail, ensuring smooth operations and excellent support. This is a Contract to permanent position, offering the opportunity for long-term growth within the organization. Responsibilities:• Perform accurate data entry into member portals, ensuring successful submission and confirmation.• Process enrollments and update eligibility records in a timely manner.• Reach out to vendors and respond to inquiries from representatives as needed.• Scan and index documents for efficient record-keeping.• Distribute mail and manage correspondence effectively.• Generate and review reports to support business operations.• Schedule appointments and maintain organized records.• Manage email correspondence, ensuring prompt and detail-oriented communication.• Provide outstanding customer service by answering inbound calls and resolving member inquiries. For immediate consideration, call 937.224.8326.
2026-04-13T00:00:00Z

Member Services Processing Representative

Rock Island, IL
onsite
Temporary
18.5 - 18.5 USD / Hourly
Are you detail‑driven, organized, and thrive in a “heads‑down” workflow? Robert Half is partnering with a long‑standing, community‑focused life insurance organization to add a Member Services Processing Representative to their Customer Support Center Processing team. This is a great fit for someone who enjoys structured tasks, data accuracy, and navigating multiple systems throughout the day. Why Candidates Love This Opportunity<ul><li>Clear, structured work with predictable workflows</li><li>A respected organization with a long history and strong community impact</li><li>Supportive team culture—not a call center role, but a processing environment</li><li>The ability to stay “in the zone” and feel accomplished each day</li><li>Hybrid/remote flexibility</li></ul>What You’ll DoYou’ll work inside the Customer Support Center’s digital worklists—processing tasks submitted by phone representatives, such as:<ul><li>Beneficiary changes</li><li>Reinstatements</li><li>Loan processing and cash surrenders</li><li>Reviewing, tracking, and processing annuity applications (secondary workflow)</li><li>Entering application data into internal trackers</li><li>Sending follow‑up emails and occasional calls to other carriers to confirm receipt or request needed info</li><li>Navigating multiple internal systems to complete back‑office processing tasks</li><li>Partnering with trainers or teammates when you need support</li><li>Maintaining accuracy, speed, and productivity throughout the day </li></ul>This role is minimal phone work—most of your day is spent processing, reviewing, and updating member information in a structured queue. Interested? Apply today!Reach out to us at 📞 (563) 359‑7535 We’d love to connect and share more about how this role aligns with your experience and goals.
2026-03-20T00:00:00Z

Enrollment Specialist

Buena Park, CA
onsite
Contract / Temporary to Hire
24 - 29 USD / Hourly
We are looking for a dedicated Enrollment Specialist to join our team in Buena Park, California. The Enrollment Specialist will play a vital role in assisting patients with their health insurance enrollment through programs like Covered California and Medi-Cal. This is an excellent opportunity for someone passionate about helping individuals navigate the complexities of healthcare coverage. Key Responsibilities:• Assist patients in completing applications and verifying their eligibility for health insurance programs, including Covered California and Medi-Cal.• Provide clear explanations of insurance options, benefits, and coverage to help patients make informed decisions.• Ensure all enrollment records are accurate by verifying documentation and resolving discrepancies.• Maintain up-to-date records of enrollment activity and manage data entry into internal systems.• Conduct follow-ups with patients to finalize incomplete applications or handle renewal processes.• Collaborate with community outreach teams to support enrollment initiatives and drive awareness.• Deliver excellent customer service by addressing patient inquiries and concerns promptly.• Stay informed about changes in health insurance policies to provide accurate guidance to patients. Benefits: Medical, Dental and Vision Insurance. 401K Retirement, Sick Time Off and Tuition Reimbursement.
2026-04-15T00:00:00Z

Enrollment Specialist

Reading, PA
onsite
Temporary
18 - 20 USD / Hourly
We are seeking an organized Enrollment Coordinator to support client re-enrollment processes. This role involves re-engaging clients, collecting and submitting required documentation, maintaining accurate records, and providing ongoing support to ensure program compliance and client success. If you have excellent communication skills and a passion for delivering exceptional service, we encourage you to apply. Responsibilities:<ul><li>Recruit and re-enroll clients into a work program.</li><li>Maintain consistent communication with clients following re-enrollment.</li><li>Collect and organize required documentation from clients on a quarterly basis.</li><li>Ensure timely and accurate submission of all paperwork to meet program requirements.</li><li>Provide support and guidance to clients throughout the re-enrollment process.</li><li>Monitor client progress and address any concerns or questions as needed.</li><li>Maintain accurate client records and update them regularly.</li></ul>
2026-04-16T00:00:00Z

Medical Enrollment Specialist

Buena Park, CA
onsite
Temporary
21 - 28 USD / Hourly
Our healthcare team is seeking a detail-oriented Medical Insurance Enrollment Specialist with at least two years of experience and fluency in Spanish and English. The ideal candidate is passionate about helping patients navigate insurance processes and enjoys a fast-paced, supportive environment.Responsibilities:<ul><li>Process and review medical insurance enrollments for new and existing patients</li><li>Verify insurance coverage, eligibility, and benefits with various payers</li><li>Collaborate with patients, providers, and insurers to resolve enrollment questions and discrepancies</li><li>Maintain accurate and timely data entry in healthcare management systems</li><li>Communicate benefits information and enrollment outcomes to patients in both Spanish and English</li><li>Ensure compliance with HIPAA and company privacy policies</li><li>Provide exceptional customer service while assisting patients with insurance inquiries</li></ul>
2026-04-13T00:00:00Z

Provider Enrollment Coordinator

Orlando, FL
onsite
Contract / Temporary to Hire
22 - 28 USD / Hourly
We are looking for a highly organized and proactive Provider Enrollment Coordinator to join our team in Orlando, Florida. This is a fully remote position, and we are only seeking candidates located in the Central Florida area to align with our team’s needs. In this role, you will support independent medical practices by handling administrative tasks related to insurance enrollment, ensuring they can focus on delivering exceptional patient care. This is a permanent placement opportunity with the potential for long-term growth in a company dedicated to improving healthcare services. Responsibilities:• Coordinating with the practice on providing onboarding and enrollment with governmental and commercial insurances.• Complete and submit insurance enrollment applications on behalf of healthcare providers.• Collaborate with medical practices to determine the most suitable insurance options for their needs.• Communicate regularly with clients to ensure smooth enrollment processes and address any questions or concerns.• Maintain accurate records and documentation for all enrollment activities.• Monitor application statuses and follow up with insurance companies as needed to ensure timely approvals.• Provide exceptional customer service by responding promptly to inquiries and resolving issues efficiently.• Coordinate with internal teams to ensure seamless integration of services and compliance with industry standards.• Proactively identify and resolve potential problems to ensure smooth operations.• Keep up-to-date with changes in healthcare regulations and insurance requirements.• Assist with scheduling and logistics to streamline provider enrollment processes.
2026-04-14T00:00:00Z

Member Engagement Specialist

Las Vegas, NV
onsite
Contract / Temporary to Hire
24 - 26 USD / Hourly
We are looking for a fast moving and customer-focused Member Engagement Specialist to join our team in Las Vegas, Nevada. This contract-to-permanent position offers an exciting opportunity to support our members by managing applications, maintaining databases, and providing exceptional service. The ideal candidate will be adept at handling multiple tasks while maintaining a composed demeanor in a fast-paced environment. Responsibilities:• Process new member applications, including verifying documents, entering data, processing payments, and conducting 20–30-minute presentations on membership benefits and requirements.• Handle an average of 75 daily transactions such as applications, membership transfers, reinstatements, and office changes.• Maintain and update the membership database (Rapattoni) with accurate member and office information.• Manage the lockbox key system database (SentriLock), including adding members and editing information.• Assist the accounting team during billing periods by posting payments for dues and fees.• Process office applications, reinstatements, and updates to office information, ensuring accuracy in data entry and payment processing.• Collaborate with Sentrilock employees to process lockbox buy-backs and refunds, and address key violations as needed.• Check daily processed work for accuracy and scan all paperwork into the paperless system.• Communicate with other associations nationwide regarding members with multi-area memberships.• Prepare and distribute informational materials for new members and follow up with agents who have not completed membership requirements.
2026-04-13T00:00:00Z

Client Services Account Manager

Indianapolis, IN
onsite
Permanent
55000 - 75000 USD / Yearly
We are looking for a dedicated Client Services Account Manager. This role requires a proactive individual who can coordinate production, liaise with clients, and maintain high standards of service delivery. Based in Indianapolis, Indiana, this position offers an opportunity to make a significant impact by ensuring customer satisfaction and operational excellence. Responsibilities:• Serve as the primary point of contact for clients, maintaining open communication to address inquiries, resolve issues, and provide updates on project status.• Create and manage detailed work orders, ensuring all necessary information is included for accurate and efficient production execution.• Prepare and send postage requests to clients as needed, ensuring timely and accurate processing.• Monitor the progress of job orders throughout the production cycle, collaborating with production teams to meet deadlines and quality standards.• Oversee the pre-billing process by accurately accounting for all services performed on assigned jobs.• Expedite completed job billing to the accounting team to ensure prompt invoicing.• Participate in daily production meetings, contributing to departmental planning and sharing client-specific insights to improve processes.• Build and maintain client trust through consultative selling, identifying customer needs, and presenting tailored solutions.• Document all client interactions and project details to ensure transparency and effective communication across teams.
2026-04-09T00:00:00Z

Customer Service Manager

Raynham, MA
onsite
Temporary
33 - 38 USD / Hourly
We are looking for a dedicated Customer Service Manager to join our team in Raynham, Massachusetts. In this long-term contract role, you will take charge of delivering exceptional customer experiences while overseeing daily operations in a residential service setting. This position is ideal for a motivated individual who thrives on building relationships and driving customer satisfaction. Responsibilities: • Manage inbound calls related to maintenance and repair inquiries, ensuring prompt and effective resolution. • Conduct outbound calls to follow up on quotes, solicit customer feedback, and promote maintenance programs. • Track and analyze performance metrics, providing regular reports to drive continuous improvement. • Utilize ServiceTitan software to schedule jobs and manage customer accounts efficiently. • Foster strong relationships with customers by addressing concerns and resolving conflicts effectively. • Implement strategies to enhance customer satisfaction and loyalty through superior service delivery. • Coordinate and optimize scheduling to ensure timely service and operational efficiency. • Promote upselling opportunities by identifying customer needs and offering relevant solutions. • Maintain a clear and precise communication style to effectively interact with customers and team members. • Provide leadership and support to the customer service team, ensuring alignment with organizational goals.
2026-04-01T00:00:00Z

Customer Service Manager

Elkhart, IN
onsite
Permanent
60000 - 80000 USD / Yearly
On behalf of our client we are looking for an experienced Customer Service Manager to lead and manage our customer service operations in Elkhart, Indiana. This role involves overseeing a team of service experts, driving process improvements, and ensuring exceptional experiences for both customers and employees. The ideal candidate will bring strong leadership skills, operational expertise, and a passion for delivering outstanding service. Compensation: $60k-$80k + 10% bonusMonday-Friday Onsite 8:00am-5:00pmBenefits: Medical, Dental, Vision, 401k, PTO, Sick days Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Responsibilities:• Supervise and guide the customer service team of 10-15 people. including hiring, training, scheduling, and conducting performance evaluations• Call center experience • Foster a collaborative and high-performing team.• Oversee daily customer service operations.• Identify and address operational challenges.• Ensure adherence to company policies, procedures, and safety standards.• Provide administrative support to the District Manager.• Recommend and implement process improvements.
2026-04-14T00:00:00Z

Customer Service Manager

Anoka, MN
onsite
Permanent
75000 - 85000 USD / Yearly
This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team. Key Responsibilities<ul><li>Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture</li><li>Oversee daily customer service operations, including order processing, inquiries, and issue resolution</li><li>Manage and resolve customer concerns via phone and email, including escalated issues</li><li>Process and oversee RMAs, mis-shipments, and customer contract administration</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed</li><li>Collaborate cross-functionally with sales, operations, and supply chain to ensure seamless service delivery</li><li>Identify and implement process improvements to drive efficiency and enhance the customer experience</li><li>Develop and deliver training programs to support team growth and consistency in service standards</li><li>Support CRM/ERP system enhancements and digital transformation initiatives</li><li>Participate in hiring, onboarding, and ongoing development of customer service staff</li><li>Establish and maintain strong relationships with customers and key stakeholders</li></ul>
2026-04-08T00:00:00Z

Customer Service Account Manager

Franklin, TN
onsite
Permanent
45000 - 55000 USD / Yearly
We are looking for a motivated and detail-oriented Customer Service Account Manager to join our team in Franklin, Tennessee. In this role, you will play a key part in ensuring customer satisfaction by managing orders, coordinating logistics, and maintaining clear communication with clients. The ideal candidate thrives in a fast-paced environment and is committed to delivering exceptional service. Responsibilities: • Oversee the fulfillment of customer orders, ensuring all requirements are met and promptly communicating updates to clients. • Arrange transportation that aligns with customers’ delivery expectations and timelines. • Prepare and complete invoices and customs documentation for orders, ensuring timely delivery of paperwork to customers. • Maintain effective communication with assigned accounts, addressing and resolving issues in a timely manner. • Update and manage order tracking systems, providing regular updates on shipment status until delivery is complete. • Identify opportunities for process improvements and implement solutions to enhance efficiency. • Collaborate with internal teams to ensure a seamless customer experience. • Handle additional duties and responsibilities as assigned to support the team.
2026-04-16T00:00:00Z

Card Services Manager

Baton Rouge, LA
onsite
Permanent
65000 - 75000 USD / Yearly
We are looking for a dynamic and experienced Card Services Manager to join our client's Card Services team in Baton Rouge. In this role, you will oversee the team responsible for managing card programs, ensuring operational efficiency, and delivering exceptional member service. This position requires a strategic thinker who can drive growth, mitigate fraud risks, and uphold compliance standards. Responsibilities:• Recruit, train, and manage the Card Services Department staff to foster a high-performing team.• Ensure the team consistently delivers excellent service to members while improving service standards.• Design and implement departmental processes to optimize operational efficiency.• Partner with card processors and marketing teams to grow the credit union's card portfolio through promotional efforts.• Collaborate with lending and collections departments to align card programs with organizational strategic goals.• Monitor and analyze card activity to identify and proactively address debit and credit card fraud.• Meet and exceed service and sales benchmarks for the department.• Prepare and present monthly reports to track departmental performance and progress.• Develop, manage, and oversee the department's budget in alignment with broader organizational objectives.• Review and approve credit limit changes, name updates, and other credit maintenance tasks.
2026-04-08T00:00:00Z

Service Delivery Manager

Lovington, NM
onsite
Permanent
100000 - 109000 USD / Yearly
We are looking for a Service Delivery Manager to oversee and enhance service operations in Lovington, New Mexico. In this role, you will ensure the delivery of high-quality services that align with performance standards, while fostering strong relationships with customers and stakeholders. You will play a key part in managing service level agreements and driving initiatives that improve operational efficiency. Responsibilities: • Supervise daily operations to ensure services meet organizational performance standards. • Collaborate with technical and operational teams to address service issues and implement improvements. • Monitor service delivery performance and prepare detailed reports for stakeholders. • Coordinate cross-functional teams to ensure consistent and efficient service delivery. • Identify opportunities for process enhancements to boost operational productivity. • Support compliance with service level agreements and maintain service quality. • Assist in driving initiatives aimed at continuous improvement within the organization. • Strengthen relationships with clients and stakeholders through effective communication and service management. • Facilitate training and development programs to improve team performance. • Contribute to strategic planning and execution to meet organizational goals.
2026-04-09T00:00:00Z

Service Delivery Manager

Winter Park, FL
onsite
Permanent
90000 - 115000 USD / Yearly
We are looking for an experienced Service Delivery Manager to oversee IT operations and ensure seamless delivery of technology services to our clients. This role requires strong leadership skills and a deep understanding of IT infrastructure and support systems. Based in Winter Park, Florida, you will play a critical role in managing service performance and driving efficiency. Responsibilities: • Manage the delivery of IT services, ensuring performance standards and client satisfaction are consistently met. • Oversee remote desktop support operations to resolve technical issues quickly and effectively. • Coordinate and optimize the use of collaboration tools such as Cisco Webex Meetings. • Administer and maintain Azure Active Directory, ensuring secure and efficient user management. • Implement and monitor ITIL processes to improve service delivery and operational excellence. • Lead the deployment and management of Intune for device and application management. • Collaborate with cross-functional teams to align IT services with business needs. • Identify and address areas for improvement in service delivery processes. • Develop and maintain documentation for IT service protocols and procedures. • Train and mentor team members to enhance technical skills and performance.
2026-04-09T00:00:00Z

Customer Success Manager

New York, NY
onsite
Permanent
200000 - 300000 USD / Yearly
We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction. Responsibilities: • Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows. • Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation. • Develop personalized rollout strategies tailored to each customer’s needs and team structures. • Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization. • Assist customers in integrating the platform with their internal systems and historical data sources. • Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail. • Advocate for customer feedback to influence product enhancements and roadmap development. • Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary. • Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success. • Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
2026-03-19T00:00:00Z

Customer Care Manager

Davenport, IA
onsite
Permanent
47000 - 55000 USD / Yearly
Are you a people‑first leader who loves developing teams, improving performance, and creating an outstanding customer experience? Do you thrive in fast‑paced environments where coaching, accountability, and positivity all matter? If so… this role was made for you.We’re looking for a Customer Care Manager to lead our client's Appointment Center/Customer Care team — someone who knows how to build morale, boost KPIs, and bring out the best in every team member. What Makes This Role ExcitingThis isn’t a behind‑the‑glass leadership job. You’ll be in the action — coaching, strategizing, refining processes, and celebrating wins. You’ll shape a team’s culture, impact customer satisfaction, and directly influence company growth.If you love meaningful leadership and hands‑on impact, you’ll feel right at home. What You’ll Lead & OwnIn this role, you’ll take charge of:Team Leadership & Coaching<ul><li>Managing daily operations of the Appointment & Customer Care Center</li><li>Providing real‑time coaching through call reviews, scripting feedback, and performance mentoring</li><li>Supporting and developing team members to reach their full potential</li></ul>Driving KPIsYou’ll oversee improvement and consistency in:<ul><li>Low cancellation rate</li><li>Speed to lead</li><li>Lead‑to‑appointment conversion</li><li>Appointment run rate</li></ul>Operational & People Management<ul><li>Running weekly/monthly leadership meetings</li><li>Interviewing, evaluating, and partnering with HR on performance management</li><li>Supporting hiring, onboarding, and training</li><li>Handling escalated customer issues with professionalism</li><li>Overseeing receptionist and inside sales teams</li><li>Fostering a positive, engaging employee and customer experience</li></ul>
2026-04-03T00:00:00Z

Customer Experience Manager

Bethlehem, PA
onsite
Temporary
23 - 25 USD / Hourly
Are you passionate about creating exceptional customer experiences and leading teams to success? Robert Half is seeking a motivated and strategic Customer Experience Manager to join a local team! Responsibilities:<ul><li>Lead and develop a customer service team to ensure best-in-class interactions across all touchpoints (phone, digital, in-person).</li><li>Analyze customer feedback, identify trends, and collaborate cross-functionally to drive process improvements.</li><li>Develop and implement customer experience strategies aligned with business goals.</li><li>Set, monitor, and report on key performance indicators (KPIs) relating to customer satisfaction, retention, and loyalty.</li><li>Advocate for our customers by championing their needs within the organization.</li><li>Deliver ongoing training and coaching to customer-facing team members.</li><li>Manage escalation processes to resolve complex customer concerns quickly and professionally.</li></ul>
2026-03-20T00:00:00Z

Admissions Manager

Jamaica Plain, MA
onsite
Permanent
65000 - 80000 USD / Yearly
Admissions Manager with relevant experience needed for a full-time, fully onsite position with our private high school client in Boston. The hours for this fully onsite position are 7:45am-4pm or 4:30pm and there will be required time off hours for school events and activities. Must be comfortable building rapport with parents and students as this person will be conducting individual and group tours. Strong sales or customer service skills are required. Salary is 65-80K. The Admissions Manager is responsible for ensuring an excellent experience for prospective and current families throughout the admissions process, helping to maximize conversion of leads and support student retention. This role manages communications from inquiry through enrollment, oversees re-enrollment and withdrawal processes, and ensures accurate data management to support strategic planning. Key Responsibilities:Family Experience & Conversion<ul><li>Deliver a personalized and timely admissions journey for each family, maintaining professionalism and warmth in all communications.</li><li>Respond to inquiries within 24 hours during the working week.</li><li>Build rapport, listen actively, and tailor information to family needs.</li><li>Conduct engaging individual and group tours and events (e.g., open houses, admissions fairs).</li><li>Guide families through the steps from inquiry to enrollment, ensuring a smooth handoff to orientation and the school start.</li><li>Re-engage unresponsive leads appropriately and maintain the waiting list.</li><li>Manage required documentation, forms, and admissions materials in line with policies and regulations.</li></ul> Brand Alignment<ul><li>Present key aspects of the school’s value proposition, offerings, and unique partnerships throughout admissions discussions.</li><li>Ensure all interactions reflect the school’s values, promises, and tone.</li></ul> Retention & Re-enrollment<ul><li>Support re-enrollment processes and partner with others to identify and mitigate risks around student withdrawals.</li><li>Execute clear and efficient re-enrollment steps, coordinating with other school functions as needed.</li><li>Foster strong ongoing relationships with families as part of retention efforts.</li></ul> Process & Data Management<ul><li>Maintain accurate and compliant data in the CRM (Salesforce preferred), ensuring timely updates on lead status, documentation, and reporting.</li><li>Uphold group standards and local policies for admissions and data management.</li></ul> Team Collaboration & Best Practices<ul><li>Share admissions insights and best practices with colleagues.</li><li>Help foster a “whole school” approach to admissions and support a positive, collaborative team culture.</li></ul>
2026-03-16T00:00:00Z