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49 results for Member Servicesenrollment Manager jobs

Member Services Representative

La Vergne, TN
onsite
Permanent / Full Time
40000 - 45000 USD / Yearly
We are looking for a Member Services Representative to support members with timely, thoughtful assistance and create a consistently positive experience in our LaVergne, Tennessee office. This role is ideal for someone who enjoys solving problems, answering questions, and helping members navigate order-related concerns with professionalism and care. The position also works closely with internal partners and external vendors to keep service levels high and member satisfaction strong. Responsibilities: • Respond to member questions across service channels with clear, accurate, and courteous communication. • Investigate and resolve concerns related to accounts, platform use, and online purchases in a timely manner. • Assist members with delivery updates, order issues, and follow-up actions needed to bring requests to completion. • Work with cross-functional teams to remove service barriers and improve the overall member experience. • Communicate with vendor partners when additional research, coordination, or support is required. • Support the onboarding of new team members by sharing processes, guidance, and day-to-day best practices. • Maintain detailed and accurate records of interactions, case updates, and outcomes within customer service systems. • Contribute to team performance goals by handling assigned tasks efficiently and helping meet response time and satisfaction targets.
2026-07-22T00:00:00Z

Member Services Representative

Escondido, CA
onsite
Temporary / Contract
22 - 26 USD / Hourly
A well-established healthcare organization is seeking a compassionate and detail-oriented Member Services Representative to support patients and members by providing exceptional service and administrative assistance. This is an excellent opportunity for someone who enjoys helping others while working in a professional medical environment.You'll become an important resource for patients by answering questions, coordinating appointments, and ensuring every interaction reflects the organization's commitment to outstanding care.ResponsibilitiesPatient & Member Support<ul><li>Answer incoming calls regarding appointments, eligibility, and benefits</li><li>Schedule patient visits and update demographic information</li><li>Verify insurance information and explain basic coverage details</li><li>Resolve member concerns with professionalism and empathy</li><li>Document all customer interactions accurately</li></ul>Office Support<ul><li>Maintain electronic patient records</li><li>Coordinate referrals and authorizations</li><li>Process incoming documentation and correspondence</li><li>Support front office operations during peak hours</li></ul>
2026-07-17T00:00:00Z

Member Services Representative

Tallahassee, FL
onsite
Temporary / Contract
20.539 - 23.782 USD / Hourly
We are looking for a service-driven Member Services Representative to support members in Tallahassee, Florida within the Financial Services industry. This Long-term Contract position is ideal for someone who enjoys building trust, handling day-to-day banking needs, and guiding members toward solutions that support their financial goals. The role blends transaction support, account assistance, and relationship-building in a fast-moving branch environment where professionalism and accuracy are essential. Responsibilities: • Build strong member relationships by learning about financial needs and suggesting suitable banking products, services, and account options. • Handle routine and complex transactions accurately, including deposits, withdrawals, transfers, payments, and account updates for consumer and business accounts. • Explain digital banking tools and self-service resources so members can confidently access and manage their accounts. • Contribute to membership and deposit growth by identifying opportunities to deepen relationships and recommend relevant savings solutions. • Support branch coverage by assisting with both teller activities and platform-based member service tasks as traffic and staffing needs change. • Follow established security and compliance procedures, remain alert to unusual activity, and help reduce exposure to fraud and operational risk. • Participate in outreach efforts to reconnect with members, increase engagement, and uncover additional service opportunities. • Assist with daily branch operations such as opening and closing tasks, resolving balancing issues, and supporting team service objectives. • Maintain current knowledge of financial products, regulatory expectations, and internal procedures through ongoing training and development.
2026-07-02T00:00:00Z

Member Services Rep

Carmel, IN
onsite
Temporary to Hire
16.8625 - 19.525 USD / Hourly
We are looking for a detail-oriented Member Services Rep to join an insurance team in Carmel, Indiana on a contract basis with the potential for a permanent role. This position is well suited for someone who can stay organized in a high-volume environment, adapt quickly when priorities shift, and maintain a high level of accuracy throughout the day. The ideal candidate is comfortable handling administrative tasks, supporting member needs, and working efficiently with standard office software. This position is on-site and hour are 8:00am-4:00pm Monday-Friday. Responsibilities:• Enter and update member information with a strong focus on speed, precision, and data quality.• Respond professionally to member inquiries while delivering courteous and dependable customer support.• Manage frequent task changes and interruptions while keeping work organized and on schedule.• Use Microsoft Word, Excel, email, and other office tools to complete daily administrative assignments.• Prepare, copy, file, and maintain records so documentation remains accurate and easy to retrieve.• Review information carefully to identify errors and ensure records are complete before processing.• Support a fast-moving service environment by balancing multiple duties and meeting productivity expectations.
2026-07-21T00:00:00Z

Membership Development Manager

Waukesha, WI
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a Membership Development Manager to help strengthen member engagement and expand participation for an organization based in Waukesha, Wisconsin. This role focuses on building lasting relationships, supporting member accounts, and using performance data to guide outreach efforts. The ideal candidate brings a service-minded approach, strong communication skills, and the ability to turn membership goals into measurable results. Responsibilities: • Build and maintain strong relationships with current and prospective members to encourage retention and growth. • Manage member accounts by responding to questions, resolving issues, and ensuring a positive overall experience. • Develop outreach strategies that increase membership participation and support organizational objectives. • Track key performance indicators and prepare reports that highlight trends, progress, and opportunities for improvement. • Collaborate with internal teams to coordinate membership initiatives, campaigns, and service improvements. • Identify opportunities to enhance engagement through targeted communication and follow-up efforts. • Monitor membership activity and recommend actions that improve satisfaction and long-term involvement.
2026-07-15T00:00:00Z

Enrollment Specialist

Santa Barbara, CA
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for an Enrollment Specialist to support client access to healthcare-related community services in Santa Barbara, California. This Long-term Contract position focuses on enrollment coordination, eligibility monitoring, documentation accuracy, and service quality oversight for individuals receiving homeless services. The person in this role will help maintain compliance with program standards while partnering with staff to improve workflows and support timely reimbursement activities. Responsibilities:• Guide eligible clients through enrollment into programs, completing and processing required forms accurately and on time.• Partner with homeless services teams to monitor ongoing client eligibility, update records, and help prevent interruptions in approved coverage or support.• Examine case management documentation to confirm services are properly recorded, clinically appropriate, and aligned with reimbursement standards.• Coordinate with program and case management staff to track authorization timelines and support timely submission of renewal requests before expiration.• Review claims-related records and supporting documentation in the Health Management Information System to promote accurate billing and complete file maintenance.• Participate in meetings with internal teams and external partners to address service quality, operational needs, and continuous improvement efforts.• Provide additional administrative and program support as needed to assist with successful day-to-day execution of CalAIM initiatives.
2026-07-30T00:00:00Z

Members Services Analyst

Philadelphia, PA
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
We are looking for a Members Services Analyst to support member-facing initiatives that strengthen healthcare collaboration in Philadelphia, Pennsylvania. This role blends project coordination, business analysis, and relationship management to help participating organizations adopt services, improve data exchange, and realize operational value. The ideal candidate is comfortable working across technical and non-technical teams, monitoring project progress, and translating business needs into practical solutions. Success in this position requires strong communication, analytical thinking, and the ability to manage multiple priorities in a healthcare-focused environment. Responsibilities: • Direct cross-functional initiatives tied to organizational priorities, establishing clear schedules, deliverables, and resource plans to keep work moving forward. • Monitor timelines, dependencies, budget considerations, and potential obstacles, then communicate progress and emerging concerns to stakeholders and leadership. • Guide changes to project scope by assessing business impact and coordinating appropriate approvals, documentation, and follow-up actions. • Build and sustain productive relationships with member organizations across the healthcare landscape, serving as a trusted point of contact for ongoing needs and opportunities. • Support the enrollment and onboarding of new member organizations by coordinating implementation steps, training activities, and early-stage engagement efforts. • Lead recurring discussions with participating organizations to review adoption, service usage, project updates, and possibilities for expanded participation. • Coordinate onboarding and activation of healthcare data connections, including HL7-based interfaces and related interoperability requirements. • Partner with provider organizations to address regulatory and data-sharing expectations while supporting post-launch activities such as service enhancements, migrations, and issue resolution. • Review data quality, testing materials, and technical documentation to improve consistency, support implementation accuracy, and strengthen member experience. • Evaluate utilization and operational trends to identify opportunities for process improvement, stronger adoption, and enhanced member value, while maintaining engagement resources and supporting account activity tracking in Salesforce.
2026-07-09T00:00:00Z

Customer Service Manager

Akron, OH
onsite
Temporary to Hire
20 - 28 USD / Hourly
Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.Key Responsibilities:<ul><li>Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow</li><li>Communicate regularly with office personnel, sales, shipping, customers, and internal departments</li><li>Assist with and prepare formal quotes for existing and prospective customers</li><li>Process purchase orders for tooling, prototypes, and production</li><li>Analyze current order patterns and review sales margins</li><li>Monitor daily invoice activity and maintain accurate customer account information</li><li>Maintain and organize master drawing files</li><li>Manage and support the Shipping Administrative Assistant</li><li>Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow</li><li>Assist with accounts receivable activities as needed</li><li>Ensure departmental adherence to ISO-compliant procedures</li><li>Participate in weekly customer calls and daily management meetings</li><li>Make rounds in the press room and perform light walking in the factory as needed</li><li>Cross-train with team members to provide short-term coverage and support</li><li>Travel occasionally to customer sites, as needed</li><li>Perform additional duties assigned by management</li></ul>
2026-07-14T00:00:00Z

Customer Service Manager

Vernon-Rockville, CT
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
Customer Service ManagerDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally. Job Description<ul><li>Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture</li><li>Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met</li><li>Serve as the point of escalation for complex customer service and account-related issues</li><li>Build strong client relationships through proactive communication and service support</li><li>Monitor team performance metrics, including response times, open work order aging, and service levels</li><li>Support new account rollouts and partner cross-functionally to ensure smooth implementation</li><li>Oversee quoting, work order communication, and account documentation processes</li><li>Partner with the Director on special projects with priority clients</li></ul> Qualifications<ul><li>Associates or Bachelors Degree preferred</li><li>5+ years of experience in customer service, account management, or related role</li><li>2+ years of leadership or supervisory experience( you will oversee a small team)</li><li>Experience in a service-based industry such as facilities, mechanical/HVAC, construction, manufacturing or related environments</li><li>Strong communication, organizational, and problem-solving skills</li></ul> If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.
2026-07-24T00:00:00Z

Customer Service Manager

Northborough, MA
onsite
Permanent / Full Time
85000 - 95000 USD / Yearly
We are looking for a Customer Service Manager to lead day-to-day customer support operations and ensure a responsive, organized experience for domestic and international clients in Northborough , Massachusetts. This role combines team leadership with hands-on order coordination, shipping support, and cross-functional collaboration across sales, production, and quality teams. The ideal candidate brings a strong background in regulated or manufacturing environments and is comfortable improving processes while maintaining high service standards. Responsibilities:• Lead, coach, and evaluate customer service team members to build a high-performing department focused on accuracy, responsiveness, and customer satisfaction.• Partner with sales leadership and internal stakeholders to deliver consistent service, resolve escalations, and support business objectives.• Oversee open orders, quotations, and proforma activity to ensure timely follow-up, accurate communication, and on-schedule shipment execution.• Manage international order fulfillment from order review through delivery, including coordination with distributors, carriers, and internal teams.• Prepare and review export-related paperwork such as proforma invoices, delivery documentation, shipping records, and related transaction files.• Confirm inventory availability, communicate shortages or backorders to the appropriate teams, and help align customer commitments with production timelines.• Support returns and initial complaint handling, partnering with quality personnel when product concerns require further investigation.• Maintain accurate customer records and operational notes in CRM or order management systems while ensuring service and shipping areas remain organized and properly supplied.• Update departmental procedures and work instructions as processes evolve, and contribute to marketing or administrative initiatives when needed.
2026-07-22T00:00:00Z

Customer Service Manager

Shelton, CT
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Customer Service Manager - (Full- Time, Permanent!!)Location: Shelton, CTSalary: $85,000 - $100,000 DOE Are you an Experienced Customer Service Manager ready to lead and develop a high-performing customer support team in Shelton, CT?! We have a wonderful client ready to meet you then!! This leadership role is ideal for a hands-on manager who excels at coaching employees, resolving complex customer issues, and driving exceptional service standards. Candidates with leadership experience in Customer Service or Accounts Receivable are encouraged to apply. Key Responsibilities<ul><li>Lead, mentor, and develop a team of Customer Service professionals.</li><li>Oversee daily operations to ensure exceptional customer satisfaction and efficient workflow.</li><li>Handle and resolve escalated customer concerns in a professional, timely, and effective manner.</li><li>Establish performance expectations, conduct coaching sessions, and complete employee evaluations.</li><li>Identify opportunities to improve customer service processes and operational efficiency.</li><li>Collaborate with cross-functional teams including Sales, Operations, Finance, and Accounting.</li><li>Monitor service metrics, prepare reports, and implement continuous improvement initiatives.</li><li>Foster a positive, customer-focused culture while maintaining high employee engagement.</li></ul>Qualifications<ul><li>5+ years of management experience leading a Customer Service or Accounts Receivable team.</li><li>Proven experience resolving escalated customer service situations with professionalism and sound judgment.</li><li>Strong leadership, coaching, and team development skills.</li><li>Excellent interpersonal, communication, and conflict-resolution abilities.</li><li>Strong organizational and problem-solving skills with the ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.</li><li>Bachelor's degree is preferred but not required with equivalent leadership experience.</li></ul>Compensation & Benefits<ul><li>Competitive salary: $85,000 - $100,000 DOE</li><li>Comprehensive medical, dental, and vision insurance</li><li>Generous Paid Time Off (PTO) package</li><li>Paid holidays</li><li>401(k) with company match</li></ul>Please apply to Daniele.Zavarella@roberthalf(com)
2026-07-23T00:00:00Z

Customer Service Manager

Mason, OH
onsite
Temporary to Hire
30 - 30 USD / Hourly
We are looking for a Customer Service Manager to lead service operations in Mason, Ohio in a contract-to-permanent capacity. This role is responsible for guiding front-line leadership and customer support staff while maintaining a strong focus on service quality, team performance, and client satisfaction. The ideal candidate brings a hands-on leadership style, builds productive partnerships across departments, and creates an environment centered on accountability, coaching, and continuous improvement. Responsibilities: • Lead supervisors, team leads, and service associates across both in-person and remote support functions, ensuring alignment with departmental priorities. • Organize daily workloads, communicate expectations clearly, and monitor progress to keep operations running efficiently. • Oversee team results against established service goals, using performance data to drive accountability and improvement. • Deliver ongoing coaching, mentoring, and skills development to strengthen employee performance and support career growth. • Partner with cross-functional stakeholders to improve workflows, refine service processes, and enhance operational consistency. • Conduct regular one-on-one discussions and formal performance evaluations to provide feedback and set development goals. • Review live interactions as well as recorded calls and chats to assess quality standards and identify coaching opportunities. • Maintain a strong understanding of company offerings and programs so the team can accurately support customer needs. • Collaborate closely with Sales Executives and other department leaders to address client needs, resolve issues, and support shared objectives. • Assist with additional business priorities and special projects as needed to support broader team success.
2026-07-24T00:00:00Z

Customer Service Manager

Baytown, TX
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Our client is hiring a bilingual Customer Service Manager to guide a customer support team serving transportation and warehousing operations in Baytown, Texas. This role blends team leadership, service excellence, and process oversight to ensure customers receive timely, accurate communication across shipping, inbound, export, and warehouse activity. The ideal candidate brings a strong background in logistics-focused customer service, communicates effectively in English and Spanish, and is skilled at improving workflows while supporting daily operational demands. Experience working with rail transportation, domestic shipping, exports, or inbound logistics preferred. Responsibilities for the Bilingual Customer Service Manager• Direct and mentor customer service staff, coordinators, and team leads to build a high-performing, service-focused department.• Manage day-to-day customer support activity, ensuring questions, requests, and service concerns are addressed quickly and thoroughly.• Handle complex or escalated customer matters and work across departments to reach effective resolutions.• Coordinate closely with warehouse, transportation, and operations teams to support order accuracy, shipment flow, and consistent customer updates.• Support logistics activity tied to rail movements, domestic inbound freight, export shipments, and other transportation-related services.• Evaluate existing procedures, refine standard operating practices, and introduce improvements that strengthen consistency and efficiency.• Lead team meetings, coaching sessions, and training efforts to encourage accountability, development, and engagement.• Perform internal compliance reviews to confirm adherence to company policies, service expectations, and operational procedures.• Assist with hiring, onboarding, and training new employees to support team growth and continuity.• Review billing questions, invoicing concerns, performance metrics, and system or automation improvement opportunities with cross-functional partners.
2026-07-30T00:00:00Z

Customer Service Manager

Inglewood, CA
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
Customer Relations ManagerPosition Overview:The Customer Relations Manager will oversee customer service and relationship management activities, ensuring a high level of customer satisfaction and a positive overall customer experience. This individual will manage customer inquiries and escalations, maintain accurate customer records, and work closely with internal teams to resolve issues and improve processes.Key Responsibilities:<ul><li>Manage day-to-day customer relations and service activities while ensuring a high level of customer satisfaction.</li><li>Oversee customer inquiries, concerns, and escalations, ensuring timely and effective resolution.</li><li>Maintain accurate customer information and activity within the CRM system.</li><li>Utilize CRM data to monitor customer trends and identify opportunities for process and service improvements.</li><li>Work closely with sales, operations, and other internal departments to resolve customer issues.</li><li>Prepare and analyze customer service reports and performance metrics.</li><li>Use NetSuite to access and manage customer and order-related information.</li><li>Utilize Excel for reporting, data analysis, tracking, and maintaining customer service metrics.</li><li>Help develop and improve customer relations processes and procedures.</li><li>Provide leadership, guidance, and support to the customer service team.</li></ul>
2026-07-23T00:00:00Z

Customer Service Manager

Los Angeles, CA
onsite
Temporary to Hire
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience. Responsibilities: • Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support. • Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed. • Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion. • Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments. • Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance. • Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms. • Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity. • Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations. • Contribute to department-wide projects and additional business priorities as assigned.
2026-07-31T00:00:00Z

Customer Service Manager

Irvine, CA
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment. Responsibilities:• Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.• Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.• Review invoices and related documentation, providing customers and internal teams with clear information on billing status and order records.• Monitor shipment progress and share delivery updates by using logistics tools to research tracking information and address transportation-related concerns.• Administer return workflows by evaluating submitted documentation, authorizing eligible requests, and arranging return shipping support when needed.• Support secure payment processing activities, including customer-facing coordination tied to credit card transactions and account follow-up.• Maintain consistent coverage during peak periods or team absences by stepping into operational needs and helping preserve uninterrupted customer support.• Handle escalated customer situations with care and empathy, working toward practical resolutions that strengthen satisfaction and retention.
2026-07-31T00:00:00Z

Card Services Manager

Brighton, MI
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Card Services Manager to oversee card operations and lead a high-performing team supporting debit and credit card services in Brighton, Michigan. This hybrid role requires a strong operational leader who can enhance service delivery, strengthen partner relationships, and improve processes that support a large member base. The ideal candidate brings financial services expertise, sound judgment, and a collaborative approach to team leadership and portfolio oversight. Responsibilities: • Direct daily activities related to debit and credit card operations, ensuring reliable service and effective support for a large member portfolio. • Guide and develop the card services team by setting priorities, coaching staff, resolving escalated issues, and reinforcing service standards. • Monitor operational workflows and performance measures to improve efficiency and maintain established service expectations. • Partner with internal teams, including branch and call center staff, to ensure card-related issues are addressed accurately and promptly. • Work closely with external vendors to investigate processing concerns, drive timely resolutions, and minimize disruption for members. • Coordinate with partner organizations to introduce enhancements, expand card capabilities, and support ongoing improvements in card programs. • Evaluate operational practices, identify opportunities for better outcomes, and recommend process improvements based on analysis and business needs. • Foster a team environment centered on accountability, communication, collaboration, and member-focused service.
2026-07-10T00:00:00Z

Service Delivery Manager

Tarrytown, NY
onsite
Permanent / Full Time
85000 - 120000 USD / Yearly
We are looking for an experienced Service Delivery Manager to lead end-user support services in Tarrytown, New York. This role is responsible for ensuring dependable technical assistance, strong service performance, and a consistent support experience across a multi-site healthcare environment. The ideal candidate will guide service desk operations, strengthen endpoint support, and work closely with cross-functional teams to resolve issues efficiently and improve service delivery. Responsibilities: • Direct daily service desk and end-user computing operations to provide timely, high-quality technical support across multiple locations. • Oversee ticket workflows, escalation paths, and queue health to maintain service levels and improve response and resolution times. • Track support metrics and operational performance, using data to identify trends and implement service improvements. • Partner with infrastructure, security, application support, and business leaders to coordinate effective resolution of user issues and major incidents. • Manage endpoint support services, including device readiness, user access, and overall reliability of workplace technology. • Lead knowledge management and problem management efforts by promoting documentation quality and addressing recurring technical issues at the source. • Coordinate team schedules and coverage plans to ensure consistent support availability and effective resource allocation. • Support administration and operational use of platforms such as ServiceNow, Azure Active Directory, Intune, and remote support tools. • Communicate service updates, incident impacts, and support priorities clearly to stakeholders and site leadership.
2026-07-09T00:00:00Z

Service Delivery Manager

Lutz, FL
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
We are looking for a dedicated Service Delivery Manager to join our team in Lutz, Florida. This role is ideal for someone who is detail oriented, possesses strong technical expertise and leadership skills, and is capable of overseeing operations while ensuring exceptional service delivery. The position requires hands-on management of technicians, collaboration with project teams, and the ability to implement effective processes in a dynamic environment. Responsibilities: • Supervise and manage daily activities of 12-18 technicians to ensure efficient and timely completion of tasks. • Collaborate with in-house project managers to align operational goals and maintain seamless project execution. • Monitor technical systems, including Cat6 cabling, intercom systems, readers, lock sets, and cameras, ensuring functionality and resolving issues. • Develop and implement standardized operating procedures to improve service delivery and operational efficiency. • Maintain open communication with technicians and stakeholders, providing updates and addressing concerns effectively. • Oversee scheduling and resource allocation to optimize performance and meet project deadlines. • Identify areas for improvement within service operations and propose innovative solutions. • Ensure compliance with company policies, procedures, and industry standards. • Conduct regular reviews of technician performance, offering guidance and support to enhance productivity. • Address technical challenges and provide insight to troubleshoot and resolve complex issues.
2026-07-08T00:00:00Z

Open Enrollment Specialist

Baltimore, MD
onsite
Temporary / Contract
18 - 23 USD / Hourly
We are seeking a detail-oriented and customer-focused Open Enrollment Specialist to support employees and members during the annual benefits enrollment period. This role will assist individuals with understanding benefit options, completing enrollment forms, answering questions, and ensuring accurate data entry and documentation. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to handle confidential information in a fast-paced environment. Responsibilities<ul><li>Assist employees and members with the open enrollment process</li><li>Explain benefit plans, coverage options, and enrollment procedures</li><li>Answer questions regarding medical, dental, vision, life insurance, and other benefit offerings</li><li>Review enrollment forms for accuracy and completeness</li><li>Enter and maintain benefits data within HRIS and benefits administration systems</li><li>Follow up with employees regarding missing documentation or incomplete enrollments</li><li>Assist with benefits presentations, meetings, and informational sessions</li><li>Maintain confidentiality of employee and benefits information</li><li>Track enrollment deadlines and ensure timely processing of all paperwork</li><li>Provide exceptional customer service while resolving enrollment-related concerns</li></ul>
2026-07-20T00:00:00Z

Manager of Benefits

Roseville, CA
onsite
Permanent / Full Time
135000 - 155000 USD / Yearly
Please reach out to Melissa (Painter) Ford via LinkedIn for immediate consideration. My client is looking for an experienced Manager of Benefits to lead benefit strategy, administration, and team oversight. This role combines people leadership and program planning to ensure benefit offerings remain compliant, competitive, and responsive to organizational needs. The ideal candidate brings strong knowledge of employee benefits, sound judgment in evaluating programs and partners, and the ability to communicate effectively with a wide range of stakeholders. Responsibilities:• Lead the daily operations of the benefits function, including supervising staff, setting expectations, providing coaching, and supporting ongoing development.• Represent benefit programs in meetings and formal presentations for leadership groups.• Shape and refine policies, procedures, and administrative practices to support effective benefit delivery and alignment with applicable regulations.• Review benefit vendors and service partners, assess performance and value, and recommend solutions that best serve program participants.• Work closely with brokers, consultants, and insurance carriers to maintain practical, cost-conscious benefit plans and coverage options.• Analyze plan performance and financial considerations to develop pricing recommendations for self-funded benefit offerings.• Monitor market developments and organizational priorities to propose enhancements or changes to existing benefit programs.• Coordinate materials and supporting documentation for committee meetings, including agenda preparation and related follow-up details.• Maintain strong relationships with member agencies through regular communication, education, outreach, and support on benefit-related matters.• Oversee group implementation activities such as needs assessment, enrollment coordination, consultation, and benefits data management, while traveling as needed for meetings, conferences, training, and member events.
2026-07-31T00:00:00Z

Membership Administrator

Oakland, CA
onsite
Temporary / Contract
25 - 27 USD / Hourly
Membership AdministratorJob Description:A membership-based organization is seeking a Membership Administrator to manage member records, support engagement initiatives, and provide exceptional customer service.Responsibilities:<ul><li>Process membership applications and renewals</li><li>Maintain database accuracy</li><li>Respond to member inquiries</li><li>Generate membership reports</li><li>Support events and member communications</li><li>Assist with data analysis and tracking</li></ul>
2026-07-17T00:00:00Z

Manager of Services

Parsippany, NJ
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
A well-established nonprofit organization is seeking an experienced Manager of Services to provide leadership and oversight of residential and independent living programs. This individual will be responsible for ensuring high-quality service delivery, regulatory compliance, participant satisfaction, staff development, and operational excellence across multiple community-based programs.Key Responsibilities:<ul><li>Provide leadership and oversight of independent living and residential support services.</li><li>Ensure all programs operate in compliance with state regulations, agency policies, and individual service plans.</li><li>Oversee participant admissions, transitions, and ongoing service delivery.</li><li>Manage and develop a team of managers and direct support professionals.</li><li>Ensure staffing levels appropriately support participant needs and program requirements.</li><li>Foster positive relationships with families, guardians, support coordinators, and external stakeholders.</li><li>Collaborate with internal departments, including Human Resources, Facilities, Transportation, and Information Technology, to support program operations.</li><li>Monitor program performance, documentation, reporting, and quality assurance initiatives.</li><li>Participate in audits, inspections, and corrective action planning as needed.</li><li>Oversee budget-related activities, financial transactions, and operational reporting.</li><li>Provide leadership during emergency and crisis situations, including participation in an on-call rotation.</li></ul>
2026-07-16T00:00:00Z

Engagement Manager

San Francisco, CA
onsite
Temporary / Contract
65 - 70 USD / Hourly
We are looking for an experienced, detail-oriented accounting specialist to support equity-related financial reporting and compliance activities for a long-term contract opportunity based in San Francisco, California. This position focuses on quarter-end close, disclosure preparation, proxy-related reporting, and audit support tied to equity transactions and reporting obligations. The role is remote and is best suited for someone who can work independently, maintain strong documentation standards, and deliver accurate results under demanding reporting deadlines. Responsibilities: • Lead equity-related close activities at quarter-end, ensuring account balances are recorded accurately and completed within reporting deadlines. • Prepare and review equity disclosures for periodic reporting, partnering with investor relations and audit stakeholders to support external reporting requirements. • Manage equity content included in the annual proxy filing, confirming completeness, consistency, and alignment with applicable reporting standards. • Coordinate audit requests connected to equity processes, including walkthrough support, control documentation, and preparation of requested schedules and evidence. • Maintain detailed workpapers and supporting records for equity accounting conclusions, reporting packages, and compliance deliverables. • Work independently after initial onboarding to prioritize deliverables, resolve issues, and keep projects moving with minimal oversight. • Contribute significantly during quarter-end, year-end, and proxy cycles, with more limited hours expected between major reporting periods. • Communicate clearly with cross-functional partners to address questions, confirm reporting inputs, and support timely completion of deliverables.
2026-07-21T00:00:00Z

Customer Service and Operations Manager

North Liberty, IA
onsite
Temporary to Hire
38 - 44 USD / Hourly
Robert Half is partnering with a well-established organization in the distribution space to hire a Customer Service and Operations Manager. This role is responsible for leading all aspects of the customer service function, including team leadership, order management, and cross-functional coordination with sales, warehouse operations, and vendors.This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and enjoys balancing team management with operational execution. Key Responsibilities<ul><li>Lead, manage, coach, and develop a team of Customer Service Representatives and purchasing personnel</li><li>Oversee end-to-end order processing, including order entry, pricing verification, and invoicing</li><li>Collaborate closely with sales, warehouse operations, and vendors to ensure seamless service delivery</li><li>Act as the primary escalation point for customer issues and drive timely resolution</li><li>Support warehouse coordination including shipment prioritization, inventory handling, and problem-solving</li><li>Review and manage inventory activities including adjustments, transfers, returns, and reconciliations</li><li>Ensure accurate documentation and compliance with shipping, receiving, and billing processes</li><li>Maintain and update inventory records and oversee year-end reconciliation efforts</li></ul> Operations & Office Oversight<ul><li>Coordinate shipping and receiving processes, including documentation and inventory commitments</li><li>Work within ERP systems for order management, inventory tracking, and reporting</li><li>Approve vendor invoices and manage petty cash reconciliation</li><li>Serve as ISO coordinator and support compliance-related initiatives</li><li>Act as liaison with external partners such as warehouses and property management</li></ul>
2026-07-27T00:00:00Z