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1 result for Member Experience Coordinator in Indianapolis, IN
- Indianapolis, IN
- onsite
- Permanent / Full Time
- 50000 - 65000 USD / Yearly
- <p>We are looking for an experienced Manager of Member Services to oversee daily customer support operations in Indianapolis, Indiana. This role leads a member-facing team, ensures consistent service quality, and helps build an efficient department through strong staffing and scheduling practices. The ideal candidate brings a hands-on leadership style, sound judgment in hiring and coaching, and a focus on balancing service excellence with cost awareness.</p><p><br></p><p>**WORK HOURS** - This role is scheduled for a regular shift from 3:30 PM to 12:00 AM each workday.</p><p><br></p><p>Responsibilities:</p><p>• Direct the day-to-day work of a member services team, setting expectations and maintaining accountability for performance.</p><p>• Create and adjust staff schedules to support service levels, coverage needs, and operational efficiency.</p><p>• Lead recruitment efforts by interviewing candidates, identifying suitable talent, and making informed hiring decisions.</p><p>• Onboard and develop new team members through structured training, coaching, and ongoing performance support.</p><p>• Guide the team in delivering high-quality assistance to customers across call center and member service interactions.</p><p>• Monitor departmental spending and make practical decisions that help manage costs while maintaining service standards.</p><p>• Provide team leadership through regular feedback, issue resolution, and continuous improvement of service processes.</p>
- 2026-05-20T00:00:00Z