<p>Job Summary</p><p>Permanent Hire Opportunity</p><p>This position supports customer service, dispatch, and inside sales departments. It manages personnel and serves as the main contact for high-volume retail partners, specialized distributors, and contractors regarding inquiries, issues, order processing, and delivery scheduling. The ideal candidate ensures high-volume retail inventory remains in-stock, handles complex logistics, and resolves order discrepancies efficiently. This role is responsible for supporting and demonstrating core values such as integrity, safety, respect, customer focus, quality, innovation, and financial success.</p><ul><li><strong>Sales Partner Management</strong>: Manage the end-to-end order process for large, high-volume customers, utilizing electronic data interchange systems, vendor portals, and direct communication to ensure seamless order processing and compliance with customer requirements.</li><li>Oversee the entry, tracking, and fulfillment of high-volume orders. Coordinate with production and logistics teams to prioritize production and manage shipping schedules to meet scheduled delivery dates.</li><li>Proactively monitor inventory levels and work with sales/production teams to avoid stockouts at customer locations and job sites. Communicate potential delays or shortages immediately to customers, peers, and senior management.</li><li>Review and manage delivery notes to reflect loading changes and inventory shortages.</li><li>Manage, research, and resolve inquiries or complaints on products, orders, invoicing, and pricing.</li><li>Work with sales teams to coordinate customer requests and provide superior customer service.</li><li>Maintain customer complaints and regularly log information into customer relationship management systems.</li><li>Responsible for accurate setup and processing of customer rebates and royalties on a monthly, quarterly, and annual basis.</li><li>Assist with preparing pricing materials and managing location pricing structure with sales teams.</li><li>Prepare and enter yearly and off-cycle pricing increases into enterprise systems.</li><li>Maintain positive, long-term relationships with buyers and branch managers.</li><li>Assist in managing all processes including sales orders and change-orders received from customers, inside sales coordinators, and sales representatives.</li><li>Assist in setting up sales orders, terms, payers, and preliminary lien data in enterprise systems for initial orders.</li><li>Hire, train, and mentor a team of customer service representatives to handle high-volume inquiries, order entry, and customer complaints.</li><li>Set expectations, coach, train, instruct, discipline, hold accountable, and offer guidance to all direct reports.</li><li>Manage customer service, dispatch, and inside sales personnel across multiple locations.</li><li>Analyze, record, and assess customer service metrics (e.g., on-time in-full rates, order accuracy). Prepare weekly and monthly reports on performance to identify areas for improvement.</li><li>Conduct performance reviews for direct reports and advise on year-end performance reviews for all personnel via human resources information systems.</li><li>Monitor and approve employee actions in human resources systems in a timely manner.</li><li>Responsible for running time data audit reports of recorded time and errors, and track attendance via payroll systems.</li><li>Complete monthly audit packages for customer service.</li></ul>
<p>We are looking for a Store Manager to join our team in Fairfield, California. This is a contract-to-permanent position within the wholesale distribution industry. The ideal candidate will oversee customer service operations, ensuring excellent service delivery and maintaining high standards of customer satisfaction. This role requires strong leadership and organizational skills to effectively manage teams, address customer needs, and contribute to the company’s success.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage customer service teams to ensure consistent, high-quality customer interactions.</p><p>• Develop and implement strategies to improve customer satisfaction and resolve complaints effectively.</p><p>• Manage scheduling and staffing decisions to ensure adequate coverage and optimal service levels.</p><p>• Conduct regular training sessions to enhance team performance and ensure compliance with company policies.</p><p>• Oversee inventory management and ensure accurate tracking and replenishment of products.</p><p>• Monitor compliance with safety and security protocols, addressing any discrepancies promptly.</p><p>• Conduct market research to identify opportunities for improving customer service and understand competitor practices.</p><p>• Collaborate with loss prevention teams to safeguard company assets and reduce risks.</p><p>• Supervise merchandising efforts to maximize sales and ensure displays meet company standards.</p><p>• Address operational challenges by stepping into various roles as needed during peak times or staffing shortages.</p>
We are looking for an experienced Customer Service Manager to lead and inspire a team in delivering exceptional service and operational excellence. Based in Oklahoma City, Oklahoma, this role involves overseeing a dynamic group of specialists, ensuring efficiency, and aligning efforts with company goals. The ideal candidate will have a passion for employee engagement, strategic planning, and driving measurable results.<br><br>Responsibilities:<br>• Lead, mentor, and develop a team of specialists to achieve growth and deliver high-quality service.<br>• Address employee performance concerns through corrective actions and support processes.<br>• Monitor and improve team operations to ensure alignment with organizational objectives.<br>• Analyze operational data to identify inefficiencies and implement strategies for optimization.<br>• Conduct regular audits to maintain quality standards and resolve any discrepancies.<br>• Act as the primary contact for resolving technology, communication, and execution challenges.<br>• Collaborate with senior leadership to align strategies and drive company initiatives.<br>• Facilitate new business projects, ensuring team readiness and smooth implementation.<br>• Promote a culture of engagement, satisfaction, and productivity among employees.
<p>We are looking for a skilled and proactive Customer Service Manager to oversee operational efficiency and team performance within a dynamic real estate environment. This short-term contract to permanent position is based in Jackson, Mississippi, and involves managing customer service processes, ensuring compliance, and fostering effective communication with clients and staff. The ideal candidate will possess strong organizational and leadership abilities while demonstrating expertise in customer service management.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and ensure employees meet contractual obligations related to mail services and operational requirements.</p><p>• Conduct interviews, onboard new talent, evaluate performance, and take disciplinary action as needed.</p><p>• Oversee employee time-off tracking and approvals to maintain workforce consistency.</p><p>• Prepare and submit monthly reports on mailroom and receptionist desk metrics.</p><p>• Enforce and maintain safety, environmental, and security standards in the workplace.</p><p>• Recommend process improvements to enhance operations, equipment usage, and customer satisfaction.</p><p>• Provide ongoing training and development opportunities for team members.</p><p>• Meet with clients to discuss management updates and fulfill contractual expectations.</p><p>• Manage administrative tasks such as scanning invoices, processing reimbursements, and handling vendor-related concerns.</p><p>• Coordinate conference room management, ensuring equipment functionality and supply availability.</p>
<p>We are looking for a dynamic Customer Service Manager to join our team in Rolling Meadows, Illinois. This contract to permanent position offers an opportunity to lead a collaborative team while driving exceptional customer experiences in the wholesale distribution industry. The ideal candidate will bring strategic leadership skills and a passion for fostering a positive and results-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on leadership to create a structured, supportive, and collaborative team culture focused on enhancing the customer experience.</p><p>• Supervise and develop a team of Customer Service Representatives and Parts & Shipping staff, ensuring accountability and effective teamwork.</p><p>• Oversee daily operations such as case management, workload distribution, and staff scheduling to maintain optimal service levels.</p><p>• Manage the entire Parts and Shipping function, including order processing, inventory coordination, fulfillment workflows, and warranty-related shipments.</p><p>• Drive process improvement initiatives to optimize order accuracy, shipping coordination, and customer satisfaction.</p><p>• Develop and maintain accurate standard operating procedures (SOPs) and training materials to ensure consistency across the team.</p><p>• Monitor and analyze performance metrics related to call handling, case resolution, and customer satisfaction scores to identify areas for improvement.</p><p>• Prepare and deliver reports on department performance, customer inquiries, and emerging trends to senior leadership.</p><p>• Collaborate with cross-functional teams to resolve customer issues, streamline processes, and support business growth.</p><p>• Lead training programs for new team members and existing staff, including onboarding, refresher courses, and job shadowing to enhance service quality.</p>
<p>Our client is a growing managed IT services provider and is seeking a <strong>Director of Technical Operations</strong> to run the day-to-day technical engine of the business. This is a senior leadership role responsible for stabilizing service delivery, strengthening operational systems, and enabling the executive team to focus on growth rather than reactive problem-solving.</p><p>This leader owns the operational layer of the organization—removing friction, eliminating repeat issues, building scalable processes, and elevating team performance across service delivery and project execution.</p><p>About Our Client</p><p>Our client is a managed IT services provider supporting small and mid-sized businesses with a strong emphasis on security, reliability, and client experience. They are a Microsoft Partner and top-tier Datto Blue Partner.</p><p><br></p><p>Key Responsibilities</p><ul><li>Own service delivery performance through KPIs, scorecards, and meeting cadence</li><li>Enforce escalation paths; serve as final internal escalation before executive involvement</li><li>Provide technical leadership on complex or stalled issues</li><li>Drive root-cause analysis and eliminate repeat problems</li><li>Maintain and evolve technical standards (identity, endpoint, security, backup, networking)</li><li>Own tool governance across PSA, RMM, documentation, security, and backup platforms</li><li>Improve onboarding efficiency and documentation quality</li><li>Develop team capability through coaching, training, and performance management</li><li>Partner with Customer Success and Sales/Marketing to support growth and retention</li></ul><p>Required Experience</p><ul><li>7+ years in a <strong>managed services (MSP) environment</strong></li><li>3+ years leading service delivery or operations at manager or director level</li><li>Proven success running accountability systems (KPIs, standards, performance conversations)</li><li>Strong technical credibility across Microsoft 365, identity, endpoint/security, backup/BCDR, and core networking</li></ul>
<p><strong><u>Customer Service & Operations Manager</u></strong></p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p><br></p><p>Robert Half is partnering with a leading distributor to fill a critical <strong><u>Customer Service & Operations Manager</u></strong>. In this executive-level position that is reporting to the President, you will shape and execute operational strategy across multiple departments units customer service and inside sales, purchasing, and warehousing. This is an opportunity to transform business operations, optimize processes, and drive long-term company success.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Create actionable strategies for both day-to-day operations and long-term initiatives, ensuring organizational objectives are achieved.</li><li>Help enhance customer experience and boost sales</li><li>Broaden and diversify customer base</li><li>Define, measure, and report on operational performance metrics such as service level, cost containment, delivery accuracy, and inventory management.</li><li>Collaborate directly with executive management to set budgets, resource plans, and continuous improvement priorities.</li><li>Promote a collaborative work culture dedicated to accountability and high performance.</li><li>Manage warehouse staff and their activity (receiving and storage to order fulfillment and shipping, introducing process improvements to maximize productivity and safety).</li><li>Analyze ERP and operational data to uncover trends, address bottlenecks, and enhance workflow visibility.</li><li>Oversee Procurement Manager and operations, cultivating strong vendor relationships, negotiating contracts, and managing supplier incentives to benefit the organization.</li><li>Align purchasing activity with sales and marketing goals to drive profitable growth.</li><li>Champion inventory accuracy, optimizing turnover rates and minimizing product obsolescence through proactive planning and analytics.</li><li>Standardize operational procedures and leverage technology solutions to connect and streamline processes between sales, IT, finance, and customer service.</li><li>Mentor, motivate, and develop departmental leaders through coaching and performance management, supporting professional advancement and cross-functional teamwork.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree</li><li>10+ years of related operations and supply chain management experience</li><li>Oversight of warehouse and purchasing functions</li><li>Noted strength in creating and hitting KPIs and cost efficiency.</li><li>ERP system experience</li><li>History of building, developing, and inspiring high-performing teams in fast-paced environments.</li></ul><p><br></p><p><strong>For immediate consideration</strong>, please apply today and/or email your resume to <u>Drew.Schroll@RobertHalf com.</u> All inquiries will remain confidential.</p>
<p><strong>Summary</strong></p><p>The Low Voltage Service Manager leads a fast-paced service department responsible for installing, maintaining, and troubleshooting low voltage systems including security, access control, CCTV, data cabling, and related technologies.</p><p> </p><p>This role is critical in a hyper-growth environment and requires a leader who thrives in change, maintains composure under pressure, communicates clearly, and leads with accountability and humility. The ideal candidate is hands-on, solution-oriented, and focused on team success—not personal status.</p><p> </p><p><strong>Responsibilities</strong></p><p>Team Leadership & Culture</p><ul><li>Lead, train, and develop service technicians and coordinators in a high-expectation environment</li><li>Set clear standards for professionalism, communication, and accountability</li><li>Provide calm, direct leadership during high-pressure situations and escalations</li><li>Foster a team-first culture where respect, collaboration, and adaptability are non-negotiable</li></ul><p>Service Operations Management</p><ul><li>Schedule and dispatch technicians to meet aggressive service timelines</li><li>Ensure jobs are completed on time, within budget, and to quality standards</li><li>Actively identify operational gaps and coordinate potential implement process improvements</li></ul><p>Customer Relations</p><ul><li>Serve as the escalation point for service issues, maintaining a professional and composed demeanor at all times</li><li>Communicate clearly with customers, technicians, and leadership</li><li>Drive resolution, not excuses</li><li>Support service agreements and long-term customer satisfaction initiatives</li></ul><p>Compliance & Documentation</p><ul><li>Ensure all work complies with local codes</li><li>Maintain accurate service records, reports, and documentation</li><li>Enforce safety standards and company policies consistently</li></ul><p>Financial & Business Oversight</p><ul><li>Monitor labor costs, department budget, and profitability</li><li>Report on metrics and performance indicators to leadership</li><li>Identify opportunities for growth, efficiency, and scalability</li></ul><p><strong>Maintenance Program Development (Critical Function)</strong></p><ul><li>Design and launch preventive maintenance programs for low voltage systems</li><li>Create service agreement offerings, scopes, pricing models, and renewal processes</li><li>Partner with sales and leadership to convert install customers into maintenance clients</li><li>Establish inspection schedules, documentation standards, and reporting templates</li><li>Track recurring revenue, contract performance, and customer retention</li><li>Continuously improving the maintenance model to support long-term scalability</li></ul>
<ul><li><strong>Position: Workplace Experience Support Specialist / Location Service Specialist (CONTRACT)</strong></li><li><strong>Location: 1252 Bell Valley Road, Suite 300,, Rockford, Illinois, 61108, United States</strong></li><li><strong>Type: 100% ONSITE </strong></li><li><strong>Tentative Hourly Pay Range: $18 - $19 per hour</strong></li></ul><p> </p><p>This position is responsible to support the Location Services Manager or Supervisor to coach Location Services staff as well as provide expertise to avoid building system failures. May act in the Location Services Manager's or Supervisor's absence when required. This position is responsible for assisting with the daily operations of the office including answering a multi-line telephone system for single location or multiple locations directing callers to the appropriate individual greeting visitors and altering appropriate party or visitor arrival. May also provide administrative assistance performing and working on intermediate to advanced administrative documents Word Excel and PowerPoint.</p><p> </p><p>This position will actively contribute to the firm culture through participation in internal and client facing activities that enhance the experience.</p><p> </p><p>Essential Duties</p><ul><li>Plans with Location Services Manager or Supervisor then executes under minimal to no direction the completion of Location Services projects such as moves repairs cleaning conference room preparation meeting and event coordination and ensuring pantries are adequately supplied.</li><li>Will also perform daily walk throughs of the location and follow up on maintenance issues raised by the Location Services Manager or Supervisor or others within the location.</li><li>Will coordinate with vendors and building management on life/safety and repair items.</li><li>Will escalate and provide status to the Location Services Supervisor or Manager when necessary.</li><li>Looks to streamline and improve inefficient processes in order to successfully manage ordering and maintaining inventory.</li><li>Purchases and maintains inventory of facilities/janitorial supplies and equipment by monitoring inventory and reordering materials before depletion.</li><li>Determines if supplies should be purchased directly from an approved vendor or put out to bid.</li><li>Maintains vendor relationships processes payments and meets with Location Services Supervisor or Manager to track and analyze total spend as it relates to the budget.</li><li>When performing daily walk throughs take note of possible issues and investigate cost efficient ways to upgrade or replace failed/failing building systems water lines/electric lines/lighting/HVAC.</li><li>Determine trends from frequent requests and advise Location Services Supervisor or Manager of necessary projects which would be cost beneficial to the Firm.</li></ul><p><br></p>
<ul><li><strong>Losition: Workplace Experience Support Specialist / Location Service Specialist (CONTRACT)</strong></li><li><strong>Location: 127 Public Square, Suite 2300, Key Tower, Cleveland, Ohio, CUYAHOGA, 44114, United State</strong></li><li><strong>Type: 100% ONSITE </strong></li><li><strong>Tentative Hourly Pay Rate: $22 per hour</strong></li></ul><p>This position will actively contribute to the firm culture through participation in internal and client facing activities that enhance the experience.</p><p> </p><p>Essential Duties</p><ul><li>Plans with Location Services Manager or Supervisor then executes under minimal to no direction the completion of Location Services projects such as moves repairs cleaning conference room preparation meeting and event coordination and ensuring pantries are adequately supplied.</li><li>Will also perform daily walk throughs of the location and follow up on maintenance issues raised by the Location Services Manager or Supervisor or others within the location.</li><li>Will coordinate with vendors and building management on life/safety and repair items.</li><li>Will escalate and provide status to the Location Services Supervisor or Manager when necessary.</li><li>Looks to streamline and improve inefficient processes in order to successfully manage ordering and maintaining inventory.</li><li>Purchases and maintains inventory of facilities/janitorial supplies and equipment by monitoring inventory and reordering materials before depletion.</li><li>Determines if supplies should be purchased directly from an approved vendor or put out to bid.</li><li>Maintains vendor relationships processes payments and meets with Location Services Supervisor or Manager to track and analyze total spend as it relates to the budget.</li><li>When performing daily walk throughs take note of possible issues and investigate cost efficient ways to upgrade or replace failed/failing building systems water lines/electric lines/lighting/HVAC.</li><li>Determine trends from frequent requests and advise Location Services Supervisor or Manager of necessary projects which would be cost beneficial to the Firm</li></ul>
<p>Robert Half is currently seeking an experienced IT Service Delivery Manager for our client in the Managed Services space. The <strong>Senior Service Delivery Manager</strong> is accountable for the operational success of managed IT services delivered to assigned clients. This role owns service performance, escalation management, and client satisfaction, acting as the bridge between customers and internal technical teams. Success is measured by reliable service delivery, strong client relationships, reduced operational risk, and continuous improvement across people, process, and technology.</p><p><br></p><p><strong>This is a Direct Hire position. </strong></p><p><strong>SPONSORSHIP/C2C ARE NOT AVAILABLE FOR THIS ROLE.</strong></p><p><strong>We are open to remote candidates around the US who are comfortable with travel to client sites (up to 20%).</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own day-to-day and long-term service delivery outcomes for multiple managed services clients.</li><li>Ensure services are delivered in alignment with contractual obligations, SLAs, and defined KPIs.</li><li>Track and analyze operational performance, including:</li><li>Ticket volume, backlog, and resolution times.</li><li>SLA compliance and trend analysis.</li><li>Incident frequency, severity, and root causes.</li><li>Coordinate cross-functional teams (service desk, NOC, SOC, engineering, and project teams) to meet service commitments.</li><li>Identify service delivery risks early and drive mitigation plans before customer impact.</li><li>Serve as the primary operational contact for clients on service-related matters.</li><li>Lead regular service review meetings (QBRs/EBRs), covering:</li><li>Performance metrics and trends.</li><li>Escalations and incident summaries.</li><li>Risk posture, including security where applicable.</li><li>Recommendations for service optimization and roadmap alignment.</li><li>Manage client expectations through clear, timely, and professional communication.</li><li>Act as escalation owner for high-impact incidents and chronic service issues.</li><li>Lead major incident response, ensuring ownership, communication cadence, and resolution timelines.</li><li>Facilitate post-incident reviews and ensure corrective actions are implemented and tracked.</li><li>Reduce repeat incidents through structured root cause analysis and systemic improvements.</li><li>Coach and mentor service delivery staff and technical leads.</li><li>Establish and reinforce best practices for service management, escalation handling, and client communication.</li><li>Provide input on staffing models, workload distribution, and coverage planning.</li><li>Support onboarding of new clients and transitions from other service providers.</li><li>Drive continuous improvement in service processes, documentation, and operational workflows.</li><li>Partner with leadership to evolve service delivery standards, tools, and operating models.</li></ul>
<p>A nationally recognized company with multiple locations in Ocean and Monmouth Counties is seeking a dynamic, personable, and results-driven General Manager to lead day-to-day spa operations. This role is ideal for a hands-on leader who thrives in a fast-paced, customer-focused environment and is passionate about developing teams, driving sales, and delivering exceptional guest experiences. The General Manager serves as a key partner to the Spa Owners, acting as a mentor and role model to staff while ensuring operational excellence, strong sales performance, and a welcoming spa environment.</p><p><br></p><p>Salary is 60,000 - 75,000</p><p><br></p><p>Benefits include medical, dental, and vision insurance, 401k, PTO, employee discounts, flexible scheduling, and annual employee appreciation outings and events.</p><p><br></p><p> Leadership & Team Management</p><ul><li>Serve as the direct supervisor.</li><li>Recruit, hire, train, schedule, and conduct performance review.</li><li>Oversee ongoing staff training, coaching, documentation, and team meetings.</li><li>Handle scheduling conflicts, call-outs, payroll-related disputes, and employee documentation.</li><li>Inspire a high-performance culture by leading by example.</li></ul><p>Sales & Business Performance</p><ul><li>Drive membership and gift card sales, meeting and exceeding individual and team goals.</li><li>Create, communicate, and help implement sales goals and promotions.</li><li>Motivate service providers to grow sales and maximize performance.</li><li>Analyze and optimize the daily appointment book to maximize revenue.</li><li>Communicate service offerings and promotions to clients.</li></ul><p>Customer Experience</p><ul><li>Deliver and model exceptional customer service to all guests and members.</li><li>Oversee and resolve all customer service challenges and conflicts.</li><li>Monitor client surveys and ensure feedback is communicated constructively to staff.</li></ul><p>Operations & Administration</p><ul><li>Oversee daily spa operations, ensuring smooth workflows and high standards.</li><li>Schedule and confirm appointments; balance and manage the daily booking schedule.</li><li>Maintain spa cleanliness and uphold brand and store standards throughout the facility.</li><li>Manage inventory, including ordering service supplies and equipment and performing routine counts.</li><li>Complete administrative tasks, computer data entry, and reporting as needed.</li><li>Support and oversee staff training programs and professional development initiatives.</li><li>Participate in company training programs, conferences, and ongoing development opportunities.</li></ul><p>Marketing & Community Engagement</p><ul><li>Manage and support social media responsibilities.</li><li>Participate in community outreach initiatives (approximately four per year).</li><li>Support brand presence and engagement within the local community.</li></ul>
<p>We are looking for a dedicated Customer Service team member to join our team in the Trevose, Pennsylvania area. This role is essential for ensuring seamless communication between customers and internal teams, while maintaining high standards of service. The ideal candidate will excel in building strong relationships, managing accounts, and addressing customer needs with precision and care.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate effective communication with customers to address inquiries and concerns promptly.</p><p>• Develop and maintain strong relationships with clients to ensure satisfaction and trust.</p><p>• Monitor customer accounts, managing processes from order placement to invoicing.</p><p>• Investigate and resolve customer concerns efficiently, keeping management informed of potential challenges.</p><p>• Collaborate with the team to align customer goals with company objectives and capabilities.</p><p>• Assist with new product development initiatives in coordination with the Project Manager.</p><p>• Provide accurate updates on order and billing statuses during weekly sales meetings.</p><p>• Utilize internal systems to execute job-related tasks, including tracking artwork and managing packaging records.</p><p>• Follow up on emails and other communications in a timely manner to ensure smooth operations.</p><p>• Ensure all procedures and quality standards are consistently met.</p>
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>We are looking for a dedicated Member Services Representative to join our team in Carmel, Indiana. This role is ideal for someone who thrives in a fast-paced environment and has excellent attention to detail. As a Contract to permanent position, it offers an opportunity to grow within the organization while contributing to the insurance industry.</p><p><br></p><p>Responsibilities:</p><p>• Process member data with precision, ensuring speed and accuracy in all entries.</p><p>• Handle frequent interruptions while maintaining focus and professionalism.</p><p>• Respond to member inquiries via email and other communication platforms.</p><p>• Organize and manage files to support efficient documentation processes.</p><p>• Collaborate with team members to maintain high standards of customer service.</p><p>• Utilize Microsoft Word and Excel to complete administrative tasks effectively.</p><p>• Perform copying and filing duties to support operational needs.</p><p>• Ensure adherence to company procedures and service standards.</p><p>• Monitor and manage daily workflows to meet deadlines.</p><p>• Maintain a positive and helpful attitude while addressing member concerns</p>
<p>At Robert Half, we connect skilled professionals with organizations committed to excellence and growth. Our client in the property management sector is seeking a Customer Service Agent to serve as a crucial liaison between tenants, property managers, and vendors. This role offers the opportunity to make a meaningful impact by delivering exemplary customer support in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide prompt and courteous responses to tenant inquiries, service requests, and general questions</li><li>Assist with coordinating maintenance, repairs, and property services</li><li>Document all customer interactions and maintain accurate resident records</li><li>Support property managers by handling phone calls, emails, and walk-ins professionally</li><li>Resolve escalated issues quickly, maintaining positive relationships with tenants and stakeholders</li><li>Collaborate with vendors and contractors to ensure timely service delivery</li><li>Help with administrative tasks such as preparing notices, updating databases, and scheduling appointments</li><li>Uphold confidentiality and demonstrate a commitment to quality service</li></ul><p><br></p>
<p>The Program Manager is responsible for planning, executing, and evaluating programs that support the mission and strategic goals of the organization. This role oversees program staff, manages budgets, monitors outcomes, and works collaboratively with internal teams, volunteers, stakeholders, and the community to ensure high-quality service delivery and sustainability.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop, plan, and implement programs in alignment with the organization’s mission and objectives.</li><li>Oversee program activities and manage day-to-day operations to ensure successful delivery of services.</li><li>Supervise, support, and train program staff and volunteers.</li><li>Track program performance and outcomes, collect and analyze data, and prepare regular reports for leadership and stakeholders.</li><li>Manage program budgets, including expense tracking, resource allocation, and grant compliance.</li><li>Foster effective relationships with community partners, donors, and participants to enhance program reach and impact.</li><li>Lead regular program evaluations and identify opportunities for process and service improvements.</li><li>Participate in grant writing, fundraising activities, and events to support ongoing program funding.</li><li>Ensure compliance with organizational policies, applicable regulations, and best practices.</li></ul>
<p>We are looking for a skilled and proactive Customer Service Supervisor in West Chester, Ohio. In this dynamic role, you will oversee customer interactions, coordinate internal processes, and ensure seamless communication between departments and clients. This position requires a strong background in customer service and supervisory skills, paired with expertise in QuickBooks and account management. As a Contract to permanent opportunity, this role offers opportunities for career growth within the manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Manage customer communication to ensure timely updates on shipment schedules and delays, maintaining accuracy in QuickBooks.</p><p>• Collaborate with the Office Manager to align inventory levels with scheduled shipments.</p><p>• Work closely with sales staff to address incoming orders, estimates, and special requests, while providing detailed insights from customer interactions.</p><p>• Offer complementary product suggestions based on customer needs and maintain knowledge of new offerings from company principals.</p><p>• Partner with the Warehouse Manager to oversee shipping processes, including accuracy in documentation and adherence to special instructions.</p><p>• Conduct weekly backorder audits to verify product availability, schedules, and data accuracy.</p><p>• Create and manage purchase orders for drop shipments, ensuring follow-through from initiation to delivery.</p><p>• Handle Return Goods Authorizations (RGAs) comprehensively, resolving customer concerns in a timely and satisfactory manner.</p><p>• Maintain understanding of sales territories and commission structures to ensure accurate coding and payments.</p><p>• Monitor and improve company processes related to data accuracy, including invoicing, assemblies, and bill of materials (BOMs).</p>
We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
We are seeking a Manager of Operations / Account Manager to execute service delivery excellence across an assigned client site. This individual will communicate and implement a clear operational vision, ensuring high-quality service delivery across multiple service offerings. The site is currently expanding operations across three full floors at its Los Angeles location. A Supervisor is already onsite and will oversee back-office operations. This role will lead all front-office functions and serve as the face of operations for the site. This is a highly visible, client-facing leadership role focused on delivering operational excellence, optimizing cost-to-serve models, implementing continuous improvement initiatives, and developing high-performing teams. <br> Role Focus: Front Office Leadership This position will lead all concierge, hospitality, and reception functions, ensuring a =+ years of experience, service-oriented experience for internal and external stakeholders. Responsibilities include oversight of: Conference and meeting coordination Depositions and arbitration support Child support case accommodations Visiting partners and executives from other offices High-level internal and external client interactions This individual will elevate front-of-house operations and ensure a seamless, detail oriented, high-touch experience. Key Responsibilities Operational Leadership Establish and maintain quality-of-service delivery across Central Reprographics Office (CRO) and office printer fleet operations. Implement standardized operational processes to drive consistency and efficiency. Track operational controls and ensure management information reporting requirements are fulfilled. Execute action items from account plans. Manage overall account performance against contractual and target metrics. Ensure operations remain within agreed budgets and timelines. Escalate operational compliance and financial risk areas appropriately. Investigate and resolve escalated issues and communicate significant matters to senior leadership. Client & Stakeholder Management Maintain continuous communication regarding critical operational issues. Develop a strong understanding of the business and the impact of services provided. Partner with vendors to ensure service excellence (room setups, hospitality services, equipment, etc.). Support new business implementation and operational transitions. Compile and issue monthly billing. People Management & Development Lead, coach, and develop front-Robert Half members. Establish development goals, business objectives, and performance expectations. Provide ongoing feedback and mentorship. Promote a culture of high performance, accountability, and continuous improvement. Manage selection, induction, retention, and succession planning for direct reports. Optimize staff allocation through effective scheduling and cross-training.
<p><em>The salary range for this position is $100,000-$110,000 plus bonus and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Join the wave of young finance professionals who are swapping their mundane 9-5s for fresh opportunities with Chicago’s top companies.</p><p><br></p><p>The focus of this position will be on the delivery of financial services to a set of individual clients through accounting, operational activities, and reporting.</p><p><br></p><p><strong>Job Description: </strong></p><ul><li>Manage the personal accounting for a variety of the company’s clients, both individuals and trusts. This includes preparing journal entries and finalizing personal financial statements on a monthly basis. This also includes completing a quarterly reporting package with detailed financial analyses, for example, budget vs. actual spending summaries.</li><li>Within twelve months, recommend a new personal financial report, analysis, or graphic to be included with the quarterly reporting package for the individual or trust clients which you manage.</li><li>Manage the annual financial reporting, administration of grants, and recording of documentation for a private foundation. This includes preparation of federal and state tax filings and calculation of the required minimum charitable distributions.</li><li>Within six months, assume responsibility for the company’s cash management activities. This includes initiating weekly cash transfers on behalf of our business entities and individual clients, reviewing individual investor accounts for liquidity limitations, and coordinating monthly income distributions to individual clients.</li><li>Gather and organize all annual tax information necessary for the preparation of income tax filings for our clients.</li><li>Calculate quarterly estimated tax payments for individuals and trusts.</li><li>Prepare annual extension estimates of taxable income from underlying investments.</li><li>Participate in recurring calls with external service providers (public accounting firms).</li><li>Manage the tax compliance calendar and track the ongoing progress of annual tax returns for all entities.</li><li>Prepare tax returns to be reviewed and signed by the CFO (Individual x1, Trust x1, and a Private Foundation x1). Review tax returns prepared by external service providers (Corporations x2, Partnership x8, Individuals x4, and Trusts x27).</li><li>Work closely with CFO and President in any tax planning/modeling on behalf of our clients (e.g., estate planning, charitable tax planning, etc.)</li><li>Coordinate real estate tax payments, required annual state filings for LLCs, and draft responses to federal and state income tax notices, as needed.</li><li>Within six months, manage the annual calculation of after-tax investment returns for each of our underlying partnership investments (excluding private equity).</li><li>Complete a variety of ad hoc projects working directly with the company’s President, CFO, Client Service Manager, or other team members on an as needed basis. This might include projects related to Corporate and Partnership Accounting, Private Equity & Compliance, Payroll, Administration, Debt and Liquidity Planning, or other analyses requested by the company’s clients.</li></ul><p><br></p>
We are looking for an experienced Help Desk Manager to lead and oversee the efficient operation of our service desk team. This role requires a proactive individual who excels in troubleshooting, managing support systems, and ensuring customer satisfaction. Based in The Woodlands, Texas, this position is ideal for someone committed to delivering high-quality IT service management.<br><br>Responsibilities:<br>• Lead and manage the daily operations of the service desk team to ensure timely resolution of support requests.<br>• Oversee the handling of service desk tickets, ensuring issues are resolved efficiently and documented accurately.<br>• Implement and maintain IT service management (ITSM) best practices to optimize workflows and service delivery.<br>• Administer and manage Active Directory, ensuring smooth user access and account management.<br>• Provide deskside support for hardware, software, and network-related issues, addressing technical problems directly.<br>• Develop and enforce service desk policies and procedures to maintain consistency and efficiency.<br>• Monitor team performance and provide training or feedback to enhance productivity and customer service.<br>• Collaborate with other departments to address broader IT needs and align service desk operations with organizational goals.<br>• Generate reports and analytics to track ticket metrics and identify areas for improvement.<br>• Ensure compliance with security protocols and standards within all aspects of IT support.
Our client is seeking a proactive and detail-oriented Administrative Assistant to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to permanent, fully remote (candidate has to be local to Pittsburgh as hiring manager resides in Pittsburgh.) Pay is $23-$25, depending on experience. <br> Key Responsibilities: • Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues. • Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction. • Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise. • Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships. • Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights. <br> Company Offers: • Fully remote work flexibility (based in locally in the Pittsburgh area) • Competitive salary and benefits package • Opportunities for detail oriented growth and development with a growing organization
<p>Robert Half is hiring for a<strong> Client Solutions Manager </strong>for our Technology division in<strong> Davenport, Iowa.</strong></p><p><br></p><p>If you thrive on cold calling, prospecting, and winning new business, this role is built for you. As a <strong>Client Solutions Manager</strong>, you’ll grow your own client base by driving outreach, building relationships, and creating new opportunities from the ground up.</p><p>This is pure business development—no farming, no coasting. You’ll build, grow, and manage a pipeline through proactive outreach, cold calling, and strategic relationship building.</p><p><br></p><p>*** Technology experience preferred.</p><p>*** Base plus uncapped commission compensation structure!</p><p>*** This role is hybrid in Davenport, IA.</p><p><strong>*** Prior Sales experience required. </strong></p><p><br></p><p><strong>As a Client Solutions Manager, your responsibilities will include:</strong></p><ul><li>Business development: Develop and grow your own client base by marketing our services for contract talent solutions using your proven technology and/or recruiting background. Market via video, telephone as well as conduct in-person and virtual meetings with C-level executives and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community.</li><li>Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>Meet and exceed weekly business development goals.</li></ul>
<p><strong>Bridget Killen from Robert Half</strong> is seeking an experienced Office Manager for a creative client dedicated to thoughtful, innovative, and rigorous work. This is an excellent opportunity to support a dynamic team and play a key role in the success of a design-focused environment.</p><p><br></p><p><strong>Position Overview:</strong></p><p>The Office Manager will ensure that day-to-day operations run smoothly, allowing the creative team to focus on their professional work. This role involves managing administrative workflows, accounting duties, HR functions, and overall business processes. You will collaborate closely with the firm’s Principals and act as a core member of the support team.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage all aspects of office administration, including supplies, records, vendor relations, and scheduling</li><li>Oversee basic accounting, invoicing, expense reporting, and coordination with external bookkeeping resources</li><li>Administer payroll, benefits, and HR processes, supporting team member onboarding and compliance</li><li>Maintain reliable operational systems to support staff productivity and creativity</li><li>Provide occasional support for marketing, proposals, and other special projects as needed</li><li>Foster a collaborative and organized workplace culture</li></ul><p><strong>Benefits Offered:</strong></p><ul><li>100% paid healthcare for employees </li><li>Retirement w/ 3% match </li><li>Two weeks of PTO </li></ul><p>Please apply directly to the posting to be considered.</p>
