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184 results for Member Services Manager jobs

Manager of Member Services

Indianapolis, IN
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for an experienced Manager of Member Services to oversee daily customer support operations in Indianapolis, Indiana. This role leads a member-facing team, ensures consistent service quality, and helps build an efficient department through strong staffing and scheduling practices. The ideal candidate brings a hands-on leadership style, sound judgment in hiring and coaching, and a focus on balancing service excellence with cost awareness. **WORK HOURS** - This role is scheduled for a regular shift from 3:30 PM to 12:00 AM each workday. Responsibilities:• Direct the day-to-day work of a member services team, setting expectations and maintaining accountability for performance.• Create and adjust staff schedules to support service levels, coverage needs, and operational efficiency.• Lead recruitment efforts by interviewing candidates, identifying suitable talent, and making informed hiring decisions.• Onboard and develop new team members through structured training, coaching, and ongoing performance support.• Guide the team in delivering high-quality assistance to customers across call center and member service interactions.• Monitor departmental spending and make practical decisions that help manage costs while maintaining service standards.• Provide team leadership through regular feedback, issue resolution, and continuous improvement of service processes.
2026-06-05T00:00:00Z

Member services supervisor

Milford, MA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment. Responsibilities:• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow
2026-05-15T00:00:00Z

Member Services Representative

Kaukauna, WI
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dedicated and customer-focused individual with strong attention to detail to join our team as a Member Services Representative in Kaukauna, Wisconsin. This position is a Contract role and requires a motivated individual who can deliver exceptional service to our members while handling a variety of financial inquiries. As the first point of contact, you will play a key role in ensuring member satisfaction and promoting the benefits of credit union membership. Responsibilities: • Assist members with incoming and outgoing calls, addressing inquiries, processing transactions, and resolving issues promptly and efficiently. • Educate members on the advantages of credit union membership and the range of financial services available. • Deliver outstanding customer service through a friendly and detail-oriented approach that enhances member experiences. • Maintain up-to-date knowledge of credit union products, procedures, and compliance regulations to provide accurate information and assistance. • Collaborate with team members to ensure seamless service delivery and a positive work environment. • Handle member concerns efficiently, providing solutions and escalating issues when necessary. • Perform data entry and transaction processing with precision and attention to detail. • Utilize computer systems effectively to manage member accounts and document interactions. • Uphold company standards and policies while fostering trust and transparency with members.
2026-06-03T00:00:00Z

Member Services Representative

Durham, NC
onsite
Temporary / Contract
17 - 18 USD / Hourly
We are looking for a Member Services Representative to support a non-profit organization through a Long-term Contract assignment. This position is ideal for someone who thrives in a high-volume call center setting, enjoys helping members with patience, and can navigate computer-based tasks efficiently. The role requires strong communication, accurate data entry, and a service-focused approach to handling inbound member inquiries. Responsibilities: • Respond to a steady flow of incoming calls and provide courteous, timely assistance to members with questions, concerns, and service needs. • Enter and update member information accurately while navigating multiple computer systems during live interactions. • Deliver clear guidance on programs, services, and account-related matters in a detail-oriented and empathetic manner. • Maintain detailed records of conversations, actions taken, and follow-up needs to support service continuity. • Process routine transactions, including handling payments or cash-related activities, in accordance with established procedures. • Resolve member issues efficiently by identifying needs, researching information, and escalating complex matters when appropriate. • Meet performance expectations for responsiveness, accuracy, and quality in a fast-paced customer service environment.
2026-06-02T00:00:00Z

Member Services Representative

Wilson, NC
onsite
Temporary / Contract
17 - 18 USD / Hourly
We are looking for a Member Services Representative to support a non-profit organization in Wilson, North Carolina through a Long-term Contract opportunity. This position is ideal for someone who thrives in a high-volume service environment, communicates clearly with members, and handles daily interactions with professionalism and accuracy. The role focuses on delivering responsive assistance, maintaining reliable records, and creating a positive experience for every caller and visitor. Responsibilities: • Respond to a high volume of member inquiries by phone and provide timely, courteous support. • Assist individuals with account questions, service requests, and general program information while ensuring accurate documentation. • Enter, update, and maintain member information in computer systems with strong attention to detail. • Process cash transactions and related payments in accordance with established procedures. • Type notes, correspondence, and service records efficiently to keep files current and complete. • Resolve routine service concerns by identifying member needs and delivering appropriate solutions or next steps. • Support front-line service operations in a fast-moving call center setting while meeting quality and responsiveness expectations. • Work collaboratively with internal team members to ensure consistent service and smooth daily operations.
2026-05-27T00:00:00Z

Customer Service Manager

Anoka, MN
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team. Key Responsibilities<ul><li>Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture</li><li>Oversee daily customer service operations, including order processing, inquiries, and issue resolution</li><li>Manage and resolve customer concerns via phone and email, including escalated issues</li><li>Process and oversee RMAs, mis-shipments, and customer contract administration</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed</li><li>Collaborate cross-functionally with sales, operations, and supply chain to ensure seamless service delivery</li><li>Identify and implement process improvements to drive efficiency and enhance the customer experience</li><li>Develop and deliver training programs to support team growth and consistency in service standards</li><li>Support CRM/ERP system enhancements and digital transformation initiatives</li><li>Participate in hiring, onboarding, and ongoing development of customer service staff</li><li>Establish and maintain strong relationships with customers and key stakeholders</li></ul>
2026-06-01T00:00:00Z

Customer Service Manager

Modesto, CA
onsite
Permanent / Full Time
62000 - 70000 USD / Yearly
We are looking for a Customer Service Manager to lead branch service operations in Modesto, California while creating a positive experience for both customers and team members. This role combines day-to-day operational oversight with staff coaching, compliance support, and relationship building within the local community. The ideal candidate brings strong judgment, a service-first mindset, and the ability to keep branch activities running accurately, securely, and efficiently. Responsibilities: • Direct daily branch activities to ensure teller services, cash handling, and customer support functions operate smoothly and accurately. • Step in to assist frontline employees with service requests and transactions during busy periods to maintain an efficient customer experience. • Review branch activity for adherence to internal policies, operating standards, and regulatory expectations, taking action when gaps are identified. • Authorize customer and operational transactions within assigned approval limits while maintaining sound risk awareness. • Perform routine control checks and pre-audit reviews to reduce exposure, improve operational discipline, and support examination readiness. • Guide, coach, and develop branch employees through training, one-on-one feedback, and ongoing reinforcement of service and accuracy standards. • Manage hiring support, onboarding efforts, scheduling, and retention activities to sustain a strong and dependable team. • Address escalated customer issues with professionalism, follow through on resolutions, and strengthen long-term client relationships. • Recommend deposit and consumer or business banking solutions based on customer needs and contribute to branch growth through community and business development efforts. • Help maintain and improve branch procedures, participate in assigned initiatives, and uphold a secure environment that protects confidential information.
2026-05-30T00:00:00Z

Customer Service Manager

Saugus, CA
onsite
Temporary / Contract
25.3365 - 29.337 USD / Hourly
We are looking for an experienced Customer Service Manager to oversee a high-performing support team in Santa Clarita, California. This Long-term Contract position is fully onsite and focuses on maintaining excellent service standards, guiding staff development, and ensuring efficient day-to-day customer service operations. The ideal candidate brings strong leadership skills, a customer-first mindset, and the ability to turn service insights into measurable operational improvements. Responsibilities: • Lead daily activities for the customer service team, ensuring consistent coverage, productivity, and service excellence. • Recruit, onboard, and train new team members on service expectations, workflows, and company guidelines. • Provide regular coaching, mentorship, and performance feedback to help employees strengthen their skills and meet goals. • Address complex customer concerns and escalated issues with professionalism, sound judgment, and timely resolution. • Monitor service quality and ensure the team stays current on product information, policy updates, and procedural changes. • Review customer interactions and operational data to identify patterns, track team performance, and support informed decision-making. • Prepare recurring reports for leadership that summarize service results, team metrics, and areas for improvement. • Create and maintain support materials such as knowledge base content, reference guides, and frequently asked questions. • Recommend and help implement process enhancements that improve efficiency, customer satisfaction, and overall team effectiveness. • Contribute to departmental planning by supporting budget awareness, staffing coordination, and other assigned operational needs.
2026-06-02T00:00:00Z

Members Services Analyst

Philadelphia, PA
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
We are looking for a Members Services Analyst to support member-facing initiatives that strengthen healthcare collaboration in Philadelphia, Pennsylvania. This role blends project coordination, business analysis, and relationship management to help participating organizations adopt services, improve data exchange, and realize operational value. The ideal candidate is comfortable working across technical and non-technical teams, monitoring project progress, and translating business needs into practical solutions. Success in this position requires strong communication, analytical thinking, and the ability to manage multiple priorities in a healthcare-focused environment. Responsibilities: • Direct cross-functional initiatives tied to organizational priorities, establishing clear schedules, deliverables, and resource plans to keep work moving forward. • Monitor timelines, dependencies, budget considerations, and potential obstacles, then communicate progress and emerging concerns to stakeholders and leadership. • Guide changes to project scope by assessing business impact and coordinating appropriate approvals, documentation, and follow-up actions. • Build and sustain productive relationships with member organizations across the healthcare landscape, serving as a trusted point of contact for ongoing needs and opportunities. • Support the enrollment and onboarding of new member organizations by coordinating implementation steps, training activities, and early-stage engagement efforts. • Lead recurring discussions with participating organizations to review adoption, service usage, project updates, and possibilities for expanded participation. • Coordinate onboarding and activation of healthcare data connections, including HL7-based interfaces and related interoperability requirements. • Partner with provider organizations to address regulatory and data-sharing expectations while supporting post-launch activities such as service enhancements, migrations, and issue resolution. • Review data quality, testing materials, and technical documentation to improve consistency, support implementation accuracy, and strengthen member experience. • Evaluate utilization and operational trends to identify opportunities for process improvement, stronger adoption, and enhanced member value, while maintaining engagement resources and supporting account activity tracking in Salesforce.
2026-06-03T00:00:00Z

Service Operations Manager

Ellsworth, WI
onsite
Permanent / Full Time
80000 - 120000 USD / Yearly
Service Operations ManagerLocation: Wausau, WI (On-site) About the RoleOur team is seeking a Service Operations Manager to lead day-to-day branch operations within a residential service environment. This role is responsible for driving performance, supporting field teams, and ensuring a high level of customer satisfaction.This is a hands-on leadership position ideal for someone who thrives in a fast-paced setting and enjoys balancing operations, team development, and service excellence. Key Responsibilities<ul><li>Oversee daily service operations to ensure efficiency and strong performance</li><li>Coordinate and dispatch technicians to scheduled service calls</li><li>Communicate updates on job status, scheduling changes, and customer needs</li><li>Provide excellent customer service through clear, timely communication</li><li>Assist with incoming calls and service inquiries</li><li>Receive, organize, and manage parts and equipment inventory</li><li>Ensure technicians have the tools and materials needed to succeed</li><li>Maintain a clean, safe, and organized warehouse and office environment</li><li>Support process improvements to enhance operational efficiency</li><li>Help develop team members and identify growth opportunities</li><li>Assist with recruiting, onboarding, and training new employees</li><li>Contribute to achieving operational and financial performance goals</li><li>Support leadership development and team retention initiatives</li></ul>Qualifications<ul><li>Associate’s or Bachelor’s degree in Business Administration or related field preferred</li><li>3+ years of experience in operations, service coordination, or leadership</li><li>Prior customer service experience preferred</li><li>Strong leadership, problem-solving, and decision-making skills</li><li>Ability to prioritize and adapt in a fast-paced environment</li><li>Detail-oriented with strong organizational and communication skills</li><li>Proficient in computer systems and applications</li><li>Positive attitude with a strong desire to learn and grow</li><li>Team-oriented mindset</li></ul>Why Join Us?This is a great opportunity to join a growing team where your leadership and ideas will make a direct impact on operations, team success, and customer experience. Apply TodayIf you’re looking for a leadership role where you can drive results and support a high-performing team, we’d love to connect.
2026-05-28T00:00:00Z

Client Services Associate or Manager

Minneapolis, MN
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for an experienced and detail-oriented Client Services Associate or Manager to join our team in Minneapolis, Minnesota. In this role, you will support high-level executives and teams by, overseeing client interactions, and facilitating investment-related transactions. The ideal candidate will thrive in a fast-paced environment, possess exceptional organizational skills, and demonstrate a commitment to delivering outstanding client service. Responsibilities:• Coordinate complex client transactions, including preparing and tracking documentation for investments such as 1031 exchanges and real estate deals.• Collaborate with title companies, exchange accommodators, and investment sponsors to manage investment closings and ensure timely processing.• Assist with client onboarding processes to ensure smooth transitions and effective communication.• Monitor ongoing client transactions and investment timelines, ensuring deadlines are met and clients remain informed.• Provide proactive and responsive support for client inquiries regarding investment-related services.• Facilitate internal communications for executives, including meeting coordination and administrative support.• Work collaboratively with cross-departmental teams to maintain an efficient and effective workflow.• Uphold confidentiality standards for all client and firm-related information.• Support executives in streamlining communication and managing priorities related to client services and transactions. If you are interested in joining this growing investment advisory firm please contact Doug Rickart on LinkedIn , call Doug at 612-249-0330 or apply through the ink provided.
2026-05-29T00:00:00Z

Service Delivery Manager

Lutz, FL
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
We are looking for a dedicated Service Delivery Manager to join our team in Lutz, Florida. This role is ideal for someone who is detail oriented, possesses strong technical expertise and leadership skills, and is capable of overseeing operations while ensuring exceptional service delivery. The position requires hands-on management of technicians, collaboration with project teams, and the ability to implement effective processes in a dynamic environment. Responsibilities: • Supervise and manage daily activities of 12-18 technicians to ensure efficient and timely completion of tasks. • Collaborate with in-house project managers to align operational goals and maintain seamless project execution. • Monitor technical systems, including Cat6 cabling, intercom systems, readers, lock sets, and cameras, ensuring functionality and resolving issues. • Develop and implement standardized operating procedures to improve service delivery and operational efficiency. • Maintain open communication with technicians and stakeholders, providing updates and addressing concerns effectively. • Oversee scheduling and resource allocation to optimize performance and meet project deadlines. • Identify areas for improvement within service operations and propose innovative solutions. • Ensure compliance with company policies, procedures, and industry standards. • Conduct regular reviews of technician performance, offering guidance and support to enhance productivity. • Address technical challenges and provide insight to troubleshoot and resolve complex issues.
2026-05-27T00:00:00Z

Service Delivery Manager

Winter Park, FL
onsite
Permanent / Full Time
90000 - 115000 USD / Yearly
We are looking for an experienced Service Delivery Manager to oversee IT operations and ensure seamless delivery of technology services to our clients. This role requires strong leadership skills and a deep understanding of IT infrastructure and support systems. Based in Winter Park, Florida, you will play a critical role in managing service performance and driving efficiency. Responsibilities: • Manage the delivery of IT services, ensuring performance standards and client satisfaction are consistently met. • Oversee remote desktop support operations to resolve technical issues quickly and effectively. • Coordinate and optimize the use of collaboration tools such as Cisco Webex Meetings. • Administer and maintain Azure Active Directory, ensuring secure and efficient user management. • Implement and monitor ITIL processes to improve service delivery and operational excellence. • Lead the deployment and management of Intune for device and application management. • Collaborate with cross-functional teams to align IT services with business needs. • Identify and address areas for improvement in service delivery processes. • Develop and maintain documentation for IT service protocols and procedures. • Train and mentor team members to enhance technical skills and performance.
2026-05-20T00:00:00Z

Maintenance Operations Manager

Salinas, CA
onsite
Permanent / Full Time
130000 - 145000 USD / Yearly
Robert Half is seeking a skilled Maintenance Operations Manager.In this role you will oversee maintenance and operations for industrial equipment and refrigeration systems at several facilities. The successful candidate will play a key role in promoting operational reliability, leading technical staff, and upholding regulatory standards.Key Responsibilities:<ul><li>Direct daily maintenance and operation of complex refrigeration systems, ensuring reliability and peak efficiency across multiple locations.</li><li>Establish and manage proactive maintenance programs to maximize equipment uptime and streamline processes.</li><li>Lead, coach, and evaluate maintenance staff to foster skill growth and ensure compliance with organizational standards and procedures.</li><li>Maintain all required documentation and reporting for local, state, and federal regulatory agencies.</li><li>Diagnose and repair industrial refrigeration and a variety of production equipment, providing hands-on technical guidance as needed.</li><li>Oversee machinery such as baggers, optical sorters, box erectors, welders, and conveyor systems.</li><li>Carry out welding, fabrication, and other technical projects to support equipment performance and safety.</li><li>Maintain an organized inventory system to track parts, tools, and supplies required for maintenance operations.</li><li>Identify and implement opportunities for energy conservation and sustainability within the facilities.</li><li>Monitor repair and maintenance budgets, control costs, and introduce efficiency improvements as appropriate.</li></ul>
2026-05-07T00:00:00Z

Client Services Representative

San Francisco, CA
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
Jeff Abrams is seeking a dedicated Client Services Representative to join his exceptional client's team. In this role, you will play a key part in delivering outstanding client experiences while managing a range of financial services and administrative tasks. This position is ideal for someone who thrives in a client-focused environment and is committed to providing personalized, high-quality support.Responsibilities:• Facilitate updates to beneficiary designations, ensuring accuracy and compliance with firm policies. • Process wire transfers securely and in accordance with regulatory requirements. • Manage rollover requests by coordinating with custodians, preparing documentation, and ensuring smooth transitions. • Respond promptly and effectively to client inquiries, providing detailed information on financial products and services. • Build and maintain strong client relationships through proactive and personalized communication. • Guide new clients through the onboarding process to ensure a seamless and welcoming experience. • Oversee client transactions, including deposits, withdrawals, account updates, and balance inquiries. • Partner with financial advisors to ensure client activities align with their financial strategies and goals. • Maintain accurate and current client records within Salesforce. • Follow up on pending client requests to ensure timely and complete resolutions. If you are interested in this role, please reach out to Jeff Abrams via LinkedIn.
2026-05-28T00:00:00Z

Client Services Specialist

Santa Barbara, CA
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated Client Services Specialist to join our team in Santa Barbara, California. In this role, you will be responsible for ensuring exceptional customer experiences through effective communication and problem-solving. This is a long-term contract position that offers the opportunity to make a meaningful impact by assisting clients with their needs and concerns. Responsibilities: • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels. • Troubleshoot connectivity issues and provide clear solutions to clients. • Assist customers in navigating multiple browsers and platforms to resolve technical challenges. • Ensure customer success by addressing concerns and resolving issues efficiently. • Maintain detailed records of customer interactions and follow-ups to ensure resolution. • Collaborate with internal teams to improve service delivery and customer satisfaction. • Handle high-volume call center interactions while maintaining a positive and helpful demeanor. • Provide guidance and support to customers regarding company products and services. • Continuously update knowledge of company offerings to deliver accurate information to clients.
2026-06-03T00:00:00Z

Client Services Specialist

Las Vegas, NV
onsite
Temporary to Hire
25 - 28 USD / Hourly
We are looking for a Client Services Specialist to support client service and policy administration activities within the insurance industry in Las Vegas. This contract to permanent opportunity is ideal for someone who enjoys balancing customer communication with detailed operational work in a fast-paced, team-oriented setting. The person in this role will help keep applications moving forward, provide timely updates to clients and carrier partners, and contribute to a positive service experience through accuracy, responsiveness, and professionalism. Responsibilities:• Communicate with clients regularly to share application progress, answer questions, and ensure they remain informed throughout the service process.• Coordinate with insurance carriers to obtain updates, resolve outstanding items, and maintain momentum on pending policy activity within expected timeframes.• Review new leads and application materials carefully, verify completeness and accuracy, and address discrepancies before processing moves forward.• Maintain organized records, update customer and policy information, and track follow-up actions using internal systems and standard office software.• Prepare reports, manage correspondence, and use tools such as Outlook, Word, and Excel to support daily workflow and service reporting.• Respond to client concerns with empathy, offering clear guidance and practical solutions when issues arise.• Adjust to changing business needs by assisting with priority shifts, administrative support tasks, and additional projects assigned by leadership.• Represent the organization in a detail oriented and service-focused manner through dependable communication and strong attention to detail.
2026-05-20T00:00:00Z

Client Services Coordinator

Westmont, IL
onsite
Temporary to Hire
25.118 - 29.084 USD / Hourly
We are looking for an experienced and dependable Client Services Coordinator to support client interactions and office operations. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing administrative coordination with a strong service mindset in a fast-paced pharm/biotech environment. The person in this role will help keep schedules, communications, records, and client materials organized while working closely with internal teams to deliver a high-quality experience. Responsibilities:• Arrange client meetings, lunches, and team gatherings while ensuring calendars and logistics are managed smoothly• Support internal scheduling needs and help keep projects and appointments on track across multiple teams• Maintain organized client files, documentation, and activity records with a high degree of accuracy• Prepare presentations, reports, and other materials used for client communication and internal coordination• Enter, update, and monitor information within internal platforms, including laboratory information management systems, to support reporting and service delivery• Partner with cross-functional colleagues to promote responsive service and a positive client experience• Identify administrative or operational issues early and take practical steps to resolve them efficiently• Provide general office support such as reception coverage, filing, supply coordination, and back-office assistance as needed The salary range for this position is $26.44 to $31.25. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-06-05T00:00:00Z

Client Services Coordinator

Davenport, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Robert Half is partnering with a service-focused organization to identify a Client Services Coordinator to support inbound customer inquiries and appointment scheduling. This opportunity is ideal for someone who brings a confident phone presence and is comfortable guiding conversations, managing scheduling changes, and working through time-sensitive customer needs. What You’ll Do<ul><li>Handle a high volume of inbound customer calls and place selective outbound calls as needed</li><li>Qualify customer needs and guide conversations toward appropriate next steps</li><li>Accurately document call details while speaking with customers</li><li>Schedule appointments and collaborate with internal service teams to keep calendars running smoothly</li><li>Communicate with customers and internal staff to address scheduling changes, availability challenges, and time-sensitive needs</li><li>Assist with light reception and front desk coverage during designated times</li></ul>Additional Highlights: <ul><li>Competitive hourly pay with opportunity for performance-based incentives</li><li>Structured training and onboarding program</li><li>Long-term opportunity within a stable, close-knit team environment</li></ul>If you enjoy helping customers feel heard, keeping systems organized, and finding workable solutions—this role offers a strong foundation for growth!
2026-05-19T00:00:00Z

Account Based Marketing Manager

Burlington, MA
onsite
Permanent / Full Time
128000 - 150000 USD / Yearly
Product Marketing Manager with 10+ years of relevant product marketing experience within an industrial manufacturing company needed for a full-time, fully onsite position in Wilmington MA. MUST have product marketing experience within an industrial manufacturing company. Salary is 128-150K with some flex if needed depending on qualifications. Are you a detail-driven product marketing professional who thrives at the intersection of strategy, execution, and cross-functional collaboration? An established organization is seeking a Product Marketing Manager to lead product lifecycle initiatives from launch through end-of-life, with a strong focus on customer experience, operational excellence, and sales enablement. In this role, you will partner closely with sales, channel partners, engineering, manufacturing, and marketing to bring products to market successfully, support revenue growth, and continuously improve customer-facing processes. This is an excellent opportunity for someone with strong business acumen, technical understanding, and a hands-on approach to product marketing. What You’ll Do<ul><li>Manage the full product lifecycle across a broad product portfolio, from product release through end-of-life.</li><li>Lead the new product introduction process for sales, partnering with marketing to launch campaigns and equip sales and channel teams with the tools to win business.</li><li>Develop and drive pricing strategy, partnering with customer-facing teams to support informed, strategic pricing decisions.</li><li>Oversee product and marketing systems, collaborating with engineering and manufacturing to ensure alignment and accuracy.</li><li>Manage and enhance the new product samples program to improve efficiency and customer impact.</li><li>Create product-related content for training, engagement, and sales enablement, ensuring readiness of complete product deliverables.</li></ul>
2026-05-12T00:00:00Z

Relationship Manager

Albuquerque, NM
onsite
Permanent / Full Time
100000 - 150000 USD / Yearly
We are looking for an experienced Facilities Manager to oversee building operations and infrastructure performance in New Mexico. This position is responsible for creating a dependable, safe, and efficient environment that supports day-to-day business activity and long-term operational goals. The role combines hands-on facilities oversight with strategic planning, team leadership, and budget accountability across maintenance, utilities, and site services. Responsibilities:• Direct site facilities operations, including building infrastructure, essential systems, and space utilization to support business continuity.• Supervise and develop maintenance and facilities staff by setting expectations, coaching performance, and aligning staffing plans with operational demands.• Prioritize repair and maintenance work based on production impact, risk, and overall site needs to ensure timely execution.• Implement preventive and predictive maintenance programs that strengthen equipment dependability and minimize unplanned downtime.• Monitor facility performance through service metrics and reliability indicators, using data to drive continuous improvement.• Prepare and manage budgets for maintenance, site services, and capital improvements while controlling costs and supporting forecast accuracy.• Lead facility upgrade projects and site modifications from planning through completion, ensuring schedule, budget, and quality targets are met.• Oversee external contractors and service providers, including building support vendors, to ensure work is completed safely and according to scope.• Partner with environmental, health, and safety leaders to maintain compliance, support safe work practices, and reinforce site security systems and safeguards.
2026-05-08T00:00:00Z

Director of Client Services

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Director of Client Services to lead a dedicated team of professionals in delivering exceptional service to our clients. This role, based in Atlanta, Georgia, will focus on client satisfaction, operational excellence, and strategic collaboration with leadership to drive business growth. This is a contract-to-permanent position offering an excellent opportunity to make a lasting impact within the Printing/Publishing industry. Responsibilities:• Lead and oversee client service operations, ensuring the team delivers exceptional support and enables the sales organization to focus on growth activities.• Collaborate with senior leadership to develop and execute strategic initiatives that enhance service quality and client satisfaction.• Act as a point of escalation for complex client issues, resolving challenges and removing barriers to success.• Monitor and assess team capacity, ensuring resources are aligned with client needs and organizational goals.• Develop and implement tactical plans for client services, co-owning service delivery strategies with sales leadership.• Mentor and guide team members in building strong client relationships, managing projects effectively, and utilizing tools and systems.• Ensure compliance with client requirements and organizational procedures, maintaining a high standard of service delivery.• Analyze and review team performance through regular reporting, identifying areas for improvement and implementing actionable plans.• Work closely with sales teams to prepare client presentations, highlighting account activities and identifying opportunities for expansion.• Support the onboarding and implementation of new clients, ensuring smooth transitions and alignment with business objectives.
2026-05-15T00:00:00Z

Director of Client Services

Atlanta, GA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an experienced Director of Client Services to lead a dedicated team of professionals in delivering exceptional service to our clients. This role, based in Atlanta, Georgia, will focus on client satisfaction, operational excellence, and strategic collaboration with leadership to drive business growth. This is a contract-to-permanent position offering an excellent opportunity to make a lasting impact within the Printing/Publishing industry. Responsibilities: • Lead and oversee client service operations, ensuring the team delivers exceptional support and enables the sales organization to focus on growth activities. • Collaborate with senior leadership to develop and execute strategic initiatives that enhance service quality and client satisfaction. • Act as a point of escalation for complex client issues, resolving challenges and removing barriers to success. • Monitor and assess team capacity, ensuring resources are aligned with client needs and organizational goals. • Develop and implement tactical plans for client services, co-owning service delivery strategies with sales leadership. • Mentor and guide team members in building strong client relationships, managing projects effectively, and utilizing tools and systems. • Ensure compliance with client requirements and organizational procedures, maintaining a high standard of service delivery. • Analyze and review team performance through regular reporting, identifying areas for improvement and implementing actionable plans. • Work closely with sales teams to prepare client presentations, highlighting account activities and identifying opportunities for expansion. • Support the onboarding and implementation of new clients, ensuring smooth transitions and alignment with business objectives.
2026-05-21T00:00:00Z

Director of Client Services

Grand Rapids, MI
onsite
Permanent / Full Time
90000 - 120000 USD / Yearly
The Director of Client Services leads and scales the firm’s client service and operations function, transitioning it from an execution-heavy model to a system-driven, automation-enabled department. This role owns the end-to-end client operations experience, develops the operations team, and partners with leadership to deliver a technology-leveraged, team-based firm model.This is a leadership role accountable for results through people, process, and systems—not personal execution. While some tactical work will occur initially, the long-term focus is on strategy, team development, and operational scalability. Core ResponsibilitiesLeadership & Team Development<ul><li>Lead, coach, and grow the Client Operations team</li><li>Drive a client-first, service-focused team culture</li><li>Oversee hiring, onboarding, and performance management</li></ul>Process & Systems<ul><li>Own all operations processes, SOPs, and workflow optimization</li><li>Drive continuous improvement and operational scalability</li><li>Maintain a structured process and workflow library</li></ul>Compliance<ul><li>Lead operational compliance and serve as primary liaison with LPL</li><li>Ensure audit readiness and adherence to regulatory standards</li><li>Monitor, escalate, and mitigate compliance risks</li></ul>Strategic Partnerships<ul><li>Manage key vendor and partner relationships</li><li>Support succession planning and external partnerships</li><li>Represent operations in external and industry engagements</li></ul>Client Operations Oversight<ul><li>Ensure timely task execution, workflow accuracy, and service standards</li><li>Maintain high-quality, low-error client operations</li><li>Oversee transaction workflows, cash management, and activity tracking</li></ul>Client Experience<ul><li>Own and elevate the end-to-end client operations journey</li><li>Drive a “white-glove” service standard</li></ul>Technology & Automation<ul><li>Lead adoption of operations technology and AI tools</li><li>Identify and implement automation opportunities</li><li>Oversee training and change management initiatives</li></ul>Success Metrics (KPIs)Operational Performance<ul><li>≥90% adherence to operational standards</li><li>95%+ implementation of client action items within 90 days</li><li>Zero material compliance issues</li></ul>Team & Leadership<ul><li>100% voluntary retention of operations staff</li><li>Full SOP documentation across all processes within year one</li></ul>
2026-05-15T00:00:00Z

Director of Client Services

Atlanta, GA
onsite
Permanent / Full Time
120000 - 140000 USD / Yearly
We are working with a client who is looking to hire a Director of Print Production. This role owns service excellence, team performance, and client satisfaction while partnering closely with Sales and Leadership on strategy, delivery, and growth. What You’ll Do<ul><li>Lead and develop a team of client service managers and professionals</li><li>Drive service excellence, client satisfaction, and operational efficiency</li><li>Partner with Sales to support renewals, upsell, and new business initiatives</li><li>Oversee implementation and execution of products and services</li><li>Serve as senior escalation point and remove operational roadblocks</li><li>Manage capacity planning, staffing, workflows, and process improvement</li><li>Support client onboarding, business reviews, and new implementations</li><li>Own team performance, reporting, compliance, and succession planning</li></ul>
2026-05-20T00:00:00Z