<p>Our client is searching for a motivated and experienced customer service manager to lead their customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven experience working as a manager, leading a team in-person. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.</p><p><strong>Customer Service Manager Responsibilities:</strong></p><ul><li>Supervising day-to-day operations in the customer service department.</li><li>Responding to customer service issues in a timely manner.</li><li>Creating effective customer service procedures, policies, and standards.</li><li>Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.</li><li>Implementing an effective customer loyalty program.</li><li>Maintaining accurate records and documenting all customer service activities and discussions.</li><li>Assessing service statistics and preparing detailed reports on your findings.</li><li>Hiring and training new customer service agents.</li><li>Managing the approved budget of the customer service department.</li><li>Staying informed on the latest industry techniques and methods.</li></ul>
<p>We are looking for a Store Manager to join our team in Fairfield, California. This is a contract-to-permanent position within the wholesale distribution industry. The ideal candidate will oversee customer service operations, ensuring excellent service delivery and maintaining high standards of customer satisfaction. This role requires strong leadership and organizational skills to effectively manage teams, address customer needs, and contribute to the company’s success.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage customer service teams to ensure consistent, high-quality customer interactions.</p><p>• Develop and implement strategies to improve customer satisfaction and resolve complaints effectively.</p><p>• Manage scheduling and staffing decisions to ensure adequate coverage and optimal service levels.</p><p>• Conduct regular training sessions to enhance team performance and ensure compliance with company policies.</p><p>• Oversee inventory management and ensure accurate tracking and replenishment of products.</p><p>• Monitor compliance with safety and security protocols, addressing any discrepancies promptly.</p><p>• Conduct market research to identify opportunities for improving customer service and understand competitor practices.</p><p>• Collaborate with loss prevention teams to safeguard company assets and reduce risks.</p><p>• Supervise merchandising efforts to maximize sales and ensure displays meet company standards.</p><p>• Address operational challenges by stepping into various roles as needed during peak times or staffing shortages.</p>
We are looking for a skilled Customer Service Manager to lead and enhance our sales and customer support operations in Olive Branch, Mississippi. This role requires a proactive individual who can manage customer inquiries, oversee payment processes, and drive inside and outbound sales activities. Join our team to make a meaningful impact on client satisfaction and operational efficiency.<br><br>Responsibilities:<br>• Manage customer inquiries with professionalism and ensure prompt resolution of issues to enhance client satisfaction.<br>• Oversee accounts receivable processes, including payment tracking and processing, to maintain accurate financial records.<br>• Lead inside sales efforts by identifying opportunities to upsell and cross-sell products and services.<br>• Conduct outbound sales activities to generate new leads and expand customer base.<br>• Supervise the customer service team to ensure consistent and high-quality support delivery.<br>• Collaborate with sales and marketing teams to develop strategies that improve sales performance.<br>• Monitor key performance indicators (KPIs) to evaluate team effectiveness and identify areas for improvement.<br>• Implement best practices to streamline customer service workflows and improve operational efficiency.<br>• Provide training and mentorship to team members to strengthen their skills and knowledge.<br>• Foster a positive and collaborative work environment that aligns with company values.
<p><strong><u>Account Services Specialist</u></strong> (Customer Service / Account Management)</p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com.</u></p><p><br></p><p>*Fully onsite role - 5 days per week in office, 8a-4p schedule*</p><p><br></p><p>The Account Services Specialist will help support the customers of the organization on any pertinent requests and enhance their overall experience. primarily focuses on the development and execution of sales plans, business development, member retention, and relationship building. The Account Services Manager will assist with obtaining feedback, helping prepare for trade shows, and ensuring the accuracy of our CRM.</p><p><br></p><p><strong>RESPONSIBILITIES:</strong></p><p>· Serve as the primary point of contact for inquiries via phone, email, and chat</p><p>· Resolve issues efficiently and professionally, ensuring high satisfaction</p><p>· Softly upsell other opportunities for engagement</p><p>· Maintain accurate records of interactions and transactions in CRM systems</p><p>· Collaborate with internal departments to address customer needs and follow up on outstanding issues.</p><p>· Receive and process incoming quote requests from customer</p><p>· Coordinate quote status information to the external sales team</p><p>· Log, track and follow up on outstanding quotes in accordance with the defined turnaround time</p><p>· Identify process improvements and contribute to the development of best practices</p><p>· Providing exceptional, timely customer service daily</p><p>· Supporting new customer onboarding and training</p><p>· Preparing data driven reports that support securing new members</p><p><br></p><p>Along with a great culture, growth potential, and leadership team to learn from, this position a competitive salary, annual company bonus potential, and great benefits.</p><p><br></p><p>For more information, please email your resume to <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p>
We are looking for an experienced Customer Service Manager to lead and inspire a team in delivering exceptional service and operational excellence. Based in Oklahoma City, Oklahoma, this role involves overseeing a dynamic group of specialists, ensuring efficiency, and aligning efforts with company goals. The ideal candidate will have a passion for employee engagement, strategic planning, and driving measurable results.<br><br>Responsibilities:<br>• Lead, mentor, and develop a team of specialists to achieve growth and deliver high-quality service.<br>• Address employee performance concerns through corrective actions and support processes.<br>• Monitor and improve team operations to ensure alignment with organizational objectives.<br>• Analyze operational data to identify inefficiencies and implement strategies for optimization.<br>• Conduct regular audits to maintain quality standards and resolve any discrepancies.<br>• Act as the primary contact for resolving technology, communication, and execution challenges.<br>• Collaborate with senior leadership to align strategies and drive company initiatives.<br>• Facilitate new business projects, ensuring team readiness and smooth implementation.<br>• Promote a culture of engagement, satisfaction, and productivity among employees.
<p>We are looking for a dedicated Client Services Manager to join our team in Charlotte, North Carolina. This role involves supporting financial advisors and ensuring exceptional client experiences within the financial services sector.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive support to financial advisors by managing client relationships and addressing inquiries.</p><p>• Perform precise data entry tasks to maintain and update financial records.</p><p>• Manage customer accounts, including account setup and maintenance.</p><p>• Collaborate with team members to enhance client satisfaction and service delivery.</p><p>• Maintain compliance with financial regulations and company policies.</p><p>• Identify opportunities to streamline processes and improve operational efficiency.</p><p>• Prepare reports and summaries to support decision-making for financial advisors.</p>
<p>We are looking for a Membership Supervisor to join our team in the South Amboy, New Jersey area. In this role, you will assist in managing the daily operations of a fitness center, including direct management of membership services, administrative tasks, and other essential functions to ensure smooth facility operations. You will collaborate closely with the Site Director and other departments to maintain high standards of service and efficiency for all members.</p><p><br></p><p>Responsibilities:</p><p>• Supervise membership services, ensuring excellent customer engagement and seamless onboarding processes.</p><p>• Oversee administrative tasks, including billing, customer contracts, and other operational activities.</p><p>• Monitor facility operations and address any issues to maintain a safe and welcoming environment.</p><p>• Assist in managing social media platforms to enhance community engagement and promote the center's offerings.</p><p>• Support the Site Director in implementing policies and procedures for efficient facility management.</p><p>• Develop strategies to improve customer satisfaction and retention.</p><p>• Coordinate with team members to ensure consistent delivery of services across all departments.</p><p>• Track and report on membership trends and operational metrics to inform decision-making.</p><p>• Handle customer inquiries and resolve concerns promptly and professionally.</p><p>• Ensure compliance with organizational guidelines and industry standards.</p>
<p>Our client is seeking a Customer Care Manager to oversee the Customer Care Team, ensuring outstanding customer service across e-commerce channels and retail locations. This leader will actively support issue resolution, develop business opportunities in wholesale and corporate gifting, and drive ongoing customer loyalty. The role is based in Walpole, NH.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and manage the Customer Care Team at the Walpole location</li><li>Handle multi-line phone systems, process orders, and address customer inquiries</li><li>Collaborate closely with retail teams to deliver exceptional customer service; assist with staff training</li><li>Design and deliver initial and annual refresher training for Customer Care Representatives</li><li>Proactively research and develop new account opportunities</li><li>Partner with E-Commerce management on new business initiatives</li><li>Conduct sales outreach: develop leads through cold calling, networking, and onsite customer visits</li><li>Build and maintain long-term customer relationships using creative follow-up communications to promote repeat business</li><li>Promote and sell company products with deep knowledge and enthusiasm</li><li>Respond to customer requests, quotations, and complaints promptly and professionally</li><li>Provide thorough follow-up to uncover and secure future business opportunities</li><li>Maintain accurate client accounts and data records</li><li>Utilize ERP systems and business tools to implement process improvements and best practices</li></ul><p><br></p>
<ul><li><strong>Position: Location Service Specialist (CONTRACT)</strong></li><li><strong>Location: 5444 Wade Park Boulevard, #350, Raleigh, North Carolina, 27607, United States</strong></li><li><strong>Type: 100% ONSITE </strong></li><li><strong>Tentative Hourly Pay Range: $20 - $21 per hour</strong></li></ul><p>Essential Duties</p><ul><li>Plans with Location Services Manager or Supervisor then executes under minimal to no direction the completion of Location Services projects such as moves repairs cleaning conference room preparation meeting and event coordination and ensuring pantries are adequately supplied.</li><li>Will also perform daily walk throughs of the location and follow up on maintenance issues raised by the Location Services Manager or Supervisor or others within the location.</li><li>Will coordinate with vendors and building management on life/safety and repair items.</li><li>Will escalate and provide status to the Location Services Supervisor or Manager when necessary.</li><li>Looks to streamline and improve inefficient processes in order to successfully manage ordering and maintaining inventory.</li><li>Purchases and maintains inventory of facilities/janitorial supplies and equipment by monitoring inventory and reordering materials before depletion.</li><li>Determines if supplies should be purchased directly from an approved vendor or put out to bid.</li><li>Maintains vendor relationships processes payments and meets with Location Services Supervisor or Manager to track and analyze total spend as it relates to the budget.</li><li>When performing daily walk throughs take note of possible issues and investigate cost efficient ways to upgrade or replace failed/failing building systems water lines/electric lines/lighting/HVAC.</li><li>Determine trends from frequent requests and advise Location Services Supervisor or Manager of necessary projects which would be cost beneficial to the Firm.</li></ul><p><br></p>
We are looking for a Workspace Service Manager to oversee the efficient and seamless operation of office facilities in Orlando, Florida. This role is pivotal in ensuring a secure, organized, and productive work environment for employees while aligning with broader organizational objectives. As this is a contract position, you will manage day-to-day on-site operations, provide remote support to other office locations when required, and travel as needed to maintain consistency across all sites.<br><br>Responsibilities:<br>• Build and maintain strong relationships with local business leaders, conducting regular meetings to understand their workspace needs and priorities.<br>• Address and resolve helpdesk tickets promptly, utilizing systems such as Famis360 and ServiceNow.<br>• Oversee operations for hubs, remote offices, and coworking spaces, including site visits to ensure visibility and support for business teams working remotely.<br>• Coordinate with internal and external stakeholders, including IT, HR, travel teams, real estate services, and security, to manage workspace demands effectively.<br>• Ensure compliance with health and safety standards, including conducting risk assessments, organizing training sessions, and implementing fire safety protocols.<br>• Promote sustainability initiatives in line with organizational goals, maintaining environmentally friendly office practices.<br>• Manage budgets and financial processes related to workspace services, ensuring cost control, vendor consolidation, and accurate tracking of expenses.<br>• Supervise vendor performance to ensure service delivery aligns with company objectives, conducting regular reviews and providing feedback.<br>• Oversee reception services and monitor daily operations such as mail handling, archived storage, and consumables management.<br>• Collaborate with the Workspace Experience team to support community-building events, celebrations, and employee engagement activities.
<p>Our team is seeking an Online Community Manager to join our client's Social Media Experience group. In this role, you will be responsible for engaging with and moderating diverse member communities across social media channels. You will act as the bridge between the brand and the members, fostering trust, defining operational standards, and leading projects to drive organic growth and positive sentiment in online spaces.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Engage directly with community members, responding to questions about products and services, and triaging escalations across social media channels.</li><li>Moderate conversations, remove inappropriate content as needed, and address or correct misinformation.</li><li>Manage and implement community guidelines, moderation queues, and auto-moderation settings on platforms such as Reddit, Facebook Groups, LinkedIn, and Discord.</li><li>Contribute to and maintain standard operating procedures governing moderation and engagement for each unique affinity community.</li><li>Leverage insights from social listening tools and data resources to monitor community health, inform engagement strategy, and influence decision-making.</li><li>Collaborate closely with cross-functional teams including Marketing, PR, Product, Incident Management, and Customer Experience to prioritize and address key member questions and emerging trends.</li></ul><p><br></p>
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>As an Account Manager, you will be the primary relationship builder between our company and a portfolio of clients. Your focus is to deliver outstanding service, anticipate client needs, and drive long-term business growth through proactive account management and strategic partnership. You’ll collaborate closely with Sales, Operations, and other internal teams to ensure seamless execution and elevated client satisfaction.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the main point of contact for assigned clients, building trust and rapport through clear, professional communication.</li><li>Develop a deep understanding of each client’s business goals, challenges, and operational needs to provide tailored solutions.</li><li>Manage all aspects of the client account lifecycle—including onboarding, order management, delivery coordination, and post-sale support.</li><li>Monitor and track account activity, including service requests, project timelines, order status, and resolution of any issues.</li><li>Identify upsell opportunities and recommend additional products or services that align with client needs, collaborating with Sales where appropriate.</li><li>Troubleshoot and resolve account problems efficiently, utilizing available resources and internal expertise.</li><li>Maintain accurate documentation of all client communications, orders, and activity in CRM systems.</li><li>Partner with internal teams to facilitate the delivery of solutions, ensuring timely and successful execution.</li><li>Analyze account performance through reports and metrics to identify growth areas and improvement opportunities.</li><li>Ensure all client concerns are addressed promptly, maintaining high satisfaction and retention rates.</li><li>Stay informed of industry trends and company offerings to provide strategic insights to clients.</li><li>Represent our company professionally at all times, upholding high standards for communication, service, and collaboration.</li></ul><p><br></p>
<p>Roseann Mabry from Robert Half is placing an Account Manager/ Customer Service Representative in Ballwin. This role position requires experience with account management, logistics, scheduling, distribution, inventory, invoicing and premier customer service. This is a high volume fast paced Account Manager/ Customer Service Representative on a small team. Each shipment is critical to keeping manufacturing companies moving forward and producing their goods.</p><p>Candidates must have 5 plus years experience in logistics and distribution to be considered for the Account Manager / Customer Service. You will be reviewing pricing, creating invoices, arranging the shipments, working as a liaison between the plants and chemical companies. You will troubleshoot issues delays and communicate with the plants. Anyone with chemical/manufacturing will be interviewed first! This position is onsite everyday working 8 to 5. The annual salary for Account Manager/ Customer Representative will be up to 85K. Benefits cost will be covered at 50%. Vacation and holiday pay being offered. Send your resume directly to Roseann Mabry at Robert Half. Look me up on Linked In! </p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong, long-term relationships with clients to ensure consistent communication and satisfaction.</p><p>• Handle inbound customer inquiries, providing prompt and attentive support.</p><p>• Manage account activities, including tracking orders and ensuring accurate documentation using QuickBooks.</p><p>• Collaborate with sales teams to identify opportunities for upselling and cross-selling products.</p><p>• Monitor customer accounts to proactively address issues and optimize service delivery.</p><p>• Educate clients on product offerings and services to drive engagement.</p><p>• Work closely with internal teams to streamline processes and improve customer experience.</p><p>• Conduct follow-ups with clients to ensure timely resolution of concerns and maintain rapport.</p><p>• Analyze customer feedback to identify areas for improvement and implement effective solutions.</p>
<p>As the Manager - Service Center you directly lead a Team of technical support staff responsible for providing high quality, technical expertise and support to end-users. You coach your team to provide best in class customer service, empathy and communication. You will identify friction and effectively resolve or escalate customer issues. You will work across teams and with our customers to ensure high quality and positive outcomes.</p><p>As a manager, you apply your proven leadership skills to support your team in accomplishing both team-oriented and individual development goals. You excel at prioritizing work efforts, balancing day-to-day tasks with longer-term strategic efforts. You will optimize team performance by working to ensure that all employees have the resources and guidance required to complete key activities.</p><p>• Guide and monitor the activities of staff to ensure customer expectations and service levels are met or exceeded.</p><p>• Provide outstanding support to customers and end users.</p><p>• Ensure timely responses to incoming requests for support.</p><p>• Monitor compliance with incidents, problems, and change management processes.</p><p>• Lead Problem Management efforts for complex incidents and issues.</p><p>• Monitor SLAs to ensure all work is recorded properly and that issues are resolved in a timely manner.</p><p>• Manage the purchasing of IT related goods and services.</p><p>• Provide accurate and timely reporting to leadership and stakeholders</p><p>• Schedule and coordinate maintenance windows.</p><p>• Coach direct reports on proven best practices and methods.</p><p>• Lead the hiring, training, and development of service center staff.</p><p>• Manage the performance of service center staff, including performance reviews and coaching and development opportunities.</p><p>• Manage customer expectations and vendor performance, cultivating advantageous partnerships.</p><p>• Other duties as assigned.</p><p>• A strong understanding of delivering support services for information technology products using standard methodologies like ITIL.</p><p>• Business acumen and knowledge of procurement and purchasing process.</p><p>• Deep knowledge of diagnostic, monitoring tools, remote desktop applications & virtual environments.</p><p>• Deep knowledge of Service Desk ticketing systems.</p><p>• Expert ability to analyze, diagnose, and provide appropriate solutions to complex technical issues.</p><p>• Able to create and optimize standardized processes and procedures.</p><p>• Expert ability to multitask in an evolving customer-centric environment and manage competing priorities.</p><p>• Expert ability to communicate effectively with customers, peers and leadership</p><p>• Proven ability to organize, assign, direct, and review the work of a group of professional technical support personnel.</p><p>• Proven ability to translate complex technical information in a concise manner to various stakeholders, verbally and in writing.</p><p>• High degree of emotional intelligence and empathy.</p><p>• Expert ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one.</p><p><br></p><p>M/D/V from day 1 </p><p>LifeIns</p><p>Accidental Death</p><p>EAP</p><p>401K plan</p><p>Sick and vacation pay</p><p>yearly metric based bonus plan. must qualify</p>
We are looking for a detail-oriented Account Manager to join our team in Greenville, South Carolina. This Contract to permanent position offers an exciting opportunity to manage client accounts, foster strong relationships, and oversee the lifecycle of customer jobs from initial quote to completion. The role requires someone with excellent communication skills and a solid understanding of print processes.<br><br>Responsibilities:<br>• Convert customer quotes into active jobs, ensuring accuracy and timeliness.<br>• Gain a thorough understanding of internal job workflows and processes.<br>• Use foundational print knowledge to gather specifications for estimates and provide product guidance to customers.<br>• Communicate regularly with clients to share proofs, updates, and job completion details.<br>• Coordinate with vendors to place orders and ensure timely delivery.<br>• Collaborate with the production team to address customer requirements effectively.<br>• Build and strengthen relationships with customers through proactive follow-ups and support.<br>• Track and follow up on quotes to secure new business opportunities.<br>• Assist in other production areas as needed to support team goals.
<p>We are hiring for a contract to hire position for a Service Center Manager. This person oversees every facet of service center operations, ensuring sales goals are achieved, products meet quality standards, and customers receive excellent service. This position requires effective leadership, operational know-how, and a dedication to fostering a safe, well-organized, and efficient workplace. The Service Center Manager is instrumental in driving the center’s profitability and success while upholding the company’s values and standards.</p><p><br></p><p><strong>Job Functions:</strong></p><ul><li>Oversee all aspects of service center performance, ensuring compliance with company policies, procedures, and safety standards.</li><li>Conduct regular inspections and implement continuous improvements to guarantee products consistently meet or exceed customer quality expectations.</li><li>Maintain a clean, organized, and professional environment throughout the facility.</li><li>Monitor and assess staff performance, ensuring alignment with company standards.</li><li>Consistently enforce company policies and procedures, initiating corrective actions when necessary.</li><li>Serve as the primary representative of the service center, exemplifying the company’s Mission, Vision, and Core Values in interactions with employees, clients, and community members.</li><li>Prioritize customer satisfaction by delivering timely and accurate service.</li><li>Address customer inquiries and resolve issues promptly and professionally.</li><li>Review work orders, production schedules, and reports to develop accurate production estimates and schedules.</li><li>Ensure precise work order processing within the Company ERP system.</li><li>Utilize the ERP system to monitor, optimize, and enhance operational performance.</li><li>Drive achievement of Key Performance Indicators (KPIs) for the service center, identifying and correcting areas of underperformance.</li></ul>
<p>We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Oversee customer service work orders from initiation to completion.</p><p>• Handle customer projects to ensure timely service delivery.</p><p>• Build and maintain strong customer relationships.</p><p>• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.</p><p>• Schedule and manage technicians for service tasks.</p><p>• Collaborate with internal teams.</p><p>• Generate and manage data reports.</p><p><br></p>
<p><em>The salary range for this position is $100,000-$110,000 plus bonus and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Join the wave of young finance professionals who are swapping their mundane 9-5s for fresh opportunities with Chicago’s top companies.</p><p><br></p><p>The focus of this position will be on the delivery of financial services to a set of individual clients through accounting, operational activities, and reporting.</p><p><br></p><p><strong>Job Description: </strong></p><ul><li>Manage the personal accounting for a variety of the company’s clients, both individuals and trusts. This includes preparing journal entries and finalizing personal financial statements on a monthly basis. This also includes completing a quarterly reporting package with detailed financial analyses, for example, budget vs. actual spending summaries.</li><li>Within twelve months, recommend a new personal financial report, analysis, or graphic to be included with the quarterly reporting package for the individual or trust clients which you manage.</li><li>Manage the annual financial reporting, administration of grants, and recording of documentation for a private foundation. This includes preparation of federal and state tax filings and calculation of the required minimum charitable distributions.</li><li>Within six months, assume responsibility for the company’s cash management activities. This includes initiating weekly cash transfers on behalf of our business entities and individual clients, reviewing individual investor accounts for liquidity limitations, and coordinating monthly income distributions to individual clients.</li><li>Gather and organize all annual tax information necessary for the preparation of income tax filings for our clients.</li><li>Calculate quarterly estimated tax payments for individuals and trusts.</li><li>Prepare annual extension estimates of taxable income from underlying investments.</li><li>Participate in recurring calls with external service providers (public accounting firms).</li><li>Manage the tax compliance calendar and track the ongoing progress of annual tax returns for all entities.</li><li>Prepare tax returns to be reviewed and signed by the CFO (Individual x1, Trust x1, and a Private Foundation x1). Review tax returns prepared by external service providers (Corporations x2, Partnership x8, Individuals x4, and Trusts x27).</li><li>Work closely with CFO and President in any tax planning/modeling on behalf of our clients (e.g., estate planning, charitable tax planning, etc.)</li><li>Coordinate real estate tax payments, required annual state filings for LLCs, and draft responses to federal and state income tax notices, as needed.</li><li>Within six months, manage the annual calculation of after-tax investment returns for each of our underlying partnership investments (excluding private equity).</li><li>Complete a variety of ad hoc projects working directly with the company’s President, CFO, Client Service Manager, or other team members on an as needed basis. This might include projects related to Corporate and Partnership Accounting, Private Equity & Compliance, Payroll, Administration, Debt and Liquidity Planning, or other analyses requested by the company’s clients.</li></ul><p><br></p>
<p>Office Manager</p><p>Office / Facilities Manager</p><p>We currently have an excellent opportunity for a highly-skilled and motivated Office Manager to lead operations at a growing healthcare company in Seattle. Are you a deeply passionate self-starter who is looking to grow their career? Then we have a position for you.</p><p>How you will make an impact</p><p>· Leading overall office administration</p><p>· Handling copy services, word processing, mail and distribution services, office reception, office equipment, utility services and communication systems</p><p>· Evaluating and improving office production</p><p>· Assisting in developing and revising office policies and procedure for improved work flow</p><p>· Assisting the Operations Manager and Director in monitoring budget for office related items and staff</p><p>Please apply online or through our Robert Half app</p><p><br></p>
We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies.<br><br>Responsibilities:<br>• Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines.<br>• Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services.<br>• Collaborate across departments in a cross-functional environment with shared resources.<br>• Manage complex projects related to cloud and DevOps initiatives.<br>• Work with senior leadership to manage vendor relationships within the scope of cloud services.<br>• Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs.<br>• Ensure the security and compliance of all cloud technologies and practices.<br>• Design, develop, and deploy modular cloud systems and applications.<br>• Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users.<br>• Implement Infrastructure as Code (IaC) and maintain configuration management best practices.<br>• Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools.<br>• Manage and maintain Big Data solutions.<br>• Manage cloud-related budgets, optimizing costs while maintaining service quality.
<p>lin to hire an <strong>Accounting Manager – Reconciliations</strong>. This is a fantastic opportunity to join a collaborative, mission-driven financial services team.</p><p><strong>Compensation:</strong> $110,000 – $145,000 base salary + discretionary bonus</p><p><strong>Location: Dublin, CA | Hybrid (3 days onsite)</strong></p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and oversee the <strong>general ledger account reconciliations process</strong>, including management, leadership, and governance.</li><li>Design and implement the organization’s reconciliation operating model, including oversight of both onsite and outsourced resources.</li><li>Drive <strong>automation initiatives</strong> using BlackLine and other technology solutions.</li><li>Ensure reconciliations are performed <strong>timely, accurately, and consistently</strong>, with proper identification and tracking of reconciling items.</li><li>Oversee completion of the monthly <strong>Reconciliations Checklist</strong> with documentation and appropriate approvals.</li><li>Manage aging reports of reconciling items, including reserves and write-offs in line with policy.</li><li>Develop and maintain reconciliation performance metrics and reporting.</li><li>Perform and review reconciliations as needed, ensuring compliance with established standards.</li><li>Maintain process flow documentation and <strong>Balance Sheet Reconciliation Standards</strong>.</li><li>Partner cross-functionally with Accounting, Operations, Core, and Enterprise Data teams to resolve reconciliation issues and strengthen processes.</li><li>Communicate effectively with senior management, auditors, committees, and regulators.</li><li>Champion a culture of <strong>continuous improvement</strong> in reconciliation practices.</li></ul><p><br></p>
We are seeking a dynamic Operations Manager to lead and optimize our firm’s core processes while fostering a collaborative and high-performing team environment. This role is pivotal in driving organizational growth, managing day-to-day operations, and ensuring seamless coordination across departments. The ideal candidate will demonstrate exceptional leadership, strategic thinking, and a commitment to maintaining operational excellence and a positive workplace culture. <br> Key Responsibilities Drive firmwide growth initiatives and oversee successful implementation of projects and strategies. Prepare and deliver impactful presentations for retreats, meetings, and team events. Organize and lead monthly meetings with operations and advisory teams to ensure alignment. Maintain and update the policies and procedures manual to reflect best practices and ongoing changes. Manage billing processes and oversee office expenses, including supply orders and bank deposits. Mentor and support Associate Advisors and Client Service Administrators in their detail oriented development. Oversee hiring and termination processes, including job postings, interviews, offer letters, background checks, and onboarding. Coordinate payroll approvals, manage time-off requests, and conduct annual performance and compensation reviews. Strengthen client relationships through appreciation events, personalized gifts, and resolution of complex service needs. Research and implement innovative technology solutions, provide team training, and ensure accurate data management through audits and backups.
We are looking for a dedicated Customer Service Representative to join our team in Torrance, California. This position is an excellent opportunity to engage in a dynamic environment within the manufacturing industry. You will play a key role in ensuring customer satisfaction by managing orders, returns, and inquiries with professionalism and efficiency. This is a Contract position, offering the potential for long-term career growth.<br><br>Responsibilities:<br>• Accurately input customer orders and handle return authorizations with attention to detail.<br>• Process warranty returns and ensure timely resolutions for customer concerns.<br>• Maintain organized records of pick tickets and other relevant documents.<br>• Address customer complaints and escalate complex issues to the Customer Service Manager.<br>• Stay informed on product lines, market trends, and events involving sponsored players.<br>• Deliver consistent attendance and reliability in day-to-day operations.<br>• Collaborate with team members and management on additional tasks as needed.
We are looking for an experienced Accounts Receivable Supervisor/Manager to oversee cash application processes and drive operational excellence within our shared services team. This role is based in Charlotte, North Carolina, and requires a leader who can balance day-to-day operations with strategic initiatives aimed at process improvement and team development. If you have a strong background in accounts receivable and thrive in dynamic environments, we encourage you to apply.<br><br>Responsibilities:<br>• Lead and manage a team of cash application specialists, ensuring accuracy and efficiency in daily operations.<br>• Oversee the end-to-end order-to-cash processes, including cash applications, collections, and billing functions.<br>• Collaborate with internal stakeholders across 30+ divisions to meet service-level agreements and provide exceptional support.<br>• Identify opportunities for process improvements and implement solutions to enhance workflows and team performance.<br>• Monitor aging reports and ensure timely resolution of outstanding accounts receivable issues.<br>• Drive initiatives to improve customer satisfaction and service quality within shared services.<br>• Balance operational responsibilities with strategic planning to enable future growth and scalability.<br>• Provide guidance and training to team members, fostering a culture of collaboration and continuous improvement.<br>• Adapt to the complexities of a shared services environment, ensuring alignment with organizational goals.
