<p>A fast-growing, well-established financial services firm is seeking a proactive and detail-oriented professional to join their team in a client support capacity. This in-office role is essential to maintaining and growing strong client relationships and supporting a team-oriented environment. Only candidates with prior relevant experience will be considered.</p><p><br></p><p>The <strong>Client Services Manager</strong> will support the Advisor by ensuring all client service tasks are executed efficiently, allowing the Advisor to focus on high-level client engagement and strategy. This role requires top-tier customer service, follow-through, and problem-solving abilities to deliver a polished and reliable client experience.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide daily support to Advisor(s), ensuring seamless operations and follow-through on all client-related tasks.</li><li>Monitor and manage outstanding client action items, maintaining a regularly reviewed tracking system for each Advisor.</li><li>Act as a primary point of contact for clients, offering professional and courteous service.</li><li>Manage general office and administrative functions such as phone coverage, mail processing, scheduling, filing, and meeting preparation.</li><li>Assist in preparing materials for client and prospect meetings, including presentations and documentation.</li><li>Oversee new client onboarding processes, including account setup, recurring transactions, online access, and quarterly meeting scheduling.</li><li>Work with the marketing team to coordinate campaigns, events, and deliver regular communications and insights to clients.</li><li>Maintain and update the CRM system by entering contacts, managing groups, and generating reports as needed.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Manager to oversee and enhance customer account management and support operations. This long-term contract position is based in New York, New York, and offers an exciting opportunity to lead a team focused on delivering exceptional service. The ideal candidate will bring strong leadership skills and expertise in call center operations, scheduling, and customer satisfaction.<br><br>Responsibilities:<br>• Supervise and guide a team of customer service representatives to maintain high performance standards.<br>• Manage customer accounts, ensuring timely resolution of inquiries and concerns.<br>• Oversee call center operations, optimizing processes to improve efficiency and customer satisfaction.<br>• Utilize computer-aided dispatch systems to coordinate and monitor service delivery.<br>• Develop and maintain job schedules to ensure resources are effectively allocated.<br>• Implement strategies to enhance the overall customer experience and service quality.<br>• Monitor and analyze key performance indicators to identify areas for improvement.<br>• Provide training and support to team members to foster skill development and growth.<br>• Collaborate with other departments to address cross-functional service challenges.<br>• Ensure compliance with company policies and industry standards.
<p>Robert Half is partnering with a rapidly growing law firm in Chicago, Illinois, to hire a skilled Legal Billing Specialist. In this role, you will collaborate closely with billing attorneys to ensure accurate and efficient billing processes. The ideal candidate will bring extensive experience in law firm billing, possess strong attention to detail, and demonstrate excellent communication skills. This is a fantastic opportunity for a professional seeking to contribute to a dynamic, fast-paced legal environment.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage all aspects of the monthly billing cycle, ensuring accuracy and timeliness in invoicing.</li><li>Collaborate closely with billing attorneys and clients to track and collect outstanding accounts receivable.</li><li>Provide guidance to billing attorneys and, as needed, the billing committee regarding appropriate billing policies and procedures.</li><li>Address inquiries related to billing, accounts receivable, and work-in-process, while generating reports as required.</li><li>Process client payments, including checks, ACH/wire transfers, and credit card transactions.</li><li>Enter vendor invoices and handle other accounts payable responsibilities.</li><li>Take on additional duties and special projects as assigned to support departmental goals.</li></ul><p><br></p>
<p>Position Summary</p><p>The Part-time Member Services Representative is a vital, enthusiastic team member dedicated to enhancing member experiences and fostering community connections. This multifaceted part-time role, split approximately 70% on member support and 30% on coordination, is perfect for a proactive individual with strong interpersonal skills, meticulous attention to detail, and a deep commitment to community engagement. The representative will play a key role in nurturing member relationships, addressing inquiries, and supporting organizational initiatives, while also coordinating event logistics and participant engagement to ensure seamless program delivery. This position offers an opportunity to make a meaningful impact by promoting member satisfaction and advancing the organization’s mission through exceptional service and collaboration.</p><p><br></p><p>Key Responsibilities</p><p>Member Support</p><ul><li>Assist with membership campaigns, events, and communications.</li><li>Maintain member records in the CRM system.</li><li>Support research and preparation for member outreach.</li><li>Coordinate stewardship activities such as thank-you letters and updates.</li><li>Help create content for emails, social media, and the website.</li><li>Research potential members, partners, and opportunities.</li></ul><p>Coordination</p><ul><li>Assist in onboarding and scheduling for programs and events.</li><li>Maintain records and ensure completion of documentation and training.</li><li>Serve as a point of contact, providing timely communication and support.</li><li>Assist with orientations and recognition efforts.</li><li>Collaborate with partners to match opportunities.</li></ul><p><br></p>
<p>We are looking for an organized and detail-oriented Member Services Coordinator to join our team in Edina, Minnesota. In this role, you will play a critical part in ensuring members have access to high-quality educational experiences that support their growth and licensure. This position also focuses on maintaining accurate member records and contributing to departmental success through administrative, data management tasks and membership inquiries.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate educational programs to ensure members meet licensure requirements and achieve success.</p><p>• Foster strong relationships with members by promoting the benefits and services of membership.</p><p>• Manage and maintain accurate member data to support organizational goals.</p><p>• Perform administrative duties, including preparation and follow-up for programming events.</p><p>• Handle membership data entry, reporting, and documentation with precision.</p><p>• Provide high level support to members, visitors, and guests </p><p>• Support the team in creating a collaborative and respectful work environment.</p><p>• Ensure adherence to organizational operating principles and practices.</p><p>• Utilize tools like Microsoft Excel to streamline reporting and data management processes.</p>
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
<p>We are looking for an experienced Event Manager to join our team in Chicago, Illinois, on a long-term contract basis. In this role, you will oversee corporate events, ensuring smooth execution and exceptional guest experiences. This position requires strong organizational skills, adaptability, and the ability to manage diverse aspects of event planning and coordination.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning and execution of corporate events, ensuring all logistical and operational aspects are managed effectively.</p><p>• Coordinate with catering services to arrange and manage food and beverage needs during events.</p><p>• Oversee room setups, including arranging furniture and ensuring venue readiness.</p><p>• Build and maintain strong relationships with members and partners, addressing their needs with attention to detail.</p><p>• Manage audio-visual requirements, including preparing slide decks and ensuring technical setups run smoothly.</p><p>• Collaborate with the Corporate Events team to ensure seamless communication and execution of event plans.</p><p>• Provide day-of support, including guest check-ins, printing name badges, and addressing any immediate concerns.</p><p>• Utilize tools such as Office Suite, Teams, and event management platforms to streamline planning and operations.</p><p>• Contribute to business development efforts by identifying opportunities for growth and partner engagement.</p><p>• Ensure compliance with dress codes and high standards during events.</p>
<p>The <strong>Bilingual (Spanish) Customer Account Manager </strong>provides professional, compassionate front-line support to external and internal partners, responding to status requests, grievances, and other general inquiries via email and telephone.</p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Responds to both internal and external requests for assistance. Answers incoming calls, checks voicemail, and makes outgoing calls timely, surpassing customary business standards for customer service.</li><li>Answers incoming calls regarding First Reports of Injury and inputs new claims into proprietary software. Accurately documents all contacts and enters provided information. Updates systems as appropriate.</li><li>Exercises active listening and asks probing questions to ensure customer inquiries and concerns are appropriately addressed.</li><li>Distributes or escalates calls to the appropriate personnel and works closely with departments to assist with customer services issues or grievances.</li><li>Ensures timely responses and maintains up-to-date information for all contacts.</li><li>Continually broadens knowledge of Company transactions to increase customer service skills. Provides assistance to other departments as needed.</li><li>Proactively communicates directly to Customer Care leadership any problems or issues that may adversely impact workflow or service to our insureds, an injured worker, vendors or the business.</li><li>Ensures work is performed in accordance with Company standards, training, supervisory direction, and applicable laws.</li></ul><p><br></p>
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>Robert Half is seeking a Sr. Service Delivery Manager.</p><p>Remote, may require quarterly travel to key client sites predominately in the Southwest. </p><p><br></p><p>The Service Delivery Manager (SDM) will oversee the end-to-end delivery of IT services for a portfolio of clients. The Service Delivery Manager is responsible for overseeing the delivery of managed services to clients, ensuring that all service level agreements (SLAs) are met and that customer satisfaction is maximized. The SDM will coordinate cross-functional teams, manage technical escalations, and drive continuous improvement in service delivery processes. This is a client-facing role requiring both strong technical and operational acumen as well as excellent interpersonal skills.</p><p>________________________________________</p><p>Key Responsibilities:</p><p>• Serve as the primary point of contact for assigned clients regarding service performance, escalations, and ongoing delivery.</p><p>• Coordinate internal teams (helpdesk, NOC, engineering) to ensure smooth resolution of incidents and implementation of service changes.</p><p>• Monitor and report on SLAs, KPIs, and service metrics, using tools like ServiceNow, LogicMonitor, Splunk or similar platforms.</p><p>• Own the process for ensuring incidents are resolved and coordinating resources to deliver timely solutions.</p><p>• Deliver post-incident reviews/root causes, and drive continuous improvement.</p><p>• Maintain documentation, process runbooks, and service delivery playbooks</p><p>• Partner with Client Success Manager (CSM) to conduct regular client service reviews, including performance reporting, roadmaps, and opportunity identification.</p><p>• Work with Client Success Managers and technical leads to align IT solutions with evolving client needs.</p><p>Other duties as needed</p><p><br></p>
We are looking for a highly skilled Project Manager to join our team in Urbandale, Iowa. This role involves managing complex projects within a dynamic environment, ensuring timely delivery and effective collaboration across teams. As part of a long-term contract position, the successful candidate will play a critical role in supporting business operations and driving strategic initiatives, particularly within financial services or wealth management.<br><br>Responsibilities:<br>• Develop comprehensive project plans, including timelines, milestones, and dependencies, using Microsoft Project and other tools.<br>• Facilitate meetings, document notes, track action items, identify risks, and manage decisions to ensure successful project execution.<br>• Collaborate with vendors, particularly those offering Software as a Service (SaaS) solutions, to align deliverables with organizational goals.<br>• Provide regular status updates and executive-level reports, supporting business leaders in managing workstreams effectively.<br>• Utilize tools like Microsoft Office Suite, Teams, and Egnyte for documentation and communication purposes.<br>• Coordinate with cross-functional teams across multiple geographic locations to achieve project objectives.<br>• Adapt to a structured program framework while remaining flexible to evolving business needs and priorities.<br>• Leverage financial services or wealth management knowledge to enhance project alignment and execution.<br>• Respond promptly to shifting priorities and maintain a high level of accuracy and professionalism.<br>• Foster collaborative relationships within the team and embrace constructive feedback to improve processes.
<p>We are looking for an experienced Director of Client Accounting Services to lead and oversee financial operations, human resources, and client customer service across our organization. This role requires a strategic thinker capable of driving operational efficiency, ensuring compliance, and delivering accurate financial results to senior management and stakeholders. The ideal candidate will have a proven track record in managing multiple client reporting needs and a proven record of dealing with external reporting agencies. </p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive oversight of financial, human resources, and customer service across the organization.</p><p>• Analyze financial data and deliver periodic reports on the company's performance to senior management, the Board of Directors, clients, and outside regulatory agencies</p><p>• Develop and maintain system infrastructure to ensure efficiency, security, and compliance in operations.</p><p>• Design and execute investment strategies, recommending adjustments to achieve organizational objectives.</p><p>• Collaborate on financial and operational strategies, create metrics tied to these strategies, and monitor control systems to safeguard company assets.</p><p>• Lead and support internal and external financial audits, ensuring accuracy and compliance.</p><p>• Participate in executive management decisions, contributing to strategic planning and organizational growth.</p><p>• Prepare and review detailed accounting records, financial statements, and reports for accuracy and adherence to standards.</p><p>• Supervise tax preparation and ensure compliance with tax regulations and reporting requirements.</p><p>• Oversee fixed asset accounting functions and guide clerical staff, senior accountants, and other team members in their roles.</p><p><br></p><p>Our client provides a wonderful team atmosphere, strong base, excellent bonus, and family friendly flexibility with little turnover among staff. If you have a 4-year accounting degree and 7+ years of financial statement preparation for multiple clients with excellent communication and customer services skills, this could be an incredible career move for you! Please apply directly and call Carrie Lewis at 504-383-0612. Thank you for your interest in Robert Half!</p>
<p>Boutique tax services company is seeking a Tax Analyst / Manager to join its growing team. Responsibilities include: provide preparation and review services for high net worth clients; tax return quality assessment services; consulting services to other tax prep businesses; teaching best practices on tax compliance, research, content development and training; and other special projects as assigned. This is a remote work opportunity.</p><p><br></p>
Business Administrator<br>Immediate opening for a Business Administrator to work on site in Auburn, WA<br><br>The Business Administrator will be responsible for specific day-to-day business activities of the region service center. <br>• Directly responsible for invoicing activities, client follow-up actions, Preparation of forecasting and other accounting reports, and other activities as required by the Service Center Manager. <br>• Responsible for specific day-to-day business, project management, and accounting activities of the region Service Center.<br>• Confirm that customer order entry information is correct, assign project cost estimates and process Order Acknowledgement letters. <br>• Coordinate specific contract requirement needs, as required. <br>• Review client and project data records to ensure completeness, accuracy, and timeliness. <br>• Summarize cost data in preparation of client billing. <br>• Issue client billing for the service center/region. <br>• Maintain contact with customers and outside vendors to assist in resolving local collection and payables issues. <br>• Review project status weekly. <br>• Analyze financial and other business data to develop recommendations to management. <br>• Consult with operational management to identify and provide business data needed to meet operational objectives, improve business procedures, resolve problems, and improve reporting.<br>• Identify and implement cost-saving initiatives. <br>• Responsible for overseeing all aspects associated with the projects, such as open project data base, issuing purchase orders, entering project related expenses into the system, and ensure project reports are completed in timely manner and send to client when the project is complete. O<br> <br>Skills/Qualifications for the Business Administrator<br>Education: Two-year associate’s degree in business or accounting, or equivalent experience required.<br>2 years of experience in service-oriented business performing accounting tasks
We are looking for a dynamic Creative Client Services Manager to lead and coordinate creative projects in a fast-paced environment. This role requires a strong background in graphic design, exceptional organizational skills, and a proven ability to manage client relationships effectively. Join our team in Princeton, New Jersey, to oversee innovative projects and ensure creative excellence.<br><br>Responsibilities:<br>• Oversee the planning and execution of creative projects, ensuring they meet client expectations and deadlines.<br>• Collaborate with clients to understand their vision and provide tailored design solutions.<br>• Manage a team of designers and ensure their work aligns with project goals and brand standards.<br>• Utilize Adobe Creative Cloud tools to produce high-quality graphic designs.<br>• Coordinate with cross-functional teams to streamline workflows and enhance productivity.<br>• Provide constructive feedback to drive continuous improvement in creative outputs.<br>• Monitor project progress and address any issues to ensure timely delivery.<br>• Maintain up-to-date knowledge of industry trends and incorporate them into creative strategies.<br>• Develop and maintain strong client relationships through consistent communication and support.<br>• Ensure all designs comply with brand guidelines and creative objectives.
<p>We are looking for an experienced Operations Manager to join our team on a contract basis in Washington, District of Columbia. This role requires an organized and strategic individual to oversee key administrative, financial, and operational activities while ensuring the seamless execution of events and member-related functions. The position offers an opportunity to contribute to the organization's mission by ensuring operational excellence during a critical period. Apply today! By sending an updated resume to Fana Belcher at [fana.belcher][at]roberthalf[dot][com].</p><p><br></p><p>Responsibilities:</p><p>• Manage day-to-day operations, ensuring all administrative and financial processes run efficiently.</p><p>• Partner closely with the Executive Director to align organizational goals with operational strategies.</p><p>• Oversee the planning and execution of events, conventions, and member convenings to maintain high-quality experiences.</p><p>• Implement and refine operational systems to support organizational continuity and growth.</p><p>• Monitor financial activities, including budgeting, reporting, and compliance with organizational policies.</p><p>• Enhance capacity-building initiatives to optimize team performance and resource allocation.</p><p>• Foster collaboration across departments to ensure alignment and effective communication.</p><p>• Identify areas for improvement and recommend solutions to strengthen operational infrastructure.</p><p>• Maintain high standards of performance and functionality during transitional periods.</p><p>• Ensure member services are delivered effectively and consistently.</p>
<p>Office Manager</p><p>Office / Facilities Manager</p><p>We currently have an excellent opportunity for a highly-skilled and motivated Office Manager to lead operations at a growing healthcare company in Seattle. Are you a deeply passionate self-starter who is looking to grow their career? Then we have a position for you.</p><p>How you will make an impact</p><p>· Leading overall office administration</p><p>· Handling copy services, word processing, mail and distribution services, office reception, office equipment, utility services and communication systems</p><p>· Evaluating and improving office production</p><p>· Assisting in developing and revising office policies and procedure for improved work flow</p><p>· Assisting the Operations Manager and Director in monitoring budget for office related items and staff</p><p>Please apply online or through our Robert Half app</p><p><br></p>
<p><em>The salary range for this position is $100,000-$110,000 plus bonus and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Join the wave of young finance professionals who are swapping their mundane 9-5s for fresh opportunities with Chicago’s top companies.</p><p><br></p><p>The focus of this position will be on the delivery of financial services to a set of individual clients through accounting, operational activities, and reporting.</p><p><br></p><p><strong>Job Description: </strong></p><ul><li>Manage the personal accounting for a variety of the company’s clients, both individuals and trusts. This includes preparing journal entries and finalizing personal financial statements on a monthly basis. This also includes completing a quarterly reporting package with detailed financial analyses, for example, budget vs. actual spending summaries.</li><li>Within twelve months, recommend a new personal financial report, analysis, or graphic to be included with the quarterly reporting package for the individual or trust clients which you manage.</li><li>Manage the annual financial reporting, administration of grants, and recording of documentation for a private foundation. This includes preparation of federal and state tax filings and calculation of the required minimum charitable distributions.</li><li>Within six months, assume responsibility for the company’s cash management activities. This includes initiating weekly cash transfers on behalf of our business entities and individual clients, reviewing individual investor accounts for liquidity limitations, and coordinating monthly income distributions to individual clients.</li><li>Gather and organize all annual tax information necessary for the preparation of income tax filings for our clients.</li><li>Calculate quarterly estimated tax payments for individuals and trusts.</li><li>Prepare annual extension estimates of taxable income from underlying investments.</li><li>Participate in recurring calls with external service providers (public accounting firms).</li><li>Manage the tax compliance calendar and track the ongoing progress of annual tax returns for all entities.</li><li>Prepare tax returns to be reviewed and signed by the CFO (Individual x1, Trust x1, and a Private Foundation x1). Review tax returns prepared by external service providers (Corporations x2, Partnership x8, Individuals x4, and Trusts x27).</li><li>Work closely with CFO and President in any tax planning/modeling on behalf of our clients (e.g., estate planning, charitable tax planning, etc.)</li><li>Coordinate real estate tax payments, required annual state filings for LLCs, and draft responses to federal and state income tax notices, as needed.</li><li>Within six months, manage the annual calculation of after-tax investment returns for each of our underlying partnership investments (excluding private equity).</li><li>Complete a variety of ad hoc projects working directly with the company’s President, CFO, Client Service Manager, or other team members on an as needed basis. This might include projects related to Corporate and Partnership Accounting, Private Equity & Compliance, Payroll, Administration, Debt and Liquidity Planning, or other analyses requested by the company’s clients.</li></ul>
<p>Robert Half seeking a seasoned and strategic <strong>Director of Service</strong> to lead multi-site service operations for a specialized technical services organization based in the Greenville, South Carolina area. This individual will oversee the service delivery lifecycle, including installation, calibration, preventive maintenance, and repair services for high-precision equipment.</p><p><br></p><p>The role requires strong operational leadership, profit and loss oversight, and a commitment to delivering exceptional service to customers across diverse industries. The Director will ensure compliance with industry quality standards, lead operational teams, and collaborate cross-functionally to optimize processes, enhance efficiency, and drive sustainable growth.</p><p><br></p><p>Interested?</p><p>Apply and then reach out to Mark Havens at Robert Half for immediate, confidential consideration.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey area. In this role, you will act as a knowledgeable resource for customers, providing expert support and solutions related to our products and services. This position offers an opportunity to engage with customers and contribute to the ongoing success of our company.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support and resolve product-related issues, including warranty claims and return authorization processes.</p><p>• Identify opportunities for additional revenue through upselling and promotional marketing initiatives.</p><p>• Utilize multiple software platforms, such as Navision and ZenDesk, to manage order entry and document customer interactions.</p><p>• Maintain organized records and documentation in compliance with company procedures.</p><p>• Collaborate with shipping and production teams to ensure timely delivery of products.</p><p>• Support the Customer Service Manager by creating written materials, responses, and knowledge-based documentation as needed.</p><p>• Handle customer interactions with professionalism and maintain positive relationships with coworkers.</p><p>• Offer suggestions to enhance departmental processes and improve overall efficiency.</p>
We are looking for an experienced Senior Manager of Customer Experience & Loyalty Operations to join our team on a contract basis in El Segundo, California. In this role, you will play a pivotal part in enhancing customer satisfaction, loyalty, and retention strategies for subscription-based beauty brands. The position requires a strong focus on operational excellence, vendor management, and collaboration across departments to drive impactful initiatives.<br><br>Responsibilities:<br>• Develop and implement customer experience and retention strategies to enhance satisfaction and engagement.<br>• Design and manage loyalty programs, including Surprise & Delight initiatives tailored to customer tenure and behavior.<br>• Oversee vendor operations and ensure adherence to quality standards through performance reviews and coaching.<br>• Optimize CX tools and platforms such as Zendesk, Ada, Shopify, and Recharge to improve efficiency and customer support.<br>• Analyze data trends and create actionable insights to address customer pain points and improve retention.<br>• Collaborate with Product, Marketing, and Creative teams to align customer experience with campaigns and brand strategies.<br>• Act as a key escalation point for complex customer issues, ensuring timely resolution and customer satisfaction.<br>• Monitor key performance metrics and provide regular reports to identify opportunities for improvement.<br>• Lead team meetings and contribute to performance reviews, emphasizing continuous growth and optimization.<br>• Partner with technical teams to recommend enhancements to processes and tools for better customer service delivery.
<p>As a Client Solutions Manager, your responsibilities will include:</p><ul><li>Business development: Develop and grow your own client base by marketing our services for full time placement solutions using your proven Technology and/or recruiting background. Market to Technology via telephone, video as well as conduct in-person meetings with Technology and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community.</li><li>Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>Meet and exceed weekly business development goals.</li></ul>
<p>We are looking for an experienced Manager of Workman's Compensation Insurance Services to oversee operations within the Member Services Department. This role is focused on delivering cost-effective and valuable programs to Fmembers while ensuring seamless customer service and operational excellence. The ideal candidate will bring expertise in benefits management and a commitment to maintaining strong relationships with internal and external stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Implement effective customer service strategies for all department programs, services, and benefits.</p><p>• Develop and maintain comprehensive knowledge of all departmental offerings, including programs, products, and services.</p><p>• Process applications and documentation for new claims or policy transfers, ensuring timely submissions.</p><p>• Manage new and transfer applications for Workers’ Compensation, submitting them to the New York State Insurance Fund for eligibility in Safety Group 486.</p><p>• Apply company policies and pricing strategies to tailor solutions that best meet client needs.</p><p>• Review and update client records within the computer system, ensuring accuracy and compliance with company guidelines.</p><p>• Process new policies, update databases, and forward necessary documentation to relevant agencies as required.</p><p>• Collaborate with the IT department to test and optimize database functionalities for smooth daily operations.</p><p>• Foster communication with other departments to support their responsibilities and enhance overall organizational efficiency.</p><p>• Build and maintain positive relationships with Farm Bureau leaders, participants, and representatives from affiliated organizations.</p>
<p><br></p><p>Responsibilities:</p><p><br></p><p>• Interface directly with customers to provide day-to-day IT support.</p><p>• Offer MAC support, requiring self-initiative and the ability to follow directions.</p><p>• Travel to different sites as needed to provide support.</p><p>• Maintain an accurate record of customer credit and resolve customer inquiries.</p><p>• Monitor customer accounts and take appropriate action.</p><p>• Provide 'White Glove Support' for Executive members of the client base as needed.</p><p>• Contribute to updating existing processes to streamline support as per business requirements.</p><p>• Provide 2nd level MAC support as well as PC and some infrastructure support.</p><p>• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.</p><p>• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.</p><p>• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.</p><p>• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in the Metuchen, New Jersey. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are resolved efficiently and with attention to detail. If you thrive in a fast-paced environment and enjoy building relationships while solving problems, this position is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Resolve customer inquiries by troubleshooting product issues and processing warranty claims and return authorizations.</p><p>• Identify opportunities to boost revenue through up-selling and promoting marketing campaigns.</p><p>• Utilize various software platforms, including Navision and ZenDesk, for order entry and customer documentation.</p><p>• Maintain accurate records and documentation in compliance with company procedures.</p><p>• Coordinate with shipping and production teams to ensure timely delivery of products.</p><p>• Assist the Customer Service Manager by preparing written documentation and knowledge-based materials.</p><p>• Maintain a focused and attentive demeanor during interactions with customers and team members.</p><p>• Provide constructive suggestions to improve department processes and efficiency.</p>
