<p>We are looking for a dedicated Customer Service Manager to lead and enhance our customer support operations in Sanford, Florida. This person must come in with solar industry experience. In this role, you will oversee escalated customer concerns, manage a third-party service team, and ensure a seamless and satisfactory experience for our clients. This is a unique opportunity to make a significant impact by improving processes, fostering cross-functional collaboration, and maintaining our company’s strong reputation for exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Address and resolve escalated customer concerns with empathy and efficiency to maintain high satisfaction levels.</p><p>• Design and implement strategies aimed at improving customer retention and overall satisfaction.</p><p>• Monitor and analyze trends in escalations to identify root causes and recommend actionable solutions.</p><p>• Supervise a third-party customer service team and remote agents, ensuring they meet performance and quality standards.</p><p>• Collaborate with internal departments, including Sales, Operations, and Permitting, to resolve customer issues effectively.</p><p>• Manage and oversee public responses on platforms such as Google Reviews and Better Business Bureau to preserve the company's reputation.</p><p>• Create and maintain well-crafted responses, communication templates, and guidelines to ensure consistent messaging.</p><p>• Keep detailed records of customer interactions and outcomes within company systems.</p><p>• Evaluate customer service metrics and compile detailed reports for leadership on a regular basis.</p><p>• Work with internal teams to address recurring challenges, implementing long-lasting solutions to improve customer experiences.</p>
<p>We are looking for an experienced Customer Service Manager to oversee daily operations of a 15 person call center, and ensure exceptional service delivery within our organization. This position requires strong leadership skills and a commitment to enhancing customer satisfaction. Located in Oakland, California, this is a fully onsite role with the potential for contract-to-permanent employment, providing an excellent opportunity for career growth.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and lead customer service teams to ensure efficient and high-quality service.</p><p>• Develop and implement strategies to improve customer account management processes.</p><p>• Monitor call center performance and provide guidance to meet service benchmarks.</p><p>• Coordinate and schedule workflows to optimize productivity and client satisfaction.</p><p>• Ensure adherence to company policies and procedures in all customer interactions.</p><p>• Utilize computer-aided dispatch systems to streamline operations and improve communication.</p><p>• Address and resolve customer concerns promptly to maintain positive relationships.</p><p>• Provide training and support to team members, fostering attention to detail and growth.</p><p>• Prepare reports and analyze data to identify areas for improvement.</p><p>• Collaborate with other departments to enhance overall service delivery.</p>
We are looking for an experienced Facilities Manager to oversee daily operations and ensure the smooth functioning of our facilities in Brooklyn Park, Minnesota. This is a long-term contract position, offering the opportunity to collaborate with a dynamic team in the local government sector. The ideal candidate will play a crucial role in supervising staff, managing vendor relationships, and maintaining an efficient and organized environment.<br><br>Responsibilities:<br>• Supervise and manage a team of staff to ensure daily operations run efficiently and effectively.<br>• Oversee membership services and act as a liaison between management and members to address inquiries and ensure satisfaction.<br>• Coordinate with vendor contractors to monitor the completion of tasks and facilitate the payment of invoices.<br>• Document and maintain processes to ensure consistency and accountability in day-to-day operations.<br>• Utilize software tools such as officeRND Flex to manage facility operations and streamline workflows.<br>• Provide support at the front desk, assisting with customer inquiries and ensuring excellent service.<br>• Organize and oversee the use of conference rooms and other facilities, ensuring they are well-maintained and properly utilized.<br>• Ensure compliance with safety protocols and company policies in all facility-related activities.<br>• Collaborate with management to address operational challenges and improve overall efficiency.
<p>Opening for a Customer Relationship Manager- Member Experience at company in Blue Lagoon area. This is a customer service oriented role, providing exceptional service specifically for owners of a nationwide business chain. And addresses their inquiries directing them to the resources for operational needs, ensuring a seamless experience. The Manager is hands-on, leading a team and initiatives. This position offers an opportunity to work in a fast-paced environment while contributing to the success of a multi-billion dollar service business.</p><p> </p><p>Location: Blue Lagoon</p><p>Schedule: <strong>2 days Remote & 3 In-office </strong>(after 90 day training period)</p><p>Hours: Mon-Fri 8:30-5:00</p><p> </p><p>Salary: $80,000-$90,000</p><p>Bonus: up to 15%</p><p>Benefits: majority of Medical paid for Employee; generous Holidays (10days) and Paid PTO (18 days), 401k and other Insurances available. Free Parking for when in-office.</p><p> </p><p><strong>Company and Role Overview:</strong> This reputable organization is an entity under a corporate umbrella to a well-known nationwide chain. This role is ideal for a professional with Call Center or Customer Support experience maintaining business relationships and stellar service, and Managing a team. </p><p> </p><p><strong>Keys to this Role: </strong></p><p>5 yrs of Call Center experience; with Supervisory/Lead of small team</p><p>Service Provider Industry (Quick Service Restaurant, most ideal)</p><p>Customer Support focused (this is not sales)</p><p>Bachelor's degree in Business Administration or any related field</p><p>Proficiency with English oral and written skills</p><p> </p><p><strong>Member Experience Manager, </strong>Oversees the departments day-to-day responsibilities while also performing the functions hands-on. Responds promptly to franchisee owner inquiries via phone, email, and other communication channels; Instructs members on website resources regarding, equipment and/or repairs, supplier relations, employee applications and other inquiries; Provides detailed information about available services and offerings to franchisees. Onboards new franchise owners by facilitating a virtual overview of the on-line support services available.</p><p><br></p><p>Manages, handles and troubleshoots escalated or special needs efficiently, assisting team with problem solving; Follows up on unresolved issues to guarantee timely solutions; Collaborates with various departments to ensure franchisee needs are met effectively; Ensures department records of interactions are maintained according to compliance.</p><p><br></p><p>Oversees 5-7 staff, monitoring individual employee performance targets and department productivity to meet overall goals; Coordinates activities, rolls-out new or seasonal initiatives, provides continuous guidance on tools and training, identifies opportunities on efficiencies; engaging team focus on best class customer service for member experience.</p><p><br></p><p>Serves as the primary contact for department, corresponding and responding to information requests from managers and executive leadership; updates a reference log for on-going data requested or special initiatives to expedite response time; creates reports and presentations for internal business review.</p>
<p>Senior Administrative Assistant, Member Services~Trade Association Washington, D.C </p><p> $95k-105k , 401(k), great benefits, career growth! </p><p><br></p><p>We are looking for a dedicated Senior Administrative Assistant, Member Services to join our team in Washington, District of Columbia. This role offers an exciting opportunity to provide high-level administrative support to the government relations office of a trade association. The ideal candidate will excel in coordinating meetings, managing schedules, and facilitating member services, while demonstrating attention to detail and strong organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and schedule meetings, including those held on Capitol Hill, ensuring smooth logistical planning.</p><p>• Arrange travel itineraries and manage calendars for senior executives, maintaining accuracy and efficiency.</p><p>• Support member services by preparing engaging PowerPoint presentations and other materials.</p><p>• Oversee office operations, including vendor management and maintaining positive, detail-oriented relationships.</p><p>• Act as a liaison between staff and the executive office, fostering effective communication.</p><p>• Organize logistics for member meetings and events to ensure successful execution.</p><p>• Collaborate with government relations teams to enhance member outreach initiatives.</p><p>• Handle administrative tasks such as data entry and invoice processing with precision.</p><p>• Maintain a high level of confidentiality while dealing with sensitive information.</p><p>• Provide comprehensive support to executive leadership for various projects and responsibilities.</p><p><br></p><p>All interested candidates in this role and other opportunities in administrative and executive support please send your resume to Justin Decker via LinkedIn. </p>
<p>A company in South Carolina is seeking an Inside Sales Manager. The individual in this role is responsible for overseeing, supporting, and directing the activities related to the hiring, training, and management of inside sales personnel. Core duties include monitoring sales operations, managing administrative processes, such as account assignments, vacation schedules, attendance tracking, payroll submissions, employee compensation, and incentive programs. Additionally, this position involves tracking and reporting sales team performance metrics to regional management. The candidate will also lead the inside sales staff, motivating them to achieve regional sales objectives and organizational goals through strategic direction and supervision.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct employee training on system updates, sales strategies, customer service practices, and product knowledge.</li><li>Develop and oversee programs that acknowledge employee achievements.</li><li>Maintain and organize sales system files, including pricing structures and order records.</li><li>Share relevant market updates and implement customer and sales team feedback within the department.</li><li>Ensure employees are aligned with key organizational, regional, and site-wide objectives.</li><li>Support contract negotiations, as needed.</li><li>Generate and analyze sales-related reports using SAP software.</li><li>Participate in the enhancement and maintenance of the quality system by addressing issues, conducting audits, and contributing to process improvements to ensure compliance with established guidelines.</li><li>Assist with lean initiatives, including 6S audits, AIWs, and Kaizen projects.</li><li>Monitor employee goals and performance, updating records to facilitate annual reviews and continuous feedback opportunities.</li><li>Design and execute employee recognition and disciplinary programs.</li><li>Promote a positive and collaborative work environment while adhering to required safety regulations and OSHA standards.</li><li>Oversee personnel changes, including hiring and terminations, when necessary.</li><li>Collaborate with sales teams on customer-related concerns and assist in resolving internal and external challenges related to service delivery.</li><li>Partner with warehouse staff to resolve material handling and shipment issues.</li><li>Perform other related duties as assigned by regional management.</li><li>Uphold and exemplify optimal employee attributes and competencies that align with organizational values and objectives.</li></ul><p><strong>Qualifications:</strong></p><p><em>Minimum Requirements:</em></p><ul><li>Associate degree or equivalent experience with progress towards a bachelor's degree.</li><li>At least one year of management experience.</li><li>Proficient computer skills.</li></ul><p><em>Preferred Requirements:</em></p><ul><li>Bachelor’s degree in business or a related field.</li><li>Three or more years of management experience.</li><li>Background in sales with demonstrated leadership and team-building expertise.</li><li>Familiarity with the metals industry, including distribution processes, alloys, pricing structures, and market trends.</li></ul>
<p>We are looking for a Manager of Meetings & Member Services to join an international trade association based in Washington, District of Columbia. This newly created position offers an exciting opportunity to oversee event planning and member services, working closely with sponsors and participants. The role involves managing a variety of in-person and virtual events, ensuring smooth operations and impactful experiences.</p><p><br></p><p>Responsibilities:</p><p>• Plan and organize a diverse range of events, including webinars, conferences, seminars, and briefings, both locally and internationally.</p><p>• Coordinate event logistics, such as speaker arrangements, presentation materials, and deadlines, to ensure seamless execution.</p><p>• Utilize web-based tools to develop and maintain detailed project plans, tracking event specifics and ensuring timelines are met.</p><p>• Manage venue selection and supplier coordination to align with event specifications and organizational needs.</p><p>• Oversee budgeting and financial tracking for events, monitoring expenses, reporting variances, and ensuring timely payment of invoices.</p><p>• Draft comprehensive meeting specifications and communicate requirements to venues and suppliers.</p><p>• Support sponsor engagement and participant communications to foster meaningful connections and successful events.</p><p>• Ensure compliance with organizational policies and standards during event planning and execution.</p><p><br></p><p>All interested candidates in the Manager Meetings & Member Services<strong> </strong>role and other fulltime opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.</p>
<p>Our client is seeking a dedicated Customer Service Manager to lead the front-end operations at their busy construction supplies company in Van Nuys. This individual will play a critical role in ensuring a seamless experience for both our customers and their team. This is a contract to hire position with a full-time schedule and 100% onsite in Van Nuys. For more information, please call our local San Fernando Valley office at 818-703-8818.</p>
<p>We are looking for an experienced Client Accounting Services Manager to lead a team of bookkeepers in our small, family-owned accounting firm in Central FL. This role requires a strong background in accounting operations and team management, with a focus on delivering accurate financial reports and ensuring exceptional client service. The ideal candidate will be passionate about mentoring staff and improving accounting processes to enhance overall efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Manage the preparation and delivery of monthly and quarterly financial statements for clients, ensuring accuracy and timeliness.</p><p>• Review and approve bookkeeping tasks, including reconciliations and month-end closings, to maintain compliance with accounting standards.</p><p>• Supervise and mentor a team of bookkeepers, providing training and guidance to support growth and development.</p><p>• Oversee the onboarding of new clients, ensuring a smooth transition and the establishment of clear financial processes.</p><p>• Identify opportunities for improving service efficiency and recommend enhancements to financial workflows.</p><p>• Collaborate with clients to address inquiries and ensure their satisfaction with accounting services.</p><p>• Allocate work among team members, monitor deadlines, and ensure timely completion of all tasks.</p><p>• Resolve accounting discrepancies and issues, providing solutions to maintain financial accuracy.</p><p>• Utilize accounting software, such as QuickBooks Online, to manage financial data and reporting.</p><p>• Perform additional duties as assigned to support the firm's objectives.</p>
We are looking for an experienced Valuation Services Manager to join a dynamic public accounting firm in Houston, Texas. In this role, you will lead valuation engagements, oversee reviews of third-party appraisals, and provide expert consulting services for various financial needs, including tax planning, financial reporting, and litigation. The ideal candidate will bring strong analytical skills and a commitment to delivering high-quality outcomes for clients across diverse industries.<br><br>Responsibilities:<br>• Conduct detailed reviews of third-party appraisals to support audit processes.<br>• Plan and manage the scope, execution, and daily activities of multiple valuation engagements.<br>• Ensure deliverables meet high standards of accuracy and quality while mitigating engagement risks.<br>• Build strong client relationships and provide expert guidance throughout the valuation process.<br>• Clearly communicate and document valuation methodologies and related accounting issues.<br>• Prepare and finalize comprehensive valuation reports with precision and clarity.<br>• Provide valuation services across industries for purposes such as financial reporting, tax compliance, and litigation.<br>• Deliver business and intangible asset valuations for mergers, acquisitions, restructuring, and corporate planning.<br>• Collaborate with accounting and auditing teams to align valuation services with client needs.<br>• Maintain up-to-date knowledge of industry trends and regulations to enhance service delivery.
<p>PERMANENT POSITION: Customer Service Call Center Manager - Financial Servicing / Origination * ****INTERVIEWS THIS WEEK! </p><p>EXCITING STABLE COMPANY! INTERVIEWS THIS WEEK! </p><p>LOCATION: Hybrid / Des Moines, IA) | $1,000 Referral Bonus</p><p>** Green Card, EAD, US Citizen NO OPT, F1-VISA, NO H1B Visa !!</p><p>Join a stable, growing Midwest people-focused a Call Center Manager handling critical programs. This is a high-impact, Leadership role with long-term career growth, succession planning, and full exposure to business operations. Our team is trusted by state & federal agencies, private institutions alike. If you're seeking more than just a job—if you’re ready to develop into the next generation of leaders—this is your chance!</p><p>Please contact CARRIE DANGER directly for immediate consideration on this Customer Service Call Center Supervisor ** My direct email address is on my LinkedIN Profile. Customer Service Call Center Manager position with one of our clients in Des Moines Iowa up to $100K PLUS BONUS. ________________________________________</p><p>WHY APPLY! </p><p>• Career Growth: Succession planning is in progress—a rare chance to learn from established leaders and grow into future management.</p><p>• Stability</p><p>• Retirement is SO GOOD!: 401(k) plus pension/profit-sharing (up to 9.5% company match)</p><p>• Collaborative Culture: Direct mentorship from experienced directors and supervisors—your input shapes process and strategy.</p><p>• Hybrid Weekly Flexibility</p><p>________________________________________</p><p>Your Impact in this Customer Service Call Center Manager: </p><p>You’ll supervise 12 direct reports in a high-volume call center focused on federal and state servicing, including inbound/outbound calls, customer experience, and default prevention. </p><p>MUST HAVE:</p><p>• A call center leader (inbound/outbound) who brings hands-on supervisory experience—CALL CENTER EXPERIENCE non-negotiable.</p><p>• A problem solver who can manage operational change & complex regulatory processes.</p><p>• Mentoring, performance management, and annual reviews.</p><p>• Leading teams working in loan servicing systems (mainframe, mobile app, online portal).</p><p>• Guiding default prevention efforts (collections, skip tracing, payment assistance).</p><p>• Financial Loan OR Loan Origination experience is preferred 1 </p><p>• Managing KPIs, Metrics & reporting, </p><p>• Compliance (state/federal regulations).</p><p>• Supporting -departmental budgets, vendor contracts, and process improvements.</p><p>• Supervising semi-technical staff</p><p>• Developing training around compliant word attracts, change management and issue resolution</p><p>For immediate and confidential consideration on this Direct Customer Service Call Center Manager opportunity, it is best to contact me directly, CARRIE DANGER, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and e-mail resume CONFIDENTIALLY & directly to me - my email address / contact Information on my LinkedIN profile. Or you can ONE CLICK APPLY on our website Robert Half and apply Specifically to this posting.</p>
We are looking for a talented and experienced Creative Services Manager to lead and inspire our creative design team in Edwardsville, Illinois. In this long-term contract role, you will oversee the delivery of high-quality visual content while ensuring projects meet branding and design standards. This position requires a strong background in graphic design, creative direction, and expertise in tools like Adobe Creative Cloud.<br><br>Responsibilities:<br>• Manage and oversee all aspects of the creative design group, ensuring projects are delivered on time and align with brand guidelines.<br>• Lead and mentor a team of designers, fostering creativity and collaboration across projects.<br>• Develop innovative design concepts and strategies to meet the needs of various marketing campaigns.<br>• Utilize Adobe Creative Cloud tools, including Adobe Illustrator, to produce compelling visual assets.<br>• Coordinate with cross-functional teams to translate project requirements into effective design solutions.<br>• Ensure all creative outputs adhere to quality standards and align with the overall branding strategy.<br>• Monitor project timelines and budgets, making necessary adjustments to meet deadlines and resource constraints.<br>• Stay updated on industry trends and incorporate new techniques and tools to enhance the creative process.<br>• Present design concepts and campaigns to stakeholders, gathering feedback and making necessary revisions.<br>• Manage multiple projects simultaneously, maintaining a high level of organization and attention to detail.
We are looking for an experienced Interim Shared Services Center Transition Manager to oversee and facilitate the transition of accounting and finance operations to a Shared Services Center. This long-term contract position is based in Costa Mesa, California, and requires a mix of onsite and remote work, ensuring seamless coordination during the transition process. The ideal candidate will bring expertise in business transformation, project management, and shared services implementation.<br><br>Responsibilities:<br>• Serve as the primary liaison between the current team, incoming finance personnel, and the Shared Services Center.<br>• Develop and manage detailed transition plans, including timelines, milestones, and accountability structures.<br>• Ensure the effective transfer of knowledge and processes between the existing and new teams.<br>• Oversee the standardization of accounting and finance processes to align with shared services goals.<br>• Monitor and enhance internal controls and performance management frameworks during the transition.<br>• Collaborate with stakeholders to address challenges and ensure smooth integration into the Shared Services Center.<br>• Provide hands-on leadership in business process outsourcing and transformation initiatives.<br>• Utilize expertise in Oracle R12 or equivalent systems to support process improvements.<br>• Facilitate communication between departments to ensure alignment with organizational objectives.<br>• Report progress and outcomes directly to the Interim Finance Transformation Lead.
We are looking for a proactive and detail-oriented Location Services Specialist to join our team in Raleigh, North Carolina. In this role, you will oversee daily operations and ensure the location runs smoothly, safely, and efficiently. This is a long-term contract position ideal for someone who thrives in a dynamic environment and enjoys collaborating with vendors, building management, and internal teams to maintain high standards of service.<br><br>Responsibilities:<br>• Coordinate and execute various location services projects, including office moves, repairs, cleaning, and event preparation.<br>• Conduct regular walkthroughs of the facility to identify maintenance needs and follow up on issues with vendors or building management.<br>• Manage inventory of supplies and equipment, ensuring timely reordering and proper stock levels.<br>• Develop and maintain vendor relationships, process payments, and monitor expenses to align with the budget.<br>• Collaborate with supervisors to identify cost-effective upgrades or replacements for failing systems and recommend improvements.<br>• Oversee mail services, including distribution, shipping, and receiving, to ensure smooth operations.<br>• Assist in conference room setup and pantry stocking to support internal and client-facing activities.<br>• Identify and implement process improvements to enhance efficiency in ordering, inventory management, and facility operations.<br>• Monitor safety and compliance standards, escalating concerns to the Location Services Manager or Supervisor when necessary.<br>• Provide administrative support, including scanning, proofreading, and document management as needed.
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
<p>A Banking organization in the Oakland area is looking for a Bank Teller.</p><p><br></p><p>The role is temporary to hire.</p><p><br></p><p>Parking is not free but partial reimbursement will be paid</p><p><br></p><p>The role is 100% onsite.</p><p><br></p><p>The Bank Teller will be would be responsible for the following duties:</p><p><br></p><p>Provide exceptional member service by assisting with personal financial needs, conducting transactions, maintaining account records, and promoting credit union products and services.</p><p>Key Responsibilities:</p><p>• Member Assistance: Process transactions, cash checks, open and maintain accounts, and handle loan and payment services.</p><p>• Account Management: Ensure accuracy in documentation, update member information, and address product or service issues.</p><p>• Operations Support: Process credit union forms, CDs, and daily mobile deposits; assist members from other credit unions via shared branching.</p><p>• Compliance & Security: Maintain confidentiality, adhere to regulatory requirements, and complete reports for suspicious or large currency transactions.</p><p>• Customer Interaction: Answer calls, return inquiries, and communicate professionally with members about discrepancies or services.</p><p>• End-of-Day Duties: Balance cash drawers, scan checks, organize receipts, and restock supplies.</p><p>• Team Support: Serve as backup for other branches, maintain a clean workspace, and assist in achieving credit union goals.</p><p>Qualifications:</p><p>• Strong customer service and communication skills.</p><p>• Familiarity with credit union products and services is preferred.</p><p>• Attention to detail and ability to handle confidential information responsibly.</p><p>Other Expectations:</p><p>• Attend seminars and stay updated on industry regulations.</p><p>• Uphold company procedures and support organizational decisions.</p><p>• Perform additional clerical or office duties as needed.</p><p><br></p><p><br></p><p>The hours for this position are Monday through Friday from 830am-430pm but are flexible. </p><p><br></p><p>If you are interested in being considered for this Bank Teller position, please 1) Apply online AND 2) follow up with a phone call to 888-396-0099!</p>
<p>Our client is seeking a Service Desk Manager to lead daily service desk operations, delivering efficient technology support for a global user base. The role oversees incident management, service requests, and user support to ensure high customer satisfaction and operational efficiency. You’ll work with technology, security, and business teams to resolve escalations, track performance metrics, and implement process improvements. This position is responsible for supervising service desk staff, managing support tools, and fostering a culture of accountability and continuous improvement.</p><p><br></p><p>Responsibilities</p><p><br></p><p>Planning and Execution</p><ul><li>Oversee the daily operations of the service desk, driving timely resolution of incidents and service requests.</li><li>Establish and manage problem management to identify, analyze, and resolve the root causes of recurring or significant incidents.</li><li>Develop and maintain service desk procedures, knowledge bases, and escalation protocols aligned with operational standards.</li><li>Monitor service performance metrics and implement strategies to improve response times, resolution rates, and user satisfaction.</li><li>Collaborate with Technology leadership to align service desk operations with broader IT strategies and initiatives.</li></ul><p>Team Supervision and Collaboration</p><ul><li>Lead and mentor a team of service desk analysts and support specialists, fostering a culture of responsiveness, accountability, and continuous learning.</li><li>Establish clear team roles, responsibilities, and performance standards to promote consistent service delivery across time zones and business units.</li><li>Partner with Functional Teams to align service desk support with evolving business priorities and technology strategies.</li><li>Manage and escalate incidents, implement preventative measures, and support compliance requirements.</li></ul><p>Operational Management and Delivery</p><ul><li>Manage service desk tools and platforms, including ticketing systems, remote support tools, and knowledge management systems.</li><li>Support user onboarding and offboarding (e.g., hardware provisioning).</li><li>Maintain up-to-date, accurate, and easily accessible service desk documentation to facilitate efficient issue resolution and promote knowledge sharing.</li><li>Provide regular reporting on service desk performance, trends, and improvement opportunities to company leadership.</li></ul><p>Process Optimization and Innovation</p><ul><li>Identify opportunities to automate and streamline support workflows, improving efficiency and scalability across the organization’s platforms.</li><li>Stay informed about ITSM best practices, tools, and trends to enhance service desk operations and user experience.</li><li>Lead initiatives to improve first-call resolution rates, reduce ticket volumes, and enhance self-service capabilities.</li><li>Gather feedback from users and stakeholders to refine support processes and align service delivery with strategic objectives.</li></ul>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
<p>Robert Half is looking for a detail-oriented Administrative Assistant to join our client's team in Dublin, California.</p><p><br></p><p>This Administrative Assistant role will provide excellent customer service for both internal colleagues and external customers resolving routine and non-routine administrative issues. This individual will be responsible for effectively assisting the maintenance of the assigned office location and ensuring that colleagues and visitors are able to effectively work in the location while adhering to the standard operating procedures outlined by the Workplace Services Manager.</p><p><br></p><p>If you are interested in this Administrative Assistant role, please apply today.</p>
<p>Our client, a reputable financial institution, is seeking a Collections Specialist to join their team on a temporary basis through September 2026. This role functions similarly to a collections call center environment and involves working directly with members to resolve delinquent loan and overdraft accounts. Candidates with strong customer service or collections experience and familiarity with financial services will thrive in this position.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Contact members to discuss and resolve delinquent loans, overdraft accounts, and other past-due balances.</li><li>Maintain accurate and detailed records related to all collection activities.</li><li>Acquire and apply knowledge of state and federal laws related to bankruptcy, foreclosure, repossession, and collections.</li><li>Make recommendations to management regarding repossession, charge-offs, and further internal collection actions.</li><li>Ensure compliance with the Telephone Collection Practices Act and Fair Debt Collection Practices Act (FDCPA).</li><li>Understand and adhere to regulations surrounding right of offset, freezing of funds, and protected income sources (SSI, SSD, pensions, etc.).</li><li>Maintain professional relationships with <strong>o</strong>utside vendors, including collection attorneys and repossession agents.</li><li>Track and report on collection metrics and performance figures as required by management.</li><li>Provide high-quality service and communication to members while meeting performance goals related to call quality, efficiency, and account resolution.</li><li>Performance will be evaluated on the following criteria: call quality, excellent member service, efficiency, and specific goals set by management</li></ul>
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Novi, Michigan. This position offers an excellent opportunity to deliver exceptional support to customers while managing inquiries and orders efficiently. As a Contract to permanent role, this job is ideal for candidates seeking a long-term career with growth potential.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues promptly.<br>• Process and manage orders accurately, ensuring timely delivery and effective communication.<br>• Handle inbound and outbound calls professionally to assist customers with spare parts and other needs.<br>• Maintain detailed records of customer interactions and order entries.<br>• Collaborate with team members to ensure seamless service and customer satisfaction.<br>• Identify opportunities to improve customer service processes and contribute to team goals.<br>• Troubleshoot technical issues and provide solutions to customers.<br>• Stay informed about company products and services to provide accurate information.<br>• Follow up with customers to ensure their needs are met and satisfaction is achieved.
<p>Office Manager</p><p>Office / Facilities Manager</p><p>We currently have an excellent opportunity for a highly-skilled and motivated Office Manager to lead operations at a growing healthcare company in Seattle. Are you a deeply passionate self-starter who is looking to grow their career? Then we have a position for you.</p><p>How you will make an impact</p><p>· Leading overall office administration</p><p>· Handling copy services, word processing, mail and distribution services, office reception, office equipment, utility services and communication systems</p><p>· Evaluating and improving office production</p><p>· Assisting in developing and revising office policies and procedure for improved work flow</p><p>· Assisting the Operations Manager and Director in monitoring budget for office related items and staff</p><p>Please apply online or through our Robert Half app</p><p><br></p>
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</p>
<p><em>The salary range for this position is $100,000-$110,000 plus bonus and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Join the wave of young finance professionals who are swapping their mundane 9-5s for fresh opportunities with Chicago’s top companies.</p><p><br></p><p>The focus of this position will be on the delivery of financial services to a set of individual clients through accounting, operational activities, and reporting.</p><p><br></p><p><strong>Job Description: </strong></p><ul><li>Manage the personal accounting for a variety of the company’s clients, both individuals and trusts. This includes preparing journal entries and finalizing personal financial statements on a monthly basis. This also includes completing a quarterly reporting package with detailed financial analyses, for example, budget vs. actual spending summaries.</li><li>Within twelve months, recommend a new personal financial report, analysis, or graphic to be included with the quarterly reporting package for the individual or trust clients which you manage.</li><li>Manage the annual financial reporting, administration of grants, and recording of documentation for a private foundation. This includes preparation of federal and state tax filings and calculation of the required minimum charitable distributions.</li><li>Within six months, assume responsibility for the company’s cash management activities. This includes initiating weekly cash transfers on behalf of our business entities and individual clients, reviewing individual investor accounts for liquidity limitations, and coordinating monthly income distributions to individual clients.</li><li>Gather and organize all annual tax information necessary for the preparation of income tax filings for our clients.</li><li>Calculate quarterly estimated tax payments for individuals and trusts.</li><li>Prepare annual extension estimates of taxable income from underlying investments.</li><li>Participate in recurring calls with external service providers (public accounting firms).</li><li>Manage the tax compliance calendar and track the ongoing progress of annual tax returns for all entities.</li><li>Prepare tax returns to be reviewed and signed by the CFO (Individual x1, Trust x1, and a Private Foundation x1). Review tax returns prepared by external service providers (Corporations x2, Partnership x8, Individuals x4, and Trusts x27).</li><li>Work closely with CFO and President in any tax planning/modeling on behalf of our clients (e.g., estate planning, charitable tax planning, etc.)</li><li>Coordinate real estate tax payments, required annual state filings for LLCs, and draft responses to federal and state income tax notices, as needed.</li><li>Within six months, manage the annual calculation of after-tax investment returns for each of our underlying partnership investments (excluding private equity).</li><li>Complete a variety of ad hoc projects working directly with the company’s President, CFO, Client Service Manager, or other team members on an as needed basis. This might include projects related to Corporate and Partnership Accounting, Private Equity & Compliance, Payroll, Administration, Debt and Liquidity Planning, or other analyses requested by the company’s clients.</li></ul><p><br></p>
