We are looking for a dedicated Patient Care Coordinator to join our team in Richmond, Virginia. In this role, you will be a key point of contact for patients, ensuring their needs are met and their experience is seamless. This position combines administrative duties with patient advocacy, requiring strong communication skills and attention to detail.<br><br>Responsibilities:<br>• Welcome patients with professionalism and warmth to create a positive and comfortable environment.<br>• Schedule, adjust, and confirm patient appointments while prioritizing urgent needs.<br>• Clearly communicate treatment plans and procedures to patients, addressing their questions and concerns.<br>• Collaborate with dental professionals to organize and coordinate treatment plans and follow-up visits.<br>• Provide patients with detailed financial information, including insurance coverage, payment plans, and out-of-pocket costs.<br>• Handle insurance claims submission and follow-ups to ensure timely processing.<br>• Collect payments and maintain accurate financial records for patient accounts.<br>• Keep patient records updated and compliant with regulatory standards.<br>• Manage doctor and hygiene schedules to maximize office efficiency.<br>• Act as a patient advocate by addressing concerns and fostering strong relationships built on empathy and trust.
<p>Are you passionate about helping others and making a difference in the healthcare experience? We’re hiring a<strong> Part-Time Patient Access Specialists</strong> to join our dedicated team in a fast-paced, patient-focused environment. If you thrive on providing excellent customer service and enjoy working in a collaborative setting, we’d love to meet you!</p><p><br></p><p><strong>SCHEDULE: Part-Time Weekend Overnight Shift; </strong>Every Saturday & Sunday, 11:00 PM – 7:00 AM; Perfect for those seeking a weekend-only role with overnight flexibility.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Greet and assist patients during check-in and registration</li><li>Verify insurance and collect co-pays</li><li>Answer questions and provide guidance on services and procedures</li><li>Maintain accurate patient records and documentation</li><li>Collaborate with clinical and administrative teams to ensure smooth patient flow</li></ul>
<p><strong>Customer Support Representative – Software Company</strong></p><p>Our client, a rapidly growing software company is seeking a <strong>Customer Support Representative</strong> to join their close-knit and dynamic team. This is an exciting opportunity to be part of a collaborative environment where technology, problem-solving, and the legal industry intersect.</p><p><strong>Why the Role is Open:</strong></p><p> The company is experiencing and is expanding the customer support team to keep up with demand. </p><p><strong>About the Role:</strong></p><p> As a <strong>Customer Support Representative</strong>, you’ll handle inbound customer inquiries (via a ticketing system similar to email) from attorneys and law firm staff, averaging 20–30 tickets per day. You’ll also make occasional outbound follow-ups to ensure client issues are resolved quickly and thoroughly.</p><p>This role of <strong>customer support is </strong>perfect for someone who enjoys both client interaction and technical problem-solving. You’ll also have opportunities to participate in company projects, including AI initiatives and process improvement efforts.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound support tickets from attorneys and legal teams with professionalism and empathy.</li><li>Ask thoughtful, investigative questions (who, what, when, why) to fully understand each client’s issue before providing a solution.</li><li>Troubleshoot issues within the company’s proprietary software, learning its technical functions quickly.</li><li>Collaborate with internal teams to escalate or resolve complex issues.</li><li>Contribute to ongoing tech-related projects, including AI-driven improvements.</li></ul><p>This role is 100% in office. </p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Nashville, Tennessee. This long-term contract position involves ensuring excellent customer experiences by addressing inquiries, resolving concerns, and accurately processing orders. If you excel in communication and have a passion for helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly and professionally to inbound customer inquiries via phone or other communication channels.<br>• Provide accurate information about products, services, and company policies to customers.<br>• Resolve customer concerns efficiently, ensuring satisfaction and maintaining a positive experience.<br>• Process customer orders with precision, verifying details to ensure accuracy.<br>• Manage and document interactions in the system to maintain detailed records.<br>• Handle both inbound and outbound calls as needed to support customer needs.<br>• Collaborate with team members to address complex customer issues and provide effective solutions.<br>• Follow company guidelines and procedures to ensure compliance with service standards.<br>• Continuously enhance knowledge of products and services to provide better assistance.
<p>At Robert Half, we connect exceptional talent with employers across various industries. We are currently seeking a dependable and detail-oriented <strong>Patient Registration Specialist</strong> to assist with overnight operations for a healthcare client in [specific industry/organization type]. This position is crucial in ensuring smooth patient admission services during the 3rd shift, supporting patient care, and maintaining organizational excellence.</p><p><strong>Position Overview:</strong></p><p>As the <strong>Patient Registration Specialist</strong>, you will be the first point of contact for patients during evening and overnight hours. Your primary responsibility will be to manage the patient check-in process seamlessly, ensuring accurate data entry, insurance verification, and delivering excellent customer service in a compassionate manner.</p><p><strong>Responsibilities:</strong></p><ul><li>Welcome and register patients in a professional and courteous manner during overnight hours.</li><li>Collect patient demographic and insurance information and ensure accurate data entry into the system.</li><li>Verify insurance eligibility and manage authorizations as required.</li><li>Safeguard patient information and ensure compliance with HIPAA regulations.</li><li>Address patient inquiries and resolve issues, providing timely and empathetic assistance.</li><li>Handle financial responsibilities, including processing co-pays, payments, and issuing receipts.</li><li>Communicate and collaborate with healthcare staff to ensure a smooth patient experience, especially during shift changes.</li><li>Maintain and organize patient records and ensure all documentation is complete.</li><li>Troubleshoot registration-related issues to minimize delays in patient care.</li></ul><p><strong>Shift Details:</strong></p><ul><li>3rd shift hours</li><li>Must be available for evenings, overnights, and weekends as scheduled. (The specific shift schedule will be established upon hire.)</li></ul><p><br></p>
<p>Are you passionate about helping others and making a difference in the healthcare experience? We’re hiring two<strong> Part-Time Patient Access Specialists</strong> to join our dedicated team in a fast-paced, patient-focused environment. If you thrive on providing excellent customer service and enjoy working in a collaborative setting, we’d love to meet you!</p><p><br></p><p><strong>SCHEDULES AVAILABLE:</strong></p><ul><li>Part Time: Every Saturday/Sunday 7a-3:30pm </li><li>Part Time: Every Saturday/Sunday 3p-11p – </li></ul><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Greet and assist patients during check-in and registration</li><li>Verify insurance and collect co-pays</li><li>Answer questions and provide guidance on services and procedures</li><li>Maintain accurate patient records and documentation</li><li>Collaborate with clinical and administrative teams to ensure smooth patient flow</li></ul><p><br></p>
<p>At Robert Half, we connect exceptional talent with employers across various industries. We are currently seeking a dependable and detail-oriented <strong>Patient Registration Specialist</strong> to assist with overnight operations for a healthcare client in [specific industry/organization type]. This position is crucial in ensuring smooth patient admission services during the 3rd shift, supporting patient care, and maintaining organizational excellence.</p><p><strong>Position Overview:</strong></p><p>As the <strong>Patient Registration Specialist</strong>, you will be the first point of contact for patients during evening and overnight hours. Your primary responsibility will be to manage the patient check-in process seamlessly, ensuring accurate data entry, insurance verification, and delivering excellent customer service in a compassionate manner.</p><p><strong>Responsibilities:</strong></p><ul><li>Welcome and register patients in a professional and courteous manner during overnight hours.</li><li>Collect patient demographic and insurance information and ensure accurate data entry into the system.</li><li>Verify insurance eligibility and manage authorizations as required.</li><li>Safeguard patient information and ensure compliance with HIPAA regulations.</li><li>Address patient inquiries and resolve issues, providing timely and empathetic assistance.</li><li>Handle financial responsibilities, including processing co-pays, payments, and issuing receipts.</li><li>Communicate and collaborate with healthcare staff to ensure a smooth patient experience, especially during shift changes.</li><li>Maintain and organize patient records and ensure all documentation is complete.</li><li>Troubleshoot registration-related issues to minimize delays in patient care.</li></ul><p><strong>Shift Details:</strong></p><ul><li>3rd shift hours</li><li>Must be available for evenings, overnights, and weekends as scheduled. (The specific shift schedule will be established upon hire.)</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Spartanburg, South Carolina. This is a fast-paced contract position within the manufacturing industry, requiring strong communication skills and the ability to manage multiple tasks efficiently. If you thrive in a dynamic call center environment and excel at providing exceptional customer support, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and resolving issues with professionalism.<br>• Deliver excellent customer service by accurately processing data and managing order entries.<br>• Handle email correspondence to ensure customer concerns are addressed effectively.<br>• Schedule and confirm appointments while maintaining detailed records of customer interactions.<br>• Utilize Microsoft Excel and Word to document and organize client information.<br>• Assist with managing both inbound and outbound calls to meet customer needs.<br>• Maintain a high level of accuracy during data entry tasks.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Adhere to company policies and procedures to ensure quality standards are met.<br>• Provide feedback on customer experiences to help improve service processes.
We are looking for a dedicated and personable Customer Service Representative to join our team in Tucson, Arizona. In this Contract to permanent position, you will play a key role in delivering exceptional service to customers, ensuring their needs are met efficiently and with attention to detail. This is a great opportunity to grow your career while working in a dynamic and customer-focused environment.<br><br>Responsibilities:<br>• Welcome and assist customers with a friendly and attentive demeanor, ensuring they have a positive experience.<br>• Handle inbound and outbound calls to address customer inquiries and provide accurate information.<br>• Coordinate with the administration team and service department to schedule appointments and manage customer needs.<br>• Perform data entry tasks to maintain accurate records and ensure seamless order processing.<br>• Respond to customer emails promptly and with care, resolving any issues or concerns.<br>• Utilize Microsoft Excel and Word to manage schedules, create reports, and maintain documentation.<br>• Process order entries with precision and review details for accuracy.<br>• Act as a liaison between customers and internal teams to resolve issues efficiently.<br>• Provide valet services as needed, ensuring timely and attentive assistance.<br>• Maintain a high level of customer satisfaction by addressing concerns and following up when necessary.
<p>We are seeking a detail-oriented <strong>Pharmacy Technician </strong>to join our Specialty Pharmacy team. This long-term contract position is ideal for someone skilled in patient and provider communication, prescription data entry, and supporting pharmacists in medication dispensing. The role involves verifying patient information, managing calls and faxes, and ensuring prescription accuracy in a fast-paced, compliance-driven environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls from patients, prescribers, and healthcare professionals, ensuring excellent customer service.</p><p>• Manage and prioritize order queues, processing the oldest requests first to maintain workflow efficiency.</p><p>• Oversee the accurate shipment of specialty pharmacy orders, ensuring timely delivery to patients.</p><p>• Monitor pharmaceutical inventory levels, including ordering, receiving, verifying, and stocking medications and supplies.</p><p>• Uphold federal and state regulations and adhere to ethical standards in all aspects of job performance.</p><p>• Collaborate with team members to address operational challenges and complete assigned tasks effectively.</p><p>• Maintain detailed and accurate records of pharmacy operations to ensure compliance and accountability.</p><p>• Assist in resolving issues related to patient scheduling, insurance verification, and electronic medical records.</p><p>• Perform other duties as assigned to support the overall functioning of the pharmacy.</p><p>• Continuously update knowledge of medical terminology to improve communication and administrative processes.</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p><br></p><p> </p><p><strong>Job Overview</strong></p><p>Are you passionate about delivering outstanding customer service while playing a key role in patient care? We're looking for a dedicated <strong>Patient Access Facilitator</strong> to join our dynamic team. In this role, you'll handle <strong>front desk responsibilities</strong>, facilitate <strong>patient check-in and check-out</strong>, provide exceptional service to all guests, and assist in ensuring the efficient flow of our healthcare operations.</p><p>This position is ideal for someone who thrives on providing a positive experience for patients, exhibits remarkable organizational skills, and is open to developing new abilities through <strong>cross-training opportunities</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Welcome patients in a friendly and professional manner.</li><li>Manage efficient <strong>check-in and check-out processes</strong> for patients.</li><li>Verify and update patient demographics and insurance information.</li><li>Schedule appointments and maintain accurate records in the system.</li><li>Address patient inquiries, resolve issues, and ensure overall satisfaction.</li><li>Collaborate with internal teams to coordinate patient care.</li><li>Support additional administrative duties as needed.</li></ul><p><br></p><p><br></p>
We are looking for a Customer Service Representative to join our team on a contract basis in Irvine, California. In this role, you will be responsible for providing outstanding service to clients while ensuring the accuracy and efficiency of financial transactions. This position is ideal for someone who thrives in a fast-paced environment and enjoys interacting with customers to address their needs.<br><br>Responsibilities:<br>• Handle a variety of financial transactions, including deposits, withdrawals, loan payments, check cashing, and fund transfers, with precision and adherence to banking policies.<br>• Respond to customer inquiries regarding accounts, services, and policies in a detail-oriented and timely manner.<br>• Promote and recommend banking products and services that align with customer needs, supporting branch sales goals.<br>• Balance and maintain a cash drawer, ensuring compliance with security protocols and audit standards.<br>• Educate clients about alternative banking solutions and digital tools to enhance their banking experience.<br>• Provide exceptional service during peak business periods and assist with shifts as needed, including vacation and leave coverage.<br>• Collaborate with team members to ensure smooth branch operations and deliver a positive customer experience.<br>• Maintain up-to-date knowledge of banking procedures and products to address customer questions effectively.
<p>We are looking for a detail-oriented Sales Support Specialist to join our team on a contract basis in <strong>Appleton, WI</strong>. In this role, you will play a key part in ensuring seamless customer experiences by providing assistance with post-sales activities, order management, and account support. This position is ideal for someone who thrives in a fast-paced environment and enjoys collaborating with customers and internal teams. Spanish/English bilingual skills are required to ensure clear communication with our diverse customer base.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle customer inquiries and provide timely support to resolve issues related to orders and accounts in both English and Spanish.</li><li>Process and manage customer orders efficiently, ensuring accuracy and prompt delivery.</li><li>Collaborate with the sales team to deliver exceptional post-sales support and maintain strong client relationships.</li><li>Assist customers with product information, order tracking, and account updates.</li><li>Maintain accurate records and documentation for customer accounts and transactions.</li><li>Respond to inbound sales inquiries and offer detailed information to promote customer satisfaction.</li><li>Perform data entry tasks related to orders and account management with precision.</li><li>Identify opportunities to improve processes and enhance customer service.</li><li>Communicate effectively with internal teams to address customer needs and ensure smooth operations.</li></ul><p><br></p>
We are looking for an experienced Customer Service Representative to join our team in Hopewell, Virginia. In this Contract to permanent position, you will provide exceptional support to customers by addressing inquiries and resolving concerns effectively. This is an excellent opportunity for a customer-focused, detail-oriented individual seeking a dynamic role in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to inbound calls promptly, addressing customer inquiries and resolving issues efficiently.<br>• Process and manage order entries with accuracy and attention to detail.<br>• Deliver outstanding customer service while maintaining a detail-oriented and friendly demeanor.<br>• Handle both inbound and outbound calls, ensuring all customer needs are met.<br>• Document customer interactions and ensure records are updated accurately in the system.<br>• Collaborate with team members to ensure consistent and high-quality service delivery.<br>• Identify and escalate complex issues to the appropriate department when necessary.<br>• Maintain a thorough understanding of company products, services, and policies to provide accurate information.<br>• Meet or exceed performance metrics and service level agreements.<br>• Contribute to a positive work environment by demonstrating teamwork and adaptability.
We are looking for a dedicated Customer Service Representative to join our team in Wilson, North Carolina. In this Contract position, you will play a crucial role in delivering exceptional service to customers by addressing their inquiries and resolving issues efficiently. This opportunity is ideal for individuals with strong communication skills and a commitment to providing outstanding support.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries via phone, ensuring accurate and helpful information is provided.<br>• Process orders and maintain accurate data entry to ensure seamless service delivery.<br>• Handle both inbound and outbound calls effectively while addressing customer concerns.<br>• Assist customers with bank deposit-related queries, ensuring proper documentation and resolution.<br>• Collaborate with team members to meet service goals and maintain customer satisfaction.<br>• Follow established protocols to resolve issues and escalate complex cases when necessary.<br>• Demonstrate excellent problem-solving skills to address customer concerns in a timely manner.<br>• Maintain a positive and attentive demeanor during all customer interactions.<br>• Provide detailed updates to customers regarding the status of their requests or orders.<br>• Ensure compliance with company policies and procedures while delivering top-notch service.
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this Contract-to-permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for individuals who excel in communication and thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries regarding subscriptions, digital products, and website support.<br>• Direct customers to relevant departments or teams to address specific concerns.<br>• Conduct outbound calls to update customers about their account status and auto-renewal information.<br>• Collaborate with internal teams, including marketing and support, to enhance overall customer experience.<br>• Strive to meet individual and team call quotas while achieving retention goals.<br>• Adhere to established communication protocols and company guidelines in all interactions.<br>• Maintain a customer-centric approach to deliver solutions that ensure satisfaction.
<p>We are looking for a dedicated Patient Access Representative to join our clients' team in Templeton, California. In this contract role, you will play a vital part in ensuring seamless coordination of outpatient services, managing patient registrations, and providing excellent customer service. This position requires someone with experience in medical office operations, preferably radiology, and familiarity with systems like Cerner.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and schedule outpatient services to ensure smooth and timely operations.</p><p>• Verify patient registration details and collect financial responsibility information.</p><p>• Provide outstanding customer service to patients, addressing inquiries and concerns with professionalism.</p><p>• Perform clerical tasks such as data entry, file maintenance, and document organization.</p><p>• Monitor and update patient status changes in the computer system.</p><p>• Collaborate with healthcare staff to ensure accurate and efficient processing of patient appointments.</p><p>• Maintain compliance with organizational policies and procedures, including safety protocols.</p><p>• Handle routine assignments within established guidelines while adapting to daily instructions.</p><p>• Offer support in imaging center operations, contributing to an efficient workflow.</p>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p>We are looking for a dedicated Patient Access Specialist to join our team in Bangor, Maine. In this role, you will be responsible for managing the admission process for patients seeking services at the hospital. This is a long-term contract position that requires a strong commitment to providing exceptional customer service while ensuring compliance with organizational policies and regulatory standards. Scheduled Shift: Days 7:30a-4:00p, M-F, occasional weekend or Scheduled Shift: Monday - Friday 7:00a-3:30p</p><p><br></p><p>Responsibilities:</p><p>• Assign unique medical record numbers (MRNs) and perform compliance checks to ensure accuracy and adherence to regulations.</p><p>• Provide clear instructions to patients, collect and verify insurance details, process physician orders, and utilize overlay tools to maintain accurate records.</p><p>• Conduct pre-registration tasks, including obtaining demographic and insurance information, as well as discussing financial responsibilities and payment options with patients.</p><p>• Explain and secure signatures for consent forms, distribute patient education materials, and ensure all necessary documentation is completed.</p><p>• Verify insurance eligibility and input benefit data into the system to support billing processes and facilitate accurate claims.</p><p>• Inform Medicare patients of potential non-payment for specific services using the Advance Beneficiary Notice system and distribute related forms as needed.</p><p>• Perform quality audits on patient accounts to identify and correct discrepancies, ensuring compliance with organizational standards.</p><p>• Meet and maintain point-of-service collection goals while delivering compassionate and attentive customer service.</p><p>• Utilize reporting systems to monitor account accuracy and provide feedback to leadership on audit findings. </p>
We are looking for a dedicated Customer Service Representative to join our team in Costa Mesa, California. In this role, you will provide exceptional support to customers by addressing inquiries, resolving issues, and assisting with navigating our website and related tools. This is a Contract-to-Permanent position, offering an excellent opportunity for growth and long-term employment.<br><br>Responsibilities:<br>• Respond to a high volume of inbound customer calls daily, ensuring all inquiries are addressed promptly and professionally.<br>• Assist customers with navigating the company website, including locating specific information and troubleshooting login issues.<br>• Provide guidance to users experiencing challenges with new system features or updates.<br>• Maintain accurate records of customer interactions and resolutions using CRM tools.<br>• Collaborate with internal teams to escalate and resolve complex issues efficiently.<br>• Offer exceptional service to enhance customer satisfaction and build long-term relationships.<br>• Utilize Office Suite tools to document and manage customer data effectively.<br>• Stay updated on product knowledge and company processes to provide accurate information.<br>• Handle customer concerns with patience and professionalism, ensuring a positive experience.
We are looking for a dedicated Customer Service Specialist to join our team in Syracuse, New York. This is a Contract-to-Permanent opportunity, ideal for professionals passionate about providing exceptional support and ensuring customer satisfaction. The role involves handling customer inquiries, managing requests efficiently, and maintaining accurate documentation.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and resolving issues effectively.<br>• Process orders accurately and ensure all customer requests are entered into the system properly.<br>• Maintain detailed and organized records of all customer interactions and transactions.<br>• Identify potential issues and provide timely solutions to enhance customer experience.<br>• Conduct research using computer systems to resolve customer concerns and deliver accurate information.<br>• Navigate multiple monitors and resolutions seamlessly while managing customer interactions.<br>• Communicate professionally and empathetically with customers to build trust and rapport.<br>• Handle both inbound and outbound calls as necessary to meet customer needs.<br>• Collaborate with team members to ensure consistent and high-quality service delivery.
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Parsippany, New Jersey. In this role, you will play a key part in ensuring smooth and efficient order management while delivering exceptional service to our clients. The ideal candidate will be detail-oriented, proactive, and skilled in communication to support our dynamic business operations.<br><br>Responsibilities:<br>• Accurately input and manage domestic and international sales and sample orders, ensuring all details such as pricing, product specifications, delivery timelines, and account information are correct.<br>• Monitor and oversee open orders, adjusting to changes prompted by customer requests, production schedules, or shipping delays.<br>• Maintain and update customer pricing information, running reports to identify issues and ensuring accurate billing for shipped orders.<br>• Process chargebacks related to demurrage or detention with high precision and ensure proper customer billing.<br>• Utilize tools like SAP, OneNote, and SharePoint to organize customer and product information while managing Z block reports.<br>• Work collaboratively with teams in logistics, supply chain, marketing, and sales to streamline order processing and enhance customer satisfaction.<br>• Investigate and resolve customer inquiries or concerns promptly and professionally to maintain strong client relationships.<br>• Generate reports and analyze data to identify trends or areas for improvement in customer service operations.<br>• Communicate effectively with customers via email and phone to provide updates, clarify details, and ensure their needs are met.
We are looking for a dedicated Customer Service Representative to join our team in Virginia Beach, Virginia. This is a Contract-to-permanent opportunity, offering the chance to grow within a dynamic manufacturing environment. In this role, you will play a key part in ensuring excellent customer experiences through effective communication and coordination.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone and email.<br>• Process orders, quotes, and credit applications with accuracy and efficiency.<br>• Coordinate logistics for shipments and handle return processes as needed.<br>• Maintain and update customer records to ensure accurate and accessible information.<br>• Collaborate with internal teams to resolve issues and fulfill customer needs.<br>• Support sales and marketing initiatives by providing relevant customer insights.<br>• Address and resolve customer concerns to ensure satisfaction and loyalty.<br>• Manage inbound and outbound calls to assist with customer requests and follow-ups.<br>• Ensure compliance with company policies and procedures during all customer interactions.<br>• Provide general administrative support to the customer service department as required.
<p>We’re seeking a compassionate and organized Client Services Representative. This role is ideal for someone who enjoys helping others and can guide clients through available programs, resources, and services with care and professionalism.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Serve as the main point of contact for clients seeking assistance or information on available programs</li><li>Conduct intake interviews and assess client needs to determine eligibility for services</li><li>Provide referrals to community resources and coordinate follow-up support</li><li>Maintain accurate client records and case documentation</li><li>Collaborate with staff and community partners to ensure seamless service delivery</li><li>Assist with outreach and community engagement initiatives</li></ul>
