<p>We are looking for a highly skilled Sr. Programmer Analyst to join our team. In this role, you will contribute to the development and maintenance of critical Windows and web-based applications while ensuring robust system architecture and performance. This position offers an excellent opportunity to work on complex projects, collaborate with team members, and enhance business processes through innovative technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain Windows and web-based applications using C#, .NET Framework, and related technologies.</p><p>• Design and implement system architecture and application solutions that meet business requirements.</p><p>• Analyze technical specifications and recommend effective technology solutions to optimize performance.</p><p>• Collaborate with project leads and team members to ensure software designs align with organizational goals.</p><p>• Provide ongoing support for production applications, addressing varying business needs on a scheduled basis.</p><p>• Document source code and prepare project estimates to support project management plans.</p><p>• Evaluate hardware and software environments, ensuring seamless integration and adaptability to changes.</p><p>• Guide entry-level team members and assist peer business units to promote a collaborative work environment.</p><p>• Conduct code coverage testing, automate unit and regression testing, and ensure compliance with accessibility standards.</p><p>• Stay updated on emerging technologies, including cloud-based database solutions, cybersecurity practices, and mobile app development.</p>
We are looking for a skilled Software Engineer to join our dynamic team in Clearwater, Florida. In this role, you will design, develop, and maintain high-quality software solutions while collaborating with cross-functional teams to deliver innovative technology. This position offers an excellent opportunity to work with cutting-edge tools and frameworks.<br><br>Responsibilities:<br>• Develop, test, and maintain web applications using C#, .NET, and ASP.NET technologies.<br>• Collaborate with team members to refine requirements and create effective software solutions.<br>• Implement user-friendly interfaces using JavaScript and React.js.<br>• Troubleshoot and debug software to ensure optimal performance and reliability.<br>• Participate in code reviews to ensure high standards of quality and maintainability.<br>• Stay up-to-date with emerging technologies and industry best practices to continuously improve development processes.<br>• Contribute to the design and architecture of new features and applications.<br>• Document technical specifications and processes to support future development efforts.<br>• Provide technical support and guidance to team members as needed.
We are looking for an experienced Systems Engineer to oversee and enhance the performance, security, and scalability of IT infrastructures across corporate and client environments. This role encompasses managing on-premises systems, cloud platforms like Microsoft 365 and Azure, as well as network operations. The ideal candidate will bring a proactive approach to ensuring the reliability and security of critical systems while collaborating with cross-functional teams.<br><br>Responsibilities:<br>• Oversee and maintain network infrastructure for corporate and client operations, including Microsoft 365, Azure Active Directory, and Active Directory environments.<br>• Manage security solutions such as firewalls (Palo Alto), endpoint protection tools, and mobile device management platforms.<br>• Lead the planning and execution of infrastructure projects, upgrades, and new implementations to align with organizational goals.<br>• Provide expert-level technical support for desktops, servers, mobile devices, and telecom systems.<br>• Maintain accurate and up-to-date system documentation, software inventories, and patch management processes.<br>• Work closely with third-party vendors and internal teams to ensure secure and efficient IT operations.<br>• Offer high-level technical support to executives and participate in an on-call rotation for after-hours support.<br>• Travel occasionally to client locations to assist with network installations, troubleshooting, and project management.
We are looking for an experienced Programmer Analyst to join our team in Arlington, Texas. This Contract-to-permanent position offers the opportunity to work remotely while leveraging your expertise in software development using the Microsoft technology stack. The ideal candidate will excel at designing, developing, and maintaining robust software solutions that meet high coding and technical standards.<br><br>Responsibilities:<br>• Collaborate with stakeholders to gather user requirements and translate them into detailed system functionality.<br>• Design, develop, and maintain software applications using C#, .NET (Razor, Web Forms), and other Microsoft-based technologies.<br>• Write clean, efficient, and testable code that adheres to industry standards.<br>• Integrate various software components to ensure seamless system functionality.<br>• Develop and implement software verification plans and quality assurance procedures.<br>• Troubleshoot, debug, and enhance existing applications to improve performance and usability.<br>• Document software functionality, specifications, and operational procedures thoroughly.<br>• Deploy software solutions and gather user feedback to refine and improve applications.<br>• Stay updated on the latest software features and ensure systems remain current and optimized.
<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
We are looking for a skilled Lead Identity and Access Management (I& AM) System Engineer to join our team in Reston, Virginia. In this role, you will architect and manage enterprise identity solutions while ensuring robust access governance across hybrid and cloud environments. Your expertise will drive the implementation of advanced security measures and compliance frameworks to safeguard organizational systems and data.<br><br>Responsibilities:<br>• Design, implement, and maintain enterprise identity solutions using Microsoft Entra ID and related technologies.<br>• Administer and optimize Privileged Access Management and Privileged Identity Management frameworks to enhance security.<br>• Develop and enforce Conditional Access Policies to ensure secure user access across platforms.<br>• Manage Access Reviews and Just-in-Time (JiT) access models to uphold least privilege principles.<br>• Integrate Microsoft Defender for Cloud and Identity tools to improve detection and response capabilities.<br>• Oversee Single Sign-On integrations and dynamic group configurations for streamlined access management.<br>• Lead the organization's identity and access management program to align with cybersecurity and compliance goals.<br>• Collaborate with infrastructure, application, and security teams to implement cohesive identity controls.<br>• Communicate program roadmaps, risks, and security updates to senior leadership and stakeholders.<br>• Mentor and guide engineers at the beginning of their careers to foster growth and technical proficiency.
<p>We are looking for a skilled Infrastructure Engineer to join our client's team in Delray Beach, Florida. This Contract-to-permanent position offers an excellent opportunity to work on cutting-edge technology infrastructure and contribute to the success of a dynamic organization. The ideal candidate will be responsible for designing, implementing, and maintaining critical IT systems, ensuring seamless operations, and supporting both hardware and software needs. </p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain desktop and notebook computers, including their network connections and related technology equipment.</p><p>• Design, configure, and install VPNs, firewalls, switches, routers, and wireless networks for various users, including city-wide and police networks.</p><p>• Oversee the setup, maintenance, and support of servers, storage area networks, virtual desktops, and VMware hosts.</p><p>• Develop and maintain documentation, including procedures, troubleshooting guides, and user manuals.</p><p>• Monitor and analyze network systems to identify and resolve hardware or software issues, ensuring optimal performance.</p><p>• Implement and manage mobile device management, wireless access, and telecommunication systems.</p><p>• Perform data backup and disaster recovery processes across all servers, ensuring data integrity and availability.</p><p>• Collaborate with IT staff to design and modify hardware and software for new or existing networks.</p><p>• Provide support for product evaluations, software testing, and user training, recommending upgrades or replacements as needed.</p><p>• Participate in an on-call support rotation and mentor team members on both existing and emerging technologies.</p>
We are looking for an experienced Applications Architect to join our team in Philadelphia, Pennsylvania. This role requires a detail-oriented individual with a strong background in database administration, system design, and software integration. As part of a long-term contract, you will play a key role in managing database infrastructure, ensuring optimal performance, and supporting technology projects.<br><br>Responsibilities:<br>• Oversee the administration and maintenance of database infrastructure, including capacity planning and server management.<br>• Diagnose and resolve database issues, recommending and implementing effective solutions.<br>• Monitor database performance across development, testing, and production environments to align with service level expectations.<br>• Perform database backup and recovery operations to ensure data security and reliability.<br>• Carry out database performance tuning and indexing to enhance system efficiency.<br>• Collaborate on technology projects, coordinating implementation and ensuring seamless integration.<br>• Enforce database operation policies, procedures, and security protocols.<br>• Share technical expertise with team members, assisting in data management operations like extraction, transformation, and replication.<br>• Evaluate database software products and recommend improvements.<br>• Support Oracle PeopleSoft systems, contributing to system changes and upgrades.
<p>We are looking for an experienced NetSuite Integration Analyst to lead and optimize NetSuite projects for our organization. This role requires a strong technical background to design, customize, and integrate scalable solutions that meet business requirements. As a Contract-to-hire position based in Milwaukee, Wisconsin, this is an excellent opportunity to demonstrate leadership in ERP systems and make a lasting impact.</p><p><br></p><p><strong>Please Note: This is an onsite role and the ERP is new to our client, so they hope for that onsite presence even though it's a cloud-based system in order to build the new Systems team up. If you are not willing to be in the office in Milwaukee, WI please do not apply!</strong></p><p><br></p><p><u>Responsibilities:</u></p><p>• Serve as the technical lead for NetSuite projects, ensuring successful implementation and system performance.</p><p>• Manage the execution of NetSuite projects, collaborating across teams to influence system architecture and design.</p><p>• Work closely with stakeholders to identify and refine technical and operational requirements.</p><p>• Develop advanced NetSuite customizations using SuiteScript, SuiteFlow, SuiteTalk, and SuiteBuilder.</p><p>• Design and implement scalable solutions, including custom modules, workflows, and integrations with platforms such as Salesforce, Viaesys, DataRails, Power BI, and Paycor.</p><p>• Oversee the maintenance and enhancement of existing NetSuite configurations and scripts to address issues and improve performance.</p><p>• Provide hands-on technical guidance during implementation cycles, system upgrades, and ongoing optimization efforts.</p><p>• Document technical solutions, configurations, and development workflows to ensure knowledge sharing and system sustainability.</p><p>• Perform additional tasks as needed to support the organization's technical and operational objectives.</p>
We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.<br><br>Responsibilities:<br>• Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.<br>• Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.<br>• Manage and support APIs to maintain consistent business data flow.<br>• Utilize Kepware to enable effective data communication across manufacturing systems.<br>• Provide expertise in discrete manufacturing processes to optimize production workflows.<br>• Ensure accurate product genealogy and traceability through detailed record-keeping.<br>• Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.<br>• Collaborate closely with production, quality, and IT teams to drive continuous improvements.<br>• Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
<p><strong><u>Summary</u></strong></p><p><br></p><p>The IT Specialist is responsible for supporting and maintaining the organization’s IT infrastructure, ensuring optimal performance of systems, and providing technical assistance to users. This role involves hardware and software maintenance, network support, and collaboration on IT projects to meet business needs.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><p><br></p><ul><li>Design, implement, and maintain IT systems to support operational goals</li><li>Install, configure, and troubleshoot hardware and software</li><li>Provide technical support to end-users for applications and devices</li><li>Maintain and upgrade IT systems including servers, PCs, peripherals, and telecom</li><li>Collaborate with stakeholders to define requirements for new technologies</li><li>Recommend improvements to IT infrastructure and processes</li><li>Develop and enforce IT policies and procedures</li><li>Coordinate with external vendors to ensure service quality</li><li>Track and manage IT assets (hardware, software, equipment)</li><li>Participate in IT initiatives and special projects</li><li>Perform other duties as assigned</li></ul><p><br></p><p><br></p><p><br></p>
We are looking for a skilled Systems Engineer to join our team in Des Moines, Iowa. In this role, you will design, implement, and maintain robust systems that support business operations and ensure optimal performance. This position requires a strong technical background and expertise in various technologies to deliver innovative solutions.<br><br>Responsibilities:<br>• Develop, configure, and maintain systems utilizing Cisco, Citrix, and cloud-based technologies.<br>• Oversee the implementation and management of AWS and backup solutions to ensure data security and accessibility.<br>• Perform routine system monitoring and troubleshooting to optimize performance and resolve technical issues.<br>• Design and implement automation processes to streamline operations and enhance system efficiency.<br>• Collaborate with cross-functional teams to ensure seamless integration of Dell EMC technologies into existing infrastructure.<br>• Manage Active Directory environments, including user access and security configurations.<br>• Conduct AB testing to evaluate system updates and new technology implementations.<br>• Provide technical support and guidance to teams on best practices for system usage and maintenance.<br>• Document system configurations, processes, and procedures to maintain accurate records.<br>• Stay updated on emerging technologies and recommend improvements to enhance system capabilities.
<p><strong>Summary:</strong></p><p>We’re seeking an entry- to mid-level Systems Engineer to support enterprise infrastructure operations, automation projects, and systems integration efforts. The ideal candidate is technically curious, proactive, and eager to strengthen their expertise across servers, networks, and cloud environments in a fast-paced IT setting.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support, maintain, and optimize Windows and Linux server environments.</li><li>Monitor system performance, apply patches, and perform routine updates.</li><li>Collaborate with infrastructure, network, and DevOps teams to ensure system stability and efficiency.</li><li>Troubleshoot issues across hardware, virtualization, and storage layers.</li><li>Develop scripts for monitoring, deployment, and automation (PowerShell, Python, or Bash).</li><li>Assist in maintaining system documentation, configurations, and runbooks.</li><li>Participate in occasional after-hours maintenance or on-call rotation as needed.</li></ul>
We are looking for an Application Support Engineer to join our team in Quakertown, Pennsylvania. In this role, you will provide technical expertise and hands-on support to ensure the seamless operation of applications and systems across office and warehouse environments. This position offers an exciting opportunity to work with cutting-edge technologies while leveraging legacy systems to meet business needs.<br><br>Responsibilities:<br>• Monitor and manage virtual machine environments, with a focus on VMware, to ensure optimal performance and reliability.<br>• Collaborate with Cisco systems to troubleshoot issues and gather critical information for problem resolution.<br>• Administer Active Directory and Exchange Online environments to support user access and communication needs.<br>• Develop and generate reports using tools such as SQL, Power BI, and other reporting platforms.<br>• Provide remote and on-site assistance to users, addressing technical challenges with strong communication and interpersonal skills.<br>• Diagnose and resolve problems in office and warehouse settings, employing a hands-on approach to troubleshooting.<br>• Apply creative problem-solving techniques to address complex technical issues effectively.<br>• Stay updated on emerging technologies and integrate them into existing systems to improve functionality and efficiency.
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
<p>We are offering an exciting opportunity in New Jersey for an Application Support Engineer. This role is integral to our operations, with a focus on end-user application architecture, deployment, and support. The successful candidate will work closely with data management and core systems to ensure productivity and operational excellence.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Administer user access, maintaining control over all applications and policies for entitlement allocation. </p><p>• Manage an inventory of application-related content and provide guidance on data hygiene to end-users.</p><p>• Offer first-tier end-user application support and coordinate related application dependency support.</p><p>• Maintain, update, and own the application inventory, including key information about application use and support.</p><p>• Analyze documents and recommend modifications to systems based on user or system design specifications, regulations, industry best practices, and auditor/examiner recommendations.</p><p>• Utilize established project management methodologies to plan, lead, and participate in projects.</p><p>• Manage vendor relationships, defining needs, requirements, and parameters. This includes selection, onboarding, and ongoing management of vendors.</p><p>• Ensure secure computing practices across all areas, actively designing and improving security within core subject areas and across the institution.</p><p>• Prioritize and resolve bridge resolutions and interrupt-driven tasks.</p>
<p>We are looking for an experienced Business Systems Analyst to support business process improvements and system implementations in Toledo, OH. You will play a key role in gathering requirements, mapping processes, and driving change initiatives. The ideal candidate will have a strong background in business analysis and a proven ability to optimize workflows and enhance organizational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with stakeholders to gather and document detailed business requirements.</p><p>• Analyze current business processes and identify areas for improvement.</p><p>• Develop comprehensive process maps to visualize workflows and recommend optimizations.</p><p>• Support system implementation projects by ensuring alignment with business needs.</p><p>• Facilitate change management initiatives to successfully integrate new processes and technologies.</p><p>• Prepare and maintain Business Requirement Documents (BRDs) to ensure clarity and accuracy.</p><p>• Work within Agile methodologies to deliver project milestones effectively.</p><p>• Conduct regular evaluations of implemented solutions to ensure they meet organizational goals.</p><p>• Provide ongoing support and training to teams adapting to process changes.</p><p>• Coordinate with cross-functional teams to ensure seamless communication and project execution.</p>
We are looking for a motivated IT Support Specialist to join our team in Willmar, Minnesota. In this role, you will provide essential technical assistance to end users, ensuring smooth operations across various systems and platforms. This position is ideal for early-career IT professionals eager to expand their skills in troubleshooting, documentation, and system support.<br><br>Responsibilities:<br>• Respond promptly to support requests by managing the IT ticketing system and prioritizing tasks based on urgency.<br>• Troubleshoot and resolve Tier 1 technical issues related to Windows 10/11, Microsoft 365, printers, and business applications.<br>• Handle user account setups, password resets, and access management to ensure seamless operations.<br>• Configure and deploy workstations, peripherals, and audiovisual equipment for end users.<br>• Address user access and printing issues within enterprise systems, such as Sage X3.<br>• Create and maintain IT documentation, including standard operating procedures and a knowledge base.<br>• Monitor and maintain IT assets, support patching and security updates, and coordinate equipment repairs with vendors.<br>• Communicate effectively with end users, delivering clear and empathetic assistance to resolve technical challenges.
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking an experienced Storage Engineer to join our IT infrastructure team. The ideal candidate will be responsible for managing and optimizing enterprise storage solutions, with a focus on VMware environments, vSAN, PowerShell automation, and backup & recovery tools like Cohesity and Veeam. You will play a key role in ensuring data integrity, availability, and performance across virtualized environments.</p><p><br></p><ul><li>4+ years of experience in a Storage Engineer or similar IT infrastructure role.</li><li>Strong hands-on experience with VMware vSphere and vSAN administration.</li><li>Proficiency in PowerShell scripting for automation and reporting.</li><li>Practical knowledge of Cohesity or Veeam backup and recovery solutions.</li><li>Solid understanding of storage protocols (iSCSI, NFS, FC) and RAID levels.</li><li>Familiarity with performance monitoring and capacity planning tools.</li><li>Excellent problem-solving, analytical, and troubleshooting skills.</li><li>Strong verbal and written communication skills.</li><li>Ability to work independently and as part of a collaborative team.</li></ul>
<p>*Email brendan.steele@rht(.com) for consideration*</p><p><br></p><p>Robert Half (Technology Solutions) is searching for a VMware Storage Engineer (vSAN Expert) with a background in VMware, vSphere, vSAN, SAN, vRealize Automation, PowerShell, Veeam / Cohesity, etc. If this sounds like your background, then this VMware Storage Engineer (vSAN Expert) role is for you. For this opportunity, you will work in the Woodland Hills, CA area.</p><p><br></p><p><strong>Position</strong>: VMware Storage Engineer (vSAN Expert)</p><p><strong>Hours/Duration</strong>: 40 hrs/wk, M-F, FTE</p><p><strong>Top Skills</strong>: VMware, vSphere, vSAN, SAN, vRealize Automation, PowerShell, Veeam / Cohesity, </p><p><strong>Onsite/Remote</strong>: <em>Remote or Hybrid in LA</em></p><p><strong>Company: </strong>Financial Services</p><p><br></p><p>We are looking to present candidates immediately and this VMware Engineer / Storage Engineer (vSAN Expert) position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (310) 905-6878 (email text-line). You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).</p><p><br></p><p><strong>Job Scope / Notes:</strong></p><ul><li>Seeking a highly motivated VMware / Storage Engineer who is responsible for designing, implementation, automating, and supporting an enterprise storage and virtual infrastructure.</li><li>This is a unique opportunity to join a new & growing team responsible for transforming firm’s technology stack.</li><li>Must already have hands-on experience automating, administrating, implementing, and supporting medium to large enterprise vSAN infrastructure.</li><li>Manage and run vSAN platform after implementation/tune-up</li><li>Must have excellent understanding of VMware and Storage solutions.</li><li>Must have excellent client facing skills and be able to articulate technical issues.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. In this Contract-to-permanent position, you will provide essential IT support, ensuring smooth operations by addressing technical issues and assisting employees with their IT needs. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-oriented environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to support requests using platforms such as Jira and Zendesk.<br>• Configure and set up IT equipment, including laptops, for new and existing employees during onboarding or hardware upgrades.<br>• Diagnose and resolve technical issues involving laptops, monitors, printers, and other hardware, escalating complex cases as necessary.<br>• Manage support tickets effectively by prioritizing tasks and ensuring timely resolution.<br>• Participate in technical projects and coordinate resources to achieve project goals.<br>• Provide technical support for meetings and video conferencing using tools like Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, working from the office five days a week.<br>• Adhere to designated shift schedules and be available for overtime on weekdays and weekends when required.<br>• Perform additional IT-related tasks and responsibilities as assigned.
<p>Robert Half is currently seeking a Service Desk Engineer for a client located in Burbank, CA. Service Desk Engineer will be responsible for assisting end users that are remote with support via phone, email, etc.</p><p><br></p><p><strong>Must Haves:</strong></p><ul><li>VP Level support</li><li>Strong in JAMF/ MDM platform management</li><li>ITAM Maintenance</li><li>Window 11 migrations</li><li>MFA Set up</li><li>Imaging</li><li>iOS and Android </li></ul><p><br></p><p><br></p>
We are looking for a skilled and proactive Tier 2 Support Engineer to join our team in Canonsburg, Pennsylvania. In this role, you will leverage your technical expertise to troubleshoot and resolve complex IT issues, ensuring seamless functionality across servers, networks, and cloud systems. You will play a vital role in collaborating with clients and internal teams to provide efficient solutions and exceptional customer service.<br><br>Responsibilities:<br>• Provide advanced technical support by diagnosing and resolving issues related to servers, networks, and cloud systems.<br>• Manage and resolve escalated tickets and calls from Tier 1 support, ensuring timely and effective solutions.<br>• Assist Tier 1 support team with basic issues when necessary, offering guidance and expertise.<br>• Collaborate with team members to develop resolutions for customer challenges and document solutions.<br>• Take ownership of customer interactions and ensure thorough follow-up until issues are fully resolved.<br>• Maintain and update procedural documentation to reflect current practices and solutions.<br>• Participate in ongoing certification training to enhance technical skills and knowledge.<br>• Escalate complex issues to Tier 3 support when necessary and communicate critical incidents effectively.<br>• Remain flexible to accommodate varying shifts, including holidays and weekends.<br>• Provide high-quality customer service through clear and precise communication across all channels.
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
